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Double Tree by Hilton Hotel Metropolitan New York City

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569 Lexington Ave, New York City, NY 10022-7562
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1336)
Room & Suite (747)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Double Tree by Hilton Hotel Metropolitan New York City
Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#379 of 507 hotels in New York City
Location
Cleanliness
Service
Value
The DoubleTree by Hilton Hotel Metropolitan - New York City is perfectly located at Lexington Avenue at 51st Street in the heart of Midtown Manhattan’s fashionable East Side. This iconic New York City hotel is steps from Park Avenue, Bloomingdales, Madison Avenue shopping, the United Nations, Central Park, St. Patrick’s Cathedral, Rockefeller Center, Radio City Music Hall, Broadway theaters and The Museum of Modern Art. Originally designed by famous Art Deco architect Morris Lapidus, DoubleTree by Hilton Metropolitan completed a $25 million transformation project in summer 2012 which restored this landmark hotel to its former glory. Grand Central Terminal and all major bus and subway lines are within walking distance. The hotel offers 764 guest rooms, including 22 suites with contemporary, sleek décor and modern in-room amenities such as a 37-inch flat screen TV and large work desk with ergonomic chair. Met Grill is the hotel’s restaurant open for breakfast. Met Bar is a lively lounge located in the lobby. Additional hotel amenities include a complimentary 24-hour business center, complimentary 24-hour fitness center, salon, gift shop and a Concierge/Theater Ticket Desk. For groups and meetings, the hotel has 12,000 sq. ft. of modern event space, which includes a ballroom, two boardrooms and two glass-enclosed penthouses with balconies. The hotel is 100% non-smoking. Self and valet parking are available. Our hotel is pet-friendly and allows pets under 60 lbs. There is 24-hour security on-site.
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Full view
Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Salon
24-hour security
Paid private parking on-site
Wifi
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Safe
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee

Location

Full view
100Great for walkers
Grade: 100 out of 100
465Restaurantswithin 0.3 miles
55Attractionswithin 0.3 miles
6,799Reviews223Q+A100Room tips
Traveler rating
  • 1,950
  • 2,332
  • 1,385
  • 608
  • 523
Time of year
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Popular mentions
Tatiana wrote a review Jan 9
New York City, New York6 contributions
This place don't even deserve a 1 rate, your Hotel was an awful experience, Garbage bags and boxes in the hallways, People without wearing mask roaming around, luggage abandoned in the elevators for several minutes, Poor Service, Hygiene non existence, A used mask in the garbage of a supposedly new room, and even roaches. we can Understand the situation with COVID but there is no excuse for the lack of the minimun to take care of your guests. we ran out of there as soon as we could and booked in The New Yorker. NEVER AGAIN!!
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Date of stay: January 2021Trip type: Traveled on business
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Response from JosephD2909, General Manager at Double Tree by Hilton Hotel Metropolitan New York City
Responded 2 weeks ago
We appreciate you taking the time to share your review with us, Garcia. We regret that your stay was anything less than ideal and that you faced such complications with our quality of cleanliness. We strive to provide our guests with only the most relaxing of visits so we’re disappointed you faced such difficulties and that your room wasn't properly refreshed before your arrival. We’ve forwarded your concerns with the appropriate members of our team so that we may improve moving forward. We hope to have an opportunity to provide you with a more positive experience that our guests are accustomed to.
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Rudy G wrote a review Feb 2020
Miami, Florida44 contributions37 helpful votes
Hotel's Favorite
The hotel was at a great location with quick access to the subway. The front desk personnel was excellent and very helpful. The room was very spacious, especially considering it was in NYC. The Godiva chocolate store across the street was a welcomed addition.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from JosephD2909, General Manager at Double Tree by Hilton Hotel Metropolitan New York City
Responded Feb 18, 2020
Thank you for the perfect rating! We're thrilled that your stay with us in Central Midtown was so enjoyable! Our team takes pride in offering our guests top-notch service in the best location, and your feedback assures us we are succeeding! We can't wait to host you again soon for another great stay! Have a lovely day!
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FRANKRAFFA wrote a review Dec 2020
Philadelphia, Pennsylvania83 contributions51 helpful votes
+1
This was the worst hotel experience that I have ever had and I never got to check-in. When I arrived at about 4 pm, there was a line of about 40 people trying to check-in. It was shocking. There were two people at the desk. I was there for two hours and then, had to leave because i thought that the room was a "covid buffet"- so many people in a hotel lobby. People were seated and standing everywhere. Being an older man with many co-morbidities and had to try to leave. There was no help when I called Hilton and Priceline could not do anything except to try to call the hotel. Priceline told me that no one answered and that they could not do anything without the hotel's staff allowing me to cancel my reservation. I do not know if my pre-paid reservation of two nights will be refunded. During this process, I had to stand outside in the freezing cold trying to get help on the phone, so that I did not contract covid.
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Date of stay: December 2020
Service
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Response from JosephD2909, General Manager at Double Tree by Hilton Hotel Metropolitan New York City
Responded 4 weeks ago
Dear Guest Please note the hotel has been closed since April 2020. We made the difficult decision to close the hotel and still remains closed; as we await positive news of reduction of spread and vaccine. Note the hotel is not charging any 3rd party for cancellation due to covid. Please contact me and we will assist with having your agency/3rd party resolve the charge for your stay. Stay safe and I look forward to hearing from you. Oscar Vertiz Overtiz@dtnewyork.com mobile 347-258-4224
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Rosy V wrote a review Dec 2020
3 contributions
We checked in with Leah, she was so informative and kind. We were greeted with such kindness unlike other places my boyfriend and I have traveled to. She accommodated us on the nicest highest floor available. Chocolates and cookies were given to us as well as a treat for staying with them. It was a beautiful first impression and we will definitely be staying here again.
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Date of stay: December 2020Trip type: Traveled as a couple
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Response from JosephD2909, General Manager at Double Tree by Hilton Hotel Metropolitan New York City
Responded Dec 11, 2020
Thank you for the kind words, Rosy! We're thrilled that your stay with us in Manhattan was so fantastic, and that you felt so well taken care of. We can't wait to host you again soon for another great experience!
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Olivier RD wrote a review Dec 2020
Anse Royale, Seychelles132 contributions80 helpful votes
We had a great short moment during our stay , it is ideally located nearby everything , access to the center and all the main highway !!! Despite the COVID , all the team is doing them best to pay attention , service is great , room is nice , we had a balcony !!! MUST TRY
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Date of stay: November 2020Trip type: Traveled as a couple
1 Helpful vote1 Save
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Response from JosephD2909, General Manager at Double Tree by Hilton Hotel Metropolitan New York City
Responded Dec 6, 2020
Thank you for the fantastic review, Olivier! We're delighted your time at DoubleTree by Hilton, Metropolitan - New York City was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience! Have a splendid day!
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PRICE RANGE
$151 - $380 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree new york city, new york city doubletree, doubletree metropolitan new york, doubletree metropolitan hotel new york city
LOCATION
United StatesNew YorkNew York CityTurtle Bay / Midtown East / Manhattan
NUMBER OF ROOMS
764
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Frequently Asked Questions about Double Tree by Hilton Hotel Metropolitan New York City
Which popular attractions are close to Double Tree by Hilton Hotel Metropolitan New York City?
Nearby attractions include Steve Cohen's Chamber Magic (0.2 miles), St. Bartholomew's Church (0.09 miles), and Greenacre Pocket Park (0.06 miles).
What are some of the property amenities at Double Tree by Hilton Hotel Metropolitan New York City?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
What food & drink options are available at Double Tree by Hilton Hotel Metropolitan New York City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Double Tree by Hilton Hotel Metropolitan New York City?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Double Tree by Hilton Hotel Metropolitan New York City?
Conveniently located restaurants include Spice Symphony, Obao Noodles & Bbq, and Nerai.
Are there opportunities to exercise at Double Tree by Hilton Hotel Metropolitan New York City?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Double Tree by Hilton Hotel Metropolitan New York City?
Yes, dry cleaning and laundry service are offered to guests.
Does Double Tree by Hilton Hotel Metropolitan New York City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Double Tree by Hilton Hotel Metropolitan New York City?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Double Tree by Hilton Hotel Metropolitan New York City?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.8 miles), World Trade Center Memorial Foundation (3.8 miles), and Hamilton Park (2.6 miles).
Is Double Tree by Hilton Hotel Metropolitan New York City accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.