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Doubletree Hotel Metropolitan - New York City

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Doubletree Hotel Metropolitan - New York City
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4,192 Reviews from our TripAdvisor Community

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Showing 3,486: English reviews
London, United Kingdom
Reviewed yesterday NEWvia mobile

Had a great trip back end of 2015! Cookie on arrival was a great touch. Rooms were clean and beds were great. Bathrooms were slightly dated but had all you needed Excellent location with everything within walking distance. Subway right next door. Great deal through British Airways and will always stay here when in NYC. Schnippers opposite was great for...

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Helpful?
Thank Tom G
Nashville, Tennessee
HOTEL’S FAVORITE REVIEW
Reviewed November 30, 2016

We selected this hotel because of our experience with the brand and its location. This location puts guests within walking distance of Broadway shows, Radio City Music Hall, restaurants and shopping. The subway is as close as the nearest corner and is only one stop from Grand Central Station. This was our third visit to this hotel and we have...

Review collected in partnership with DoubleTree by Hilton
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5Thank alphonsomance
About Hotel's Favorite Review
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for sharing with us, Guest! We are delighted to hear that you had a great experience with us at DoubleTree. We definitely agree on our location; we love it, too! We are so lucky to be conveniently located near many significant landmarks. It sounds like you were able to do some sightseeing around the city, which is excellent!...

Hastings, United Kingdom
Reviewed yesterday NEW

New York is a fantastic place to visit , but not very impressed with Double Tree Metropolitan, the staff where very rude on our arrival and did not make us feel welcome , felt it was an inconvenience to be staying there , room was clean , bathroom a little shabby and needed a little updating ( new door was...

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Helpful?
Thank Elvie C
Virginia
Reviewed yesterday NEWvia mobile

The hotel has generally sized rooms which is a plus for larger traveling groups. The location is also convenient and has easy access to major attractions, but not the usual crowds. Facility is a bit outdated and noise level can be high due to thin walls and doors. Breakfast downstairs is ok with hot breakfast buffet. There is a sandwich...

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Helpful?
Thank lizzylizzy
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for the fantastic rating, Lizzy! We're delighted to hear you enjoyed your stay with us and our wonderful location. We love our location as well. We're overjoyed to be right in the heart of the city! We pride ourselves on providing exceptional service to our guests at all times so it's very pleasing to hear that we were...

Los Angeles, California
Reviewed 2 days ago NEW

perfect location! perfect price! This is a gem of a hotel in the perfect NYC location. The subway is directly out the from door, as are perfect dining options. Best place to stay in Manhattan. Family, friends, business ... it's a perfect fit

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank sleddog7
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the perfect review! We're thrilled to hear that you had such a great time staying with us! It's wonderful that you enjoyed our location and we hope you were able to experience some of New York's finest attractions! We're excited to have you back again soon! Have a fantastic day!

Reviewed 4 days ago NEWvia mobile

The hotel is in a great location and rooms are nice and the cleaner who cleaned our rooms was really friendly. That's probably the only positive things I can say about this hotel. The staff who work on the front desk were rude, abrupt and very unfriendly. I simple asked for a wine cooler and champagne flutes for some champagne...

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Helpful?
Thank Smithandrews2012
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, we appreciate your feedback. We're extremely disappointed that your stay with us was anything less than perfect. We strive to provide our guests with excellent service and convenience. However, your experience is not on par with the level of service we're accustomed to providing. We hold ourselves to a higher standard. Your happiness and satisfaction are very important...

Margate, United Kingdom
Reviewed 5 days ago NEW

Lovely hotel, clean & well presented. Friendly professional & helpful staff. Located well between all major sites. Plus bed was so lovely and comfortable, including pillows. Such a welcome after a long hard day out site seeing.

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Helpful?
1Thank Chery_Earp
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for the excellent rating! It's fantastic to hear you enjoyed your stay with us! We're delighted to hear you liked our comfy beds and our terrific amenities as well. It's pleasing to know we could accommodate you during your stay and that we left you with a wonderful impression. We look forward to hosting you again soon! Thank...

London, United Kingdom
Reviewed 5 days ago NEWvia mobile

My fiancé and I have just returned from an 8 night stay at this lovely hotel. When we checked in we were greeted by a lovely receptionist, Karen who answered all of our questions and was really helpful. And a lovely warm cookie. We took the lift to the 9th floor to our nice hotel room. It had a good...

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Helpful?
1Thank wonderwomanuk123
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, Thank you for the 4/5 rating! We're delighted you had such a pleasant experience with us! It's fantastic our team made you feel so welcome and assisted you in any way. We aim to please and your praise lets us know we're doing our job! It's lovely you enjoyed our convenient facilities and amenities. We look forward to...

London, United Kingdom
Reviewed 5 days ago NEW

We had booked and paid for 3 nights just before Christmas but left after two. The room was filthy. Our room was one of two interconnecting rooms so we could hear every word of every conversation the people in the room next door were having. Probably most disconcerting was the lack of interest and to be blunt plain rudeness of...

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Helpful?
2Thank David T
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

We appreciate the feedback, David. We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We hold ourselves to a higher standard. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving...

Reviewed 5 days ago NEWvia mobile

Myself and partner chose to stay here after going to other doubletrees around the world and have to say this wasn't exactly the best. On arrival we were told we had chosen a room for handicapped person, which I am still not sure how that happened but we took the anyway as we're told it would be bigger. Also the...

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Helpful?
Thank Josh C
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for the rating and feedback, Josh! We're happy you had a pleasant experience with us. It's lovely our team made you feel so welcome and assisted you in any way. We aim to please. We regret that your experience didn't exceed your expectations. We'll address your concerns with our team moving forward. We look forward to hosting you...

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Location: United States > New York > New York City > Midtown , Manhattan
Price Range: $121 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#197 Luxury Hotel in New York City
#227 Family Hotel in New York City
#236 Romantic Hotel in New York City
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Questions & Answers

Here's what travelers have asked, with answers from Doubletree Hotel Metropolitan - New York City staff and other travelers.
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Questions? Get answers from Doubletree Hotel Metropolitan - New York City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go for Hhoners rooms probably a better option”
 of 5 bubbles elviec2013, yesterday | Read review
“shower curtain smells a bit. Bad soundproof but I can live with that.”
 of 5 bubbles mangell2015, 1 week ago | Read review
“We ended up with a "handicapped accessible room". It was very roomy compared to the others.”
 of 5 bubbles sandral923, 2 weeks ago | Read review
“Join Hilton Honors & save on daily wifi costs”
 of 5 bubbles 75carolync, 3 weeks ago | Read review
“Ask for a quiet room if ther for more than 2 nights”
 of 5 bubbles 11S1, 3 weeks ago | Read review
5 of 5
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