THE PAUL NYC- Hotel New York City
1,156 reviews
#353 of 507 Hotels in New York City
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32 W 29th St, New York City, NY 10001-4205
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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A note from THE PAUL NYC- Hotel New York City
Updated 06/02/20
About
#353 of 507 hotels in New York City
Location
Cleanliness
Service
Value
THE PAUL is located in New York's vibrant NoMad neighborhood, nestled between Madison Square Park and the Flower District. Featuring distinctive architecture, comfortable guest rooms, a welcoming front plaza, and rooftop bar, THE PAUL provides a complete guest experience. Throughout the property playful and inventive design touches, like access to PAUL's personal Travel Journal, reflect the creative spirit of the neighborhood.
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Full view
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Rooftop bar
Business Center with Internet Access
Meeting rooms
Rooftop terrace
Baggage storage
Parking
Wifi
Breakfast available
Breakfast buffet
Happy hour
Kids' meals
Wine / champagne
Photo copier / fax In business center
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun terrace
24-hour check-in
24-hour front desk
Express check-in / check-out
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Room features
Air conditioning
Desk
Housekeeping
Safe
Flatscreen TV
On-demand movies
Bath / shower
Complimentary toiletries
Separate dining area
Telephone
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Modern
Languages Spoken
English, Russian, Spanish, Italian
Location
Full view
100Great for walkers
Grade: 100 out of 100
494Restaurantswithin 0.3 miles
125Attractionswithin 0.3 miles
Contact
32 W 29th St, New York City, NY 10001-4205
Getting there
28th StNew York City Subway2 min
28th StNew York City Subway5 min
Rental CarsSee rental cars from $25/day
Nearby restaurants
The NoMad Bar
340 reviews2 minAmerican
HanGawi
619 reviews5 minAsian
Stumptown Coffee Roasters
347 reviews2 minCafe
Her Name Is Han
280 reviews5 minAsian
See all nearby restaurantsNearby attractions
Manhattan Skyline
21,255 reviews5 minPoints of Interest & Landmarks
Empire State Building
91,472 reviews5 minArchitectural Buildings
The Magician at the NoMad Hotel
226 reviews2 minTheatre & Performances
Escape Room Madness (5th Floor)
186 reviews3 minEscape Games
See all nearby attractions1,156Reviews72Q+A100Room tips
Reviews
Traveler rating
- 393
- 390
- 205
- 77
- 91
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Popular mentions
Family Vacation, Bad Bad bad bad bad bad. Sad to have such a bad time wen I flight from PR with sacrifice to visit Ny and the hotel was horrible.Nerver again will stay there super bad rooms super small no view no room service no macrowave NO PARKING lobby full no front desk manners
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Review collected in partnership with this hotel
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from The Paul Hotel, Owner at THE PAUL NYC- Hotel New York City
Responded 2 weeks ago
Dear Valued Guest, Thank you for your iimportant feedback. We first would like to apologize that you were disappointed with your stay. We understand that most of our guests want to stay in a room with a view, but we also assign rooms based on availability so not everyone will get the high floors. Next time perhaps you can check in early in the day so that we have more rooms available. We did have a microwave but removed it due to the COVID to protect health and safety of our guests by reducing high-touch surfaces. We truly hope that you will consider staying with us again in the future and we will do our best to provide you with a great service and pleasant experience. Warm Regards, The Paul Hotel
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I stayed at the hotel for three nights everything was clean and safe! The housekeeper did an excellent job! The staff at the front desk was very helpful and friendly! Easy check in and check out! I had a great experience there, good location. I highly recommend this place
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Review collected in partnership with this hotel
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from The Paul Hotel, Owner at THE PAUL NYC- Hotel New York City
Responded 3 weeks ago
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are so glad to know that you had a good stay and felt safe with us at The Paul. We will pass your kind words to our housekeeping team, they will be very glad to know that our guests appreciated their caring job. We truly hope to welcome you again one day, and that your next stay will be even better than the previous one! Happy Holidays! Warm Regards, The Paul Team
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+1
This Hotel has fallen apart at the hands of Management. I do not blame housekeeping or any other employees other than management. I was about to step in the shower but right before I did something on the floor very sharp punctured my foot. I then went to get napkins and noticed a USED SYRINGE in the ice bucket. I am now very worried about what punctured me. I then looked around and noticed the bedding had not been cleaned and there was definitely some sex stains, pizza box with pizza In it in one of the draws, and a lot of other things Management doesn't think is important in a "Luxury Brand Hotel" during a pandemic in which the #1 thing to not catch the virus and die is SANITARY CONDITIONS along with responsible businesses caring/protecting its customers/guests. The Paul Hotel NYC has Management that can care less if they're guests get sick from COVID-19 or stepping on a used SYRINGE. It's disgusting and I will make my voice heard real loud & clear after trying to be a reasonable person and management then basically telling me they can care less. They have their guests sign a form upon arrival that if housekeeping detects any smoking in the room they will then notify management and the guest will be fined $750. That's a high fine, but I understand ACCOUNTABILITY so had no problem signing. Before I left I asked the front desk who am I holding accountable for the nightmare I just experienced that is still not over, i am waiting for the results of the blood work I got done. Management wants to hold guests accountable but not accept accountability when it's there time. It's time this joke of a management team at The Paul NYC is held accountable. I tried to be a reasonable person with them, they just don't care about the Hotel or the health of their guests.…
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Date of stay: December 2020Trip type: Traveled solo
Helpful
Response from The Paul Hotel, Owner at THE PAUL NYC- Hotel New York City
Responded 3 weeks ago
Dear Valued Guest, Thank you for taking the time to write a review of your recent stay with us. We are sorry that you were not satisfied with your experience. We are quite surprised that you did not tell our team that you were having all these issues while at the hotel, since we checked with our staff, and have not found any notes or information regarding your unfortunate experiences. Our housekeeping team takes extra precautions to ensure that all rooms are clean and disinfected. Next time we advise you reach out to our front desk team immediately so that they can resolve your concerns to your satisfaction. Have a happy and safe holiday. Best Regards, The Paul Hotel
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Paul Hotel is terrific. The staff (including "MD" from Bangalore, young woman from Tibet, and everyone - were absolutely awesome. Ideal location and beautiful view of the Empire State Building. Plus close to Korea Town and Penn Station and Grand Central Station
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Date of stay: November 2020Trip type: Traveled on business
Location
Service
Sleep Quality
Room Tip: Ask for view
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Helpful
Response from The Paul Hotel, Owner at THE PAUL NYC- Hotel New York City
Responded Dec 11, 2020
Dear Valued Guest, Thank you so much for your wonderful review and generous rating! We are so glad that you had a good time with us at The Paul and enjoyed our service. We will pass your feedback to our team, they will be glad to know that you henjoyed your stay. We look forward to your next visit! Best Regards, The Paul Hotel Team
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Originally booked a 4.5 star hotel in NYC. When I arrived, the hotel was unexpectedly shut down and boarded up. I was not notified about this AT ALL. This was quite disappointing. On the door there was a note telling guests to go to The Paul (its "sister hotel")- saying that it was of "equal quality stars"... and honestly, I beg to differ. The one thing they did that I do appreciate is give us two rooms instead of one, but that was because the original room I booked need to accommodate myself and my four teenage kids. However the rooms were poorly designed. The sliding doors to the bathrooms had wide gaps and never could fully close. This didn't allow any of us to have the privacy we needed when using the restroom. And because our bed were so close to the bathrooms, and the lights inside there were motion sensored, they would constantly turn on when we moved in our sleep. So I would constantly have to get up in the middle of the night to turn them off. Unbelievable. In addition, the bathtub drain was faulty. It never fully closed, so I couldn't take a bath the first night. This was a BIG problem because I usually book a hotel room FIRST on whether or not there is a bathtub due to the severe body pains and headaches I suffer from. I use baths to help me cope. In addition, we could get the shower to work and needed a plumber to come get that fixed. This was not my favorite $525 + $100 on parking for 2 nights I've ever spent. …
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Review collected in partnership with this hotel
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from The Paul Hotel, Owner at THE PAUL NYC- Hotel New York City
Responded Dec 11, 2020
Dear Valued Guest, Thank you for taking the time to share your honest feedback with us and our future guests. We would like to apologie for failing to exceed your expectations. We will be using your feedback to make future improvements to ensure all our guests have a good stay. We do hope you will consider giving us another chance in the future. Best Regards, The Paul Hotel Team
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PRICE RANGE
$106 - $346 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Paul
LOCATION
United StatesNew YorkNew York CityGramercy-Flatiron / Tenderloin / NoMad / Midtown
NUMBER OF ROOMS
122
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Claim Your Listing Frequently Asked Questions about THE PAUL NYC- Hotel New York City
Which popular attractions are close to THE PAUL NYC- Hotel New York City?
Nearby attractions include Manhattan Skyline (0.2 miles), Empire State Building (0.2 miles), and The Magician at the NoMad Hotel (0.09 miles).
What are some of the property amenities at THE PAUL NYC- Hotel New York City?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a fitness center.
Which room amenities are available at THE PAUL NYC- Hotel New York City?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at THE PAUL NYC- Hotel New York City?
Guests can enjoy a rooftop bar and breakfast during their stay.
Is parking available at THE PAUL NYC- Hotel New York City?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to THE PAUL NYC- Hotel New York City?
Conveniently located restaurants include The NoMad Bar, HanGawi, and Stumptown Coffee Roasters.
Are there opportunities to exercise at THE PAUL NYC- Hotel New York City?
Yes, guests have access to a fitness center during their stay.
Does THE PAUL NYC- Hotel New York City offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at THE PAUL NYC- Hotel New York City?
The staff speaks multiple languages, including English, Spanish, Italian, and Russian.
Are there any historical sites close to THE PAUL NYC- Hotel New York City?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (2.7 miles), World Trade Center Memorial Foundation (2.7 miles), and Hamilton Park (2.2 miles).
Does THE PAUL NYC- Hotel New York City have any great views?
Yes, guests often enjoy the city view available here.