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Heritage Hotel New York City

815 reviews
Traveler (211)
Room & Suite (103)
Dining (8)
  • Excellent16%
  • Very good45%
  • Average25%
  • Poor8%
  • Terrible6%
Travelers talk about
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Rooms
Laundry Service
2.5 Star Hotel
All hotel details
Mar 12Mar 13
1 room, 2 adults, 0 children
Standard Room
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Reviews (815)Write a Review
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All reviewsflatiron buildingcomfort innmadison square parkthe flat iron buildinggreat locationnew yorkchelsea areatriple roomaround the cornershake shackfamily roomfree breakfastbagelstiny bathroomwould stay here againtimes squarenice breakfast
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1 - 5 of 561 reviews
Reviewed January 11, 2018 via mobile

Selected this hotel for location ( excellent) and availability on a Saturday night in December. I expected a small room in Manhattan but literally couldn’t fit 4 adults standing in the room. That was amusing but not a problem. The hotel and rooms were rundown...More

1  Thank FamilytTaveler
Response from Managementgm, General Manager at Heritage Hotel New York CityResponded January 12, 2018

Thank you for taking the time to provide feedback following your recent stay with us. I am bitterly disappointed that we were not able to meet or indeed exceed your expectations on your recent stay. Nevertheless I am thankful for your feedback, as we know...More

Reviewed December 24, 2017 via mobile

Stayed at the Heritage hotel in early December. Great value and close to everything. We came to NYC for dinner and a show and to do Christmas siteseeing. Rooms were clean and staff was great. Free breakfast included which was convenient. Read some other reviews...More

Thank Aris P
Response from Managementgm, General Manager at Heritage Hotel New York CityResponded January 11, 2018

Thank you for sharing your lovely review following your recent stay at The Heritage Hotel. I am pleased to learn that you have found the perfect “home away from home” to escape to whenever you are visiting the Big Apple. Thank you also for highlighting...More

Reviewed December 24, 2017

I don't write reviews often because of my busy schedule. That being said, when I do it is because it was worth it. I really enjoyed my stay here, my family was visiting and wanted to really get a true perspective of NYC and what...More

Thank Andres B
Response from Managementgm, General Manager at Heritage Hotel New York CityResponded December 29, 2017

What an absolute pleasure it is to read your "fantastic" comments and to know that your stay with us was so wonderful! The pleasure of your company was ours. It is always lovely to learn when the team, went above and beyond to help you...More

Reviewed December 17, 2017 via mobile

If I could give 0 stars I would. From when we first arrived we noticed our room looked NOTHING like the photos online, we had no toilet paper, and our heat was blowing out cold air. After returning to our room we were relaxing and...More

3  Thank kmurphy1314
Response from Managementgm, General Manager at Heritage Hotel New York CityResponded December 20, 2017

I was most distressed and troubled to read of your substandard experience. We are very proud of our staff at our hotel and we get much fantastic feedback about them. Thus it is all the more heartbreaking that you had a disappointing stay. I totally...More

Reviewed December 13, 2017 via mobile

A 2 star hotel, very frequented because of its good location and for Manhatten moderate prices. The room we had for two nights (150€/night in Dec.) was very cramped, there was no place to open the suitcase except on the bed. The heating came from...More

Thank helios61
Response from Managementgm, General Manager at Heritage Hotel New York CityResponded December 14, 2017

Thank you for taking the time to provide feedback following your recent stay with us at The Heritage Hotel. I am grateful that you took the time to write about your experience. It gives me and my team the opportunity to learn and ultimately improve...More

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Top amenities
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Breakfast included
Laundry Service
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Price range
$101 - $367 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Price range
$101 - $367 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveler (211)
Room & Suite (103)
Dining (8)
Family and Play Areas (2)
Business Center & Event Rooms (2)
Flatiron District
Offering many of the city’s best restaurants and shops
set amid classic New York architecture, the Flatiron
District is no longer under the tourist radar. At 23rd
Street is the famous triangular Flatiron Building,
which makes a good picture no matter what angle you
photograph it from. Be sure to look up at the elegant
architecture as you stroll the streets - much of this
neighborhood is part of a historic district that was
Questions & Answers
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February 18, 2018|
AnswerShow all 2 answers
Response from dpguin | Reviewed this property |
I was going to suggest the same, call the hotel. Don't take a stranger's possibly wrong response then be disappointed.
February 1, 2018|
AnswerShow all 5 answers
Response from SuzetteStrav | Reviewed this property |
I was at this hotel in August 2017 for 1 night prior to flying to Europe for vacation. This hotel and my room was a dump. Dirty and I didn’t sleep all night. I actually slept with all the lights on. It was very noisy. People... More
Wendy C
October 22, 2017|
AnswerShow all 5 answers
Response from Managementgm | Property representative |
The hotel does not have a garage but there is a garage on the next street which offers discounted rates for our guests. The garage is: iPark 55 West 26th Street, New York, NY 10001 Between 6th Ave... More
Room Tips
"the elevator is slow and there's no view to gain so ask for a low floor"
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"Our room, 1008 faced the back, was very quiet, no trafic noise."
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"I stay in a room on the higher floors t avoid the city noise."
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"Do Not Book Here, It Will Ruin Your Trip"
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