The Shelburne Sonesta New York
303 Lexington Ave 37th Street, New York City, NY 10016-3165
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About
#239 of 519 hotels in New York City
Location
4.6
Cleanliness
4.5
Service
4.3
Value
4.2
GreenLeaders Silver level
Warm. Inviting. Social. The Shelburne Sonesta New York is located in the heart of the Murray Hill neighborhood, at the center of an iconic city, illuminating what living the urban lifestyle is truly about. Stay steps from Grand Central Station, The Empire State Building and all of your most sought-after New York City destinations.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Snack bar
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Rooftop terrace
Paid private parking on-site
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Shared lounge / TV area
Shops
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Kitchenette
Flatscreen TV
Complimentary toiletries
Telephone
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Quiet
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
298Restaurantswithin 0.3 miles
50Attractionswithin 0.3 miles
Contact
303 Lexington Ave 37th Street, New York City, NY 10016-3165
Getting there
33rd StNew York City Subway5 min
Grand Central – 42nd StNew York City Subway6 min
Rental CarsSee rental cars from $39/day
5750Reviews222Q+A100Room tips
Reviews
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It was a nice stay, staff was friendly and accommodating. Many options for food in the neighborhood. Quick walk to Murray Hill Diner for breakfast 🥳.. as well as many other options to eat. Quick, easy walk to Grand Central Station! Only con: there’s a mildewed smell in the hallways , carpet is old and retains an odor.
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Date of stay: January 2023Trip type: Traveled solo
Room Tip: The rooftop and bar is not available in the winter months.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from InteractiveMarketing, General Manager at The Shelburne Sonesta New York
Responded 5 days ago
Thank you for the 4/5 review, brownjulip! It's excellent you enjoyed your time with us so much! We're delighted you appreciated our friendly staff and prime location within the city. We care deeply about the happiness and satisfaction of our guests so we'll address your concerns regarding our odor and condition of our carpeting with our team moving forward. We strive for excellence so we look forward to sharing an even better experience with you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just returned after a 4 night stay at the Shelburne, overall I’ve been very happy with the service provided, the room was of great size and very clean, it was also cleaned daily to a good standard, staff downstairs and on reception were great to. Only down side to the stay is that the room/suite had an attached kitchenette but there is no cutlery or Crockery to cook/eat with? The location is ideal with it only being around a 10 minute walk to Times Square, close enough to enjoy being central yet slightly out meaning the traffic noise is quieter. I’d recommend this hotel and stay again.
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Date of stay: January 2023Trip type: Traveled with family
Room Tip: Be aware that rooms with a kitchenette don’t have crockery/cuttlery.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from InteractiveMarketing, General Manager at The Shelburne Sonesta New York
Responded 5 days ago
Thank you for the wonderful review, Samcolombari1998! It's outstanding your time at The Shelburne Sonesta New York was so fantastic! We're thrilled you enjoyed our ideal location so much. We strive for excellence and your praise for our kind staff and clean, spacious accommodations lets us know we're doing our job! We understand your concerns regarding our amenities, and we will address this with our team in order to improve in the future. We can't wait to see you again soon so we can share another amazing experience with you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife was called to NY on business and stayed at the Shelburne. It happened to be during our wedding anniversary, and so we didn't get to celebrate together. I contacted the hotel desk to see about arranging surprise gifts for her in her room, and I was directed to the Concierge (Anya). She went above and beyond at helping me pick out some nice gifts online while on the phone with her, and everything was delivered as I hoped. Very helpful staff!!
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from InteractiveMarketing, General Manager at The Shelburne Sonesta New York
Responded 5 days ago
Thanks for the wonderful review, S1612QKdanaf! It's excellent your wife had such a fantastic experience at The Shelburne Sonesta New York! We care deeply about the happiness and satisfaction of our guests and your praise for our team lets us know we're doing our job. Anya is a valued member of our team so it's no surprise she took such great care of you and your wife. That's what we like to see! We look forward to sharing a splendid experience with you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We really like this place. It’s conveniently located for us after work with a lot of restaurants and coffee shops nearby. The staff is very friendly and helpful. A special shout out to Manny and the front desk. He is so nice and very accommodating. The rooms are clean and comfortable and some are very spacious. Beds are very comfy too. This is one of our favorite places to stay in the city after work.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from InteractiveMarketing, General Manager at The Shelburne Sonesta New York
Responded 5 days ago
Thanks for the fantastic review, Barbs605! We're delighted you had such an amazing experience at The Shelburne Sonesta New York! It's excellent our ideal location, kind staff, and clean, comfortable accommodations could exceed your expectations. That's what we like to see! We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After a hiatus of 4-years due to Covid and shutdowns, I start travelling again. My first trip has taken in the attractions in New York I missed 17-years earlier due to remnants of the Hurricane Katrina that fizzled out on the Eastern seaboard as rain. I stayed at this comfortable hotel for the duration in a quite district.
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Date of stay: September 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from InteractiveMarketing, General Manager at The Shelburne Sonesta New York
Responded 5 days ago
Thanks for the 4/5 rating, EarlRay60! We're thrilled you enjoyed your time at The Shelburne Sonesta New York so much! We look forward to sharing an even better experience with you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked for 5 nights in Dec 22 (2 adults & 2 teenagers) through Virgin. The hotel was definitely not as advertised. No restaurant or bar so no facility to grab a drink, snack or breakfast, we were just handed a sheet with recommended places to eat (none of which were open on a Sunday night). 2nd floor room was very noisy on our first night, asked to be moved and staff were very helpful, we were moved to 12th floor which was actually a bigger room with better views, with 2 teenagers this was perfect. Clean, comfy beds, nice pillows, plenty of towels but not enough coffee, tea, milk, mugs or glasses for 4 people. The place was pleasant enough but it's in need of an update. On the plus side it's a great location, quiet (on the higher floors) and clean/comfy. We definitely didn't get what we paid for though. I wouldn't stay again or recommend it unless prices were reduced.…
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Date of stay: December 2022
Rooms
Service
Sleep Quality
Room Tip: Ask for a higher floor, 2nd floor was very noisy.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from InteractiveMarketing, General Manager at The Shelburne Sonesta New York
Responded 5 days ago
We appreciate the feedback, HelenG963. We're happy you had a pleasant stay with us despite our services and amenities not exceeding your expectations. We'll address your concerns with the appropriate members of our management team moving forward. We do hope to host you again soon for a more positive experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived around 8pm the pull out bed had no bedding called reception they brought two sheets no pillows or a duvet sofa bed was so uncomfortable the springs dug into my back Sheets on double bed smelt of greasy hair and were creased wonder if they had been changed at all Overall room was OK THE WORST THING WAS…. We were bitten by bed bugs over our arms neck and shoulders
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Had a wonderful long weekend stay at the Shelburne Sonesta in early December 2022. Family reunion with 4 rooms booked. The 1 bedroom apartments and suites are quite spacious. Views of the Empire State building were as promised and fantastic at night. It is on a busy street but there are rooms that are quieter (without views) that can be requested. The bathroom in one of the 1 bedroom apartments was quite small as the only negative. Location was excellent, in safe residential neighborhood with many dining choices one block east on 3rd Avenue, including Sarges Deli (which is a must visit). The check in front desk person (forgot his name) was warm, funny and very helpful and the housekeeping staff was attentive and available. NY is a walking city and we did to Empire State Building, Grand Cental, Rockefeller Center, Times Square and the Theatre District. Overall an excellent experience at this hotel that I woould highly recommend. …
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
My friends and I came for a weekend trip to NYC. The hotel is very nice and clean the only issue is the customer service and valet services. I highly recommend you avoid valet service. They lost my car for 45 minutes to an hour. It’s also ridiculously expensive considering it’s 65 dollars per 24 hours. They also did nothing for my car, it doesn’t make sense how you lose someone’s car. Won’t be coming back here awful customer service here.
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Date of stay: December 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
This is usually our favorite place to stay in NYC. Great location. Rooms always clean and comfortable. Front desk staff always friendly & helpful. This trip, however, we were disappointed in the rest of their services. We had two burned out light bulbs when we checked into the room. No biggie. Called front desk and asked for new bulbs. 3 hours later, still no bulbs. Room was pretty dark. We were allotted 3 free items from the “pantry” each day, but it was scarcely stocked the entire week. We stayed 4 nights and weren’t acknowledged by a doorman until we were hopping into the cab AFTER check- out. He never offered to hail the cab, ignored us until the cab arrived, then just tried to put my suitcase in the car (attempted to take it out of my hand as I was putting it into the trunk myself). If you want a tip, don’t wait until I’m leaving then pretend you’re helping. As I said, this is usually our go-to place for NYC. We’ll still be back, but we’re hoping the service is also back to what is used to be.…
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Date of stay: December 2022Trip type: Traveled as a couple
Room Tip: Check the hotel’s website for special rates
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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PRICE RANGE
$193 - $334 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
affinia shelburne hotel new york city, sol melia new york city, shelburne murray hill hotel, affinia shelburne new york city, shelbourne hotel new york, shelbourne hotel nyc, shelburne murray hill new york
FORMERLY KNOWN AS
Shelburne Hotel & Suites By Affinia
LOCATION
United StatesNew YorkNew York CityMurray Hill / Manhattan
NUMBER OF ROOMS
325
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Frequently Asked Questions about The Shelburne Sonesta New York
Which popular attractions are close to The Shelburne Sonesta New York?
Nearby attractions include Grand Central Terminal (0.3 miles), The Escape Game NYC (0.3 miles), and The Morgan Library & Museum (0.2 miles).
What are some of the property amenities at The Shelburne Sonesta New York?
Some of the more popular amenities offered include a fitness center, a business center, and meeting rooms.
Which room amenities are available at The Shelburne Sonesta New York?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Shelburne Sonesta New York?
Guests can enjoy a snack bar during their stay.
Is parking available at The Shelburne Sonesta New York?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Shelburne Sonesta New York?
Conveniently located restaurants include Royal 35 Steakhouse, The Capital Grille, and Momosan Ramen & Sake.
Are there opportunities to exercise at The Shelburne Sonesta New York?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at The Shelburne Sonesta New York?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Shelburne Sonesta New York?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Shelburne Sonesta New York offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at The Shelburne Sonesta New York?
The staff speaks multiple languages, including English and Spanish.