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Grand Hyatt New York

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109 East 42nd Street Park Avenue at Grand Central Terminal, New York City, NY 10017-8500
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (3353)
360
Panoramas (27)
Room & Suite (1544)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Hyatt New York
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#405 of 521 hotels in New York City
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Located in the heart of midtown Manhattan, elevate your stay from good to grand at Grand Hyatt New York, the only hotel connected to the majesty and advantages of Grand Central Terminal. Our 42nd Street location places you within walking distance to the City's best dining, shopping, and attractions. Find yourself steps away from the Chrysler Building, Times Square, 5th Avenue shopping, the Empire State Building, Central Park, Rockefeller Center, and the Theatre District. Enjoy award-winning dining, a 24-hour fitness center, and complimentary Wi-Fi.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
24-hour security
Baggage storage
Wifi
Restaurant
Breakfast available
Banquet room
Meeting rooms
Concierge
Convenience store
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Iron
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English

Location

Full view
100Great for walkers
Grade: 100 out of 100
468Restaurantswithin 0.3 miles
74Attractionswithin 0.3 miles
11791Reviews163Q+A100Room tips
Traveler rating
  • 3,482
  • 3,742
  • 2,387
  • 1,211
  • 971
Traveler safety
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Popular mentions
Dannyd10 wrote a review Jan 2021
2 contributions2 helpful votes
Fantastic hotel. Right in the heart of midtown Manhattan. The staff couldn’t do enough for us. Will defiantly be returning in the future. If you want a great hotel I nyc this is the hotel for you. Staff are amazing couldn’t made us feel more welcome
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Date of stay: February 2020Trip type: Traveled with family
1 Helpful vote
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Richard E wrote a review Dec 2020
Adelaide Hills, Australia10 contributions13 helpful votes
Without sounding pretentious my stay at the Grand Hyatt was the worst hotel experience I have ever had. I paid 9k AUD for a Presidential Suite for New Years. The room was not available and they slipped us into a 1 bedroom suite without advising us that we had been downgraded. No real apology when confronted about it just said. We are fully booked and that’s what you have. The check in team were lacklustre, leaning on your palm and checking us in with 1 hand, no greeting, no banter no did you enjoy your 20 hour journey to get to NY. It took 4 days of a 5 day stay to speak to anyone in authority. The furniture in the rooms is dirty and the presentation of the Club room was even worse with stains on chairs my friends put down napkins before they would sit on it. This hotel is on a list to be demolished so the upkeep is minimal, the attendants don’t care and the overall customer service was appalling. I read constantly the feedback and find it amusing that it’s still actually accepting guests. The lighting system would turn on at all hours of the night. No full length mirror so my wife had to stand in the middle of the bed and look into the bathroom mirror. It was never explained that the tourist fee you pay entitles you to spend 20USD in the snack shop on concierge level. We bought back cheesecake to the room and had to eat it with a icy pole stick as the fully equipped kitchen was not equipped with cutlery or crockery. So I did get back 3k, but in reality all I did was pay for the room I got. The turnover of Management is astounding and those that I did reach out to never responded. I had to rate the experience 1 Star as no stars will not allow you to proceed. Do yourself a favour and stay somewhere else to avoid the disappointment. Their CEO Mr Mark Hoplamazian should mystery stay this hotel and see what his guests are really getting , because it isn’t much.
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Date of stay: January 2020
Value
Location
Service
1 Helpful vote
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Pachith K wrote a review Aug 2020
Boston, Massachusetts31 contributions45 helpful votes
I traveled here in September of 2019, for the firs time. Conveniently located connected to Grand Central Station, this hotel is definitely going to be my go-to stay whenever visiting the city. The ease and convenience to every hot spot in the city and transit is what did it for me. Rooms are clean, amenities are great. I would recommend for anyone visiting who doesn't' want to lug their luggage around the city to a spot.
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Date of stay: September 2019
3 Helpful votes
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Response from Elizabeth Sullivan, Marketing at Grand Hyatt New York
Responded Aug 31, 2020
Dear pachithk, Thank you for taking the time to write a review. We're so happy to hear that we will be your go-to hotel when you visit NYC. Our location certainly makes it convenient to explore everything NYC has to offer. We look forward to welcoming you back soon when our doors reopen! Warm regards, Eugene Mardell Hotel Manager
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Samleena wrote a review Jul 2020
Birmingham, United Kingdom35 contributions55 helpful votes
Absolutely loved this hotel, not to far from times square which was important for my first time in NYC. Room was very big and spacious more than enough for me and my friend. My stay was for 4 days and found staff to be welcoming and helpful. I would 100% return to the hotel and plan on doing so in the future!
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Date of stay: February 2020Trip type: Traveled with friends
3 Helpful votes
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Response from Elizabeth Sullivan, Marketing at Grand Hyatt New York
Responded Jul 27, 2020
Dear Samleena, Thank you for your glowing review! We're so happy to hear that you enjoyed our location in the heart of Midtown Manhattan and that our staff was very accommodating. Until next time... Warm regards, Eugene Mardell Hotel Manager
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Emmy wrote a review Jun 2020
Curaçao21 contributions24 helpful votes
Great location I have to say that the location was greattt we could walk around and almost everything were very close by, we had to wait so long for the check in (it was summer time )but friendly staff, very nice hotel, nice view from the restaurant, breakfast was good. But unfortunately when I was taking a warm shower the first night when I started feeling very strange water them I looked up and It was a leaking in the ceiling so it was a dirty water coming from the upstairs room ( terrible ). When we called to reception to explained what happened , the receptionist said let me check if we had more rooms available coz is hight season ... so we had to wait for a few hours for a new room... after that everything was okay!
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Date of stay: July 2019Trip type: Traveled with friends
3 Helpful votes
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Response from GrandHyattNY, Public Relations Manager at Grand Hyatt New York
Responded Jun 29, 2020
Dear emmyh_up, Thank you for taking the time to write a review. We are happy to hear you enjoyed our prime location in the middle of Midtown Manhattan and our staff was very accommodating. We apologize for the leak and are glad you were able to rest in a new room. We hope to see you soon!
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PRICE RANGE
$204 - $508 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt new york city, hyatt new york city, new york city grand hyatt hotel, grand hotel hyatt new york, hotel hyatt new york, hyatt hotel new york city, grand hyatt hotel new york, new york hyatt, new york city hyatt
LOCATION
United StatesNew YorkNew York CityMidtown East / Manhattan
NUMBER OF ROOMS
1298
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Frequently Asked Questions about Grand Hyatt New York
Which popular attractions are close to Grand Hyatt New York?
Nearby attractions include New York Public Library (0.3 miles), Grand Central Terminal (0.07 miles), and The Escape Game New York City (0.2 miles).
What are some of the property amenities at Grand Hyatt New York?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Grand Hyatt New York?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Hyatt New York?
Yes, parking is available to guests.
What are some restaurants close to Grand Hyatt New York?
Conveniently located restaurants include John's Coffee Shop, The Capital Grille, and Momosan Ramen & Sake.
Are there opportunities to exercise at Grand Hyatt New York?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Grand Hyatt New York?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hyatt New York offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Grand Hyatt New York?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.4 miles), World Trade Center Memorial Foundation (3.4 miles), and Hamilton Park (2.5 miles).
Is Grand Hyatt New York accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.