Hotel Riu Plaza New York Times Square
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Plaza New York Times Square
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#125 of 521 hotels in New York City
Location
Cleanliness
Service
Value
Travelers' Choice
The Hotel Riu Plaza New York Times Square is located in the heart of Manhattan, in the renowned "Restaurant Row", surrounded by Broadway's most famous theaters, and a few steps from the iconic Times Square, known throughout the world as the symbol of New York. John F. Kennedy International Airport (JFK) is approx. 26 km away. This hotel is ideal for both leisure and business travel. The 647 modern designed, elegant decorated rooms with free Wi-Fi offer maximum comfort, and in our 4 stylish and modern conference rooms you can successfully organize your events and meetings. We also offer our guests a buffet restaurant, a bar with hot and cold drinks, a Grab & Go kiosk and a fully equipped 24h gym.
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Property amenities
Free internet
Fitness Center with Gym / Workout Room
Free breakfast
Car hire
Business Center with Internet Access
Conference facilities
24-hour security
Baggage storage
Wifi
Paid wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Special diet menus
Taxi service
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Telephone
VIP room facilities
Refrigerator
Flatscreen TV
Bottled water
Laptop safe
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
English, French, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
610Restaurantswithin 0.3 miles
236Attractionswithin 0.3 miles
Contact
305 W 46th St, New York City, NY 10036-3810
Getting there
42nd St – Port Authority Bus TerminalNew York City Subway5 min
50th StNew York City Subway5 min
Rental CarsSee rental cars from $58/day
4732Reviews519Q+A100Room tips
Reviews
Traveler rating
- 2,538
- 1,509
- 371
- 155
- 159
Time of year
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Selected filters
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- English
Popular mentions
The staff is what ruined my stay at this hotel. My family stayed 5 nights and I can honestly say each encounter we had with the staff was not pleasant. They made us feel not welcomed or wanted. I thought maybe the first encounter was just someone having a bad day, but when it kept happening I came to the conclusion that they lacked customer service. In addition if you need to call the front desk they do not answer. You have to travel to the lobby each time to speak with someone. And the breakfast was absolutely horrible. Out of the the 5 days we only ate there once. And that was one of the main attractions for this hotel. If you are traveling to NY and would like a pleasant experience during your stay I would say research around the area and check the reviews. I saw a few complaints about this hotel but took a chance. My advice would be find something else. Thankfully we did not let our experience at this hotel ruin our trip, we just kept our interaction with the staff to a minimum.…
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Date of stay: July 2021
Rooms
Cleanliness
Service
Room Tip: Don't take elevators before 10 am! Or you will be waiting for almost 10 min.
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2 Helpful votes
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Plaza New York Times Square
Responded yesterday
Dear Guest, Thank you for your time in providing feedback about your recent stay with us. We regret to hear you found your stay to be lacking, and are truly sorry for the disappointment and frustration you experienced during your recent stay at our Hotel Riu Plaza New York Times Square. Please be assured that the experience you encountered is not typical of our hotel and definitely does not meet our standards, as we pride ourselves on delivering a memorable hotel experience to our guests. For this reason, we are reviewing your comments with our involved team internally in case our standards have not been fulfilled at some point. Your feedback is essential to us and we truly take to heart any issue that may have a negative impact on a guest experience. Again, our apologies for an unsatisfactory stay with us and we would like the opportunity to welcome you back to one of our worldwide available hotels in the near future and to provide a more superior experience proving that your unsatisfactory stay was an exception! With our best wishes we remain, Hotel Riu Plaza New York Times Square Online Reputation Manager
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We enjoyed the recent stay at Riu. The hotel is perfect to check out placed in Manhattan. Most of the tourist attractcions are in walkable distance - one block to Time Square, few minutes to Central Park, many restaurants, hop on hop off bus is right in front of the hotel. The staff were very friendly, and the place was clean - we loved the breakfast buffet! We surely look Riu up next time!
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Review collected in partnership with riu.com
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Terrific Hotel. Had a great stay. Awesome location 1 block away from Times Square without the noise. Very safe and near everything. Room a little on the small size but very comfortable. Bed very comfy and shower was wonderful. Safe and fridge in the room a great plus. Full free breakfast in the morning was priceless. Bar/Restaurant was terrific with happy hour until 9pm. Food and drinks were great but bartender was even better. Spent almost every night there. Hotel staff was awesome. Attentive to all my needs when asked. Clean towels were supplied every time when asked. Private transportation available to airport. (approx. $60 to LGA) Only problem was I could not check in earlier than 4pm. They wanted to charge me $50 to check in early which made no sense to me if the room was available but was able to place my bags in storage and go hit the sights. Overall I will definitely stay here again.…
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Date of stay: July 2021
Value
Location
Service
1 Helpful vote
Helpful
Pros; The location can't be beat, near Times Square and Restaurant Row. Hotel was very clean and staff was friendly and accommodating. Breakfast had a very wide selection of options and was quite good. There was a small gym that looked nice but we didn't have time to use. Cons: Although there was signage about social distancing, the line to breakfast and at the buffet was not socially distant. Also everybody was touching the same utensils in the buffet. The room was lacking things I've come to take for granted like a clock and a coffee maker (or at least a coffee stand in the lobby) The rooms are small if you have more than one person and there is no dresser or surface to place clothing other than a small desk area.
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Date of stay: July 2021Trip type: Traveled with family
Room Tip: Bring a clock
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Helpful
+1
I stayed at Hotel Riu from 7/18-7/25. The first morning I woke up to find a bug in my room. I took pictures of the bug and captured it. It looks just like a bed bug. I call down to the front office (very rude) and say they will send someone up. I go down to complain and again they are just generally rude even before I mention the bug. In the meantime someone took the bug so they can analyze what it is. They say they will call pest control and are rude during the entire encounter. The next day, 30ish hours later, pest control comes. The front office says they confirmed there is "activity" meaning there are bugs BUT they will not tell me what kind of bug. "We do not release this info to customers" is what I am told. So here I am with an obvious bed bug sighting and a hotel that just wants to move me to a new room. They offered to waive the "resort fee" to make me feel better. ABSURDLY rude and poorly trained staff. If it is a bed bug, then I deserve to know!!! DO NOT STAY HERE…
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Date of stay: July 2021
Value
Cleanliness
Service
5 Helpful votes
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Plaza New York Times Square
Responded 6 days ago
Dear Brandon, Thank you for choosing Hotel Riu Plaza New York Times Square and the time you took to share your observations. We are terribly sorry to read your review and that your stay was less than pleasurable. You can be assured, our entire team is dedicated to ensuring our guests are well taken care of and have the very best experience at the Hotel, your complete satisfaction is our main goal. We take any issues of pests very seriously and when we receive feedback from a guest, we always promptly perform a thorough inspection of the room. Our hotel maintains high levels of vigilance, and we perform regularly scheduled inspections, since bedbugs can be easily transmitted anywhere and are often lodged in luggage or on clothing. However, we are informed that you are already in contact with our After Travel Complaints Department who is doing a proper follow up. For any any queries please contact them via complaints@riu.com. It is our hope you will give us another chance to change your perception of our hotel. With our best wishes we remain, Hotel Riu Plaza New York Times Square Online Reputation Manager
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PRICE RANGE
$232 - $464 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTimes Square / Midtown West / Hell's Kitchen / Manhattan
NUMBER OF ROOMS
647
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Claim Your Listing Frequently Asked Questions about Hotel Riu Plaza New York Times Square
Which popular attractions are close to Hotel Riu Plaza New York Times Square?
Nearby attractions include Broadway (0.2 miles), Times Square (0.2 miles), and Come From Away (0.1 miles).
What are some of the property amenities at Hotel Riu Plaza New York Times Square?
Some of the more popular amenities offered include free breakfast, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Riu Plaza New York Times Square?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Riu Plaza New York Times Square?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Riu Plaza New York Times Square?
Conveniently located restaurants include Frisson Espresso, K Rico Steakhouse, and Obao.
Are there opportunities to exercise at Hotel Riu Plaza New York Times Square?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Hotel Riu Plaza New York Times Square?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Riu Plaza New York Times Square offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Riu Plaza New York Times Square?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Hotel Riu Plaza New York Times Square?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.6 miles), World Trade Center Memorial Foundation (3.6 miles), and Hamilton Park (1.7 miles).
Is Hotel Riu Plaza New York Times Square accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.