Double Tree by Hilton Hotel Metropolitan New York City
6,819 reviews
#387 of 526 Hotels in New York City
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Double Tree by Hilton Hotel Metropolitan New York City
Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#387 of 526 hotels in New York City
Location
Cleanliness
Service
Value
The DoubleTree by Hilton Hotel Metropolitan - New York City is perfectly located at Lexington Avenue, at 51st Street, in the heart of Midtown Manhattan's fashionable East Side. This iconic New York City hotel is steps from Park Avenue, Bloomingdale's, Madison Avenue shopping, the United Nations, Central Park, St. Patrick's Cathedral, Rockefeller Center, Radio City Music Hall, Broadway theaters and The Museum of Modern Art. Originally designed by famous Art Deco architect Morris Lapidus, DoubleTree by Hilton Metropolitan this landmark hotel has been restored to its former glory and is only steps from. Grand Central Terminal, Park Avenue and all major bus and subway lines are within walking distance.
The hotel offers 764 guest rooms, including 22 suites, with in-room amenities that include a 37-inch flat-screen TV, cordless telephone and work desk with ergonomic chair set amid contemporary, sleek decor.
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Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Salon
24-hour security
Paid private parking on-site
Wifi
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Safe
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
464Restaurantswithin 0.3 miles
55Attractionswithin 0.3 miles
Contact
569 Lexington Ave, New York City, NY 10022-7562
Getting there
51st StNew York City Subway1 min
Lexington Ave / 53rd StNew York City Subway3 min
Rental CarsSee rental cars from $58/day
6819Reviews238Q+A100Room tips
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Popular mentions
Booked in 6/2021 for our 10/22-10/25 Girls Trip. We arrived to find it was closed and had been since Covid. No notice-via phone or email. Literally, we were stranded on the streets with our luggage. Contacted Hilton-first time I was hung up on after explaining the predicament. The second time I called Hilton I was told they wouldn’t/couldn’t do anything. I was appalled. We contacted several surrounding hotels and the had no availability. We ended up walking several blocks with our luggage to different hotels. Finally one was able to accommodate us. We ended up paying 3 times our originally booked price, but were just happy to have a place to stay. NEVER BOOK HERE!
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Date of stay: October 2021Trip type: Traveled with friends
Helpful
Hotel's Favorite
This hotel was in an amazing location, within walking distance of everywhere. Not far at from times square. The room was clean and quiet spacious, as was the bathroom. I would stay here again. Good value for money.
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Date of stay: March 2020Trip type: Traveled as a couple
2 Helpful votes
Helpful
Response from JosephD2909, General Manager at Double Tree by Hilton Hotel Metropolitan New York City
Responded Jun 2, 2020
Thanks for the wonderful review! It's fantastic you had such a lovely experience at DoubleTree by Hilton, Metropolitan - New York City. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we like to see! We're looking forward to sharing another amazing experience with you soon! Have a beautiful day!
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Received email that the hotel is closed for upcoming December 2021 trip. Wish I had known that they weren't going to be open when I booked months ago - now all the hotels are so much more expensive. I laughed at their email saying that they will cancel my reservation at no cost to me - seriously you thought about charging me for your cancellation? I expect better from Hilton.
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Date of stay: October 2021
Helpful
The hotel is "temporarily" closed (on my arrival date). It was Oct 15th but is now Nov 1st. I am due in for the NYC Marathon on Nov 4th. Oscar Vertiz with the hotel recommended to book elsewhere so I did. No expedia will not refund me because the hotel has a projected open date of November 1st. Hilton won't refund either. The worst is the other people who are booked here who will have no idea when they arrive that the hotel is closed.
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Date of stay: October 2021
4 Helpful votes
Helpful
Response from JosephD2909, General Manager at Double Tree by Hilton Hotel Metropolitan New York City
Responded 2 days ago
Dear guest Please contact me directly with all your booking details and I will be happy to connect with Expedia and have your reservation full refund. overtiz@highgate.com We have advised all our partners of the extended closure.
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I booked well in advance. Today i got an e-mail from Hilton Honors telling me they will not honor my reservation which would start 10 days from now. They gave me no reason and gave me no alternatives. I had to book another more expensive property when in fact it was up to the Doubletree Metropolitan to accommodate me. Pathetic behavior. I expected more from Hilton. I expected more from HHonors. I expected more from the Doubletree Metropolitan. They left me out in the cold and threw no blankets. The correct thing to do was to arrange for a nearby comparable property at the same price. They did not do that. Very sad excuse for hospitality. COVID is no excuse anymore.
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Date of stay: October 2021
Rooms
Service
Room Tip: Stay elsewhere. Not reliable.
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5 Helpful votes
Helpful
Response from JosephD2909, General Manager at Double Tree by Hilton Hotel Metropolitan New York City
Responded 1 week ago
Thank you for bringing this situation to our attention, ViajeroESQ. We appreciate your honest feedback about our communications with you regarding your stay with us, and we will be sure to address this with our management team moving forward. We're sorry that your experience with us was not handled properly and we are disappointed that we were not able to accommodate you in the right way. We apologize for this mishap, and we do hope that you'll give us another opportunity to handle your reservation with an improved method in the future.
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PRICE RANGE
$151 - $380 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree new york city, new york city doubletree, doubletree metropolitan new york, doubletree metropolitan hotel new york city
LOCATION
United StatesNew YorkNew York CityTurtle Bay / Midtown East / Manhattan
NUMBER OF ROOMS
764
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Claim Your Listing Frequently Asked Questions about Double Tree by Hilton Hotel Metropolitan New York City
Which popular attractions are close to Double Tree by Hilton Hotel Metropolitan New York City?
Nearby attractions include Steve Cohen's Chamber Magic (0.2 miles), St. Bartholomew's Church (0.09 miles), and Greenacre Pocket Park (0.06 miles).
What are some of the property amenities at Double Tree by Hilton Hotel Metropolitan New York City?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
What food & drink options are available at Double Tree by Hilton Hotel Metropolitan New York City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Double Tree by Hilton Hotel Metropolitan New York City?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Double Tree by Hilton Hotel Metropolitan New York City?
Conveniently located restaurants include Spice Symphony, Obao Noodles & Bbq, and Nerai.
Are there opportunities to exercise at Double Tree by Hilton Hotel Metropolitan New York City?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Double Tree by Hilton Hotel Metropolitan New York City?
Yes, dry cleaning and laundry service are offered to guests.
Does Double Tree by Hilton Hotel Metropolitan New York City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Double Tree by Hilton Hotel Metropolitan New York City?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Double Tree by Hilton Hotel Metropolitan New York City?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.8 miles), World Trade Center Memorial Foundation (3.8 miles), and Hamilton Park (2.6 miles).
Is Double Tree by Hilton Hotel Metropolitan New York City accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.