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Doubletree Hotel Metropolitan - New York City

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Doubletree Hotel Metropolitan - New York City
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3,752 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Metropolitan - New York City
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Showing 3,126: English reviews
Cincinnati
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed January 19, 2014

I woke up with bites on my leg. Security moved my room, took pictures. The next day they reported that they had an exterminator check the room. Nothing was found. That still does not explain the bites on my leg. The manager could have followed up with an apology. The only person I heard from was the head of security... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank 45202
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear 45202, Please accept our sincere apologies for the unpleasant experience that you had at our hotel. Our guests’ health and safety is extremely important to us and we focus a great deal of our time and attention on them. We work closely with a professional pest control company to address and correct any pest situation that might occur. We... More 

Boston, Massachusetts
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed January 19, 2014

My boyfriend and I stayed here this past July. We had been wanting to spend a long weekend in New York for quite some time but most hotels in New York are unreasonably overpriced. When we saw a deal on Groupon for just a little over $200 per night (including taxes), we decided to give it a chance. A decent... More 

Helpful?
Thank julierae9
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Julierae9, Thank you for taking the time to share your feedback with us. We appreciate the feedback and are happy to know that you had a great stay with us and loved the accommodations provided. We hope you will afford us another opportunity to cater to your lodging needs. Nadria Buchanan- Guest Experience Manager More 

North Carolina
Level Contributor
230 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 stars Reviewed January 19, 2014 via mobile

Stayed here for business location. I felt the room was underwhelming with no in room amenities ( no robes, coffee, mini bar etc). Somewhat dated decor. Good checkin and friendly doorman. Didn't use the bar or restaurant but they looked nice.

Helpful?
1 Thank Carync6
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Carync6, Thank you for taking the time to share your experience with us. We will keep your comments in mind as we aim, to improve the services and amenities that we provide for our future guests. Thank you for staying with us. Nadria Buchanan- Guest Experience Manager More 

Perth, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 18, 2014

We have stayed here 29 Dec to 7th Jan. Average hotel room, nothing fancy but very good staff. Always been very helpful with everything, that average poor condition hotel room turned out like warm homely feeling.. I am very pleased from service. I like to thanks to all staff and especially girl at the reception her name was Sylvia. Perfectly... More 

Helpful?
Thank feray o
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Feray O, Thank you for taking the time to share your opinion us regarding your most recent stay. I will be very happy to share your kind comments with Sylvia as I am very sure that she will be very appreciative. It is always a pleasure to know that our guests feel at home with us. I hope that... More 

mexico city, Mexico
1 review
4 of 5 stars Reviewed January 18, 2014

Close to the subway, key attractions and Broadway, clean and reasonable price. Lobby always full of guest looking for free Internet. Service good and average food but really expensive. Good value for your money.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Sergio D
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Sergio D, Thank you for staying with us and for sharing your feedback with us. We are glad to hear that you loved our location and we hope that we will see you again for future visits. Nadria Buchanan- Guest Experience Manager More 

Edinburgh, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 18, 2014

We stayed on New Year's day and the lobby was constantly quite busy which maybe explains why the customer service wasn't great (people were friendly, just not very organised). The location was great, the price was not too bad and the room was very nice indeed, it had absolutely everthing we needed. There's plenty of places nearby for breakfast. However... More 

Helpful?
Thank Aileen L
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Aileen L, Thank you for staying with us and for sharing your feedback with us. I apologize for a few service mishaps that you encountered during your stay with us. We will use your comments to improve upon the service that we provide for our future guests and to retrain our staff. I am very sorry that you did... More 

New Hartford, United States
1 review
5 of 5 stars Reviewed January 17, 2014

I have stayed here numerous times, always pleased with service, located near many landmarks, subway entrance right there, Cafe Metro next door for morning COFFEE, midway for going uptown or downtown. Just GREAT!!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank F. Jean H
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear F. Jean H, Thank you for staying with us and for sharing your feedback with us. We appreciate the amazing feedback and look forward to seeing you for many more visits. Nadria Buchanan- Guest Experience Manager More 

North Conway, New Hampshire
Level Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
1 of 5 stars Reviewed January 16, 2014

My husband and I stayed here Jan 12-13 and really had a bad experience. They put us on a floor "under renovation", the toilet didn't flush properly, minimal hot water (call it lukewarm at best), the room was dingy, the bed uncomfortable and no air conditioning. When we called down to the front desk to ask about A/C they told... More 

Helpful?
2 Thank CaliforniaGirl500
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear CaliforniaGirl500, Thank you for taking the time to provide this feedback on your most recent stay. Please accept our sincere apologies for any discomfort or frustration our current construction caused you. We strive to inform every guest of our improvements and regret this was not outlined when you booked your stay. We hope you will return to see all... More 

Sao Paulo, SP
1 review
5 of 5 stars Reviewed January 16, 2014

Perfect localization, close to a subway station, amazing hotel, very comfortable and clean room and nice staff (doorman, receptionist and housekeeper!)... We've stayed for more then two weeks and we would definitely come back. For sure we recommend this hotel for everybody!!

Helpful?
Thank CamilaMaia
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear CamilaMaia, Thank you for taking the time to provide this feedback on your most recent stay. We aim to provide our guest with a comfortable accommodations and quality services and are happy that you had such a wonderful stay with us. I will share you amazing feedback with the rest of my team. Thank you for staying with us.... More 

Newton, United States
1 review
3 of 5 stars Reviewed January 16, 2014

Checking in I felt rushed even though there was no line. When we first got to our room the walls of the hallway were being painted. The workers were very nice and and apologetic. They were a little loud but within a few hours they were gone and did not come back for the rest of our stay. The room... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Benjamin E
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Benjamin E, Thank you for taking the time to provide this feedback on your most recent stay. I apologize for the discomfort you experienced as a result of the poor conditions of the bathroom. We aim to provide our guest with clean and comfortable sleeping accommodations and clearly we failed to do so during your stay. I will share... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Location: United States > New York > New York City > Midtown , Manhattan
Price Range: $161 - $475 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#193 Luxury Hotel in New York City
#227 Family Hotel in New York City
#236 Romantic Hotel in New York City
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