Date of stay 9/2-9/6. Everything was so outstanding. The entire staff was amazing from David, the (BEST) concierge (who managed to obtain a Friday night resy at The Polo Bar for a party of 5) to Junior the (BEST) doorman, the front desk staff & the elevator attendants. We were traveling with our pup and had a kennel sent to the hotel in advance of our stay and even the man in the package room called me to let me know it had arrived. Booked through AMEX travel. Was pleasantly surprised when we were upgraded two levels (room 1205) instead of one. All perks were honored, early check in, late check out, breakfast each day in Dowling's (delish). Maitre'd at Bemelman's always managed to find us a table (no small feat on a Friday & Saturday night). A short time after arrival we were sent a bottle of Moet and a bowl of beautiful ripe plums, as well as a placemat and food bowls for Felix, our pup. Was offered the house car on two occasions to ferry us to dinner. When we checked out, the staff said goodbye to Felix by name. All of this comes at a price but well worth it. (You can purchase the soap and candles in the concierge office!) We can't wait to return to this most amazing hotel that felt like our home away from home.…
The Carlyle has become our home away from home when visiting the City. The Staff, and the renovated property are outstanding. The level of service and VIP treatment adds a real touch of class. It was nice to see the hotel opening up the restaurant Dowlings and Bemelmans Bar both were amazing as always. Can’t go wrong staying at the Carlyle!
Room was not ready at 3pm upon check inn , Not told at what time to expect the room to be available. Stay was for 3 nights. When in the room, the bathroom was about 20-245 square feet which seems odd in a hotel of that price and standing. All in all a pour stay and will not return.
First time here. Really nice visit. Fantastic old-school art-deco place. History seeps from the walls. Incredible original mural artwork in the Bar. Amazing dedicated staff. Classy atmosphere. I wasn’t aware of the fun history/background of the hotel before staying. While there’s plenty of discretion within the walls, it’s also a place to be see and be seen. Nightlife is lively here. Great Jazz trios starting at 9:30 each night which is fun. Thankfully hotel guests get to cut the lines.
Overall I enjoyed my stay however it did not seem quite 5 stars. The suite was updated but the bathroom was small. The staff were very pleasant. However the lobby and other public areas seem old and tired. The spa-gym seem like afterthoughts.
My wife and I had a good laugh at the exorbitant pricing of this hotel, last time we stayed the same room was about $700 per night which is not cheap, now it’s increased to nearly $1,500 with taxes . Wow! Talk about a ride on the inflation train! The Loews Regency and Sherry Netherland are still somewhat more reasonable.
My husband and I celebrating the beginning of our honeymoon at the MARVELOUS Rosewood property, the iconic Carlyle, upon check in they made sure we had everything we needed and more, we arrived early in the morning so they gave us early check in and that was highly appreciated since we had a red eye flight, room service, breakfast and the wonderful bar Bemelman’s have top notch service! We were delighted with the quality and attention of all the wonderful staff!
I needed to stay on the upper east side of Manhattan. Normally, I would stay just outside of this area at the Four Seasons on 57th street, however it was closed for restorations, so instead I chose The Carlyle on 76th and Madison. I really enjoy Rosewood hotels, having stayed at the Rosewood Mayakoba last August, which was wonderful. The Carlyle is not up to snuff. It was/is a NY institution, elegant, the choice of royalty. However, this is based on the past. The hotel needs a renovation, to pull it out of the 1980s. I was very surprised that during my entire time, there was only one person at the reception desk. She was lovely, but alone. This is supposed to be Rosewood’s NY hotel, and there is one person running things? Notice, I said reception desk, the concierge NEVER had someone manning the desk, not once. How is that possible? My next gripe, a mouse that we saw scurrying through Dowling’s at lunch! This encounter really upset my kids and we decided to go out for lunch. Positives? The housekeeping was very nice as they changed the sheets daily. Laundry, was another story, as I’m still waiting for laundry sent for same day service, two days later! The hotel needs a renovation and more staff. The place feels sleepy.…
While we didn't stay at the hotel (we will next time), we went to see Tony Danza at the Cafe Carlyle Dinner Club. What a nice night!. Its an intimate setting with old school professional service, excellent food, and they really know how to make a great cocktail. Tony Danza was a special treat and didn't disappoint - what a showman. The Cafe has such a welcoming feeling. NYC used to have a wealth of such venues but they are only a few left. All I can say is the night was worth the price.
We had a great stay in a King Suite at the Carlyle. The hotel is exceptional and the rooms are large by NYC standards. The biggest standout, however, is the staff. Everyone we encountered - from the bellmen to the front desk staff to the housekeepers were exceptional.