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Sanctuary Hotel New York

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132 West 47th Street, New York City, NY 10036-1502
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Traveler (1124)
360
Panoramas (10)
Room & Suite (480)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#176 of 531 hotels in New York City
Location
Cleanliness
Service
Value
Travelers' Choice
Winner of multiple hospitality awards including International Hotel of the Year at the European Hospitality Awards, the Sanctuary Hotel is a leading Manhattan lifestyle property that delivers a unique approach to service that is highly personalized with Sanctuary Hotel’s very own S.T.A.R.™ Program - Service Tailored to Any Request™. Sanctuary Hotel offers 115 luxurious guest rooms, richly decorated with a warm palette of deep orange, chocolate, and cognac. Each room boasts lush European linen, duvets and terry along with indulgent at-home amenities that provide more than a restful night’s sleep. Once unpacked, come join us in one of the hotels 4 dining establishments. Enjoy a FREE American Continental Breakfast Buffet each morning. Enjoy lunch or dinner in Tender Steak and Sushi Restaurant, Tender Sports Bar or Sushi Lab. Relax at night and enjoy dinner and/or a drink all while enjoying the sights and sounds of New York at our year-round 3 level roof top bar Haven. Included with your stay, receive access to NYSC Elite Health Club with access to the fitness center, indoor heated swimming pool, sauna and steam room. All guest rooms currently feature Bluetooth enabled iHome stereo systems, complimentary upgraded WIFI internet access and high definition flat screen televisions complete with on-demand premium movies, news and sports programming and premium mini-bar Additional in-room amenities include laptop compatible electronic programmable safes, hairdryers, irons and ironing boards. Free WIFI Internet access is available in all guest rooms in addition to all public spaces throughout the hotel.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Evening entertainment
Nightclub / DJ
Car hire
Business Center with Internet Access
Rooftop terrace
Parking
Wifi
Bar / lounge
Restaurant
Breakfast available
Complimentary tea
Complimentary welcome drink
Happy hour
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Rooftop bar
Taxi service
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Minibar
Cable / satellite TV
Safe
Telephone
Wardrobe / closet
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
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Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Trendy
Languages Spoken
English, French, Russian, Spanish and 3 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
525Restaurantswithin 0.3 miles
253Attractionswithin 0.3 miles
4661Reviews104Q+A100Room tips
Traveler rating
  • 2,929
  • 1,261
  • 327
  • 98
  • 46
Time of year
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Popular mentions
Cesar C wrote a review Jan 21
Conyers, Georgia7 contributions7 helpful votes
This was a very pleasant surprise. I booked this hotel last minute and was blown away. It was very clean and the staff was amazing. I needed to upgrade to a double and it was not a problem. The room wasn’t ready but we had to go see a show. The staff moved us. It was an amazing experience. This hotel is close to everything. Times Square is at the end of the block. Walk to all you broadway shows. This will b my go to NYC stay.
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Date of stay: January 2022Trip type: Traveled as a couple
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Response from James Valdez, Guest Services / Front Office at Sanctuary Hotel New York
Responded 3 days ago
Dear Cesar C, Sometimes those last minute options turn out for the best! Thank you so much for taking the time to let us know of your stay here and it goes without saying that I am happy to hear you enjoyed it! We strive to create unique, unforgettable experiences for our Guests and feedback such as yours allows us to grow and reflect on our service. I hope to see you again soon and as you know, please let me know if you require any assistance! James Valdez Guest Services Manager The Sanctuary Hotel
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Angela F wrote a review Jan 14
1 contribution
Myself and My husband stayed here from 28th December till 7 th January, I loved every minute , room was lovely bed was so comfy. Pete from reception was super all reception staff very friendly and helpful. Hotel is just off times square in a great location we couldn't of stayed in a better place. I would definitely recommend staying here and who knows we will be here again. Thank you for making us welcome xx
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Date of stay: December 2021Trip type: Traveled as a couple
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Response from James Valdez, Guest Services / Front Office at Sanctuary Hotel New York
Responded 3 days ago
Dear Angela F, Thank you truly for taking the time to speak of your time here at the Sanctuary and I am so glad that you enjoyed it! Of particular note, I will be certain Peter is made aware of your kind words, he is truly a wonderful part of our team! We strive to create unique, unforgettable experiences for our Guests and feedback such as yours allows us to grow and reflect on our service. I hope to see you again soon and as you know, please let me know if you require any assistance! James Valdez Guest Services Manager The Sanctuary Hotel
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Sheila wrote a review Dec 2021
1 contribution3 helpful votes
We stayed here for one night in a two double bedded room. Here's the brief from our experience, I hope it helps you x ROOM Small but fairly comfortable. The beds are soft though. We faced the street and by 6am it was incredibly noisy with construction and many sirens. The rain shower was amazing however the bathroom is teeny. As in teeny. BREAKFAST Due to covid, breakfast is a box bought up to your room. We were a family of four and one child has severe allergies so Keith said he would enquire if we could have toast for our child instead of the pastry with nuts. Well we waited over our allocated breakfast time and didn't receive anything. We called and ten minutes later there was a knock and we found a bag had been left for us with only two breakfast boxes. And both boxes had items our son is allergic too so he had nothing he could eat. We gave up and left. Breakfast was a flop. PARKING At checkout you can ask for a discount coupon for parking. This is for sp plus parking. Please make sure you park at the correct parking so it accepts your coupon. You can call the hotel ahead to get the address for the correct place. LOCATION The location is ideal for Times Square. It is approx a ten minute or less walk depending on how fast you traipse. STAFF The staff we spoke with on the telephone (Jimmy and Krystal or Kristen (can't recall)) were lovely. At arrival we talked to Keith who was nice. The bellman who sorted us a taxi as we called for one yet going downstairs, it was not ordered... He was a nice man. The housekeeping were really sweet and cheery. There were a few staff who said hi but really weren't doing much but chatting amongst themselves. Evidently there's some communication training required between hotel staff as our taxi wasn't ordered and also two breakfasts didn't turn up at all and allergies were ignored completely. DECOR Dark and Gothic with some lovely statues and lighting. OVERALL I would not choose this hotel again as I felt it didn't have the finesse and attention a hotel should give its guests. I also felt uncomfortable that they don't seem to take allergies seriously. I prefer an airy and light environment and would pay more to be in a hotel that is more accurate in tending to its guests.
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Date of stay: December 2021Trip type: Traveled with family
3 Helpful votes
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Response from James Valdez, Guest Services / Front Office at Sanctuary Hotel New York
Responded 3 days ago
Dear Sheila, Firstly, thank you kindly for taking the time to leave so lengthy and detailed a review of your time with us. Reviews like this truly allow us to see where exactly any shortcomings or improvements can be made though it is unfortunate your review was less than glowing. The health of our Guests, those with allergies and without, is absolutely paramount and it is shocking to me that so vital a detail was repeatedly missed. I will follow up with my Food and Beverage team to see exactly what happened with your particular requests and apologize that your family was effected by so crucial a detail. I am happy to hear you found myself and Krystal to be pleasant over the phone, but the pleasantries should have most definitely extended to when you were here! I will be certain to follow up with my staff in reference to the importance of recognizing Guest interaction opportunities. While it does little to help you now, feedback like yours has encouraged us to modify the way breakfast is served and operated. It is a shame however that your experience with breakfast was less than ideal. I understand that you have said you have no plans on staying with us again and given your frustrations I cannot say that I blame you. Having said that, I absolutely would like a chance to make up for your less than ideal stay and should you choose to entertain this idea in the future, please reach out to me directly at jimmy@sanctuaryhotelnyc.com and I will be certain to personally take care of you. James Valdez Guest Services Manager The Sanctuary Hotel
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PaigeLO wrote a review Dec 2021
Charleston, SC91 contributions64 helpful votes
I had a nice stay at Sanctuary Hotel New York. The location was perfect for Broadway shows, as well as visiting Rockefeller Center. It's surprisingly quiet considering how close to all the action it is - I had no issues getting a full night of sleep each night. My queen room was, to be expected in NYC, tiny - but well furnished and cozy. There is a safe in the room. The full length mirror was hidden on the sliding door to the toilet. I made a reservation at Haven Rooftop 2 months in advance of my stay and was cancelled the week before check-in due to a private party. This was pretty frustrating considering how difficult it is to get last minute dinner reservations in NYC during the holiday season. I did get to check out Sushi by Bou, which was terrific. They feature a 12 course omakase in an intimate 8 person maximum restaurant. Get a reservation today! If there is a bar in the lobby of the hotel, it was not open during my stay, but that would have been nice. Breakfast was delivered to your door each morning. Hotel staff was courteous and helpful. I would recommend Sanctuary Hotel NY and would stay again.
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Date of stay: December 2021
Value
Rooms
Service
Room Tip: More appropriate for adult guests - lodge the kiddos elsewhere!
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Response from James Valdez, Guest Services / Front Office at Sanctuary Hotel New York
Responded 3 days ago
Dear PaigeLO , Outside of the unfortunate misstep with your rooftop reservation, I am happy to hear you had a wonderful time with us. I apologize that you were put in a dining dilemma but happy you were able to enjoy Sushi by Bou! We strive to create unique, unforgettable experiences for our Guests and feedback such as yours allows us to grow and reflect on our service. I hope to see you again soon and as you know, please let me know if you require any assistance! James Valdez Guest Services Manager The Sanctuary Hotel
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arubaphil wrote a review Dec 2021
Kinnelon, New Jersey447 contributions156 helpful votes
On our annual holiday New York City trip my wife and I stayed at the Sanctuary Hotel for two nights. The Sanctuary is a boutique hotel with a rooftop bar and a sushi restaurant. It is conveniently located on West 47th street just steps from Times Square. We chose a king room that was very comfortable. The modern facilities include a large flat screen tv, wifi, a glass enclosed shower with a rain shower head and a hand held shower. A continental breakfast is also include. The hotel has an arrangement with a garage one block away for 50% off their regular rates. Staff was friendly and accommodating. The Sanctuary is a very good choice tor a NYC stay.
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Date of stay: December 2021
Cleanliness
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Response from James Valdez, Guest Services / Front Office at Sanctuary Hotel New York
Responded 3 days ago
Dear arubaphil, I appreciate greatly your review of your time here with us and happy also to hear that we were able to be your hotel of choice for your annual Holiday New York City trip! Is it too much to hope you might choose us again next year...I hope not! We strive to create unique, unforgettable experiences for our Guests and feedback such as yours allows us to grow and reflect on our service. I hope to see you again soon and as you know, please let me know if you require any assistance! James Valdez Guest Services Manager The Sanctuary Hotel
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PRICE RANGE
$170 - $486 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
115
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Frequently Asked Questions about Sanctuary Hotel New York
Which popular attractions are close to Sanctuary Hotel New York?
Nearby attractions include Top of the Rock (0.2 miles), Broadway (0.1 miles), and Bryant Park (0.2 miles).
What are some of the property amenities at Sanctuary Hotel New York?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Sanctuary Hotel New York?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sanctuary Hotel New York?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sanctuary Hotel New York?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Sanctuary Hotel New York?
Conveniently located restaurants include Los Tacos No. 1, Le Bernardin, and Ocean Prime.
Are any cleaning services offered at Sanctuary Hotel New York?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Sanctuary Hotel New York?
The staff speaks multiple languages, including English, Spanish, French, Italian, Russian, Hindi, and Urdu.
Are there any historical sites close to Sanctuary Hotel New York?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.6 miles), World Trade Center Memorial Foundation (3.6 miles), and Hamilton Park (2.0 miles).
Is Sanctuary Hotel New York accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.