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Heritage Hotel New York City

18 West 25th Street, at 5th Avenue, New York City, NY 10010 (Formerly Comfort Inn Chelsea)
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629 Reviews from our TripAdvisor Community

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Showing 472: English reviews
kfar yona
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

the hotel's location in a great . the rooms r tiny. me and my partner stayed at a double twin room, and we barley had room to place the luggage... we had to put some of it on the table in order to open the door. the rooms are old nut clean

Helpful?
Thank ohad m
Houston, Texas
Level Contributor
138 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Nice breakfast included. Room was small but clean with a very comfortable bed. No fridge. Subway close by. Tourist activities nearby or easy subway connection. Plenty of food options in walking distance. Nice central gathering place on Broadway close by to hang out. Elevators very slow. I would stay here again but the price is fairly high though not out... More 

Helpful?
Thank ralph r
2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

I loved staying at the heritage hotel! It was nice and clean. The bed was really comfortable and neat. The free breakfast was nice in the morning and they were able to keep my luggage there after I checked out the next day. The staff was very nice, Thank you!

Helpful?
Thank Amanda T
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

We are humbled by your high praise and thank you for taking the time to share your comments from your recent stay at Heritage Hotel New York City. We are thrilled you found your perfect New York 'Home away from Home'! We are perfect for exploring Manhattan. We have world famous restaurants like Eataly and 11 Madison Park. We are... More 

Hillsborough, New Jersey
Level Contributor
199 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel was well located and priced. There was trash under the bed that was not ours. Gross. The cleaning staff used the main elevator, and the other small elevator (which seemed to be the service elevator) was quite slow to get up and down.

Helpful?
Thank Cindy A
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Warm greetings from Heritage Hotel New York City. Thank you for taking the time to review your recent stay with us. I am glad that you generally liked your stay. Customer care is among our highest priorities and your feedback is immensely valued, it allows us to constantly monitor and measure the level of service and standards at the hotel.... More 

Pismo Beach, California
Level Contributor
95 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We were having a girls night in the city and wanted a decent prices hotel that was central to walk were we needed. This place was perfect. They had a room with 3 twin beds which was great for us! Free breakfast was awesome. The room and shower was a little cramped but we made it work since we were... More 

Helpful?
Thank Kelley R
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

To read that “This place was perfect” is just music to ears. You kind comments are much appreciated. We pride ourselves on our staff, attention to detail and personalized service for every guest and I am thrilled we were able to provide you with great service throughout your stay. I am so pleased you found our location ideal for all... More 

Las Vegas, NV
Level Contributor
126 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed June 6, 2016

I have just returned from staying at this Hotel. I have been here before. I am from Las Vegas where I was in the Hotel/Casino business for many, many years. I was at the famous Sands Casino, The home of Sinatra, Martin, Davis and so many others. These guys and so many more worked for us many times. It was... More 

Helpful?
1 Thank WaltersLV
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Welcome back! Thank you ever so much for your big-hearted feedback. I am especially touched by your kind comments about our team members. We are blessed with conscientious staff that goes the extra mile and it is so motivating when their hard work is appreciated. We aim for clean and comfortable accommodations, professional and attentive service, and to be a... More 

Washington, District of Columbia, United States
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed May 31, 2016

This is my 2nd time at this hotel. We come for the 5 Boro tour, and this hotel is in a great location, their sleeping accommodations are great, and the morning breakfast is just what a bicycle person needs!

Review collected in partnership with this hotel

Helpful?
Thank FriedaLucy
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Nothing is more important than to hear a guest recommendation! I am pleased we were able to work with you so that you had an enjoyable bike tour. Thank you for praising our energizing breakfast. We provide a continental breakfast with a wide selection. It also includes hot items like scrambled eggs and sausage. We have muffins, bagels, bread, fruit... More 

Montréal, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 30, 2016

Great location. Rooms a little old, great staff, great price. To make sure you sleep really well, ask for a room giving on the interior yard. Way less noise, view not so great but worth the good sleep. Easy to transit to airports by subway

Review collected in partnership with this hotel

Helpful?
Thank VincentMontreal514
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Thank you for your beautiful review. We are happy and appreciative of your kind words. It's something our staff takes great pride in, so we value your feedback. We are perfect for exploring Manhattan. We have world famous restaurants like Eataly and 11 Madison Park. We are just a short walk from Fifth Avenue, Madison Square Park, Flatiron Building and... More 

Little Rock, Arkansas
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 27, 2016

I love this hotel - it is small, a bit off Broadway and Madison Square park, so very accessible. The staff is very helpful. Breakfast is good and included. Even rooms on the street are quiet because you aren't on a main drag. There are a number of quirky rooms that can work really well - my daughter and I... More 

Helpful?
1 Thank ahappycouple2
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Thank you for such an incredible review - you have made my day! I am very happy that you were so impressed with the hotel and my team. To read "Favorite NYC Location - A well kept secret" and that your “room was perfect!” is so motivating. I am also pleased that you appreciated that my staff went the extra... More 

Bremen, Germany
2 reviews
4 of 5 stars Reviewed May 27, 2016

Location is excellent, staff is very helpful, breakfast in general acceptable. But only 1 x toaster in a bad location so that it is often overcrowded. Majority of rooms seem to go to backyards so try to get a higher floor for some daylight. Room with 2 single beds is obviously smaller than 1 x king-size. Will go again for... More 

Review collected in partnership with this hotel

Helpful?
Thank Peter K
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Thank you for your kind words and taking the time to share your review. We are thrilled to hear that you love our hotel ! I however apologize for the less than perfect breakfast experience. We value your feedback as it gives us an opportunity to learn and improve as a hotel. Come back soon! Our location, and our friendly... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Flatiron District

Neighborhood Profile
Flatiron District
Offering many of the city’s best restaurants and shops set amid classic New York architecture, the Flatiron District is no longer under the tourist radar. At 23rd Street is the famous triangular Flatiron Building, which makes a good picture no matter what angle you photograph it from. Be sure to look up at the elegant architecture as you stroll the streets - much of this neighborhood is part of a historic district that was home to many of the city’s most famous department stores at the turn of the century. At the northern end of the neighborhood, Madison Square Park is best known for being home to a famous burger shack, but it can also be a quiet refuge to spend an afternoon, and it frequently hosts interesting public art exhibits. In the lower part of the Flatiron District you'll find Union Square, a bustling crossroads at all times of day and night.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Moderately priced, centrally located hotel in the heart of Manhattan, Chelsea district - 10 minute walk to Empire State Building and located close to almost all major subways. ... more   less 

Additional Information about Heritage Hotel New York City

Address: 18 West 25th Street, at 5th Avenue, New York City, NY 10010 (Formerly Comfort Inn Chelsea)
Location: United States > New York > New York City > Flatiron District , Manhattan
Price Range: $172 - $412 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Heritage Hotel New York City 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Comfort Inn Chelsea Hotel New York City
Chelsea Comfort Inn
Comfort Inn Chelsea Nyc
Comfort Inn Chelsea New York City
Comfort Inn New York City
New York City Comfort Inn
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