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The Manhattan at Times Square Hotel

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790 7th Avenue, New York City, NY 10019-6204
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (3811)
Room & Suite (1457)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 08/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#395 of 525 hotels in New York City
Location
Cleanliness
Service
Value
Nestled in the heart of New York City, The Manhattan at Times Square Hotel is the ideal base for exploring the most exciting city in the world. Its exceptional location, just steps away from Times Square, Broadway theaters, Fifth Avenue shopping, Rockefeller Center and Central Park, is easy to get to wherever you are. Each room is equipped with convenient amenities, such as coffee/tea maker, ergonomic desk chairs, high speed internet access (for up to 5 devices), and electronic safes. Sleek lines, warm colors, and comfortable seating create a relaxed atmosphere in our renovated lobby, which features a communal lounge area with a plasma TV and limited time complimentary high speed internet access. In addition, squeeze in a workout at our 24 hrs. Health club at no additional cost.
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Property amenities
Paid public parking nearby
Free internet
Fitness Center with Gym / Workout Room
Breakfast available
Taxi service
Business Center with Internet Access
24-hour security
Baggage storage
Parking
Wifi
Vending machine
Concierge
Gift shop
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Laundry service
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Room features
Housekeeping
Safe
Telephone
Clothes rack
Coffee / tea maker
Flatscreen TV
Bath / shower
Complimentary toiletries
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Family
Languages Spoken
English, French, Spanish
Hotel links
Special Price:20% off room rate
11679Reviews559Q+A100Room tips
Traveler rating
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Popular mentions
Kait wrote a review Yesterday
2 contributions
My son had a medical emergency in NYC, and I booked 2 days through Priceline. He is in an arm cast, and I was not able to be in NYC with him. I used my visa card to book his reservation. I called the hotel the night before to find out other charges. They said there was an 80.00 resort fee and he could pay cash, saying nothing about additional charges. The next day my son checks in at 2pm, and he is told that they do not accept cash, and there is a 100.00 deposit that requires a card in his name. I called reservations(explained the situation), and Valeria immediately emails me the Credit Card Authorization for this Hotel. I fax it back with a message that I had been calling the front desk(that no one answers) for hours. My son comes back to the hotel at 5pm, he went to a bank and put 80.00 on a card, and presents this, and he also had a copy of the fax confirm. Adam,manager, said "You had to send the credit card confirmation form the day before." (It does not say that on the form. Adam will not speak with me on the phone, and immediately cancels his reservation. Now, it is raining in NYC, my son is set out on the streets, and he has no where to spend the night! There are no words to describe the horrible treatment towards my son. They care only about money, money, money! I called Priceline back, and they worked with me to find something at this late time. Take your chances...total break down of communication with the public.
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Date of stay: September 2021
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Jen J wrote a review Mar 2020
Fonthill, Canada29 contributions22 helpful votes
Hotel's Favorite
We stayed at this hotel a few years ago and have jumped around from various neighbourhoods. As of today, The Manhattan will ALWAYS have us as a repeat customer after the service we received from Kiat Lim (in-house reservations). We booked our 3 night stay through a third party 2 months ago and after trying for 5 days to cancel/change our stay through the third party, I decided to call the hotel myself. Since we are in unprecedented times, Kiat was kind enough to cancel without penalty/expectation to rebook. I spent over 15 hours with the third party agency waiting to get answers over 5 days, and in 12 minutes Kiat was able to assure me all would be okay and we would not be charged. Wish I had called this hotel myself 5 days prior. During such stressful times with regards to travel and re-arranging plans etc..., Kiat was absolutely wonderful. We will be back in Oct for the long weekend to continue our plans and will not go anywhere else. Thanks again to Kiat for his incredible service!!!!!
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Date of stay: March 2020
Value
Location
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1 Helpful vote
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Response from AbelC559, General Manager at The Manhattan at Times Square Hotel
Responded Mar 18, 2020
Thank you for the feedback, 536jenj We appreciate you taking the time to leave us a review. We're glad we were able to fix everything for you and we apologize for unwanted stress this may have caused. We look forward to seeing in soon once everything gets better. Thank you. Yours in Hospitality, Mohandas Tennassee – Director of Operations
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Jillesa G wrote a review Sep 15
San Francisco, California3 contributions
The only good thing to say is that the staff was nice, patient, and helpful despite being confronted or yelled at by a guest every time I passed the front desk. Bottom line, this hotel is filthy. I planned to stay 4 night but left after 1. The bathtub was cracked and had black greasy smudges in it. There was a full booger complete with nose hair on the side of the bathroom counter. Blood (?) smudges near the door. Filthy curtains. Even the elevator had dirt or food splattered everywhere. When I asked staff came to clean the bathtub but she tried a little then said it was stained and I should put a towel down in the bathtub. I don't blame her... the whole place needs to be SCRUBBED top to bottom and the carpet replaced.
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Date of stay: September 2021
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Response from BrendanMoraesGM, General Manager at The Manhattan at Times Square Hotel
Responded 1 week ago
We appreciate the feedback, Jillesa. We're disappointed that your stay with us was less than ideal. It's unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests so we'll address your concerns with our team moving forward. We hope for the opportunity to host you again soon for a more positive experience. Brendan Moraes Managing Director
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Melissa wrote a review Sep 13
2 contributions1 helpful vote
I was assigned a room here when using Priceline's express booking tool, which promised me a 4-star hotel. This was not even close. To be fair, google tells me this is ranked as a 3-star, but I've never been in a 3-star that was so dumpy. I'm not picky and all I expect is a decently clean and comfortable place to sleep, but The Manhattan is not that! The one very positive thing I'll say is that they let me check in and gave me my room key early because otherwise I wasn't going to be back until very late that night. The person at the front desk who handled this was very courteous and helpful. That's where the highlights stop. The temperature controls in my room did not work, and when I arrived later that night my room was hot and stuffy. I called the front desk to see if I could switch rooms and they said they were totally full (based on the fact that I'd booked only 10 hours earlier, I doubted that). The person offered to send a technician to my room to check it out, but I declined because it was the middle of the night and as a woman staying alone I didn't like the idea of any strangers coming to my room. And who knows how long that could've taken? It was difficult to sleep because of the temperature and the cheap mattress which was bouncy and uncomfortable, but I eventually managed. I was then woken up at 9am by the sound of room service knocking on the doors near mine. The walls are very thin and I could hear entire conversations in the hallway and doors opening and slamming shut. 9am feels incredibly early to come by on a Sunday when checkout is at 11am! Also, the room smelled a bit like old cigarettes, even though it was supposed to be nonsmoking. Perhaps it was mold, judging by some of the other reviews here. If I'd known to expect an old, decrepit hotel I would have adjusted my expectations. But the fact that I was supposedly booking somewhere nice (and it was not cheap) made the experience extremely disappointing. If I'd paid full price and not gone through Priceline, I'd feel even worse!
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Date of stay: September 2021
Value
Location
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1 Helpful vote
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Response from BrendanMoraesGM, General Manager at The Manhattan at Times Square Hotel
Responded 1 week ago
Dear MA4911, Thank you for posting a review about your hotel stay. We apologize for the inconveniences you faced at the Hotel and want you to know that this is not the type of service we pride ourselves on delivering to our Hotel guests. We do hope to hear from you soon and we ask for the opportunity to share a more positive experience with you. Brendan Moraes Managing Director
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Fryvacation wrote a review Sep 13
Devils Tower, Wyoming4 contributions3 helpful votes
This place was horrible. Great location, worst room ever! Mold and mildew throughout the bathroom. But the best part, I was finally able to walk on water, literally. The lining they have over the 1962 bathtub clearly has standing water between it and the liner. We did request to change rooms, only to find that room on the 14th floor was actually worse. The mold was not only in the bathroom, but came through the bedroom area as well. We were on the 21st floor and didn’t hear street noises; however the weed party that was going on down the hall allowed a free contact high and sounded like we were partying in the room with them until wee hours if the morning. Only to call the front desk 3 times before getting an answer that someone will be right up. We never heard them come. The air didn’t cool the room then entire time although the thermostat said 66. Calling BS on that as we were literally sweating to the oldies (the mattress is just one of the many oldies ) all night long. Some say location is everything, location is wonderful, I disagree when you feel dirtier coming out of the shower than going in.
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Date of stay: September 2021Trip type: Traveled with family
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Response from BrendanMoraesGM, General Manager at The Manhattan at Times Square Hotel
Responded 1 week ago
Thank you for taking the time to share your feedback, Fryvacation. We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to providing. We hope you allow us the chance to share a more positive experience with you soon. Brendan Moraes Managing Director
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PRICE RANGE
$151 - $328 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Times Square / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
685
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Frequently Asked Questions about The Manhattan at Times Square Hotel
Which popular attractions are close to The Manhattan at Times Square Hotel?
Nearby attractions include Top of the Rock (0.3 miles), The Museum of Modern Art (MoMA) (0.3 miles), and Times Square (0.3 miles).
What are some of the property amenities at The Manhattan at Times Square Hotel?
Some of the more popular amenities offered include a fitness center, a business center, and laundry service.
What food & drink options are available at The Manhattan at Times Square Hotel?
Guests can enjoy breakfast during their stay.
Is parking available at The Manhattan at Times Square Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to The Manhattan at Times Square Hotel?
Conveniently located restaurants include Patsy's Italian Restaurant, Gallagher's Steak House, and Le Bernardin.
Are there opportunities to exercise at The Manhattan at Times Square Hotel?
Yes, guests have access to a fitness center during their stay.
Which languages are spoken by the staff at The Manhattan at Times Square Hotel?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to The Manhattan at Times Square Hotel?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.8 miles), World Trade Center Memorial Foundation (3.8 miles), and Hamilton Park (1.9 miles).
Does The Manhattan at Times Square Hotel have any great views?
Yes, guests often enjoy the city view available here.
Is The Manhattan at Times Square Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.