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Hotel Riu Plaza New York Times Square

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Traveler (4306)
Room & Suite (1500)
Videos (1)
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About

#138 of 539 hotels in New York City
Location
4.9
Cleanliness
4.6
Service
4.4
Value
4.3
Travelers' Choice
El Hotel Riu Plaza New York Times Square está situado en el corazón de Manhattan, rodeado de los teatros más famosos de Broadway y a pocos pasos de la emblemática Times Square, conocida en todo el mundo como el símbolo de Nueva York. El aeropuerto internacional John F. Kennedy (JFK) está a unos 26 km. Este hotel es ideal tanto para viajes de ocio como de negocios. Las 647 habitaciones de diseño moderno y elegante decoración con Wi-Fi gratuito ofrecen el máximo confort, y en nuestras 4 elegantes y modernas salas de conferencias podrá organizar con éxito sus eventos y reuniones. También ofrecemos a nuestros huéspedes un restaurante bufé, un bar con bebidas frías y calientes, un quiosco Grab & Go y un gimnasio 24 horas totalmente equipado.
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Property amenities
Free internet
Fitness Center with Gym / Workout Room
Free breakfast
Car hire
Business Center with Internet Access
Conference facilities
24-hour security
Baggage storage
Wifi
Paid wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Special diet menus
Taxi service
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Telephone
VIP room facilities
Refrigerator
Flatscreen TV
Bottled water
Laptop safe
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:10% off at Riu Plaza Hotels

Location

100Great for walkers
Grade: 100 out of 100
507Restaurantswithin 0.3 miles
246Attractionswithin 0.3 miles
See what other travelers are saying
  • g h
    Newcastle upon Tyne, United Kingdom108 contributions
    Another amazing visit to Riu plaza TS NY. We won’t stay anywhere else !
    We had 3 rooms booked for our family trip for my daughters birthday. Request a certain floor and got it and asked for a different room type and got it. Fantastic welcoming service in check in. We booked a junior suite and had access to the lounge which was very welcoming to get bottled water and other supplies. We stayed half board ( altho been told it’s stopping soon at the hotel ) and that was a godsend. To save having to go out looking for meals that people wanted to eat. Buffet in the morning and night was perfect. We had people in our party who had never stayed there before and they also loved it. The breakfast was amazing as usual and loved the mix of going into the main restaurant and quieter one to try different surroundings. The rooms are very clean and great they have shower gel in there for you. I love the gym there too. We will be back I’m sure. Love the place. If going for the first time here, don’t forget a kettle / tea making stuff and my advice would be to buy one in USA for the voltage out there cos the UK ones with adapter plug take ages to boil !!
    Dear Gheth, Thank you so much for your compliments, our reward is your kind review with the confirmation of a job well done. It was a pleasure to host you. Please visit us again soon! Warmest Regards, Hotel Riu Plaza New York Times Square Online Reputation Manager
    Written August 28, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: July 2023
    Traveled with family
    Written August 16, 2023
  • V3508LV2019
    5 contributions
    Lovely stay
    Stayed here for 5 nights at the beginning of Feb with my partner and was not disappointed. Check in was smooth however they do hold a $200 amount on your credit card and it is not pre-authortized like they say, it does actually come out of your account... Rooms were lovely and clean, fresh water every day and the bathrooms were spotless which is all you can ask for really, however you can hear alot of noise from the bedrooms next door, doors slamming and conversations - this is not a massive problem and happens in most places it just might be better for a hotel as good as this to install some door slammers and soundproofing. Breakfast was good, you are seated and greeted with a Mimosa. There is not a busy time however staff work well to accommodate you. Food was edible and did the job unless you are critic. Only fault i can give if the check out fee, we was charged $109 for the use of facilities (WiFi, bottles of water and gym) even if you don't use these you are still stung with a check out fee, this was bad as it should be included in the price you pay when booking the hotel and was not made known to us when checking in. Hotel was a 2 minute walk to Time Square and about a 15 minute walk to Central Park, easy to find with many stations around. Would stay at this hotel again and do recommend it.
    Dear V3508LV2019, Many thanks for you review and for choosing our hotel for your 5-night stay. We are happy to read that you liked the breakfast buffet and our location right in the heart of the city. However, we are sorry that you did not agree with our facility fee and we would like to inform you that this charge is stated on the main booking sites. We take careful note of your comments and look forward to having you stay with us again soon. With our best wishes we remain, Hotel Riu Plaza New York Times Square Online Reputation Manager
    Written February 20, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: February 2020
    Written February 12, 2020
  • john may
    Chessington, United Kingdom29 contributions
    Spent Christmas Day and New Year’s Eve in the big apple
    After my wife and daughter went to New York 2018 they had such a fantastic time they convinced me to go so I thought Christmas Day and new year in New York 2019. My wife stayed in the Rui Plaza Times Square and she said it was a great hotel so I booked to stay there again. Upon arrival at the hotel I was quite surprised it was everything my wife explained the place was amazing the hotel was spotlessly clean and the reception Staff were very helpful and we were checked in very fast. We were given a room on the 19th floor it had two double beds with thick mattresses and a bed settee that had the thinnest mattress possible and was very uncomfortable the springs dug into your back the room was clean and the views were amazing. The room was cleaned and towel change everyday the bedding was changed 3 times in our week the air con failed to cool just heated the room the first night we thought we would die because of the heat we reported it to reception who got maintenance up straight away where they recorded a heat of the room in excess of 90 degrees! They fixed it straight away and we were sleeping well after that. The stay included breakfast which was very enjoyable and a buffet type they had a reasonable priced cafe open in the afternoon must admit we did not have an evening meal there it had a good menu but the food was not what we wanted all in all it was a great stay with fantastic staff. Just a couple of things that I would like to point out If you have a bed settee try to get a better mattress, if you get into breakfast after 10 tell them you want to eat in the right hand side restaurant because at 10.20 they start coming round saying they were closing at 10.30 and you have to move to the other restaurant such annoyance when you have queued up and just sat down to be moved. Also the restaurant was open to the public for breakfast and the most annoyingly thing was standing waiting in a queue for a table people come in off the street pay their money and was seated before the guests. In overall this was a great experience but I just wish I had checked bill before I went as they charged 799 dollars New Year’s Eve night I would have come home the night before
    Dear john, Thank you for taking the time to share your experience with us and with the travel community! We are happy to learn that overall you had a good time during your stay at our Hotel Riu Plaza New York Times Square! We appreciate your kind words and compliments towards most of our products and services. However, we lament that you found some inconveniences that made your stay less enjoyable which we apologize for! We have taken notes of these concerns and suggestions and will share them with our Management team so that they can take them into consideration! It was our pleasure to take care of you and we look forward to welcoming you back very soon in one of our worldwide hotels! King regards, Hotel Riu Plaza New York Times Square Online Reputation Manager
    Written January 22, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: December 2019
    Written January 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mark wrote a review Yesterday
4 contributions1 helpful vote
Very clean and modern hotel. Superb tourist location. Breakfast offering varied and plentiful - the 'grab and go' food was good quality and very reasonably priced (for NYC). Staff very helpful and professional. Would certainly use this hotel again.
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Review collected in partnership with riu.com
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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g h wrote a review Aug 2023
Newcastle upon Tyne, United Kingdom108 contributions74 helpful votes
Hotel's Favorite
We had 3 rooms booked for our family trip for my daughters birthday. Request a certain floor and got it and asked for a different room type and got it. Fantastic welcoming service in check in. We booked a junior suite and had access to the lounge which was very welcoming to get bottled water and other supplies. We stayed half board ( altho been told it’s stopping soon at the hotel ) and that was a godsend. To save having to go out looking for meals that people wanted to eat. Buffet in the morning and night was perfect. We had people in our party who had never stayed there before and they also loved it. The breakfast was amazing as usual and loved the mix of going into the main restaurant and quieter one to try different surroundings. The rooms are very clean and great they have shower gel in there for you. I love the gym there too. We will be back I’m sure. Love the place. If going for the first time here, don’t forget a kettle / tea making stuff and my advice would be to buy one in USA for the voltage out there cos the UK ones with adapter plug take ages to boil !!
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Date of stay: July 2023Trip type: Traveled with family
Room Tip: Take a kettle and tea/coffee/cups etc.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Plaza New York Times Square
Responded 3 weeks ago
Dear Gheth, Thank you so much for your compliments, our reward is your kind review with the confirmation of a job well done. It was a pleasure to host you. Please visit us again soon! Warmest Regards, Hotel Riu Plaza New York Times Square Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TravelBoss11 wrote a review Sep 21
United States9 contributions
Not very satisfied about the place. Rude staff, except one young guy at the lobby Prices are indeed to high for the service i received Would not go again when in NY Plus: location is very close to downtown
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest OTAs, Owner at Hotel Riu Plaza New York Times Square
Responded yesterday
Dear TravelBoss11, Thank you for sharing your feedback with us. We are very concerned to learn of your inconveniences during your stay, as we want all of our guests to experience some care-free and safe holidays while staying with us. Your comments will be shared with our team to study to take corrective measures where necessary as we hope to have the opportunity to welcome you soon again so that we can provide a better experience. Respectfully, Hotel Riu Plaza New York Times Square Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Noemi F wrote a review Sep 21
Florence, Italy28 contributions30 helpful votes
The hotel is huge and well presented, the staff is always nice and welcoming, unfortunately there are a few things to say about the cleaning and the bedroom. The shower leaked and we have all the water outside the bathroom, the shower gel wasn’t replaced and we had to use the bar soap, they said that they replace the water every 2 days but never happened. The breakfast was good but I would expect more for an hotel like this one.
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest OTAs, Owner at Hotel Riu Plaza New York Times Square
Responded yesterday
Dear noemif172, Many thanks for staying with us and for sharing your review. It is great to learn you enjoyed the staff members´ dedicated service, however, it is clear by your feedback, that we did not fully succeed to offer you a satisfying stay on this occasion. We make every effort to please every one of our guests from beginning to end as our aim is to exceed our guests’ expectations. We shall share your words with the corresponding department hoping that there were also many positive aspects of your stay and that this will bring you to visit us again in the near future. We remain respectfully, Hotel Riu Plaza New York Times Square Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sans_morro wrote a review Sep 20
Dublin, Ireland2 contributions
Myself and my husband had the most amazing Stay at the Rui Plaza, upon arrival up to departure we were greeted with the most friendly helpful and professional Staff. the Hotel itself was Spotlessly clean and the breakfast was delish and so efficiently run that we had no delays in waiting for our table. The location of the RUI was great with easy access to all attractions. thank you RUI it was a pleasure
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Review collected in partnership with riu.com
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest OTAs, Owner at Hotel Riu Plaza New York Times Square
Responded 2 days ago
Dear Sans_morro, We appreciate you leaving your fabulous evaluation and we are delighted to read your positive comments. It is us who wish to thank you! Our team here is committed to providing high-quality customer service, that is why we are grateful to you for your fantastic feedback. We are very happy to read you liked your stay. Wishing to see you again and wishing you a beautiful day! Kindest Greetings, Hotel Riu Plaza New York Times Square Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sarabB4903IQ wrote a review Sep 20
Stoke-on-Trent, United Kingdom1 contribution
I’ve been to NYC several times and this was the best hotel I’ve stayed in! The service was excellent, perfect location, the room was very clean and comfortable and so quiet! The breakfast was an added bonus!
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Review collected in partnership with riu.com
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Guest OTAs, Owner at Hotel Riu Plaza New York Times Square
Responded 2 days ago
Dear sarabB4903IQ, Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you enjoyed the Hotel Riu Plaza New York Times Square. We look forward to host you again soon. Have a lovely day. Hotel Riu Plaza New York Times Square Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LyMy10 wrote a review Sep 20
London, United Kingdom1 contribution
The hotel was lovely and clean and in a great location to explore all the sights. Was disappointed upon check in - there was 2 rooms on our booking - that each couple was asked to check in separately with different members of staff and therefore ended up 1 room on the 10th floor and 1 room on the 27th floor! Also one couple got given chocolates and the other couple received nothing - not even a smile - from the lady checking them in.
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Review collected in partnership with riu.com
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest OTAs, Owner at Hotel Riu Plaza New York Times Square
Responded 2 days ago
Dear LyMy10, Thank you very much for your evaluation. We are happy to know that you enjoyed our service, although, it is surprising to hear that our Front desk staff left you disappointed. We will of course share your impressions with corresponding team for an adequate follow up. We hope you continue to consider us for your future visits. Have a lovely day, Hotel Riu Plaza New York Times Square Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
spahotel wrote a review Sep 19
San Francisco, CA27 contributions34 helpful votes
My flight got in late. The person who checked me in took awhile because Hotel Tonight? or he was new? Was hoping to sleep in until noon but was woken by constant drilling noise starting at 7am. This is not OK. This is from the 19th floor! Not sure if I can work from here. Thought I could ignore the noise. But not sure. Nice decor. But for the price paid, $665/night kind of disappointed in the pillows and lack of amenities (no qtips, makeup remover cotton)
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Date of stay: September 2023
Value
Location
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Plaza New York Times Square
Responded 3 days ago
Dear guest, Thank you for sharing your feedback. We are concerned to learn about your disappointing experience with the noise, all our rooms are built considering the legal requirements regarding insulation. We regret to read your experience did not live to your expectations. Please accept our apologies. Your feedback will be taken into consideration. Best Regards, Hotel Riu Plaza New York Times Square Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
carbetcastle wrote a review Sep 19
Edinburgh, United Kingdom15 contributions4 helpful votes
This is a great hotel in an excellent location. The rooms are small but clean and functional. The bar had a good atmosphere. Breakfast was busy but the service was efficient and the food just fine. The hotel is expensive but this is NYC - everywhere is expensive. Highly recommended
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Review collected in partnership with riu.com
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from RIU Hotels and Resorts, Owner at Hotel Riu Plaza New York Times Square
Responded 3 days ago
Dear Steve C, Thank you very much for your positive review! We are very happy to read that we lived up to your wishes and we hope that you will come back very soon and we can share another great experience. Have a great day, Hotel Riu Plaza New York Times Square Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Coffeeman1960 wrote a review Sep 19
Hertford, United Kingdom67 contributions109 helpful votes
We were a bit concerned about being too close to Times Square madness but this hotel was perfectly located - W46th St is a reasonably quiet location just a couple of blocks from the busyness! The hotel is big and modern, a bit of a hospital feel to the corridors but the rooms were an okay size and nicely appointed. The much discussed breakfast buffet was a bit of a scrum but actually the queue was quick and the breakfast buffet choice extensive - a perfectly fine way to start the day. The hotel is located on "Restaurant Row" in the famous Hell's Kitchen, offering an extensive choice of good eateries - we ate their for all 3 nights and had nice meals - all within a minutes walk from the hotel. Given the huge choice of hotels in NYC we were really pleased with the Riu Plaza New York (and would also choose this over the sister "Manhattan" located a little closer to the square itself).
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Plaza New York Times Square
Responded 3 days ago
Dear Coffeeman1960, Thank you very much for your kind words and your positive evaluation. We are very happy to know that you left with such pleasant feelings and we hope to welcome you again soon. Best regards, Hotel Riu Plaza New York Times Square Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$272 - $559 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTimes Square / Midtown West / Hell's Kitchen / Manhattan
NUMBER OF ROOMS
647
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HOTEL RIU PLAZA NEW YORK TIMES SQUARE - Updated 2023 Prices & Reviews (New York City)

Frequently Asked Questions about Hotel Riu Plaza New York Times Square
Which popular attractions are close to Hotel Riu Plaza New York Times Square?
Nearby attractions include Broadway (0.2 miles), Times Square (0.2 miles), and Come From Away (0.1 miles).
What are some of the property amenities at Hotel Riu Plaza New York Times Square?
Some of the more popular amenities offered include free breakfast, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Riu Plaza New York Times Square?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Riu Plaza New York Times Square?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Riu Plaza New York Times Square?
Conveniently located restaurants include Sicily, Los Tacos No. 1, and Blue Fin.
Are there opportunities to exercise at Hotel Riu Plaza New York Times Square?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Hotel Riu Plaza New York Times Square?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Riu Plaza New York Times Square offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Hotel Riu Plaza New York Times Square?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Hotel Riu Plaza New York Times Square?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.6 miles), World Trade Center Memorial Foundation (3.6 miles), and Hamilton Park (1.7 miles).
Is Hotel Riu Plaza New York Times Square accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.