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Doubletree Hotel Metropolitan - New York City

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Doubletree Hotel Metropolitan - New York City
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3,670 Reviews from our TripAdvisor Community

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Showing 3,064: English reviews
New York, United States
4 of 5 stars Reviewed yesterday NEW

Just beware if you are on company travel and the room is being paid for by your company, the hotel will ask you for your own credit card. They claimed they would not bill my credit card, but in fact they did which caused an overdrawn account!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mark M
Washington, MO
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here for several nights--a good value for a mid-Manhattan hotel. This place is well located with the subway right outside. An easy walk to shopping and plenty of places to eat nearby. Uber will get you wherever else you want to go. I really like being close to Central Park, as well as Fifth Avenue and (ridiculously) priced... More 

Helpful?
1 Thank CJHoffman
Quebec City, Canada
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Nothing bad to say about this hotel. Very clean rooms, hallways and lobby, despite being very busy. Good service at the front desk. This hotel is well located on the East side of New York. Within walking distance of the United Nations, Central Park, St. Patrick's Cathedral, Broadway, the Rockefeller Center (NBC Studios) and lots of high end shopping (Saks... More 

Helpful?
1 Thank leceltique
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, Thanks for the great review! We're happy to hear that you enjoyed your stay at the DoubleTree Metropolitan. It's great to know that you experienced pleasant service from our staff and found our facilities to be spotless and in top condition. Despite the great amount of guests coming in and out of our hotel each day, our dedication... More 

Grimsby, United Kingdom
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Was great value for money, bit disappointed there was no kettle in the room with tea and coffee and the bar was a little expensive but hey what do you expect its new York. Fantastic little van across the road to get a coffee and croissant from in the morning and cheaper than anywhere. With the tube system this hotel... More 

Helpful?
1 Thank rachel a
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for the wonderful review, Rachel! We're happy to hear that you were pleased with the service and accommodations you received at the Hilton Garden Inn on West 35th. It's great to know that you enjoyed some nearby eateries as well as the convenience of hopping on the subway to reach all of your destinations. We're also glad to... More 

Surrey, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The DoubleTree provides a convenient location to the subway, attractions, restaurants, deli’s & bakeries, shopping, and all the hustle and bustle of New York. It’s situated in a pretty perfect location and easily accessible and walk-able to a lot of the attractions in New York. We were fortunate to arrive for check-in when we did as the hotel gets very... More 

Helpful?
1 Thank Roma604
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for sharing your thoughts with us, Roma! We're happy to hear that you enjoyed your stay at the DoubleTree Times Square and that our central location was of exceptional convenience to you during your time in New York. We're pleased to know that you experienced a smooth check in and that our front desk staff was able to... More 

Ottawa, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Terrific hotel for the price. Clean, well-maintained, and big enough for NYC. We were concerned that location would be a bit out-of-the-way, but it was really very central and walking distance to all points of interest. Larry the bellman was fantastic (thanks for the cookies!!), as were Caitlyn, Jackie and Pierre at reception. Would stay here again in a heartbeat.

Helpful?
1 Thank Anonymous123454321
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, Thank you for the excellent review! We're glad to hear that you were satisfied with each aspect of your stay at the DoubleTree Metropolitan. It's great to know that you enjoyed our clean and comfortable facilities and were pleasantly surprised by the convenience of our location. We're glad to hear that our staff treated you so well and... More 

Phoenixville, Pennsylvania
Level Contributor
203 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Good mid-town hotel, centrally located on Lexington right across the street from a subway station. Very strange things happened in my room once I left for work. My bedside lamp was missing, my drawers were opened and so was my suitcase. I called security when I returned and they said it was housekeeping who entered my room to take out... More 

Helpful?
1 Thank vickieDOTcom
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for your feedback, Vickie. We're glad that we were able to accommodate you during your stay at the DoubleTree Metropolitan and that you enjoyed the convenience of our central location in the city. We're disappointed, however, to hear that you felt uneasy after returning from your day at work in the city. Our staff is dedicated to resolving... More 

Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The staff were not very welcoming. The room was a decent size but the bathroom was small and was in need of attention. No coffee in room but the overall facilities were good and a great location just far enough from the crowd of times square

Helpful?
Thank Mark O
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for your feedback, Mark. We're disappointed to hear that you did not feel welcome upon your arrival to the DoubleTree Metropolitan. Our staff is dedicated to creating a warm and friendly environment for each of our guests, and we're sorry to hear that this was not the case in your situation. We're glad, however, that you were generally... More 

Chicago
Level Contributor
122 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My coworker and I stayed here as it was close to the location where we were working. The prices were also great, considering the time of year. Check in was painfully slow...By far the longest I've ever had to wait, anywhere that I've stayed. The rooms were clean and updated, although the bathroom was incredibly small, even for New York... More 

Helpful?
1 Thank mauionmymind08
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, Thank you for sharing your thoughts with us. While we're glad that you were pleased with the location and price offered at the DoubleTree Metropolitan, we're disappointed to hear that you felt your interactions with our staff could have been more positive. We can assure you that we are dedicated to providing our guests with only the most... More 

Oxford, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

If you wanna spend your New Years in NY, go to the Doubletree, it is close to all main attractions, Central Park, Rockefeller Center, Empire State, central station and many others ....and the service is fantastic, for dinner you can go to the restaurant Bistango around the corner in the hotel Kimberly or if you have do not have kids... More 

Helpful?
1 Thank SCalvo69
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, Thank you for the great review! We're delighted to hear that you enjoyed your stay at the DoubleTree Metropolitan and had a wonderful New Year's celebration in the city. It's great to know that you were satisfied with the quality service you received and that you appreciated the variety of great dining options nearby. Thanks again for taking... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022
Location: United States > New York > New York City > Midtown , Manhattan
Price Range: $171 - $449 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#189 Luxury Hotel in New York City
#228 Family Hotel in New York City
#237 Romantic Hotel in New York City
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