I stayed at the Arlo Soho this week for a business trip and couldn't have had a more wonderful experience. It was my first time in the city and Danny at the front desk checked me in smoothly and gave me tips and suggestions for things to do in the area, and offered his assistance for any questions or help during my stay. The room was small however the wall to wall bed lined the floor to ceiling window with a stunning city view and gave me little squirrel nook vibes - so cozy yet beautiful. I loved it. Room service cleaned the room for me and made the bed each day as well as brought me fresh towels. The bodega in the lobby was open 24/7 and the cashier (didn't get her name but young girl from FL!) was so sweet. At checkout Danny and Stephanie offered water, coffee, etc for my trip to the airport and the bellman Marc was always there to open doors for me and help me with my luggage. Whole staff was great.…
I needed a well priced, downtown hotel near my friend’s apartment in Hudson Square and this was perfect. Close to multiple subway lines and the water which was a nice place to walk. It’s a very calm area in an otherwise wonderfully busy city. The room was perfect - the storage and space was so well thought out and there was a purpose for every single thing. I’ve stayed in similar hotels in London and Paris recently and the Arlo really did it the best. Will be staying here in the future, I am so glad to finally find a hotel that just gets it. Also the lobby smells incredible!! Helpful staff: Andrew, Michelle, Marcus, Al, and Amaris.
I had a bad fall last night and asked for ice when I returned to the hotel. Two lovely ladies arrived at my room door with a huge well-insulated bag of ice and a bag of "get-well treats" (fruit, water, cookies...). So lovely! The atmosphere at your hotel is wonderful!
We really enjoyed our stay in Soho at the Arlo. The room was quite small, but we didn't spend much time there, and when we did, we were sleeping in the comfy king bed! The staff were great, and we especially liked Marc the bellman!! The restaurant Linden's was nice, with good service, food and drinks. Lots to see around the hotel and a great location to walk to restaurants and shopping. We'd stay again at the Arlo!
Beautiful room and wonderful hospitality! Especially well cared for by Jeroen, Danny and Marc!! They were there to assist with anything I needed. They also take great pride in their hotel and the level of customer service provided by everyone on their team.
I never write reviews but boy do I want to alert the public to this rip off hotel. The rooms are tiny, like the size of jail cells. The beds on the interior are up against the restaurant/drinking area with a window and not a wall near the tiny bed - so noisy even at midnight. How on earth do 2 people fit into this room??? You’ve got to be kidding me-at about $500 a night (I was told all of the rooms are the same size) it’s a tragedy to book at this hotel. I’ll never stay at such a place again. Don’t book this place.
Nice hotel located in Manhattan close to the luxury stores area. The Arlo assigned to me a very small room for two nights. Comparing to other hotels I’ve stayed at the room was really small and any ranking based on the room would not go above 2 however the hotel facilities and kindness of the staff allows a better evaluation. The restaurant for breakfast is ok and the staff very nice and helpful. Check out at 12 is ok.
I had a phenomenal experience at Arlo! As soon I entered, Al made me feel so welcomed and provided me with a great experience overall….and a room with a great view! The staff at the rooftop was awesome and the drinks and food were bomb. Thanks Again to Al and all the staff at Arlo!
We arrived and told that the room we booked is not available. The hotel would upgrade us to a suite but only for one night. We needed to unpack and pack. The sound insulation to outside is horrendous. Cars honking literally throughout the night.
We stayed at Arlo for 3 nights. Really cool hotel in a top location. We knew the rooms were small but this wasn’t an issue! I’d like to say thank you to Marc who was amazing with us. He’s a credit to your hotel and always offered to help whenever we were in reception. If I owned a hotel he’d be my first employee! Thanks Marcus. I’d definitely stay here next time I’m in NYC. Alex, Manchester UK