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Doubletree Hotel Metropolitan - New York City

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Doubletree Hotel Metropolitan - New York City
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4,051 Reviews from our TripAdvisor Community

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Showing 3,367: English reviews
2 reviews
Reviewed yesterday NEW

I stayed at the hotel 1 night and it was horrible experience for me. As soon as i got in to lobby and tried to check in, the front desk provided the worse experience i have ever had. The lady didn't greet me and didn't provide any directions for the room. The room was very small. The hotel has so... More 

Helpful?
Thank Lilia E
Taunton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW

Room was lovely and clean and had 2 double beds and plenty of room. Staff were friendly and helpful. Just don't eat breakfast there. It was mega Expensive! Location was very good with a subway entrance almost opposite and not far to walk to a lot of the must see sights

Helpful?
1 Thank wendy h
Brentwood, Tennessee
2 reviews
Reviewed 2 days ago NEW

Too much of the staff was unhelpful. TV didn't work and wasn't repaired until the third try. Had to open the window to cool the room. Well we had a wonderful 40th anniversary we were very disappointed in this Hilton property. It was not up to standard of a Hilton property. It wasn't horrible. Probably just a step below average... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank randyd324
Tampa, FL
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

Vicki could not have been more welcoming and it gave us the perfect start to our NYC weekend getaway. The room is perfect! The staff are personable and the service is top notch. Recommend this hotel without hesitation. Be sure to find Vicki at the front desk!

Helpful?
1 Thank LivintheDream69
Charleston
Level Contributor
66 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 2 days ago NEW

Generally I would call the hotel average but am giving it a Very Good due to the value for money. I booked a last minute room for under $300 which is very good for NYC, Mid-Town in December. The hotel was a great location especially for my client on the west side of 5'th avenue but far enough from various... More 

Helpful?
1 Thank Jim A
Edinburgh, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 days ago NEW via mobile

I arrived at this hotel hoping to have a great stay as my previous holidays with the Doubletree group have always been brilliant. Unfortunately this was not the case at this hotel! On arrival I was told my room would be a queen sized room (to share with my 16 year old son) I had to explain this was not... More 

Helpful?
Thank Nicola M
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

We appreciate the feedback, Nicola. We're disappointed that your experience with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We hold ourselves to a higher standard. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving... More 

Reviewed 2 days ago NEW

Stayed here many times. Location is excellent for my purposes and the quality of the experience is consistent, including a better than average fitness facility. I will stay here again if my business is in the neighborhood.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank josephcI2102KA
sao paulo, Brazil
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

the hotel is a normal hotel in new york the room is small but functional service is as new york , not a lot people happy to see you, but they are cordial subway 10 steps form the hotel the thing that strike most was , after we left the room we storage our luggage in the hotel , and... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank cassiof760
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

We appreciate the feedback, Cassio. We're happy you had a pleasant stay with us and enjoyed our prime location. However, we're disappointed that your stay with us was less than ideal. We'll address your concerns with our team moving forward. We look forward to hosting you again soon for a more positive experience. Have a great day. More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 days ago NEW via mobile

Well where to start.. booked this holiday months ago for my birthday when we got there we were up grade which was really nice. But before we went contacted the hotel and advised we didn't need to give a deposit which was not the correct information on arrival we were advised we needed a card to give 250 dollars it... More 

Helpful?
2 Thank juli366
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

We appreciate the feedback, Juli. We're disappointed that your experience with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We hold ourselves to a higher standard. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving... More 

Allamuchy, New Jersey
Level Contributor
97 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 4 days ago NEW

My husband and I were recently in the City for a dinner and spent the night at the Doubletree. We had room 820 and both the room and the bathroom were spacious, very clean and comfortable. The bed was very comfortable. We did overlook a street, but it was very quiet. I did expect more noise being so close to... More 

Helpful?
1 Thank TwavelingTweedies
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for sharing with us, Guest! We're delighted to hear that you had a great stay with us at DoubleTree. We are so glad that you loved your room, bed, and service. We strive to provide the very best for our guests, and we are happy that you felt satisfied, accommodated, and happy with your visit. We'd love to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Location: United States > New York > New York City > Midtown , Manhattan
Price Range: $128 - $522 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, Odigeo, Orbitz, Hotels.com, Priceline and Jetsetter so you can book your Doubletree Hotel Metropolitan - New York City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#193 Luxury Hotel in New York City
#227 Family Hotel in New York City
#236 Romantic Hotel in New York City
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Questions & Answers

Here's what travelers have asked, with answers from Doubletree Hotel Metropolitan - New York City staff and other travelers.
94 questions
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Questions? Get answers from Doubletree Hotel Metropolitan - New York City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Street view”
  • Our room, bathroom was to the right, out of shot
 of 5 bubbles BertieNellie, 6 days ago | Read review
“Great location in mid-town, and close proximity to three subway stops.”
 of 5 bubbles Fergdip, 1 week ago | Read review
“no idea as we didn't have a good room”
 of 5 bubbles LorraineKirkcaldy, 1 week ago | Read review
“My tip is don't go to any room”
 of 5 bubbles GillyB33, 1 week ago | Read review
“best view would be at he front of the hotel”
 of 5 bubbles sandragD9615ML, 1 week ago | Read review
5 of 5
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