This is a boutique hotel in Midtown, close to the Empire State building (32nd st between Madison and Park). I enjoy that location, convenient to all of Midtown but also close to Chelsea. Great food nearby, not least two of the remaining great Jewish delis for pastrami (2nd Ave deli and Sarge's are both within 10 minutes walk) to the east, Koreatown about 5 minutes to the west, and both Trader Joe's and Whole Foods within a few minutes walk east and south respectively. The hotel consists of two mid rise towers, the main one to the South with reception and the North tower across the street from it. I was staying in a "premier" room on the 16th floor in the south tower - fairly large by New York standards, with a nice balcony (though probably not recommended if you have fear of heights! :) ) though no view to speak of (just 32nd st). They are generally well appointed (king bed, two comfy seats that seem to double as futons, a small table, etc). Shower room is fairly small but fine. There is an empty mini fridge in the room - great if you plan to self-cater (note that the hotel does not serve any breakfast), and a coffee machine. I've stayed in many, many hotels in NYC over the years. I can't say it is one of my favourite but it is perfectly fine and enjoyable. Room and bed were comfortable fi nothing really special in terms of decor, etc. The lighting is not very good but that's a frequent issue with US hotels. Wifi was free and fast and tv comprehensive which is nice when you are jetlagged and wake up at some silly hour! I had two main reservations about the place. The first is that whilst I couldn't hear any noise from the street, there was a lot of noise from the inside. Doors feel really thin, my room was next to the lift (but the landings are super small anyway so it would have been the same issue elsewhere) and I was woken up repeatedly by the lift and people in the corridor who were quite loud especially at night. The second is that the hotel charges a "resort fee" or whatever they are called which is increasingly common in NYC but here serves virtually no purpose. You get a bottle of water (not replenished), a few coffee doses (not replenished) and that's it. In fact, it is worth noting that housekeeping is not automatic in this hotel and you need to request it 24 hours ahead of time. Nobody told me though when I asked, they kindly made an exception and my room was cleaned. I'm sure the hotel will mention the wifi too as part of what the fee covers, but wifi, coffee and water are all things hotels used to provide for free anyway, so f they just charge you $25 or something per night for it, it's just really a hidden charge and particularly annoying when travelling on a prepaid rate and for work as it makes expensing complex. Despite those limitations, I had a good stay, liked the location a lot , found the room pleasant and will stay there again.…
This place is awful. Stay away. There were people smoking in the next room over and the smell drifted into my room and smelled awful. It is very loud. The door to the hallway doesn’t lock all the way, the mattress is sunken in and uncomfortable. Just a bad place to stay.
Clean well appointed room with a balcony and windows that open. My room was on the 16th floor. Exactly as described. Wifi worked well. Was able to check in early and check out late. Staff was very helpful. Location is east midtown, which is perfect. I do suggest the NORTH TOWER as that is where I was I will stay here again.
This hotel is always one of my favorite hotels and always will be. I am familiar with the property and staff but they deliver excellent service time in and time out. I have yet to be disappointed! I am not sure where else in the city you can get Floor to Ceiling Windows, Great Sushi, and real wood floors. The Front office manager, Mike and the General Manager, Alex both helped me find a great steakhouse nearby (Wolfgang's) and even gave me guidance on what to order. This is the type of boutique hotel that is worth paying for!
Not impressed, the first room had a very dirty sofa, we changed rooms. We had asked for balcony and the second room didn’t have any even if we paid for that. Service was spotty not at all what could be expected for that price a real rip off. I saw that they give 5% off if you leave a good review, that’s probably why it’s overated… sub par…not happy.
I can't recommend that you avoid this hotel highly enough. We were booked here by a third party booking that was fully paid in advance. On checking in with my 10 year old daughter - a guest in the lobby was having a loud conversation on speakerphone "I'm not on drugs, why would you say that? I'm only high because I just walked three blocks". The couples ahead of and behind us were checking in without baggage - youngish guys with very 'professional' looking partners that didn't bother to bring hair and makeup stuff with them. Get my drift? The 'Empire State Building' view was actually of a dirty rooftop below us and blocked by another building. The noise from the street on the lower level in our replacement room was non-stop and the smell of marijuana was somehow making its way through the venting system - or something. I have no idea. Initially they had us booked (me and my 10 year old daughter) into a single bed - which was a mistake, the desk clerk kindly agreed to help us out by putting us in a room with two beds the first night and a room with a sleeper sofa the second night. The first night was actually an adjoining room and then we had to check out and be homeless in NYC for 5 hours while we waited for the second room which didn't have a second bed in it but only a rather filthy folding futon on the floor with no additional sheets or pillows and which had some disturbing stains on it and had not been cleaned well. So we ended up sharing a bed anyway. When the clerk was setting this all up, I checked multiple times that we would not be charged for this - I checked when she was adjusting it and also when I presented my credit card for incidentals. The next day when we were checking back in - she told me we were being charged for it. When I was upset at this, she said, "Oh, I'm sorry, I forgot I told you you wouldn't be charged for it, I'll clear it up with the manager. It's fine, don't worry." Then when we were checking out - it was on the bill! I pointed this out to the second clerk and he said, oh, no problem, the manager said he will erase it from your bill, it hasn't been charged yet. And then, of course, it was charged. So - we booked a double room and were given a single bed and then were forced to sleep in adjoining rooms and a single bed and to leave our bags (unmonitored, by the way, not secured, sitting next to an unlocked door on a sketchy street) for the day or cancel all of our plans that wouldn't allow us to carry bags with us. These people smiled and lied through their teeth. They created a situation where they could charge extra without actually giving us anything better but instead a situation where our luggage was at risk and where we had nowhere to relax, shower, use the bathroom, or change our clothes on holiday. The rooms were terrible. The noise, the smells, the black mold in the showers, the locks that looked like they had been forced with screwdrivers in the past. I don't know when the coffee maker was last cleaned, but it looked like it was probably sometime in the 1900s. Do yourself a favor. Don't book this hotel. Don't let them take a deposit on your credit card. Don't believe the lies they tell you through their smiles. On the positive side though, the noise from the street was so loud that we couldn't hear any of the prostitutes in nearby rooms.…
I booked this hotel on their website and never received a booking confirmation. I had to cancel due to mold concerns which are very public online and when I went to do so, they told me I could not cancel the reservation. I spoke to the manager who said she needed to escalate the request and sure enough she is no longer available and it has been days since I had a response. I never saw that I booked a non refundable - both predatory and terrible in service. So I didn't stay at this hotel, but based on the shady booking practices, I would be terrified to stay in the property.
"Hip" and "boutique" has become a metaphor for dirty and unclean. The "hotel room" was bare bones, dirty, with previous guests used personal toys left behind end tables. The small kitchen was barely usable - no under cabinet lighting, no dishwasher, small fridge, coffee maker dirty and unclean, same for the broken toaster, no dishwashing soap for even the small amount of utensils and glassware. No effort was made to clean underneath the bed; the bed itself sagged. The room view is into tenement like housing (if I wanted a West Side Story experience, I would go to the theater rather than pay for this cheap ...calling it a hotel is a stretch). The balcony is a joke (at worse a hazard (make sure the balcony door is locked.) The corner space between the top mattress and boxspring was dirty, crumbs, dust, etc - clearly had not been vacuumed or cleaned since the Roosevelt administration. Wi-Fi is subpar. Another effort by a non-corporate hospitality company (or whoever owns this dump) to milk tourists who come to New York by renovating whatever this building used to be into a sub standard "hotel" rooms and skating by on "location."…
Where to begin... This hotel is a complete bait and switch! The pictures were impressive on their website; however, the hallways remind me more of a dorm room. I asked for a premium room, and I got a room next to the elevator where I could hear guests coming and going all hours of the evening. So much for a restful night's sleep. The worst part was how I was greeted. When I arrived, I felt I was bothering the employees to do their job. Rude!! This is the hospitality business, is it not? I will never recommend this hotel to anyone. If anything, I will warn them of it.
The hotel was nothing like the website makes it appear. Check in was at a small booth, no lobby (by reading glasses other reviews it appears the glamorous looking lobby and bar is actually in another building). My room looked like an old college door room and had an unpleasant odor. Elevator getting to room was filthy. I left even though it was 9:30pm when I arrived and despite the fact I prepaid.. I should have been tipped off at check in when I was required to put down a security deposit- to stay in a hotel room??!! This felt like a youth hostel, yet charged $400 per night. Never again! Do not be fooled by website- total false advertising.