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Orchard Street Hotel

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Guests1 room, 2 adults, 0 children
Traveler (92)
360
Panoramas (23)
Room & Suite (212)

About

#297 of 498 hotels in New York City
Location
Cleanliness
Service
Value
Welcome to Orchard Street Hotel, your New York City “home away from home.” Orchard Street Hotel aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year. Given the close proximity of popular landmarks, such as The National 9/11 Memorial & Museum (1.4 mi) and The High Line (1.6 mi), guests of Orchard Street Hotel can easily experience some of New York City's most well known attractions. You’ll enjoy relaxing rooms that offer a flat screen TV and air conditioning, and you can stay connected during your stay as Orchard Street Hotel offers guests free wifi. The hotel features a 24 hour front desk, 24 hour check-in, and express check-in and check-out. While in New York City, you may want to check out some of the restaurants that are a short walk away from Orchard Street Hotel, including Katz's Deli (0.1 mi), Balthazar (0.5 mi), and Nobu (1.1 mi). Plus, during your trip, don’t forget to check out some of the popular architectural buildings, such as Empire State Building, One World Observatory, and The Oculus. Orchard Street Hotel puts the best of New York City at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Free High Speed Internet (WiFi)
Dry Cleaning
Laundry Service
Multilingual Staff
Non-smoking hotel
Public Wifi
Wheelchair access
Room features
Air conditioning
Non-smoking rooms
Good to know
HOTEL CLASS

Location

Full view
100Great for walkers
Grade: 100 out of 100
413Restaurantswithin 0.3 miles
134Attractionswithin 0.3 miles
Neighborhood
Chinatown
Bursting with an amazing array of sights, sounds, and smells on every block, a visit to Chinatown feels like entering a different world. It’s a colorful spectacle that gets even more crowded on weekends, when families stream in to enjoy huge dim sum feasts and to stock up at the markets on Mott Street. To take a break from the buzz, grab something sweet from one of the many bakeries in the area and head to Columbus Park, where many Chinatown residents exercise, play games, and chat the day away.
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288Reviews
5Q+A
78Room tips
Traveler rating
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Popular mentions
Unflappable, warm, with unrivaled hospitality and positivity—she alone is good enough reason to stay at this lovely hotel. She is a lifesaver. I’ve worked at the Royalton in midtown, and my cousins run two small hotels and a bed and breakfast on the Italian island of Ischia,
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Response from Carlotta W, Guest Relations Manager at Orchard Street Hotel
Responded 3 days ago
Dear Guest, Thank you for choosing to make The Orchard Street Hotel you place for accommodation. We were very happy to read the kind compliments you shared about Naleni at the front desk. We will definitely share with Naleni and the rest of our team. They are always delighted to hear that guests acknowledge the excellent service they gave on a daily basis. Thank You for rating her service FIVE Stars. And being our loyal Guest!!!!
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never - ever again. It was a very, very small room, the Picture showed a complete different room before, the Lady on the reception said, she could not do anything. The bar, which was shown on the booking.com site was not here - never opened before.
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Review collected in partnership with this hotel
Response from Carlotta W, Guest Relations Manager at Orchard Street Hotel
Responded 3 days ago
Dear Guest, We are grateful that you took the time to share the experience of your most recent stay at our hotel. Please accept my sincere apologies for the lapses in service that occurred during your stay. We want nothing more than to provide our guests with the best possible experiences. Your comments shared, will be used as a means of improving in our services. We do hope that we will have have the pleasure to welcome you again to our hotel.
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There was hair in the bed and the sheets did not appear to be clean. As cleanliness is one of the most basic requirements for any hotel, I cannot give more than 1 star. We knew we were not paying for an extravagant room by any means, but there should be no question about the bed
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Review collected in partnership with this hotel
Response from Carlotta W, Guest Relations Manager at Orchard Street Hotel
Responded 3 days ago
Dear Guest, Thank you for taking a moment to share your feedback. Please allow me to personally extend my sincere apologies for the lapse in service that occurred during your stay. This type of feedback is certainly not an indication of the quality service that we strive to provide on a daily basis. I hope you will consider giving us a second chance to to provide you with the excellent service that you and all our other guests deserve. Please feel free to contact me at carlotta@orchardstreethotel.com if there is more information that you wish to share.
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Through our negligence we didn’t realize that the hotel only offered one bedded rooms and we needed two. Naleni, the lovely lady at the front desk, was immediately responsive and phoned their sister hotel around the corner, the Redford, and secured a two bedded room for us. We
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Response from Carlotta W, Guest Relations Manager at Orchard Street Hotel
Responded 1 week ago
Dear Guest, We are so happy to hear that Naleni at the front desk went above and beyond to assist you during your recent stay with us. It was awesome to learn that you have had such a positive experience. I will be sure to share your review with Naleni and the entire team. They love knowing that guests acknowledge the great service that they give. We hope to welcome you again to our property.
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I stayed at the Orchard Street Hotel for 3 nights while visiting my son who lives 2 blocks away. This was a perfect location for me - and yes, I got one of the smaller rooms and it is not much larger than a queen bed - but that was fine. I had enough room for just me. Not sure
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Review collected in partnership with this hotel
Response from Carlotta W, Guest Relations Manager at Orchard Street Hotel
Responded 1 week ago
Dear Guest, It was our pleasure to have you stay with us. Thank you for this very kind review of your stay with us. We are thrilled to share with our kind and attentive staff your warm compliments. Thank you for all the recommendations you shared about our hotel, Great Job! We look forward to hosting you again.
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PRICE RANGE
$168 - $346 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityManhattanChinatownDowntown Manhattan (Downtown)
NUMBER OF ROOMS
50
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