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Sanctuary Hotel New York

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132 West 47th Street, New York City, NY 10036-1502
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Traveler (1114)
360
Panoramas (10)
Room & Suite (383)
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About

#156 of 517 hotels in New York City
Location
Cleanliness
Service
Value
Winner of multiple hospitality awards including International Hotel of the Year at the European Hospitality Awards, the Sanctuary Hotel is a leading Manhattan lifestyle property that delivers a unique approach to service that is highly personalized with Sanctuary Hotel’s very own S.T.A.R.™ Program - Service Tailored to Any Request™. Sanctuary Hotel offers 115 luxurious guest rooms, richly decorated with a warm palette of deep orange, chocolate, and cognac. Each room boasts lush European linen, duvets and terry along with indulgent at-home amenities that provide more than a restful night’s sleep. Once unpacked, come join us in one of the hotels 4 dining establishments. Enjoy a FREE American Continental Breakfast Buffet each morning. Enjoy lunch or dinner in Tender Steak and Sushi Restaurant, Tender Sports Bar or Sushi Lab. Relax at night and enjoy dinner and/or a drink all while enjoying the sights and sounds of New York at our year-round 3 level roof top bar Haven. Included with your stay, receive access to NYSC Elite Health Club with access to the fitness center, indoor heated swimming pool, sauna and steam room. All guest rooms currently feature Bluetooth enabled iHome stereo systems, complimentary upgraded WIFI internet access and high definition flat screen televisions complete with on-demand premium movies, news and sports programming and premium mini-bar Additional in-room amenities include laptop compatible electronic programmable safes, hairdryers, irons and ironing boards. Free WIFI Internet access is available in all guest rooms in addition to all public spaces throughout the hotel.
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Full view
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Evening entertainment
Nightclub / DJ
Car hire
Business Center with Internet Access
Parking
Wifi
Bar / lounge
Restaurant
Breakfast available
Complimentary tea
Complimentary welcome drink
Happy hour
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Rooftop bar
Taxi service
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Minibar
Cable / satellite TV
Safe
Telephone
Wardrobe / closet
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
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Room types
Non-smoking rooms
Suites
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Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Romantic
Languages Spoken
English, French, Russian, Spanish and 3 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
530Restaurantswithin 0.3 miles
253Attractionswithin 0.3 miles
4637Reviews102Q+A100Room tips
Traveler rating
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  • 45
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Popular mentions
Ashley B wrote a review Jun 13
1 contribution
Overall it was a good stay but it wasn’t quite what we were expecting. The parking was close (about a block and a half away) but there was no valet and we probably could have found cheaper parking on our own - though it would’ve been a little further. The directions they gave to the parking garage weren’t valid after 2 because of closed off streets. Our bags, which were dropped off with the doorman to be taken up to our room, were sitting in the lobby when we returned about 15-20 minutes later. They informed us on check-in that breakfast was bagged and delivered to the room due to Covid and we needed to relay our preferences the night before. We did and requested it brought up at 8:30am. At 8:50 the next morning we called the front desk (with our personal cells because the phone in the room just gave us the busy signal whenever we tried to use it) and they said they’d tell the staff and have it brought up (no apology for being late or for not having us listed). At 9:00 I had to walk into the hallway and ask the lady who was delivering food to other rooms if we could also get food - she had no listing of our preference but was helpful and got us breakfast within another 5 minutes (croissant, somewhat dry muffin, cup of OJ, cup of coffee, yoplait yogurt and maybe an apple? We got one the second day but not the first and we didn’t get spoons for the yogurt..). Breakfast was delivered 20 minutes after our requested time the following morning, but we didn’t have to remind anyone so that was a step up. The rooftop bar, The Haven, was also a bit of a disappointment. The interior was great and the ambiance was as well. But there was pretty much no view and we had to make reservations for the bar (almost didn’t get to go up) even though we were staying at the hotel (we were not told on check in that reservations were needed, only that it was available for us to go to). As far as the room goes, the bed was very comfortable and plush! We loved the comforter and pillows. The room was decorated nicely and had everything you would need (no microwave or fridge, but we didn’t need one). Definitely oriented towards couples though (whichever as great for my husband and I). There was, unfortunately, construction on the Hotel’s street so it was pretty noisy but that’s no fault of theirs. Also, the location is great if you’re looking to be right at Time’s Square! Keep in mind though, being that close to Time’s Square means there’s lots of noise (yelling, honking, etc) late into the night. Overall we had a good stay, but the customer service and small details were lacking. Probably won’t stay with them again.
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Date of stay: June 2021Trip type: Traveled as a couple
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Nicolas G wrote a review May 2021
Gustavia, St. Barthelemy22 contributions27 helpful votes
I stayed 8 days at the Sanctuary Hotel and everything was perfect. The welcome of the team was very professional and the room very clean and overall the Location of the Hotel at 200 Metres of Time Square is the Most. The Haven restaurant on the roof top is very nice and the Sushi Lab excellent. I will go back for sure...
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Date of stay: May 2021
Rooms
Service
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troy l wrote a review May 2021
Phoenix, Arizona57 contributions17 helpful votes
We were able to return here after the year away. The hotel has been modified a lot due to New York restrictions and rules. However the staff was brilliant. Went out of their way to make our return great. The Haven is open up too and was better than I remember it. New York is no where close to being back again and some places are a bit of a waste land. I felt the staff here went above and beyond. Cannot recommend high enough.
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Date of stay: May 2021Trip type: Traveled with family
1 Helpful vote
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Big Buck wrote a review Apr 2021
Union152 contributions110 helpful votes
We expected a "Sanctuary" and we were not let down- The Cozy Queen Room WAS cozy, clean, efficient, and well designed- Everything was in perfect working order. We enjoyed our two night stay with them- We visited both roof top restaurants and both were welcoming and bright and clean- breakfast was included with our "Package" and it was modified to be "Room service" and was delivered on time and of good quality (we were expecting a continental type service but it was more than that) . C 19 Protocols were in place- Everything that was "changed" due to the C19 situation was painless, seamless, and well done. The location is absolutely perfect to Times Square and Central Park. we met the Hotel Manager- James- and he was Friendly, professional, caring, and accommodating- We will definitely return.
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Date of stay: April 2021
3 Helpful votes
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mike34786 wrote a review Mar 2021
2 contributions2 helpful votes
The staff at check in was very good. Other times the front desk was manned by indifferent staff. Felt like I was interrupting their personal conversations and phone use. Was told breakfast was included. No breakfast was provided At check out they tried to add a "destination fee". It was never disclosed until check out. I never stay at a hotel with any such nonsense junk fees. I felt like this stay was a shake down. No breakfast, extra charges. Tiny room. A curtain separates the bathroom
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Date of stay: March 2021
Rooms
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PRICE RANGE
$170 - $486 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
115
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Frequently Asked Questions about Sanctuary Hotel New York
Which popular attractions are close to Sanctuary Hotel New York?
Nearby attractions include Top of the Rock (0.2 miles), Broadway (0.1 miles), and Bryant Park (0.2 miles).
What are some of the property amenities at Sanctuary Hotel New York?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Sanctuary Hotel New York?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sanctuary Hotel New York?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sanctuary Hotel New York?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Sanctuary Hotel New York?
Conveniently located restaurants include Le Bernardin, Los Tacos No. 1, and Ocean Prime.
Are there opportunities to exercise at Sanctuary Hotel New York?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Sanctuary Hotel New York?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Sanctuary Hotel New York?
The staff speaks multiple languages, including English, Spanish, French, Italian, Russian, Hindi, and Urdu.
Are there any historical sites close to Sanctuary Hotel New York?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.6 miles), World Trade Center Memorial Foundation (3.6 miles), and Hamilton Park (2.0 miles).
Is Sanctuary Hotel New York accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.