We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Shelburne Sonesta New York

303 Lexington Avenue 37th Street, New York City, NY 10016
avatar-imageavatar-imageavatar-image
Traveler (1495)
360
Panoramas (36)
Room & Suite (269)

View prices for your travel dates

Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#272 of 745 hotels in New York City
Location
4.6
Cleanliness
4.5
Service
4.3
Value
4.2
GreenLeaders Silver level

Live like a local at the artistically designed and residentially inspired Shelburne Sonesta New York.

The Shelburne Sonesta is a modern boutique hotel, ready to delight every kind of traveler, whether you are on a family adventure, romantic weekend getaway, or visiting NYC for a month-long business trip.

Our hotel offers thoughtfully curated services and amenities, from on-site laundry to valet parking, business services, and 24/7 fitness facilities, to make your stay as comfortable and convenient as possible.

Choose from our selection of tastefully appointed guest rooms, studio, and apartment-like suites overlooking some of Manhattan’s most recognizable streets and sites.

Explore nearby attractions including the Empire State Building, Grand Central Terminal, and Times Square, and walk the tree-lined streets past the charming brownstones of our Murray Hill neighborhood.

Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Complimentary Instant Coffee
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Shared lounge / TV area
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Kitchenette
Flatscreen TV
Complimentary toiletries
Telephone
Iron
Wake-up service / alarm clock
Hair dryer
Show more
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Quiet
Languages Spoken
English, Spanish
Traveler Insights
This summary was created by AI, based on 62 recent English reviews.
Powered by AI
Many travelers cherish the Shelburne Sonesta New York for its quiet location, shielding guests from city noise, despite occasional traffic sounds. The hotel's atmosphere, cleanliness, and prime location near Times Square and Central Park earn it praise. However, some guests cite worn furnishings and lack of amenities as downsides. The rooms are described as spacious and comfortable, but some guests reported cleanliness issues and unprofessional service. The hotel's value has been questioned by some due to hidden costs and unmet expectations for the price.
Location
Convenient
Atmosphere
Welcoming
Rooms
Spacious
Value
Overpriced
Cleanliness
Meticulous
Noise level
Quiet
Service
Inconsistent
Amenities
Satisfactory
Location
Convenient
Travelers appreciate the hotel's location, highlighting its close proximity to Times Square, Central Park, and public transportation. They also enjoyed the quieter residential neighborhood, with easy access to restaurants and other amenities.
  • Renee T
    Renee T
    Sep 2023 6 contributions
    Great location in NYC- walking distance to Time Square, Empire State Building and subway stations...
  • Clare C
    Clare C
    Jul 2023 4 contributions
    ...For anyone visiting the city it is ideal, in an ideal location just 15 mins from Times Square...
  • Andrew R
    Andrew R
    Jul 2023 2 contributions
    ...Location is great as it was a 15 min walk maybe to Times Square and about five min walk to the train at grand central...
  • Andrew I
    Andrew I
    Jun 2023 11 contributions
    ...The hotel is in a great location close to coffeeshops (two within a block of the hotel), great restaurants and excellent transit options...
  • Barry E
    Barry E
    May 2023 6 contributions
    ...I wish they had more services, there is no room service and not much going on - but it is a great hotel in a wonderful location...
  • Pamela L
    Pamela L
    Apr 2023 53 contributions
    First, I chose this hotel both for its location and the fact that it is called the Shelburne Sonesta....
  • weonlygetonelifetolive
    weonlygetonelifetolive
    Apr 2023 12 contributions
    Great location, 5 min walk from Grand Central station...
  • Sam.c1888
    Sam.c1888
    Jan 2023 37 contributions
    ...The location is ideal with it only being around a 10 minute walk to Times Square, close enough to enjoy being central yet slightly out meaning the traffic noise is quieter...
  • Cheryl K
    Cheryl K
    Jan 2023 13 contributions
    ...We find the location perfect yes it is a good walk to Central Park but it is worth it when passing many iconic sights...
  • J R
    J R
    Dec 2022 15 contributions
    ...Location was excellent, in safe residential neighborhood with many dining choices one block east on 3rd Avenue, including Sarges Deli (which is a must visit)...
  • Helen
    Helen
    Dec 2022 4 contributions
    ...On the plus side it's a great location, quiet (on the higher floors) and clean/comfy...
  • Michael S
    Michael S
    Nov 2022
    The location was fantastic, it was convenient to walk and also near a subway station for adventuring outside the immediate area...
  • Amy M
    Amy M
    Nov 2022 1 contribution
    ...The location was central to get to any place I needed to go...
  • Kimberly M
    Kimberly M
    Nov 2022 1 contribution
    ...Perfect location in a great neighborhood close to everything...
  • GSflier
    GSflier
    Oct 2022 1 contribution
    I am a repeat customer as I enjoy the location and the staff provide a positive and professional experience. The hotel's location is quieter than hotels near Time Square, etc...
  • Lauren S
    Lauren S
    Oct 2022 12 contributions
    ...The Hotel is in a great location, not too far from time square but a nice distance so it’s quiet at night...
  • Kristin U
    Kristin U
    Oct 2022 14 contributions
    ...Location is ideal to everything we know and love (Koreatown, 2nd avenue restaurants, mid-town, Grand Central and subways)...
  • Amy S
    Amy S
    Oct 2022 8 contributions
    ...Fabulous location just outside of the real Midtown madness - but still so central...
  • vegasbaby58
    vegasbaby58
    Sep 2022 36 contributions
    ...The location -- Murray Hill has an array of restaurants nearby and easy access to public transportation...
  • ejoch
    ejoch
    Sep 2022 51 contributions
    ...Comfortable rooms, good location (Murray Hill is a partly residential part of Midtown, so, you're conveniently close to everything but at a slight remove from the most hectic areas, which I prefer)...
Powered by AI
Atmosphere
Welcoming
Travelers appreciate the hotel's atmosphere, often citing the comfortable beds, clean rooms, and special touches like great views. However, some guests noted worn furnishings and inadequate amenities.
  • Renee T
    Renee T
    Sep 2023 6 contributions
    ...The hotel has a nice presentation but lacks true cleanliness...
  • Michele V
    Michele V
    Aug 2023 1 contribution
    ...Non posso lamentarmi di nulla: posizione centrale e comoda, staff gentile e cordiale, camera pulita e ben arredata...
  • BBOtrip
    BBOtrip
    Aug 2023 63 contributions
    ...The kitchen within the room was so welcomed for our long stay...
  • Clare C
    Clare C
    Jul 2023 4 contributions
    ...The rooms are lovely and clean, and comfortable enough to come back to when you need to (in the heat it was a godsend to come back to a nice comfy room to recharge!...
  • OccidentalTravellor
    OccidentalTravellor
    Jul 2023 38 contributions
    ...The room was old and well past its prime...
  • Barry E
    Barry E
    May 2023 6 contributions
    ...Huge room, full kitchenette, cute balcony with furniture...
  • Pamela L
    Pamela L
    Apr 2023 53 contributions
    ...I LOVED the "cawffee" cups, and am now obsessed with finding some for my house...
  • m.hernandezprboi
    m.hernandezprboi
    Mar 2023 1 contribution
    ...The furnitures are beat up and hairs found in the bathroom and bedroom...
  • Barbi K
    Barbi K
    Jan 2023 19 contributions
    ...The rooms are clean and comfortable and some are very spacious...
  • Helen
    Helen
    Dec 2022 4 contributions
    ...Clean, comfy beds, nice pillows, plenty of towels but not enough coffee, tea, milk, mugs or glasses for 4 people...
  • Alice H
    Alice H
    Dec 2022 2 contributions
    ...Called front desk and asked for new bulbs...
  • Michael S
    Michael S
    Nov 2022
    ...The view of the Empire State Building was also a nice touch...
  • Kimberly M
    Kimberly M
    Nov 2022 1 contribution
    ...Staff was awesome, service great, the suite was beautifully decorated and clean...
  • Lauren S
    Lauren S
    Oct 2022 12 contributions
    ...The beds are big and very comfortable with great mirrors so very easy to get ready in the morning...
  • elizabeth f
    elizabeth f
    Sep 2022 63 contributions
    ...The staff went the extra mile to make me happy and the room was lovely...
Powered by AI
Rooms
Spacious
Travelers often found the rooms spacious and comfortable. However, some guests reported issues with cleanliness and maintenance.
  • Renee T
    Renee T
    Sep 2023 6 contributions
    ...The hotel has a nice presentation but lacks true cleanliness. The room “appeared” clean but there was a thick layer of dust on top of the toilet and only the seat itself was clean... She only said it wasn’t true and said she have new linen put on the bed... I cleaned the room myself because I couldn’t get comfortable knowing what I knew...
  • samsR358AI
    samsR358AI
    Jul 2023 2 contributions
    ...I didn't find any, so I simply took a cart myself and brought it to my room... This, combined with the tired condition of the rooms along with the unprofessionalism I experienced from the bellman at check-out has ensured I will not be returning to this property for future visits to NYC...
  • S K
    S K
    Jul 2023 1 contribution
    When I made my reservation the cost for 2 nights was quoted as just over $500...
  • OccidentalTravellor
    OccidentalTravellor
    Jul 2023 38 contributions
    ...I stayed at this property for 3 nights, and had a pretty bad experience - not terrible or horrible, but definitely not fine or good. The room was old and well past its prime... The walls were dirty and the closet smelled musty...
  • Carrie626
    Carrie626
    Jun 2023 7 contributions
    The downside of this hotel for me was the bed was pretty hard and the pillows were skimpy- and there is not a roof top available... We could also hear people talking in the hall and the rooms around us...
  • Taniwha_Blue
    Taniwha_Blue
    Apr 2023 91 contributions
    ...However, as far as NYC accommodation goes, the Shelburne Sonesta was a good allrounder... The room was a decent size and provided everything needed, and as a solo guest I felt safe at all times... The room was cleaned and tidied daily...
  • DanzigerUK
    DanzigerUK
    Apr 2023 1 contribution
    ...After walking all day in the city, I came back to my hotel room and it was super hot inside... I asked for my room to get colder but he replied the room will not get cold and I was offered to open window also a small fan can be delivered... Eventually the small fan was sent up to my room but I found out it was super dusty which I complained again...
  • KVS21
    KVS21
    Mar 2023 1 contribution
    ...The staff was beyond helpful while coordinating the hotel rooms & conference space with such a large group traveling internationally & across the US and the front desk staff was courteous during check-in as well. The rooms are clean and extremely spacious compared to other hotels in NYC... The setup each morning in the conference rooms were clean, organized & impressive...
  • m.hernandezprboi
    m.hernandezprboi
    Mar 2023 1 contribution
    ...I rated this hotel 3/5 The rooms needed some attention like maintenance and cleanliness. The furnitures are beat up and hairs found in the bathroom and bedroom...
  • nicole
    nicole
    Feb 2023 1 contribution
    ...Room smelled like smoke and was a lovely 80 degree temperature, would not recommend...
  • Cheryl K
    Cheryl K
    Jan 2023 13 contributions
    ...The rooms are a good size ( we had 2 queen beds ) for rooms in a major city like this...
  • J R
    J R
    Dec 2022 15 contributions
    ...Family reunion with 4 rooms booked. The 1 bedroom apartments and suites are quite spacious... It is on a busy street but there are rooms that are quieter (without views) that can be requested...
  • Helen
    Helen
    Dec 2022 4 contributions
    Booked for 5 nights in Dec 22 (2 adults & 2 teenagers) through Virgin... 2nd floor room was very noisy on our first night, asked to be moved and staff were very helpful, we were moved to 12th floor which was actually a bigger room with better views, with 2 teenagers this was perfect... Clean, comfy beds, nice pillows, plenty of towels but not enough coffee, tea, milk, mugs or glasses for 4 people... I wouldn't stay again or recommend it unless prices were reduced...
  • CNGNorthEast
    CNGNorthEast
    Dec 2022 33 contributions
    ...The room was a lot smaller than expected and we were very disappointed with the sofa bed that was meant for two people sharing...
  • Michael S
    Michael S
    Nov 2022
    ...Only downside was our room had an odor from some kind of water damage, either from the bathroom, which was small and not very well ventilated, or the mini fridge...
  • DDMHaddonfield_NJ
    DDMHaddonfield_NJ
    Oct 2022 157 contributions
    I reserved a room in order to attend a conference. The room had two comfortable beds, a television, a closet with several hangers and a small but accessible bathroom which was requested... The temperature control in the room was good... I checked in online and everything was ready when I arrived and I quickly got to my room...
  • anjaliv10
    anjaliv10
    Oct 2022 67 contributions
    ...No option for a pick up in the lobby, no in room dining delivery service, or anything else... When the delivery guy showed up, the lobby staff would not let him deliver it to my room... I then got a phone call to the room, and when I answered there was no basic greeting, just a annoyed sounding “Did you order delivery?“ I said yes and asked that they send it up with the delivery guy, and she said “sorry, you have to come to the lobby to get it.” Another source of disappointment is that I asked three separate staff members (including on the phone prior to my visit) if they could link my Sonesta account number to this reservation, and the first two said they would and it would be taken care of... I also called in advance asking for an email confirmation for my hotel stay... The room itself is OK, but very dark and a terrible view from the window, which just looks directly at a brick wall... I stay at hotels around the country multiple times per month, and this has been memorably and sadly an unpleasant experience...
  • Lauren S
    Lauren S
    Oct 2022 12 contributions
    Had a lovely stay here with my partner whilst in New York for comic con !... The hotel itself was always clean, rooms where a great size and the room being updated, rooms got cleaned everyday and the cleaning staff where also very friendly and always making sure we had enough towels and toilet paper etc... The beds are big and very comfortable with great mirrors so very easy to get ready in the morning...
  • Pamela D
    Pamela D
    Oct 2022 1 contribution
    ...Super spacious rooms, awesome location and amazing views!...
  • ejoch
    ejoch
    Sep 2022 51 contributions
    ...Comfortable rooms, good location (Murray Hill is a partly residential part of Midtown, so, you're conveniently close to everything but at a slight remove from the most hectic areas, which I prefer). Asked for a quiet room and was pleased to be given one at the far end of a hallway- this did mean no view, but fair enough, quiet matters more to me in Manhattan than a view... Just be aware if you're requesting a quiet room... I had a room with a kitchenette- sink, fridge with ice box, microwave...
Powered by AI
Value
Overpriced
Travelers express dissatisfaction with the hotel's value, citing hidden costs, high prices for services and facilities, and unmet expectations for the price paid.
  • Tracy G
    Tracy G
    Aug 2023 1 contribution
    ...Only gripe I have is I’ve been trying to contact the hotel now since we left in regards to a refund from the taxi from the hotel to JFK (arranged by the hotel cheapest in town- apparently!)...
  • Guy H
    Guy H
    Aug 2023 1 contribution
    ...$500 was immediately taken from my card upon check-in. This has not yet been returned despite the hotel saying they would return it...
  • Robyn S
    Robyn S
    Aug 2023 2 contributions
    This was the second time I’ve stayed here and this time was terrible...
  • samsR358AI
    samsR358AI
    Jul 2023 2 contributions
    ...But the checkout experience has unfortunately sullied my opinion of this property... The $45 USD nightly facilities fee is a sneaky way to gouge more money from guests... This, combined with the tired condition of the rooms along with the unprofessionalism I experienced from the bellman at check-out has ensured I will not be returning to this property for future visits to NYC...
  • S K
    S K
    Jul 2023 1 contribution
    When I made my reservation the cost for 2 nights was quoted as just over $500. However with hidden costs the bill came to over $900... When I called the front desk to have this addressed, they were extremely rude, wouldn’t listen to me repeatedly talking over me and repeating the same wrong misunderstood information over and over again as an answer to why my credit card was being charged for more than they already bloated price... Frankly for $550 a night I would expect much, much more...
  • OccidentalTravellor
    OccidentalTravellor
    Jul 2023 38 contributions
    I stayed at this property for 3 nights, and had a pretty bad experience - not terrible or horrible, but definitely not fine or good...
  • Taylor F
    Taylor F
    Jun 2023 1 contribution
    Overall the hotel is good but it is too expensive for what you get... Main main complaint is the hidden "facility fee" of $35 per day that isn't included in the listing price and is billed after your stay...
  • Carrie626
    Carrie626
    Jun 2023 7 contributions
    ...It sounds like the roof has been closed a while, so this options should be removed from the hotel description...
  • DanzigerUK
    DanzigerUK
    Apr 2023 1 contribution
    ...I got very aggravated because if I’m paying to stay at hotel I’m supposed to set my own preference as far as cooking or heating...
  • Taniwha_Blue
    Taniwha_Blue
    Apr 2023 91 contributions
    There's no getting away from the pleasure of travel being more expensive than it used to be, and your pound/dollar/euro not stretching as far... My sister stayed at a separate hotel and paid more for what I viewed as less...
  • Pamela L
    Pamela L
    Apr 2023 53 contributions
    ...I'd ask to stay in the exact same room again the next time I stay here...
  • mga001
    mga001
    Mar 2023 108 contributions
    ...Would definitely stay again for the very reasonable price and room comfort and cleanliness...
  • Roving61076287509
    Roving61076287509
    Feb 2023 1 contribution
    When I checked in I was told that I had accepted an expensive upgrade, and that was the only room available to me...
  • CNGNorthEast
    CNGNorthEast
    Dec 2022 33 contributions
    ...When you’re paying almost £400 per night you expect to at least have a comfortable bed...
  • Jordan B
    Jordan B
    Dec 2022 1 contribution
    ...I highly recommend you avoid valet service... It’s also ridiculously expensive considering it’s 65 dollars per 24 hours...
  • Helen
    Helen
    Dec 2022 4 contributions
    Booked for 5 nights in Dec 22 (2 adults & 2 teenagers) through Virgin... I wouldn't stay again or recommend it unless prices were reduced...
  • Shah.M
    Shah.M
    Nov 2022 5 contributions
    ...This is a decent hotel, large bedrooms and available amenities like Microwave and refrigerator...
  • Leslie L
    Leslie L
    Oct 2022
    ...We were completely spent when we checked in the staff was so hospitable...
  • DDMHaddonfield_NJ
    DDMHaddonfield_NJ
    Oct 2022 157 contributions
    I reserved a room in order to attend a conference...
  • anjaliv10
    anjaliv10
    Oct 2022 67 contributions
    ...Overall this is unfortunately a very disappointing experience...
Powered by AI
Cleanliness
Meticulous
The majority of travelers appreciate the hotel's cleanliness, with repeated praise for tidy, well-kept rooms. However, a few guests reported issues with room cleaning service.
  • Renee T
    Renee T
    Sep 2023 6 contributions
    ...When I spoke to the lady at guest services, she did not seem alarmed when I told her what the cleaning lady said. She only said it wasn’t true and said she have new linen put on the bed... I’m sure the cleaning lady wouldn’t have said that if she hadn’t been taught those practices... I cleaned the room myself because I couldn’t get comfortable knowing what I knew...
  • BBOtrip
    BBOtrip
    Aug 2023 63 contributions
    ...An addordable laundry room is also available to guest. The kitchen within the room was so welcomed for our long stay...
  • Michele V
    Michele V
    Aug 2023 1 contribution
    ...Non posso lamentarmi di nulla: posizione centrale e comoda, staff gentile e cordiale, camera pulita e ben arredata... I can't complain about anything: central and convenient location, friendly staff, clean and well-appointed room...
  • Robyn S
    Robyn S
    Aug 2023 2 contributions
    ...Room was not cleaned despite numerous request for housekeeping to clean the room...
  • Tracy G
    Tracy G
    Aug 2023 1 contribution
    ...Room- clean and tidy which I feel is all you can ask for when you’re in a city that never sleeps...
  • Clare C
    Clare C
    Jul 2023 4 contributions
    ...The hotel is absolutely fantastic, and didn't leave a stone unturned in terms of what you need visiting New York... The rooms are lovely and clean, and comfortable enough to come back to when you need to (in the heat it was a godsend to come back to a nice comfy room to recharge!...
  • Taniwha_Blue
    Taniwha_Blue
    Apr 2023 91 contributions
    ...The room was cleaned and tidied daily...
  • m.hernandezprboi
    m.hernandezprboi
    Mar 2023 1 contribution
    ...I rated this hotel 3/5 The rooms needed some attention like maintenance and cleanliness...
  • KVS21
    KVS21
    Mar 2023 1 contribution
    ...The rooms are clean and extremely spacious compared to other hotels in NYC. The setup each morning in the conference rooms were clean, organized & impressive...
  • Sam.c1888
    Sam.c1888
    Jan 2023 37 contributions
    Just returned after a 4 night stay at the Shelburne, overall I’ve been very happy with the service provided, the room was of great size and very clean, it was also cleaned daily to a good standard, staff downstairs and on reception were great to...
  • J R
    J R
    Dec 2022 15 contributions
    ...The check in front desk person (forgot his name) was warm, funny and very helpful and the housekeeping staff was attentive and available...
  • Helen
    Helen
    Dec 2022 4 contributions
    ...Clean, comfy beds, nice pillows, plenty of towels but not enough coffee, tea, milk, mugs or glasses for 4 people... On the plus side it's a great location, quiet (on the higher floors) and clean/comfy...
  • Alice H
    Alice H
    Dec 2022 2 contributions
    ...Rooms always clean and comfortable...
  • Michael S
    Michael S
    Nov 2022
    ...We reported it and the cleaning staff was able reduce but not eliminate it...
  • Kimberly M
    Kimberly M
    Nov 2022 1 contribution
    ...Staff was awesome, service great, the suite was beautifully decorated and clean...
  • Amanda5118
    Amanda5118
    Oct 2022 17 contributions
    ...The hotel room was large by New York standards, as was the bathroom... The shower was absolutely wonderful, very large walk-in with excellent water pressure, which is not true of a lot of places in NYC...
  • Lauren S
    Lauren S
    Oct 2022 12 contributions
    ...The hotel itself was always clean, rooms where a great size and the room being updated, rooms got cleaned everyday and the cleaning staff where also very friendly and always making sure we had enough towels and toilet paper etc...
  • Kimbrell K
    Kimbrell K
    Oct 2022 1 contribution
    ...It was extremely clean and very convenient to restaurants and groceries...
  • Amy S
    Amy S
    Oct 2022 8 contributions
    Great spacious, clean room with a great view...
  • Pamela D
    Pamela D
    Oct 2022 1 contribution
    ...Hotel was clean and comfortable and the staff were friendly and helpful...
Powered by AI
Noise level
Quiet
Many travelers appreciate the hotel's location, finding it quiet enough to shield them from the bustling city noise. Some did mention occasional traffic noise.
  • Andrew R
    Andrew R
    Jul 2023 2 contributions
    ...However, we were travelling with a 20 month old so try is helped buffer noise and we were only in the room here and there during the day...
  • Taniwha_Blue
    Taniwha_Blue
    Apr 2023 91 contributions
    ...Cons: The bathroom tub/shower could have benefited from a refresh, and there was traffic noise from my third floor room...
  • Pamela L
    Pamela L
    Apr 2023 53 contributions
    ...We were traveling on business, and there was no lost sleep due to noise -- No real city noise and no noisy neighbors...
  • Pamela L
    Pamela L
    Apr 2023 53 contributions
    ...I hardly heard any noise from the streets during my entire stay...
  • Sam.c1888
    Sam.c1888
    Jan 2023 37 contributions
    ...The location is ideal with it only being around a 10 minute walk to Times Square, close enough to enjoy being central yet slightly out meaning the traffic noise is quieter...
Powered by AI
Service
Inconsistent
Travelers had mixed feedback about the service; some praised the staff's helpfulness and friendliness, while others reported unprofessional and inattentive behavior.
  • Renee T
    Renee T
    Sep 2023 6 contributions
    ...It was so obvious it hadn’t been changed between guests. On my way downstairs to report it to guest services, I ran into the cleaning lady in the hallway... When I spoke to the lady at guest services, she did not seem alarmed when I told her what the cleaning lady said... She only said it wasn’t true and said she have new linen put on the bed... I’m sure the cleaning lady wouldn’t have said that if she hadn’t been taught those practices... I cleaned the room myself because I couldn’t get comfortable knowing what I knew...
  • Guy H
    Guy H
    Aug 2023 1 contribution
    ...This has not yet been returned despite the hotel saying they would return it. Hotel staff very difficult to engage (constantly put on hold while they deal with other guests) & subsequently unhelpful, dismissive & rude...
  • Tracy G
    Tracy G
    Aug 2023 1 contribution
    ...Reception staff were very lovely and accommodating, the concierge on the morning of check out was an absolute star. Where he let us store our bags for the morning/afternoon due to a late flight back to the UK... Only gripe I have is I’ve been trying to contact the hotel now since we left in regards to a refund from the taxi from the hotel to JFK (arranged by the hotel cheapest in town- apparently!)... I’ve tried the online forms, and the email address I’ve found online with not one response!... So if I could have a response in regards to who I contact that’ll be awesome...
  • Michele V
    Michele V
    Aug 2023 1 contribution
    ...Non posso lamentarmi di nulla: posizione centrale e comoda, staff gentile e cordiale, camera pulita e ben arredata... / We roomed at the Sonesta on Lexington Avenue for five nights in August... I can't complain about anything: central and convenient location, friendly staff, clean and well-appointed room...
  • S K
    S K
    Jul 2023 1 contribution
    ...However with hidden costs the bill came to over $900... When I called the front desk to have this addressed, they were extremely rude, wouldn’t listen to me repeatedly talking over me and repeating the same wrong misunderstood information over and over again as an answer to why my credit card was being charged for more than they already bloated price...
  • OccidentalTravellor
    OccidentalTravellor
    Jul 2023 38 contributions
    ...Often one person at the front desk to manage all guest activity. I had long waits to either speak to someone over the phone, or in person...
  • Andrew R
    Andrew R
    Jul 2023 2 contributions
    ...The hotel allowed us early check in which was great because we got there about four hours early. The room was clean and the bed was comfortable... The front desk and front door staff were all friendly and helpful...
  • Mitch A
    Mitch A
    Jun 2023 3 contributions
    ...We have stayed at this property several times and are never disappointed. These folks are very, very good at their job and their desire to make all customers happy shows...
  • Pamela L
    Pamela L
    Apr 2023 53 contributions
    ...I arrived in the evening and was offered a free upgrade, which was much appreciated. The front desk staff was wonderful... I had several opportunities to interact with them during my stay, and every single member of the staff that I spoke to was helpful and warm... I would ask to stay in the exact same room again if I return to this hotel... No "coffee station" in the lobby area was a bit more problematic...
  • nicole
    nicole
    Feb 2023 1 contribution
    ...If you want to stay in a hotel with HORRIBLE customer service after getting stuck in an elevator then stay here...
  • Roving61076287509
    Roving61076287509
    Feb 2023 1 contribution
    When I checked in I was told that I had accepted an expensive upgrade, and that was the only room available to me... I have been a guest at the hotel for 25 years, but was treated quite shabbily...
  • Sam.c1888
    Sam.c1888
    Jan 2023 37 contributions
    Just returned after a 4 night stay at the Shelburne, overall I’ve been very happy with the service provided, the room was of great size and very clean, it was also cleaned daily to a good standard, staff downstairs and on reception were great to... I’d recommend this hotel and stay again...
  • J R
    J R
    Dec 2022 15 contributions
    Had a wonderful long weekend stay at the Shelburne Sonesta in early December 2022... The check in front desk person (forgot his name) was warm, funny and very helpful and the housekeeping staff was attentive and available... Overall an excellent experience at this hotel that I woould highly recommend...
  • Alice H
    Alice H
    Dec 2022 2 contributions
    ...Rooms always clean and comfortable. Front desk staff always friendly & helpful... This trip, however, we were disappointed in the rest of their services... Called front desk and asked for new bulbs... We’ll still be back, but we’re hoping the service is also back to what is used to be...
  • anjaliv10
    anjaliv10
    Oct 2022 67 contributions
    ...No eye contact, spoke very rushed, took my credit card and handed me a key, but no basic information was provided, such as Where the elevators are, where the fitness center is, what time is check out, what any dining options would be, which of the multiple accounts to use for the hotel Wi-Fi, etc... He finally said “there is a list of restaurants in the neighborhood.“ I paused expectantly, and he then said, sounding very annoyed, “do you want the list?“ He gave it to me and in my room, I realized that these are restaurants that are appropriate for dinner reservations, and they ultimately still had no guidance for breakfast options... The next morning, I ordered Caviar delivery for breakfast... When the delivery guy showed up, the lobby staff would not let him deliver it to my room... I then got a phone call to the room, and when I answered there was no basic greeting, just a annoyed sounding “Did you order delivery?“ I said yes and asked that they send it up with the delivery guy, and she said “sorry, you have to come to the lobby to get it.” Another source of disappointment is that I asked three separate staff members (including on the phone prior to my visit) if they could link my Sonesta account number to this reservation, and the first two said they would and it would be taken care of... I also called in advance asking for an email confirmation for my hotel stay... The Wi-Fi also continues to disconnect and unable to stream a Zoom meeting without being kicked off...
  • DDMHaddonfield_NJ
    DDMHaddonfield_NJ
    Oct 2022 157 contributions
    ...The room had two comfortable beds, a television, a closet with several hangers and a small but accessible bathroom which was requested... I checked in online and everything was ready when I arrived and I quickly got to my room...
  • Amanda5118
    Amanda5118
    Oct 2022 17 contributions
    I cannot recommend this hotel enough... I highly recommend Previti's Pizza, House of Lasagna, and Bagel Express... Their food was amazing and the staff at each were lovely... The hotel room was large by New York standards, as was the bathroom... The beds were very comfortable and there was a mini fridge, which was a pleasant surprise... The shower was absolutely wonderful, very large walk-in with excellent water pressure, which is not true of a lot of places in NYC... The staff here were very gracious and there was a gentleman out front who very kindly helped us with our bags and opened car doors for us, which was a nice treat...
  • Lauren S
    Lauren S
    Oct 2022 12 contributions
    ...The staff were amazing, check in was very easy. They couldn’t do enough for you and always asked how our day was!... The hotel itself was always clean, rooms where a great size and the room being updated, rooms got cleaned everyday and the cleaning staff where also very friendly and always making sure we had enough towels and toilet paper etc... The only other little thing was the wifi, as my partner couldn’t use his phone network he struggled as the WiFi wasn’t amazing in the room but was manageable... Highly recommend this hotel and want to say Thankyou to all the staff for a lovely warm and welcoming stay!...
  • GSflier
    GSflier
    Oct 2022 1 contribution
    I am a repeat customer as I enjoy the location and the staff provide a positive and professional experience... Ralph Godoy helped me during my last visit and provided excellent customer service, which is what will keep me returning as a customer for my future visits...
  • Kimbrell K
    Kimbrell K
    Oct 2022 1 contribution
    My family stayed in NY at The Shelburne Sonesta Hotel in NYC while my dad was having surgery... Everyone was extremely accommodating, going the extra mile... Very friendly and caring and anxious to please...
Powered by AI
Amenities
Satisfactory
Guests appreciate the hotel's ideal location, room sizes, cleanliness, and convenience to restaurants and attractions. However, some criticize the lack of amenities and services.
  • BBOtrip
    BBOtrip
    Aug 2023 63 contributions
    I’ve enjoyed the practical approach of staff at the front desk by providing a list of good close places for breakfast, lunch, dîner and take aways. An addordable laundry room is also available to guest... The kitchen within the room was so welcomed for our long stay...
  • Clare C
    Clare C
    Jul 2023 4 contributions
    ...The hotel is absolutely fantastic, and didn't leave a stone unturned in terms of what you need visiting New York. The reception couldn't be more helpful, giving us maps, lists of places to eat/drink and every day provided us with two free drinks from their fridge... The gentlemen working at the doors were the same, hailing taxis for us and small things like opening doors for us and having wee chats here and there... The rooms are lovely and clean, and comfortable enough to come back to when you need to (in the heat it was a godsend to come back to a nice comfy room to recharge!... For anyone visiting the city it is ideal, in an ideal location just 15 mins from Times Square...
  • samsR358AI
    samsR358AI
    Jul 2023 2 contributions
    ...The $45 USD nightly facilities fee is a sneaky way to gouge more money from guests...
  • Taniwha_Blue
    Taniwha_Blue
    Apr 2023 91 contributions
    ...However, as far as NYC accommodation goes, the Shelburne Sonesta was a good allrounder... Pros: The staff were great, friendly and helpful, and a credit to the hotel... The room was a decent size and provided everything needed, and as a solo guest I felt safe at all times... My sister stayed at a separate hotel and paid more for what I viewed as less... The room was cleaned and tidied daily... The proximity to Grand Central proved logistically useful, and Penn Station was approximately 20 mins walk away...
  • DanzigerUK
    DanzigerUK
    Apr 2023 1 contribution
    ...I asked for my room to get colder but he replied the room will not get cold and I was offered to open window also a small fan can be delivered. I got very aggravated because if I’m paying to stay at hotel I’m supposed to set my own preference as far as cooking or heating... Eventually the small fan was sent up to my room but I found out it was super dusty which I complained again... Later on that day, I went down to get some water bottle and to my surprise the staff said they are out!...
  • KVS21
    KVS21
    Mar 2023 1 contribution
    Fabulous Hotel with Amazing staff... The employees enjoyed it the first time so much, we came back again... The staff was beyond helpful while coordinating the hotel rooms & conference space with such a large group traveling internationally & across the US and the front desk staff was courteous during check-in as well... The rooms are clean and extremely spacious compared to other hotels in NYC... The setup each morning in the conference rooms were clean, organized & impressive... The area is conveniently located & bonus..quiet!... Nice local coffee shops, restaurants and stores were all in walking distance...
  • Sam.c1888
    Sam.c1888
    Jan 2023 37 contributions
    Just returned after a 4 night stay at the Shelburne, overall I’ve been very happy with the service provided, the room was of great size and very clean, it was also cleaned daily to a good standard, staff downstairs and on reception were great to... The location is ideal with it only being around a 10 minute walk to Times Square, close enough to enjoy being central yet slightly out meaning the traffic noise is quieter... I’d recommend this hotel and stay again...
  • J R
    J R
    Dec 2022 15 contributions
    Had a wonderful long weekend stay at the Shelburne Sonesta in early December 2022... The 1 bedroom apartments and suites are quite spacious... Views of the Empire State building were as promised and fantastic at night... Location was excellent, in safe residential neighborhood with many dining choices one block east on 3rd Avenue, including Sarges Deli (which is a must visit)... The check in front desk person (forgot his name) was warm, funny and very helpful and the housekeeping staff was attentive and available... NY is a walking city and we did to Empire State Building, Grand Cental, Rockefeller Center, Times Square and the Theatre District... Overall an excellent experience at this hotel that I woould highly recommend...
  • CNGNorthEast
    CNGNorthEast
    Dec 2022 33 contributions
    ...When you’re paying almost £400 per night you expect to at least have a comfortable bed...
  • Amy M
    Amy M
    Nov 2022 1 contribution
    The room and staff were very accommodating in recommendations of sights , food and directions on how to get to destinations. The location was central to get to any place I needed to go... Whether I took a subway that was out of the hotel or a restaurant to eat or traveling on the grand central trains everything was at my finger tips... The staff always helpful in making sure I had all my needs taken care of...
  • Michael S
    Michael S
    Nov 2022
    The location was fantastic, it was convenient to walk and also near a subway station for adventuring outside the immediate area. The view of the Empire State Building was also a nice touch... Special shout out to the staff, specifically Jean, who was eager to help, and always friendly...
  • Lori J
    Lori J
    Oct 2022 51 contributions
    We chose the Sonesta on the recommendation of a friend... We felt safe in midtown Manhattan, close to most of the iconic NYC attractions, many within walking distance... Several small restaurants a block or two away... We felt comfortable walking in the evenings... Definitely recommend and would definitely return again...
  • DDMHaddonfield_NJ
    DDMHaddonfield_NJ
    Oct 2022 157 contributions
    I reserved a room in order to attend a conference. The room had two comfortable beds, a television, a closet with several hangers and a small but accessible bathroom which was requested... The temperature control in the room was good... I checked in online and everything was ready when I arrived and I quickly got to my room...
  • Amanda5118
    Amanda5118
    Oct 2022 17 contributions
    I cannot recommend this hotel enough... Murray Hill is a great neighborhood that is centrally located (a few blocks from Grand Central)... It is quieter and more residential than a lot of nearby neighborhoods, with less expensive places to eat, drugstores, grocery store, a post office, a convenience store, a laundromat, coffee shops, etc... I highly recommend Previti's Pizza, House of Lasagna, and Bagel Express... Their food was amazing and the staff at each were lovely... The hotel room was large by New York standards, as was the bathroom... The beds were very comfortable and there was a mini fridge, which was a pleasant surprise... The shower was absolutely wonderful, very large walk-in with excellent water pressure, which is not true of a lot of places in NYC... The staff here were very gracious and there was a gentleman out front who very kindly helped us with our bags and opened car doors for us, which was a nice treat...
  • Lauren S
    Lauren S
    Oct 2022 12 contributions
    ...Had a lovely stay here with my partner whilst in New York for comic con ! The staff were amazing, check in was very easy... They couldn’t do enough for you and always asked how our day was!... The hotel itself was always clean, rooms where a great size and the room being updated, rooms got cleaned everyday and the cleaning staff where also very friendly and always making sure we had enough towels and toilet paper etc... The beds are big and very comfortable with great mirrors so very easy to get ready in the morning... The Hotel is in a great location, not too far from time square but a nice distance so it’s quiet at night... It was a shame that the restaurant, bar and rooftop area wasn’t open as we would’ve loved to spend time up there but wasn’t a necessity so was no problem... The only other little thing was the wifi, as my partner couldn’t use his phone network he struggled as the WiFi wasn’t amazing in the room but was manageable... Overall had a lovely week stay here!... Highly recommend this hotel and want to say Thankyou to all the staff for a lovely warm and welcoming stay!...
  • anjaliv10
    anjaliv10
    Oct 2022 67 contributions
    ...No eye contact, spoke very rushed, took my credit card and handed me a key, but no basic information was provided, such as Where the elevators are, where the fitness center is, what time is check out, what any dining options would be, which of the multiple accounts to use for the hotel Wi-Fi, etc... The next morning, I ordered Caviar delivery for breakfast...
  • Mike
    Mike
    Oct 2022 1 contribution
    ...Staff is very welcoming, location is great, and plenty of restaurants to choose from. We have stayed at this hotel many times and have never regretted it... We can walk to Grand Central, Bryant Park, both excellent places to watch people and use the subway system...
  • EarlRay60
    EarlRay60
    Sep 2022 1099 contributions
    ...My first trip has taken in the attractions in New York I missed 17-years earlier due to remnants of the Hurricane Katrina that fizzled out on the Eastern seaboard as rain. I stayed at this comfortable hotel for the duration in a quite district...
  • ejoch
    ejoch
    Sep 2022 51 contributions
    ...Comfortable rooms, good location (Murray Hill is a partly residential part of Midtown, so, you're conveniently close to everything but at a slight remove from the most hectic areas, which I prefer)... I had a room with a kitchenette- sink, fridge with ice box, microwave... Also maybe could provide a couple of plates etc, in the kitchenette, was a bit weird not to have any (I've stayed in suite-type rooms before and often if you want e.g...
  • Jo
    Jo
    Jul 2022 1 contribution
    ...The hotel did not have a bar, restaurant or roof top bar open in July as per promise on website...
Powered by AI
Was this helpful?
Tripadvisor is not responsible for this summary or any opinions in it. Please read full traveler reviews for more details and information.
5813Reviews226Q+A100Room tips
Traveler rating
  • 2,898
  • 2,050
  • 500
  • 208
  • 157
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
Paula Q wrote a review Dec 4
4 contributions
We’ve just returned to the UK after staying at this hotel. There are some slightly mixed reviews on this site which made us slightly apprehensive. Our concerns were totally unfounded. On arrival we were met with smiles and support from door staff. Manny (I hope that’s the correct spelling) was amazing on check in. All the staff we encountered were helpful, friendly and supportive. Our room was spacious and clean (a huge amount bigger than others we have stayed in, in NYC). The shower was particularly great ! Yes the hotel is working on renovations (roof bar, restaurant) but there’s so many places to eat and drink locally that it’s not a huge problem. Please, please ignore posts that state “housekeeping didn’t wash my coffee cup”! The Shelburne offered us brilliant value for money and has given us some amazing memories of NYC. Thank you to you all.
Read more
Date of stay: December 2023Trip type: Traveled as a couple
Room Tip: Excellent American diners short walk away (Andrews for breakfast- fashion ave and Sarge’s for...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from GM_GenManager, General Manager at The Shelburne Sonesta New York
Responded 5 days ago
Paula, your kind comments about your recent stay at The Shelburne Sonesta New York are much appreciated. We're delighted to hear our team members provided a warm reception that put any initial apprehensions to rest. Your acknowledgment of Manny's exceptional service is particularly pleasing. We agree that our surrounding area offers a wealth of dining options while yours awaiting the opening of our exciting new restaurant due in March 2024 and our rooftop in June 2024. With gratitude for your appreciation of our spacious accommodations and overall value, we're thrilled you've taken some amazing NYC memories with you back to the UK.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Nicola H wrote a review Dec 2
60 contributions
Great hotel in a great area. Staff all fantastic and even upgraded my daughter for her 21st birthday to a suite. All staff couldn't be friendlier. Hotel public areas clean and the bedrooms were spotless and big for NYC. We had a lovely view of the Empire State Building.
Read more
Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from GM_GenManager, General Manager at The Shelburne Sonesta New York
Responded 1 week ago
Nicola, it's delightful to learn about your satisfying experience at The Shelburne Sonesta New York. We highly value your compliments about our team members' fantastic service and the special upgrade provided for your daughter's birthday. We're thrilled you appreciated the cleanliness and spaciousness of our rooms along with the captivating view. On another note, we're excited to share that our new restaurant will be open in March 2024 and our rooftop in June 2024. We believe these additions will further enhance your future stays. We're looking forward to welcoming you back.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
avatar-image
LoveTravel584622 wrote a review Nov 2023
1 contribution
The hotel was so disappointing. Sadly the cleaning of the rooms was poor surfaces, wash basin and bath were not cleaned down during our stay. Glasses and cup were not cleaned nor changed. Reported smoking in our corridor which raised concerns regarding smoke and fire alarms. 99% of staff gave the impression they just did not want to be there. We asked about the roof terrace and bar and we were informed that they were no longer available they had been purchased some time ago so the facilities no longer existed.
Read more
Date of stay: October 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Petr Jurecka, General Manager at The Shelburne Sonesta New York
Responded 3 weeks ago
Dear Love Travel584622, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for your disappointing experience, as this falls short of the high standards we strive to maintain. Your concerns about cleanliness and the staff's attitude have been duly noted, and we assure you that we are taking immediate steps to address these issues. We sincerely regret any inconvenience caused by the misinformation about the roof terrace and bar. While these facilities are currently unavailable, we have exciting plans. We are thrilled to announce the opening of a new restaurant in March, and our Rooftop Lounge is set to open in May, providing a panoramic view of the city. We understand the importance of a positive guest experience, and your feedback serves as a valuable tool for improvement. We want to invite you to return and experience the enhancements we are implementing. We hope we can regain your trust and provide you with the exceptional stay you deserve. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact me directly. Once again, we appreciate your feedback and look forward to welcoming you back to Shelburne Sonesta. Kind regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Amanda S wrote a review Oct 2023
2 contributions
One of the worst hotel in NYC! I don’t recommend anyone staying here. The hotel is very unsafe. no housekeeping service after 12 am to make up sofa bed. no Engineering to help out with TV issues. The hotel seems not to have any security presence. I accidentally bumped into a homeless person in the hallway, walking around, trying to access other guest doors. this hotel is worst than a shelter. Don’t recommend anyone to stay here.
Read more
Date of stay: September 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from GM_GenManager, General Manager at The Shelburne Sonesta New York
Responded Oct 19, 2023
Amanda, we appreciate you voicing your concerns. It's disappointing to read about the issues you encountered during your stay. We strive to provide a safe and comfortable atmosphere, and we sincerely apologize if we fell short. Your feedback regarding housekeeping and maintenance services is valuable to us, and we will address these areas. Additionally, we take matters of security very seriously, and your comments do not align with the standards we uphold. We hope to have the opportunity to showcase our commitment to guest satisfaction and security should you choose to visit us in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
jackiepaddy wrote a review Oct 2023
Webster, New York1914 contributions
The Shelburne is my go-to. Have stayed many times since 2020. Always my first choice. Lovely safe residential neighborhood, welcoming front desk employees, comfortable seating area in the lobby. Manny is wonderful! The Shelburne offers many different types of rooms at different price points. This visit we were fortunate to be in a 2 bed/2 bath with lovely living area, dining table and standard kitchenette. 2 couples or a family could easily stay in this suite. Both bedrooms are private and quiet. Comfortable beds. Living area is large and comfortable. Watched college football Saturday night right at home. Stopped for after dinner drinks and enjoyed them right “at home”. I will always choose Shelburne. Can’t wait for the in-house bar and/or restaurant reopens. That’s the only thing missing.
Read more
Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from GM_GenManager, General Manager at The Shelburne Sonesta New York
Responded Oct 5, 2023
Jackiepaddy, we're delighted to hear you continue to choose The Shelburne Sonesta New York as your go-to destination and that you appreciate the variety of rooms that we offer. It's fantastic that you feel right at home in our spacious suites fitted with the useful amenities. We're also thrilled to know you find our location to be in a lovely and secure area, and our front desk colleagues welcoming. Manny will be honored by your kind words! Your much-anticipated return for when our in-house food and beverage options reopen is exciting for us. Thank you.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Jessi A wrote a review Sep 2023
1 contribution
Terrible hotel! They lost my dry cleaning, it turned out they gave it to another guest. When I got it back, it came all crumpled in a bag. Also I was charged 3x the amount they were supposed to! In addition, I was charged for an item that I did not take from the snack bar. The woman at the front desk who works on Wednesday evenings is so rude, she rolls her eyes when I ask for something, she didn’t say sorry for the mistakes that she made, and overall rude sarcastic attitude. I have been a repeated guest for 10 years with the affinia- Shelburne Sonesta hotel branch. And this is very disappointing.
Read more
Date of stay: September 2023
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from GM_GenManager, General Manager at The Shelburne Sonesta New York
Responded Sep 26, 2023
729jessia, it's disheartening to learn about your recent experience, which is not reflective of our usual level of service. We understand your dissatisfaction with the laundry service and billing concerns. Addressing these types of situations with care is a priority for our team members. Likewise, we strive to maintain a friendly and helpful environment at all times, and it's unfortunate this was not your experience. Your remarks are taken seriously and will be considered for improving future guest experiences. Your loyalty to our branch over the past 10 years is greatly appreciated, and we hope to have the opportunity to restore your confidence in the near future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Darren J wrote a review Sep 2023
London, United Kingdom5 contributions
Another fabulous stay at this gem of a hotel. I hadn’t stayed in this hotel since the pandemic. Therefore, it was comforting to be assured that the hotel continues to offer high standards of hospitality that includes; newly refurbished room, extremely clean and fresh looking rooms and communal areas, attentive staff and a great location. The icing on the cake would be to both open the ground floor pub that had previously been there, along with the roof top bar. I always recommend the Shelburne/Sonnesta to friends and family. Thank you for making my NYC trip as fulfilling as ever.
Read more
Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from GM_GenManager, General Manager at The Shelburne Sonesta New York
Responded Sep 22, 2023
We’re thrilled you enjoyed another wonderful visit at The Shelburne Sonesta New York. Our commitment to cleanliness and attention from our team members is something we pride ourselves on. We appreciate your suggestion in regards to the ground floor and rooftop bars – it's guests like you who help us continuously improve. Thank you for recommending us to your friends and family. We look forward to delivering another fulfilling experience on your next NYC adventure.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Pamela L wrote a review Sep 2023
Burlington, Vermont53 contributions
Of all the hotels in NYC, I chose this one because I live in Shelburne, VT and this hotel is called the Shelburne Sonesta! It is around the corner from the Museum of the Dog, and that's where I was headed... so it seemed meant to be. The hotel is located in a relatively quiet part of the City. It did not have a restaurant at the time I stayed there, and didn't even have a "coffee station" in the lobby area. That was the only downside to my visit. Fortunately, NYC has plenty of coffee/food options. Our room was spacious, by NYC standards and, really, by hotel standards. The building feels like it was converted from another purpose, either residential or business, and it clearly had a history. We passed an old vacuum tube in the hallway, and considered where a note might go if we put it in there! We were upgraded upon check-in, to a studio suite, I believe. There was a cute kitchenette in an alcove, with a fridge and a little Viking oven of some sort! I LOVED the "cawffee" cups, and am now obsessed with finding some for my house. We were delighted when we walked into the bathroom, and found not only a window there, but a view of the Chrysler building! The building looked spectacular in the middle of the night when it was illuminated, a nice surprise when I woke in the night. Our room was sooo quiet! I'd ask to stay in the exact same room again the next time I stay here. We were traveling on business, and there was no lost sleep due to noise -- No real city noise and no noisy neighbors. Our room was sort of in a corner, so that might have helped. The staff was fabulous. Everyone was so pleasant and helpful. One of the gentlemen I spoke to at the front desk was from a part of Vermont near me, and laughed when I told him why I chose this hotel.
Read more
Date of stay: April 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip: No "coffee station" in the lobby.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from GM_GenManager, General Manager at The Shelburne Sonesta New York
Responded Sep 7, 2023
Greetings, it's delightful to hear that you found The Shelburne Sonesta New York meant to be for your travels and that your recent stay successfully met your expectations. It's evident that the unique character of our building and expansive, quiet spaces captivated you, infusing a sense of comfort and intrigue during your stay. We're truly heartened that you appreciated our one-of-a-kind 'cawffee' cups and that the impressive view of the Chrysler building from your bathroom added an unexpected touch of magic to your experience. Our dedicated team members take pride in providing a warm, helpful environment for all our guests and your interaction with our colleague from Vermont is a testament to this commitment, and we're thrilled it added an extra dose of familiarity to your stay. On a different note, while we regret the absence of a restaurant and lobby coffee station, we hope you were able to explore and enjoy the endless food and beverage options the city offers. Thank you for the brilliant review. We're eagerly looking forward to welcoming you back for more memorable experiences.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Renee T wrote a review Sep 2023
6 contributions
Great location in NYC- walking distance to Time Square, Empire State Building and subway stations. The hotel has a nice presentation but lacks true cleanliness. The room “appeared” clean but there was a thick layer of dust on top of the toilet and only the seat itself was clean. Upon raising the toilet seat, it was dirty. And, as if that’s not enough, I pulled the top bed sheet back that covered the comforter and it was dirty. It was so obvious it hadn’t been changed between guests. On my way downstairs to report it to guest services, I ran into the cleaning lady in the hallway. She said they don’t change the comforter!!!!! I was totally disgusted. When I spoke to the lady at guest services, she did not seem alarmed when I told her what the cleaning lady said. She only said it wasn’t true and said she have new linen put on the bed. I’m sure the cleaning lady wouldn’t have said that if she hadn’t been taught those practices. I cleaned the room myself because I couldn’t get comfortable knowing what I knew. I would not recommend this hotel because of its unclean, disgusting housekeeping practices. I wish there was some board I could report it to.
Read more
Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from GM_GenManager, General Manager at The Shelburne Sonesta New York
Responded Sep 6, 2023
512reneet, it's regrettable to read about your experience. We hold high standards for cleanliness and it seems we missed our mark during your stay. Your concerns regarding the upkeep in your room have been noted and will be shared with our housekeeping team. It's important to assure you that our team members don't disregard important duties like changing the linens, and any confusion in terms of communication will also be addressed. We are deeply disappointed that this affected your overall perception of our hotel. Sincere apologies for the discomfort you felt, and your feedback will be invaluable in our efforts to continually improve guest experience.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Michele V wrote a review Aug 2023
1 contribution
Abbiamo alloggiato al Sonesta di Lexington Avenue per cinque notti in agosto. Non posso lamentarmi di nulla: posizione centrale e comoda, staff gentile e cordiale, camera pulita e ben arredata. Non è sicuramente una boutique ma è evidente che trattasi di un Hotel rodato, abituato a relazionarsi con numerosi clienti, anche di respiro internazionale. / We roomed at the Sonesta on Lexington Avenue for five nights in August. I can't complain about anything: central and convenient location, friendly staff, clean and well-appointed room. It is definitely not a boutique but it is clear that this is a "run-in" Hotel, used to dealing with many clients, including international ones.
Read more
Date of stay: August 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from GM_GenManager, General Manager at The Shelburne Sonesta New York
Responded Sep 2, 2023
MichelevK9952EU, grazie per aver condiviso il tuo prezioso feedback. È meraviglioso sapere che The Shelburne Sonesta New York ha soddisfatto le tue aspettative con la sua posizione ideale, colleghi cordiali e professionali e sistemazioni pulite. Anche se potremmo non rientrare nella categoria delle boutique, siamo orgogliosi della nostra capacità di fornire un servizio e un'esperienza soddisfacenti ai visitatori provenienti da ogni angolo del mondo. Non vediamo l'ora di averti di nuovo in futuro.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the New York City area.
PRICE RANGE
$200 - $469 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
affinia shelburne hotel new york city, sol melia new york city, shelburne murray hill hotel, affinia shelburne new york city, shelbourne hotel new york, shelbourne hotel nyc, shelburne murray hill new york
FORMERLY KNOWN AS
Shelburne Hotel & Suites By Affinia
LOCATION
United StatesNew YorkNew York CityMurray Hill / Manhattan
NUMBER OF ROOMS
325
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

THE SHELBURNE SONESTA NEW YORK - Updated 2023 Prices & Hotel Reviews (New York City)

Frequently Asked Questions about The Shelburne Sonesta New York
What are some of the property amenities at The Shelburne Sonesta New York?
Some of the more popular amenities offered include a fitness center, a business center, and meeting rooms.
Which room amenities are available at The Shelburne Sonesta New York?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Shelburne Sonesta New York?
Guests can enjoy free instant coffee during their stay.
Is parking available at The Shelburne Sonesta New York?
Yes, paid private parking on-site and valet parking are available to guests.
Are there opportunities to exercise at The Shelburne Sonesta New York?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at The Shelburne Sonesta New York?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Shelburne Sonesta New York?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Shelburne Sonesta New York offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at The Shelburne Sonesta New York?
The staff speaks multiple languages, including English and Spanish.
Is The Shelburne Sonesta New York accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.