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The Kitano Hotel New York

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66 Park Avenue, East 38th Street, New York City, NY 10016-3007
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Room & Suite (312)
Certificate of Excellence

About

#139 of 510 hotels in New York City
Location
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Value
Certificate of Excellence
The Kitano Hotel New York is an excellent choice for travelers visiting New York City, offering a charming environment alongside many helpful amenities designed to enhance your stay. Nearby landmarks such as Friends Building (1.8 mi) and The Metropolitan Museum of Art (2.2 mi) make Kitano New York a great place to stay when visiting New York City. As your “home away from home,” the hotel rooms offer a flat screen TV and air conditioning, and getting online is easy, with wifi available. Guests have access to a concierge and room service while staying at The Kitano Hotel New York. In addition, Kitano New York offers a lounge, which will help make your New York City trip additionally gratifying. During your visit, be sure to check out one of New York City's popular lobster restaurants such as The View Restaurant & Lounge, Eleven Madison Park, and Eataly, all a short distance from Kitano New York. If you’re looking for something to do, Empire State Building (0.3 mi), Top of the Rock (0.6 mi), and Times Square (0.7 mi) are a nice way to spend some time, and they are all within walking distance of Kitano New York. Enjoy your stay in New York City!
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Property amenities
Valet parking
Wifi
Bar / lounge
Shuttle bus service
Business Center with Internet Access
Conference facilities
BBQ facilities
Baggage storage
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Happy hour
Car hire
Banquet room
Meeting rooms
Photo copier / fax In business center
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
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Good to know
HOTEL CLASS
HOTEL STYLE
City View
Quiet
Languages Spoken
English, French, Russian, Arabic and 11 more
1,392Reviews38Q+A100Room tips
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Popular mentions
If you like quiet and are tired of hotel lobbies full of scenesters and noisy crowds waiting to go up to the trendy rooftop club on top of the hotel (or to crowd into the trendy restaurant in the lobby), then the Kitano is for you. There is nothing trendy about the Kitano and that was just fine with me. As many have remarked, the rooms are very quiet. My room was on Park Avenue and I heard no street noise at all, allowing for a very good night's sleep. As many others have remarked, the beds in the room are way too soft -- one reason I rated the hotel a 4 instead of a 5. I had a junior suite, which was quite spacious. There were two spacious closets, which was appreciated, because I have stayed in suites at the nearby Mondrian where even in a suite there is inadequate closet space. In the closet were very nice slippers and a robe. One downside of the room was that it was dark and gloomy, even during the daytime, despite having three windows. I guess just not a lot of light coming in when facing Park Avenue. I thought the furniture in the room looked very dated -- not really beat up or anything (and I have stayed in supposedly nice hotels in New York like the Sofitel where the furniture was definitely beat up and needing to be replaced), but just having a dated look like the place was decorated circa 1980. There is a desk in the room which I appreciated -- a lot of hotels have taken desks out of rooms, apparently under the misimpression that even business travelers never have to set up a laptop and work. Re having to pay for Wifi in the room -- stop complaining. As of this writing, the Kitano is one of few 4 or 5 star hotels not charging a $35 or $40 "amenity" fee in exchange for your "free" Wifi. Instead, the Kitano charges $10 for nightly Wifi access in the room (free in the lobby), which means if you need Wifi and don't have your own, you can pay $10 a night versus a $35 or $40 a night amenity fee. Personally, I travel with my own Wifi hotspot, which I had to go out and purchase after staying at the Mondrian whose $35 a night amenity fee gets you a Wifi connection that is so slow as to be non-functional for business purposes. So "free" Wifi doesn't even necessarily get you workable Wifi. I think it is a good deal to pay $10 a night at the Kitano if you need Wifi rather than a $35 or $40 nightly fee that gets you Wifi whether you want it or not. As a tea drinker, I was delighted to have a tea maker in my room, just like at every hotel in Japan. The tea provided is not the highest quality, but as a tea fanatic, I travel with my own teabags and was happy to be able to brew up wonderful tea in my room. And please people on TripAdvisor stop complaining about no free water and the price of water at the Kitano. It's the same as every other hotel in New York. If you want low cost water, there are tons of nearby places you can buy it and there is a small space in the minibar for your own personal items. The bathroom was spacious, with both a tub and a shower -- a rarity in New York. There is adequate space for toiletries -- a real pet peeve of mine when that is not provided. The towels were of decent quality. There was no doorman when I arrived in the evening. It wasn't a big deal for me because on this particular trip I didn't have a lot of luggage, but I would have been less happy if I had a great deal of luggage as I sometimes do. When I left the hotel, there were two bellmen/doorman who helped with the luggage and got me a taxi, so I guess sometimes there are doorman and other times not. Now, sadly, we must talk about the food at the Kitano. Abysmal. As a lover of Japanese food, I was very much looking forward to staying at the Kitano and to be able to have Japanese food without leaving the hotel. The first night I popped into the virtually empty Hakubai and ordered a sushi/sashimi plate. Perhaps the kaiseki food that must be ordered 24 hours in advance is better, but the sashimi/sushi was so horrible that all I could think of was the recent Saturday Night Live comedy skit about the perils of eating sushi at LaGuardia airport. Seriously, the fish was of supermarket quality and the sushi rice was the worst I have ever had. Undaunted, I went for Japanese breakfast in the hotel lobby the next day, which I was also looking forward to as Japanese breakfast was something I greatly enjoyed when traveling in Japan. I believe the breakfast is $25 if you purchase it in advance with your room and $30 if you pay at the restaurant. I'm glad I didn't pre-purchase it because it was so bad, I never went back after the first day. For the Japanese breakfast, there is rice in a rice cooker, pickles (which to be fair were okay) and stacked styrofoam trays of defrosted natto (and I like natto, just not low quality supermarket frozen natto). Then the waiter brings you a cup of miso that tastes like it was made from a mix and a sorry, small shriveled up and dried out piece of salmon that tasted like it just came out of the microwave. It was sad. So sad that I also tried the Western-style pastries, hoping for something better, but the pastries were low quality ones like you would pick up at the corner bodega. I didn't try the other Western food, but the Western food also looked sad, including a sad looking chafing dish of congealed scrambled eggs. To me, one of the true pleasures of travel is to be able to pop down into the lobby of my hotel and have a wonderful breakfast, even if it is a bit pricey, but the Kitano does not provide that experience. The sad food situation is another reason I gave the hotel a 4 instead of a 5. All in all, though, I would return because of the quiet, although next time I would specifically ask if they had any brighter rooms because I tend to spend a fair amount of time in my room when in New York and the gloominess of the room got to me.
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Japanese run hotel in New York with perfect service and well appointed rooms. The staff is mostly Japanese, so very serene and efficient checkin. I was provided with a room upgrade upon checkin ( a junior suite), which was enormous and extremely comfortable. The room was impeccable, the hotel is extremely quiet (could not hear any other rooms or traffic on Park Ave), and the breakfast buffet had an excellent mix of Japanese and American items (a la carte also available). And the location is one of the best. Highly recommend it.
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We had a really nice stay for a week. We arrived in the morning before checkin time, the receptionist gave us the option of checking in early for a smoking room or wait for a non smoking after 3PM. After a quick look at the smoking room decided to wait as I didn't like the smoking smell. Never the less its a nice gesture. The rooms we had was facing the empire state building. It was clean, big and really quiet. The windows have good sound proofing. It had blackout curtains and kingsize bed, the matress was very soft, easy to feel your partner moving at night. The bathroom had bathttub, japanese toilet and a towelwarmer! The minibar is automatic and drinks are really expensive, there is a small space for your personal items. A water boiler is provided with tea and coffee. We had breakfast one day but found it disappointing, not so much choice and for 35usd/pp too expensive, we ate breakfast outside (There is a nice cafe called Scottys Diner nearby). We never had dinner as again it seemed very expensive. Internet has to be paid and is around 10 usd/day. If you join their loyalty program and book through their website its free. Location is close to everything but not busy. I booked this hotel because of the quiet rooms and that did not disappoint, I would definitely stay again here.
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A super hotel. Quiet. Away from the tourist traps yet close to all the must go places. Rooms are a good size and well equipped. Mini bar prices eye watering. Staff were all extremely friendly and helpful with printing off flight tickets. Plenty of eateries, bars close by. Just takes some time to find them.
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It is not easy to find such a good hotel in NY. Very well located (close to Grand Central), the hotel is in line with the Japanese philosophy, that is very clean, efficient and nothing redundant. The rooms are pretty big to be in NY. Additionally, if you like jazz music you will really enjoy the bar at the basement floor.
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PRICE RANGE
$236 - $493 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kitano new york hotel new york city, kitano new york city, kitano hotel new york city
LOCATION
United StatesNew YorkNew York CityManhattan / Murray Hill
NUMBER OF ROOMS
150
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Frequently Asked Questions about The Kitano Hotel New York
Which popular attractions are close to The Kitano Hotel New York?
Nearby attractions include The Escape Game New York City (0.2 miles), New York Public Library (0.3 miles), and Grand Central Terminal (0.3 miles).
What are some of the property amenities at The Kitano Hotel New York?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and breakfast buffet.
Which room amenities are available at The Kitano Hotel New York?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Kitano Hotel New York?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Kitano Hotel New York?
Yes, valet parking is available to guests.
What are some restaurants close to The Kitano Hotel New York?
Conveniently located restaurants include Royal 35 Steakhouse, Momosan Ramen & Sake, and The Capital Grille.
Are any cleaning services offered at The Kitano Hotel New York?
Yes, dry cleaning and laundry service are offered to guests.
Does The Kitano Hotel New York offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Kitano Hotel New York?
The staff speaks multiple languages, including English, French, German, Italian, Russian, Chinese, and Portuguese.
Are there any historical sites close to The Kitano Hotel New York?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.2 miles), World Trade Center Memorial Foundation (3.2 miles), and Hamilton Park (2.4 miles).
Does The Kitano Hotel New York have any great views?
Yes, guests often enjoy the city view available here.