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DoubleTree by Hilton Hotel Metropolitan - New York City

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Traveler (976)
Room & Suite (580)
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Overview
Hotel website
569 Lexington Ave, New York City, NY 10022-7562 See on map
AMENITIES
Free Internet
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Suites
Bar/Lounge
4 Star accommodation
Additional information
Hotel website
Offers from DoubleTree by Hilton Hotel Metropolitan - New York City
Special Offer:Breakfast for 2 and WiFi
Hotel deals
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Rooms
Nov 25Nov 26
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,702)
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4,736 results
Traveler rating
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Show reviews that mention
All reviews double tree great location new york warm cookies lexington avenue subway station rockefeller center central park times square king room around the corner few blocks street noise bolivar lobby nyc bellman
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1 - 5 of 4,736 reviews
Reviewed 2 days ago

Small, noisy room. Small bathroom that barely fits one person. Plaster falling off wall by window. Horrible staff. Bar serves food but not until 6 pm. Called management but no help in changing rooms. We left and stayed at Maxwell Hotel nearby. Much better experienceMore

Review collected in partnership with DoubleTree by Hilton
Thank Seaside813897
Response from JosephD2909, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 2 days ago

Dear Guest, thank you for sharing your feedback. We're disappointed to hear the service you received wasn't up to par. Providing our guests with exceptional service is something we take seriously. Please know this will be addressed with the appropriate members of our team so...More

Hotel's Favorite
Reviewed September 28, 2018 via mobile

arrived to hotel swift check in cookies nice wee touch ..room 2 doubles nice clean spacious room nice big clean bathroom ..the door seemed quite high off ground think this might be a safety feature ..we where x back of the hotel so typical hotel...More

2  Thank kerryBelfast
Response from JosephD2909, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded September 28, 2018

Thanks for the wonderful review, Kerry! We're thrilled you had such a fantastic stay at our prime location! It's also excellent your room was refreshed properly and that you appreciated our spacious and clean facilities. That's what we like to see! We strive for excellence...More

Reviewed 3 days ago

As this was my 1st time to New York, we wanted to book a nice hotel with a good location, the location was perfect but I found our room small and not to a 4* standard, the carpet looked as if it hadn't been hoovered...More

Thank Deirdre C
Response from JosephD2909, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 3 days ago

We appreciate you taking the time to share your feedback, Deirdre. We're disappointed to hear the condition of our hotel didn't meet your expectations and that you didn't notice all fees associated with your booking. We are able to offer a variety of additional services...More

Reviewed 4 days ago via mobile

Stayed on this hotel for 3 nights. Very tired looking hotel which in some areas was very dirty. Very unimpressed to find cockroach in the room and even less impressed when hotel receptionist thought this was funny. Hilton Gold members so seen lots of Hilton...More

Thank carolineegan2017
Response from JosephD2909, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 3 days ago

We appreciate you taking the time to leave us this feedback, Caroline. We regret that you had such difficulty during your time with us and that our team didn't go above and beyond to accommodate your needs and fix the problem. We strive to offer...More

Reviewed 5 days ago

This is a very tired property with cranky and not particularly helpful staff. Worse, the room thermostat didn't work. A maintenance call was placed early in the day; no repair was made...just came back to an open window with the heat still on. Absolute incompetence....More

1  Thank TXRoadWarrior
Response from JosephD2909, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 4 days ago

We appreciate you taking the time to share your feedback. We're disappointed that your stay with us was less than ideal and that our team didn't go above and beyond to accommodate your needs. It's also unfortunate you've noticed a decline in the quality and...More

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About
Amenities
Top amenities
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Business Center with Internet Access
Wheelchair access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Details
Price range
$147 - $517 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#217 Luxury Hotel in New York City
#227 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
$147 - $517 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#217 Luxury Hotel in New York City
#227 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Photos
Traveler (976)
Room & Suite (580)
Dining (48)
Pool & Beach (1)
Amenities (74)
Business Center & Event Rooms (14)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit - spectacular skyscrapers
like the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's paradise where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
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Questions & Answers
Ask a question
Bon L
October 18, 2018|
AnswerShow all 2 answers
Response from Nasser F | Reviewed this property |
Yes you will be able to, but sometimes hotels outsource this activity and charge you. You might get charged for handling and services (not sure if this hotel charges).
0
Votes
CaseyS209
October 10, 2018|
AnswerShow all 3 answers
Response from Lisa P | Reviewed this property |
I paid for the breakfast upgrade and then did not eat it as it wasn't the best quality. Lots of good breakfast options close by for better food. I hope your stay will be better than my stay as my room was pretty horrible... More
2
Votes
Garry F
September 9, 2018|
AnswerShow all 3 answers
Response from Jennifer J | Reviewed this property |
The hotel arranged a car for us to return to the airport but it was $60 or $70 if I recall correctly. Call and see if they can arrange pick up. Uber was about the same.
1
Vote
Room Tips
"Reserve somewhere else"
TXRoadWarrior
5 days ago
Read review
"ask for something on a higher floor and toward the back of the building so you don't hear as much..."
422micheleg
1 week ago
Read review
"Avoid the 7th floor"
Mobile16514672029
1 week ago
Read review
"Ask for a high floor, quieter"
ShowOurKidsTheWorld
2 weeks ago
Read review
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