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Doubletree Hotel Metropolitan - New York City

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Doubletree Hotel Metropolitan - New York City
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3,683 Reviews from our TripAdvisor Community

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Showing 3,075: English reviews
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

We had wanted to shop in the midtown east Manhattan and this hotel is in the perfect location, both within steps from subway and 10-minute walking radius to many upscale shopping and attractions. Hotel staff are very polite; we got complimentary wifi and delicious warm choc chip cookies. Room is newly renovated and clean. We will definitely stay there again!

Helpful?
Thank Lynettezeng
Vancouver, British Columbia, Canada
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed yesterday NEW

Got to the hotel early and decided to check in my bags so that I could go for a walk. I was shocked to discover that the hotel actually charged a fee to drop off and pick up bags! For such an established chain, I find it so ridiculous that they have to make money off a service that should... More 

Helpful?
Thank Timothy G
New Hartford, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Great location in midtown, NYC. Was able to walk to museums, theatre district, and local sites. Many excellent restaurants in the neighborhood. Located in a safe part of the city. The hotel lobby is lovely and a great place to gather with friends.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Pat A
Saint Louis, Missouri
Level Contributor
207 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Booked on a budget trip, and - as expected - the hotel was full of the typical "budget travelers" consisting of large families with lots of children. That translated to loud hallways and slamming doors. You get what you pay for! That said, this is a great hotel in terms of location (the 6 train is literally outside the front... More 

Helpful?
Thank stefmo
Bonita Springs, Florida
Level Contributor
7 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed for just one night. Hotel common area and rooms have not been maintained. Floor in room was dirty and, what is not typical for Hilton, day and night staff were unfriendly. Poor value. Continental breakfast was ok.

Helpful?
Thank candito2015
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, thank you for sharing your feedback. We're displeased to hear the accommodations and service you received during your stay weren't up to par. Providing our guests with a clean environment and excellent service is something we take seriously. Please know your concerns will be addressed with the appropriate members of our team so we may improve for the... More 

Level Contributor
58 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

I was very pleased with this hotel. It was a good location and I felt safe walking to and from the hotel. Room was clean and comfortable. I had a good night's sleep. I was on a higher floor that was Hilton honors. I think that helped with the noise level.

Helpful?
Thank Porto456
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, thank you for the glowing review! We're delighted to hear you enjoyed the wonderful location we have here at DoubleTree Metropolitan! It's pleasing to know our accommodations suited your comfort needs. We look forward to hosting you again next time you're in town! Thank you for taking the time to share your review. Have a fantastic day! More 

Williamson, New York
1 review
3 of 5 stars Reviewed 3 days ago NEW

Busy, chaotic lobby perpetually through our hot and humid 3 night July visit. Could not regulate A/C but it was very cold. Old shower head from the Richard Nixon Era. Tidy fairly spacious double room with swayback mattresses and a ninth floor view of grimy, taller buildings. Room housekeeping good, but room service dishes gathered dust in the hallway. Snappy... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank BuckeyeHerb
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, thank you for sharing your feedback. It's unfortunate to hear the accommodations you received during your stay didn't meet your expectations. We value providing our guests with a perfect experience from beginning to end. Please know your concerns will be addressed with the appropriate members of our team so we may improve for the future. We look forward... More 

Manassas, United States
3 of 5 stars Reviewed 3 days ago NEW

No coffee makers in the rooms, check your bill/points. I didn't think to check but they do not have a pool either. The staff were very friendly. Rooms were clean. I was told this was the business district and it was 1-2 miles from all the main sites.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Linda F
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for sharing your review, Linda. It's disappointing to hear you aren't completely satisfied with your recent stay, as providing our guests with an excellent experience is very important to us. Please know we truly value your feedback and we'll take it into consideration as we move forward to improve for the future. We look forward to having another... More 

Akron, Ohio
Level Contributor
54 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Pluses: Close to subway (52nd & Lexington station) Nice, relatively spacious rooms (for NYC) Plenty of elevators and they work well Good business center with working printers and supplies Comfy beds Good wi-fi (free to Honors members) Clean new bathrooms Negatives (mostly minor): No coffeemaker in our room Lobby gets crowded and lines for check-in can get long Desk and... More 

Helpful?
Thank CocktailMom
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear guest, thank you for sharing your experience. We're thrilled to see you had an enjoyable time with us. We like to provide our guests with top-notch comfort. This goes into every aspect of our hotel. Not only do we strive to give our guests relaxation in our facilities, but we're fortunate enough to be within walking distance of several... More 

County Dublin, Ireland
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Excellent hotel. Clean, amazing location and perfect for what we needed. Rooms a little small and prefer two queen beds to two double beds but they were comfy for sure. So close to everything, couldn't be better. Breakfast and lunch places next door and across street. Staff seem lovely didn't engage much with them because had no issues to discuss.... More 

Helpful?
Thank Aid71Dub
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, Thank you for the great review! We're happy to hear that you and your family enjoyed your time at the DoubleTree Metropolitan. It's great to know that you received all of the accommodations and amenities that you needed during your visit with us. It's especially great to know that you were comfortable throughout your stay and were able... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Location: United States > New York > New York City > Midtown , Manhattan
Price Range: $171 - $451 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#191 Luxury Hotel in New York City
#228 Family Hotel in New York City
#237 Romantic Hotel in New York City
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