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DoubleTree Suites by Hilton Hotel New York City - Times Square

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6,861 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree Suites by Hilton Hotel New York City - Times Square
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Showing 6,138: English reviews
Dudley, United Kingdom
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 stars Reviewed June 3, 2013

Stayed here one night. Room was clean and comfortable. We ordered sandwich and drinks, which was over the top expensive but that's probably due to the location. There was only coffee in the room and I wanted tea. Had a complete drama to get a cup of tea before leaving the next morning, actually had to wait a full hour... More 

Helpful?
Thank Tracyspam
bchoidtnyc, Guest Relations Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Dear Tracyspam Thank you for taking the time to write a review of our hotel. We are delighted to hear your feedback. We always strive to provide a 5 star experience to all of our guests, and your satisfaction is important to us. We hope you will stay with us again next time you visit New York City. Kind Regards,... More 

Ballston Spa, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 3, 2013

My family and I stayed here using our hilton points. It was a 2 night stay and we were very happy to be here. We will definitely stay here again. We did have a problem at breakfast in which they could not find our name or room # but Hannah McCauley took charge and made sure we were seated and... More 

Helpful?
Thank Scott70NY
bchoidtnyc, Guest Relations Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Dear Scott70NY Thank you for taking the time to write a 5 star review of our hotel. We are delighted to hear your positive feedback. We always strive to exceed our guest expectations, and your satisfaction is important to us. We hope you will stay with us again next time you visit New York City. Kind Regards, Manuel Pastrana Guest... More 

dallas
Level Contributor
3 reviews
5 of 5 stars Reviewed June 3, 2013

We had a wonderful experience staying at the DoubleTree Suites for 6 nights in May 2013. Prior to arriving I made a request for a Times Square room and even though the manager (Brian) could not guarantee me one, he did say he would do his best to find one for us & I was thankful that he replied to... More 

Helpful?
Thank Cory L
bchoidtnyc, Guest Relations Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Dear Coryrile Thank you for your patronage during your most recent visit to our property and being valued member of our Hilton Honors family. Your feedback on Trip Adviser is greatly appreciated. This helps us to measure the success of the hotel and service we provide to our valued guests. We always strive to provide a 5 star experience to... More 

East Tennessee, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 3, 2013

If you come to NYC to see the plays, the location in Times Square is fantastic. We were on the 10th floor, no traffic noise. We were upgraded to a suite, why I don't know but I loved it. Bed was great, everything was great. We know where to go to eat so that wasn't a problem. We walked to... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kathleen S
bchoidtnyc, Guest Relations Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Dear Kathleen S Thank you for taking the time to write a 5 star review of our hotel. We are delighted to hear your positive feedback. We always strive to exceed our guest expectations, and your satisfaction is important to us. We hope you will stay with us again next time you visit New York City. Kind Regards, Manuel Pastrana... More 

Sherman Oaks, CA
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed June 2, 2013

If I had to describe this hotel in one word, it would be "dingy". But one word won't do, so let me elaborate. The Doubletree Suites in Times Square is in a great location...that is, if you want to be in Times Square. If you are planning to go to the theater a lot, and want to be able to... More 

Helpful?
4 Thank LisaT91403
bchoidtnyc, Guest Relations Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Dear LisaT91403 Thank you for your patronage during your most recent visit to our property. Your feedback on Trip Adviser is greatly appreciated. This helps us to measure the success of the hotel and service we provide to our valued guests. We always strive to provide a 5 star experience to all of our guests and I personally apologize for... More 

Boston, Massachusetts
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 2, 2013

While I did not stay on this trip to NYC, I did need to seek assistance from the front desk staff. The staff (both on the entrance level and at the front desk) could not have been more helpful, and I left with my problem solved. And with a huge grin because they made the encounter such a pleasant one.... More 

Helpful?
Thank CLexM
bchoidtnyc, Guest Relations Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Dear ClexM Thank you for taking the time to write a 5 star review of our hotel. We are delighted to hear your positive feedback. We always strive to exceed our guest expectations, and your satisfaction is important to us. We hope you will stay with us again next time you visit New York City. Kind Regards, Manuel Pastrana Guest... More 

Charlotte, North Carolina
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 2, 2013

I honestly have no words to express the depth of rudeness that I experienced in this hotel. This place definitely put a damper on my impression of New York City. The location was great, but I will never return to this hotel. At one point, my room key was not working and after going down to speak to the desk... More 

Helpful?
Thank Savannah S
bchoidtnyc, Guest Relations Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Dear Savannah S Thank you for your patronage during your most recent visit to our property. Your feedback on Trip Adviser is greatly appreciated. This helps us to measure the success of the hotel and service we provide to our valued guests. We always strive to provide a 5 star experience to all of our guests and I personally apologize... More 

Southend-on-Sea, United Kingdom
2 reviews
4 of 5 stars Reviewed June 2, 2013

Our First trip to NY to celebrate my wife's 50 birthday. Hotel very Central. Good points Great View, we were on 30th floor, Wonderfully comfortable bed. Negative points. Room a little dated, though it looks like the hotel is having a makeover. Also the charges for internet access in your room are excessive.

Helpful?
Thank mfoan
bchoidtnyc, Guest Relations Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Dear Mfoan Thank you for taking the time to write a review of our hotel. We are delighted to hear your positive feedback. We are in the process of updating our decor in the guest suites. This is being accomplished because of guest feedback like yours. We always strive to provide a 5 star service to all of our guests,... More 

Lewes, Delaware
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 2, 2013 via mobile

We stayed here on a Saturday night. The lobby is very outdated! Room was nice and clean but was also outdated. Employees seem friendly. Would not stay here again until updates occur. Staying at W next time!!

Helpful?
Thank happycrabbers
Level Contributor
242 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
4 of 5 stars Reviewed June 1, 2013 via mobile

Except that construction scaffolding blocked Doubletree Suite's sign, the hotel was always easy to find--day or night, just beside the grand ticket stand and lights at 7th Ave.-47th. Its lobby sits 3 floors above a theatre, and the entrance to 49th St. subway station is nearby. I was pleased with our quick Checkin and with Ginger's breakfast buffet service. Being... More 

Helpful?
1 Thank AnLily
bchoidtnyc, Guest Relations Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Dear Anlily Thank you for taking the time to write a review of our hotel. We are delighted to hear your positive feedback. We always strive to provide a 5 star experience to all of our guests, and your satisfaction is important to us. We hope you will stay with us again next time you visit New York City. Kind... More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
Official Description (provided by the hotel)
DoubleTree Suites by Hilton - Times Square is the only all-suite hotel located on Broadway in the heart of Times Square excitement. Located at 1568 Broadway (47th Street & 7th Avenue), the hotel recently underwent a multi-million dollar renovation and is surrounded by Broadway theaters, New York City’s world-famous restaurants, shopping, museums and sightseeing. A TKTS booth, offering discount theater tickets, is directly across from the hotel. Radio City Music Hall, Rockefeller Center, The Museum of Modern Art, Fifth Avenue shopping, St. Patrick’s Cathedral, Carnegie Hall and Central Park are all within walking distance. The hotel is just 15 blocks from Jacob Javits Convention Center, Penn Station/Madison Square Garden, Port Authority Bus Terminal and convenient to Grand Central Terminal and all (3) area airports.All of the hotel’s 460 two-room suites feature living room with sofa bed plus private bedroom and bathroom, Sweet Dreams by DoubleTree Sleep Experience bedding and modern amenities including two flat-screen televisions, wet bar, refrigerator, microwave, MP3 connectivity and large work desk with ergonomic chair. Onsite hotel amenities include newly renovated lobby with new check-in area, new Concierge/Theater Ticket Desk, brand new Ad Lib lobby lounge, brand new Gingers Restaurant, morning Coffee Kiosk, room service, complimentary 24-hour Fitness Center and complimentary 24-hour business center. The hotel has 10,000 square feet of modern event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about DoubleTree Suites by Hilton Hotel New York City - Times Square

Address: 1568 Broadway, 47th Street, New York City, NY 10036-8201
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: $291 - $542 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree Suites by Hilton Hotel New York City - Times Square 4*
Number of rooms: 460
Reservation Options:
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Also Known As:
Doubletree New York City
Doubletree Times Square
Suites New York City
New York Suites
Doubletree Guest Suites Times Square Nyc
Doubletree Hotel Times Square
Doubletree Hotel New York City
Hotel Style:
#70 Business Hotel in New York City
#102 Romantic Hotel in New York City
#110 Family Hotel in New York City
#113 Luxury Hotel in New York City
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