...I have a theory that some guests choose this hotel for it's good location and price, but expect the standards of the Sheraton directly oppposite for double the cost...

The best part about this hotel is the convenient location and the friendly and very helpful staff... You can't get a better location with just a couple blocks from Central Park, Radio City, and all the Broadway theaters...

The location was great but the hotel definitely needs a total renovation... Peeling wallpaper, carpet strains, moldy ceilings half the ice machines don't work affordable for the location and good enough for just a place to sleep...

The hotel's location was ideal, offering convenient to access nearby attractions and public transportation...

The location is great, but that’s the most I say about the hotel... There’s so much close by, so I’ll give 5 stars for the location...

...I would only recommend this hotel if you have very low standards, or if you need a convenient location to travel around the city...

...The location is unbeatable, right in the heart of Times Square with easy access to all the attractions... I highly recommend the hotel for its excellent service, prime location, and the exceptional hospitality of staff members like Mo Ahmed...

...Location is great for those who are in NYC as tourists...

...That aside, the room was quiet, comfortable and in a great location with a great view...

The Manhattan at Times Square is in an excellent location but is an absolute dump...

...To summarize, the location is fine, the place really old, the ratio price/quality is still not well balanced (as the bathtub) even if you cannot find a place to stay in Times Square for less...

It is in excellent location , 1min walk from stardust dinner , everything is at walking distance, Ie Times Square , Central Park etc Rosie O’ Grady ( Irish pub) across the street , serves great food and Guinness ...

...Outside the room in the corridor, the doors on surrounding rooms were filthy with dirty stains , as were the skirting boards.The location of the hotel was good but that's about it.I did read a lot of reviews before our stay and 90 percent were bad, but as we had booked our trip to New York as a package deal, the hotel was not our choice and I would never stay here again !...

The ideal location for a short walk to Times Square, subway stations, Rockerfeller or Central Park... The location truly was everything though and despite being so central we had no noise issues from traffic on the 11th floor...

...The hotel location was very good right near Times Square but not noisy and the subway lines we needed were was close as well...

...The location is great, it's really close to many spots, so we were really happy to be able to walk to a lot of places...

...The location is great but would recommend looking at other places to stay...

...Broadway just behind the corner, Central park 5mins away, 5th avenue also, PERFECT location...

...The only other plus is the location of the hotel, but I'm not sure if this is enough to persuade guests to stay as there are plenty of other hotels in the location that I'm sure do value their customers more and have better conditioned rooms to offer...

Great location with close proximity to all major attractions for a great price...

...As mentioned in other reviews don't let modern appearance of foyer and reception distract from the 'Deco' nature of the rooms.. rooms very much in need of an upgrade.. tired, worn out and unloved...

...The only thing I can agree on is yes the rooms are a little outdated with the decorations but they were clean, comfortable and everything worked so no complaints from me...

...Room dated and shabby, wallpaper peeling...

...Paint corridors and up date rooms and bathroom .. lobby needs new sofas stains on them...

...Very easy to get to by subway from JFK , 53rd St station just one minute away .Was a bit sceptical about staying having read some of the negative reviews however room was spotlessly clean with new mattresses , bedding , furniture and carpet , room was spacious , decor was a bit dated as stated by previous posters but as we mainly only slept at the hotel this didn’t bother us ...

...Bathroom had towel fixtures coming out of wall...

...The bathroom was straight from the 1960's, pink tile and a stained tub... The furnishings were mismatched and chipped and the room was NOT inviting...

...Really old facilities, from the corridors to the rooms and furniture...

...So disappointed that this hotel looks like this...

The hotel reception is lovely and grand but once you get to your floor the corridors the carpets are heavily stained and very grubby...

...The lobby/foyer looks okay but everything else is horrible!...

...The wallpaper in the room was peeling off the walls and one of the lampshades was dented and broken...

...To begin with the foyer is very deceiving indeed , it does look very nice but do not be fooled !... There were stains on the curtains and the lampshade , which was also thick with dust and had a very loose shade on it.The room looked as if it was something out of the 80's and in dire need of a makeover!...

We stayed at this hotel for 3 nights, its disappointing, scruffy dirty rooms,carpets stained,walls and curtains and blinds dirty and yellow,furniture scruffy you couldn't even give it away for free,hadles missing of furniture,bed broke and collapsed on one side,toilet always blocked, worst hotel I have ever stayed in...

Really disappointing, dated hotel, rooms old fashioned, breakfast is muffin, bottle of water and an apple that you collect at the foyer...

...The curtains, the towels and the bed sheets were stained...

...Starting from getting off the elevator the rugs the walls the scent the whole ambiance is horrible dirty and raggedy...

...While the wallpaper is dated and the beds were not clearly not new… this was the most QUIET hotel that we have stayed in!!...

...I paid extra to upgrade to executive renovated room. The room I got was old and rundown with old peeling furniture...

...A red in color substance which runs vertically down the room door wood trim and the wall adjacent to the front door, past the baseboard into the carpet...

...Soon as we got off the elevator on the 8th floor, we quickly realized that was not the case for the rooms. We were in room 818 I believe and the thermostat was missing, the room smelled like weed, and it was so dirty... This room definitely had been overlooked for a cleaning... The staff was very understanding and switched us rooms to the 11th floor... This room was much better but it still was not as the pictures shown on the websites and google... We had to turn our thermostat off just to get the room to cool down at night... It said 65 but it was around 75 in the room... We could smell someone smoking cigarettes on our floor even though it is a non smoking...

...Our first room stunk of weed, one light plugged into a failing electric point, no fire alarm, peeling wallpaper, dust dirty curtains and nets, dusty smelly hairdryer, poor connection to lights which sparked, heavy ceiling plaster unpainted a sink that didnt work and a HOLE in the bath... The front desk apologised but didn't appear surprised, gave us another room number and said 'try that one' This room was much bigger but in the same state of repair... The owner needs to invest in his business update its tired rooms and it would make a killing and prevent unhappy customer reviews like this...

...We stayed one night on the 21st floor. This hotel is absolutely grotesque and unsanitary... The wallpaper in the room was peeling off the walls and one of the lampshades was dented and broken... I began to look around the room further to see if anything could be the cause for his increased inability to get air... Not only was there black mold, on the walls, the carpet was visibly moldy in one corner of the room... For a hotel room to cause health complications because of extremely unsanitary conditions, is completely unacceptable and the way the hotel handled the situation was absurd...

...I am currently here and upon arrival we checked in and the room was the worst room I've ever seen... We were offered a room on the 18th floor (the only rooms that have been refurbished at a cost of $90 extra per night!... If I had seen what the rooms looked like I certainly wouldn't of booked to stay here!... Reception said that the rooms were a little dated on all floors except the 18th floor...

...I had to use my EMERGENCY nebulizer machine because the excessive amount of black mold and filth in the room sent me into a severe asthma attack. If I had not had my nebulizer, I would’ve needed to go to the hospital because of the conditions of our room... The Managing Director of the Manhattan, Brendan Moraes, responded to my fiancés initial review and told her to contact the outside booking source that she reserved our room through for a REFUND... She contacted Hotels.com and they agreed with her that the conditions of the room were beyond unacceptable... Hotels.com told my fiancé that they would create a ticket for our situation and would continue to reach out to the Manhattan and get an answer as far as a refund...

Currently staying here, it is very dated and housekeeping don’t do much of a job on the rooms. The room is visibly covered in dust and dirt which has been affecting my sleep as I’m allergic to dust mites (along with the barking dogs at all times of the night)... Asked housekeeping for extra towels that never came - there was only 2 towels in a room of 3 people...

...I emailed twice in advance but no response, disappointing, therefore we were allocated room 1411... 2 large beds (changed daily along with towels) we had a clean of the room/bathroom daily and as we only used it as a base it suited our needs... The room was heated and apart from some noisy neighbours, no traffic noise... Definitely in need of a refurb of bedrooms but our stay was, overall, good...

This VERY TIRED and run down hotel leaves a lot to be desired for the price, an average of over $US400 per night with taxes and $40 facility (?)... Wall paper peeling off bedroom walls, taps falling apart each time one uses them - just pick up the little “HOT” and “COLD” pieces and put them back each time you use the tap... Towels in my room were quite good, sheets appeared clean, but soaps,etc... I’d give this hotel a one star...

...The room is small and out dated, The balcony was old and dirty The bathroom door had been painted and would not close properly The paint on the celling and in the bathroom was pealing The room did not smell fresh The bathroom sink was dirty The water in the tub took a while to do down and the tub was dirty When I told the person at the front desk, they said only the top floor was renovated and no rooms were available there The hotel will be renovated soon...

...However, it’s a rundown, filthy hotel... The rooms are in desperate need of renovation because it’s beyond what a deep clean could fix... Although, a very deep cleaning is also needed... The poor reviews out there are accurate: mold, disgusting hair drier, heavy dust around the baseboards, peeling wallpaper, and awful temperature in the rooms (thermostat doesn’t work)...

Really disappointing, dated hotel, rooms old fashioned, breakfast is muffin, bottle of water and an apple that you collect at the foyer... Given room key to find someone already in room, all belongings, etc, moved to 22nd floor... Apparently, this is a tax and facility charge that each room has to pay... Rooms very dated, sockets hanging off walls, window has expander foam around it, radiator was very noisy and was an old 1900 style... I wouldn't stay at this hotel again and would rate it a 2 star at best...

...As soon as you use the lift to your room it all changes dramatically!... One of the hotel porters took our cases without asking us and loaded them onto a trolley to drop them off to our room so he could earn a tip , we did not need this service as we could have managed them ourselves but we had no choice in the matter they are very pushy !... When we entered our room it was a descent size BUT apart from that and the comfortable and suprisingly clean bed which was changed daily along with the towels in the bathroom , that was all that was positive... There were stains on the curtains and the lampshade , which was also thick with dust and had a very loose shade on it.The room looked as if it was something out of the 80's and in dire need of a makeover!...

...The a/c didn’t work and the knew it before we arrived and put a fan in the room. I paid extra to upgrade to executive renovated room... The room I got was old and rundown with old peeling furniture... The rooms are very small and now we used up precious floor space with another refrigerator because the one that came with the room was not accessible... There were 3 people staying in our room with 2 queen beds... This was by far the worst excuse of a hotel I have ever stayed in...

While the entrance is grand and beautiful, and the staff are kind, the rooms and hallways were gross. When we arrived, the smell of our room was quite unwelcoming... Our bathroom ceiling was covered in mold spots and everything felt unclean from the age and lack of maintenance... While I’m sure the staff clean the room as much as they can, they need to renovate...

It looks Shiny and attractive from Outside and in photos but disgusting from inside because the rooms are smelly and dirty...

...traces of mold on the ceiling, walls full of dirt and crumbling... Please stop Frankly, you should be ashamed to offer such rooms to your customers, and costing a fortune... A last advice , stop posting pictures that don't reflect reality and close this hotel !...

Booked this hotel from P/L where it was a room assigned at arrival... The room I was given was in horrible condition... Next morning, asked for a room change... On 3rd day changed to one of their (best kept secret) remodeled rooms... Went back to front desk to ask for another room... 3rd room I got was on 18th floor (the remodeled room section) where had to get burnt out light bulbs changed out... Ice maker on that floor worked, & room was acceptable... Employees said the owners do not really care because of the hotels location, they are always almost full, & guests accept hotel as is... The only thing that saved my time there was being moved to a remodeled room on 18th floor... For the cost of a room there, one would think more attention to providing a quality room would be at the top of owner's list - but apparently not...

...This is a shabby hotel room (damaged, peeling bathroom ceiling) that charges hundreds of dollars per night because of proximity to Broadway shows...

Unfortunately I cannot rate this hotel high... I provided evidence by way of my credit card statement of being over charged for my room tax to which I was basically told that my bank was wrong and the hotel system was correct!... I found the room to be clean but extremely tired with wallpaper peeling off the walls which I can only assume was caused by the damp you could smell in the room...

...Hello, I would like to share the bad experiences I encountered during my stay in room 1431 at The Manhattan Hotel... These black hairs were also present in the sink, on the toilet seat, and in the bathtub... Living Area of the hotel room: It was obvious that the room was dirty... There were layers of dust build up on top of the carpet and on the standing lamp fixtures... A red in color substance which runs vertically down the room door wood trim and the wall adjacent to the front door, past the baseboard into the carpet... The room was supplied with 1/8 of a roll of toilet paper...

...They show as a 4 star hotel that will charge you a resort fee... It’s when they check you in and charge you the 40 dollar resort fee you can start to peel back that onion... I couldn’t believe at this point that I had been gotten... Fix your hotel and stop tricking people into coming there!...

...Ray the Bellboy was lovely, as was William at the Starbucks counter, but some members of the reception staff were unfriendly and unhelpful: on check-in, the more expensive room that we had booked & were still paying for was not initially available and the attitude about that was very nonchalant, saying we could ask in the morning if one with a Broadway view was available... Good job we didn’t include breakfast in our booking despite the offers of it being a range of sumptuous goods: it looks like it would only have been the plastic croissants, tea & coffee offered by the Starbucks bar...

...We didn’t receive a warm welcome from front of house and was slammed with a $42 a night tax without any notice... To say where this hotel is situated ( 5 mins from Times Square) and the price you pay it would be up to a high standard... The bell boy has no manners, he likes to remind you he needs a tip...

...I spoke to 2 different operators on 2 diff ent calls both told me I booked a non-refundable room & there was nothing they could do. Even when I tried to explain I wanted to add additional nights they would not budge...

If I could give it zero stars, I would!... We were offered a room on the 18th floor (the only rooms that have been refurbished at a cost of $90 extra per night!... If I had seen what the rooms looked like I certainly wouldn't of booked to stay here!... I was so disappointed, as the trip away was a gift for a friend for Christmas last year and we've looked forward to the holiday since January... Hotel definitely not worth the money and the staff don't seem to care (probably because they are fed up with people saying the same thing!)...

...This hotel is absolutely grotesque and unsanitary... We also were only given ONE bath towel (we had to ask twice for more towels to be delivered and that was after my fiancé dried off with a washcloth)... I was told that all they could do was waive the resort fee and they had no other room to offer us...

...The hotel should be fined for false advertising as the rooms shown on their website are nothing like the reality... On my last day, I could not access my room as the key was faulty (what a surprise) and after expressing my grievances with her, she offered to not charge me for some fee that I was completely unaware of... Apparently there is an additional $40 dollar fee per day for maintenance or something to that affect, which is beyond hilarious given the lack of upkeep... I accept that I was charged for a damage deposit which is fairly standard and is refunded upon departure, but the additional fee was never communicated to me at check-in... Do yourself a favour and book a decent establishment such as the Sheraton across the street...

...Then to our surprise when we got home we received an additional $120 charge on our credit card... We will not be returning and would advise others to look elsewhere...

...The room is small and out dated, The balcony was old and dirty The bathroom door had been painted and would not close properly The paint on the celling and in the bathroom was pealing The room did not smell fresh The bathroom sink was dirty The water in the tub took a while to do down and the tub was dirty When I told the person at the front desk, they said only the top floor was renovated and no rooms were available there The hotel will be renovated soon. The cost for 1 night was over $500 The worst hotel I have ever stayed at in my life... (we found it on line and the pictures are deceiving)...

...Upon arriving I was charged a “resort fee” of $40 that I was not aware of; it was so frustrating because I called in advanced to make sure there were not extra charges in my reservation and when I spoke to both priceline and the hotel they told me everything should be covered. We were already there so I went ahead and paid it... He also mentioned that if I wouldn’t have come up with the whole fee complain he would have given me the “resort fee” back as if that changed the fact that the room was filthy and when I was in the right to bring it up...

I pulled into the parking garage and was told that it is valet parking only... I told her to cancel the parking then and I will find parking elsewhere as I NEED to use my car... I went up to my room and called Hotels.com immediately and told them the situation and that I need to cancel the parking... They told me that I would have to do that with the hotel since it was NOT prepaid... I am now stuck with either leaving my car in the garage from Monday through Wednesday and using a taxi every time I need to go anywhere (which will probably cost me more than the hotel stay) or take my car out—find alternative parking and lose the money I paid to the hotel for parking...

This VERY TIRED and run down hotel leaves a lot to be desired for the price, an average of over $US400 per night with taxes and $40 facility (?) charge each night (one weeknight and a Friday night)... were at a premium, and pretty cheap quality... I’d give this hotel a one star... Sort of reminded me of cheap motel along the highway in deep southern states, about 20 years ago...

...Was told by love holidays I would have to pay £150 on arrival but they took 280 and said they would return the rest on leaving. This did not happen and when I got back to UK was charged £233 no idea what it was for...

...So I booked a holiday for both myself, my daughter as an 18th Birthday present for her and my Mother in law, what should have been and experienced a trip of a lifetime, bucket list it was awful. When we arrived at the hotel we were greeted with a lovely warm welcome, a smile showing the perfect hotel, checked in and then that’s where it ended right there, it was all made up fake... I cannot believe they are advertising this hotel as the pictures are all very misleading and false advertising... It took me months to pay for this holiday and save up, I am absolutely devastated our whole holiday/vacation was ruined... My first 2 days of our Holiday/vacation was ruined and upsetting for both myself, daughter and Mother in law were I spent most of the day on the phone to the Travel Agents who rang the Aftersales USAIRTOURS on my behalf they then contacted me were I had to call and email etc this costing me money has I had to buy data for my phone...

...Basic things like freezer, microwave oven, toothpaste, toothbrush, water are not available and they will charge you for every thing...

...Avoid anywhere near the lift... To add insult to injury, when we checked out they charged us 40 dollars each as some sort of resort fee... Apparently it’s compulsory, and gives you a plastic bag water bottle (??... I did not want a strange plastic bag to carry water about, and when you logged onto the Wi-Fi no mention was made of a $40 dollar charge...

The worst hotel i even seen in my life ! I have the chance to frequently travel and this hotel shouldn't be kept in service , it's matter of health ... Please stop Frankly, you should be ashamed to offer such rooms to your customers, and costing a fortune... A last advice , stop posting pictures that don't reflect reality and close this hotel !...

We booked for two nights but there was only 1 hand towel and wash cloth for 2 of us and two bath towels... This is a shabby hotel room (damaged, peeling bathroom ceiling) that charges hundreds of dollars per night because of proximity to Broadway shows...

Unfortunately I cannot rate this hotel high... I provided evidence by way of my credit card statement of being over charged for my room tax to which I was basically told that my bank was wrong and the hotel system was correct!... The only other plus is the location of the hotel, but I'm not sure if this is enough to persuade guests to stay as there are plenty of other hotels in the location that I'm sure do value their customers more and have better conditioned rooms to offer...

...Check in time is 4pm and it was around that time... I checked out in 10 minutes and I swear I will never stay in that hotel even for free... At $400 per night the least I could expect was to be compensated for the night I could not sleep...

...Some suggestions for improvements: Clean windows ( views lacking from layers of dirt and dust), fix leaking taps in bathroom and grouting round bathtub (where mould has begun forming), wallpaper (peeling and bubbling in spots), and carpets (old, worn and musty)...

...He then says I have to wait additional time for someone to change my sheets, fix my broken curtains, clean the bathroom because it is disgusting...

...When we arrived at the check-in time of 4:00 and explained our reservation had been lost and none of us had slept in two days, they spent two hours giving us the runaround about cleaning our room before finally allowing us to check in at 6:00...

...Return to the room at 3 PM to find the room service had made our bed and collected all of our towels and left us none. Called down to the front desk to ask for towels and verify again that maintenance needed to check our tub drain 30 minutes later towels arrived... We finally had to get ready for our dinner reservations and 2 1/2 hours after the initial call (seven hours after we first told the desk) maintenance finally arrived with a bottle of Draino...

...The bathrooms look like they haven’t been touched since the hotel was built... Despite the booking being made by our travel agent stating ‘birthday in resort’ no mention was made by any of the staff, and the present we received was having the housekeeping clean the room and remove towels, leaving one between us...

...The housekeeping team also did a good job in maintaining cleanliness. I would like to mention a couple of areas that could be improved... Secondly, I noticed that carpets in the rooms also require washing... Clean, well-maintained carpets speak volumes about the overall cleanliness of a facility...

...You hear doors slamming all night long and the machine they use to clear out the drains...

Myself and my partner literally just wanted a clean bed and shower to recharge and refresh as we had so much planned for our trip we knew we would not be spending time in the room, and we are not fussy, however even we couldn’t make excuses for this hotel... I really begrudged paying $401 extra for facility fees on top of what we already paid nightly for the hotel when they literally offered no services or housekeeping over 10 nights we stayed other than changing our sheets every couple of nights and swapping towels...

...I had to wipe the tub down myself to get off loose debris and mold...

...I literally bought bottled water to wash off and brush my teeth with...

...We also were only given ONE bath towel (we had to ask twice for more towels to be delivered and that was after my fiancé dried off with a washcloth)...

...House keeping came at the most inconvenient times including knocking at our door within 10 minutes of arrival and then again first thing in the morning before 9am...

...Although very dated it was clean and view reasonable. 2 large beds (changed daily along with towels) we had a clean of the room/bathroom daily and as we only used it as a base it suited our needs...

...Asked housekeeping for extra towels that never came - there was only 2 towels in a room of 3 people...

...Yes, I will admit the rooms are very dated however they are clean and safe... There is running water in the sink and shower... The lights work perfectly fine and the door locks over... The maid cleaned our room every day and provided us with clean towels, anything we needed she was there to assist... Thank you The Manhattan at Times Square for a perfect stay !!!!!...

...We are living out of our suitcases because we do not trust the cleanliness of the entire place...

...The manager told us that she would go help housekeeping with the room and it would be 15 to 20 minutes...

...The lobby looks really nice and the lifts all worked during our stay... The room was cleaned daily and contained a bath/shower... We requested an iron which we got, also hairdryer and shower products were included in pumps in the shower/bath... The curtains were dark and the bed was clean and comfy...

...This hotel is really nice, we stayed on the 18th floor rooms, thanks to a free upgrade we got because of our travel agency. The staff was super kind, nice, helpful and polite, especially the cleaning staff... The bathroom was really nice, it was ample and easy to move in, plus the shower had really good pressure...

...The bathroom sink did not produce cold water ... There were zero pillowcases on any of the four pillows located on the bed... The room was supplied with 1/8 of a roll of toilet paper...

...Not much noise from outside except when there were sirens lol I would recommend earplugs though as the doors to the rooms slam shut no matter how careful you are...

...There was also a big gap between our door and the floor so we also heard a lot of noise coming from people walking past our room etc. Other than the noise at night time the hotel was great and what you would expect with it being one of the cheaper hotels...

...we could hear noise next to our room...

...No matter what room you're in you can't get much sleep for the noise coming from the elevator area...

...I expect a lot of noise and crowds at a hotel near Times Square but the endless racket from the liftshafts was totally beyond the pale. I have spent hundreds of nights in hotels but this was far and away the worst in terms of noise...

...The doors and walls do not block any noise...

...And when I tried to move rooms due to very loud pulsing noise constantly going in the room..... Literally came to my room and laughed at the noise as if it didn't exist...

...However we had three different rooms due to the amount of us and the noise from every room was horrendous...

...There was 0 noise proofing between walls so you could hear the guests next to you even if they were just having a normal conversation...

...The tap would not stop dripping so we decided to place one of the white flannels underneath it during the night to stop the noise...

...We were also situated in a room just round from the lift and it did make noise especially at night...

...The room was heated and apart from some noisy neighbours, no traffic noise...

...The radiator was ancient full of dust, and it made a whirring noise which disturbed our sleep...

...Time to time, noise coming to room, apparently from some duct...

...You can open a window (if you can get it open) but the traffic noise will keep you up at night...

...Worse of all there was a lot of nose from the lift and some broken machinery that made a thumping noise all night...

...Or someplace with rooms facing away from a busy street like 7th Ave. We were on the 20th floor but still heard plenty of noise one night...

...There was quite a bit of traffic noise... 18th floor, no street noise, king bed, rain showerhead, blackout curtains, and a special elevator to our floor...

...The location truly was everything though and despite being so central we had no noise issues from traffic on the 11th floor...

...Wallpaper hanging off the wall, mould all around the wall, stains on the walls, lamps not working and safe not working, we were also on the elvator shaft and the noise from this was a nightmare!...

...This wasn't what we had paid for or booked for so we returned to reception where we were told we would just have to deal with it until they could give us the room we paid for and booked... Not only did we experience bad customer service from the staff and terrible compensation to all the disruptions, but the state of the room and the hotel was severely poor, with mould in the bathrooms, broken beds, broken hotel phone, broken AC machine, broken plumbing in the bathroom and finally holes in the shower floor that leaked old water out of it...

From the counter to the room was just a completely bad experience, staff was just rude and taking out he’s frustration on customers. After making us wait 35mins to get our keys, we were told that our rooms were downgraded because the room we paid for wasn’t ready and instead of being apologetic, he was being rude to us... And then when we came downstairs and requested to speak to the manager, he came out and couldn’t even do nothing, so incompetent...

...I stayed here for 3 nights last week with a pre-paid reservation... I have had no luck with anyone I have emailed as they have all be useless and when they do finally reply 3 days later they just do not seem to be speaking any sense...

Airline cancelled flight so tried to connect with hotel neither the agent that booked, the hotels own reservations, nor our telephones got thru for 2 1/2 almost 3 days! Midnight the 3 rd day the hotel reception said reservation cancelled so should contact original booking... Asked for manager and phone hung up!... When one can’t contact the hotel to ask to rebook and pay for the change that’s UNACCEPTABLE!...

My sister and I booked The Manhattan for February 23-27, 2023. We arrived late in the evening and it took us 25-30 minutes to check in... There was only 1 person at the check in desk for 28 people in line... The woman checking guests into the hotel was so slow and took her time checking people in as if it wasn’t 10 pm and people wanted to get into their rooms... The woman at the front desk didn’t seem to be the least bit worried about all the complaints from guests... We go back to the front desk to let her know that she gave us a room that was already occupied... AMEX was no help and I strongly advise that they have more options for customers to speak with representatives in the states who can get matters resolved... Because the rep for AMEX in India was scared to take action and lacked customer service skills, I had to call around at 1 am and booked the Westin NY Grand Central which was a very pleasant experience...

...This was after my sister-in-law had already emailed them to advise we would be arriving at this time... The receptionist was rude and abrupt and told us to wait... After an hour and a half they finally found us a room and was then told about a magical refundable fee which was not mentioned anywhere before we would have to pay... This hotel could be amazing but needs a refurb and the receptionist needs customer service training or maybe a lesson in politeness...

We had no hot water, not even warm water. We called every day and night to only be told they would work on it... The maint guy told us changing rooms would do no good, it’s all the same but he’d adjust the valves and give it 10 min...

...I stayed for three nights and was freezing for the first two until someone bothered to acknowledge my concerns. The phones don't work, the toilet leaks very time you flush, internet connection is bad and the air conditioning was not working until my last day... You will need to use your own personal phone to call reception who by the way, never bother to answer the phone... I later went down to get some help with the AC and had a very unpleasant experience with a lady in reception who informed me that maintenance would meet me at the room... Forty eight hours later ,and I was still waiting... And while maintenance did eventually turn up, it's pretty pointless on my last day after two days of having to manage in a freezing room in winter, no less... Do yourself a favour and book a decent establishment such as the Sheraton across the street...

...We also were only given ONE bath towel (we had to ask twice for more towels to be delivered and that was after my fiancé dried off with a washcloth)... My fiancé did a nebulizer treatment and I went down to the front desk to see if they could help us in some way... One can hope that the hotel will reach out and rectify this situation...

...Only gave us tickets for breakfast on the third day, heat would randomly stop working... Front desk or housekeeping never answered room phone...

...If I had not had my nebulizer, I would’ve needed to go to the hospital because of the conditions of our room. The Managing Director of the Manhattan, Brendan Moraes, responded to my fiancés initial review and told her to contact the outside booking source that she reserved our room through for a REFUND... Hotels.com tried to contact the Manhattan multiple times that evening and was unsuccessful in getting ahold of anyone... The first person kept Hotels.com on the line for a long time and eventually hung up... Hotels.com told my fiancé that they would create a ticket for our situation and would continue to reach out to the Manhattan and get an answer as far as a refund... I would appreciate if the Manhattan could properly handle this situation...

...I tried calling several times only to be met with the answering machine... They have completely ignored my email and I have had to resort to filing a transacting dispute through American Express, we will see how that turns out...

I pulled into the parking garage and was told that it is valet parking only... The desk clerk informed me that there are no in/out privileges and my car would need to stay in the garage until I check out at the end of my stay or I will have to pay for parking again... She stated that since I booked through Hotels.com that she could do nothing for me informing me that I would have to contact them... I went up to my room and called Hotels.com immediately and told them the situation and that I need to cancel the parking... They told me that I would have to do that with the hotel since it was NOT prepaid... I found the clerk to be rude and unhelpful and felt that she was being that way because I booked through a 3rd party basically telling me that I didn’t book through them so it’s not their problem...

...Upon arriving I was charged a “resort fee” of $40 that I was not aware of; it was so frustrating because I called in advanced to make sure there were not extra charges in my reservation and when I spoke to both priceline and the hotel they told me everything should be covered. We were already there so I went ahead and paid it... Maintenance came to the room and said the a/c was shut down in the entire hotel and the solution they gave us was to open the window and they brought us a fan too... I spoke to Mohamed in the front desk about my experience and explained everything to him... The whole experience there was very unpleasant and frustrating...

...We were told our room would not be ready until 4pm, which was fine because that is normal check in. When we came back at 4pm we checked in and headed to our room... We asked how long until they would be done and we were told 1 hour... We went back to the front desk and asked if we could have a different room... The manager told us that she would go help housekeeping with the room and it would be 15 to 20 minutes... Over an hour an half later we were finally able to get in the room...

...As soon as you use the lift to your room it all changes dramatically! Firstly the two receptionist that I dealt with were extremely rude , no please or thank you and a look to kill , what an impression to give their guests !... One of the hotel porters took our cases without asking us and loaded them onto a trolley to drop them off to our room so he could earn a tip , we did not need this service as we could have managed them ourselves but we had no choice in the matter they are very pushy !... When we entered our room it was a descent size BUT apart from that and the comfortable and suprisingly clean bed which was changed daily along with the towels in the bathroom , that was all that was positive... We asked to leave our luggage in the storage room until we were ready to leave for our flight , the very rude porter took our two cases and commented how hard it was for him to pull them on the wheels , and promptly suggested we get new ones in future , then he ASKED for money for his trouble which we were going to give him anyway.Not a pleasant start or finish to our trip to say the least !... The staff we had the misfortune to deal with here had a very bad attitude , were very rude and have no idea how to deal with their guests ,,customer service at its worst !...

The person checking to make sure you have your key to go to the elevator was reading and on his phone...

...The lobby looks really nice and the lifts all worked during our stay... The concierge and doormen were helpful with getting taxis... The room was cleaned daily and contained a bath/shower... Unfortunately the safe in our room didn't work, they had two people come and look at it and couldn't fix it, so gave us the option of moving rooms... We requested an iron which we got, also hairdryer and shower products were included in pumps in the shower/bath... On the floor by the lifts there was a drinks vending machine and free water bottle filling station... In the room there was a tea/coffee maker and the sachets for this were refilled each day by house keeping... The only downside was that the hotel weren't that good at resolving issues/communicating... My sister who had arranged for the delivery tried ringing the hotel about it and they just never answered... I also tried ringing the desk about it and got through to leave a voicemail which they never got back to...

...The a/c didn’t work and the knew it before we arrived and put a fan in the room. I paid extra to upgrade to executive renovated room... When maintenance came up we were told they didn’t have any lightbulbs... Maintenance told us to try to use a knife to pull it back out but even that didn’t work... They did bring us up a fridge and acted like they were doing us a favor not charging us extra for it... No matter how many times I ask housekeeping they would only leave 2 bath towels...

...The receptionists seemed to have forgotten that they are in a front facing vocation, which surely merits some kind of customer service... I strongly suggest the hotel look at who is representing them on the desk... On a plus note the guys serving breakfast were awesome and worked extremely hard...

The one person that the most helpful was Mo Ahmed always greeted me in the lobby and knew my name, asked how my stay was going...

...Drink machines empty, water filtration not working - no resolution when mentioning...

Myself and my partner literally just wanted a clean bed and shower to recharge and refresh as we had so much planned for our trip we knew we would not be spending time in the room, and we are not fussy, however even we couldn’t make excuses for this hotel... I really begrudged paying $401 extra for facility fees on top of what we already paid nightly for the hotel when they literally offered no services or housekeeping over 10 nights we stayed other than changing our sheets every couple of nights and swapping towels...

On check-in, I was told there was no water in the hotel... The room was next to the elevator and it sounded like I was IN the elevator... The three elevators were constantly in use, with lines in the lobby often 10 deep to catch one...

The hotel had no air conditioning and we were told the hotel was working on the air... We were offered a box fan and the temperature of our room never was below 81 and on one night it was 86 degrees... They do not provide air conditioning as an amenity as stated...

...You have to pay extra for a microwave, you have to pay extra for a refrigerator you have to pay extra for wifi... They refuse to cancel when you find out everything is extra... By the time you finish paying all fees, you could have stayed at a better hotel for the same price with everything included an a better view of manhattan thru your window...

Have to say with lots hesitation and concern the management including Rose and the rest of the team ensured the stay was comfortable, clean and welcoming. Very centrally located and popular amongst big groups the trip was indeed a success and their prior reassurances proved exceptional...

...The pipes were rusty around the sink and the dispensers has definitely seen better days and when you’ve paid over £800 for 5 nights it’s not exactly the standard which you expect!... We were also never left a welcome pack with basic information on like fire exists and WiFi and check out time...

...$200 extra charged for "mandatory" fees, queried these and the $40 per day is actually just for WiFi and an ice room (which didn't work on our floor), image attached...

...The rotten cherry to top it all off was getting home and realising that not only had they billed me for the $40 per night “facilities” fee for the pleasure of using this dirty water...

...The phones don't work, the toilet leaks very time you flush, internet connection is bad and the air conditioning was not working until my last day... Do yourself a favour and book a decent establishment such as the Sheraton across the street...

Location is great with good connection to 7th/53rd Subway. Room definitely tired and in need of a facelift although the bed was comfortable and most amenities, hairdryer and 1 cup coffee maker in room... We had to keep asking housekeeping for renewal of tea bags, paper cups and condiments which was a little frustrating but they were provided in the end...

I have paid my status in advance and when I check out they charged me 200 extra dolars for facility fees...

...Basic things like freezer, microwave oven, toothpaste, toothbrush, water are not available and they will charge you for every thing...

...The ideal location for a short walk to Times Square, subway stations, Rockerfeller or Central Park. The lobby looks really nice and the lifts all worked during our stay... There was also a cafe area in the lobby which was open in the mornings for pastries/hot drinks... The concierge and doormen were helpful with getting taxis... The room was cleaned daily and contained a bath/shower... We requested an iron which we got, also hairdryer and shower products were included in pumps in the shower/bath... On the floor by the lifts there was a drinks vending machine and free water bottle filling station... In the room there was a tea/coffee maker and the sachets for this were refilled each day by house keeping... The curtains were dark and the bed was clean and comfy...

...Ice machine did not work, notice to go to another floor, ice machine did not work there either. Partial bathroom linen available... At least bed seemed clean... Ice maker on that floor worked, & room was acceptable... Ice makers on all floors (except 18th floor which has private access) were broken... Told had to get ice at front desk... For the cost of a room there, one would think more attention to providing a quality room would be at the top of owner's list - but apparently not...

...There’s a mandatory daily $40 fee for bottled water and internet. Never ONCE got a bottled water and the internet was pathetic... The price does not match the service or luxury... I’ve seen better rooms in a Motel 6 in the hood of Ohio... I would’ve rather spent my money on sleeping bags...

...18th floor, newly renovated rooms, beautiful hallways. Room was spacious, view towards Times Square, free water in the ˝ICE˝ room, beautiful bathroom... Basic but not surprising-hotels in NYC usually do not offer breakfast... Broadway just behind the corner, Central park 5mins away, 5th avenue also, PERFECT location... Apart from older front desk woman everybody was nice and helpful...

...These black hairs were also present in the sink, on the toilet seat, and in the bathtub... The bathroom sink did not produce cold water ... Water constantly dripped from the bathroom sink faucet... The large dresser had six drawers... The room was supplied with 1/8 of a roll of toilet paper...

...Adam the Concierge was wonderful - so helpful - nothing was too much trouble for him. He phoned JFK, organised cabs for me, told me where to buy clothes etc... Hotel was fine - very central, clean and efficient...