I just got home from a 2 night trip to NYC. Is it the best hotel I've ever stayed at? No. Will I probably stay at a Hampton next time? Probably. But for a room my boyfriend and I needed for just a couple of nights, it was fine. We were in a standard queen room. It was small, but that is to be expected in the heart of Times Square. We had a bed, a small bathroom, a dresser, closet, and bedside tables. No work desk, mini fridge, etc. I don't know why there are so many complaints in the reviews about the elevators, they were totally fine. Pros: - Literally steps away from Times Square - Good bed (most hotels I stay at give me allergies, I imagine from detergent or bedding or something, but I didn't experience that here) - Clean Cons: - There are no working vending machines. We checked all the floors they were meant to be on, only 2 of those floors actually had vending machines, and of those 2, one did not take my bills, and the other was completely unplugged - The restaurant Ding Chinese that is featured on the website does not exist. There is just An'nam (which was pretty good, a little pricy) and a Latin cuisine restaurant next door - Worst part: Not the best staff, everyone seemed like they would rather be shot than be working there. My mom paid for the hotel beforehand and at the hotels I go to, I don't usually have to worry about a security deposit (maybe that's from Hilton/Hampton membership but idk), but there was a security deposit necessary that I wan't aware of. The lady at the front desk seemed like she wanted to strangle me for asking her about it. I couldn't really understand her and my boyfriend figured it out and told me 'Oh, she needs a security deposit' I asked her if that had already been included in the price my mom paid because I didn't know! And I thought I was about to be kicked out of the hotel, she basically started yelling at me over it. Then my boyfriend, the level-headed man he is, just took out a card to pay for it, and then the woman proceeded to only speak to my boyfriend as if I were incompetent. Could be my fault for not knowing, but it's not like it was a problem. I was just asking her questions and she did not seem to like that. None of the staff I interacted with was super happy to be speaking with us. Another woman: We asked her where Ding Chinese restaurant was, because it is on the website and I wanted to go there. She gave me a death stare and told me it had been closed for years, as if I was meant to know that. She was like, 'Do you see a sign for that restaurant?" So basically, all this to say, they will get mad at you if you ask them questions about anything. I can't think of anything else right now. It was really fine. The shower worked well (I've seen a lot of complaints about the shower door situation which I understand (it's just a half door of glass that can't be moved) but if you're not like whipping yourself around it's fine). Good water pressure and heat. Rooms are a little warm, but there are openable windows. No TV guide, but I usually just watch something on my laptop anyway...So yeah. Do you simply need an affordable place to sleep for a few nights while you visit NYC? This place is fine.…
Just stayed at the Hotel for the last week, I have to say after reading many reviews and the majority not very impressive. I have to say my experience was nothing but excellent, bed linen and towels changed every other day. Room always clean, hot water in the shower, air con worked and wasn’t loud when on a low setting at night. Only waited a couple of minutes at the most for the lift , considering 1 was broken and awaiting a repair. Location is amazing, 30 secs from Time Square. Not expensive for being where it’s located, yes it’s no 5 star but a hotel room in New York is only for storing suitcases, sleeping and freshening up , not somewhere your wanting to live .
Avoid Avoid Avoid… Booked with British Airways as a package. I know you get what you pay for but this hotel needs pulling down. We checked out within 2 hours of a 4 night planned stay. Very dirty hotel, Staff rude and access lifts are terrible. Room is smaller then a pubic restroom.
Room was ok, I mean sheets were clean and bathroom was clean, the room was tiny and the walls had big chips taken out of the plaster! The hotel was in a good location! But was literally used for sleeping. Staff behind the reception were plain rude! No Other words for it!
This hotel has potential, but there are a bunch of maintenance issues. During our stay, we had the following issues: All of the power outlets in the room are in such bad shape, they can barely hold a plug. Wi-Fi is inoperable (not connected to the internet) One of the elevators went out, and was out for at least 24 hours. The remaining elevator has a limit of 5 passengers, and we were on the 15th floor. Waits for an elevator we’re over 30 minutes. On our fourth morning, we had no hot water. The hot water got no warmer than about 75 degrees Fahrenheit. When we tried to call the front desk about the water issue, we realized the room phone was inoperable.