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Hilton Garden Inn New York/Manhattan-Chelsea

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Hilton Garden Inn New York\/Manhattan-Chelsea
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1,789 Reviews from our TripAdvisor Community

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Showing 1,567: English reviews
Level Contributor
70 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed at this particular hotel for 8 nights. The rooms are fair in size, in comparison to other NYC hotels we have stayed. We stayed in one room as a family of four (Kids 9 and 11). The room had two queen size beds. breakfast was not included, however available downstairs. We found that there were many places for... More 

Helpful?
Thank CMUNN
Los Angeles, California
1 review
3 of 5 stars Reviewed yesterday NEW

Try the bed before you unpack - ours dipped down in both directions under each of us. Engineering replaced the canisters that are in the mattress, but it didn't help. Everything else was fine. Street is part of the wholesale flower/plant district.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 907annettev
Level Contributor
7 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel was awesome! Staff was pleasant and friendly. Location was great Central to evrything. Housekeeping was friendly and responded promptly to our needs of items we had forgotten. Definitely a place for you to checkout! Will stay there again on our next visit!

Helpful?
Thank Tracy M
MDaddonaHEI, Guest Relations Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Thank you for sharing your thoughts after your recent stay. We're thrilled to see how much you loved our team members and great location. We look forward to our next opportunity to welcome you back to New York! More 

Pocomoke City, Maryland, United States
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is clean and comfortable. The staff is courteous and helpful. It is in a great location,near parks, great places to dine and shop. The breakfast is not included but was delicious.you could order a custom omelet or waffles in addition to the lovely buffet. Valet parking was $50.00 per night for a compact car.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kathryn B
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW via mobile

Ok so I'll get straight to the point. My Wife and I travelled to New York from August 8th, 2016 to August 14th, 2016. We travelled with my friend and his Wife. The Hotel is located in what's called The Flower District in Manhattan. The location is two subway stops away from Times Square. The Wifi in this hotel was... More 

Helpful?
1 Thank Anthony D
Sufian U, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Hello Anthony D, Please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. What you have described is never the level of service expected of our team, especially for a loyal Hilton guest such as yourself. We are truly disappointed to hear about the negative perception you are left with, and please know that... More 

Southold, NY
Level Contributor
139 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This Hilton Garden Inn is located on West 28th Street approximately 3 blocks from Penn Station and Madison Square Garden. The room was on the smallish size (which is common in NYC) but was clean and comfortable. Our only complaint was long wait times for the 2 elevators.

Helpful?
Thank EJW3
Buffalo, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Upon arrival, I found the staff to be very courteous and extremely helpful. My room was very clean and free of any bugs which relieved my anxiety about NYC hotels. The bed was very comfortable to sleep on which was also a relief. During my stay, any staff I encountered gave me a hello or good morning with a smile.... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Antonette N
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

NYC is hands down my favorite city and I'm always on the look out for a good place to stay that is away from Times Square and midtown. This spot is near train stops and the High Line, which is perfect! I love that it is located on a street that has whole plants which just gives it a nice... More 

Helpful?
Thank Boots J
Cleveland, Ohio
Level Contributor
3 reviews
3 of 5 stars Reviewed 2 weeks ago

Room was ok. Located in a good central location. Not sure why we were charged a service fee of 14.00 a day when we never had the maids clean? But in general we loved our trip! The Hotel was average. But location was good!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank iancX5350OZ
Sufian U, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Hello IancX5350OZ, Thank you for sharing your comments regarding your recent stay. Please be advised, we do not a charge a service fee of $14.00 per day. The charge you are referring to is the occupancy tax for New York City. Nevertheless, we are pleased to know that you enjoyed your trip and we will investigate on why you did... More 

Hong Kong, China
Level Contributor
355 reviews
185 hotel reviews
common_n_hotel_reviews_1bd8 347 helpful votes
3 of 5 stars Reviewed 2 weeks ago

SOME IMPROVEMENTS: Garden Inn's are cookie cutter and have a uniform standard which I normally enjoy and count on. This property suffers a few setbacks. I'll start with positives though: Positives: Good location, bit of walk to nearest subway, but acceptable. Cross street not super busy. Personnel were friendly. Room is quite large by NYC standards. Bathroom is nothing fancy,... More 

Helpful?
5 Thank roadwarrior30
Sufian U, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Hello Roadwarrior30, Thank you for taking the time to evaluate your recent stay. We are delighted to know that you found us in a good location. We are thrilled to hear your remarks regarding the staff, guestrooms, bathroom, water pressure and lighting. We take great pride in servicing our guests and providing them with a memorable experience. However, we sincerely... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
Explore this neighborhood
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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Delight in Hilton Garden Inn New York/Manhattan-Chelsea - a modern Madison Square Garden hotel. Perfectly located in the city's Flower and very chic Chelsea district, the hotel is in the heart of it all. Just south of Times Square and convenient to Penn Station, Grand Central Station and all subway lines, this charming Chelsea hotel is central to the wonders of the city. Less than 0.5 miles to Jacob Javits Center Four blocks to Macy's Seven different subway lines within a short walking distance Three blocks to Madison Square Garden. Connect in Business at this Madison Square Garden Hotel. Corporate travelers enjoy an easy walk to many businesses and area corporations: Jacob Javits Convention Center, Fashion Institute of Technology, Flat Iron Building, Macy's, Fisher Price, Cisco Systems. ... more   less 

Additional Information about Hilton Garden Inn New York/Manhattan-Chelsea

Address: 121 West 28th Street, New York City, NY 10001-6102
Location: United States > New York > New York City > Chelsea , Manhattan
Price Range: $172 - $502 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn New York/Manhattan-Chelsea 3.5*
Number of rooms: 169
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels, Expedia, Hotwire, Priceline, Travelocity, Odigeo and Hotels.com so you can book your Hilton Garden Inn New York/Manhattan-Chelsea reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
New York City Hilton
Hotel Style:
#152 Family Hotel in New York City
#196 Romantic Hotel in New York City
#202 Business Hotel in New York City
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