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Grand Hyatt New York

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Grand Hyatt New York
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8,119 Reviews from our TripAdvisor Community

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Showing 6,475: English reviews
Glasgow, United Kingdom
Reviewed December 2, 2014

just back from 5 days stay at this lovely hotel everyone in full hotel extremely well mannered professional caring could not do enough for you especially guest check in great rooms and decor best thing about hotel location its perfect did not visit the restaurant bar prices wee bit expensive to some of the cool pubs we could go to...

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Thank alanlivy l
Brussels, Belgium
Reviewed December 2, 2014

We went as a family of four from Belgium(we're Irish) and stayed for six days. We loved are room(which was on the 33rd floor) and found it well decorated. I found the only flaw in the hotel, when I went anyway, that you couldn't get dinner to eat there, or breakfast. However, the staff were friendly and recommended places to...

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1Thank Conor M
Reviewed December 2, 2014

I recently had a chance to stay at this lovely hotel and I am so glad that I did. I worried that it would be too busy and that I would get lost in the hubub of such a large hotel. I need not have worried. In truth, it almost felt a bit boutiquey in a fun sort of way....

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Thank Ann G
Austin, Texas
Reviewed December 2, 2014

We stayed at the Grand Hyatt New York for Thanksgiving in a "VIP" two bedroom suite. The layout of the room is perfect for a large family--a bedroom with a king bed, connected to a large living/dining room, connected to a bedroom with two double beds. Three bathrooms in all. We had breakfast most mornings in the Hyatt Club, located...

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Thank mostfavorednations
Aberdeen, United Kingdom
Reviewed December 2, 2014

My wife and I have just returned from a weekend stay in New York where we stayed at the Grand Hyatt Hotel. We cant speak highly enough of the hotel for everything from location to the friendliness of the staff which was to an impeccable standard. we are already looking at going back there in the next couple of years...

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Thank David O
Reviewed December 1, 2014 via mobile

We've just spent an excellent week here, so sad to leave! Loved everything about this hotel from it's spotlessly clean rooms, cool decor to the all the lovely, helpful staff. Everyone we encountered were courteous and kind. Highly recommended!

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1Thank Allegra24
Los Angeles, California
Reviewed December 1, 2014

I visited this hotel three years ago for thanksgiving holiday; then, I was very impressed with the location, décor and service. So, I decided to stay in the same hotel for this thanksgiving holiday. Service at the counter was good; however, it needs more customer service; for instance, let people knows where the restaurant is located, continental breakfast, the gym,...

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1Thank mart1212
GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New York, responded to this review

Dear mart1212, Your loyalty to our hotel is much appreciated, as well as your review. Though our location was to your liking, we want to ensure every aspect of your stay is consistently excellent. The customer service, as you note, should anticipate requests or queries, and we will make note of your feedback for future guests. We hope your Thanksgiving...

Coatbridge, United Kingdom
Reviewed December 1, 2014

Situated on W42 Street this hotel is in a great location for all of the Midtown attractions. 5th Ave only a few blocks away and easy links to all of Manhattan. Being close to Grand Central it is so easy to hail a taxi, and of course easy access to the subway. The amenities of the hotel are suitable for...

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Thank JAMES P
Hong Kong, China
Reviewed November 30, 2014

Location is the only positive point about this hotel . When we checked in around 10 pm , there was only one staff at the reception and we had to wait for a long time . Once we got to the desk it took almost 30 mms to compete the check in . They messed up the reservations and cancelled...

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Thank fab68
GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New York, responded to this review

Dear fab68, Thank you for your feedback. We are troubled to hear of the issues you experienced at check-in, along with the lapse in service by our housekeeping staff. The situations you describe do not reflect our aim to provide quick, efficient service. Please do not hesitate to reach out at the email below so we can discuss your experience...

St. James, NY
Reviewed November 30, 2014

My husband and I stayed at the Grand Hyatt for our anniversary. When I checked in, the procedure for parking the car was very confusing and stressful--I was asked to leave my car double parked in front of the hotel while the parking attendants tried to get to it in the midst of an insane amount of traffic. As I...

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Helpful?
Thank Michele H
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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and three restaurants and lounges. Direct access to Grand Central Terminal and connected to the Chrysler Building. Steps from Times Square, Shopping and the Theatre District. ... more   less 

Additional Information about Grand Hyatt New York

Address: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017-8500
Location: United States > New York > New York City > Midtown , Manhattan
Price Range: $243 - $509 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hyatt New York 4*
Number of rooms: 1306
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Despegar.com, Hyatt Hotels Corporation and Jetsetter so you can book your Grand Hyatt New York reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt New York City
Hyatt New York City
Hyatt Hotel New York City
Grand Hotel Hyatt New York
Hotel Hyatt New York
New York City Grand Hyatt Hotel
Grand Hyatt Hotel New York
New York Hyatt
New York City Hyatt
Hotel Style:
#44 Green Hotel in New York City
#190 Luxury Hotel in New York City
#199 Romantic Hotel in New York City
#210 Family Hotel in New York City
#218 Business Hotel in New York City
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Questions & Answers

Here's what travelers have asked, with answers from Grand Hyatt New York staff and other travelers.
72 questions
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Questions? Get answers from Grand Hyatt New York staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“upgrade to better room”
 of 5 bubbles 10MariB, 2 days ago | Read review
“stay away -”
  • coverless comforter with stains.....
 of 5 bubbles Bjrem, 5 days ago | Read review
“Stay somewhere else”
 of 5 bubbles BLCMMC, 1 week ago | Read review
“Go for a Deluxe King for the extra space.”
 of 5 bubbles AdeleT649, 1 week ago | Read review
“Ask for a quiet room.”
 of 5 bubbles 89mc, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question