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Grand Hyatt New York

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7,308 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Hyatt New York
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Showing 5,772: English reviews
London, United Kingdom
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed October 26, 2012

Had a brilliant stay here. Situated between Grand Central Station and the Chrysler Building giving you easy access to everywhere in Manhattan. Rooms were excellent as were all staff. Would stay here again. Great coffee shop across the road which was our first port of call in the mornings.

Helpful?
2 Thank ambalilly
London, United Kingdom
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed October 25, 2012 via mobile

I had acute appendicitis, and asked the hotel to call the house doctor, which they did. However, he wanted $400 cash - didn't take credit cards. Hotel refused to charge his bill to my hotel room, so in a gravely ill condition I was forced onto the street to draw the cash (the hotel's ATM only allows $200 withdrawal). My... More 

Helpful?
Thank SAexpat
GrandHyatt_NY_Mgmt, Public Relations Manager at Grand Hyatt New York, responded to this review

Dear SAexpat, We appreciate you writing a candid review here on TripAdvisor. At your convenience, please email qualitynycgh@hyatt.com as we would like to speak with your directly about your stay with us. I wish you a quick recovery. Best, Lauren More 

Naperville, Illinois
Level Contributor
72 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed October 25, 2012

Although a bit pricey, I was very pleased with the hotel. As its name implies (Grand Hyatt) it is located next to Grand Central Station. Getting to all areas of the tri state region - and within Manhattan - is a breeze. Excellent rooms, meeting space and staff.

Helpful?
2 Thank Jon R
Arroyo Grande, CA
Level Contributor
76 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed October 23, 2012

We saved a lot by bidding on Priceline, and when we checked in nothing was said about Priceline (sometimes one gets snide comments) and were actually given an upgraded King Size room. The hotel was perfect in terms of location, within walking distance of Bryant Park, Times Square, and 30 Rock, and with connections throughout the city at Grand Central... More 

Helpful?
Thank zeppo2
Cork, Ireland
Level Contributor
48 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed October 23, 2012

I was a slight bit confused upon checking into this room. They don't make it obvious where check in is. There are some desks to the left atop the escalators and the check in desks are towards the end but no signs saying this is reception. The lady that checked us in, not going to name names, was as warm... More 

Helpful?
1 Thank RobertScully
Houston, Texas
Level Contributor
123 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed October 22, 2012

My first experience with this Grand Hyatt was a disappointment. We chose to be upgraded to a “Club Level” room, thinking this would be a great room. We got Floor 16, (thinking this was high, but only the second floor with rooms of the 32 floors) with an inner-facing room looking out onto a dark, black glass column, with barely... More 

Helpful?
1 Thank Olent
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed October 22, 2012

Just had four nights here and had to bring our own luggage into reception. The receptionist Evone was great. After getting our own stuff to our room, we found timber look floors and now tea or coffee making facility. They hotel is in a great position but the cold timber floor and extreme slow elevators and lack of assistance from... More 

Helpful?
Thank Laraine L
New London, Connecticut, United States
Level Contributor
175 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed October 22, 2012

My wife and I spent one night at The Grand Hyatt on a weekend trip to New York City. We arrived at Grand Central Terminal at 10:15 AM, which is right next door to the hotel. We were booked on a tour at noon, so we wanted to drop our luggage off at the hotel first, even though we didn't... More 

Helpful?
Thank William S
Minneapolis, Minnesota
Level Contributor
207 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed October 21, 2012

I am a loyal Hyatt fan, so that preidisposes me to their properties. It has been several years since I have stayed at the flagship because I have chosen the new Andaz properties on 5th Ave and Wall Street. I can't say that I like the remodeled look of the hotel all that much, especially the lobby area which seemed... More 

Helpful?
1 Thank Medas2005
Tampa, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed October 21, 2012

The Grand Hyatt NYC is a good looking hotel but my room was burglarized. PLEASE hide your property and double check your doors because some are defective. This place is scary so be extra careful as it is connected to Grand Central Station. Latch your doors and check your closets. The security will be of no use and they will... More 

Helpful?
5 Thank Michelle H
GrandHyatt_NY_Mgmt, Public Relations Manager at Grand Hyatt New York, responded to this review

Dear Michelle H., Thank you for your review. I am very sorry to hear of your experience. I know you have already spoken directly with our Head of Security and resolved the situation. If you would like any further clarification, please don’t hesitate to reach out. Best, Lauren More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
Official Description (provided by the hotel)
Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and three restaurants and lounges. Direct access to Grand Central Terminal and connected to the Chrysler Building. Steps from Times Square, Shopping and the Theatre District. ... more   less 

Additional Information about Grand Hyatt New York

Address: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017-8500
Location: United States > New York > New York City > Midtown , Manhattan
Price Range: $223 - $555 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hyatt New York 4*
Number of rooms: 1306
Reservation Options:
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Also Known As:
Grand Hyatt New York City
Hyatt New York City
Hyatt Hotel New York City
Hotel Hyatt New York
Grand Hotel Hyatt New York
New York City Grand Hyatt Hotel
Grand Hyatt Hotel New York
New York Hyatt
New York City Hyatt
Hotel Style:
#42 Green Hotel in New York City
#191 Luxury Hotel in New York City
#199 Romantic Hotel in New York City
#210 Family Hotel in New York City
#218 Business Hotel in New York City
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