New York Marriott East Side
525 Lexington Avenue at 49th Street, New York City, NY 10017
Full view
View all photos (702)702
Room & Suite (329)
Dining (23)
View prices for your travel dates
Contact accommodation for availability.
There are similar hotels available.
View allAbout
#382 of 745 hotels in New York City
Location
4.5
Cleanliness
4.2
Service
4.0
Value
3.6
GreenLeaders Bronze level
Ideally located in NYC's Midtown East, New York Marriott East Side features spacious guestrooms and suites, a state-of-the-art health club, a stylish concierge lounge and flexible event space. Experience our 4-star hotel in New York City and its perfect setting near Grand Central Terminal and Rockefeller Center.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Taxi service
Business Center with Internet Access
Conference facilities
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Fireplace
Housekeeping
Safe
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, French, Spanish
Location
525 Lexington Avenue at 49th Street, New York City, NY 10017
New York Marriott East Side
Getting there
Great for walkers
Grade: 100 out of 100
100
LaGuardia Airport
5.4 mi•
See all flights
Teterboro Airport
8 mi•
See all flights
51st St
3 min•New York City Subway
Rental Cars
421 Restaurants
within 0.3 miles
2598Reviews58Q+A100Room tips
Reviews
Traveler rating
- 675
- 1,063
- 537
- 204
- 119
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Sort by:
Most Recent
I stayed here for 2 nights for a conference. It appears that the lobby was undergoing major construction and the front desk was a fold out table. My room was on the 19th floor. I upgraded to a room with a view. The view ended up being a tiny window (but I guess its better than no view). The elevator was really old and scared me a little. It was tiny and slow to open. On a good note- I loved the smell of the toiletries. Please don't change those! The bartender was very friendly and made a good drink. The location was fantastic. I would stay here again. Hopefully by next time construction will be done and hopefully some updating as well.
Read more
Date of stay: January 2020Trip type: Traveled on business
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I've been surprised to read the recent less than complimentary reviews of this hotel and can only say it must have gone downhill since my visit as I recall it as quite grand with a very nice room. Overall the room was clean and comfortable. My main issue was that the duvets do not have covers, just a sheet which is folded over them which I feel is not hygienic. If I had been with my partner he would have been tangled up in the sheet in no time and sleeping under the actual duvet which I don't feel is acceptable. I also had problems with wifi. I happened to be at the hotel on the night of 9/11 and I was on the 25th floor. I was on my own and somewhat scared to hear a terrible rumbling noise vibrating in my room. I was just preparing to flee the room when I worked out that my room was situated behind three elevators and what I could hear was the elevators going up and down. This noise continued at all hours although I got used to it. For good measure I also had the ice machine outside my room! Luckily I am able to sleep through most things. The view from the room was impressive, one plus of being on a higher floor. The first morning I had breakfast at the hotel which was really nice but incredibly expensive, so after that I went to a nearby cafe. Although the hotel did have some down points I did feel overall that I was happy and it is certainly really well situated for getting out and about in the city. It's quite possible to walk to many places of interest, including Times Square.…
Read more
Date of stay: September 2019
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Visited NYC for one night. The location is the only real asset. Rooms are very small, the thermostat could not be controlled. This property was somewhat rundown (although not horrific) and average service. It would be a fine budget hotel at under $100 a night, but not a Marriott, in the largest US city at $300+ a night.
Read more
Date of stay: March 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from DedicatedManagement, Assistant Front Office Manager at New York Marriott East Side
Responded Mar 9, 2020
Dear chachacha201802863, Thank you for sharing your thoughts about your recent stay with us. We’re glad to hear you enjoyed our convenient location in New York City. My team and I likewise appreciate your feedback about your room and service, which we’ll take to heart as we are in the process of renovation. We wish you nothing but the best in your future travels. Sincerely, Allan Hartwig Assistant Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I checked in at 2am and got to room. I noticed a partially unmade bed where fitted sheet barely covered any part of the mattress. Then worst was the dirty sheet. I’m exhausted and going to sleep on a towel but will not stay here again.
Read more
Date of stay: March 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from DedicatedManagement, Front Office Manager at New York Marriott East Side
Responded Mar 7, 2020
Dear Brandle, We appreciate that you have taken the time to express your honest thoughts and feedback. We apologize that your stay did not live up to the Marriott housekeeping standards. I have shared this feedback with our team and thank you for it, as we’re always looking for ways to improve. We wish you all the best in your future travels. Sincerely, Allan Hartwig Assistant Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’m sorry - but any hotel that doesn’t have room service shouldn’t qualify to call itself anything above a Courtyard. The description on Marriott’s site is deceptive, I believe intentionally, to hide that fact. If you would like a soda - and can cram yourself into a crowded closet they call a gift shop, have fun opening the cooler without knocking other “trinkets” they have for sale on the floor. Unlike most Marriotts, they don’t have many Pepsi products - no Mountain Dew. The M club is a bunch of rude employees walking around not being helpful. If you want a soda you’re out of luck - they don’t stock them. I won’t be back. I also wonder if Marriott knows how unappealing this property really is - because it shouldn’t carry the Franchise name.
Read more
Date of stay: March 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from DedicatedManagement, Assistant Front Office Manager at New York Marriott East Side
Responded Mar 6, 2020
Dear Frustrated1974, Thank you for taking the time to share your honest thoughts about your recent stay with us. We are sorry to hear you didn’t feel your stay lived up to the Marriott standard in either service or amenities. I have shared this feedback with our team and thank you for it, as we’re always looking for ways to improve. We wish you all the best in your future travels. Sincerely, Allan Hartwig Assistant Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are titanium Elite members of Marriott and I would like to start my review with that sentence just to iteirate the such is the big number of nights we book with mariott and hence we now qualify as titanium Elite members. So that should explain our loyalty towards Marriott world wide. Now, let's come over to the breakfast at lounge. The breakfast is complimentarynly for elite members. This particular day, at the lounge where breakfast was served which was told upto 11am and I walk in at 10am to find the breads all empty. I go upto "Mr.Jesus" the incharge that day at the lounge and ask for bread and I get a very impolite rude reply. Mr.Jesus thinks he's smart but amateur at his smirk that he is, he came across as rude, sarcastic, shrewd which certainly is not appreciated way to conduct yourself with any guests and specifically with elite members Mr.Jesus. Looks like your crew and management need to send you to India to get you some skills on hospitality, you need to get your hand badly at that. Wish you good luck on that... However with reputation of the hotel entrusted on employee like you, guess your management needs the good luck more than you do!…
Read more
Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from DedicatedManagement, Assistant Front Office Manager at New York Marriott East Side
Responded Mar 6, 2020
Dear Archanasarrgur, Thank you for sharing your review. We’re very grateful for your loyalty to Marriott and find it troubling to know you felt your stay with us didn’t live up to those standards, particularly with our breakfast service. I have shared your feedback with my team and thank you again for taking the time to share it in detail. We wish you the best in all your future travels. Sincerely, Allan Hartwig Assistant Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The service was very disappointing. Starting at check in the front desk couldn’t seem to locate the reservation. Rooms seemed partially prepared. Soap was missing in one of adjoining rooms. We had to call for toiletries on the second day. Training seems to be lacking. Maybe the hotel is always busy so it doesn’t matter how customers are served.
Read more
Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from DedicatedManagement, Assistant Front Office Manager at New York Marriott East Side
Responded Mar 4, 2020
Dear Golftraveler123, Thank you for taking the time to share your thoughts with us. We’re very sorry to hear you found your stay disappointing from your check-in to the readiness of your room to the amenities available. My team and I are always looking to provide our guests with an excellent stay, and we are grateful for your feedback about the ways you feel we could improve. We wish you all the best in your future travels. Sincerely, Allan Hartwig Assistant Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here for one night. The whole place is in desperate need of some TLC, particularly the lobby, which is pretty grim. Room 1917 was clean, and there were power sockets by the bed. Free internet was only available to those with a Marriott Bonvoy membership (although you could sign up for that and then get free Wi-fi). I do find this a pain , though - I expect to have free Wi-fi anywhere I stay without having to jump through hoops. The best part of the room was the TV, which was huge - and of good quality with a decent viewing angle. Although it advertised having Netflix, you needed a Netflix account to access the service. The worst part was the ancient air conditioning, which sounded like opening an ancient wardrobe full of metal coat hangers each time it shuddered into action. The bed, for me, was a little too soft. …
Read more
Date of stay: February 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from DedicatedManagement, Front Office Manager at New York Marriott East Side
Responded Feb 29, 2020
Dear Mark, Thank you for taking the time to provide your detailed feedback. Although we are happy to know you found amenities like our TVs of high quality, it is troubling to know you felt we didn’t live up to the Marriott standard. As we undergo renovations, we appreciate your specific feedback in areas you feel should be improved. We wish you nothing but the best in all your future travels. Sincerely, Allan Hartwig Assistant Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very disappointed in this Marriott, usually pretty good but this one is old fashioned, very tired fixtures and fittings, very poor bathrooms, terrible breakfast and bar area. Reception is small, staff not friendly at all. Would not recommend ......
Read more
Date of stay: February 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from DedicatedManagement, Assistant Front Office Manager at New York Marriott East Side
Responded Feb 28, 2020
Dear RSMITH361, Thank you for sharing your review with us. We’re troubled to know you felt we didn’t live up to the Marriott standard but, as we undergo renovations, also appreciate your specific feedback in areas you feel should be improved. We wish you nothing but the best in all your future travels. Sincerely, Allan Hartwig Assistant Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When traveling to NYC as a family, the biggest issue is trying to find a room big enough to fit 4 people. Our was a big enough that we weren't crawling over top of each other. The Wi-Fi was up and down the whole week we were there which was frustrating. The lobby wasn't much but otherwise it was a decent hotel.
Read more
Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Not the right property for you?
There are more places to choose from in the New York City area.
ALSO KNOWN AS
new york marriott east side hotel new york city, marriott new york city, new york city marriott, marriott east side
LOCATION
United StatesNew YorkNew York CityTurtle Bay / Midtown East / Manhattan
NUMBER OF ROOMS
646
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingNEW YORK MARRIOTT EAST SIDE - Prices & Hotel Reviews (New York City)
Frequently Asked Questions about New York Marriott East Side
Which popular attractions are close to New York Marriott East Side?
Nearby attractions include St. Patrick's Cathedral (0.3 miles), Grand Central Terminal (0.3 miles), and Steve Cohen - Chamber Magic (0.2 miles).
What are some of the property amenities at New York Marriott East Side?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at New York Marriott East Side?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at New York Marriott East Side?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at New York Marriott East Side?
Yes, valet parking is available to guests.
What are some restaurants close to New York Marriott East Side?
Conveniently located restaurants include Spice Symphony, Obao Noodles & Bbq, and Hatsuhana Sushi Restaurant.
Are there opportunities to exercise at New York Marriott East Side?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at New York Marriott East Side?
Yes, dry cleaning and laundry service are offered to guests.
Does New York Marriott East Side offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at New York Marriott East Side?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to New York Marriott East Side?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.7 miles), World Trade Center Memorial Foundation (3.7 miles), and Hamilton Park (2.5 miles).