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The Manhattan at Times Square Hotel

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6,034 Reviews from our TripAdvisor Community

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Showing 3,972: English reviews
Independence, Ohio
Reviewed yesterday NEW

The location is fantastic...right on Times Square and close to Broadway theater, but the rooms are dated and dirty. The vanity in the bathroom was falling off the wall and the lighting was awful. The carpet in the room disgusting and the hallways from the elevator are dirty, scuffed and looks like they haven't been painted since the 60's. If...

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1Thank anita f
Barcelona, Spain
Reviewed yesterday NEWvia mobile

Really nice service, Mohammed and Dolores are amazingly sweet people. You will feel like home, close to times square and fantastic location. We will be back for sure, as soon as we come back to New York, we will choose the Manhattan at Times Square for sure!

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Thank JoseLturiel
Reviewed yesterday NEWvia mobile

Very good place, perfect location just few walks away from times square.. they have a good service specially Mohammed and Dolores from the breakfast corner.. they have a good attitude and all the staff.. im absolutely come back to this nice hotel definitely i recommend to my friends in california.. good job guys!!

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Thank Rajhi L
Reviewed yesterday NEWvia mobile

We had a nice time at this hotel. It is very close to everything. Accessible to anything you can think of any activity to do in NYC. The lobby of the hotel is very nicely done. I love the fact that they have a breakfast corner where you can get energized before your daily activity of walking around the heart...

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Thank George L
Reviewed 2 days ago NEWvia mobile

I along with my friend Harish Kukreja Ji stayed here for a week in November 2016.We had an excellent time at this property. It is located just steps away from Times Square Area. The House keeping manager ISHALY NARULA was very kind and caring. We enjoyed our stay at the Hotel.

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Thank Gurpreet Singh K
Singapore
Reviewed 4 days ago NEW

For a Hotel in New York City, Manhattan at Times Square Hotel certainly needs much more improvement. Hotel condition seriously needs proper maintenance or even an overhaul. Especially the beds. How does one sleep peacefully at night whenever the bed squeaks like a mouse when you turned or tossed around? The sheets were also dirty, not to mention the slow...

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2Thank Roger O
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

We appreciate the feedback, Roger. We're disappointed your stay with us was less than perfect. Your experience is not on par with the standard we're accustomed to sharing with our guests. Your input is valuable so we'll address your concerns with our team moving forward. Your satisfaction matters. We look forward to hosting you again soon to share a more...

Reviewed 4 days ago NEW

Would not suggest this hotel. They advertise renovated rooms. They've only done one floor. We stayed in one of the worst rooms we've ever stayed in. The carpets were dirty and ripped. They also charge extra for things even if you don't use. They charged $25.00 for internet and water. We didn't need the internet or water, yet still had...

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2Thank Edwarddiane
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

We appreciate the feedback, Edward. We're disappointed that your experience with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We hold ourselves to a higher standard. It's unfortunate you didn't notice all fees associated with your booking. Your happiness and satisfaction are important to us so we'll be...

Louisiana
Reviewed 4 days ago NEWvia mobile

Hotel is in a great location. That is the only Rea I rated them as high as I did. Beware.. many hidden costs and, although every photo you see of the hotel looks beautiful and updated, only one floor has been renovated and we were not on it. Lobby is great, rooms need lots of upgrading. Sink was rusty, mold...

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2Thank jcgtune
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Guest, We appreciate the feedback. We're happy you enjoyed our prime location. However, we're disappointed that your stay with us was less than ideal. It's unfortunate you didn't notice all fees associated with your booking. We'll address your concerns with our team moving forward. Once again, thank you for the valuable feedback. We look forward to hosting you again...

Reviewed 4 days ago NEWvia mobile

Stayed here for 2 nights 21st/22nd November. Reception area was lovely and ideal location for moving around. Rooms unsatisfactory grubby, wires hanging out of walls, bath tub not too good. Hallways could do with a good cleaning and re decorate. Good value for money in terms of location but that's all. Wouldn't return.

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2Thank Laura P
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

We appreciate the feedback, Laura. We're happy you had a pleasant stay with us and enjoyed our prime location. However, we're disappointed that your stay with us was less than ideal. We strive to provide top-notch service and convenience for our guests. We'll address your concerns with our team moving forward. Once again, thank you for the valuable feedback. We...

Reviewed 5 days ago NEWvia mobile

Unfriendly and unhelpful receptionists and concierge Always very long queues to reach reception. Appalling rooms and bathrooms and corridor hallways I would never advise anyone to ever come to the manhattan hotel time square. There are much better hotels for the same price im New York I have alway had amazing customer service in the city but this was one...

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2Thank Anton N
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

We appreciate your feedback, Anton. We're disheartened to hear about the challenges you faced during your time with us. It's unfortunate our service did not meet your expectations. We hold our team to a higher standard than what you experienced. We do hope you will stay with us again and allow us to demonstrate the high-caliber service we're accustomed to...

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Breakfast
  • Business Center with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
Nestled in the heart of New York City, The Manhattan at Times Square Hotel is the ideal base for exploring the most exciting city in the world. Its exceptional location, just steps away from Times Square, Broadway theaters, Fifth Avenue shopping, Rockefeller Center and Central Park, is easy to get to wherever you are. Each room is equipped with convenient amenities, such as coffee/tea maker, ergonomic desk chairs, high speed internet access (for up to 5 devices), and electronic safes. Sleek lines, warm colors, and comfortable seating create a relaxed atmosphere in our renovated lobby, which features a communal lounge area with a plasma TV and limited time complimentary high speed internet access. In addition, squeeze in a workout at our 24 hrs. Health club at no additional cost. ... more   less 

Additional Information about The Manhattan at Times Square Hotel

Address: 790 7th Avenue at 51st Street, New York City, NY 10019
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: $135 - $479 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Manhattan at Times Square Hotel 4*
Number of rooms: 689
Reservation Options:
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Hotel Style:
#184 Luxury Hotel in New York City
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Questions & Answers

Here's what travelers have asked, with answers from The Manhattan at Times Square Hotel staff and other travelers.
300 questions
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Dunfermline, Scotland
2 months ago

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Questions? Get answers from The Manhattan at Times Square Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Just don't stay here. Not a good hotel.”
 of 5 bubbles Edwarddiane, 4 days ago | Read review
“Ask for deluxe”
 of 5 bubbles Pollybev, 1 week ago | Read review
“Avoid being near the lift at all costs, otherwise our room although tired was kept very clean.”
 of 5 bubbles stalbansfife, 1 week ago | Read review
“Book elsewhere, better value and standards to be had in the same location.”
 of 5 bubbles bernadettewalsh7, 1 week ago | Read review
“Unless your in the executive suite don't bother.”
 of 5 bubbles lustymartin, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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