The room was okay but the beds were very small. The room was not very big but reasonably clean. Cleaning everyday. However the furniture was outdated and ready for replacement. We had city view which was nice. However if you looked down you did see a lot of homeless people living in front of the hotel. Although they didn't disturb us the view was not nice and it also didn't give us a safe feeling. The room had a safe which was nice. We have seen reports of police in the hotel and we had a smilier experience although we don't know the reason. The staff was okay although not super friendly. Overall a reasonable stay but next time I pay a couple hundred dollar more for a little bit more uptown.
First online review of anything, but I feel I must share. My family stayed at The Leon for five nights in early August 2022. I had arranged for the stay due to the location and the website photos. The room was nice enough, and quite clean. However, the service was spotty at best. Some days we got toiletries, some days not. Some days we got enough towels, some days not. I went to the front desk to ask to borrow a bottle opener and the attendant was completely baffled by the request. They evidently skip those basic amenities that other hotels have been providing for decades. This was all fine. We are not complainers, even though the price we paid was about average for our one or twice yearly trip to New York. The real problem arose upon checkout. The hotel is located at an unusual intersection so before leaving we asked where best to catch a cab. We got a dismissive reply that provided very little in the way of useful information. Any other hotel would have offered to arrange for a car. We left the premises and spent 15 or 20 minutes in extreme heat unsuccessfully attempting to get a cab (no more than 3 or 4 even passing in that time). My husband decided to return to the hotel and ask them to call a cab for us. For reasons unknown, this resulted in the gentleman behind the desk exploding. He began shouting at my husband and verbally abusing him. It was truly a shocking and bizarre experience. We travel extensively and this was perhaps the poorest customer service we have encountered. Don't be deceived by the quaint photos - The Leon Hotel is anything but welcoming.…
We were three ladies on a leisure trip to the city. Stayed at the Leon for four nights. We were a little worried about some of the negative reviews on here but, on balance, decided to keep the booking. Very pleased we did so, it turned out to be a very positive experience on the whole. The hotel was very clean, studio type room was spacious, comfy beds, lovely bathroom, great shower (plenty of shower gel and soap) and nice views. It's also very quiet. Big bonus was having a coffee/tea maker in the room, a life saver in the mornings. Staff were friendly enough, but we didn't spend much time in the hotel in any case. Another bonus is that it's very close to two subway stations (Grand Street and Canal Street). This is a small, 'no frills' hotel, so if you're priority is affordability, would definitely recommend. WARNING - this location in China Town could be described as a little seedy and 'edgy'. The area itself is not the cleanest and there are some homeless people living nearby. This said, we encountered no issues. So if you can close your eyes to the 'not so pretty' immediate area, this is a good choice for comfort, central location and price.…
What a Bizarre Experience at the Leon Hotel. My wife and I decided to book this hotel for the weekend due to its great location (it really is situated perfectly). On arrival, we were very happy to be able to store our bags at the front desk prior to check-in, as we arrived in the city far before the check-in time. After check-in, we were happy to have a nice room with a good view. However, our first night at this hotel was honestly so bizarre and odd, and our subsequent encounters with hospital staff were so poor and gaslighting, that I cannot help but write a review about this experience in hopes that any future traveler won’t walk away from this hotel with such a ridiculous story. My wife and I went to bed around 10pm on our first night. At roughly 1:15am, I awoke to the last ring of the hotel room phone, and before I could reach it, I heard my cell phone vibrating as well. When I checked my cell phone, I had three missed calls from Joseph, the front desk staff member, with three separate voicemail messages. My initial thought was something horrible must have happened, as that seemed to be the only rational reason to place so many calls so late at night. I promptly called Joseph back, at which point I thought I must have still been sleeping when I heard his reason for the call. He told me that the woman who stayed in our room the previous night was in the hotel lobby stating that she had left a valuable item in the room’s safe and was needing to retrieve it (the safe must not have been checked and reset between guests). Joseph had called the room phone, and my cell phone FOUR total times at 1am to…….wait for it….. inform me that a complete stranger (importantly, not management, but the woman herself) would need to enter our room where my wife was still sleeping at the time, to retrieve this mysterious valuable item at ONE-THIRTY IN THE MORNING. After I made sure I wasn’t still dreaming after hearing that request, being a reasonable person, I stated that I understood the situation and would was happy to allow this previous guest to retrieve her item the following day, even first thing in the morning. However, being that I was paying in total over $300 a night to have a safe and private room, and being that my wife was still sleeping and that we had an early morning to prepare for, I was not comfortable allowing a complete stranger to enter our room in the middle of the night. It was clear from Joseph’s response that this was not going to be an appropriate resolution to the problem, as he stated again that she needed to enter the room at that time (I found out the following day that the New York City Police were involved at this point). Ultimately, in an attempt to preserve our façade of privacy, I located the safe and saw that it was not secured to any solid structure in the room, and told Joseph that I would take the safe to them. So, still not sure if I was dreaming about carrying out a jewelry heist, or simply following the remarkably persistent and untimely requests of the hotel front desk, there I was at 1:30am, carrying a hotel safe across my chest with a mysterious valuable object inside, through the hallway and down the elevator into the lobby. I went back to Booking.com and looked at the terms and conditions of our stay, and for some reason, I just could not find any place where it mentioned either allowing random strangers into our room in the middle of the night, or carrying safes into the lobby. The next morning, after very little sleep after the safe-heist, I approached the front desk to debrief on the evening’s events. I told the nice woman behind the counter that I was hoping to speak with Joseph in hopes of determining an appropriate compensatory discount to our stay for the significant disruption. She said that unfortunately Joseph was not working currently, but she told me not to worry, though, as they had already granted $20 off the previous night, and $50 off the following night for the inconvenience. Considering the absurdity of the event and resulting lack of sleep, I told her that $70, which equates to 11% off our 2-night stay, simply did not seem sufficient. She told me again that Joseph was not working but that I could stop by that evening and speak to him, which I agreed to. Surprisingly, though, 30 minutes later my wife and I came down from the room and there was Joseph, working behind the counter! Apart from an apology, we were told that there was absolutely no further compensation that would be provided in light of our disruption. In fact, he seemed profoundly surprised that I was not happy with the original compensatory discount. It honestly made me reconsider the absurdity of the event (I reconsidered it and decided that yes, it was still absurd). I told him that his unwillingness to make the situation right was surprising, as it was clear that they valued the prior customer’s experience so much that he was willing to compromise our personal peace and privacy in the middle of the night to allow her to retrieve her item! He didn’t seem to appreciate the irony like I did. Ultimately, no further compensation was provided, and while we had no further issues the following night, we left the Leon Hotel with nothing more than this bizarre story and a desire to never receive 4 calls from the Leon Hotel front desk in middle of the night ever again. While the hotel itself is nice and the location is great, I am sure you can find a place to stay that will accommodate you as well as the Leon hotel accommodated the guest from the night prior to ours, and not how they accommodated us.…
Would give this place "0" stars. Terrible experience. Hotel is dated and the lobby smells like feet. Took a copy of my credit card and then my card became compromised with tons of extra charges. Not sure how they got all these good reviews. Don't fall for it like I did!
We've stayed in The Leon Hotel for 10 nights doring Dec. The room is comfortable and suitable for 2 grownups and suitcases. Great view with option to sit next to the window and enjoy the view. The housekeeping is vert good so we had clean towels and sheets the entire stay. The receptionists helps has much has they know/can (we asked their help with taxi company to the airport at the end). We would definitely recommend this hotel to everyone.
I have never needed to book a new hotel especially at 9 pm. No one at the front desk and no staff for 25 minutes. I was met by an extremely rude man , I now have to find e new hotel . Apparently I need to leave more words to establish a review. I do no not wish to rebuke this person further. Covid has affected so many businesses
This was a good place for a family overnight stay. The service was very good. The check-in process was very easy as they allowed to my family to get into the room while I was out to park the car before I could come back and finalize the check-in process. They also had the baggage service so that we enjoyed our walk in the city without dragging the our luggage throughout the city even after we check-out of the hotel. The check-in guy was courteous and very helpful. Nice place to spend a night in a big city with a family with affordable parking places nearby.
They say concierge at top hotels have all the possible Yes Answers to guest. Well meet Marcin Czekaj- Head Concierge at this hotel and you would understand why they say so. Extremely professional and humble person and he really looked after us well. He decorated the room with rose petals and made sure we were looked after . Thanks Marcin. You are true asset to the hotel . We shall surely be back and recommend this hotel.
This hotel leaves a lot to be desired. From the check in process to the cheap motel like look and feel of the bedding, to the rude front desk person, to the total lack of amenities, to the terrible area, we will never choose this hotel again. The only redeeming factor was the very cheap price paid, but had it been a normal world without a pandemic going on, the rooms would have been over $400 per night which would have been the biggest rip off in the City! The pictures online are NOT representative of what you get. Reminds me of an hourly rate motel. And by the way, no soap or shampoo in the horribly small bathroom.