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Crowne Plaza Times Square Manhattan

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1605 Broadway Between 48th and 49th Street, New York City, NY 10019-7406
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (4083)
Room & Suite (1650)
Dining (127)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 10/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Times Square Manhattan
Updated 10/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#233 of 508 hotels in New York City
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you've come for a meeting, you'll benefit from the new tech-friendly environment. If you're here for an event, you'll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you.
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Full view
Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Paid wifi
Indoor pool
Fitness / spa locker rooms
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Taxi service
Banquet room
Meeting rooms
Fax / photocopying
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Iron
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Family rooms
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, Spanish

Location

Full view
100Great for walkers
Grade: 100 out of 100
571Restaurantswithin 0.3 miles
226Attractionswithin 0.3 miles
11,966Reviews341Q+A100Room tips
Traveler rating
  • 5,637
  • 3,957
  • 1,380
  • 538
  • 454
Time of year
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Popular mentions
Trek38631003050 wrote a review Oct 17
1 contribution
Of course my reservation for July was cancelled as the hotel was closed for the pandemic. I received my cancellation in late June. It's been over 4 months and still have not received the refund. The IHG cancellation policy states "If you cancel a rate which required a deposit or payment in advance, we will do everything we can to process your refund as quickly as possible. Refunds ... may take up to 90 days for hotels to process from the date of cancellation...." So far it's been 120 days and I received this reply recently. ". Unfortunately, the Hotel remains completely closed, with all of its associates on lay-off, awaiting an infusion of Capital from its lenders. There is still no firm timeline to provide as to when the Hotel will be able to continue processing refunds." Unacceptable. I know of no other chain that is holding customer's money hostage as is Crowne Plaza IHG.
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Date of stay: July 2020
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NES78 wrote a review Oct 12
Racine, Wisconsin1 contribution1 helpful vote
Had to cancel our trip in July, that was booked for August, due to COVID-19. At that time, I was told I’d have a refund in September. In September, I was told October. It’s now October, I’ve made several attempts to check status on my refund and I’ve not received any response or refund. Extremely disappointed in the customer service and communication. I’ve had to cancel several other trips since July, all of which I received my hotel refund in just a few days. I’ve been patient and understanding of the impact this has had, for four months, but now this is starting to feel like I’m getting the run around and I’ll never see my refund!
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Date of stay: August 2020Trip type: Traveled with friends
1 Helpful vote
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Response from IHG Service, Other at Crowne Plaza Times Square Manhattan
Responded yesterday
Hello, 105nedas, I understand your concern about getting your refund, and I'm here to help you. I have sent you a PM regarding this matter to discuss if further, as I need more information about your reservation. Please accept my apologies for the delays with the refund, it is always our pleasure to host you and give you an unforgettable experience. I want to thank you for making us your choice, and I hope we receive your visit in the future. Alejandro G. Case Manager IHGService
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Helen B wrote a review Sep 2020
1 contribution3 helpful votes
Had booking for June, 2020 which was cancelled in april due to covid. Was told i would receive full refund in 90 days but never received it. After many calls and messages was told i would receive it by end of august. Again never received it. Contacted Crowne plaza again to be told i would receive it shortly. Still no word. I had other trips and flights cancelled by other companies and received full refunds no problem. Think it is shocking that still not received refund and when i call get passed about.
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Date of stay: June 2020Trip type: Traveled with friends
3 Helpful votes
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Response from IHG Service, Other at Crowne Plaza Times Square Manhattan
Responded 2 weeks ago
Hi helenbV5634LZ, I'm glad you choose our hotel for your visit to New York City. Thank you for staying. We promise a comfortable and convenient experience for all of our guests. I'm sorry you experienced issues with the stay, especially with your refund. I can see these dampened your visit. Trust that I alerted our management about this so we can make the necessary changes to better our service. I also sent a private message to discuss further. We appreciate your feedback about your stay and looking forward to your next travel. Many Thanks, Rein D Case Manager IHGService
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Joshua Collard wrote a review Sep 2020
1 contribution3 helpful votes
I had to cancel my trip due to Covid-19 in April, promised a refund within 90 days and I’ve received nothing. I chased again and was told 1/9 to re-open and now I’ve been told 1/10 - As they are awaiting capital from there lenders. This is not good enough, considering everyone has been impacted by this and you have no right to retain my funds. Safe to say when I can visit one day, I won’t be staying here...
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Date of stay: September 2020
3 Helpful votes
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Response from IHG Service, Other at Crowne Plaza Times Square Manhattan
Responded Sep 22, 2020
Hello joshuacollard, Thank you for taking the time to leave us feedback. I am sorry to learn about the delay concerning your cancelled booking refund. I have alerted the hotel management regarding your comments, and I trust that they will look into this and ensure that an appropriate resolution is taken. I have also sent you a private message to follow-up. I'll be waiting for your response. Best regards, Clayton G. Case Manager IHGService
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Allie D wrote a review Sep 2020
3 contributions3 helpful votes
Like other posters, I have not recieved a refund for a May trip that I cancelled in April. When I contacted IHG customer service, I was told I had to wait until the Crowne Plaza received a loan to cover the refunds. However, I made this reservation through IHG and cancelled through IHG. When I mentioned this, I was told that refunds are handled individually by the hotel. All my calls to the hotel are forwarded to IHG customer service. This experience has caused me to reconsider my association with IHG, through whom our family owns a timeshares and has used extensively in travel.
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Date of stay: May 2020Trip type: Traveled with family
2 Helpful votes
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Response from IHG Service, Other at Crowne Plaza Times Square Manhattan
Responded Sep 16, 2020
Hi vNutmegsmom01, I appreciate you taking the time to share your experience with us. Thank you for choosing our hotel for your lodging needs. I am sorry to learn your overall experience with us was a letdown due to the level of customer service you received surrounding your reservation. We always strive to make sure that every guest has an excellent encounter. I will make sure to let the relevant management know about your concern for review and evaluation. I trust that the measures taken will ensure that we prevent the same issue from happening again. I have also sent you a private message to ask for more information about your stay. Again, thank you for making us aware. I look forward to your response. Best, Zel N. Case Manager IHGService
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Previous
PRICE RANGE
$212 - $504 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza times square manhattan hotel new york city, crowne plaza hotel manhattan, crowne plaza new york city
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Times Square / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
795
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Frequently Asked Questions about Crowne Plaza Times Square Manhattan
Which popular attractions are close to Crowne Plaza Times Square Manhattan?
Nearby attractions include Broadway (0.2 miles), Times Square (0.1 miles), and Come From Away (0.2 miles).
What are some of the property amenities at Crowne Plaza Times Square Manhattan?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Crowne Plaza Times Square Manhattan?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Times Square Manhattan?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Crowne Plaza Times Square Manhattan?
Conveniently located restaurants include Frisson Espresso, Los Tacos No. 1, and B Side Pizzeria.
Are there opportunities to exercise at Crowne Plaza Times Square Manhattan?
Yes, guests have access to an indoor pool, a fitness center, and fitness classes during their stay.
Does Crowne Plaza Times Square Manhattan have an airport shuttle?
Yes, Crowne Plaza Times Square Manhattan offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Times Square Manhattan?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Times Square Manhattan offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Times Square Manhattan?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Crowne Plaza Times Square Manhattan?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.7 miles), World Trade Center Memorial Foundation (3.7 miles), and Hamilton Park (1.8 miles).