...Great location if you want to be in Times Square, noisey AC, no other facilities like room service or a bar to get bottled water...

Great location next to Times Square, but the rooms are small with only one electrical outlet that worked, and the bathroom had a metal sink with no countertop space...

...If you literally just need a place to sleep in NYC, this isn't bad for the cost - it's got a good location and it's not like it's dirty or gross or anything, and the staff was pleasant and I didn't have any real negative experiences... If you just need a place to crash for the night near Times Square on a budget and don't care about literally anything else, it's got a convenient location and it's not dirty, so it's at least worth considering...

Great location to a lot of typical tourist attractions (Times Square, Broadway, Central Park) and subway... The affordability of the rooms relative to its location was the key selling point...

...The location is pretty crammed in between buildings with lots of construction and garbage in the street...

Hotel is good but location is too hectic and the hotel can certainly be more friendly to the guests by making drinking water available in the rooms along with a kettle for coffee and tea!...

...Some of our positive experiences: First and foremost the location of the hotel is one block next to Times Square & right in the heart of theatre district...

...It was one of the least expensive options in the area and it was still pricey because of the location...

...The location of the hotel is very good, the Times Square subway station has many connections to the different areas of Manhattan...

Location of the hotel is amazing, beside Broadway, only minutes walk to any of the theatres in the district... This is the perfect location to be at with a very affordable NY price if you're planning to just be in the hotel room for short periods of time...

...With that said it is a great location , staff are incredible and the lobby can be a fun place to shoot some pool but you'll probably be enjoying the city!...

Great location and staff were quite nice, but the rooms are old, toilets hardly work and you might as well be on the street because you can hear everything...

The Paramount is located in Time Square, so if you are a theater person, its location is wonderful...

...It’s great location but it’s dirty, no security, rooms are extremely tiny, no coffee maker or anything complementary, the A/C broke 2 times and the rooms pillows are terrible pancake literally...

...The location is good but there are other hotels in the area with comparable or just a little more expensive pricing...

The Paramount is a great hotel for travelling on a budget but wanting to be in a central location... The location couldn’t be better for exploring Manhattan; a 1 minute walk to Times Square allows you to explore it before it’s busy and from there you can get anywhere you need to... Granted it’s a bit rough around the edges but for the age and price I’d challenge you to find a better hotel, with better facilities in a better location...

...The location is excellent and a vary stylish yet understated ambiance ... although I do miss the over-the-top Philip Stark design from the 80"s. One unexpected and not pleasant surprise was the "resort" fee... So as much as I like the hotel, I may choose another location in the future as I find rude to charge for a service that I would never use...

...Only thing redeeming about this place is its location and the bedding - mattress and pillows were very comfortable...

Location of the hotel is what makes it acceptable, but there is no storage for a family of 3 and we had to live out the cases for our 8 day visit...

When booking this location, it was listed as a four star facility however it is closer to three... Location was easy to walk to Restaurant Row and Time Square... Location is a little noisy but that's uncontrollable with Broadway District and TS right outside, so if you are a light sleeper bring earplugs...

...The bed was comfy and I liked the pillows... The lobby was very dark, and the music was too loud...

...The reception and lobby is so dark as if you are part of a spooky movie...

Downstairs reminds me of old Hollywood, however that bedroom carpet was unpleasant and terrible...

...The lobby has black walls and an air freshener that smells like someone used way to much perfume...

...Staying in those rooms is like having a sleepover in a budget time machine that transports you straight to a hostel in the '90s...

...Beautiful hotel, swanky atmosphere, cool NYC feel... The decor was lacking or worn, no longer has a cafe onsite, the overall feel was more basic than posh...

...Loud banging music all day long in the lobby and the upstairs spaces...

The atmosphere in the hotel is great but the rooms are really small and there were destroyed spots on the wall...

...The lobby is dark, like other reviewers say, and it's kinda weirdly decorated, but it's NYC, man, just go with it...

...The most chill, dimly lit, coolly tempered, unique lobby ever!...

...The hotel offers a modern and welcoming atmosphere, and its proximity to Times Square is simply spectacular...

...When you enter the hotel, you see a modern lobby but when you open you room door, you’ll be surprised how bad it is...

...The decoration of the hotel is very nice and modern, to put some improvement, the bathtub is quite worn and would improve the cleanliness of the room, under the bed we found a glass of ice cream from previous guests...

...While I enjoyed the atmosphere, a little more light would be appreciated—especially in the elevators where it was hard to see the buttons...

...The lobby fools you into thinking it may be a decent hotel, but the rooms look like a barely cleaned hostel...

...The hotel does a great job at sporting a 1920s style decor with mood lighting and styling throughout but also compliments this with modern additions with a room safe and a flat screen TV which gives the capability to stream your own content if desired...

...I was cold , the bar was too loud , no atmosphere ...

The location was great for our New Year's Eve stay however the bedrooms were lacking ambiance and amenities...

This hotel has removed all signs of welcoming their guests from the front door's tacky plastic plants to the dull and dark lobby... The rooms are all gray and white like a prison cell.... so tiny and so minimalist and they even lack a drinking cup...

...The atmosphere of The Paramount is nostalgic—I highly recommend it to anyone who loves architecture and design with lots of character...

...This is a deceptive practice designed to make hotel rooms appear cheaper than what they really are, leaving guests in a difficult situation once they book... And they're still going to charge you for the first night, anyway... If you book through a 3rd party, you won't be able to cancel the reservation at all... Our room looks like it got "the landlord special" and is falling apart; see images... This hotel really has the unmitigated gall to try and dupe guests and it's not even a nice facility...

...We had an executive king room which was a fine size. Everything is very dated and tired but I was kind of expecting this from previous reviews... Rooms are quite noisy with being on Times Square so ask for a higher room if you like your window open at night...

...One word answers were all we got before being given the keys to our Superior Double Room for 3 guests. When we entered our room we were surprised to see two slightly larger than usual single beds with one pillow on each, and exposed wires hanging out from the wall... Clearly not a superior room and only for a maximum of two people... We showed her the photos online and Sheena told us that we must take this up with booking.com as the beautiful large double bed pictures were not the responsibility of the hotel, and we had no choice but to stay in the tiny room with 2 single beds, all 3 of us as her computer told her it was 2 doubles... We asked her to come look at the room to see that it was not the same as the photos... After paying £1600 for 4 nights this was completely unacceptable ... Sheena finally found us another room (despite her telling us the hotel was full when booking .com said they had 11 rooms available) and we could take ourselves to look at it but she was done with us now... We opted to move to that room for the night as it was cleaner and had no exposed wires but wanted to be moved in the morning to the size room we had paid for... Eventually a manager called Omar assisted us as best he could but ultimately we paid £400 for 2 single beds on night one for 3 adults... The rooms are NOT the same as the photos advertised and Sheena should not be in the hospitality trade with an attitude like hers...

The rooms were extremely unclean, socks from previous resident left in the middle of the room, large chips/scuffs in the walls and wooden back panelling within the rooms... The sealant around the bath was brown and mouldy, the bath had paint stripped off it as if it has been in place for 10+ years The heaters within the room are extremely loud after coming on in the early hours of the morning they woke us up with how loud they were The hotel appeared out dated but this wouldn’t have been an issue if the rooms were clean and up to standard... This hotel put a horrible experience on the visit to New York and made us not want to return to the rooms at the end of the day...

With NYC being booked up in December, this was one of the only options under $1500... Between the mold in the bathroom, shower, and sink, the tiny peeling white painted room felt even more like a jail cell...

...Stayed in Super Double room, beds really comfy and bedding immaculately clean... On leaving left luggage in luggage room for $2 each case, the gentleman in the luggage room booked us a taxi to JFK and made sure when it arrived outside that we were escorted to the correct taxi...

...Rooms are so outdated and in need of major cleaning. Bathrooms small, tile cracks and stains, leaky sink... Our first room (had to be moved) had pull down Murphy beds, heater was broken ( had to use suitcase to block vent) and window shade held up by the broken chain...

The rooms were so small, felt like a jail cell, no where to place clothes we had to leave our stuff in our luggage in the floor. The bathroom is completely out dating and all of the walls in the entire unit were bubbled paint, and the bathroom was peeling... This place is not worth the price and I will not recommend this hotel to anyone!... Our room did not even have towels when we checked in I had to go locate the worker to get some...

Only towels in room upon arrival were hand towels... Hot water turned off at 10:30 every night - again, unacceptable to come in at night and have only cold water...

...Room on 6th floor where we found damp coming through the hall wall and paint falling off. Room was very dated and the carpets were stained... The heating system was so noisy we had to turn it off through the night which made the room freezing... We got there and 85 was demanded by the driver who told us that the hotel keeps the 15...

Hotel prices in December in NYC are bananas but even the "economy" rooms are not worth it. Due to some miscommunication, the Paramount Hotel was booked for me on a discount travel site and it was non-refundable... The room is as states 100 sq feet with a slightly larger than twin bed... The linen was poor quality and the carpet is absolutely old and ratty... I called the front desk but the hotel is completely sold out... They offered to send a housekeeper but it was already late and I knew I wouldn't be able to stay in the room... Just know what you are getting with a Solo Room...

...Everything in this hotel is cracked, broken and filthy. Every tried going up to your room by sticking your finger into a broken elevator button and hoping it works?... The carpets and bathrooms in the rooms look like hostels...

This hotel is just off of Times Square and has comfortable bedding... The rooms themselves are spartan-no cost incurred... Night one we slept with a crying baby in our room, nights 2 and 3 we shared our sleep with a coughing and vomiting man, and night 4 we had drilling/rotorouting at 8pm somewhere in the vicinity of the bathroom... Overall this was a profound disappointment, as the room was within $40 of rooms at hotels I know are quite nice...

The website on booking.com and the hotel itself showed the room completely different . The room was listed as a superior double room , in which we paid a lot money for this as we wanted to be in Times Square , one double bed was like a camp bed near the floor the other bed not so bad , both beds fitted into a wall so fold up beds ... The hoteliers said it an old hotel and couldn’t alter these item,...

...As expected room is small but good enough to get some rest. Construction was on going in the front corner near our room so it was a little bit noisy and they're doing constructions at night too...

...1st night we had to stop our plans bc as soon as we got into our room the AC, internet & safe were not working... No room move was offered, he never anticipated that this room should not have been giving to us in the first place... Now we could not ignore it and had to stop our plans again, try to move rooms as fast as possible... We go to the FD, system was down & waited 30 minutes, we changed rooms... Now, I worked at hotel industry all my life and we would never place an inconvenienced guest in a room where they could have another inconvenience bc this is the time to do recovery... We get change to another room, the room was small and the bathroom super uncomfortable, the water only got warm and it took forever to warm up, plus showering there was uncomfortable but we did not care about that... We put the do not disturb sign and go out, only to get back and see that HSK entered to our room and moved our personal belongings... THE ROOM was in terrible condition, the front door was hard to open, the bathroom door hard to close, shower very small, electrical outlets very bad, nothing fit and everything we connected was lose & sometimes got disconnected but what was really the worst was that when we departed we checked the room before going to ensure we did not forget anything... When we checked under the bed in case my ID falled, we saw that the room was never inspected or clean as it should be bc there were a pair of socks that were not ours... We only needed a room with a bed, good AC, Good water heat, and the room to be cleaned and working properly before we were checked in on them... We only stayed two nights but we regreted every minute of it but our prior hotel did not have availability for our last two nights...

Photos of the room look a lot better than the rooms in person... The heater in the room was also incredibly loud that I had to figure out how to turn it off to be able to sleep... Overall I feel like a payed way to much for the value of this room...

...The rooms are all gray and white like a prison cell.... so tiny and so minimalist and they even lack a drinking cup...

Location and lobby are fine and generally clean but the issue is when it comes to rooms and fees. $300 for a tiny room with single bed, no cups, no suitcase stand (just enough room on the floor to open it), shower curtain missing leading to flooded floor and a ridiculous resort fee of $35 plus tax (which apparently includes access to hot and cold water and other facilities that any hotel would offer as standard)... First and last stay here; it's not a service led establishment... Moved to a Hilton Garden Inn with a much larger room, bed, bathroom, much better rate and no "resort fee"...

Specifically room was in very poor condition !! We had paid for a premium double and were very disappointed with standard of room... We never complain about our holidays but we feel so strongly about this hotel and poor room standards we have to highlight these issues to other travellers...

It is at the heart of Times Square, small, but clean room... Reservation does not include breakfast of any kind and bathroom sink was leaking, also it took me 45 mins of standing in line to be able to check in into the hotel because there was only 1 person at the front desk...

...Hotel itself is beautiful and room quality for the price is not too bad... This is the perfect location to be at with a very affordable NY price if you're planning to just be in the hotel room for short periods of time...

...I have seen better rooms and bathroom in a $70 motel... I was charged $40 over at the property even tho had paid over 200 beforehand online not including the 100 refundable deposit...

...My first gripe is one that I bare some responsibility for: the "resort fee." I booked through a 3rd party that, to their credit, did specify in the fine print afterward that there was a resort fee to be paid upon check-in... This is a deceptive practice designed to make hotel rooms appear cheaper than what they really are, leaving guests in a difficult situation once they book... And they're still going to charge you for the first night, anyway... The resort fee covers, by the way, access to a rather mediocre hotel gym... You are paying $40 a day extra to use the gym... Our room looks like it got "the landlord special" and is falling apart; see images... This hotel really has the unmitigated gall to try and dupe guests and it's not even a nice facility... Absolutely cannot disrecommend this hotel enough...

...Don’t book you room thru hotels tonight as the hotel will charge you an extra facility fee per night on top of paying hotels tonight...

...The sealant around the bath was brown and mouldy, the bath had paint stripped off it as if it has been in place for 10+ years The heaters within the room are extremely loud after coming on in the early hours of the morning they woke us up with how loud they were The hotel appeared out dated but this wouldn’t have been an issue if the rooms were clean and up to standard. This hotel put a horrible experience on the visit to New York and made us not want to return to the rooms at the end of the day... Would not recommend to anyone thinking of staying here, don’t be fooled by how nice the reception looks...

...Clearly not a superior room and only for a maximum of two people... We showed her the photos online and Sheena told us that we must take this up with booking.com as the beautiful large double bed pictures were not the responsibility of the hotel, and we had no choice but to stay in the tiny room with 2 single beds, all 3 of us as her computer told her it was 2 doubles... After paying £1600 for 4 nights this was completely unacceptable ... We opted to move to that room for the night as it was cleaner and had no exposed wires but wanted to be moved in the morning to the size room we had paid for... Eventually a manager called Omar assisted us as best he could but ultimately we paid £400 for 2 single beds on night one for 3 adults...

...The bathroom is completely out dating and all of the walls in the entire unit were bubbled paint, and the bathroom was peeling. This place is not worth the price and I will not recommend this hotel to anyone!... There are no amenities, no room service, no place to buy drinks, no mini refrigerator... Not worth the money, I will return to the Hilton on my next stay for the same price...

...The room was listed as a superior double room , in which we paid a lot money for this as we wanted to be in Times Square , one double bed was like a camp bed near the floor the other bed not so bad , both beds fitted into a wall so fold up beds ... I definitely wouldnt recommend anyone to use this hotel , really disappointed we paid over $2000.00 for a 6 days stay here , how can I get my money back PLEASE or can anyone help...

This hotel charges premium hotel rates when it is clearly not... Early check in (USD 50) no matter they had empty rooms... If you receive packages at the hotel, they charge you USD 10 per package... This hotel has no interest in guests coming back...

Made reservation using Booking.com, which at the time was the cheapest for our timeframe. The information for the hotel clearly said, taxes and fees included... Once the reservation was made, there was a HUGE increase in cost... We tried work with Booking.com, they said that the increase was on the hotel's side who was refusing to budge, saying it was their taxes and fees, which on booking, we clearly paid... All in all, we actually ended up paying double for this room... We could have ended up at a really nice hotel instead of the matchbox rooms we did end up with at the Paramount... Recap: If you have a choice do not stay at this hotel... It's not worth the extra feet you may need to walk to stay somewhere that is actually nice, up to date and worth the money...

...Came to leave and was charged for leaving our bags 2 per bag which should have been included in the service charge... Asked if we wanted a taxi called and took 15 deposit for the taxi and told it would be a further 70 to give to the driver on arrival at the airport... We got there and 85 was demanded by the driver who told us that the hotel keeps the 15...

Hotel prices in December in NYC are bananas but even the "economy" rooms are not worth it... I called the front desk but the hotel is completely sold out...

With NYC being booked up in December, this was one of the only options under $1500... Really no security downstairs at any time yet front doors are unlocked 24/7...

...I’ve been to better motel rooms than this so I dropped my standards on the FLOOR... The technician came over and basically told me the hotel shut down the main heating line to cut costs... I don’t know how they managed to score a 4 star rating, feels like a scam to me...

...It was practically a white box with a bed and a tiny “desk” you could barely sit at (not that you’d want to hang out in this room for any length of time)... Bed was comfortable thankfully, so we slept fine... For upwards of $400 I would expect more creature comforts... Maybe a free coffee in the morning instead of an $8 espresso in the bar downstairs...

...No parking and no discounts with any of the really expensive local parking lots (we paid about $80 a day for parking (Honda Pilot is considered oversized) .. so beware)...

Location and lobby are fine and generally clean but the issue is when it comes to rooms and fees. $300 for a tiny room with single bed, no cups, no suitcase stand (just enough room on the floor to open it), shower curtain missing leading to flooded floor and a ridiculous resort fee of $35 plus tax (which apparently includes access to hot and cold water and other facilities that any hotel would offer as standard)... Staff were uninterested in feedback on this fee... They also charge to store luggage which the hotel says is a direct gratuity for bell staff... If it's a gratuity leave it to the customer otherwise it's a fee to subsidise hotel costs... First and last stay here; it's not a service led establishment... Moved to a Hilton Garden Inn with a much larger room, bed, bathroom, much better rate and no "resort fee"... The Garden Inn offered a midday checkout as standard...

Stayed in September, check in was chaotic, took ages, the hotel wanted payment in full even though we had already paid... You couldn't use the bar, the lobby was constantly packed full, the lifts were so busy you had to wait ages, I felt that we had paid for the hotel and they should have told us about the events as it made our stay less enjoyable... Its a good job you dont spend much time in your hotel as it wasn't a nice place to be... Im sure there are much nicer hotels in new york...

...They could have done everyone a favour and stayed closed... There is a daily resort / services fee which is really $20+ for the wifi... On departure I wanted to leave my bags but the hotel wanted to charge for storing my bags for a few hours... The rate per night is not representative of the quality of the hotel and the reception staff are offensive on check in...

...Bring your own shampoo, they provide tiny bottles of 2-in-1 shampoo/conditioner and only a bottle of body soap, which isn't exactly the ideal for washing hands in the bathroom...

...There were 4 people in our room and each day they would leave 1 or 2 towels for us to use and we would have to request more...

I use a walker, The shower in the accesability room was not accesible for me because I could not sit in it without a stool... The number of towels varied and we had to ask for more...

...No microwave/mini fridge/coffee pot in the room; also no community station offering coffee/ water/ or a microwave. Only one towel in the bathroom with no wash cloths... When I called and asked for more they brought me one washcloth... Also I placed a do not disturb sign on my door after being woken up the first morning by cleaning service, so instead of knocking the next morning she called and woke me up to ask if I needed my room cleaned...

...The bathrooms were in dire need of updating in the bathroom shower had nowhere to store your shampoo or soap...

...It’s the only hotel I’ve ever been to that did not provide wash cloths for their guests; when we requested them, we were told they only had hand towels!...

...Upon calling reception they advised where they were and also advised you only get a towel not a washcloth, but a hand towel...

...You’ll also find the hotel is very minimalistic - you get two towels, no hand towels or washcloths...

...Hotel doesn't have washcloths, give you one piece of soap that is like the size of sliver of soap you throw away after it has been used to the point where it is no longer functional...

...A room attendant was so insistent she literally tried to push her way in when I close the door, insisting that she had to clean the room. Had to yell at her to go away as I had just stepped out of the shower...

...Bring your own cups if you don’t want to slurp from the faucet or use your hand as a cup. The place was clean, so that was good, but expected...

...The place does not have wash cloths, front staff told us we could walk to Walgreens at midnight and buy some if wanted them...

...I had no wash clothes or hand towels and they told me the hotel does not carry wash clothes... I asked for hand towels and never received them...

...The sealant around the bath was brown and mouldy, the bath had paint stripped off it as if it has been in place for 10+ years The heaters within the room are extremely loud after coming on in the early hours of the morning they woke us up with how loud they were The hotel appeared out dated but this wouldn’t have been an issue if the rooms were clean and up to standard...

...Stayed in Super Double room, beds really comfy and bedding immaculately clean... On leaving left luggage in luggage room for $2 each case, the gentleman in the luggage room booked us a taxi to JFK and made sure when it arrived outside that we were escorted to the correct taxi...

Only towels in room upon arrival were hand towels. Took until next day to get some bath towels... Hot water turned off at 10:30 every night - again, unacceptable to come in at night and have only cold water...

...We opted to move to that room for the night as it was cleaner and had no exposed wires but wanted to be moved in the morning to the size room we had paid for...

...The rooms need to be updated and improved, the staff needs to be trained in customer service, the bathrooms are very dated and in need of repair, the AC is very noisy, the windows do not soundproof the outside and the cleanliness could be improved in several areas of the hotel...

...The front desk staff was very courteous , the sales direct was very helpful in suggesting a couple locations to check out, and the cleaning staff did a fantastic job...

...The Paramount has also subscribed the the 11am checkout in order to cut housekeeping costs...

...The room had a small window air conditioner held in by plexiglass, which, even on the 12th floor let in every noise from outside...

...The air-conditioners are so old, they make so much noise, and shuts down in the middle of the night causing a loud sound...

...The room was quite small, our air conditioner hardly kept the room cool since the windows leak a lot of heat and noise, and the amenities provided are not especially good...

...They are also dirty, the elevators don’t work and we had a window unit for AC which allowed all the noise of the construction to come in starting at 6:00...

...You don’t get a comfortable sleep when your room window faces the streets because there’s so much noise coming from there...

...The air conditioner made a rattling noise the entire time it was on, electrical plate in bathroom was not secure on the wall, some of the outlets did not work, the picture on the television was blurry, no top sheet on the bed are just a few of the issues we dealt with...

...We were asked to choose between a room with no view on the lower levels or a room exposed to noise form 6am because there was construction going on outside...

...Could also do something about the noise control on the streets from local bars that you can gear in your room...

...All night you could hear a loud noise which was some kind of mechanical device nearby...

...Construction noise was very loud first thing in the morning on weekdays...

There is a new building going up next door and the noise of jack hammers is loud and consistent...

...I was on the 15th floor and could hear heating/air conditioning units and a lot of street noise, but hey, it's just off of Times Square so you can't expect otherwise as far as street noise goes...

...We didn't spend much time in the room but we did notice that water was running very slow in shower and sink and there was ALOT of noise from a nearby factory from about 6:30am...

...I was awakened by constant annoying construction noise which began at about 7:15 am or so this morning, and it was relentless. Due to this noise I could not sleep in until my intended actual wake up time... I tried camouflaging the noise with the TV unsuccessfully, as the noise was too loud...

...Windows dont block noise from outside. Couldnt sleep from so much noise, elevator buttons had to be pressed multiple times every time and hard presses for it to work...

...The heating wouldn’t go off , the air conditioning we put on to make it cool made so much noise , neither of this could we turn down ...

...There is also currently construction noise from across the street and the heating system makes odd noises whenever it turns on...

...There's no parking, no valet, and no assistance with parking; the vintage shop advertised on the website never opened; there's no bar or cafe as advertised; the carpet in the rooms is threadbare; it's impossible to talk to a human being if you need to adjust your reservation; and most of all, the noise at this site is unrelenting. At 7 a.m. the giant construction site across the street started going full blast; there was supplemental noise even closer, so I looked out the tiny window and saw a guy with a welding torch on the roof outside...

...Unfortunately, around the hotel there is a lot of construction noise that can go on until 11 pm and will make it difficult to rest...

...Construction noise next door started at 7 am on Friday and Saturday, it should have been mentioned somewhere on the website or when booking...

...The sink had a leaky faucet as well as the hot and cold handles were leaky...

...Heat didn't work at first and then when maintenance fixed it, the heater was so loud, it kept waking me up during the night...

...One word answers were all we got before being given the keys to our Superior Double Room for 3 guests... We returned to reception and asked to speak with Manager and that’s where we met Sheena... Sheena finally found us another room (despite her telling us the hotel was full when booking .com said they had 11 rooms available) and we could take ourselves to look at it but she was done with us now... Sheena told us to return between 7&8 to speak with AJ as he was the only one who could do that... Eventually a manager called Omar assisted us as best he could but ultimately we paid £400 for 2 single beds on night one for 3 adults...

This hotel is just off of Times Square and has comfortable bedding... Their customer service email bounces back as does their messaging set up on their website, so we were unable to respond to emails from the hotel before or during our stay... The elevators only hold 4 people at a time, so this made getting in and out especially difficult...

...Stayed 5 nights and i must say both my daughter and myself was surprised, hotel reception really helpful and no long queues. Stayed in Super Double room, beds really comfy and bedding immaculately clean... Had an issue with the heating system reported to reception and sorted within an hour... On leaving left luggage in luggage room for $2 each case, the gentleman in the luggage room booked us a taxi to JFK and made sure when it arrived outside that we were escorted to the correct taxi...

...We always had clean towels and had miniature shampoo and soaps in the bathroom... The bedding was clean and the beds comfortable... Our air con/ radiator started to leak, I saw reception and it was sorted before we returned later that night... We used the bag storage which is $2 per bag and they arranged for a taxi to collect us to take us to the airport... All in all we enjoyed our stay for what we used the hotel for... I was worried before we arrived but was pleasantly surprised...

...The hotel lobby and the hotel employees overall were fantastic and very friendly and the lobby was very clean and beautiful. However, once you get into the elevators and head toward your room you get a completely different experience... The elevators only worked half the time and often times you would get stuck going up and down to different floors because the buttons wouldn’t work correctly... The lobby was beautiful, the service was great!...

Only towels in room upon arrival were hand towels. Took until next day to get some bath towels... Hot water turned off at 10:30 every night - again, unacceptable to come in at night and have only cold water...

Made reservation using Booking.com, which at the time was the cheapest for our timeframe... We tried work with Booking.com, they said that the increase was on the hotel's side who was refusing to budge, saying it was their taxes and fees, which on booking, we clearly paid... The check in time was a good 45 minutes as well, due to the fact that only one person was working the front desk at peak times for check in... Close to Times Square and the transit of your choice...

...We had fresh towels each day and top ups of our complimentary toiletries. When it was noticed we were using our travel pillows under our hotel pillows we came back to additional pillows on the bed... The climate control was great, I travelled in Winter but the room was plenty warm and comfortable... I didn’t interact much with staff but the ones I did speak with were incredibly pleasant and polite... The hotel is also served by 4 elevators that are incredibly fast... I was on the 15th floor but never felt that I was waiting long for an elevator to arrive or to travel to and from my floor...

...Early check in (USD 50) no matter they had empty rooms. If you receive packages at the hotel, they charge you USD 10 per package...

...Cold tap wasn't working and when it did it wouldn't turn off... Came to leave and was charged for leaving our bags 2 per bag which should have been included in the service charge... Asked if we wanted a taxi called and took 15 deposit for the taxi and told it would be a further 70 to give to the driver on arrival at the airport... We got there and 85 was demanded by the driver who told us that the hotel keeps the 15...

Location was excellent but facilities very basic, not even water or tea/coffee facilities... Also, check in took almost an hour…the queues were very long and staff didn’t seem to know what to do and/or were very slow...

...It took at least 5 mins of running the water on full heat for it to warm up... Maybe a free coffee in the morning instead of an $8 espresso in the bar downstairs...

...No soap or shampoo on arrival, no flannels provided, not enough staff on the front desk (sometimes one, sometimes two desks open for a hotel with 12+ floors)... No towels to wipe hands in the reception restrooms (three days running)... Plus items .. friendly staff, relatively clean, safe, warm, older hotel so brick walls meaning no noise from neighbor...

...1st night we had to stop our plans bc as soon as we got into our room the AC, internet & safe were not working... an Eng guy came fix the AC & advise it was the breaker, he told us he could not fix the safe & had no other safe to replace... We go to the FD, system was down & waited 30 minutes, we changed rooms...

...They also charge to store luggage which the hotel says is a direct gratuity for bell staff... Moved to a Hilton Garden Inn with a much larger room, bed, bathroom, much better rate and no "resort fee"... The Garden Inn offered a midday checkout as standard...

...The front desk was not answering their phones and for safety's sake I marched down 17 flights... The hotel finally found the PA system and announced that this was a false alarm and to go about our "business"... I felt they could have done a better job of telling guests what was going on and a better job of fixing the problem... The morning checkout,I was told that they hope i enjoyed my stay...

...I was advised on check in that they re-opened around 2 weeks earlier... There is a daily resort / services fee which is really $20+ for the wifi... The shower was so slow it was effectively useless... When the toiletries were replaced after trying to shower on morning 1, they were replaced with half full little containers... On departure I wanted to leave my bags but the hotel wanted to charge for storing my bags for a few hours...

Stayed in September, check in was chaotic, took ages, the hotel wanted payment in full even though we had already paid... You couldn't use the bar, the lobby was constantly packed full, the lifts were so busy you had to wait ages, I felt that we had paid for the hotel and they should have told us about the events as it made our stay less enjoyable... We had to ring for towels twice as we didn't have any in our room... On check out we wanted to ask about a taxi to airport, but the staff member at the concierge desk was sat on her phone...

The staff at reception was super nice... The room looked clean for the most part... I could hear their TV, I could hear them move, cough, and laugh... If you want water or ice you’ll have to go to the 4th floor... The water cups are tiny meaning multiple trips to the 4th floor during the night if you become thirsty like me...

...The beds are incredibly comfortable, but unfortunately the construction noise ruins that heaven-like mattress and pillows. You’ll also find the hotel is very minimalistic - you get two towels, no hand towels or washcloths... Hot water doesn’t get very hot, and if it’s the morning, you’ll be lucky to get any ounce of the hot water at all...

...The windows are cheap and allow all the sounds of NYC right into your room all night... There aren’t ice buckets, they have oddly shaped reusable bags that they advised us to use...

Went here for a nice one night stay since I'm from NYC and wanted a quick getaway... The sink had a leaky faucet as well as the hot and cold handles were leaky...

...Don’t book you room thru hotels tonight as the hotel will charge you an extra facility fee per night on top of paying hotels tonight...

...Though the bed was fairly comfortable, the heat didn’t work because they have it set to go off after about 20 minutes (the maintenance guy straight up told me this) and even after he fixed it, it didn’t work properly... I asked for extra blankets and never received them... I had no wash clothes or hand towels and they told me the hotel does not carry wash clothes... I asked for hand towels and never received them...

...No hot water in the shower on multiple days... The sealant around the bath was brown and mouldy, the bath had paint stripped off it as if it has been in place for 10+ years The heaters within the room are extremely loud after coming on in the early hours of the morning they woke us up with how loud they were The hotel appeared out dated but this wouldn’t have been an issue if the rooms were clean and up to standard...

The Paramount is a great hotel for travelling on a budget but wanting to be in a central location... We had fresh towels each day and top ups of our complimentary toiletries... The hotel does a great job at sporting a 1920s style decor with mood lighting and styling throughout but also compliments this with modern additions with a room safe and a flat screen TV which gives the capability to stream your own content if desired... The climate control was great, I travelled in Winter but the room was plenty warm and comfortable... The location couldn’t be better for exploring Manhattan; a 1 minute walk to Times Square allows you to explore it before it’s busy and from there you can get anywhere you need to... The hotel is also served by 4 elevators that are incredibly fast... I was on the 15th floor but never felt that I was waiting long for an elevator to arrive or to travel to and from my floor...

...Stayed 5 nights and i must say both my daughter and myself was surprised, hotel reception really helpful and no long queues. Stayed in Super Double room, beds really comfy and bedding immaculately clean... On leaving left luggage in luggage room for $2 each case, the gentleman in the luggage room booked us a taxi to JFK and made sure when it arrived outside that we were escorted to the correct taxi... This hotel is in the middle of a busy area, so easy to get to everywhere you need...

...Yes the bathrooms are small but ok for what you need them for. We always had clean towels and had miniature shampoo and soaps in the bathroom... The bedroom was small but quite adequate for what you need it for... The bedding was clean and the beds comfortable... We used the bag storage which is $2 per bag and they arranged for a taxi to collect us to take us to the airport... All in all we enjoyed our stay for what we used the hotel for... I was worried before we arrived but was pleasantly surprised...

This hotel is just off of Times Square and has comfortable bedding... The flat screen tv has network tv and has a set up where you can stream your own apps on it... No reading chair, lamp, coffee maker, dresser, suitcase holder, or any other amenity now commonly found in even in budget motels... I have no idea what the extra “resort fee” covers other than the pool table in the lobby... I would have loved for them to have spent it on a lightbulb for the elevator...

...The room was listed as a superior double room , in which we paid a lot money for this as we wanted to be in Times Square , one double bed was like a camp bed near the floor the other bed not so bad , both beds fitted into a wall so fold up beds ... The hoteliers said it an old hotel and couldn’t alter these item,...

No wonder this aging property has such competitive room rates. There's no parking, no valet, and no assistance with parking; the vintage shop advertised on the website never opened; there's no bar or cafe as advertised; the carpet in the rooms is threadbare; it's impossible to talk to a human being if you need to adjust your reservation; and most of all, the noise at this site is unrelenting...

...No soap or shampoo on arrival, no flannels provided, not enough staff on the front desk (sometimes one, sometimes two desks open for a hotel with 12+ floors)... No towels to wipe hands in the reception restrooms (three days running)... Hard to see the buttons in the elevators though!!... Plus items .. friendly staff, relatively clean, safe, warm, older hotel so brick walls meaning no noise from neighbor...

...A cute lobby, a good gym, and a comfortable mattress are the only good things about the hotel. Unfortunately, the truth about the facilities is hidden behind photos of 3D blueprints and cute photos of the lobby... The rooms need to be updated and improved, the staff needs to be trained in customer service, the bathrooms are very dated and in need of repair, the AC is very noisy, the windows do not soundproof the outside and the cleanliness could be improved in several areas of the hotel...

The sink in the bathroom was bent and loose... The rooms where clean but lacked simple amenities such as ice bucket and cups, wash cloths and more than 2 pillows per bed... The staff needs to let visitors know to use the key on the elevator, and house keeping should knick before entering but other than that they were good...

...The front desk staff was very courteous , the sales direct was very helpful in suggesting a couple locations to check out, and the cleaning staff did a fantastic job...

...$300 for a tiny room with single bed, no cups, no suitcase stand (just enough room on the floor to open it), shower curtain missing leading to flooded floor and a ridiculous resort fee of $35 plus tax (which apparently includes access to hot and cold water and other facilities that any hotel would offer as standard)... Moved to a Hilton Garden Inn with a much larger room, bed, bathroom, much better rate and no "resort fee"... The Garden Inn offered a midday checkout as standard...

...There is a daily resort / services fee which is really $20+ for the wifi. The other items are irelevent as all other hotels include these... The shower was so slow it was effectively useless... When the toiletries were replaced after trying to shower on morning 1, they were replaced with half full little containers... On departure I wanted to leave my bags but the hotel wanted to charge for storing my bags for a few hours...

...You couldn't use the bar, the lobby was constantly packed full, the lifts were so busy you had to wait ages, I felt that we had paid for the hotel and they should have told us about the events as it made our stay less enjoyable... We had to ring for towels twice as we didn't have any in our room...