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The Empire Hotel

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44 West 63rd Street, New York City, NY 10023-7029
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Traveler (1814)
Room & Suite (786)
Pool & Beach (67)

About

#349 of 509 hotels in New York City
Location
Cleanliness
Service
Value
Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 427 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, PJ Clarke’s Restaurant, Rooftop Lounge, Lobby Lounge. Fun fact, The Empire Hotel was featured in Gossip Girl. Join us for a Chuck Bass cocktail at the Lobby Lounge.
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Full view
Property amenities
Paid private parking nearby
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Rooftop pool
Restaurant
Breakfast available
Rooftop bar
Conference facilities
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Safe
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English

Location

Full view
100Great for walkers
Grade: 100 out of 100
107Restaurantswithin 0.3 miles
72Attractionswithin 0.3 miles
8,449Reviews165Q+A100Room tips
Traveler rating
  • 2,775
  • 2,503
  • 1,559
  • 902
  • 710
Time of year
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Popular mentions
HaiIey wrote a review Nov 4
1 contribution1 helpful vote
Like the people in the most recent reviews, I have also been trying to get a refund for my stay that I couldn't complete because the hotel was closed. I booked a trip in March and have been going back and forth in emails for EIGHT MONTHS trying to get my refund. Each time, I am just told that my refund request has been sent to "upper management". At this point, I hesitate to believe any management exists at this property. It is just a run-around with no resolution. These people have probably gotten away with taking dozens, if not more, people's money... during a pandemic when people need their money the most. Horrible customer service, horrible policies, and most likely horrible people. I never leave bad reviews for places, but I felt like I should warn others. I have been more than patient. Again, it's been 8 months. I wish you luck if you book here.
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Date of stay: March 2020Trip type: Traveled solo
1 Helpful vote
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Norma Vision wrote a review Sep 2020
Norwich, United Kingdom3 contributions10 helpful votes
I had booked a trip here for July which got subsequently cancelled. I’ve sent the hotel countless emails which all get the same response. Refund request with ‘upper management’ Absolutely useless. I think in these trying times a company’s response is very indicative of what they truly think of their customers and their attitude is shocking. Constantly fobbed off and no one can be bothered to do anything. Never ever book here.
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Date of stay: July 2020Trip type: Traveled with friends
4 Helpful votes
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JustACouple wrote a review Sep 2020
West Yorkshire, United Kingdom2 contributions8 helpful votes
We received an email from the hotel reservation department in June cancelling our stay for July due to closing for COVID (understandable). The email stated we could keep the price of the stay as credit for a future stay or take a full refund. We opted for a refund. Since then, after countless emails over the past fifteen weeks the decision is still with "upper management" whoever this may be. Absolutely no update on timescales other than the above reply to each email. The hotel have cancelled the stay and offered the refund, so provide the refund. Absolutely horrendous customer service, wont be going in future out of principle. Looking online it appears there's plenty in the same boat as us.
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Date of stay: July 2020Trip type: Traveled as a couple
5 Helpful votes
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Allana D wrote a review Sep 2020
1 contribution6 helpful votes
We booked in February for a stay in July. With COVID our flights were cancelled and we asked for a refund for the hotel stay in March. It has been months and countless emails that just tell me they are waiting on the approval from upper management. Literally, probably 15 emails back and forth asking for status updates and refunds. The hotel was not even open for the stay we had paid for in July!! I am very disappointed. Completely ridiculous that they will not refund our money when they weren’t even open. To me, that’s stealing... I have paid for a service and it was not given to me.
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Date of stay: September 2020Trip type: Traveled on business
5 Helpful votes
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Berwick wrote a review Aug 2020
Colchester, United Kingdom29 contributions41 helpful votes
I loved my stay at the Empire. It's in a great location, the room had everything that i needed & the staff were helpful throughout my stay. I'll 100% be going back at the first opportunity. The barman makes a great cocktail.
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Date of stay: September 2019
Value
Location
Service
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PRICE RANGE
$192 - $380 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityLincoln Square / Manhattan
NUMBER OF ROOMS
427
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Frequently Asked Questions about The Empire Hotel
Which popular attractions are close to The Empire Hotel?
Nearby attractions include The Metropolitan Opera (0.07 miles), Jazz at Lincoln Center (0.2 miles), and New York City Ballet (0.07 miles).
What are some of the property amenities at The Empire Hotel?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at The Empire Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Empire Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Empire Hotel?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to The Empire Hotel?
Conveniently located restaurants include Per Se, Masseria Dei Vini, and Marea.
Are there opportunities to exercise at The Empire Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at The Empire Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Empire Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Empire Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Are there any historical sites close to The Empire Hotel?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (4.5 miles), World Trade Center Memorial Foundation (4.5 miles), and Hamilton Park (1.9 miles).