The Paul Hotel NYC
32 W 29th St, New York City, NY 10001-4205
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#401 of 533 hotels in New York City
Location
4.4
Cleanliness
4.2
Service
3.9
Value
3.7
THE PAUL is located in New York's vibrant NoMad neighborhood, nestled between Madison Square Park and the Flower District. Featuring distinctive architecture, comfortable guest rooms, a welcoming front plaza, and rooftop bar, THE PAUL provides a complete guest experience. Throughout the property playful and inventive design touches, like access to PAUL's personal Travel Journal, reflect the creative spirit of the neighborhood.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Business Center with Internet Access
Meeting rooms
Rooftop terrace
24-hour security
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Wine / champagne
Vending machine
Rooftop bar
Photo copier / fax In business center
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Sun terrace
ATM on site
Doorperson
First aid kit
Infirmary
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Separate dining area
Telephone
Wardrobe / closet
Private bathrooms
Wake-up service / alarm clock
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Trendy
Languages Spoken
English, Spanish, Hindi, Italian
Hotel links
:Stay twice and get a $50 gift card when you book direct at ChoiceHotels.com
Location
100Great for walkers
Grade: 100 out of 100
414Restaurantswithin 0.3 miles
126Attractionswithin 0.3 miles
32 W 29th St, New York City, NY 10001-4205
Getting there
28th StNew York City Subway2 min
28th StNew York City Subway5 min
Rental CarsSee rental cars from $39/day
1311Reviews78Q+A100Room tips
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The Paul NYC is a terrible hotel. The hotel claims to be non-smoking but when we checked in we found that the room we were assigned to had a strong cigarette smell that almost knocked us out. We then had to scramble late at night to find a new hotel to stay at since there were no other rooms available. The front desk employee assured as that we would most likely get a refund as this was not our fault. I am severely sensitive to the cigarette smell and there was no ways a bit of air freshener would have solved the problem. To this day, the Paul NYC has been refusing to get back to us on the refund. They also continuously claims that the manage is out of reach. On top of our issues, the hotel seems to also have other maintenance issues as we overheard other guests complaining about incorrect room assignment and broken AC. I would suggest all other travelers to avoid staying here. This place is a scam.…
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favorite
This is a perfect location to tour New York. The beds were vey comfortable and the staff was very friendly and helpful. We had a king bed and the room was definitely tight but well laid out and since we were not in the room much it was perfect. We had a accessibility room and it had a perfect shower, the only complaint is there is only 1 mirror high above the sink. This is not accessible and the mirror in the closet is on the wrong door. This should be corrected. also the shower curtain smelled and got worse over the days. this is not changed after each stay.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Paul Hotel, Owner at The Paul Hotel NYC
Responded Oct 3, 2022
Dear Margaret, Thank you for taking for sharing your experience with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here last September and have never experienced such poor customer service. Air went out every night around 1 am, was locked out of our room for 16 hours through the night without any sort of compensation. My daughter had meds in the room that she needs to prevent seizures and they still didn't get us back in our room and when I asked for complementary water I was told I could buy some from the vending machine. I was told if I bought pajamas for the night they would reimburse me which never happened even though I gave them receipts twice. I would never recommend this place.
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Date of stay: September 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
The hotel didn't fulfill my reservation. On the day that I was arriving at the hotel, they emailed me: "Please be advised that The Paul Hotel is closed to the Public and unfortunately we have to cancel your reservation. Thank you, -- Front Desk Reservations Agent Reservations and Customer Relations Desk 32 West 29th St New York, NY 10001 T: (212) 204-5750 F: (212) 204-5761 reservations@thepaulnyc.com www.thepaulnyc.com" There was no indication on the hotel website or any travel booking site that the hotel was closed. The hotel did not give me a refund for the canceled reservation. Instead, they referred me to a corporate hotline number where I would have to explain the situation and hope that the refund eventually arrived. When i did call, it ultimately was a waste of time because the agent needed to call the hotel to confirm the cancelation, but the hotel was not picking up the phone. I recommend this hotel for anyone who wants to pay for something, not receive it, and spend on the phone hours on the phone chasing a remote possibility of being paid back. I also recommend the hotel for people who enjoy being stranded in NY and tasked with finding alternative accommodations at the last minute.…
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Sheets were dirty. Had a man’s sock left in my granddaughters bed. Staff did not seem at all concerned. Then they messed up the booking entirely canceling one of our rooms. Wound up leaving there since I had no room and going to the Hilton Garden Inn a few blocks away. Should of booked there from the start. I will never stay at The Paul again and it has made me rethink staying at any Choice property.
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Date of stay: October 2022Trip type: Traveled with family
Room Tip: Stay away!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Dear Paul Hotel NYC and the Tryp by Wyndham. I cannot convey in words how horrific your customer service has been, you have provided me with the single most TRAUMATIC travelling experience of my life, and I have never been so utterly let down by an accommodation. I had a reservation with the Paul Hotel NYC from the 17th of February to the 20th of February booked for months. Upon arriving to the hotel we were greeted by a closed sign and by 20 armed military officers who notified us that the hotel was CLOSED and was no longer in service. We received absolutely zero communication from the Hotel about this. We were told by the military officers that our reservation had been transferred to another hotel the Tryp by Wyndham. Upon arriving to the Tryp by Wyndham, we were notified by the cold, cruel, unhelpful and unsympathetic customer service staff at the Tryp by Wyndham that they would not honour our booking and simply would not help us. The Paul hotel was unreachable, their phone lines were cut and were not reachable by any means, and the Tryp by Wyndham owned by the same company - refused to help us and the front of desk staff refused to put us in touch with the manager and simply said that the hotel was 100% booked. The Tryp by Wyndham front of house staff treated us with absolute cruelty and contempt, I am shocked and abhorred by this experience and treatment with both hotels, and I would discourage anyone from ever booking with either. Not only did this experience leave us stranded in a foreign city but resulted in extensive financial damages as we had to book several ubers to transport us from hotel to hotel and to book a last minute accommodation at twice the price of our original booking with the Paul Hotel.…
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Date of stay: February 2023
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
I arrived at 7 PM having caught a train into Penn Stn. When I got to the Hotel there was no hotel employee to be found. I was informed by a man in an army uniform that all the guests from the Paul had been transferred to another hotel about 8 blocks away. I was also told that the Paul Hotel had been being used to house people long-term since last November. No effort was made to contact me before my arrival event though this was a long-standing situation. No effort was made to provide transportation to the new hotel. I tried calling the new hotel , but there was no answer. Fortunately there was a room for us at the new hotel. I had rented the King terrace at the Paul, instead of a room with a view I got a room with none. They were not equivalent. I think this is fraud, a “bait and switch”. I will be pursuing a refund…
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Date of stay: February 2023Trip type: Traveled as a couple
Room Tip: Don’t give these people your money
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from John Sharma, Owner at The Paul Hotel NYC
Responded Mar 31, 2023
Dear valued guest, We apologize for any inconvenience and confusion you experienced during your recent stay with us. We understand that the situation with the closure of the Paul Hotel and the transfer of guests to another hotel was unexpected and disruptive. We also understand that you were not contacted prior to your arrival and that this caused additional stress and frustration. We want to assure you that we take your concerns seriously and will be investigating the situation to understand what went wrong and how we can prevent similar situations in the future. We regret that we were not able to provide you with the room you had booked, and we understand your disappointment in not receiving a room with a view. Please know that we do not engage in any fraudulent activities and that we did not intend to provide you with a lower quality room than what you had booked. We appreciate your feedback and will be reviewing our processes and procedures to ensure that we are doing everything we can to provide our guests with the best possible experience. Please contact us directly to discuss further how we can to resolve the situation to your satisfaction. Sincerely, The Paul Hotel NYC
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Normally I am not a complaining type, but this is a bit much!! I am a platinum member of Choice Hotels. I booked a room using my points at the Paul NYC checking on 1 Feb 2023 for 1 night before I arrived very late and on 2 Feb I will go upstate to visit my dear friend! I was travelling from BKK to NYC and during my layover, my flight to NYC got delayed from arriving JFK at 11:50pm of 1 Feb to 02:30am of 2 Feb instead. I called the hotel during my layover right away to inform them about my late arrival. Everything seemed ok and the hotel person confirmed me the reservation. When I got to hotel at 4:30am, the front desk told me my booking was canceled because the hotel had other activities booked. They moved all paid guests to the hotel nearby and it has been going on like this already for 1 week. Since I booked using points, they just canceled it without further explanations or any assistance on my booking. It was -4c outside...lol I asked if they can check me in at the other choices hotel near by, I just need to rest for few hours. The hotel people didnt even bother to call customer service to check. I called the customer service. The lady at the end of the line was very helpful but it took so long to find the answer. They want to move me to Brooklyn (I paid for the taxi myself) and I have to pay early check-in on top....blah..blah. Another hour passed (almost 6am) so I asked the front desk at Paul if I can leave my luggage for few hours and using the toilet and the answer was no. It is 6:30am and I found an excellent luggage service via Bounce nearby. I drop my luggage at the Premier Best Western hotel (Bounce) and use the toilet. Their service was flawless!!! I went right to work at Starbucks after my 24-hour flight and got a lot of things done instead of sleeping at the unfriendly hotel! It is ashamed that Choice Hotels advertise so much about their privileges program and this is the way they treat the customers. This is not the problem about spending money, but it is the business principle how they should run the business.…
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Date of stay: January 2023Trip type: Traveled solo
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from John Sharma, Owner at The Paul Hotel NYC
Responded Feb 9, 2023
Dear Guest, Thank you for such a constructive review of your stay at TRYP by Wyndham. Our ultimate endeavor is to make our guests comfortable with the best offerings and its rather unfortunate that we haven't succeeded in meeting your expectations. My sincere apologies for the reported inconvenience. I will make it a point to take this up with my team and address the details of your feedback better. I hope you give us another opportunity to welcome you back for a more memorable experience at TRYP by Wyndham. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location is great. It’s two blocks to the 28th Subway Station making so easy to get anywhere in NYC via the subway. The stay was very friendly and helpful. The bed was very comfortable and the property was very clean. The hotel is affordable and there are shops and restaurants nearby.
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Date of stay: January 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from John Sharma, Owner at The Paul Hotel NYC
Responded Feb 9, 2023
Dear Guest, Thank you for the wonderful appraisal and patronage towards The Paul Hotel. Designed to cater the needs of our leisure as well as business travelers, our hotel offers amenities as well as comfort that is only second to a home. We take immense pride in our hotel and I am glad the same was to your liking. I will definitely pass on your feedback to the team. Many thanks once again and It would be our delight to welcome you back to The Paul Hotel. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The customer experience in this hotel was very disappointing. The rooms were alright but they staff wasnt the most helpful. My curtains in rooms were not working and i complained everyday but it was never fixed for 5 days i stayed there. They wouldnt keep water bottles in the room although it was mentioned while booking, inspite of reminding them to keep the way everyday. None of the USB points worked and only one plug was working. It was kind of disappointing for the price we paid for the room
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from John Sharma, Owner at The Paul Hotel NYC
Responded Jan 20, 2023
Dear Guest, Thank you for such a constructive review of your stay at The Paul Hotel. Our ultimate endeavor is to make our guests comfortable with the best offerings and its rather unfortunate that we haven't succeeded in meeting your expectations. My sincere apologies for the reported inconvenience. I will make it a point to take this up with my team and address the details of your feedback better. I hope you give us another opportunity to welcome you back for a more memorable experience at The Paul Hotel Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$160 - $335 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Paul
LOCATION
United StatesNew YorkNew York CityGramercy-Flatiron / Tenderloin / NoMad / Midtown
NUMBER OF ROOMS
122
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Claim Your ListingTHE PAUL HOTEL NYC - Updated 2023 Prices & Reviews (New York City)
Frequently Asked Questions about The Paul Hotel NYC
Which popular attractions are close to The Paul Hotel NYC?
Nearby attractions include Manhattan Skyline (0.2 miles), Empire State Building (0.2 miles), and The Magician New York (0.09 miles).
What are some of the property amenities at The Paul Hotel NYC?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at The Paul Hotel NYC?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at The Paul Hotel NYC?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Paul Hotel NYC?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to The Paul Hotel NYC?
Conveniently located restaurants include Johny's Luncheonette, Her Name Is Han, and Stumptown Coffee Roasters.
Does The Paul Hotel NYC offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at The Paul Hotel NYC?
The staff speaks multiple languages, including English, Spanish, Italian, and Hindi.
Are there any historical sites close to The Paul Hotel NYC?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (2.7 miles), World Trade Center Memorial Foundation (2.7 miles), and Hamilton Park (2.2 miles).
Does The Paul Hotel NYC have any great views?
Yes, guests often enjoy the city view available here.
Is The Paul Hotel NYC accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.