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Herald Square Hotel

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1,584 Reviews from our TripAdvisor Community

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Showing 976: English reviews
1 review
4 of 5 stars Reviewed 3 days ago NEW

The location of this hotel is going to be prime. Conveniently located in Koreatown and subway station around the corner to go anywhere along the N,Q,R,B,D,F,M train. Very close to a lot of good Korean food that Manhattan has to offer. Also very close to the famous Madison Square Garden and Empire State building. Pretty comfortable hotel that I find... More 

Helpful?
Thank Jeffrey T
Maribel V, Manager at Herald Square Hotel, responded to this review

Dear Jeffrey T Thank you for choosing Herald Square Hotel and for your review, your feedback is important to us. We are so sorry to hear about your experience with WiFi Hotel was disappointing. We are constantly striving to improve our guests' experiences and reviews such as yours allow us to do this. All the issues you noted will be... More 

Wilmington, North Carolina
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

The hotel was very clean and cute. I loved the flowers on the outside, too! They did a great job refurbishing, and the staff was very nice and helpful. The hotel is located in a great place, too, with shopping and Times Square close by. It's also very close to a subway station, which was helpful. The only negative thing... More 

Helpful?
Thank lescheetz
Maribel V, Manager at Herald Square Hotel, responded to this review

Dear lescheetz Thank you for choosing Herald Square Hotel and for your review, your feedback is important to us. We are pleased to know you enjoyed your time with us and that our facilities were the perfect accommodation to you within your stay at our hotel. Our main priority is to be able to offer a very comfortable atmosphere for... More 

Burbank, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the hotel in June, and had a nice stay. Yes, the breakfast is nothing special, but it was sufficient. Personally, I like to eat something quick and decent, and coffee and oatmeal was fine for me. A couple times they were low on items, but all one had to do is either wait a few minutes or ask... More 

Helpful?
Thank Williesoke
Maribel V, Manager at Herald Square Hotel, responded to this review

Dear Williesoke, Thank you so much for taking the time to write a review. We are very happy to hear that you enjoyed your stay here at the historic Herald Square Hotel. We recognize the importance of providing our guests with a relaxing place to return after exploring the city. Since most of our guests are far from home we... More 

Bedford, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

In relative terms, given that New York is an expensive city to visit, the hotel offers good value for money. It is very conveniently located: an easy walk to Penn Station and close to other midtown attractions such as the Empire State Building, the Rockefeller Center, MoMA etc. Also just a short walk from the nearest subway (34th Street). The... More 

Helpful?
Thank BobMarais
Maribel V, Manager at Herald Square Hotel, responded to this review

Dear Loman55, Thank you so much for taking the time to post a review. Feedback from our guests is our best method of finding ways to improve ourselves and our hotel. Our central location allows our guests easy access to some of the most famous landmarks and attractions that NYC has to offer. For our part, we do our best... More 

Shropshire, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here in May 2015 (late reviewer oops) and it was an inexpensive find in a brilliant location in an expensive city. Three of us were in a twin double room. We didn't get one of the refurbed rooms as in the pictures but it was okay. The beds were very comfortable but the room was dark and hot. The... More 

Helpful?
Thank Jaz0810
Maribel V, Manager at Herald Square Hotel, responded to this review

Dear Jaz0810 Thank you for choosing Herald Square Hotel and for your review, your feedback is important to us. We are sorry to hear your experience was not how you expected it to be within your room.We are in the process of updating our property it’s under renovation. And we would love to have the opportunity to have you stay... More 

Cleveland Ohio USA
Level Contributor
110 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Knowing that I paid less than $150 for a hotel conveniently located in the peak summer season, its only fair that my review reflect the rate paid. This hotel is clean and comfortable. The front desk was helpful. I was basically only in the rom to sleep and shower...and both experiences were fine. This aint a place to take a... More 

Helpful?
Thank beaubo
Maribel V, Manager at Herald Square Hotel, responded to this review

Dear Beaubo Thank you so much for taking the time to write a review. We are so glad that you enjoyed your stay here. Reviews such as these are vital to us as they give us valuable insight on how to improve our guests' stay. We are sorry to hear that our stlye of our hotel was not up to... More 

2 reviews
1 of 5 stars Reviewed 3 weeks ago

First of all the good: The location is very good, a few minutes walk from Empire State Building, Flatiron Building, Madison Square Garden etc. If you are looking for a very low cost option with no frills then this may be for you. However, we were disappointed by a number of things. The room was VERY basic, which is ok... More 

Helpful?
Thank Andy B
Maribel V, Manager at Herald Square Hotel, responded to this review

Dear Andy B Thank you for choosing Herald Square Hotel and for your review, your feedback is important to us. We are disheartened to hear that your stay with us was less than you expected. We take pride in providing the best service we possibly can and hope you'll allow us to remedy this situation.Reviews such as these are vital... More 

San Antonio, Texas
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel is in an excellent location off of Fifth Ave and 2 blocks from the Empire State Building. The hotel is converted from a historic building and there is lots of charm. I stayed 4 nights in a single room. The room was tiny, but had a large bed and everything I needed. The window was fake and offered... More 

Helpful?
1 Thank darlenmm
Maribel V, Manager at Herald Square Hotel, responded to this review

Dear Darlenmm Thank you for choosing Herald Square Hotel and for your review, your feedback is important to us. We are disheartened to hear that your stay with us was less than you expected within your room.We are constantly striving to improve our guests' experiences and reviews such as yours allow us to do this. All the issues you noted... More 

Durban, South Africa
Level Contributor
145 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Booked this hotel for the price as it was cheaper than all other reasonable options in the area (or on Manhattan!) at the time, so was expecting a less than favourable outcome. I was very pleasantly surprised when I arrive to find a large room with great bathroom (708). What a relief! The room is at the back of the... More 

Helpful?
2 Thank AngelaBax
Maribel V, Manager at Herald Square Hotel, responded to this review

Dear AngelaBax Thank you for choosing Herald Square Hotel and for your review, your feedback is important to us. We are pleased to know you enjoyed your time with us and that our facilities were the perfect accommodation to you within your stay at our hotel.Our main priority is to be able to offer a very comfortable atmosphere for our... More 

Colombia, S.A.
Level Contributor
137 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
3 of 5 stars Reviewed 4 weeks ago

So I set this up for a stay on a Sunday night and then a Tuesday night. The Sunday night stay was amazing. The room was a renovated queen with a massive bathroom. Room 116. Quite beautiful. And since it was during a heatwave, the AC just rocked the room. At checkout I had told the front desk clerk that... More 

Helpful?
1 Thank inspectorjavert70
Maribel V, Manager at Herald Square Hotel, responded to this review

Dear inspectorjavert70 Thank you for choosing Herald Square Hotel and for your review, your feedback is important to us. We are sorry to hear your experience was not how you expected it to be within your room and breakfast.We are saddened to learn our front desk agent failed to deliver service up to our standards. Thank you for bringing this... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
Official Description (provided by the hotel)
Close walking distance to the Empire State Building, Madison Square Garden and Macy's.Close to the Theater District, Times Square, radio City Music Hall and Rockefeller Center.Beautiful newly renovated rooms.Complimentary coffee machine in the lounge area.24 hours front desk and concierge service.Non Smoking throughout.Free wireless internet access.A hotel you can recommend to your clients, friends and family. ... more   less 

Additional Information about Herald Square Hotel

Address: 19 West 31st Street, New York City, NY 10001-4402
Location: United States > New York > New York City > Midtown , Manhattan
Price Range: $174 - $453 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Herald Square Hotel 3*
Number of rooms: 98
Reservation Options:
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Also Known As:
Hotel Herald Square
Herald Square Hotel New York
Hotel Style:
#237 Romantic Hotel in New York City
#240 Family Hotel in New York City
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