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New York Marriott Marquis

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Guests1 room, 2 adults, 0 children
Traveler (3827)
Room & Suite (974)
Dining (160)

About

#251 of 498 hotels in New York City
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Experience New York Marriott Marquis, a perfect Broadway hotel in New York City. We offer exceptional spaces for business & leisure travel in our world-class NYC hotel located in the heart of Times Square, steps from Broadway theaters. Our hotel offers newly renovated hotel rooms, event venues and restaurants.
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Property amenities
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Internet
Paid Wifi
Public Wifi
Wheelchair access
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Room features
Air conditioning
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Centrally Located
Hotel links
Visit hotel website
Offers & Announcements:Unlock Member Rates!
Hotel deals

Location

Full view
100Great for walkers
Grade: 100 out of 100
543Restaurantswithin 0.3 miles
261Attractionswithin 0.3 miles
12,669Reviews
276Q+A
100Room tips
Traveler rating
  • 5,750
  • 4,449
  • 1,502
  • 553
  • 417
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Popular mentions
The customer service has gone way down since my husband had a previous visit in 2017. Marriott used to be our first choice for hotels, but we are rethinking that as well. Even booking as a lifetime Titanium member(guess it used to be Platinum???), they aren't really interested
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Response from TeamMarriott, Guest Relations Manager at New York Marriott Marquis
Responded today
Dear Teacher2nd, First and foremost, we appreciate your loyalty to our brands and for your review. We strive to always live up to Marriott standards, and we are sorry your experience here was disappointing due to our overall service and lack of appreciation of our Marriott Bonvoy rewards guests. We will share your feedback with our staff to ensure our loyal travelers are receiving the experience they expect and deserve. It was a pleasure having you as our guest, and we hope to welcome you back soon. Gabby Roque Guest Relations Manager
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The hotel location was wonderful in the heart of Times Square and next to all the Broadway shows. But in general it falls short on customer service. First of all, it only offers room service at certain times during the day, so for being in a city that never sleeps, the
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Response from TeamMarriott, Guest Relations Manager at New York Marriott Marquis
Responded today
Dear joannetsarouha, Thanks for choosing us for your visit to New York and for your review. We are always pleased to see compliments about our great location, close to everything you need while visiting our city. However, we do apologize that you encountered issues at the View, and with our room service hours. We understand that some of our guests prefer room service during our slower times, and we will use your feedback to determine the best way to improve our guest experience. Thank you again for your review. We hope you will join us so we can provide you with the hospitality you should always expect from us. Gabby Roque Guest Relations Manager
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We stayed for 2 nights. Location is great, room was really nice (we were on 44th floor, in a renovated room) and staff was polite and friendly. Fortunately we were in NYC for fun and not work or something that required us to be on time somewhere because the elevators are SLOW. I
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Response from TeamMarriott, Guest Relations Manager at New York Marriott Marquis
Responded yesterday
Dear keishoos, Thank you for choosing us for your vacation to New York, and for taking the time to write a review. It is always a delight to read our guests' generous remarks about our amazing location, just steps away from everything Times Square has to offer, and thoughtful, friendly team. However, we apologize that you experienced crowding and delays in waiting for the elevators, and for any inconvenience this caused. During our busiest times, the elevators get a lot of use and can cause delays. We are having our engineering team examine them to determine how best to ensure optimal wait times. We appreciate your comments and apologize again for the less than favorable experience you walked away with. Gabby Roque Guest Relations Manager
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I stayed at the Marriott Marquis for a business meeting. The hotel is in Times Square, and it is very large and crowded. When I arrived at my room at about 9:00 pm, there were two large garbage bags of trash sitting outside the door. I reported this to the front desk the next
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Response from TeamMarriott, Guest Relations Manager at New York Marriott Marquis
Responded 2 days ago
Dear 853kathrynm, Thank you for your review. We understand the importance of clean, comfortable accommodations while traveling, and we are truly sorry for our missteps while cleaning your room. Our team works hard to ensure each room is properly prepared for our guests each day, but certain inspection procedures must have been missed this time. We have addressed this with our team so we can reduce the likelihood of future mistakes. Your feedback about our cuisine options is invaluable and gives us the opportunity to address areas where we can focus our improvement efforts. Our food and beverage team is continually reviewing menu options and quality to make the best impression on our guests. We will be sure to share your feedback for consideration on future changes. It was a pleasure to have you as our guest and we hope to see you again soon. Gabby Roque Guest Relations Manager
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Even though I only stayed here for one night before a cruise departed, I enjoyed this hotel a lot. You can't beat the location; it is in the middle of Times Square and is right on Broadway. The hotel itself is huge, there were at least 30 floors. The room was big and had
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Response from TeamMarriott, Guest Relations Manager at New York Marriott Marquis
Responded yesterday
Dear Mikaela O, Thank you for choosing to stay at New York Marriott Marquis for your overnight stay. Featuring some of New York City's largest hotel rooms with plush bedding and upscale amenities, we are always excited to read how much our guests enjoyed their accommodations. We appreciate your recommendation and look forward to welcoming you and your family on your next stay. Gabby Roque Guest Relations Manager
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PRICE RANGE
$314 - $712 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new york marriott marquis hotel new york citymarriott new york citymarriott marquis new yorkmarriott hotel new yorknew york city marriottmarriott times squaremarriott marquis times squaremarriot marquis
LOCATION
United StatesNew YorkNew York CityManhattanTimes Square / Theater DistrictTheater DistrictTimes SquareMidtown WestMidtown
NUMBER OF ROOMS
1957
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