Heritage Hotel New York City
18 W 25th St At 5th Avenue, New York City, NY 10010
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Avg. $153 /night, 3/26 - 3/27
$318
per night
$236
per night
$153
per night
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About
#359 of 507 hotels in New York City
Location
4.5
Rooms
3.4
Value
3.8
Cleanliness
3.8
Service
3.7
Sleep Quality
3.9
Welcome to Heritage Hotel New York City, a boutique hotel located in the heart of midtown Manhattan. Our hotel offers guests free WiFi throughout the property and easy access to some of the city's most popular attractions.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Wifi
Vending machine
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
ATM on site
Private check-in / check-out
Room features
Air conditioning
Housekeeping
Safe
Telephone
Coffee / tea maker
Refrigerator
Flatscreen TV
Complimentary toiletries
Iron
Private bathrooms
Wake-up service / alarm clock
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Languages Spoken
English, Spanish, German, Hindi and 1 more
Location
18 W 25th St At 5th Avenue, New York City, NY 10010
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
LaGuardia Airport
6.5 mi•
See all flights
Teterboro Airport
8.3 mi•
See all flights
23rd St
4 min•New York City Subway
Rental Cars
439 Restaurants
within 0.3 miles
Reviews
Traveler rating
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Detailed Reviews
These reviews are machine translated from their original language. Show machine translations?
For those who came to The Heritage before the corona years, a new visit can be a disappointment. In the past, your room was cleaned every day, but now you have to specifically ask for it. Breakfast has also been canceled (until further notice), which means that you pay more for less. As a Dutch person you never like that.
That said, the staff are exceptionally friendly and helpful. From the cleaner to the receptionist. The rooms are small, but with an excellent bathroom (shower, bath). A refrigerator and coffee maker are available, but the amount of coffee (and tea) is limited (but you can ask for more at the helpful reception, as mentioned). However, we have never had a real window with a view (during 7 visits to the hotel), so you may have to book a more expensive room at the front of the building for that. The TV reception is still dramatically poor, and the channel offering, for example, lacks NY1. On the other hand, you can watch some Law & Order on some channel almost every evening. Then you won't hear me complaining. The rooms are not very noisy, and we have always had excellent neighbors. The 2 fire doors are noisy, or perhaps you should say that fellow hotel guests rarely stop those doors from closing?
Of course, the location near Madison Square Park remains excellent, with several subway stops nearby. The restaurant offering may not be exactly ours, but there is plenty of choice. For example, we love a halal West African restaurant on W 26th St, and there are several Indian restaurants on Lex. We can't say much about the range of shops, but perhaps the gigantic Eataly around the corner has its fans. We are charmed by the tableware store Fishs Eddy on Broadway. There is certainly something for everyone, with the gigantic Macy's department store also within walking distance.
All in all, this hotel is a reasonable hotel, where we would like to go again next year. But hopefully again with breakfast!
That said, the staff are exceptionally friendly and helpful. From the cleaner to the receptionist. The rooms are small, but with an excellent bathroom (shower, bath). A refrigerator and coffee maker are available, but the amount of coffee (and tea) is limited (but you can ask for more at the helpful reception, as mentioned). However, we have never had a real window with a view (during 7 visits to the hotel), so you may have to book a more expensive room at the front of the building for that. The TV reception is still dramatically poor, and the channel offering, for example, lacks NY1. On the other hand, you can watch some Law & Order on some channel almost every evening. Then you won't hear me complaining. The rooms are not very noisy, and we have always had excellent neighbors. The 2 fire doors are noisy, or perhaps you should say that fellow hotel guests rarely stop those doors from closing?
Of course, the location near Madison Square Park remains excellent, with several subway stops nearby. The restaurant offering may not be exactly ours, but there is plenty of choice. For example, we love a halal West African restaurant on W 26th St, and there are several Indian restaurants on Lex. We can't say much about the range of shops, but perhaps the gigantic Eataly around the corner has its fans. We are charmed by the tableware store Fishs Eddy on Broadway. There is certainly something for everyone, with the gigantic Macy's department store also within walking distance.
All in all, this hotel is a reasonable hotel, where we would like to go again next year. But hopefully again with breakfast!
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you are looking for a 5* hotel with all mod-cons this is not for you.
However, if you are looking for basic accommodation within close distance to all tourist attractions this is the one ! Although the hotel is basic, it is sufficient for the needs of someone visiting NYC as a tourist. In a safe neighbourhood, close to all amenities and the subway. Literally 5 minute walk from the Flatiron building. A lovely deli 5 minute walk away as well as two supermarkets and other shops.
The room was small but did what we needed, a bed for the night, shower, TV etc. Room does need some updating but was ok, the bathroom window was broken and overall not that clean but that didn't bother us as such.
We were advised cleaning and changing of towels was only available on demand and this again did not worry us.
The reception staff were always welcoming and friendly and able to offer advice.
Overall, a great stay in basic accommodation, the location being the highlight ! 20 minute walk to Madison Square Garden & Times Square. About the same to Empire State Building.
We would definitely re-book this if visiting NYC again.
However, if you are looking for basic accommodation within close distance to all tourist attractions this is the one ! Although the hotel is basic, it is sufficient for the needs of someone visiting NYC as a tourist. In a safe neighbourhood, close to all amenities and the subway. Literally 5 minute walk from the Flatiron building. A lovely deli 5 minute walk away as well as two supermarkets and other shops.
The room was small but did what we needed, a bed for the night, shower, TV etc. Room does need some updating but was ok, the bathroom window was broken and overall not that clean but that didn't bother us as such.
We were advised cleaning and changing of towels was only available on demand and this again did not worry us.
The reception staff were always welcoming and friendly and able to offer advice.
Overall, a great stay in basic accommodation, the location being the highlight ! 20 minute walk to Madison Square Garden & Times Square. About the same to Empire State Building.
We would definitely re-book this if visiting NYC again.
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Date of stay: November 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Satisfaction Team, Owner at Heritage Hotel New York City
Responded Nov 28, 2022
Dear Guest, Thanks for the positive review regarding your stay at The Heritage Hotel New York City. We are delighted to learn that our convenient location made it easy for you to go everywhere you wanted to go while visiting New York. Please be aware of the fact that our official website mentions housekeeping amenities; the staff is available upon request. Guest satisfaction is of paramount importance to The Heritage Hotel New York City. We would love to have your company once again at The Heritage Hotel New York City. Best Regards, Heritage Hotel New York City Management P.S. Book your stay directly on heritagehotelnyc.com, where you will get exciting offers and great discounts!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked this hotel as wanted a mid range price in a central location. It was my 4th visit to New York & found staying in Times Square far too noisy to sleep with traffic noise all night. I requested a quiet room, so we had no view but it was really quiet, me & my 3 daughters slept so well & the 2 double beds were really comfortable. The room was functional with an en-suite, toiletries & hair dryer & tea/coffee facilities. The room was quite small but I knew that, there are bigger rooms but you pay extra for them. We didn’t have breakfast included as we wanted to eat out at Ellen’s Stardust & Juniors, both near Times Sq just a 15 minute walk from the hotel. Empire State Building just 10/15 min walk. We also went up the Summit One Vanderbilt, which was great, much more of an experience with 3 floors of mirrors, glass & helium balls. Also found a great roof top bar 2 minutes round the corner from the hotel called 230 Fifth Rooftop bar, don’t need to book, we all just showed our ID, even my 16 year old could go up, stunning views at night all lit up. There’s lots of shops in the immediate area & places to eat, we sat outside in the sun having lunch at Madison Sq Park on our last day, enjoying watching the world go by. Subway right by to get down to ground zero/Battery Park, cost £2.31 single trip. Otherwise we walked everywhere north of the hotel as far as Central Park.
All the reception staff were very helpful, informative & courteous , I would recommend staying here if you want a good base for a busy trip.
All the reception staff were very helpful, informative & courteous , I would recommend staying here if you want a good base for a busy trip.
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Date of stay: April 2022Trip type: Traveled with family
Room Tip:Â Good free wifi
Quiet rooms
Comfortable beds
Small room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Heritage Hotel New York City
Responded Apr 17, 2022
We thank you for staying with us! We are pleased you were able to enjoy our central location and enjoy so many attractions! Our location makes it ideal for people who want to be able to enjoy both the north and south ends of our city as you very centered near most subway lines. We hope to see you again in the near future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My dad and I stayed here for 6 nights while in New York over to see family and the city. The staff are friendly and helpful and when we needed anything, they were always happy to help. We had a twin room which was spotless and very clean! You could get fresh towels when you needed them and just had to let reception know if you wanted your room cleaned. The beds are extremely comfortable, and pillows were great. The shower pressure was great. On our last day, the lovely lady at reception held onto our bags while we went out to explore one last time before heading to the airport. I didn’t catch her name but we really appreciated her kindness. It is a really affordable option when visiting New York, we could not fault this hotel! In a great location too! Thank you to all the staff!
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Date of stay: February 2025Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a lovely stay at the heritage hotel, easy and friendly check in. Clean room with a large comfy bed and nice pillows. Housekeeping needs to be requested but can ask reception for clean towels if needed. We had a view of the Empire state building from our window, it is only a 10 minute walk to see and the hop on and off big bus picks up from empire state which is a handy way to see the new york sights. It is about a 25 minute walk to Times square or between 15 - 30 dollars in a taxi/uber depending how busy it is. Only a 10 minute walk to maddison square garden, we walked this way to get to times square, making it a lovely walk. This Hotel is great value for money for a short break in New York.
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Date of stay: September 2024Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This review is based on the fact that The Heritage Hotel is a two-star hotel, and I am comparing it to hotels in a similar price range. If you are looking for a comparison with high end hotels that offer a wellness spa and gym, then there is no point in continuing to read this review. If you are looking to stay at a hotel that enables you to spend the majority of your money in the bars, restaurants, and shops of this amazing city then this review may be of some help.
The biggest selling point for The Heritage Hotel its location. Less than 100 yards to Madison Square Park and the Flatiron Building, three blocks and anything from 2-5 minutes to all of the subway stops along 28th Street from which you can get to anywhere in New York, including JFK. Also, within a 2-3 block radius there are plenty of bars, restaurants, and coffee shops.
The staff at this hotel are excellent, Lorraine (I think, sorry if I am wrong) and Z. Every morning when leaving the hotel, we were greeted by a friendly smile and “Have a nice day” and always welcomed back on our return.
The hotel facilities were spotless. The room, the public areas and reception area which had a comfortable seating area for any waiting around for whatever reason.
The room was good sized, very clean with plenty of drawer and hanging spaces, a fridge and an efficient heater, which was needed in NYC in November. The beds were very comfortable, the bathroom and shower spacious and requests for extra towels were welcomed and provided immediately.
There is a 24 hour a day, 7 days a week manned reception, especially useful for night owls like me, as well as two lifts to all floors.
Also, apparently this is an independently owned hotel, not part of a large chain, so worth supporting.
Finally, will we return to this hotel next year if we are planning to visit NYC? The answer is yes, we were given a card which means we can contact and book directly with the hotel rather than through third party websites.
The biggest selling point for The Heritage Hotel its location. Less than 100 yards to Madison Square Park and the Flatiron Building, three blocks and anything from 2-5 minutes to all of the subway stops along 28th Street from which you can get to anywhere in New York, including JFK. Also, within a 2-3 block radius there are plenty of bars, restaurants, and coffee shops.
The staff at this hotel are excellent, Lorraine (I think, sorry if I am wrong) and Z. Every morning when leaving the hotel, we were greeted by a friendly smile and “Have a nice day” and always welcomed back on our return.
The hotel facilities were spotless. The room, the public areas and reception area which had a comfortable seating area for any waiting around for whatever reason.
The room was good sized, very clean with plenty of drawer and hanging spaces, a fridge and an efficient heater, which was needed in NYC in November. The beds were very comfortable, the bathroom and shower spacious and requests for extra towels were welcomed and provided immediately.
There is a 24 hour a day, 7 days a week manned reception, especially useful for night owls like me, as well as two lifts to all floors.
Also, apparently this is an independently owned hotel, not part of a large chain, so worth supporting.
Finally, will we return to this hotel next year if we are planning to visit NYC? The answer is yes, we were given a card which means we can contact and book directly with the hotel rather than through third party websites.
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Date of stay: November 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Satisfaction Team, Owner at Heritage Hotel New York City
Responded Dec 20, 2022
Dear Paul, Thank you very much for giving your stay at The Heritage Hotel New York City a PERFECT SCORE!  We are delighted to learn that our convenient location made it easy for you to get to everywhere you wanted to go while visiting New York. It makes us happy to know that our staff made your stay wonderful. We will certainly take this opportunity to convey your kind words of appreciation to them. We will surely inform your words to Lorraine and Z. Our hotel aims to provide a truly unique and comfortable experience for all our guests, and we are thrilled that we were able to exceed your expectations. There is nothing that makes us happier than hearing that you will return on your next visit to New York! It is an honor for us when our guests are extremely satisfied with our hospitality. We can't wait to host you again at The Heritage Hotel New York City, soon. Kind Regards, Heritage Hotel New York City Management PS: When you are ready for your next visit to New York, be sure to book your stay directly on heritagehotelnyc.com where you will find the lowest possible rates anywhere online!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is reliably clean, friendly, safe and has all necessary amenities. While not a luxury hotel, this is my favorite place to stay in NYC. It has all that you need - clean, comfortable rooms that can accommodate different configurations of guests. We've stayed several times at this hotel with family and friends and highly recommend it! The staff is friendly and kind in giving directions to nearby restaurants and places to grab coffee. The location is ideally located near the Flat Iron building near shops, more restaurants and easy access to cabs and subways. Ham was wonderfully helpful in storing our bags and in ensuring our stay was all we could ask for and it was.
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Date of stay: March 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip:Â No on-site continental breakfast as they used to, but still worth it.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Satisfaction Team, Owner at Heritage Hotel New York City
Responded Mar 22, 2023
Dear Cmbourque1, HIGH FIVE! Thank you for your GREAT FEEDBACK and PERFECT SCORE REVIEW of your stay at The Heritage Hotel New York City. We are glad that you had a very comfortable stay and found our rooms clean, spacious, and modern.  We are deeply grateful for your kind words about our accommodations. We especially enjoy hosting our loyal return guests. It makes us happy to know that our staff made your stay wonderful. We will certainly take this opportunity to convey your kind words of appreciation to them. We are glad that you found our hotel at a convenient location where you can easily explore New York’s attractions and some great shopping and dining. We can't wait to have you back for another pleasant stay with us on your next visit to the New York area. Until then, take care! Kind Regards, Heritage Hotel New York City Management PS: When you are ready for your next visit to New York, be sure to book your stay directly on heritagehotelnyc.com where you will find the lowest possible rates anywhere online!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff was really nice and helpful! For the rooms: you get what you pay for. The rooms are okay, nothing too special but it’s enough for a nice trip in New York!
The location is more than perfect, within 1 or 2 minutes you’re on Broadway or in a metro station.
The location is more than perfect, within 1 or 2 minutes you’re on Broadway or in a metro station.
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Date of stay: April 2024Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Simple hotel with all amenities. You can choose whether you want to use housekeeping. If you want, you can ask for everything you need such as towels, shampoo, etc. The staff is very friendly and service oriented. They waited quite a while on the phone for me to confirm a taxi. Next time I will order the taxi through reception.
Good experience, comfortable bed and nice neighborhood with plenty of restaurants.
Good experience, comfortable bed and nice neighborhood with plenty of restaurants.
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Date of stay: March 2024Trip type: Traveled with family
Room Tip:Â Diverse metro lijnen in de directe omgeving.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel is situated perfectly for walking uptown to Central Park etc or Downtown. We walked everywhere for the first 4-5 days just to see as much as we could. The Subway is also very close to the hotel and we found that easy too. The Hotel is a little older and the two lifts that operate are a little slower, but we expected that from reviews we read before booking and it was absolutely no issue at all. We could look out our window and see the Empire State a short walk away. We stayed in one of the family suites 2 adults and 2 adult children - for 8 nights, no issues at all. Very highly recommended and lovely staff.
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Date of stay: December 2024Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
No free breakfast when I was there. There's a kitchen area on the ground floor with a microwave oven (I think).
Dear Sir,
The rooms are heated by dual function heat pumps and cooled with air conditioners.
Regards
General Manger
Michael Anthony Cicchi asked a question Jul 2020
Albuquerque, New Mexico108 contributions38 helpful votesHow can they not provide us with a credit voucher to rebook our stay after the Coronavirus outbreak is contained enough to drop the 2 week quarentine for visitors from New Mexico? We did not want to delay our trip to NYC, we were forced to but this hotel still would not waive their no cancellation policy or provide us with a rebooking voucher for the time when we can visit NYC. SHAME ON THEM.
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"Get a room away from the fire doors that slam at night when late comers don't know how to close a door quietly"Read full review
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PRICE RANGE
$173 - $315 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort inn chelsea hotel new york city, chelsea comfort inn, comfort inn chelsea nyc, comfort inn chelsea new york city, comfort inn new york city, new york city comfort inn
FORMERLY KNOWN AS
Comfort Inn Chelsea
LOCATION
United StatesNew YorkNew York CityGramercy-Flatiron / Tenderloin / NoMad / Manhattan
NUMBER OF ROOMS
111
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Heritage Hotel New York City
Which popular attractions are close to Heritage Hotel New York City?
Nearby attractions include Escape the Room NYC (0.02 miles), Museum of Sex New York City (0.1 miles), and Madison Square Park (0.1 miles).
What are some of the property amenities at Heritage Hotel New York City?
Some of the more popular amenities offered include free wifi, baggage storage, and a 24 hour front desk.
Which room amenities are available at Heritage Hotel New York City?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
Is parking available at Heritage Hotel New York City?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Heritage Hotel New York City?
Conveniently located restaurants include Johny's Luncheonette, Hillstone, and Stumptown Coffee Roasters.
Which languages are spoken by the staff at Heritage Hotel New York City?
The staff speaks multiple languages, including English, Spanish, German, Hindi, and Serbian.
Are there any historical sites close to Heritage Hotel New York City?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (2.5 miles), World Trade Center Memorial Foundation (2.5 miles), and Governors Island National Monument (4.1 miles).