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Doubletree Hotel Metropolitan - New York City

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569 Lexington Avenue, at East 51st Street, New York City, NY 10022
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3,650 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Metropolitan - New York City
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Showing 3,049: English reviews
Buffalo, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 8, 2014

While the hotel and staff were very nice, the air freshener scent was overpowering throughout the hotel to the point where I could taste it and could not wait to go outside into the fresh NYC air. If they would remove, or materially tone down, the air freshener, I would be happy to return.

Review collected in partnership with DoubleTree by Hilton

Helpful?
3 Thank Ann C
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Ann C, Thank you for sharing your thoughts regarding the scent of the air freshener with us. I do apologize that you found the scent overwhelming. I will share this with my housekeeping team for their consideration. Thank you for staying and we hope to see you again for future visits. Nadria Buchanan- Guest Experience Manager More 

Ballito, South Africa
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 8, 2014

We were looking for something centrally located and a block or less from the subway as we had to push our airport luggage around twice. This hotel did meet those expectations and was easy to get to from JFK and Penn Station. We were also close enough to Town square, Broadway and Central park to walk, which was a lovely... More 

Helpful?
1 Thank 247Annie
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

247Annie, Thank you for the wonderful review. We are very happy to know that you loved the location of our property and the accommodation extended by the staff. We hope to see you again when you are in the city. Nadria Buchanan- Guest Experience Manager More 

new york city, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 8, 2014

Apart from the normal rip off of having to pay for wifi, at this hotel they charge for extra devices! Complete profiteering! Service at reception surly and elevators for which on several occasions I had to wait in line. One time it took 15 minutes to come down from the 12th. I've stayed here several times but this was the... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank David N
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

David N, I am sorry to hear that your stay was so disappointing; we want all our guests to have a wonderful experience with us. We hope that you will give us another opportunity to better serve you so that we can demonstrate our dedication to our customer satisfaction. Nadria Buchanan- Guest Experience Manager More 

Perkiomenville, United States
1 review
5 of 5 stars Reviewed May 7, 2014

The staff was excellent! They made us feel welcome and comfortable, extremely friendly and helpful. The concierge was also great. I did think the rooms were a little too small, but when you are in NYC you do not spend much time in the rooms. Overall I would highly recommend this hotel.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jay A M
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Jay A M, I am thrilled to hear that you had such an amazing experience with us. Come see us the next time you are in town. Thank you for staying with us. Nadria Buchanan- Guest Experience Manager More 

Manhattan, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 6, 2014

This hotel is good for its location and not its service or amenities. Bad WiFi, unpleasant front desk, hallways not very clean. The shower wasn't very clean and the faucet leaked all over the bathroom. Despite NYC pricing, I'm quite sure that you can find a better value in a similar locations.

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Eric S
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Eric S, I am sorry to hear that you were not impressed by the service and the amenities offered at the hotel. At the Doubletree by Hilton Metropolitan, the Little Things Mean Everything to us and we will certainly use your comments as an opportunity to improve the service that we provide for our future guests. Thank you for staying... More 

Chicago, Illinois
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed May 6, 2014

Stayed for two nights on business. Clean room. Very crowded lobby and crowded elevators. Room faced south and heard minimal city noise (18th floor). Small bathroom. Good midtown east location - just blocks away from Rockefeller Center, Broadway Area, Times Square, Central Park. It is a very average hotel - nothing special, but not dirty or gross. My company travel... More 

Helpful?
Thank lmk2006
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Lmk2006, Thank you for the candid response. It is great to know that the location proved to be suitable for your business needs and that you were not affected by street noise. I do hope that you will consider staying with us again so that we can better serve you. Thank you for the feedback. Nadria Buchanan- Guest Experience Manager More 

state college, United States
Level Contributor
3 reviews
4 of 5 stars Reviewed May 6, 2014

The bedroom and bath were clean and bed comfortable. Staff was friendly and concierge helpful. Located very near subway which is convenient. Our room was in the back, so very quiet but no view to speak of. We didn't eat in so can't rate the food service. Though the rooms are well appointed, the hallways are dingy and outdated. But... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Gretl C
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Gretl C, Thank you for staying with us and sharing your comments with us. We appreciate the feedback as we continually look for ways to improve the services that we provide for our future guests. Thank you for staying and we hope to see you for future stays. Nadria Buchanan- Guest Experience Manager More 

Kingsport, Tennessee
Level Contributor
51 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 6, 2014 via mobile

Very clean, good value, and decent location. Couple of blocks from Times Square. Rooms are tiny as most NY hotel rooms are. Parking at hotel is a plus, but expensive just like everything else. About $45 a night.

Helpful?
Thank Kristy244B
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Kristy244B, Thank you for the review on your most recent visits. We hope that this will be the first of many more great stays! Nadria Buchanan- Guest Experience Manager More 

London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 5, 2014

I will start off by saying my interaction with the staff was good. All more than helpful. My issue was at check-in. Greeting - good, Cookie - good. Room assignment - bad. I knew there was going to be an issue as it took the check-in staff a good few mins to assign me a room. I then had it... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jay_N69
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Jay_N69, Thank you for taking the time to share your thoughts with us via TripAdvisor. We are so sorry to hear you were disappointed in our appointment of your room .We will use your comments as we constantly evaluate our offerings in order to provide the best hotel experience possible to each of our guests. We hope you will consider... More 

Jacksonville, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed May 5, 2014

I visit NYC 3 to 5 times a year and I always stay at the Hilton Doubletree at 51st and Lexington. Hotel staff is wonderful and accommodating. Location is excellent with all of the different subway lines within a block or so out the door. Would not stay anywhere else.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Sharon W
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Sharon W, Thank you for the amazing review. I am very happy that you found the staff to be accommodating and wonderful. We hope to see you for many more stays. Nadria Buchanan- Guest Experience Manager More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022
Location: United States > New York > New York City > Midtown , Manhattan
Price Range: $172 - $455 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#189 Luxury Hotel in New York City
#228 Family Hotel in New York City
#237 Romantic Hotel in New York City
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