1st impressions of this hotel was that it was nice, but totally not what we were sold at the travel agent (of course not the hotels fault). The hotel had actually upgraded us from double to king which was nice, but when we saw the room we were a bit disappointed. Alot smaller than the photos look and the windows dont open, we even had a sticker covering the window so we didnt actually have a view at all. Air con from outside was very loud especially during the night but we soon got used to it. Onto the pros, bedding seemed to be changed daily which is a massive bonus but we stayed during the Corona virus outbreak so not sure if they do this normally. Room tidied every day. Rooftop "bar" is a complete joke. It's hardly a rooftop at all its tiny and the roof wasnt opened. The rooftop and the downstairs bar both closed during our stay due to Corona virus. Did not get to try the downstairs bar so cannot commend but it looked nice enough. Front desk staff were lovely and friendly. The biggest plus for this hotel is the location-its perfect. Right opposite a shopping centre, star bucks next door one side and subway the other. Few mins walk to central park if that. Right by the subway which is super handy for sight seeing. All in all a nice stay just not as 'swanky' as we were sold and paid for. It was our first time in New York tho so maybe alot of the hotels are like this, small and dingey. We enjoyed our stay and due to location would probably stay here again. NYC was very quiet compared to normal so would love to come back to experience it, once the corona buggers off!!! …
I stayed here recently since I was meeting with a friend to go to the Museum of Natural History. The hotel is across the street from the 59th St subway station for the A/B/C/D trains (as well as Time Warner Center) and around the corner from Central Park. I arrived early and Franklin was super friendly and was able to get me checked in before 11! The hotel is newer, but you can tell that the building is a bit old. This doesn't bother me personally as this is pretty typical with NYC hotels, but definitely something to note.
Wonderful staff and very confident location. The room was a very good size for a NYC hotel room. The room was clean and looked nice upon arrival. Our only issues were the hotel room phone didn’t work which was problematic when trying to call and let them k ow the bathroom light had burned out.
Contented and satisfied I stayed here on two occasions in February 2020. The location is across the street from the subway and near Cultural landmarks like Lincoln center and Carnegie Hall. easy to get to from JFK. My room was quiet, the bathroom floor heated and I could open the windows to get a breath of fresh air. Front desk staff cooperative, helpful and obliging. In particular Melody displayed a high level of professionalism. Wally, Chris and Carlos were all warm and welcoming. The price was right. I would stay here again in a heartbeat and recommend it to other travelers.
Victor and franklin were outstanding and truly made me and my fiancé feel welcomed. Outstanding customer service! Even with the small issue we had Victor made sure my fiancé and I were beyond satisfied and did all he could to be there every step of the way!!so friendly and easy going I didn’t feel rushed at all. A RAISE IS NEEDED FOR VICTOR AND FRANKLIN. It’s not easy having great customer skills Throughout your entire shift. —we stayed for 2 nights —king suite