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Heritage Hotel New York City

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Heritage Hotel New York City
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659 Reviews from our TripAdvisor Community

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Showing 484: English reviews
Cheshire, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Can honestly say that I have had the pleasure of staying here twice with business. Yes it is dated in places and needs an update (when compared to more swankier establishments) However if you take this hotel for what it is - Budget, No frills, solid service, well located, then you cant complain. This hotel is great to lay your... More 

Helpful?
2 Thank graphixant
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Thank you for taking the time to share this great review of The Heritage Hotel New York. As a repeat guest this is the ultimate accolade. It gives me great pleasure to read your compliments on our service. We pride ourselves on our friendly and attentive staff, who endeavor to provide all our guests a comfortable and helpful service. We... More 

Nanaimo, Canada
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This hotel is very basic nothing special and could use some updating, rooms are small but that is to be expected in New York.The room was tired looking and needed updating but it was clean and was refreshed everyday while we out. You have a fridge and a coffee maker in your room, we didnt have any kind of a... More 

Helpful?
1 Thank sparkysox
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Thank you for taking the time to complete our online survey. I am pleased to hear that you liked the cleanliness of our rooms and that you liked your overall stay. I am thrilled to receive your lovely compliments of the professional and friendly service we offer and we are also delighted to know that you found our location convenient.... More 

London, United Kingdom
Level Contributor
11 reviews
4 of 5 stars Reviewed 1 week ago via mobile

As with most hotels not all rooms are the same. This was a decent size although bathroom a bit small but was a welcome change from where we were staying. Staff were very friendly and as you are in nyc you only need it to sleep and shower in. Would stay again

Helpful?
Thank Darren M
Leiden, Zuid-Holland, Netherlands
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We staid here unfortunately for 5 nights. Price / location looked about right, and having been several times in NYC I knew the room would be uncomfortable small. But that's a fact of life if you want to sleep on Manhattan. But the big problems began when we woke up the second day (labor day) and did not have any... More 

Helpful?
1 Thank Maikel-433
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Dear Guest, Thank you very much for taking your time to review your experience at our hotel. I fully understand your feelings regarding the hot water outage, however there are occasions when circumstances beyond our control will affect the comfort of our guests and I do sincerely hope you will accept that the difficulties you experienced are certainly not reflective... More 

Travelers are raving about these New York City hotels

Aylesbury, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were a group of friends who stayed at the Heritage Hotel from late August to early september. The main reason we booked it was the inclusive breakfast and the fact we could get three beds in a room. The room itself was nice, view was as you would expect in New York of buildings around and a nice size... More 

Helpful?
Thank 201Andrew
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

I am delighted to hear you had a pleasant stay. We pride ourselves on our friendly and attentive staff, who endeavor to provide all our guests a comfortable and helpful service. For us cleanliness is our highest priority – thank you for appreciating this. Thank you for mentioning our energizing breakfast. We provide a continental breakfast with a wide selection.... More 

Plaistow, New Hampshire
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Arrived early and was just looking to place are luggage down until room was ready to our surprise they had a room ready for us that was great after driving for 4 hours. Room was located on 3rd floor our room was small King size bed but it was clean bathroom was clean also, for the price I can't complain... More 

Helpful?
Thank howardicu
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Let me take this opportunity to thank you for staying with us and for taking some of your precious time to write a review for our hotel. I am glad to learn that you enjoyed your stay, and found the guest service to your liking. It is always very pleasing to receive such positive feedback from our valued guests. Thank... More 

Milano
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed August 23, 2016 via mobile

I got a triple room through Booking.com. It was on July 12th, fortunately only 1 night! There was a huge scaffolding on the facade, everithing covered. The room was very small, noisy and not so clean in my opinion. We tried to have breakfast the morning after, the queue for entering the room was very long and it took us... More 

Helpful?
1 Thank Elisa B
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Dear Guest, Thank you for your recent visit to our hotel, I am extremely disappointed to read that you did not enjoy your visit and especially that you found our team fell well below your expectations. Although you felt your room was small. We do have much bigger rooms. We have large rooms with double beds which is very spacious.... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 18, 2016 via mobile

The rooms were kind of small but had everything you could need. It was cheap and the location was great. Breakfast was included and was pretty decent. We walked to many sights like central park, times square, empire state building and flatiron building. The staff was very helpful and friendly.

Helpful?
1 Thank Nadja S
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Thank you for taking the time to review your experience at the Heritage Hotel New York. It is lovely to read that you enjoyed your stay with us. In particular to read that “The staff was very helpful and friendly” is most heartwarming. We pride ourselves on our friendly and attentive staff, who endeavor to make our guests feel at... More 

Diamond B
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 29, 2016 via mobile

Affordable. Located in a good location. Walking distance to Times Square and downtown. The hotel is a bit run down but it was clean and comfortable. Free breakfast and wifi. The wifi connection is very good. Coffee available all day. They validate parking.

Helpful?
2 Thank Bird R
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Thank you for taking the time to review your recent stay at the Heritage Hotel New York City, we appreciate your valued feedback. Your feedback is welcomed - we will are always striving for service excellence. We are planning future upgrades to our rooms and you will see enhancements next time you come back. I am glad that you were... More 

Amstelveen, Noord-Holland, Netherlands
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 26, 2016

The hotel is located in an excellent spot, walking distance from Flat Iron / Empire State / Times Square and surrounded by places to eat and shop. Staff is very friendly and inviting and breakfast is served (first time in my 6 visits to NY that this is included in the price). The buffet is not extensive but enough to... More 

Helpful?
1 Thank arjanh_12
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

I am delighted to read that you enjoyed your stay at Heritage Hotel New York City. We appreciate you taking the time to share your generous feedback and recommendation. On behalf of all my colleagues, I am also thrilled to read that you were particularly impressed with the levels of service and I will take great pleasure in sharing your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Flatiron District

Neighborhood Profile
Flatiron District
Offering many of the city’s best restaurants and shops set amid classic New York architecture, the Flatiron District is no longer under the tourist radar. At 23rd Street is the famous triangular Flatiron Building, which makes a good picture no matter what angle you photograph it from. Be sure to look up at the elegant architecture as you stroll the streets - much of this neighborhood is part of a historic district that was home to many of the city’s most famous department stores at the turn of the century. At the northern end of the neighborhood, Madison Square Park is best known for being home to a famous burger shack, but it can also be a quiet refuge to spend an afternoon, and it frequently hosts interesting public art exhibits. In the lower part of the Flatiron District you'll find Union Square, a bustling crossroads at all times of day and night.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Moderately priced, centrally located hotel in the heart of Manhattan, Chelsea district - 10 minute walk to Empire State Building and located close to almost all major subways. ... more   less 

Additional Information about Heritage Hotel New York City

Address: 18 W 25th St, at 5th Avenue, New York City, NY 10010-2703 (Formerly Comfort Inn Chelsea)
Location: United States > New York > New York City > Flatiron District , Manhattan
Price Range: $147 - $433 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Heritage Hotel New York City 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Comfort Inn Chelsea Hotel New York City
Chelsea Comfort Inn
Comfort Inn Chelsea New York City
Comfort Inn Chelsea Nyc
Comfort Inn New York City
New York City Comfort Inn
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