This vorable hotel has had its ups and downs, with some rooms renovated beautifully and others still untouched, but all in all, with its beautiful bar, its perfect location, its exceptional service, and its great views, plus almost needless to say, its remarkable heritage, this remains my hotel of choice. Prices for everything are steep, but then so are they in many other luxury hotels in New York. And if you can post the feel of a home away from home as does this establishment.
The Carlyle has become our home away from home when visiting the City. The Staff, and the renovated property are outstanding. The level of service and VIP treatment adds a real touch of class. It was nice to see the hotel opening up the restaurant Dowlings and Bemelmans Bar both were amazing as always. Can’t go wrong staying at the Carlyle!
The staff was very personable and lovely, but the room, 2101, needs a serious upgrade! Carpet frayed throughout room, paint cracking and pealing, and furniture and bathroom also in need of renovations. Certainly question the overpricing of my stay, but I guess it’s because of the Carlyle name.
Every one on staff in all capacities could not have been nicer or more helpful. Amazing! Our room 1202 was fabulous and would love to stay in it again and will surely be back. So glad the Cafe is back and Bemelman's was great. glad you are now giving priority to hotel guests. We were celebrating at the Carlyle after our wedding. Thanks for making it a great time!
Has been one of the most outstanding trip in NYC! the staff at the hotel has been superb! always available.. the room was just stunning and the new renovation extremely sophisticated really the place to be
Our stay at the Carlyle was spectacular as always. However, it was particularly special in this case as we made reservations to celebrate my birthday, only to realize it was MET Gala weekend. Not to worry, Sonal worked her magic as always and was able to find terrific rooms for my wife and I, along with two other couples. Braye and I were happy to introduce the magic of the Carlyle to our friends- who now understand what we have been telling them about the special place on 76th & Madison. We look forward to coming back again in a few months!
Horrible Service. One person at front desk during all our stay. Even for met gala huge lines. No greeting, no welcome, no how was your travel, no information given where the bar, breakfast is. No welcome card, no amenities. Do not disturb sign ignored twice, empty beer bottles not taken away, no re-filled. Folio not send as promised, no personal touch. They didn’t ask us if we like to have help with the luggage. Coming back from dinner, having a nightcap we have been all charged 35 usd for using the bar. This hotel is a total joke.
No words to describe how perfect this hotel is in every way. We seek out 5star hotels whenever we possibly can and this property stands alone in personality and overall excellence. We chose the Carlyle because we had watched the documentary and commented that the next couples trip to NYC we would stay there. It truly lived up to everything in the film, and more!
Having stayed at the Carlyle for almost 40 years, I was looking forward to spending Easter with my daughter , who was also celebrating her birthday. I booked a superior suite, which from the picture on the website looked exactly like the room we had in 2019. However, it was not the same, so I questioned the discrepancy, and was told that room was a Carlyle suite and would be $400 more. I was already at a high rate and on the American Express platinum program which generally provides an upgrade if available. Eventually, Claudia, the night manager found a similar room, that had not been renovated yet, which we like much more. Not as nice a view, and no coffee pot, and no lotions, but eventually that was rectified. The Carlyle is still the grande dame of NYC, and in spite of the changes, it is still a lovely hotel. No more elevator operators, or buffet breakfast, but Bemelmans Bar is wonderful, and the staff incredible. I particularly want to applaud Claudia, Dimitri, Bemelmans manager, and Roger who never left us thirsty. Also great service from David and the concierge desk. Everyone at the hotel made us feel comfortable and welcome. Its not quite what it used to be, but still has great charm and ambience. Thank you to the entire staff!!!…
The Carlyle is pure heaven from the moment you walk in- from the very welcoming doormen and front desk staff to everything else! David the Concierge is amazing, totally on top of every request and he sends printed booking confirmations to your room straight away - he found the best theatre tickets, best tables in restaurants, and top limo services- in addition, a smart hotel car will take you on short trips if it is available. The room was perfect, quiet, spotlessly clean, very comfortable bed, duvet and feather pillows, lots of fluffy towels, and easy to reach plugs for computers. Great housekeeping and turn down service. Temperature in my room dropped at night (unusually cold weather in April) and a fan heater was brought up within minutes, warmed me up straight away. Telephones are answered straight away, by a very polite and helpful team. Iconic bar with fabulous live music, delicious drinks and top service- a beautiful room, full of style and atmosphere. Restaurant is amazing too, proper old school level of excellence. Room service arrives quickly and beautifully presented. Love every aspect of The Carlyle- it is beyond fabulous!…