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Doubletree Hotel Metropolitan - New York City

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Doubletree Hotel Metropolitan - New York City
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3,858 Reviews from our TripAdvisor Community

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Showing 3,211: English reviews
Eastbourne, United Kingdom
Level Contributor
295 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
3 of 5 stars Reviewed yesterday NEW

This is a small frontage, very busy hotel. The person who checked us in, as Hilton Honors member, should certainly have some training in customer service. She was stern faced, unwelcoming and had no personality at all. Think of "computer says no" on Little Britain and you get the picture. However, during our three night stay, we encountered some really... More 

Helpful?
Thank D0dge51
Boston, Massachusetts
Level Contributor
123 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

This particular Doubletree is conveniently located in Manhattan. The only qualm I have with this location is that a number of things in my room were not in great working order. The shower pressure was so intense that the tub flooded to about 2-3 inches in a matter of a minute and never drained until after the water was turned... More 

Helpful?
1 Thank Dimitrios D
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

I had a great experience on my arriving after a long flight to New York, in Doubletree! My room wasn't ready so Vicky helped me to change it! So fast, this was the best ever! Great hotel, very good location

Helpful?
1 Thank Macarena G
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The DoubleTree Metropolitan Hotel in NYC is getting home everytime. I have been a long time client of this hotel for almost 10 years, al everytime I get back is better and the service is impeccable. Special thanks to Vicky, who was graciously enough to remember my name and gave me an extra time for check out. Doubletree Metropolitan is... More 

Helpful?
1 Thank Karlo33
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Overall a solid hotel. I have stayed here a few times for business. It is very conveniently located, and the hotel itself is clean and "functional." Nice bar in the lobby. The staff is always nice and accommodating (albeit my Diamond status probably helps). The rooms are typical boutique type, so don't expect loads of space. There is good functionality... More 

Helpful?
1 Thank Nani B
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for taking the time to share your review with us, Nani. It's delightful to hear you enjoyed your stay with us. We always strive to accommodate our guests to the fullest extent, and we appreciate your praise for our team. We recommend using our website to see photos and descriptions of our rooms and facilities before booking with us.... More 

Newport, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here for 3 nights the room was nice and clean and our room was on a higher floor. We booked with another couple but they were put on a lower floor. Staff were nice, especially the guy on the desk who arranged an SUV to take the four of us to the airport. The only negative is that... More 

Helpful?
1 Thank Emma W
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for sharing this lovely review, Emma! We're delighted to see you enjoyed your stay with us. It's our pleasure to accommodate you to the fullest extent, but we appreciate your praise for our team. We're happy to know we could help secure transportation to the airport! With this said, Emma, three nights is simply not enough to take in... More 

Perth
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

I stay in New York every month, I fly from Australia every month and usually get a great reception when I get to a hotel. After 31hrs of elapsed time and 25 hrs flying I wanted to check in early. I get to the hotel and ask if my room is available early. I'm rudely told immediately that no, its... More 

Helpful?
Thank Brett C
Calvin P, On behalf of the hotel staff at Doubletree Hotel Metropolitan - New York City, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give... More 

Huntingdon, United Kingdom
Level Contributor
3 reviews
2 of 5 stars Reviewed 4 days ago NEW

It's rare I give a poor review but this hotel was everything you shouldn't expect in something from the Hilton brand. We arrived at 2.35pm on a Saturday after a 4 hour drive. Rather than being welcomed by the front end staff the female assistant was cold and asked me to leave my bags and come back later. This after... More 

Review collected in partnership with Amoma.com

Helpful?
Thank AndyJBeale
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

We appreciate you taking the time to give us some feedback, Andy. We are disappointed to hear about your experience at DoubleTree. We apologize for any inconvenience there may have been during your stay. We will certainly inform our management team of your concerns so we may improve for the future. If there is anything we can do to accommodate... More 

Pittsford, New York
Level Contributor
132 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I have stayed at many Doubletree hotels. This one is just ok. The room is a bit depressing, with a bathroom of strange layout. The staff, though helpful, has the New York City attitude. We stayed during US Open. My daughter said she saw some players (not stars).

Helpful?
1 Thank ACMMM00
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for the fantastic rating! We're delighted to hear you had a great stay with us. It's very pleasing to hear that our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We hope to... More 

Palm Springs, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have stayed at this hotel many times and the service has been consistently excellent. The staff is most accommodating and personal. I would highly recommend it. It is such a pleasure tor eturn and always be satisfied!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank tony7602013
Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Location: United States > New York > New York City > Midtown , Manhattan
Price Range: $153 - $494 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#195 Luxury Hotel in New York City
#227 Family Hotel in New York City
#236 Romantic Hotel in New York City
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