Orchard Street Hotel
163 Orchard St, New York City, NY 10002-2214
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About
#317 of 513 hotels in New York City
Location
4.7
Cleanliness
4.3
Service
4.2
Value
3.9
Welcome to Orchard Street Hotel, your New York City “home away from home.” Orchard Street Hotel aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
Given the close proximity of popular landmarks, such as The National 9/11 Memorial & Museum (1.4 mi) and The High Line (1.6 mi), guests of Orchard Street Hotel can easily experience some of New York City's most well known attractions.
You’ll enjoy relaxing rooms that offer a flat screen TV and air conditioning, and you can stay connected during your stay as Orchard Street Hotel offers guests free wifi.
The hotel features a 24 hour front desk, 24 hour check-in, and express check-in and check-out.
While in New York City, you may want to check out some of the restaurants that are a short walk away from Orchard Street Hotel, including Katz's Deli (0.1 mi), Balthazar (0.5 mi), and Nobu (1.1 mi).
Plus, during your trip, don’t forget to check out some of the popular architectural buildings, such as Empire State Building, One World Observatory, and The Oculus.
Orchard Street Hotel puts the best of New York City at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Room features
Air conditioning
Housekeeping
Safe
Telephone
Clothes rack
Flatscreen TV
Bath / shower
Complimentary toiletries
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
454Restaurantswithin 0.3 miles
144Attractionswithin 0.3 miles
Contact
163 Orchard St, New York City, NY 10002-2214
Getting there
Delancey StNew York City Subway4 min
Essex StNew York City Subway5 min
Rental CarsSee rental cars from $39/day
365Reviews6Q+A98Room tips
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Me and my husband stayed here for a few nights hoping to treat ourselves to a nice New York stay and were absolutely underwhelmed with both service and facilities. Upon booking we were promised two bottles of water a day, a special discount card for shops and eateries in the neighbourhood and access to an online newspaper reader... nothing of the sort could be found. Water bottles were finished as well as cups so we had to use our private water bottles to get a cup of Joe in the morning at the advertised free coffee station. I have worked for hotels in the past and know that it isn't always easy to meet the client's expectations but no effort whatsoever was made to make our stay more comfortable and the vibe more welcoming. Yes, it is smack in the middle of LES but great location alone does not a great stay make. We wondered if we should have booked a room at other more seedy looking hotels that at least did not try to sugarcoat otherwise poor features. Furniture is chipped, the room was dusty (the windows so dirty we could hardly see through them!) and the staff looks forlorn in the face of client complaints. It's a pity, this place could have real potential... on a positive note, the rooftop is stunning. But other than that, I would not recommend this hotel.…
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Date of stay: August 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Just stayed last night & everyone there was wonderful. Clean room, comfy bed. Took away 1 star however because we did not have hot water for our showers this morning. Not even warm. Only issue, otherwise all great.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I stayed for three nights for work. Most of the time when I would come into the lobby there was no one at the desk and no card key required for the elevator. I never got a receipt (paper or emailed). Service was lackluster and the room was meh. I give it two instead of 1 star because the room was clean and the bed wasn't terrible.
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Date of stay: July 2022Trip type: Traveled on business
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Naleni M, Owner at Orchard Street Hotel
Responded 2 weeks ago
Hi Celia, I am so sorry we at the Orchard Street Hotel fell short of your expectations. However, I am unable to locate your reservation in your system or any notes regarding this. I'd appreciate if you can reach out to me at gm@gatsbyhotelnyc.com, so we can further discuss with a hope of turning this unwanted negative experience into a positive one. Looking forward to hearing from you. Safe travels! Naleni M Manager
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I need to mention by name all the awesome folks at Orchard St Hotel, who made this Southern Boy from Vermont feel the Northern Hospitality. Challen Ford, Emilio Gillioni (Estevez), Brittany Rivera, Javier Lopez, Tkeyah, and Sharina Vargas are all amazing, friendly, and smiling no matter what the day or circumstance. I was caught between the Moon and New York City, and The Orchard Street Hotel helped me do the best that I could do: Fall In Love. A big Thank you to the team at Orchard St. Hotel! -Democritus Christopher
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Date of stay: July 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Naleni M, Owner at Orchard Street Hotel
Responded 3 weeks ago
Christopher, It's so lovely to hear from you, if we were to rate you, we'd give you 5 stars as well! It was an absolute pleasure to host you and we can't wait to host you again soon. I will be sure to share your wonderful sentiments with the entire team. They will be delighted to hear from you. Safe travels, Naleni M
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Checking in and out was seamless. Room was clean and provided awesome views of the city. Rooftop was spectacular to watch the fireworks. Tons of food, bars and shopping arou d hotel. Definitely will stay there again.
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Date of stay: July 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Naleni M, Owner at Orchard Street Hotel
Responded Jul 7, 2022
Hello Sanjay, Thank you for taking the time to leave us a review. We appreciate your feedback and can't wait to welcome you back soon. Safe travels! Naleni M
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I think they have the best view of NYC! The rooms were clean and cozy. The bathroom sink could have been bigger. Challen was such a helpful receptionist! He helped me out patiently with my payment as I had trouble with my card. Definitely recommend!
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Date of stay: July 2022Trip type: Traveled solo
Room Tip: Top floor always best
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Naleni M, Owner at Orchard Street Hotel
Responded Jul 5, 2022
Hello Adili, Thank you for your recent stay with us and for taking the time to leave a review. I am thrilled that your experience with us was a positive one. I totally agree, the views from the Orchard Street Hotel are awesome! I will be sure to share your warm compliments with Challen. On your next stay, please reach out to me directly for a complimentary upgrade to one of our more spacious deluxe rooms. Hope to welcome you again soon, Best, Naleni M
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Stayed one night last week. Room was fine (if a bit smaller than advertised). Woke up early to make a travel connection and found that the hot water was not working. Called the front desk and got no response. Went down to the lobby and waited close to 20 min and there was nobody there to assist. I left a note and went on with my day. Since then, I've tried to reach out to the hotel and have been underwhelmed by the response: I've politely emailed the manger several times and have yet to receive a response. I'm not expecting the world here- I just want acknowledgement that I did not receive what I paid for and that I was inconvenienced. My advice is to just stay elsewhere- it's NYC after all.
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Date of stay: June 2022Trip type: Traveled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Naleni M, Owner at Orchard Street Hotel
Responded Jul 7, 2022
I am so sorry your recent stay was less than satisfying. I have looked into your reservations and our complaint log. It was noted that upon notifying the Front Desk of no hot water, two different associates verified there was indeed running hot water. Additionally, a Manager from the Operations Department and Front Desk Supervisor also reached out by email and in person to discuss. We have since refunded the facility fee, which should take 3-5 business days to reflect in your account. Further, it looks like you booked a room on the smaller side, I'd be happy to offer you a free upgrade to one of our more spacious deluxe rooms, if you would give us another chance to exceed your expectations. Safe travels, Naleni M
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Lame. I asked for another pillow as only 3 tiny pillows on queen bed. “Sorry, no, can’t help you.” Not good, too bare bones for the price. I recommend you steer clear. It seems they are not interested in corner satisfaction or comfort. I should have stuck with Marriott or IHG property.
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Naleni M, Owner at Orchard Street Hotel
Responded Jul 7, 2022
Hi Ryetravelers, I am so sorry your stay was less than ideal at the property. We pride ourselves in top quality customer service and I regret we fell short here. I am addressing this issue right away with my FD and housekeeping teams to ensure this is resolved. Thank you for bringing it to my attention. I hope you will give us another chance to exceed your expectations. Please reach out to me directly at gm@gatsbyhotelnyc.com in future so I may arrange your accommodations personally. Safe travels, Naleni M
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I stayed at the Orchard Street Hotel for two nights and I enjoyed it. The location is perfect for where I needed to be, and the room was small but clean, with great city views. It's a good value for the low price, although you don't get all the amenities you'd get with a hotel that is double the price. So if you can live with only two towels and no bar soap, this hotel is definitely worth it. I'll stay there again when I travel alone for business!
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Date of stay: June 2022Trip type: Traveled on business
Rooms
Location
Service
Room Tip: I got an accessible room which I'm sure was a bit larger than others.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Naleni M, Owner at Orchard Street Hotel
Responded Jun 22, 2022
Hello Dr.Porkchop71, Thank you for your recent stay at the Orchard Street Hotel. I am glad you found our location convenient and clean. Please note that we provide all amenities. I am addressing this issue immediately to ensure ample amenities are placed in rooms daily. I hope to welcome you again in the near future, safe travels! Naleni M Manager
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We had the best time staying at Orchard Street hotel in NYC! Our room was on the 11th floor and we had a balcony with city views - my favorite part! The staff was welcoming and check in was super easy. We had no issues with noise and were able to sleep in on the days we wanted to. The rooftop has amazing city views as well if you want to take a glass of wine up to the top. The rooms were very clean and the bathroom had a huge mirror which made it easy for myself and my friend to get ready in the mornings. The location is top tier - our first night we were able to walk to Lil Frankie's and get dinner, the walk was about five minutes. I love this hotel and will definitely be back!
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Date of stay: June 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Naleni M, General Manager at Orchard Street Hotel
Responded Jun 15, 2022
Hi Rachael, Thank you for your valuable feedback. I am delighted to learn about your positive experience at the Orchard Street Hotel. I will share your kind sentiments with the staff. Can't wait to welcome you back in the near future. Safe travels, Naleni M Manager
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PRICE RANGE
$191 - $299 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityDowntown Manhattan (Downtown)
NUMBER OF ROOMS
50
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Claim Your Listing Frequently Asked Questions about Orchard Street Hotel
Which popular attractions are close to Orchard Street Hotel?
Nearby attractions include Yaf Sparkle Fine Jewelry (0.2 miles), Economy Candy (0.09 miles), and Escape The Room NYC Downtown (0.2 miles).
What are some of the property amenities at Orchard Street Hotel?
Some of the more popular amenities offered include free wifi, baggage storage, and express check-in and check-out.
What are some restaurants close to Orchard Street Hotel?
Conveniently located restaurants include Momofuku Ko, Il Laboratorio Del Gelato, and Russ & Daughters Cafe.
Which languages are spoken by the staff at Orchard Street Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Orchard Street Hotel?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (1.4 miles), World Trade Center Memorial Foundation (1.4 miles), and Hamilton Park (3.7 miles).
Is Orchard Street Hotel accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.