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Sanctuary Hotel New York

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Sanctuary Hotel New York
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3,864 Reviews from our TripAdvisor Community

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Showing 3,274: English reviews
London, United Kingdom
Reviewed October 14, 2014

I was impressed with every aspect of the Sanctuary from the moment we arrived & the doorman took our luggage. Nothing is too much trouble for the staff. It is spotlessly clean at all times & the decor & dim lighting give an aura of relaxation & calm.

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Helpful?
1Thank Helen M
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for your feedback and we hope to have you back in the near future. Best Regards, Jeremy Poon General Manager

Portland, Maine
Reviewed October 14, 2014

From the moment the doors open, it's like a sanctuary amidst the insanity of Times Square. As a business travel, rather than a tourist, being next to Times Square was not exactly a perk for me. However, if you approach the hotel from the East Side, you seriously wouldn't even notice. There's a subway stop right outside the hotel, which...

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Helpful?
Thank Molly R
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

We are happy to know that we could live up to your expectations. Knowing that we could provide you with the stay that you deserve, brings smiles to all our faces. We look forward to your next visit with us. Best Regards, Jeremy Poon General Manager

Los Angeles
Reviewed October 14, 2014

For me, the thing that rivals just the overall comfort of the room and the hotel itself is the staff and the Sanctuary Hotel staff is one of the friendliest and helpful that I've ever stayed. Always smiling, always offering help if you look a little lost and able to answer any question, this will go in my very short...

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Helpful?
Thank HaltermanJim
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

We are delighted to know that you enjoyed your time with us. The staff love to go above and beyond for all our guests and I'm glad that we could do that for you. Best Regards, Jeremy Poon General Manager

Baltimore, Maryland
Reviewed October 13, 2014

Stayed here while on a visit to NYC. The hotel is a short walk from Times Square, which is ideal for anyone wanting to see a show or check out some of the main NYC attractions. The staff was incredibly nice. The rooms are beautiful - the beds were comfortable and the shower was incredible. I would stay here again...

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Helpful?
Thank Jen M
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for taking the time to share your experience. We were sad to see you leave as well and hope to see you in the near future. Best Regards, Jeremy Poon General Manager

Reviewed October 13, 2014

We stayed here in September as teh first two days of our honeymoon. Because we were on our honeymoon, we were upgraded to a king size room. All be it on the small size( average for NYC), this room was stunning, from the lighting , to the bed, to the shower and to the cute bathroom. On arrival there was...

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Helpful?
Thank Padraic V
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Jimmy, Andrew, Lauren and the rest of the staff will be delighted to read about your perfect honeymoon at the Sanctuary Hotel. We are glad that we could be a part of this special moment.hope to see you back with us in the near future. Best Regards, Jeremy Poon General Manager

Sydney, Australia
Reviewed October 12, 2014

Stayed here with my two teenage children and husband in a deluxe double room. Lovely hotel, and a great location very close to Times Square. Room was small but very clean. Staff very friendly. Roof Top restaurant had a great atmosphere. I'd definitely stay here again!! Highly recommend!

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Thank Fran M
Annapolis, Maryland
Reviewed October 11, 2014

Nice Art Deco shoebox hotel in midtown close to Times Square and theater district. From the minute of arrival and hot and-towels, you are treated far better than the average boutique hotel visitor in NYC (i was born/raised there!). Pricy but not too, and the renovated rooms are comfortable, although small, platform bed taking up most of the room. Excellent...

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Helpful?
Thank Ed M
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

We appreciate the feedback and hope to have you back. Best Regards, Jeremy Poon General Manager

Rockville, Maryland
Reviewed October 10, 2014

I really wonder who give this hotel so many star ratings? Probably, it's a psychological thing - we tend to defend our own choices even if we know that they are plain wrong. Plus there is a strong hype surrounding this place...>2000 5-star reviews... I don't know. But I can safely say that this is the worst hotel we ever...

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6Thank Alexei_NIH
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

I'm sorry if your experience with us was not what it should have been. I'm very disappointed that we did not live up to your expectations and apologize for any inconveniences. However, I feel that many would disagree with you and say that we are NOT the worst hotel in NYC. I also find it hard to believe that 2000+...

Plymouth, United Kingdom
Reviewed October 10, 2014

A fantastic hotel which is in a great position just off Times Square. The Road it is situated in is relatively quiet considering the proximity to the Hustle of Manhattan. The staff where very attentive at all times and always helpful and cheerful. They even found a suitable container for me to use to soak my feet in cold Water...

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Helpful?
Thank wightbunny
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

We are delighted to hear that your stay with us was so enjoyable. Thank you for choosing the Sanctuary Hotel as the place to celebrate your special birthday. Best Regards, Jeremy Poon General Manager

Preston, United Kingdom
Reviewed October 9, 2014

Situated just off time square this hotel offers luxury in a peaceful environment The staff went out of there way to help make our stay memorable. The bedroom was quite small , no door on the bathroom , but the bed was comfortable . Great hotel in a perfect position An oasis ! .

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Thank Jane L
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

We are delighted to know that you found your Oasis at the Sanctuary Hotel. We would love to welcome you back to your new home away from home in the near future. Best Regards, Jeremy Poon General Manager

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Haven Rooftop NYC
Haven Rooftop NYC
Cuisines: American, Bar
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
Official Description (provided by the hotel)
The Sanctuary Hotel New York is located in the heart of midtown and steps away Times Square. This discrete boutique hotel offers highly personalized service with Sanctuary’s very own S.T.A.R.™ Program (Service Tailored to Any Request). Luxurious rooms are decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamour, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Each room includes iHome stereo systems that supports iPod, iPhone and iPad, HDTVs complete with premium movies, and Eco-friendly organic bath amenities. Sanctuary Hotel features a fireplace-adorned lobby with an energetic bar lounge offering signature cocktails. The hotel provides • Free Continental-style breakfast buffet• Free Wi-Fi• Free access to Equinox gym. S.T.A.R.™ Experience Managers are available to assist you with transportation services, restaurant reservations, theater and event tickets, to spa appointments or anything else that your heart may desire. ... more   less 

Additional Information about Sanctuary Hotel New York

Address: 132 West 47th Street, New York City, NY 10036-1502
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: $266 - $494 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 111
Reservation Options:
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Hotel Style:
#14 Family Hotel in New York City
#32 Romantic Hotel in New York City
#50 Luxury Hotel in New York City
#69 Business Hotel in New York City
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Questions & Answers

Here's what travelers have asked, with answers from Sanctuary Hotel New York staff and other travelers.
64 questions
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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“It is a quiet hotel already. Room towards street is no problem and nice, because of the natural light.”
 of 5 bubbles BettyOld, 2 days ago | Read review
“request a room with a view if you want one. They are very accomodating at the desk and will do what they can to give you what you want.”
 of 5 bubbles 308deannam, 1 week ago | Read review
“Ask the check-in person for the type of room that meet's your needs (quiet or street facing)”
 of 5 bubbles bobmO6220LC, 3 weeks ago | Read review
“Find a different hotel!”
 of 5 bubbles ixrtehaikr, 3 weeks ago | Read review
“Ask for a view - mine was a wall”
 of 5 bubbles K3227VOjeffs, Feb 14, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question