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Heritage Hotel New York City

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Heritage Hotel New York City
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634 Reviews from our TripAdvisor Community

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Showing 475: English reviews
Montréal, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 30, 2016

Great location. Rooms a little old, great staff, great price. To make sure you sleep really well, ask for a room giving on the interior yard. Way less noise, view not so great but worth the good sleep. Easy to transit to airports by subway

Review collected in partnership with this hotel

Helpful?
Thank VincentMontreal514
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Thank you for your beautiful review. We are happy and appreciative of your kind words. It's something our staff takes great pride in, so we value your feedback. We are perfect for exploring Manhattan. We have world famous restaurants like Eataly and 11 Madison Park. We are just a short walk from Fifth Avenue, Madison Square Park, Flatiron Building and... More 

Little Rock, Arkansas
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 27, 2016

I love this hotel - it is small, a bit off Broadway and Madison Square park, so very accessible. The staff is very helpful. Breakfast is good and included. Even rooms on the street are quiet because you aren't on a main drag. There are a number of quirky rooms that can work really well - my daughter and I... More 

Helpful?
1 Thank ahappycouple2
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Thank you for such an incredible review - you have made my day! I am very happy that you were so impressed with the hotel and my team. To read "Favorite NYC Location - A well kept secret" and that your “room was perfect!” is so motivating. I am also pleased that you appreciated that my staff went the extra... More 

Bremen, Germany
2 reviews
4 of 5 stars Reviewed May 27, 2016

Location is excellent, staff is very helpful, breakfast in general acceptable. But only 1 x toaster in a bad location so that it is often overcrowded. Majority of rooms seem to go to backyards so try to get a higher floor for some daylight. Room with 2 single beds is obviously smaller than 1 x king-size. Will go again for... More 

Review collected in partnership with this hotel

Helpful?
Thank Peter K
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Thank you for your kind words and taking the time to share your review. We are thrilled to hear that you love our hotel ! I however apologize for the less than perfect breakfast experience. We value your feedback as it gives us an opportunity to learn and improve as a hotel. Come back soon! Our location, and our friendly... More 

Port Jefferson, New York
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 26, 2016

This hotel has tons of old world charm. If you like ultra modern or if you're looking for a five star property, this is probably not the place for you. But the rooms were clean, beds were comfortable and breakfast selection was really good. Great value in a perfect location. Would definitely recommend and will stay there again the next... More 

Review collected in partnership with this hotel

Helpful?
Thank Linda O
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

We are simply thrilled to hear that you enjoyed our “old world charm” and ambience. We truly are New York’s hidden gem, located in the heart of Manhattan and within moments’ walk to Madison Square Park. Thank you for your wonderful words about your stay, I am delighted to hear that the “rooms were clean, beds were comfortable and breakfast... More 

Syracuse, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 26, 2016

GREAT location. Room was small but comfortable, very efficient. Front lobby a little understaffed, but acceptable. Very reasonably priced. Had some neat old architectural features. Breakfast was awesome and free!

Helpful?
Thank calyq1
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

It is so wonderful to receive such extraordinary comments. We pride ourselves on our attention to detail, so to read that you appreciated our building and its quintessential turn of the century architecture is brilliant feedback for us. At our hotel we aim to provide quality, cleanliness, service, value, location and convenience. Please come back. We are, away from noise... More 

Wayland, Massachusetts, United States
Level Contributor
93 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed May 25, 2016

Stayed one night and that was enough. The room was large, but was in need a full makeover. There were stains on the furniture, coffee maker and safe did not work, everything was worn. Though the room was large (2 beds and a sofa) the hallways and elevators are small. Price was good, but have stayed in new, clean (but... More 

Helpful?
Thank Mike_OCP
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Dear Guest, I am just so incredibly sorry to read about your experience. We get many wonderful comments from our guests, which makes it all the more heartbreaking when you had a disappointing stay. We have renovated many of our rooms last year. We are committed to improving the guest experience. I assure you we read all reviews and that... More 

Travelers are raving about these New York City hotels

Salem, Virginia, United States
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 25, 2016 via mobile

We stayed May 19 to 22. We arrived by Amtrak at Penn Station. Even with our carry-on luggage, the walk to the hotel was not hard. The hotel rooms are very clean with comfortable beds. They are small, but we were there to sightsee, not stay in the room. We enjoyed our breakfast each morning. Also, the elevators are small.... More 

Helpful?
Thank Jacqueline C
Southern NH
1 review
5 of 5 stars Reviewed May 24, 2016

We stayed in a room with 3 twins for our girls weekend in NYC - what a perfect setup! Breakfasts were delicious, the staff was friendly and helpful and we were so close to everything! The Union Square farmers market, Madison Square Park, the Flatiron and the Highline were all an easy walk away. Easy access to subways up and... More 

Review collected in partnership with this hotel

Helpful?
Thank GraniteMeg
Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed May 23, 2016

Located on the heart of Manhattan and in between lower and upper Manhattan on 23rd street perfect place to stay with family near Empire State Building and close to shopping street perfect place for Business and Holidays

Review collected in partnership with this hotel

Helpful?
Thank ajaydesai123
Tennessee
Level Contributor
38 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed May 23, 2016

We needed a hotel in Chelsea and this one was in the perfect location for our needs. Close to everything! Walking distance to many restaurants, shops and a CVS. I booked a room that said fridge and microwave but there was no microwave. Rooms are small and ours didn't have a great view but at the price for where you... More 

Review collected in partnership with this hotel

Helpful?
Thank TravelNurse1
Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Flatiron District

Neighborhood Profile
Flatiron District
Offering many of the city’s best restaurants and shops set amid classic New York architecture, the Flatiron District is no longer under the tourist radar. At 23rd Street is the famous triangular Flatiron Building, which makes a good picture no matter what angle you photograph it from. Be sure to look up at the elegant architecture as you stroll the streets - much of this neighborhood is part of a historic district that was home to many of the city’s most famous department stores at the turn of the century. At the northern end of the neighborhood, Madison Square Park is best known for being home to a famous burger shack, but it can also be a quiet refuge to spend an afternoon, and it frequently hosts interesting public art exhibits. In the lower part of the Flatiron District you'll find Union Square, a bustling crossroads at all times of day and night.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Moderately priced, centrally located hotel in the heart of Manhattan, Chelsea district - 10 minute walk to Empire State Building and located close to almost all major subways. ... more   less 

Additional Information about Heritage Hotel New York City

Address: 18 W 25th St, at 5th Avenue, New York City, NY 10010-2703 (Formerly Comfort Inn Chelsea)
Location: United States > New York > New York City > Flatiron District , Manhattan
Price Range: $174 - $414 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Heritage Hotel New York City 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Comfort Inn Chelsea Hotel New York City
Chelsea Comfort Inn
Comfort Inn Chelsea Nyc
Comfort Inn Chelsea New York City
Comfort Inn New York City
New York City Comfort Inn
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