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Doubletree Hotel Metropolitan - New York City

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Doubletree Hotel Metropolitan - New York City
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3,849 Reviews from our TripAdvisor Community

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Showing 3,204: English reviews
Perth
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

I stay in New York every month, I fly from Australia every month and usually get a great reception when I get to a hotel. After 31hrs of elapsed time and 25 hrs flying I wanted to check in early. I get to the hotel and ask if my room is available early. I'm rudely told immediately that no, its... More 

Helpful?
Thank Brett C
Huntingdon, United Kingdom
Level Contributor
3 reviews
2 of 5 stars Reviewed yesterday NEW

It's rare I give a poor review but this hotel was everything you shouldn't expect in something from the Hilton brand. We arrived at 2.35pm on a Saturday after a 4 hour drive. Rather than being welcomed by the front end staff the female assistant was cold and asked me to leave my bags and come back later. This after... More 

Review collected in partnership with Amoma.com

Helpful?
Thank AndyJBeale
Pittsford, New York
Level Contributor
132 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

I have stayed at many Doubletree hotels. This one is just ok. The room is a bit depressing, with a bathroom of strange layout. The staff, though helpful, has the New York City attitude. We stayed during US Open. My daughter said she saw some players (not stars).

Helpful?
1 Thank ACMMM00
Arvada, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

The check in counter person was rude. Preorder items from the website were not delivered. Requested extra towels for each day did not get fulfilled. Had to call Careline several time each day to get someone or long wait. Still had to call every night with the same request even after we specifically asked to have it noted in the... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Nghia T
Washington DC, District of Columbia
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed here for a weekend. Hotel is in a good location and there is a subway stop right outside. The room was renovated but it still seemed a bit "tired" (especially for a Hilton Honors Gold upgrade). For instance, the ceiling above the shower was cracked and peeling and the water drained very slowly from the tub so it... More 

Helpful?
Thank readytogetawaay
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for taking the time to share this review with us. While we are so glad you enjoyed our convenient location and our friendly staff, it is upsetting to hear you didn't like your room. We will discuss your concerns with the appropriate members of our team so that we may improve for the future. We really appreciate your... More 

Auckland
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed at this hotel for 5 nights whilst in New York. Check in was for us was very easy, whilst we did see a couple of queues to check in whilst we were there. We were upgrade to a Superior Room on one of the higher floors. The room itself was a very good size, modern, clean and had... More 

Helpful?
2 Thank jamie2703
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, thank you for the 5 out of 5 rating! We're thrilled to hear how much you enjoyed staying at DoubleTree Metropolitan during your trip to NYC! It's fantastic to hear you liked our spacious rooms. We're delighted to know you enjoyed being within walking distance to the best attractions in the city. We look forward to hosting you... More 

Sandown, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

My partner and I are big Doubletree fans and always chose the chain over any other when visiting different places around the world. We never have any complaints. However, this time we were disappointed. The reception area was lovely and refurbished, as was the bedroom. The bathroom was in major need of a refurbishment. Having requested a bath, I arrived... More 

Helpful?
Thank fairygirlem
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, We truly appreciate you taking the time to share your feedback with us regarding your stay at the DoubleTree Metropolitan. We're always looking to improve our guests' experiences, and we value your opinions and suggestions. We're glad to hear that you appreciated our beautiful lobby as well as your guest room, but we're disappointed that your expectations weren't... More 

Chattanooga, Tennessee
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Awesome Rooms and a Great Staff - very convenient ! Our favorite hotel out of 3 we stayed in while in NYC ! The hotel bar was fun and their appetizers were excellent before we headed out on the town ! We will stay at this hotel Every Time, we are in NYC !

Helpful?
1 Thank LeCompte2528
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, Thanks for sharing the outstanding review with us! We're delighted to hear that you enjoyed your stay at the DoubleTree Metropolitan and that you found our staff to be so accommodating and helpful. We're especially happy to hear that you consider us your favorite hotel of your New York stay, and we look forward to welcoming you back... More 

Philadelphia, Pennsylvania
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

My room cost $550 before taxes. The hotel has no room service, no coffee in the room or in the lobby and the ice machines were broken on 5 of the 14 floors with rooms. This property does a disservice to the Doubletree brand. I would suggest finding somewhere else - especially if you are paying $500+ a night.

Helpful?
Thank BryceQ
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for sharing your thoughts, Bryce. We're sorry to hear that you encountered so many disappointments throughout your stay at the DoubleTree Metropolitan. We make sure to prepare our guests on our website for what to expect in regard to amenities and features of the hotel. It's unfortunate to know that you felt let down and expected more from... More 

Tel Aviv, Israel
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We stayed for 8 nights at the Doubletree Metropolitan Hotel in Manhattan. We thoroughly enjoyed our stay. The breakfast was wonderful. We checked in with Doron who was very friendly and helpful, and helped us with information and tips. Overall we really enjoyed our stay and look forwarding to staying there again. Highly recommended S.Winkler

Helpful?
1 Thank hw2002
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, We truly appreciate you taking the time to share the excellent feedback with us regarding your stay at the DoubleTree Metropolitan. It's wonderful to know that you enjoyed your eight nights visiting with us and were made to feel at home by our welcoming and friendly staff. We'll be especially sure to pass your compliments along to Doron.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Location: United States > New York > New York City > Midtown , Manhattan
Price Range: $154 - $528 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#192 Luxury Hotel in New York City
#227 Family Hotel in New York City
#236 Romantic Hotel in New York City
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