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1535 Broadway At 45th Street, New York City, NY 10036
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (4086)
Room & Suite (1497)
Dining (171)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from New York Marriott Marquis
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#269 of 508 hotels in New York City
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Experience New York Marriott Marquis, a perfect Broadway hotel in New York City. We offer exceptional spaces for business & leisure travel in our world-class NYC hotel located in the heart of Times Square, steps from Broadway theaters. Our hotel offers newly renovated hotel rooms, event venues and restaurants.
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Full view
Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Taxi service
Business Center with Internet Access
Conference facilities
Paid public parking nearby
Paid wifi
Restaurant
Breakfast available
Vending machine
Rooftop bar
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shared lounge / TV area
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Safe
VIP room facilities
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Great View
Languages Spoken
English, French, Spanish
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
554Restaurantswithin 0.3 miles
249Attractionswithin 0.3 miles
13,118Reviews304Q+A100Room tips
Traveler rating
  • 5,939
  • 4,564
  • 1,568
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  • 462
Time of year
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Popular mentions
Chase W wrote a review Sep 18
2 contributions
It’s now going on 55 minutes. My fiancé has called downstairs twice to get soap. All 3 dispensers are out. I understand there’s a pandemic and they are short on staff, well from what the lady downstairs said they have one housekeeper for a 40+ story hotel SMH... just one. I don’t understand how they can leave a guest waiting for toiletries. My room is freezing cause we like it that way and I don’t want to step out and back in and risk being sick... yes I guess I am being petty, but why would this be my fault. The staff is rude, besides the lady who checked us in (she was nice), and the manager is worse. I’ve stayed at plenty of Marriotts, and I actually am a builder who has built the Marriott brand. This Marriott does not hold up brand standards. The gym is open from 5:30 to 11:30, and in my opinion those are just weird hours. It’s like they are trying to force you in and out. There is no breakfast so you have to order or leave, which leaves you no time really hit the gym unless you disturb your sleep. It was really noisy last night in the hotel for a 10-20% occupancy so I’m “guessing” they are loading the floors. As I write this I am still waiting for toiletries. Why can’t the manager just bring them herself? This is not leadership. She should be fired for running the Marriott brand in this way. Looks like I should have used our timeshare instead. Now my question is, why were the containers not filled in the first place when the room was initially cleaned. We will be leaving and I will just eat the cost and book elsewhere. I’m not going to let Marriott or their rude manager ruin my stay in New York. I put the day of stay and the room number so they know. We will call Priceline to see if they can help us with a reimbursement for our own toiletries which my fiancé has just left to buy or a refund for the room. We are leaving!
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from Tony H, Guest Services / Front Office at New York Marriott Marquis
Responded 5 days ago
Hi, I apologize for the experience you had during your stay at our hotel. We fell short of your expectations, and quite frankly - our own judging by the feedback you provided. I will take your feedback and share with our team as a retraining opportunity.
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Sab K wrote a review Aug 2020
1 contribution
I stayed at Marriott Marquis for almost a month. One day, ALL my belongings in the room including my cardigan, handbag, scarf, makeup.. EVERYTHING were gone. I checked with their front desk manager, he said the housekeeper thought i already checked out (actually the room was fully paid till the week after) and took all my stuff to the lost & found. But then no one had a record for that and no one could ever find a single item from the lost & found. I reported to Marriott and to the police but the hotel replied it's not their responsibility & didn't bother to investigate or seriously handle the case. Ridiculous! The front desk manager confirmed that the housekeeper took all my belongings to the Lost & Found when I first discovered my belongings were gone. But the hotel very soon tried to deny their responsibility and walk away. They don't care the safety of your life and properties for staying at their hotel!!!!!!!! WATCH OUT!
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Date of stay: March 2020
Value
Service
Sleep Quality
Trip type: Traveled on business
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Response from , Owner at New York Marriott Marquis
Responded 5 weeks ago
Greetings, Thank you for providing feedback regarding your recent stay with us at the New York Marriott Marquis. Your trust in our brand is most important to us and everything we do is aimed at providing you with a positive guest experience. On behalf of our entire team, please accept our deepest apologies for the poor experiences you encountered. Please rest assured, I will be sharing your feedback with our team to investigate further and ensure this is an isolated incident. We hope to have an opportunity to regain your trust during your next visit to New York City.
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Steven wrote a review Aug 2020
Andernos-les-Bains, France827 contributions48 helpful votes
Excellent location, directly on Times Square. Spacious room, very comfortable and perfectly clean. Beautiful view of the Hudson through the window. Due to covid health measures, no breakfast or fitness room.
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Date of stay: July 2020Trip type: Traveled on business
1 Helpful vote
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Carl r wrote a review Aug 2020
Bermuda4 contributions2 helpful votes
I decided to travel to NYC, knowing there where some covid restrictions, so decided to book the Marriott and take advantage of lower prices. One of my first question when booking was the gym open? The reservation agent advised yes, but with restrictions, cool at least something to do. News flash it's closed. He also advised me I could get get little bites but no restuarant open, news flash no food. When I went to check in for my flight and wanted to print my boarding pass, news flash i was ntold that computer hasn't worked in some time. The maids where not the happiest, all the sanitizer stands inside, empty. I would've been better staying at a normally less expensive hotel. Had to go out for every meal , so I think I might be a non returner. Maybe your booking agents need more training. Room 3640, hey at least the a.c. worked. Checked in aug5 to the 10th.
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Date of stay: August 2020
Cleanliness
Service
Room Tip: Take food and weights
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1 Helpful vote
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Response from Gabriela Roque, Guest Services / Front Office at New York Marriott Marquis
Responded Aug 12, 2020
Greetings! Thank you for providing feedback regarding your recent stay with us at the New York Marriott Marquis. Your trust in our brand is most important to us and everything we do is aimed at providing you with a positive guest experience. On behalf of our entire team, please accept our deepest apologies for the poor experiences you encountered. I am extremely disappointed that we fell short of expectations during your visit. Please rest assured, I will be sharing your feedback with our team to ensure that this was an isolated incident. We hope to have an opportunity to regain your trust during your next visit to New York City. Sincerely,
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Propevanfirstl wrote a review Aug 2020
Chicago, Illinois40 contributions9 helpful votes
I had to travel via the highway (12-hour road trip) to New York with my husband, security team and a hired van driver (who was bizarre, but that is another story) to assist with a move to my New Jersey residence all during COVID-19, traveler advisory and required travel/health forms. We arrived at approximately 3am and Molinda (Night Auditor - Front Desk) was there to greet us and assist with my completely screwed up set of reservations. I had booked 4 rooms via a third party, but had accidentally cancelled one of the rooms. Molinda was so patient. She called the Manager (Vanessa) as I called the third party; they calmly and professionally resolved all of my issues. I am so super grateful. After the most strange 12-hour road trip with the driver; it was such a relief to be greeted and have everything managed with the greatest of ease. Vanessa assured me that she would follow up with me the next day in regards to the cancellation fee and honoring the previously booked 3rd party rates. Well, in these challenging times, I prepared for the worst, but received the BEST. Vanessa indeed followed up and EVERYTHING WAS MANAGED WITH THE UTMOST PROFESSIONALISM. Pros: Floor to ceiling windows, steps away from Times Square, Free Wifi, Refrigerator, spacious bathroom with built-in shower, SUPER clean, great view, housekeepers will ask if they can come in (due to COVID-19). Lots of social distancing signs throughout the property. We will definitely be back!!
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Date of stay: August 2020
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PRICE RANGE
$260 - $505 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new york marriott marquis hotel new york city, marriott new york city, marriott marquis new york, marriott hotel new york, new york city marriott, marriott times square, marriott marquis times square, marriot marquis
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Times Square / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
1957
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Frequently Asked Questions about New York Marriott Marquis
Which popular attractions are close to New York Marriott Marquis?
Nearby attractions include Broadway (0.04 miles), Bryant Park (0.3 miles), and Times Square (0.03 miles).
What are some of the property amenities at New York Marriott Marquis?
Some of the more popular amenities offered include a rooftop bar, an on-site restaurant, and a lounge.
What food & drink options are available at New York Marriott Marquis?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at New York Marriott Marquis?
Yes, a parking garage, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to New York Marriott Marquis?
Conveniently located restaurants include Frisson Espresso, Los Tacos No. 1, and Le Bernardin.
Are there opportunities to exercise at New York Marriott Marquis?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at New York Marriott Marquis?
Yes, dry cleaning and laundry service are offered to guests.
Does New York Marriott Marquis offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at New York Marriott Marquis?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to New York Marriott Marquis?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.6 miles), World Trade Center Memorial Foundation (3.6 miles), and Hamilton Park (1.9 miles).
Is New York Marriott Marquis accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.