Heritage Hotel New York City

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18 W 25th St at 5th Avenue, New York City, NY 10010-2703
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (330)
Room & Suite (172)
Dining (15)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 06/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Heritage Hotel New York City
Updated 06/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#352 of 521 hotels in New York City
Location
Cleanliness
Service
Value
Moderately priced, centrally located hotel in the heart of Manhattan, Chelsea district - 10 minute walk to Empire State Building and located close to almost all major subways.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Free breakfast
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Laundry service
Wifi
Breakfast available
Breakfast buffet
Vending machine
Concierge
Newspaper
ATM on site
Private check-in / check-out
Ironing service
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Room features
Air conditioning
Housekeeping
Safe
Telephone
Iron
Refrigerator
Flatscreen TV
Hair dryer
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Centrally Located
Languages Spoken
English, Spanish, German, Hindi and 1 more
1120Reviews68Q+A100Room tips
Traveler rating
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Popular mentions
Relax574375 wrote a review Mar 2020
30 contributions38 helpful votes
Group of 4 of us stayed 2 nights at this hotel. We were due to stay 5 but unfortunately coronavirus ban hit and had to go home early! Hotel was perfect! We each booked a double room which meant we had plenty of room! Rooms were spotless and cleaned daily! Beds were so comfy!! Hotel staff were very friendly and helpful! Always had a smile for us!!! Location is ideal, just around the corner from the flatiron building! Great bars nearby including the 40/40 club which Beyonce owns! Class spot. Another nice spot is the rooftop bar around the corner from hotel!!! Will definitely stay again!!!!
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Date of stay: March 2020Trip type: Traveled with friends
3 Helpful votes
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Response from General Manager, General Manager at Heritage Hotel New York City
Responded Apr 22, 2020
"Will definitely stay again!!!!" Greetings from the cosmopolitan city of New York! I am so thrilled to read of what an enjoyable stay you had and would like to thank you for taking the time to review us. It was huge honor to have you stay with us. The pleasure of your company was ours. "Hotel staff were very friendly and helpful!" What a fantastic accolade. The team are the backbone of hotel and are key in providing you with the excellent service in which we take great pride in. The Heritage Hotel is a turn-of-the 20th century vintage hotel. We are a popular choice with many international visitors, who appreciate our classical décor and intimacy of our building. We are frequently complimented on the hotel's gorgeous façade. This hotel has a unique personality with a history going back a hundred years. Miss World contestants have stayed here. We have had many TV shows filmed including NYPD Blues and The Following. Our prime location means we are a short stroll from New York’s best restaurants and bars, as well as shopping on Fifth Avenue. Our neighborhood is a magnificent representation of the best of New York’s vibrant culture, and we are humbled to be a part of it. The hotel is conveniently near the corner of Broadway and Fifth Ave. We have some of the best attractions, shopping and restaurants in New York. The hotel is well located for access to 23 St Subway, Fifth Ave, Madison Square Park, Flatiron Building, Empire State Building and The Met Life Building, Times Square is five minutes from us by subway; Empire State Building is five minute walk from us. The World Trade Center is 15 minutes by subway. Some of the best restaurants in the USA are a short stroll away. 11 Madison Park is the fifth highest rated restaurant in the world. Restaurants like Eataly, Mexicana, Hill Country Barbecue, 230 Fifth Ave are a minutes’ walk from us. My only wish is that I personally get the opportunity to welcome you back to your new 'home away from home' in the not too distant future. It would be a great honor to have you stay with us again. Yours Sincerely Zahid, General Manager
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Roam10479770339 wrote a review Mar 2020
2 contributions2 helpful votes
We had a wonderful time again :) we come to NYC every year around the same time and we always choose to stay at this hotel. They recently renovated so it's even better. My daughter always looks forward to our stay.
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Review collected in partnership with this hotel
Date of stay: February 2020
Room Tip: Needs more breakfast options
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1 Helpful vote
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Response from General Manager, General Manager at Heritage Hotel New York City
Responded Mar 6, 2020
“My daughter always looks forward to our stay.” I am dancing on cloud nine! :-) What an incredible accolade - and an absolute joy to read! Your continuing loyalty is the ultimate reward. We are your New York "home away from home". Our guests think our location is exceptional. The hotel is located on a quite side-street but a stone’s throw away from iconic landmarks and tourist attractions for our guests to embrace the soul and vibe of the city. We have the 23St Subway and a wide range of restaurants, bars and cafes at our doorstep our location is second to none. We are walking distance from the New York Life Building, Empire State Building, Flatiron Building and Madison Square Park. Moreover, we are 5 min by subway from Times Square and 10-15 min ride from World Trade Center Memorial, Wall Street, and Central Park. We have world famous restaurants like Eataly, La Pecora Bianca and 11 Madison Park. Also we have a wealth of celebrity chefs: Jean- Jean-Paul Bourgeois at Blue Smoke, Francis Derby at The Cannibal, Simone Bonelli at La Pecora Bianca, Fitz Tallon at Eleven Madison Park. We have an American style continental breakfast with a wide selection. Our make your own Belgian Waffles are very popular. We have muffins, bagels, bread, fruit juices, tea, and freshly brewed coffee. We also have healthy items such cereals, oats, fresh fruits. Also, our breakfast is complimentary. This is a big saving as breakfast can cost $10-15 in Manhattan. I am very much looking forward to welcoming you and your daughter back for another enjoyable retreat in the hustle and bustle of New York. It is always a huge honor and pleasure to have you stay with us. Kind Regards, Zahid General Manager
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explor78 wrote a review Feb 2020
1 contribution1 helpful vote
nice place, very friendly and personal service is what they stand for. Newspaper and coffee at every moment. I didn't like the bed and linnen, airco loudness for heating, breakfast scanty and no egg or meat.
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Date of stay: February 2020
Value
Service
Sleep Quality
1 Helpful vote
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Response from General Manager, Owner at Heritage Hotel New York City
Responded Mar 2, 2020
Thank you for taking the time to review your visit to The Heritage Hotel NYC. It was a great honor to have you stay with us. I was delighted to read that you like the “friendly service”. Customer care is among our highest priorities and warm welcome and hospitality is our every day mission and we strive to make our guests feel welcome when they are far from home. Thank you highlighting our “cleanliness” Our housekeeping team do a fantastic job of keeping the place in tip top shape. I am sorry to read that you were underwhelmed by the breakfast. This is something I personally monitor as I usually drop in to the breakfast to sample it a few times a week. We have an American style continental breakfast with a wide selection. We aim to have items for all tastes, and also we aim to provide an energizing start to the day. Our make your own Belgian waffles are very popular. We have muffins, bagels, bread, fruit juices, tea, and freshly brewed coffee. We also have healthy items such cereals, oats, fresh fruits. Also our breakfast is complimentary. This is a big saving as breakfast can cost $10-15 in Manhattan. Whenever you decide to come back to New York, the Staff and I will be honored to welcome you back. Yours Sincerely, Zahid, General Manager
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Oliviamc3 wrote a review Feb 2020
Colchester, United Kingdom150 contributions36 helpful votes
This hotel is in a great location and close to lots of things. It’s very basic and had it been more modern I would’ve had a very comfortable stay. The rooms are very dated and are ultimately dirty. For 3 consecutive nights we had a toenail of a different colour each night left on our floor🤮 we felt the need to clean the bath as soon as we arrived and there is very limited room if there is 4 people sharing a room with 2 double beds. The breakfast was okay if u could be bothered to wait in the queue to make a waffle otherwise you were left with toast or dry muffins.
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Date of stay: February 2020Trip type: Traveled with friends
1 Helpful vote
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Response from Managementgm, General Manager at Heritage Hotel New York City
Responded Feb 14, 2020
I thank you for taking the time to write your review of our hotel. Your comments are highly valued. I personally read all guest feedback and use this as an opportunity to learn and improve the experience of our guests. While I appreciate you mentioning our amazing location, I was most alarmed to read of the substandard housekeeping. We are very proud of our hotel and we get much fantastic feedback. Thus, it is all the more heartbreaking and goes against our values. I totally and unconditionally apologize. We aim for the highest standards at our hotel. To all of us here it is much more - it is a matter of pride and a job well done! Therefore, your experience is a matter of some concern. We do conduct regular training. We have high standards but we won't rest on our laurels; I and my management team do regular spot checks. I have already discussed your feedback with my team in our morning meeting. Again, I appreciate your constructive feedback and my deepest apologies for your disappointment. Yours Most Apologetically, Zahid, General Manager
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Andre L wrote a review Jan 2020
10 contributions3 helpful votes
+1
The good: Good value hotel in a great location with nice staff. The rooms are clean, the bed is comfy and the bathroom appears to be recently renewed. Great amenities: coffee/tea-maker in the room, fridge, safe, iron, USB charging options. There is also 24h coffee/tea in the lobby. The not-so-good: A key to a room already occupied was accidentally given at check-in first. Although breakfast is included (which is a nice touch), it's really basic and the addition of at least some eggs and alike would improve it a lot. And please replace the single use cutlery, plates and cups!
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Date of stay: January 2020
Value
Service
Sleep Quality
2 Helpful votes
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Response from Managementgm, General Manager at Heritage Hotel New York City
Responded Jan 28, 2020
Thank you for taking the time to write a review following your recent stay with us at The Heritage Hotel. We try to create an atmosphere to allow our guests to feel at “home away from home”. It was a great honor to have you stay with us. Customer care is among our highest priorities and warm welcome and hospitality is our every day mission and we strive to make our guests feel welcome when they are far from home. Our guests indeed think our location extraordinary. There are many nice places to visit in the area. With the 23 St Subway at our doorstep and a wide range of restaurants, bars and cafes at our doorstep our location is second to none. We are just a short walk from Fifth Avenue, Madison Square Park, Flatiron Building and the Empire State Building. The subway is a minute’s walk from us with convenient access to uptown and downtown. The 23 St Subway is at our doorstep and a wide range of famous restaurants, bars and cafes are at our doorstep. Some of the best restaurants in the USA are a short stroll away. 11 Madison Park is the fifth highest rated restaurant in the world. Restaurants like Eataly, Mexicana, Hill Country Barbecue, 230 Fifth Ave are a minutes’ walk from us. We also provide a continental breakfast with a wide selection. It also includes hot items like scrambled eggs and sausage. Make your own Belgian Waffles. We have muffins, bagels, bread, fruit juices, tea, and freshly brewed coffee. We also have healthy items such cereals, oats and fresh fruits. Also our breakfast is complimentary. This is a big saving as breakfast can cost $10-15 in Manhattan. Whenever you decide to come back to New York, the Staff and I will be honored to welcome you back. Yours Sincerely Zahid, General Manager
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PRICE RANGE
CA$197 - CA$394 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort inn chelsea hotel new york city, chelsea comfort inn, comfort inn chelsea nyc, comfort inn chelsea new york city, comfort inn new york city, new york city comfort inn
FORMERLY KNOWN AS
Comfort Inn Chelsea
LOCATION
United StatesNew YorkNew York CityGramercy-Flatiron / Tenderloin / NoMad / Manhattan
NUMBER OF ROOMS
111
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Frequently Asked Questions about Heritage Hotel New York City
Which popular attractions are close to Heritage Hotel New York City?
Nearby attractions include The Magician at the NoMad Hotel (0.1 miles), Escape the Room NYC (0.01 miles), and The Museum at FIT (0.3 miles).
What are some of the property amenities at Heritage Hotel New York City?
Some of the more popular amenities offered include free wifi, free breakfast, and breakfast buffet.
Which room amenities are available at Heritage Hotel New York City?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Heritage Hotel New York City?
Guests can enjoy free breakfast during their stay.
Is parking available at Heritage Hotel New York City?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Heritage Hotel New York City?
Conveniently located restaurants include Thai Villa, The NoMad Bar, and Stumptown Coffee Roasters.
Which languages are spoken by the staff at Heritage Hotel New York City?
The staff speaks multiple languages, including English, Spanish, German, Hindi, and Serbian.
Are there any historical sites close to Heritage Hotel New York City?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (2.5 miles), World Trade Center Memorial Foundation (2.5 miles), and Hamilton Park (2.3 miles).