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Empire Hotel

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Empire Hotel
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5,706 Reviews from our TripAdvisor Community

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Showing 5,107: English reviews
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Sheffield, United Kingdom
Reviewed yesterday NEW

Our booking had been lost on arrival and even though pre-paid they tried to make us pay again when we got to the room it was tatty a tired noisy room, peeling wallpaper, chipped paintwork shower that sprayed as much up a down, nice location and concept but the hotel is in need of refurbishment.

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Helpful?
Thank 109mathews
Swindon, UK
Reviewed yesterday NEWvia mobile

First the good bits. Staff were friendly and helpful, room was clean, great location and reasonable value. Not so good bits. Room was small and had poor lighting. Decor dated. Noise of building air conditioning going all night was annoying. Worst of all for us was the cost of W iFi in the room was far too much. In a...

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Thank claude998
Toronto, Canada
Reviewed yesterday NEW

Amazing location as the purpose of the trip was to attend the performance of Don Giovanni opera at The Metropolitan Opera. Very polite staff, confi beds! Got pretty good rate.Pleasure to stay in this hotel and one day will be back :)

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Thank Irena-Emilia T
Montcuq
Reviewed yesterday NEW

I love this hotel where l have stayed for the past nine years! It has its faults and could do with a lot of improvements - l love the location and the staff is lovely most of the time! I would recommend it to friends and actually have done in the past!

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Thank Kalinesan
Melbourne, Australia
Reviewed 3 days ago NEW

The Empire Hotel was a perfect safe and quiet location in the Columbus Circle Area. I stayed here with my Family and it's close proximity to Central Park and Subway transport made it relaxing when we returned to the Hotel and this was New York!!. Would highly recommend to other patrons!

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Helpful?
Thank brockcharless
Jeffrey W, General Manager at Empire Hotel, responded to this review

Brockcharless Thank you for sharing your journey and story with our social community, we truly appreciate the positive kind words. We strive daily to provide instinctive personalized service. We look forward to future visits. Safe Travels GM Empire Hotel

Gig Harbor, Washington
Reviewed 3 days ago NEW

Find somewhere else to stay. Other than the location and hotel history this is a property to avoid. I was a resort manager and found this property to be very poorly run in virtually every area. Espically the AC / vent system was poor, the heater not adjustable, the system noise very high. The rooms were very small with cracks...

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1Thank 302timothya
Jeffrey W, General Manager at Empire Hotel, responded to this review

302timothya Thank you for your feedback:. We as a team strive to provide organic instinctive tailored services to create a memorable moments. Its seems we have failed to delivered on many aspects of the hotel, our sincere apologies. Our guest services are what we pride ourselves on, again our apologies for not meeting your expectations... We are committed to revitalize...

Salisbury, Maryland
Reviewed 3 days ago NEW

Gorgeous hotel. Lovely people. Shower design in bathroom is very poor and is a slip and fall risk. People with mobility issues should NOT stay in this hotel until the shower design is changed. Do inquire as to the shower setup if you are in any way of limited mobility.

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Helpful?
Thank Kimberly R
Jeffrey W, General Manager at Empire Hotel, responded to this review

Kimberly Thank you so much for sharing your experience with our community and future guests, we work very hard at providing instinct service. We take you feedback seriously and will be looking into what you have offered. We offer safe cozy comfort for all our travelers and guests. Safe Travels

Jerusalem, Israel
Reviewed 4 days ago NEW

Enjoyed my stay, very comfortable exterior room with view over Lincoln Centre, Comfortable furnishings, great walk-in shower. Pasquale was very helpful at check-in. Very convenient location. Definitely a 4-star hotel. Only slight inconvenience: though i had Wifi over my 3-day stay, it ran aout after the first, and had to ring to get it reconnected.

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Helpful?
Thank 875isaacb
Jeffrey W, General Manager at Empire Hotel, responded to this review

B75isaacb Thank you very much for sharing your story, we truly appreciate the accolades and the praise, but most of all we appreciate you as a guest. It is especially rewarding that Pasquale made a favorable impression. Our team is looking forward to reconnecting in the next visit. Safe Travels GM Empire Hotel

Boston, MA
Reviewed 4 days ago NEW

I recently stayed at The Empire Hotel while I was running a training nearby. If you’ve gone to Lincoln Center before, you’ve walked by this hotel! It’s a great location, very easy to get to from a lot of things. The experience I’ll detail below is atypical and much of what it was out of control of the hotel’s staff....

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2Thank MySobriquet
Jeffrey W, General Manager at Empire Hotel, responded to this review

Mybotriquet Thank you for your kind words about our services:. We as a team strive to provide organic instinctive tailored services to create a memorable moments. Its seems we have failed to delivered on many aspects of the hotel, our sincere apologies. Our guest services are what we pride ourselves on, again our apologies for not meeting your expectations... We...

New Jersey
Reviewed 4 days ago NEWvia mobile

Went to empire for drinks before going out, service was amazing thanks to our beautiful and friendly/outgoing waitress Vanessa! The ambience was sexy cool and laid back, good vibes all around.. Definitely is our pregame spot now!

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Helpful?
Thank lissy0002
Jeffrey W, General Manager at Empire Hotel, responded to this review

lissy0002 Thank you so much for sharing your experience with our community and well as the instinctive service of Vanessa. It truly delight to hear you voice your thought of the ambience as we strive to provide a unique experience. Safe Travels GM Empire Hotel

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Staying in Upper West Side

Neighborhood Profile
Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theater performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
Explore this neighborhood
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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Free Internet
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Ed's Chowder House
Ed's Chowder House
Cuisines: American, Seafood, Soups
The Empire Hotel Rooftop
The Empire Hotel Rooftop
Cuisines: Bar, American
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. ... more   less 

Additional Information about Empire Hotel

Address: 44 West 63rd Street, New York City, NY 10023-7029
Location: United States > New York > New York City > Upper West Side , Manhattan
Price Range: $200 - $421 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Empire Hotel 4*
Number of rooms: 426
Reservation Options:
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Hotel Style:
#194 Luxury Hotel in New York City
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Questions & Answers

Here's what travelers have asked, with answers from Empire Hotel staff and other travelers.
98 questions
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See all questions (98)

Questions? Get answers from Empire Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The view looking out to Lincoln Square is a great one!”
Lisa041700, 4 days ago | Read review
“We chose courtyard room, darker but quieter”
Peter_in_Northfield, 1 week ago | Read review
“Get a room with a view of Lincoln Center if you can!”
  • A minor detail, but these drawers wouldn't stay closed. The dresser needs to be level.
ScarboroughFoodie, 1 week ago | Read review
“choose a different hotel”
HelpfulGuide1111, 2 weeks ago | Read review
“All rooms are in good locations”
firstmatelynn, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question