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The Knickerbocker

Traveler (1866)
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Panoramas (9)
Videos (3)
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About

#86 of 744 hotels in New York City
Location
4.9
Cleanliness
4.8
Service
4.5
Value
4.3
Travelers' Choice
The Knickerbocker, a member of Leading Hotels of the World, reopened its doors in February 2015 as the only Five-Star hotel in Times Square, after completing an expansive $250 million renovation by acclaimed interior designers Gabellini Sheppard. The Beaux Arts monument to New York's coming of age is situated at the southeast corner of 42nd Street between Broadway and Bryant Park. The hotel originally opened in 1906 by John Jacob Astor IV and welcomed both glitterati and dignitaries including such notables as Enrico Caruso, John D Rockefeller and F. Scott Fitzgerald. A New York City landmark, The Knickerbocker boasts 330 guest rooms including 31 suites; a signature restaurant and bar, Charlie Palmer at The Knick; St. Cloud-a 7,800-square-foot rooftop bar; a 2,200-square-foot event space for up to 160 guests; a ground level café, Jake's; and a state-of-the art fitness center.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Children's television networks
Strollers
Car hire
Banquet room
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Outdoor dining area
Rooftop bar
Taxi service
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Refrigerator
Cable / satellite TV
Sofa bed
Walk-in shower
Soundproof rooms
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Historic Hotel
Languages Spoken
English, French, Russian, Spanish and 5 more
Hotel links
Special Price:Black Friday Offer

Location

6 Times Square SE Corner Of 42nd St, New York City, NY 10036
The Knickerbocker
Traveler Insights
This summary was created by AI, based on 276 recent English reviews.
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The Knickerbocker Hotel, nestled in the heart of Times Square, earns high praise for its excellent location and modern, luxurious atmosphere. Many travelers appreciate the spacious, well-appointed rooms and commend the exceptional cleanliness maintained by diligent housekeeping. Despite its bustling location, guests enjoy a quiet, comfortable environment thanks to effective noise insulation. However, some travelers mention occasional noise disturbances and a lack of amenities like coffee makers. The hotel's service receives mixed reviews, with some guests citing slow or inconsistent service. Additionally, some guests warn that the hotel may not provide the best value due to additional fees and charges.
Location
Central
Atmosphere
Luxurious
Rooms
Spacious
Value
Overpriced
Cleanliness
Immaculate
Noise level
Quiet
Service
Inconsistent
Amenities
Well-appointed
Location
Central
Travelers universally praise the hotel's excellent location, which is central to Times Square, Broadway, and many other popular tourist destinations. Some guests also note that despite its location, the hotel remains quiet.
  • adrah
    adrah
    Aug 2023 82 contributions
    Location, Location, Location, this hotel is in the heart of New York, steps away from Bryant Park, 6th Ave, Times Square and 10 subway lines. You cant get better in terms of location...
  • Michelle H
    Michelle H
    Jul 2023 2 contributions
    ...The location is great for tourism as you are very central and the subway line right out the door makes getting around very easy...
  • Travel America Most
    Travel America Most
    Jul 2023 11 contributions
    ...Location just above the subway at SEC of Broadway and 42nd in Times Square makes you a quick walk/ride from the entire city...
  • stan S
    stan S
    Jul 2023 147 contributions
    ...Suggestion: show guests a floor plan when checking in indicating room location...
  • Mary B
    Mary B
    Jul 2023 1 contribution
    The hotel location was perfect for our needs for seeing the touristy things (Times Square, theaters, many dinner venues, subway entrance, breakfast cafes...) The beds, pillows, amenities in the room were top notch...
  • Ahmad kharbat
    Ahmad kharbat
    Jul 2023 3 contributions
    Hotel is at a great central location in the middle of Times Square, it was pretty convenient since a bunch of tourist activities were around...
  • Jan W
    Jan W
    Jun 2023 1 contribution
    ...The Knickerbocker gave us a great location to experience the theater district...
  • Laura T
    Laura T
    May 2023 2 contributions
    ...The location was perfect, right on Times Square, the concierge and overall customer service were phenomenal, and the food at the restaurant was delicious...
  • David S
    David S
    May 2023 5 contributions
    ...If you don't go the theatre in New York you probably should not stay in the Times Square area, but if, like us, you do, the combination of a good location for Broadway theatre and a very pleasant hotel makes this a great pick...
  • Danniell
    Danniell
    May 2023 14 contributions
    ...It has a great location in Time Square and is a quick walk to all our favorite activities, broadway, shopping on 5th Ave., and great restaurants...
  • mswoojie
    mswoojie
    Apr 2023 37 contributions
    ...Room was so quiet, location was excellent and the unexpected small touches made it even more special (backpack for kids, cookies/milk for kids, and concierge mailing my daughter’s postcard)...
  • Sanfrancisco820
    Sanfrancisco820
    Apr 2023 47 contributions
    ...The location is very central with the subway just at the corner, although we walked to just about everything we did...
  • SunLife
    SunLife
    Mar 2023 21 contributions
    ...Location, location, it’s in the heart of it all but also really quiet, peaceful and calm once inside the hotel... The concierge were so help, Stephanie and Diana provided excellent restaurant recommendations and detailed location instructions...
  • Judith B
    Judith B
    Feb 2023 111 contributions
    ...The room was very quiet at night even though the hotel was in a very central location and the bed was very comfortable...
  • JaneOC55
    JaneOC55
    Jan 2023 1 contribution
    Interested in a great hotel to stay in NYC especially if you’re attending a Broadway play, try the Hotel Knickerbocker….location location!!...
  • Travel_Marty
    Travel_Marty
    Jan 2023 8 contributions
    ...Hotel location 5/5 Wifi 5/5 Check-in experience 4/5 Gym 5/5 Shower Experience 5/5 Hotel room size 4/5...
  • Alex C
    Alex C
    Nov 2022 1 contribution
    ...Excellent location cannot be beat... The hotel is very quiet given its location, but city-view rooms will let in a bit more noise than non-city view rooms...
  • Dale M
    Dale M
    Nov 2022 4 contributions
    ...Great location right next to times square and walking distance to many things ... The location of the room was such that the Wi-Fi connection was not strong enough to support my VPN, and the cell signal was quite weak as well as it was stuck down between two buildings...
  • matthewy9602022
    matthewy9602022
    Oct 2022 1 contribution
    ...A terrific location with modern, technologically up-to-date rooms including high broadband wifi as well as remote controlled black-out shades and remote controlled lighting levels... I would highly recommend this hotel for location, service and value (space and ambience) for the price...
  • NYC Chris
    NYC Chris
    Sep 2022 246 contributions
    ...The rooms at the Knickerbocker make the location well worth it. It’s actually so close to 6th Ave that the location is not an issue—the hotel is very close to Bryant Park and is across from the new Bank of America HQ...
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Atmosphere
Luxurious
Travelers describe the hotel as having a modern, luxurious atmosphere with well-appointed and spacious rooms, a beautiful rooftop bar, and a quiet, comfortable environment.
  • H Marque
    H Marque
    Sep 2023 686 contributions
    ...Noiseless and great blackout curtains...
  • jennifer y
    jennifer y
    Aug 2023 4 contributions
    ...The rooftop was a vibe, the robes and slippers were a plus, and the AC never went off (that is big if you sweat in your sleep)...
  • Daniel S
    Daniel S
    Aug 2023 17 contributions
    ...Good beds, good curtains and blackouts important for LEDs in Time Square, shower pressure perfect...
  • CJakePhx
    CJakePhx
    Aug 2023 1 contribution
    ...The rooms are gorgeous and staff is always very welcoming...
  • Monica
    Monica
    Aug 2023 2 contributions
    ...The room was outstanding in comfort, the bed was luxurious...
  • Sheryce R
    Sheryce R
    Jul 2023 2 contributions
    The atmosphere is felt upon arrival... The decor is soothing, with blackout shades, living room space, cozy bedding etc...
  • Ahmad kharbat
    Ahmad kharbat
    Jul 2023 3 contributions
    ...Rooms were nice, smart lighting, usb chargers, and housekeeping was outstanding...
  • Carol S
    Carol S
    Jun 2023 1 contribution
    ...They make you feel at home and do all they can to make your stay special...
  • George W
    George W
    Jun 2023 58 contributions
    From the moment you walk in you know that you are in a 5 star hotel...
  • Emma
    Emma
    May 2023 16 contributions
    ...On arrival we were gifted with two drinks to visit the rooftop bar and wow what an experience, a modern stylistic bar with great ambiance and a laugher and chat to be heard from all over the rooftop...
  • Robert Levers
    Robert Levers
    Mar 2023 5 contributions
    ...The decor was luxurious, the room had electrical blinds, skylight, a full marble bathroom, two minibars, a full set of crystal glasses, double doors when you walk in, a table for 6 people, two televisions, two wardrobes, and a vanity...
  • Tourist644627
    Tourist644627
    Mar 2023 1 contribution
    ...We loved the rooftop bar, has a good selection of drinks and the ambiance is fun but also relaxing...
  • T Morris
    T Morris
    Mar 2023 2 contributions
    The service, the atmosphere, the cleanliness and the experience were all top notch...
  • GXIS
    GXIS
    Mar 2023 2 contributions
    ...Ambiance of hotel is quite modern...
  • Linda B
    Linda B
    Feb 2023 5 contributions
    ...Knickerbocker was quiet, very friendly and had lovely rooms...
  • lkeeler2022
    lkeeler2022
    Jan 2023 3 contributions
    ...The rooms were spacious and updated with all thing luxury. The special touches of turning the bed down, leaving slippers, and water, were a surprise...
  • Mobile25374755469
    Mobile25374755469
    Nov 2022
    ...And the room was phenomenal - modern and the decor is sparse (on purpose), depending more on clean lines and lighting for a beautiful and welcoming experience. Sheets, comforters, pillows, towels were all high quality and the shower was top-notch, which is crucial in a city where you walk a lot...
  • Rich B
    Rich B
    Nov 2022 2 contributions
    Room was well appointed, exemplary tech, great shower...
  • JoCollinsipswich
    JoCollinsipswich
    Oct 2022 291 contributions
    I loved everything about this modern minimalistic hotel (maybe not the view of the neighbouring building from our room but I half expected this and after all – does it really matter with all the views you will experience during your time in NYC?)... The hotel is 5 stars in my opinion – the staff were all lovely, the room spotless and well appointed – large TV, USB charging outlets, large wardrobe with lighting inside - iron, ironing board, robes & slippers, sofa, work area, in-room dining available, digital safe, umbrella, good hairdryer for a hotel... Lovely bathroom – separate walk-in shower and separate WC...
  • chriswheat88
    chriswheat88
    Oct 2022 15 contributions
    ...The daily bottles of water was a nice touch...
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Rooms
Spacious
Guests appreciated the spacious, quiet, and well-appointed rooms with modern amenities and comfortable beds. However, some experienced issues with worn-out furnishings, maintenance, and lack of necessities.
  • Karen B
    Karen B
    May 2023 8 contributions
    ...If I had to be picky I would say that the room doors should soft close as when people were coming and going from their rooms at night or early morning it did wake you are the doors banged shut...
  • mswoojie
    mswoojie
    Apr 2023 37 contributions
    ...Upgraded to a beautiful suite, my family had a wonderful experience. Room was so quiet, location was excellent and the unexpected small touches made it even more special (backpack for kids, cookies/milk for kids, and concierge mailing my daughter’s postcard)...
  • johnU7190IY
    johnU7190IY
    Mar 2023 1 contribution
    Excellent location and huge room size plus the brunch-like breakfast included in our rate was marvellous... Rooms are a bit worn and could use a refresh of furniture but bathrooms were huge and modern...
  • familyoffournw
    familyoffournw
    Mar 2023 156 contributions
    ...Excellent sized rooms, attentive room services, central location and friendly helpful hotel/door staff. Room has plenty of USB charging ports, shower pressure perfect... Large bed and plenty of storage including complimentary use of umbrellas, safe etc.. Would recommend for those that require larger rooms...
  • Robert Levers
    Robert Levers
    Mar 2023 5 contributions
    ...The decor was luxurious, the room had electrical blinds, skylight, a full marble bathroom, two minibars, a full set of crystal glasses, double doors when you walk in, a table for 6 people, two televisions, two wardrobes, and a vanity...
  • Sarah T
    Sarah T
    Feb 2023 19 contributions
    ...The hotel is immaculate, the rooms are spotless and spacious and the staff can't do enough for you. We had the premium city view room, for 2 adults and 2 (teenage) children, and we did not feel crammed in or on top of each other at all... The rooms were spotlessly cleaned daily, the beds were SO comfortable and the housekeeping staff so friendly...
  • Travel_Marty
    Travel_Marty
    Jan 2023 8 contributions
    ...The hotel room itself is relatively small and walking room is limited if you have got big luggages... I would highly recommend the Knickerbocker to anyone looking for a 5 star accommodation in mid town New York...
  • JackieAsencio
    JackieAsencio
    Dec 2022 1 contribution
    ...Room service, meet on a charcuterie board tasted rotten, fries cold, coffee in morning cold...
  • familygotravel
    familygotravel
    Dec 2022 117 contributions
    We stayed here for two nights in late December 2022... We stayed in a Deluxe Room with 2 Queen beds... The room was sparse (I don't even think there was a picture on the wall) and one of the two "windows" was actually curtains across a wall... The carpet throughout was very freyed and stained and the bathroom worn...
  • David F
    David F
    Dec 2022 2 contributions
    The nightly rate including all the extra feed was around $600 for the least expensive room... Started in an exterior room but the buskers outside made so much noise late in to the night that we moved to an interior room... I'm confused by a lot of the reviews as the amenities are basic... No option to get a soda or snack other than to order it through room service, including getting some ice... First room service meal was a simple breakfast with lukewarm potatoes and eggs...
  • ajfNZ
    ajfNZ
    Dec 2022 16 contributions
    ...This hotel is in a five star location but that is literally all it has going for it. Rooms are tired and old, the team are completely disengaged from their guests and could not care less, bar/restaurant closes super early and service is completely absent...
  • Alex C
    Alex C
    Nov 2022 1 contribution
    ...The hotel is very quiet given its location, but city-view rooms will let in a bit more noise than non-city view rooms... The hotel has been increasing room prices throughout the year as demand increases, but this is also true of all of the NYC properties I checked out for this trip... Not a huge deal when you come back to the room late at night and tired and just want to sleep but a bit disappointing given the rates you pay...
  • O P
    O P
    Nov 2022 1 contribution
    We’re still here, room 516, and checking out tomorrow morning, 11/26. Overall, the hotel is great, however, our biggest problem is that this is the first hotel ever where we’ve had no ice buckets in the rooms, or ice machines anywhere in the hotel... I understand the lack of coffee makers and microwaves inside the rooms, because they want you to spend money at the hotel’s restaurants, but for God’s sake, what if you get up at 2 AM with the urge of having a cold glass of water?... Do you call room service and spend $6 plus tip on a bottle of water, and stay up for 30 minutes waiting for it to get delivered?...
  • Dale M
    Dale M
    Nov 2022 4 contributions
    Stayed for three nights on a business trip ... The room I was in had some severe drainage problems out of the shower, and the tile in the shower was also cracked such that I could see back into the wall... The location of the room was such that the Wi-Fi connection was not strong enough to support my VPN, and the cell signal was quite weak as well as it was stuck down between two buildings... But, housekeeping stated that they had many rooms available…...
  • Mobile25374755469
    Mobile25374755469
    Nov 2022
    ...And the room was phenomenal - modern and the decor is sparse (on purpose), depending more on clean lines and lighting for a beautiful and welcoming experience. Sheets, comforters, pillows, towels were all high quality and the shower was top-notch, which is crucial in a city where you walk a lot...
  • DBW2862
    DBW2862
    Nov 2022 1 contribution
    We had to change rooms because the blind wasn’t working which took far too long. The hotel does not provide water in the rooms nor does the hotel have a small store to buy necessities... There is no information in the rooms and the lobby attendants are not well informed to assist you with much of anything...
  • 797philip
    797philip
    Nov 2022 1 contribution
    ...Upgraded our room since it was our wedding anniversary. In room dining were very quickly to respond when we requested ice, coffee, wine etc...
  • jmf201567
    jmf201567
    Oct 2022 11 contributions
    This is a historical hotel right in the centre of New York convenient for attractions and restaurants. Excellent soundproofing of the rooms ensured that no outside noise disturbed us... Our room was comfortable and the staff were friendly and helpful...
  • chriswheat88
    chriswheat88
    Oct 2022 15 contributions
    ...Housekeeping made sure you had everything you needed and that the room was cleaned when I wanted...
  • NYC Chris
    NYC Chris
    Sep 2022 246 contributions
    I lived in NYC for 5 years and have spent hundreds of nights in Manhattan hotel rooms over the years. This was the first time I’ve ever stayed at the Knickerbocker as I typically avoid the tourist crowds associated with the theatre district... The rooms at the Knickerbocker make the location well worth it... The room was huge and the bathroom was definitely 5-stars... This was the largest, best appointed room I’ve seen in Midtown...
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Value
Overpriced
Many travelers believe the hotel is overpriced, with additional fees and charges that detract from the overall value, despite its prime location and spacious rooms.
  • Anne G
    Anne G
    Sep 2023 19 contributions
    ...It was also quite expensive when you add tips, the city taxes and the additional $45 per night charged by the hotel...
  • Debra619
    Debra619
    Sep 2023 1 contribution
    ...Also paying the extra for a “premier city view” shouldn’t mean a view into an office building...
  • Julianne H
    Julianne H
    Aug 2023 4 contributions
    ...Our only "complaint" was that the cocktails were a tad pricey for our budget...
  • tonykay2023
    tonykay2023
    Aug 2023 1 contribution
    ...I, personally, would have paid an extra 300-400 per night at another hotel if it meant I would get better overall service and what I asked for...
  • Shatori F
    Shatori F
    Aug 2023 2 contributions
    ...However, my checkout experience was absolutely horrible. The agent who handled my final bill was very rude...
  • Lar B
    Lar B
    Aug 2023 8 contributions
    ...As a departing gift, we discovered a surprise $45/day "Hotel fee". There weren't resort amenities to justify it...
  • Vacation61185964797
    Vacation61185964797
    Jun 2023 2 contributions
    ...The $45 residence fee/night gets you the option to pay for water at a reduced rate... Oh, and there are no less than 5 taxes and fees charged per day per room...
  • kevkev2929
    kevkev2929
    Jun 2023 16 contributions
    ...It’s not cheap, but if you are looking for a wonderful place for a special occasion, we would highly recommend this hotel...
  • Ruether124
    Ruether124
    Jun 2023 2 contributions
    ...Dear Knickerbocker, I would appreciate if someone can call us back regarding the overcharge for room 719 from June 23-July 1. I’ve tried to email Monika and front desk and shocked that no one reply or provide an invoice... Three weeks later, we still have no invoice but have been overcharged already...
  • 901annq
    901annq
    May 2023 1 contribution
    ...The price of our stay was not worth the service that we received. There are plenty of other hotels in NYC that can accommodate for better service, views and rooms...
  • rdeisenbeiss
    rdeisenbeiss
    Apr 2023 9 contributions
    Through LHW membership, relatively good value for more than 300ft2 of very tastefully designed, contemporary room...
  • Ronan D
    Ronan D
    Apr 2023 1 contribution
    ...For sure not the cheapest price/night but if you book well in advance as I did it does save on other costs and the other intangibles ( taxis/access to subways/less walking/safety/security ) ...
  • Meander41824549082
    Meander41824549082
    Jan 2023 1 contribution
    ...The front desk sent us to a garage that 2 city blocks away... Upon leaving we asked if there was discounted parking and the bellman said yes and you pay at the desk here... Full disclosure at that point I did not tip him at all... For $431 for one night stay in a hotel with a parking garage, that has a bar in the city that never sleeps open past 11 and, that has a staff that would never be that rude on their worst day...
  • David F
    David F
    Dec 2022 2 contributions
    The nightly rate including all the extra feed was around $600 for the least expensive room... Only reason I can see to book this place is if you absolutely LOVE being right at time square... Mediocre coffee shot at the basement open til 2pm... Basically all things that used to be included in your fee but now get charged for...
  • priyaravinder
    priyaravinder
    Oct 2022
    ...The breakfast was given in the form of credit of $25 per day which I utilized at a single time as I stayed for 2 days...
  • walljo527
    walljo527
    Oct 2022 34 contributions
    After reading many reviews and careful research, I decided to stay at the Knickerbocker - I'm extremely picky about hotels and willing to pay for something nicer... We arrived and they assigned a lower category room than what we paid for... We complained to the front desk and at first they told us that the hotel was fully booked and nothing could be done but that changed when we asked to speak with the Manager... At $700 a night I wasn't going to settle for anything less than what I paid for... We ate breakfast at the restaurant and it was good but pricey... I've stayed in luxury hotels and the Knickerbocker isn't it...
  • Yumma
    Yumma
    Oct 2022 5 contributions
    ...No idea what this is for other than to jack up the daily rate over what is advertised. Maybe soon there will be a daily rate of $75.00 with a $600.00 residence fee... Otherwise very good service, cleanliness and value...
  • patti pellegrino
    patti pellegrino
    Oct 2022 1 contribution
    ...Take a look at a deluxe king room for almost $700 per night They would change my room but to a down grade...
  • MaggieGatza
    MaggieGatza
    Sep 2022 12 contributions
    ...We tried to order the champagne that we would have ordered if paying for our drinks and were immediately told that we could only buy drinks priced to $20... (Even when I had offered to pay the difference in price, we weren't allowed to do that!... This is a day we paid about $1k for, and we were only allowed access at 6pm...
  • Blah
    Blah
    Sep 2022 59 contributions
    I grew up in NY, am a Leader’s Club member, and avoided the Knickerbocker because of the location... I could have stayed at the Marriott for half the price and it would have been better... I got a 'discount' but still, there was no way I should have been charged for that drink... I was charged $300 for my 5 lb dog!!!... I have had far better experiences at a Marriott... I cannot fathom how LHW could include this in their portfolio of beautiful hotels that pride themselves on treating their guests well...
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Cleanliness
Immaculate
The majority of travelers praised the hotel's exceptional cleanliness, commending the spacious, spotless rooms, immaculate bathrooms, and diligent housekeeping services.
  • Tia B
    Tia B
    Aug 2023 1 contribution
    We stayed as a family of 3 people in 2 rooms at the Knickerbocker Hotel for 8 nights and cannot rave about this hotel enough in Timesquare...
  • lorill95
    lorill95
    Aug 2023 11 contributions
    ...The rooms are large and exceptionally clean... The robes and slippers provided with the room were a nice touch... The bathroom sink has a large vanity area... The toilet and shower have separate spaces...
  • Navigate320999
    Navigate320999
    Aug 2023 1 contribution
    ...Every day clean the room and staff is very helpful and friendly...
  • Julianne H
    Julianne H
    Aug 2023 4 contributions
    ...The shower had amazing water pressure and the room was very clean...
  • katelin g
    katelin g
    Jul 2023 1 contribution
    ...Three rooms are well-appointed and provide respite from a bustling exterior. Great shower pressure, comfy beds, wonderful linens... We ordered room service and it was fresh and promptly delivered... A housekeeping member stopped by to ask us if we needed anything, noticed my daughter was with me, and came back with a smaller robe so she could feel pampered and cozy...
  • Ann-Margaret C
    Ann-Margaret C
    Jun 2023 5 contributions
    ...Our room was spacious with comfy beds and a large bathroom. The hotel is clean and the extra touches like the turn down service with chocolates make it special!...
  • Emma
    Emma
    May 2023 16 contributions
    ...The rooms are immaculate, we had a room with a good view of the city and could’ve sat there all day. All the appliances were modern and the room was a generous size for the city, there was no cramped feeling when bringing in the suitcases, instead these could be hidden in the large wardrobe space... The bathrooms were also a great size...
  • Wander591960
    Wander591960
    May 2023 4 contributions
    ...The bed was extremely comfortable, the room large and exceptionally clean and with the exception of the extremely loud boom boxes playing on the streets over the weekend, very quiet. The rain shower felt lovely and the lotion and shampoo offerred divine...
  • Ronan D
    Ronan D
    Apr 2023 1 contribution
    This is now my 4th time staying at this hotel and gets better every time... The room was spacious, very clean, and made up every day and the small amenities added to the overall experience...
  • TulsaFlyboy
    TulsaFlyboy
    Mar 2023 17 contributions
    ...The room was a corner room with an outstanding view, great mattress, amazing housekeeping and room service!...
  • Robin H
    Robin H
    Mar 2023 3 contributions
    ...Room very modern and very clean and it was very quiet...
  • Sarah T
    Sarah T
    Feb 2023 19 contributions
    ...The hotel is immaculate, the rooms are spotless and spacious and the staff can't do enough for you... The rooms were spotlessly cleaned daily, the beds were SO comfortable and the housekeeping staff so friendly...
  • JaneOC55
    JaneOC55
    Jan 2023 1 contribution
    ...The hotel has been completely updated…beautiful rooms with lovely amenities…Parisian soaps and lotions!!!...
  • David F
    David F
    Dec 2022 2 contributions
    ...Includes a gym use, housekeeping...
  • Mobile25374755469
    Mobile25374755469
    Nov 2022
    ...And the room was phenomenal - modern and the decor is sparse (on purpose), depending more on clean lines and lighting for a beautiful and welcoming experience. Sheets, comforters, pillows, towels were all high quality and the shower was top-notch, which is crucial in a city where you walk a lot...
  • chriswheat88
    chriswheat88
    Oct 2022 15 contributions
    ...Housekeeping made sure you had everything you needed and that the room was cleaned when I wanted. The daily bottles of water was a nice touch...
  • walljo527
    walljo527
    Oct 2022 34 contributions
    After reading many reviews and careful research, I decided to stay at the Knickerbocker - I'm extremely picky about hotels and willing to pay for something nicer... The location is ideal and the hotel is clean and modern but my husband (who is less picky than I am) says we won't stay there again, the check in experience was off-putting and the hotel isn't really anything special considering it's branded as a luxury hotel... Rooms are small but it's clean and serves its purpose...
  • David Q
    David Q
    Oct 2022 1 contribution
    My family and I were impressed by the overall cleanliness of the lobby, common areas and particularly the room...
  • Yumma
    Yumma
    Oct 2022 5 contributions
    ...Otherwise very good service, cleanliness and value...
  • denisemerrick
    denisemerrick
    Oct 2022
    Fantastic hotel very clean at all times...
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Noise level
Quiet
Many travelers praise the hotel's ability to insulate against exterior noise despite its bustling Times Square location. However, a few guests mention some noise from the corridor or street.
  • Scott
    Scott
    Aug 2023 3 contributions
    ...Daily text messages from the concierge asking if there's anything they can do to silent windows blocking out the nonstop noise from Time Square also is a plus...
  • jspuk2018
    jspuk2018
    Aug 2023 6 contributions
    ...An interior-facing room still allows for a surprising amount of light while providing the benefit of protection from Times Square noise...
  • familytravellers052
    familytravellers052
    Aug 2023 21 contributions
    ...Though "the most" central in Manhattan, the hotel is not sufficiently noise protected...
  • Julianne H
    Julianne H
    Aug 2023 4 contributions
    ...We really didn't hear any significant outside noise...
  • Eduard CH
    Eduard CH
    Aug 2023 5 contributions
    ...Sleep quality was just great, no noise in the middle of town...
  • David S
    David S
    May 2023 5 contributions
    ...We couldn't hear any street noise or noise from another room...
  • Fort Hill C
    Fort Hill C
    Apr 2023 2 contributions
    ...I thought being so close to Times Square might mean a lot of outside noise but honestly you couldn’t hear a thing outside...
  • familyoffournw
    familyoffournw
    Mar 2023 156 contributions
    ...Tip: we sacrificed city views to be placed at the rear of the hotel, we could not hear a single noise from Times Sq which suited us...
  • A A
    A A
    Mar 2023 1 contribution
    ...We expected to hear the constant NY noise of honks and sirens and the room was very quiet...
  • SunLife
    SunLife
    Mar 2023 21 contributions
    ...We had a 10th floor room view facing the main drag and were not disturbed by noise at all...
  • Mary Miller
    Mary Miller
    Mar 2023 3 contributions
    ...Just off Times Square and convenient to everything, but you don't feel like you are right on Times square, because you don't even hear noise at all...
  • John T
    John T
    Mar 2023 3 contributions
    ...There was some street noise, but nothing that disturbed our sleep...
  • Sarah T
    Sarah T
    Feb 2023 19 contributions
    ...We did not experience any noise issues as we've read on some other reviews...
  • Young76
    Young76
    Jan 2023 83 contributions
    ...We had a city view but no issues with any noise or lights (electric blackout blind)...
  • David F
    David F
    Dec 2022 2 contributions
    ...Started in an exterior room but the buskers outside made so much noise late in to the night that we moved to an interior room...
  • 716cathyw
    716cathyw
    Dec 2022 3 contributions
    ...Noise form the corridor was incessant with people coming and going, would have expected better...
  • BeeBoden92
    BeeBoden92
    Dec 2022 60 contributions
    ...Despite being in such a busy area we heard no noise at all in the hotel and room...
  • Alex C
    Alex C
    Nov 2022 1 contribution
    ...The hotel is very quiet given its location, but city-view rooms will let in a bit more noise than non-city view rooms...
  • Bmusgrave
    Bmusgrave
    Oct 2022 1 contribution
    ...I thought that it would be much noisier in Times Square but the outside noise is negligible...
  • jmf201567
    jmf201567
    Oct 2022 11 contributions
    ...Excellent soundproofing of the rooms ensured that no outside noise disturbed us...
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Service
Inconsistent
Guests generally praised the hotel's service, highlighting the staff's attentiveness, friendliness, and professionalism. However, some guests experienced issues with slow or inconsistent service.
  • Kristina R V
    Kristina R V
    Mar 2023 19 contributions
    ...The Knickerbocker was a fantastic experience all around, and I wouldn't hesitate at all to return or to suggest the hotel to friends and family members at any point of the year... Check-in was seamless, and the staff were extremely accommodating... However, the best part about the stay was a special experience... I had asked the staff if they could organize a martini experience, since the hotel is known as the "birthplace" of the martini (to learn more, ask about what that means!)... Sofia, the Food and Beverage Manager, and Julian, a world-renowned Mixologist, curated the most amazing martini tour for me and my partner... I would highly recommend the Knickerbocker at any point... As a Manhattan resident since 2002 and as having stayed in many hotels in the city, I would say that this has by far been my favorite due to the combination of kind staff, exceptional service, fair prices, and spacious, comfortable rooms...
  • Sarah T
    Sarah T
    Feb 2023 19 contributions
    ...The hotel is immaculate, the rooms are spotless and spacious and the staff can't do enough for you. We had the premium city view room, for 2 adults and 2 (teenage) children, and we did not feel crammed in or on top of each other at all... The rooms were spotlessly cleaned daily, the beds were SO comfortable and the housekeeping staff so friendly...
  • Travel_Marty
    Travel_Marty
    Jan 2023 8 contributions
    ...My shower experience was really good as the overhead showers provided almost instantaneous hot water, which was really important in the midst of an artic cold front, and gave a powerful spray. The toiletries provided by Kickerbocker was also top notch and my favourite was the Diptyque body cream which left my skin well moisturised and softened... Hotel location 5/5 Wifi 5/5 Check-in experience 4/5 Gym 5/5 Shower Experience 5/5 Hotel room size 4/5...
  • Meander41824549082
    Meander41824549082
    Jan 2023 1 contribution
    ...The closest parking is a city block away so if you drive in plan according to drop your luggage and park your car. The front desk sent us to a garage that 2 city blocks away... We got to the rooftop bar 30 minutes before close and our greeting from the bartender was last call... Upon leaving we asked if there was discounted parking and the bellman said yes and you pay at the desk here... When I did not tip him quickly enough he thanked me for helping to support his family... For $431 for one night stay in a hotel with a parking garage, that has a bar in the city that never sleeps open past 11 and, that has a staff that would never be that rude on their worst day...
  • Stephen F
    Stephen F
    Jan 2023 1 contribution
    From the moment we checked in until we checked out, we were helped by an incredibly professional staff who continually assured us that all we had to do was ask if we needed anything. Our room and the hotel facilities were extraordinary so we never had to ask for anything...
  • 716cathyw
    716cathyw
    Dec 2022 3 contributions
    ...Restaurant service was atrocious, we waited over 30 mins to get served and even longer to sign the bill (should have walked!)... The only good thing I can say about the hotel was the concierge and how friendly she was...
  • Ellette K
    Ellette K
    Dec 2022 2 contributions
    ...The staff is professional, helpful - overall awesome... They let us do a late check out and that was greatly appreciated... They provide nice toiletries in the rooms and slippers and robes... Breakfast is sub par at the cafe... Even though the gym is open 24 hours, you have to go down to the front desk to ask to let you up to the 4th floor after hours...
  • Angela M
    Angela M
    Dec 2022 4 contributions
    ...Christmas morning breakfast at the hotel was a rather flat / none celebrated event - a welcome drink or decorations on the table would have been a nice and easy gesture. Generally the service attention was lacking, in particular at the 4th floor restaurant & bar... Then came further prolonged waiting for some to acknowledge our table so we could order drinks... Not good service at all for a 5 star establishment... Overall, our experience of the hotel was good but have stayed at many other 5 star hotels around the world that offer the service and amenities you would expect...
  • kristinaewoodford
    kristinaewoodford
    Dec 2022 3 contributions
    ...The Knickerbocker hotel was brilliant, the room was spacious and clean, and the bed was very comfortable. Bottled water is also provided for free... The best part of the Knickerbocker was the concierge service... Diana and Jay went above and beyond to ensure we had everything we needed, including making reservations for us at restaurants and recommending places to go... They were so friendly and made our stay so special... Thank you to the staff at the Knickerbocker, and a very special thank you to Jay and Diana...
  • fatfastfoodlover
    fatfastfoodlover
    Dec 2022 5 contributions
    ...The concierge on the entrance doesn’t even make eye contact and proceeds to never look in your direction , even after you’ve said hello...
  • ajfNZ
    ajfNZ
    Dec 2022 16 contributions
    ...Rooms are tired and old, the team are completely disengaged from their guests and could not care less, bar/restaurant closes super early and service is completely absent...
  • BeeBoden92
    BeeBoden92
    Dec 2022 60 contributions
    ...We felt the staff could have been a little more attentive for the quality/rating and cost of the hotel however no real problems... Unfortunately I didn’t get the ladies name but the young lady who works on the front desk was really helpful and attentive... The room was kept clean with a nighttime downturn service also...
  • David F
    David F
    Dec 2022 2 contributions
    ...Mediocre coffee shot at the basement open til 2pm. No option to get a soda or snack other than to order it through room service, including getting some ice... First room service meal was a simple breakfast with lukewarm potatoes and eggs...
  • O P
    O P
    Nov 2022 1 contribution
    ...Overall, the hotel is great, however, our biggest problem is that this is the first hotel ever where we’ve had no ice buckets in the rooms, or ice machines anywhere in the hotel. Even the Venetian in Vegas had ice buckets and ice machines in every floor... I understand the lack of coffee makers and microwaves inside the rooms, because they want you to spend money at the hotel’s restaurants, but for God’s sake, what if you get up at 2 AM with the urge of having a cold glass of water?... Do you call room service and spend $6 plus tip on a bottle of water, and stay up for 30 minutes waiting for it to get delivered?... On a positive note, Juan and Ricardo at the Charlie Palmer Bar on the 4th floor are the BEST!... These two guys are very professional, personable, friendly, and funny!...
  • Dale M
    Dale M
    Nov 2022 4 contributions
    ...The housekeeping service was super responsive and great, the front desk not so much. Several times I called and the phone just rang 10 to 12 times before I hung up... The location of the room was such that the Wi-Fi connection was not strong enough to support my VPN, and the cell signal was quite weak as well as it was stuck down between two buildings... But, housekeeping stated that they had many rooms available…...
  • matthewy9602022
    matthewy9602022
    Oct 2022 1 contribution
    ...Housekeeping visited 3 times a day to clean and bring amenities to the room... They are underappreciated and undervalued, but they can make the hotel experience very special... They are there everyday and can make your stay memorable... The concierge desk was amazing with advice, reservations and great tickets for whatever we wanted to do or see... The doormen were very helpful with good advice on nearby, walkable diners for breakfast, simple lunches, as well as navigating the subway system or helping stop traffic on 42nd Street for us to cross and catch our lyft ride... All the staff were thoughtful, helpful and, again, special kudos to the housekeeping staff that made returning to our room a joy... I would highly recommend this hotel for location, service and value (space and ambience) for the price... WOW, 45 minutes for $2.75 vs the lyft ride at an 1 hour, 10 minutes for over $100 dollars... Subways are cheap, safe and great!!!!...
  • chriswheat88
    chriswheat88
    Oct 2022 15 contributions
    ...There was a bit of a bottleneck at check in but the staff was very friendly... Housekeeping made sure you had everything you needed and that the room was cleaned when I wanted... The daily bottles of water was a nice touch... The staff at the bar on the fourth floor was a bit stressed out and was sometimes rude to guests...
  • priyaravinder
    priyaravinder
    Oct 2022
    Great hotel and excellent service... The breakfast was given in the form of credit of $25 per day which I utilized at a single time as I stayed for 2 days...
  • F F
    F F
    Oct 2022 5 contributions
    ...I have never experienced customer service quite like the Knickerbocker. Marcelo greeted us as if we were old friends and took better care of us than I have room to write... He took it upon himself to bring up ice when he learned I broke my toe... Then he sent goodies when he learned it was our anniversary!!... Paola at the front desk not only accommodated our needs, but she (the front desk) also texted to see what else they could do or provide to improve our stay... We travel quite a bit, but I have NEVER in all my years felt more welcome and cared for... The location is second to none in NYC, but that seems almost secondary to the facility and staff... Even the concierge, Stephanie, was helpful about the surprising best ways to get around town and what shows to see, things to do, etc...
  • Blah
    Blah
    Sep 2022 59 contributions
    ...I entered the hotel and the Concierge who was busy looking at her phone never looked up and never greeted me... The 'bartender' (who in all fairness was doing his best), took my order of an Aperol Spritz, arguably the most popular cocktail in the world... His response revealed he did not and he apologized saying he was just a server... I explained how to make it and he tried, but it was awful, it was served without a garnish, without ice and no napkin... The next morning, at a truly sub-par breakfast, 3 of the servers got into quite the shouting match in the middle of the dining room...
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Amenities
Well-appointed
Guests appreciate the modern, well-appointed rooms and bathrooms, and the attentive housekeeping service. However, some guests were disappointed with the lack of amenities such as coffee makers and ice machines.
  • Sarah T
    Sarah T
    Feb 2023 19 contributions
    ...The hotel is immaculate, the rooms are spotless and spacious and the staff can't do enough for you. We had the premium city view room, for 2 adults and 2 (teenage) children, and we did not feel crammed in or on top of each other at all... The rooms were spotlessly cleaned daily, the beds were SO comfortable and the housekeeping staff so friendly... We enjoyed many drinks at the hotel lobby bar and also the amazing rooftop bar, which overlooks the Times Square 'ball'... The place is so centrally located, that we were able to drop off shopping etc throughout the day, before resuming our sightseeing...
  • Travel_Marty
    Travel_Marty
    Jan 2023 8 contributions
    The Knickerbocker is a 5 star hotel that is located right smack in the middle of Times Square. If you are looking for a hotel in midtown Manhattan that is within walking distance to F&B outlets, great shopping as well as other amenities, I would strongly recommend the Knickerbocker... The gym is very equipped with weight machines as well as free weights... There are also ample tread mills available for those who want to have a good cardio workout... My shower experience was really good as the overhead showers provided almost instantaneous hot water, which was really important in the midst of an artic cold front, and gave a powerful spray... The toiletries provided by Kickerbocker was also top notch and my favourite was the Diptyque body cream which left my skin well moisturised and softened... I would highly recommend the Knickerbocker to anyone looking for a 5 star accommodation in mid town New York... Hotel location 5/5 Wifi 5/5 Check-in experience 4/5 Gym 5/5 Shower Experience 5/5 Hotel room size 4/5...
  • Meander41824549082
    Meander41824549082
    Jan 2023 1 contribution
    ...The closest parking is a city block away so if you drive in plan according to drop your luggage and park your car... Upon leaving we asked if there was discounted parking and the bellman said yes and you pay at the desk here... For $431 for one night stay in a hotel with a parking garage, that has a bar in the city that never sleeps open past 11 and, that has a staff that would never be that rude on their worst day...
  • Stephen F
    Stephen F
    Jan 2023 1 contribution
    From the moment we checked in until we checked out, we were helped by an incredibly professional staff who continually assured us that all we had to do was ask if we needed anything. Our room and the hotel facilities were extraordinary so we never had to ask for anything... The hotel’s proximity to Broadway and great restaurants made this one of my wife’s best birthday presents...
  • lkeeler2022
    lkeeler2022
    Jan 2023 3 contributions
    The Knickerbocker was located perfectly in Time Square to all the theatre action and subways for movement around the city. The rooms were spacious and updated with all thing luxury... The special touches of turning the bed down, leaving slippers, and water, were a surprise... We were celebrating our son's 18th birthday (which we mentioned at check-in) and they were sure to leave him a piece of cake in the room!...
  • Ellette K
    Ellette K
    Dec 2022 2 contributions
    The location is perfect to enjoy Manhattan and Times Square. The staff is professional, helpful - overall awesome... The entire hotel is clean including rooms... They let us do a late check out and that was greatly appreciated... They provide nice toiletries in the rooms and slippers and robes... Restaurant and roof top bar close too early for a hotel in Times Square... Even though the gym is open 24 hours, you have to go down to the front desk to ask to let you up to the 4th floor after hours...
  • Angela M
    Angela M
    Dec 2022 4 contributions
    Great location, a fairly good sized room, nice bar lounge and great rooftop bar with amazing views... Christmas morning breakfast at the hotel was a rather flat / none celebrated event - a welcome drink or decorations on the table would have been a nice and easy gesture... Overall, our experience of the hotel was good but have stayed at many other 5 star hotels around the world that offer the service and amenities you would expect...
  • kristinaewoodford
    kristinaewoodford
    Dec 2022 3 contributions
    ...The Knickerbocker hotel was brilliant, the room was spacious and clean, and the bed was very comfortable. Bottled water is also provided for free... The best part of the Knickerbocker was the concierge service... Diana and Jay went above and beyond to ensure we had everything we needed, including making reservations for us at restaurants and recommending places to go... They were so friendly and made our stay so special...
  • BeeBoden92
    BeeBoden92
    Dec 2022 60 contributions
    ...Unfortunately I didn’t get the ladies name but the young lady who works on the front desk was really helpful and attentive. Really spacious rooms with the most comfortable beds!... The room was kept clean with a nighttime downturn service also...
  • O P
    O P
    Nov 2022 1 contribution
    ...Overall, the hotel is great, however, our biggest problem is that this is the first hotel ever where we’ve had no ice buckets in the rooms, or ice machines anywhere in the hotel. Even the Venetian in Vegas had ice buckets and ice machines in every floor... I understand the lack of coffee makers and microwaves inside the rooms, because they want you to spend money at the hotel’s restaurants, but for God’s sake, what if you get up at 2 AM with the urge of having a cold glass of water?... Do you call room service and spend $6 plus tip on a bottle of water, and stay up for 30 minutes waiting for it to get delivered?... On a positive note, Juan and Ricardo at the Charlie Palmer Bar on the 4th floor are the BEST!... These two guys are very professional, personable, friendly, and funny!...
  • Mobile25374755469
    Mobile25374755469
    Nov 2022
    ...Sheets, comforters, pillows, towels were all high quality and the shower was top-notch, which is crucial in a city where you walk a lot...
  • 797philip
    797philip
    Nov 2022 1 contribution
    Always staff were very accommodating when we needed anything at all. Upgraded our room since it was our wedding anniversary... In room dining were very quickly to respond when we requested ice, coffee, wine etc...
  • DBW2862
    DBW2862
    Nov 2022 1 contribution
    ...The hotel does not provide water in the rooms nor does the hotel have a small store to buy necessities. The hotel lacks information about where to find coffee, fitness, and other amenities...
  • jeremy r
    jeremy r
    Nov 2022 5 contributions
    ...Another words they do not care and their customer lack of service is terribile..if you want service do not stay here, if you want a bathroom where things are not full of mold and not taped to together do not stay here. if you want help with your bags so not stay here... If you want more than one elevator working do not stay here...
  • Rich B
    Rich B
    Nov 2022 2 contributions
    Room was well appointed, exemplary tech, great shower... Peloton bikes were available in the fitness studio, so I was able to maintain my streak on the go... Great location for a weekend getaway to NYC... Steps to Times Square and all that the vicinity has to offer...
  • matthewy9602022
    matthewy9602022
    Oct 2022 1 contribution
    ...A phenomenal hotel experience in a classic Hotel on 42nd Street and Times Square. We stayed in a corner suite on the 9th floor... Great room with over 600 square feet overlooking Times Square and 42nd Street... The guest room was spectacular, as well as the amazing updated, modern bathroom!!!!... Housekeeping visited 3 times a day to clean and bring amenities to the room... They are underappreciated and undervalued, but they can make the hotel experience very special... They are there everyday and can make your stay memorable... The concierge desk was amazing with advice, reservations and great tickets for whatever we wanted to do or see... The doormen were very helpful with good advice on nearby, walkable diners for breakfast, simple lunches, as well as navigating the subway system or helping stop traffic on 42nd Street for us to cross and catch our lyft ride... A terrific location with modern, technologically up-to-date rooms including high broadband wifi as well as remote controlled black-out shades and remote controlled lighting levels... All the staff were thoughtful, helpful and, again, special kudos to the housekeeping staff that made returning to our room a joy... I would highly recommend this hotel for location, service and value (space and ambience) for the price... As an aside, it’s a half block to the 42nd Street station for subway #7 to Jackson Heights in Queens; free transfer to the bus, Q70, to LaGuardia Airport... Subways are cheap, safe and great!!!!...
  • JoCollinsipswich
    JoCollinsipswich
    Oct 2022 291 contributions
    ...I loved everything about this modern minimalistic hotel (maybe not the view of the neighbouring building from our room but I half expected this and after all – does it really matter with all the views you will experience during your time in NYC?) Stayed for 3 nights in their standard room – we were given a lovely spacious room with the comfiest bed I’ve every experienced in a hotel... The hotel is 5 stars in my opinion – the staff were all lovely, the room spotless and well appointed – large TV, USB charging outlets, large wardrobe with lighting inside - iron, ironing board, robes & slippers, sofa, work area, in-room dining available, digital safe, umbrella, good hairdryer for a hotel... Lovely bathroom – separate walk-in shower and separate WC... Large sink area and lots of towels and lovely toiletries... We had a cocktail or two in the rooftop St Cloud bar which is worth it... Do be prepared for the Times Square location – very busy but this hotel really is an oasis...
  • jmf201567
    jmf201567
    Oct 2022 11 contributions
    This is a historical hotel right in the centre of New York convenient for attractions and restaurants. Excellent soundproofing of the rooms ensured that no outside noise disturbed us... Our room was comfortable and the staff were friendly and helpful...
  • F F
    F F
    Oct 2022 5 contributions
    ...All needs and comforts are considered in our gorgeous room. I mean, it's extraordinarily well-appointed with what is needed and the things I didn't realize I valued... Marcelo greeted us as if we were old friends and took better care of us than I have room to write... He took it upon himself to bring up ice when he learned I broke my toe... Then he sent goodies when he learned it was our anniversary!!... Paola at the front desk not only accommodated our needs, but she (the front desk) also texted to see what else they could do or provide to improve our stay... We travel quite a bit, but I have NEVER in all my years felt more welcome and cared for... The location is second to none in NYC, but that seems almost secondary to the facility and staff... Even the concierge, Stephanie, was helpful about the surprising best ways to get around town and what shows to see, things to do, etc...
  • Blah
    Blah
    Sep 2022 59 contributions
    ...I could have stayed at the Marriott for half the price and it would have been better... No coffee maker, no mini bar, bare shelves, none of the nice amenities that one associates with a luxury hotel... The bathroom amenities were scant, half were missing, and the ones that were there looked like Best Western bottles and smelled like my grandmother... I arrived after a long trip and looked forward to a relaxing cocktail in the lounge...
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Sherpa05294852378 wrote a review Nov 2023
Kelso, United Kingdom2 contributions
Hotel very central and has everything you need. Found the elevators very odd. Never tell you what floor you are on until the doors opened. Found several people who had also gone to several floors they didn't need to so not just me. Beds very comfortable and shower was amazing. Toilet door didn't quite close so luckily was with good friends and no idea why the toilet roll holder was about 12 inches off the floor. Would stay there again though if I wanted to be central in manhattan. One wee tip is they did offer to get us a car to go to a show downtome. Would have been $75 dollars. We said no and managed to get a yellow cab for a lot less.
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Date of stay: November 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Knickerbocker
Responded 2 days ago
Dear Sherpa, Thank you for taking the time to leave us a review. We are thrilled that our amazing location in Manhattan made a positive impact on your stay with us. It is also wonderful that our accommodations made for a refreshing experience. We look forward to welcoming you back in the future! Warmest Regards, Scott Case General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LizGo wrote a review Apr 2023
Canada183 contributions
Hotel's Favorite
The Knick is completely renovated, sleek and modern. We were expecting more of a vintage style hotel (I guess we didn't check out the photos) and it is anything but. Our room was surprisingly large. We loved the bathroom with double sinks, and separate toilet and shower space. The location is great- right on Times Square but, more importantly, right next to the subway. The roof top bar is lovely with a great little bar menu. The buffet breakfast was exceptional. We loved everything about this hotel. and would stay here again in a NY minute.
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Date of stay: March 2023
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Trip type: Traveled as a couple
Room Tip: Our room was overlooking Times Square. My husband found it noisy but I didn't hear a thing.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Scott Case, General Manager at The Knickerbocker
Responded Apr 24, 2023
What an amazing review, thank you for sharing it! I'm delighted that your stay was nothing short of perfect. Glad your room had everything you needed to be fully comfortable and that you enjoyed your experiences at both St. Cloud and Charlie Palmer. We would love to welcome you back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Greg S wrote a review Nov 2023
Providence, Rhode Island3 contributions
Great location with large clean modern rooms and nice people...near everything we went broadway, west village, nolita, met etc in two days, Great room service as well! Gym is great, no pressure anywhere... 5 stars
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Date of stay: November 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Knickerbocker
Responded 2 days ago
Dear Greg, It is wonderful to know you had an excellent experience with us at The Knickerbocker! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. Receiving recognition for our exceptional service and lovely accommodations is always appreciated as well. Thank you for your kind review, and we look forward to welcoming you back for another incredible stay soon! Warmest Regards, Scott Case General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
William M wrote a review Nov 2023
2 contributions
The Knickerbocker is perfectly located in Times Square. The staff are all pleasant and gracious. For us, the Knickerbocker is the only place to stay when in New York City. I highly recommend the Knick to help make your NYC experience the best.
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Date of stay: November 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Knickerbocker
Responded 3 days ago
Dear William M, Thank you for your exceptional feedback! I'm thrilled that our prime location in Times Square and our pleasant and gracious team contributed to your wonderful experience. Your recommendation of The Knickerbocker is greatly appreciated, and it is an honor to be your preferred choice in New York City. My team and I look forward to welcoming you back for another memorable stay! Warmest Regards, Scott Case General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A Masood wrote a review Nov 2023
Rome, Italy1 contribution
I rarely write reviews online but my experience has been so bad with this hotel that I find it necessary to share it with everyone looking at this place. I made a reservation at the Knickerbocker's through one of the online travel services for one night and I got a great rate of $70 per night with breakfast included. Just an hour before checking in and as I was on my way someone from the hotel called and informed that they cannot honor the $70 price as it was mistakenly put online and is too low. He offered a price of nearly $200 per night or my reservation would be canceled, to which I agreed given I did not have anywhere else to go on the last minute. I was checked in with an African-American reception lady and I asked her if the higher price also included breakfast, to which she said yes and confirmed my rate includes breakfast. An hour later the hotel charged me $443 for "security deposit and resort fee." When I complained over the phone to the reception, they reported that my hotel rate did not include taxes, resort fee and security deposit. The next morning when we went for breakfast, I requested the server for an espresso and he coldly responded that they do not serve espresso based coffee and that I had to go to the cafe in the lobby on ground floor to get an espresso if I need one. Forgetting about espresso, I went to check what kind of breakfast they were offering and given I was told my breakfast is included, I and my girlfriend grabbed a glass of orange juice, a croissant and glass of milk since there wasn't much options anyway. (The breakfast included only croissants, scrambled eggs, two types of bread, milk, orange juice, yogurt, some fruit and veggies and potatoes and that's it. The funniest breakfast I have seen in any 5 star or so called 5 star hotels!) The breakfast service was so bad that my girlfriend joked about a chic-fil-a's service being better than this so called 5 star hotel. We were still joking about the breakfast when the waiter brought an even funnier $120 bill in which we were charged $45 per person for a glass of milk and orange juice. On top of that, the waiter had included an 18% gratuity twice, yes, you read it correct TWICE and a total of 36% gratuity to the bill. When we mentioned the breakfast was included the waiter very rudely responded that if it was included we would get a refund but WE HAVE TO PAY and sign the bill. Having left with no option I paid the bill and as I was exiting the restaurant, another waiter directly ran after me and asked me to pay for breakfast to which the waiter I had paid the bill to shouted from the other corner of restaurant that I am clear to go. Very funny scene! I reported all this to the front desk and they promised that one of the managers would contact me. An hour later one of the managers called and asked me about the situations I have had with the hotel since the previous day. After I explained everything, the manager very cold and unapologetically said that everything has been conducted from their side as per the hotel's policy and that she can't help me. When I insisted on being overcharged she without saying anything further hang up the phone and did not answer my call after. Upon checking out I was furious and tried to talk to someone who would probably care but the front desk couldn't find a manager after calling here and there for a long while. On top of that, when I complained to the African-American reception lady who checked me in the previous day that she gave me wrong information about breakfast being included, she straightforwardly lied to my face that she did not check me in! After the failed attempts of finding a manager, one of the front desk gentleman promised me that one of the hotel managers would call me eventually after my check out. Now it has been three days since my check out & I haven't been contacted by anyone from the hotel! The amount of unprofessionalism and carelessness towards guests I saw in this so called 5 star hotel is unparalleled to any hotel I have ever stayed in!!
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Date of stay: November 2023
Value
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Knickerbocker
Responded 3 days ago
Thank you for offering feedback about your recent experience at our hotel. We're sorry you were disappointed with your stay. While not a typical occurrence for our guests, your comments are important to us. The delivery of our service is taken very seriously, and we will address the issues you've raised personally with our team. Understanding your frustration, we ask that you please reach out to us again offline so we may assist you with your concerns. Warmest Regards, Scott Case General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sarah wrote a review Nov 2023
Clayton, Missouri3 contributions
Excellent accommodations, friendly and professional staff, and all the amenities you need in a Manhattan hotel. Rooftop and 4th floor bars/dining are a great escape from the hustle and bustle of Times Square. Easy subway access uptown or downtown.
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Date of stay: November 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Knickerbocker
Responded 4 days ago
It was a pleasure hosting you at The Knickerbocker! We're glad our friendly staff, onsite bar, and convenient location impressed you, and we look forward to your next visit. Warmest Regards, Scott Case General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amy C wrote a review Nov 2023
5 contributions
I can’t say enough good things about this hotel. The service is superb. The rooms are spacious, quiet, updated, and very well-appointed. The location is perfect. The rooms are reasonably priced. We had an excellent experience!
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Knickerbocker
Responded 5 days ago
Dear Amy, It brightens our day to know that you had a fantastic experience with us. We work hard to meet expectations like yours, and we’re happy to hear our stellar service, wonderful accommodations, and fantastic value hit the mark for you. Hopefully, you took full advantage of our excellent location, and we appreciate you mentioning it to your fellow travelers. Thank you for your glowing review, and we hope you will allow us the privilege of welcoming you back again soon! Warmest Regards, Scott Case General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beth S wrote a review Nov 2023
O'Fallon, Illinois10 contributions
+1
Location right in Times Square, but feels away from it all. Easy walk to Times Square, Rockefeller Center, Summit, Broadway shows, and Bryant Park is next door. The staff made us feel like royalty and attended to our every need. Room was gorgeous and beautiful - we stayed in a double queen ADA suite. Breakfast buffet delicious, complimentary coffee and tea in lobby each morning. Subway steps outside the door. Beautiful views. Our expectations were exceeded in every way!
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Knickerbocker
Responded 5 days ago
Dear Beth, I'm thrilled to hear that you had a perfect stay with your family at our Times Square location. It's wonderful to know that you found our central location convenient for exploring top attractions like Times Square, Rockefeller Center, Broadway shows, and Bryant Park. Our team takes great pride in providing royal treatment to our guests, and I'm delighted to hear that they attended to your every need, making your stay special. We can't wait to welcome you back for another outstanding experience. Warmest Regards, Scott Case General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lucy wrote a review Nov 2023
1 contribution
Me and my friend decided to take a last minute trip to New York and found this amazing hotel and booked it. As soon as we arrived we were greeted at the door and was helped with our bags. Every member of staff was so polite and friendly and made us feel very comfortable. The room was very lovely and was cleaned daily by staff. I can’t fault anything about this hotel nor the staff everything was perfect. And the view we had from our room was unreal too! Every time we came back to the hotel we were greeted by the doorman which was a very nice touch. I will 1000% be returning here when I come back to New York! Thankyou very much!
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Date of stay: November 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Knickerbocker
Responded 6 days ago
It is wonderful to know that you had an excellent experience with us. Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. Thank you for also mentioning our impeccable accommodations and stunning views! Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way. Warmest Regards, Scott Case General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Patricia T wrote a review Nov 2023
1 contribution
I am writing this on Thanksgiving, and that is appropriate as I am so thankful that I choose to stay at the Knickerbocker for my two week business trip to NY in early November. I have stayed in many hotels, including luxury hotels in NY that are famous, and so I know what I am talking about when I say that this visit was exceptionally pleasant. The desk clerks were welcoming. Housekeeping was excellent. The room was sooo comfy. I love the pillows and the bed, especially. The design and size of the room and bath were just right. But best of all were the people who work at this gem of a hotel. The wait staff in the restaurant were great. I can't name them all, as I was there for two weeks of dinners and breakfasts, all of which were excellent and the service was so friendly and welcoming. But, just to name two: Gania and Houcine were very kind and attentive, The doormen and bellmen were surprisingly personable, pleasantly greeting me each day as I left and returned, and graciously offering any help I needed. And, to end with two of my favorites, the concierge's, Stephanie and Diana, were just lovely; they worked together to make my visit incredibly enjoyable. They are stars! Thank you to the staff of the Knickerbocker. I will see you all again, soon.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Knickerbocker
Responded 6 days ago
Dear Patricia, Thank you for your wonderful feedback on your stay at The Knickerbocker! We will be passing along your compliments to our team, especially to Gania, Houcine, Stephenie, and Diana! It was fantastic to hear that you enjoyed your time with us and that the whole staff's service was on point, especially on Thanksgiving. We are looking forward to your next trip to New York and your next stay with us! Warmest Regards, Scott Case General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$330 - $738 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Tenderloin / Midtown West / Midtown
NUMBER OF ROOMS
330
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THE KNICKERBOCKER - Updated 2023 Prices & Hotel Reviews (New York City)

Frequently Asked Questions about The Knickerbocker
Which popular attractions are close to The Knickerbocker?
Nearby attractions include Broadway (0.2 miles), Bryant Park (0.1 miles), and Times Square (0.2 miles).
What are some of the property amenities at The Knickerbocker?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at The Knickerbocker?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Knickerbocker?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Knickerbocker?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to The Knickerbocker?
Conveniently located restaurants include Zeppola Bakery, Angelina Bakery NYC, and Sicily.
Are there opportunities to exercise at The Knickerbocker?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at The Knickerbocker?
Yes, dry cleaning and laundry service are offered to guests.
Does The Knickerbocker offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at The Knickerbocker?
The staff speaks multiple languages, including English, Spanish, French, Russian, Chinese, Hindi, and Greek.
Are there any historical sites close to The Knickerbocker?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.4 miles), World Trade Center Memorial Foundation (3.4 miles), and Hamilton Park (1.9 miles).