This hotel wasn't what I expected, but it was a comfortable visit. The room was clean, the bed was comfortable and the staff was extremely accommodating. I'd say the staff were the best part of my stay - David and Jesse in particular were very warm and approachable. The only downside is that the walls are a little thin, so if you're discussing any private/sensitive info, you'll want to keep your voice down!
The staff at this hotel were so kind and showed genuine concern for my well being. During my stay I had a minor health scare, and Jesse at the front desk was extremely compassionate and went out of her way to make sure I was comfortable and got the attention I needed. She was so kind and really went out of her way, and I can't thank her enough. It's people like this who really make a difference!
Pluses: nice staff, good rooftop, and a decent location. Beyond that calling it lackluster would be kind. More accurate would be: shabby and run down. The room had a leaky shower that sprayed water all over the bathroom. No desk or place to sit - the single stool in the room was broken and appeared to have been patched together multiple times. I’ve seen nicer Motel 6s. The very loud climate control had two settings: freezing or boiling. Maid service did not come once in 3 days despite requesting it and being told it would happen. Thin walls - I can hear every word of my neighbor’s conversation at 11:30pm. There are much better hotels in this price range.
All of the staff was amazing and very attentive. Especially David in the front office. He was very warm and inviting. The hotel was clean and comfortable. The rooftop garden had an amazing view. Really took our honeymoon trip to the next level. The hotel is close to the theater district. Many great restaurant options. Thank you Truss Hotel. Hope to be back soon.
room was great, clean. had a fridge and microwave. great bathroom. super close to times square. lots of cafes and food places right next to the hotel. the staff was so kind and answered all our questions. they accommodated my group so well and i will definitely be coming back to this hotel when i come to ny. their sign on the building does not say ''truss hotel" so just look out for their hotel on the maps. david at the front desk was super helpful and nice. thank you truss for a great and pleasant experience.
David was an absolute life saver for us. Our first time in New York and totally clueless. He was very calm and reassuring when we called him in a panic. So kind and pleasant to deal with. I would definitely stay at the Truss hotel again because of his kindness and true desire to help his guests. Thanks for making our time in New York amazing!
Staff provides great customer service. Shout out to Lucy at the front desk for all of her help! Location is very convenient and felt safe. Room was clean and very quiet. Definitely recommend staying there and will if/when I visit NYC
This hotel was an amazing location, clean and very nice! Lucy and the GM were extremely helpful to my husband and I, after we found out we parked in a garage that was closed for the weekend! The staff goes above and beyond for you at this hotel! I will definitely be back!
Very convenient location. Lovely rooftop patio. Lucy and Craft Beer Guy were incredibly kind at the front desk. Neighborhood has convenient food and restaurants including breakfast place right out the front doors. Oh! And great water pressure in the shower.
We stayed overnight for our Harry Styles concert. From calling in to check out our experience was AMAZING!!! Lucy is so kind and attentive to our needs. I called the day before and her phone mannerism was exceptional. There was another gentleman when we checked in (I feel bad I forgot his name) who was extra courteous. He gave us instructions to Madison Square garden even coming outside to make sure we were ok. When my husband got there, the gentleman even gave him a coffee. Late check out was at 2 and again Lucy was exceptional. The room was pretty spacious, 2 queen beds and enough room for a roll away bed. The bathroom was big. The roof top was breath taking. We were close to time square and just walked there. We will definitely stay here again!!!