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The Paul Hotel NYC

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32 W 29th St, New York City, NY 10001-4205
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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360
Panoramas (17)
Room & Suite (330)
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A note from The Paul Hotel NYC
Updated 06/02/20

About

#384 of 529 hotels in New York City
Location
Cleanliness
Service
Value
THE PAUL is located in New York's vibrant NoMad neighborhood, nestled between Madison Square Park and the Flower District. Featuring distinctive architecture, comfortable guest rooms, a welcoming front plaza, and rooftop bar, THE PAUL provides a complete guest experience. Throughout the property playful and inventive design touches, like access to PAUL's personal Travel Journal, reflect the creative spirit of the neighborhood.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Meeting rooms
Rooftop terrace
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Wine / champagne
Rooftop bar
Photo copier / fax In business center
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun terrace
24-hour check-in
24-hour front desk
Express check-in / check-out
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Room features
Air conditioning
Desk
Housekeeping
Safe
Flatscreen TV
On-demand movies
Bath / shower
Complimentary toiletries
Separate dining area
Telephone
Wardrobe / closet
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Modern
Languages Spoken
English, Spanish, Italian
1214Reviews75Q+A100Room tips
Traveler rating
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Popular mentions
Etai wrote a review Nov 2021
Hillsborough, New Jersey1 contribution
6 days ago I had contacted The Paul Hotel front desk in order to confirm whether or not I had left my drivers license accidentally at the front desk when I checked in to the hotel about a week and a half ago. At which time “Ali” had answered and within a few minutes immediately told me that the “lost and found department” was not currently working and that I would have to call back the next morning to speak to them on looking to see if they have it. The next morning I called back The Paul Hotel to once again be answered by Ali who after placing me on a brief hold of about 10 minutes came back to the phone to tell me he found it in the lost and found card section and that I could come pick it up at the Hotel. I had told Ali at that point that I am unable to drive the 2 hours into the city as 1. I don’t have my license, it is currently at the hotel, and 2. I would not be able to make time to do so for some days. I then asked Ali if he could ship it to my house, which after putting my again on another hold Ali came back to confirm he can do that, but I would have to pay for all shipping and handling, generate the shipping label and email it to him at reservations@thepaulnyc.com. Within about 5 minutes I had sent it over to him and never after which did I receive any call back or correspondence confirming that the License was being sent over. 11/28: I called The Paul again to this time be answered by Yeshi who after looking for about 2 minutes determined that they no longer had my license, she could not find it anywhere, and as well that she is not receiving any of the emails of the shipping labels I sent to her (even after confirming the correct email multiple times). None the less, Yeshi let me know she would reach out to her coworkers to “find out where they put it” and said she would call me back in 30 minutes with an update. After about an hour of receiving no call back, I called back for a fourth time to ask Yeshi what was going on, to which she informed me that none of the staff that was working there 2 days ago when I called are neither there nor answering their phone and that I’d have to wait for the next time Ali comes into work to “figure out where my id is, or if he already had sent it out in the mail”. 2 days later, today 11/30, not only have I not received any word back from the front desk, but have been completely ignored by the general manager “Bibi” whom I had sent an email regarding the situation it attempt to get my license back. Not to mention no one will any longer answer my calls at the front desk, and their is no voicemail box space to even leave a message! Given the circumstances of me not being able to drive to work, I am sure at this point you can understand why I am extremely frustrated with, if nothing less, the fact that my license has been lost with no information on where or why it may have been moved or sent. Not to mention I already have invested multiple days of not being able to drive to work, the $40 I had to spend on generating the shipping items, and the time wasted on the phone to now find out that you don’t even have my Drivers license anymore? This is just extremely unacceptable and I hope you can try to understand why I may be completely upset at this point. Please get back to me as soon as you can, because at the least, I know for sure I will never be staying or recommending any others to stay at this hotel again.
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Date of stay: November 2021Trip type: Traveled as a couple
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susanS3162GM wrote a review Nov 2021
Richmond, Virginia1 contribution
We were in NY to take part in the parade. We had booked two rooms with two beds in each. When we asked if the rooms could be near one another, we were told that they were fully booked. So one room had two beds, the other, bunks. One room had no heat; the other, just a space heater. We were given a second room that had heat -- but it had not been cleaned. Finally got a third room, but the bathroom door was broken. Ugh!
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Review collected in partnership with this hotel
Date of stay: November 2021
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FoodSherpas.com wrote a review Nov 2021
Santiago, Chile95 contributions9 helpful votes
Avoid this hotel. You get that you pay for abs while the rates are low, the quality of the rooms and the service are even poorer. Expect multiple missing screws in items like towel racks, and housekeeping to skip your room even when you leave the “please clean” sign on the door. But my biggest issue is the lack of poor management by hotel manager and horrific customer service. I had laundry that needed to be cleaned abs placed it in the provided laundry bags. I asked the housekeeper where I should bring it to get them cleaned. The housekeeper offered to take them herself. But when I asked the front desk the next day on the status of my laundry, they said they never received it. They lost it. The value of the contents were over $250 and the hotel manager, despite the Paul Hotel being at fault, offered exactly zero compensation. Nothing. Even worse, he blamed me by saying I “didn’t follow the procedures”. But if your employee is being asked a question by a guest, and the employee makes a mistake, it’s the hotels fault. Do yourself a favor and find another cheap hotel if you’re looking to save money. In the end, it’s nit worth the horrible service.
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Date of stay: November 2021Trip type: Traveled on business
Room Tip: Find another inexpensive hotel and avoid this one
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Inchy88 wrote a review Nov 2021
U.S. Virgin Islands1 contribution
I would recommend this hotel to any one. Room service daily upon request. Staff is very friendly with great customer service. View is amazing and the location is super for any kind of trip business pleasure couples retreat you name this is it.
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Review collected in partnership with this hotel
Date of stay: November 2021
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Rooms
Location
Cleanliness
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Trip type: Traveled on business
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Response from John Sharma, Owner at The Paul Hotel NYC
Responded 1 week ago
Respected Guest Thank you for your reviews We all at The Paul hotel -Member of Ascend Collection appreciate your business We are looking forward to serving you again whenever your trip will be to New York Regards /jOHN Sharma
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Steve T wrote a review Nov 2021
6 contributions2 helpful votes
The Paul has a great location to many of the walkable areas like Times Square, Macy's and many others. It was clean and very comfortable. Nice tile showers and modern bathrooms. The staff was very helpful and cordial.
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from John Sharma, Owner at The Paul Hotel NYC
Responded 1 week ago
Respected Guest Thank you for your reviews We all at The Paul hotel -Member of Ascend Collection appreciate your business We are looking forward to serving you again whenever your trip will be to New York Regards /jOHN Sharma
Read more
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PRICE RANGE
$106 - $346 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Paul
LOCATION
United StatesNew YorkNew York CityGramercy-Flatiron / Tenderloin / NoMad / Midtown
NUMBER OF ROOMS
122
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Frequently Asked Questions about The Paul Hotel NYC
Which popular attractions are close to The Paul Hotel NYC?
Nearby attractions include Manhattan Skyline (0.2 miles), Empire State Building (0.2 miles), and The Magician at the NoMad Hotel (0.09 miles).
What are some of the property amenities at The Paul Hotel NYC?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at The Paul Hotel NYC?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at The Paul Hotel NYC?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Paul Hotel NYC?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to The Paul Hotel NYC?
Conveniently located restaurants include Johny's Luncheonette, Her Name Is Han, and Stumptown Coffee Roasters.
Are there opportunities to exercise at The Paul Hotel NYC?
Yes, guests have access to a fitness center during their stay.
Does The Paul Hotel NYC have airport transportation?
Yes, The Paul Hotel NYC offers airport transportation for guests. We recommend calling ahead to confirm details.
Does The Paul Hotel NYC offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at The Paul Hotel NYC?
The staff speaks multiple languages, including English, Spanish, and Italian.
Are there any historical sites close to The Paul Hotel NYC?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (2.7 miles), World Trade Center Memorial Foundation (2.7 miles), and Hamilton Park (2.2 miles).