We had 3 rooms booked for our family trip for my daughters birthday. Request a certain floor and got it and asked for a different room type and got it. Fantastic welcoming service in check in. We booked a junior suite and had access to the lounge which was very welcoming to get bottled water and other supplies. We stayed half board ( altho been told it’s stopping soon at the hotel ) and that was a godsend. To save having to go out looking for meals that people wanted to eat. Buffet in the morning and night was perfect. We had people in our party who had never stayed there before and they also loved it. The breakfast was amazing as usual and loved the mix of going into the main restaurant and quieter one to try different surroundings. The rooms are very clean and great they have shower gel in there for you. I love the gym there too. We will be back I’m sure. Love the place. If going for the first time here, don’t forget a kettle / tea making stuff and my advice would be to buy one in USA for the voltage out there cos the UK ones with adapter plug take ages to boil !!

Stayed here for 5 nights at the beginning of Feb with my partner and was not disappointed. Check in was smooth however they do hold a $200 amount on your credit card and it is not pre-authortized like they say, it does actually come out of your account... Rooms were lovely and clean, fresh water every day and the bathrooms were spotless which is all you can ask for really, however you can hear alot of noise from the bedrooms next door, doors slamming and conversations - this is not a massive problem and happens in most places it just might be better for a hotel as good as this to install some door slammers and soundproofing. Breakfast was good, you are seated and greeted with a Mimosa. There is not a busy time however staff work well to accommodate you. Food was edible and did the job unless you are critic. Only fault i can give if the check out fee, we was charged $109 for the use of facilities (WiFi, bottles of water and gym) even if you don't use these you are still stung with a check out fee, this was bad as it should be included in the price you pay when booking the hotel and was not made known to us when checking in. Hotel was a 2 minute walk to Time Square and about a 15 minute walk to Central Park, easy to find with many stations around. Would stay at this hotel again and do recommend it.

After my wife and daughter went to New York 2018 they had such a fantastic time they convinced me to go so I thought Christmas Day and new year in New York 2019. My wife stayed in the Rui Plaza Times Square and she said it was a great hotel so I booked to stay there again. Upon arrival at the hotel I was quite surprised it was everything my wife explained the place was amazing the hotel was spotlessly clean and the reception Staff were very helpful and we were checked in very fast. We were given a room on the 19th floor it had two double beds with thick mattresses and a bed settee that had the thinnest mattress possible and was very uncomfortable the springs dug into your back the room was clean and the views were amazing. The room was cleaned and towel change everyday the bedding was changed 3 times in our week the air con failed to cool just heated the room the first night we thought we would die because of the heat we reported it to reception who got maintenance up straight away where they recorded a heat of the room in excess of 90 degrees! They fixed it straight away and we were sleeping well after that. The stay included breakfast which was very enjoyable and a buffet type they had a reasonable priced cafe open in the afternoon must admit we did not have an evening meal there it had a good menu but the food was not what we wanted all in all it was a great stay with fantastic staff. Just a couple of things that I would like to point out If you have a bed settee try to get a better mattress, if you get into breakfast after 10 tell them you want to eat in the right hand side restaurant because at 10.20 they start coming round saying they were closing at 10.30 and you have to move to the other restaurant such annoyance when you have queued up and just sat down to be moved. Also the restaurant was open to the public for breakfast and the most annoyingly thing was standing waiting in a queue for a table people come in off the street pay their money and was seated before the guests. In overall this was a great experience but I just wish I had checked bill before I went as they charged 799 dollars New Year’s Eve night I would have come home the night before