citizenM New York Times Square

citizenM New York Times Square

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Panorama of the Accessible Standard Room at the citizenM New York Times Square
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Room
Room & Suite (687)
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About

4.5
#137 of 500 hotels in New York City
Location
4.9
Cleanliness
4.7
Service
4.7
Value
4.4
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
citizenM New York Times Square is steps from Times Square in Midtown Manhattan, on the corner of Broadway and 50th Street. We're 45 mins from JFK Airport, 30 mins from LaGuardia, and a 5-minute stroll from the Rockefeller Center. Feel at home in New York while hanging out in our living room filled with incredible Vitra furniture, art and books. The kitchen is open 24/7 for meals, snacks and cocktails. Elevate your New York experience in our 21st floor rooftop cloudM bar - the cocktails are as sensational as the views. Move through the hotel touching nothing but your smartphone with our free app - book your visit via the app and enjoy a contactless stay for extra peace of mind. Recover from all Big Apple excitement in your huge wall-to-wall bed, and refresh in the jungle-like power-shower. Use the bedside MoodPad tablet (or the app) to control your entire room ambiance and the entertainment. Stream your own content to the smart TV using our superfast unlimited free Wi-Fi. Our hot & cold breakfast buffet comes with unique local treats, familiar favorites, and healthy options for everyone — including vegans and vegetarians. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Photo copier / fax In business center
24-hour security
Non-smoking hotel
Wifi
Coffee shop
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Rooftop bar
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Refrigerator
Cable / satellite TV
Extra long beds
Bath / shower
Housekeeping
Safe
Telephone
Wardrobe / closet
Laptop safe
Private bathrooms
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Quirky Hotels
Trendy
Languages Spoken
English, Spanish

Location

218 West 50th Street, New York City, NY 10019-6702
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
LaGuardia Airport
Teterboro Airport
50th St
2 minNew York City Subway
4.5
4.5 of 5 bubbles5,462 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The citizenM New York Times Square hotel is celebrated for its modern and stylish atmosphere, complete with high-tech amenities like iPad-controlled rooms. While the hotel's rooms are often described as smartly designed, their compact size has been noted by some travelers. The location wins high marks for its proximity to Times Square, with the rooftop bar being a particular highlight. Although the staff is generally lauded for being friendly, there have been occasional mentions of slow service. Cleanliness is consistently praised, though opinions on value for money vary among guests.
Location
Central
Atmosphere
Stylish
Rooms
Modern
Value
Mixed
Cleanliness
Spotless
Noise level
Mixed
Service
Inconsistent
Amenities
Mixed

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5,462Reviews198Q+A100Room tips
Traveler rating
  • 3,935
  • 1,140
  • 229
  • 90
  • 68
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Detailed Reviews
rdiman350011 wrote a review Dec 2020
1 contribution2 helpful votes
4.0 of 5 bubbles
Going to keep this brief: The front desk were helpful. Hotel is a smash of artsy and tech forward - artsy pieces and an IPAD that controls nearly everything in the room: blinds, shades, climate, TV. Like many hotels in Ny, rooms are on the smaller side but it’s brightly lit, super clean and has everything you need as a solo person - free wifi, a fridge, cable TV, & a desk. The way the room is designed is very smart, where space is kept in mind for designing the rooms, thus fixtures are sleek or compact and storage space is under the bed snd sink. Also, it’s within 15 minutes walking distance of Times Square area which made my stay pretty quiet. Only con I can think of is I Wouldn’t recommend for group trips as the rooms are on the smaller side.
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Review collected in partnership with this hotel
Date of stay: December 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ioulia P wrote a review Jan 2020
Amsterdam, The Netherlands178 contributions57 helpful votes
5.0 of 5 bubbles
Lovely hotel and clean. The room was tiny and the toilet was literally in the room but covered by ‘a plastic wall’. It was a little bit awkward whenever we used to go to the toilet because we could hear the person who was in the toilet. In the room everything works from the ipad (tv, room’s lights and etc) you can choose to turn on and off the light manually but we loved the modern way🤩 In the bathroom you can choose any light colours. The breakfast is super duper great. You have many choices and everything is super fresh. If you are a gluten intolerant person you can choose the gluten free bread🥳 The shampoos and etc smell really nice. The hotel offers you a USA adapter for your plugs. In case that you are thinking to bring your slippers do it, because the hotel does not provide any. Something important and nice from the hotel is that they offer to not clean your room snd donate the money to the people who are in need. In the bedroom they offer a recycle bean and a regular one. We had a lovely stay🥰
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Date of stay: December 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Cris wrote a review Jan 2020
Virginia45 contributions53 helpful votes
5.0 of 5 bubbles
The hotel was wonderful to us during our stay.
Ambassadors were amazing and went out of their way to ensure we were in our room on time and did extra touches to make my daughters 10th birthday special. We were given room 1010, balloons, baked goods and a personalized card for her birthday upon getting to room.

The hotel is super modern and directly across from Gershwin Theatre, about 4-5 blacks from Rockefeller Center and 1 block from heart if Times Sq. We were also close to all the shopping which was perfect for our stay. My daughter loved all the unique features and I found the drawer for luggage under the bed a great use of space.

I was concerned about the " gentleman's club" next door but it wasn't super noticeable/have alot of activity. The only concern I had was in the tablet that controls everything for the room and tv, there is adult porn which I had no idea about until my daughter discovered it. I do wish they had either warned me about it or added a lock feature to that content since I had a child in the room. No one ever forewarned me.

All in all, it was a great hotel, clean, centrally located, great staff, decent breakfast buffet and a really unique stay for our first trip to NYC. I'd stay again but be careful with the tablet!
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ACorke wrote a review May 2020
Suffolk, United Kingdom4 contributions7 helpful votes
5.0 of 5 bubbles
We had 6 nights booked to stay in New York just as everything started shutting down. The other 2 hotels we were due to stay in closed and cancelled our booking just as we arrived but CitizenM didn't cancel on us for the first night of our trip and let us stay again the next night when we had nowhere else to go! There were sensible measures in place and they'd closed the lobby to the public. The staff were all very helpful and accommodating and even let us wait there when it was raining the next day for an early flight home. We stayed here 4 years ago on our first trip to NY and couldn't wait to come back here again. Showers are so good, always sleep well in the huge comfy beds and had a great view from our room (probably because rest of hotel was pretty empty!) Only shame is that you only get 2 free movies a day rather than unlimited so have to choose wisely but good choice of movies!
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Date of stay: March 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tourist564983 wrote a review Mar 2022
1 contribution
3.0 of 5 bubbles
Phenom location for access to Times Square and Theater. Room is very small and king size bed is surrounded by walls on 3 sides. The 'inside' person has to climb over the sleeping partner if you need to get out of bed! Lay in bed to watch tv. Bar size sink is in the room with the toilet and shower in an enclosed small space. The rate was great, the location superb. It is funk, minimalist and technology driven (checkin/out, all room features - lights, tv, blinds...)
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Review collected in partnership with this hotel
Date of stay: March 2022
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cindy Rijo, General Manager at citizenM New York Times Square
Responded Mar 14, 2022
Hi Tourist564983 Thank you for sharing your feedback with us.We are so glad to hear that you found our hotel to be at a great location. Yes, we are right at the center of multiple train stations and close enough to Times Square but still away from the very crowded streets. We are also glad to hear you enjoyed the check in and check out process as well as the in room technology. Sorry to hear you found the room size to be too small and the bed position to be quite uncomfortable. Just wanted to share a bit of a fun fact with you: Did you know that our square beds allow our guests to sleep in different positions. If you lay down with your head towards the window, it makes getting up in the middle of the night a lot easier. To us, it's very important to make sure our guests have a great night's sleep. Our focus is on the very best essentials in every room, like no clutter, and no unnecessary things most guests never use (like the ironing board). We put in huge beds with dreamy pillows (and a storage drawer underneath), great showers, and MoodPads to control every part of your room. And when you don't feel like going to bed, our living rooms (what other hotels call lobbies) feature comfortable couches, great books and big-screen TVs. We'd like to add that we listen to your feedback and we constantly review the designs of our rooms to meet modern travellers' expectations. While our existing hotels remain as they are, our new and future rooms look different. We hope to see you in the future in one of our latest hotels so you can experience our latest designs. Until then, safe travel, citizen Cindy
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Roberts69 wrote a review Jan 2021
Northampton, United Kingdom18,832 contributions1,789 helpful vote
+1
4.0 of 5 bubbles
I have stayed in a few citizenM hotels now around the world and they never fail to disappoint. If you want something a little different, something super cool and trendy, a hotel that is modern, fun and happening then stay at citizenM. Located a very short walk from Times Square this hotel is perfectly located for exploring and enjoying NYC. My wife and I had a King Room and it cost US$837 for 3 nights including breakfast (which was a self service buffet and was pretty nice). The decor of the room was very modern and ultra-cool with colour changing and dimmable lighting all controlled from the in room iPad tablet. As was the in room media, temperature and window blinds. The bed was up against the window which meant we could lay in bed and see the city out of the window. The public areas of the hotel were also very funky with great lighting and decor making for a very nice ambiance and vibe. Exploring from the hotel was easy with nearby Subway stations and a lot to see in walking distance. There is a place to leave your luggage after check-out if you want to continue exploring before leaving the city.
I would certainly recommend a stay here, especially for young, fun and romantic couples.
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Date of stay: February 2020
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TimmyToad wrote a review Jan 2020
Cambridge, United Kingdom57 contributions83 helpful votes
5.0 of 5 bubbles
Loved this hotel. I’m a bit of a gadget freak so loved the IPad in the room. The room is small but very clean and well laid out. The reason I would say it’s good if you’re on your own is I wouldn’t be too keen if I was sharing with wife/husband/partner because the shower room is basically a shower pod in the middle of the room....near the bed. Very, very thin plastic walls so not pleasant in terms of noise and smell if your other half’s in there having a dump! But as I was on my Jack Jones it was perfect. And....here’s a first.....free hard-core porn movies!! Another reason to be on your own!
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Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
htew446293 wrote a review Jan 2020
1 contribution2 helpful votes
4.0 of 5 bubbles
Lovely hotel, friendly staff. Perfect location close to subway so great for exploring further a field, steps from Times Square but not right in/on Times Square and a brisk 10 min walk to Central Park and 5th Avenue. Our room didn’t have any tea or coffee making facilities in the room so you have to go out or downstairs for a drink (not sure whether other rooms do). The CitizenM pm shower gel smells wonderful!! Would stay again.
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Review collected in partnership with this hotel
Date of stay: December 2019
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rebecca0603 wrote a review Mar 2020
Dublin, Ireland7 contributions5 helpful votes
5.0 of 5 bubbles
We really enjoyed our stay at citizenm times square, the room had everything you need including a super comfy bed, really great shower and a decent hairdryer! The location of the hotel was perfect for us, a short walk to times square, hells kithcen, central park and the port authority made it a great base for our 5 night trip. We checked in online before we arrived and it took less than 1 minute to get our room key. No hidden charges when we arrived like the resort fee charged in many other hotels. Check out was also really easy and there is secure luggage storage facilities if you have a later flight. They also offer a late check out of 6pm instead of 11am for approx $80, our flight wasn't late enough to warrant using this option however it is definitely something I would use in future if I had a later flight.
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Review collected in partnership with this hotel
Date of stay: March 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CosmopolitanCowgirl wrote a review Dec 2022
Hopkinton, Massachusetts44 contributions18 helpful votes
4.0 of 5 bubbles
Pros:
Great Times Square location.
Close proximity to most Broadway shows/theaters.
Higher levels have terrific views from your bed.
Blackout shade.
Privacy shade.
Colorful options for lighted shower.
Key card entry to room works like a charm.
Fast elevators.
Polite and friendly staff.
Funky lobby.
Very clean rooms. Smelled great when we opened the door to our room.
If you buy a breakfast in the morning ($20/person), you can get coffee or latte at the little coffee bar all day long, at no extra charge.
Cloud bar has a gorgeous rooftop deck! Go.

Cons:
TINY rooms with one queen bed. Not ideal for more than 2 people.
Only 2 pillows per bed.
Only 2 body towels per room.
No hooks anywhere in the room to hang a hand towel (note that the sink is outside the bath).
No parking or valet.
No hair conditioner.
No ice machines or ice buckets. (Must instead go down to lobby bar and ask for a bucket of ice.) Must contact Icon company and reserve a spot in advance at their garage next door, which is at the 250 West 50th Street Garage.
Key card mechanism inside elevators is flawed. Saw many struggling with it. Learned that you have to hold the card toward the upper right corner of the pad, wait til you hear a faint clicking sound, and then you can press the button for your floor.
Insufficient management of morning breakfast. By 9 am on a busy weekday, they ran out of all types of silverware, O.J. and other juices, glasses for water and juice, butter, and certain jellies. In addition, the racks available for tray disposal afterwards soon were full, and people were forced to leave their dirty trays all around the dining area. In the hour we were there, nobody ever came to collect the dirty trays.
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Review collected in partnership with this hotel
Date of stay: December 2022
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Brian M
Luxembourg City, Luxembourg539 contributions362 helpful votes
Yes to visit and should be no problem. Obviously he won't be able to drink and not sure if they will serve you with a minor--my guess is probably. We visited without ordering a drink and just spent a few minutes taking in the view
Answer from Malimanne
Mannheim, Germany1 contribution
Bonjour, non, il ne faut pas laisser de pourboire. C'est un buffet. Et si vous prenez un café de la grande machine, c'est compris dans le prix du petit-déjeuner. Bon séjour!
Answer from Chris M
Long Valley, New Jersey30 contributions36 helpful votes
no under 21 in bars in NYC
Answer from MikeCrosby2000
1 contribution
I’m sorry i don’t know but I would email and ask. They are very helpful and I’m sure will let you know quickly or have a suggestion.
la'vietta W wrote a tip May 11
1 contribution
5.0 of 5 bubbles
"Don't think just book it!!! You won't regret it!!"
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Nick L wrote a tip Mar 2024
Nuremberg, Germany7 contributions
5.0 of 5 bubbles
"Über die App kriegt man oft noch Rabatt/einen gratis Drink, also eventuell vorher checken."
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Brian M wrote a tip Feb 2024
Luxembourg City, Luxembourg539 contributions362 helpful votes
4.0 of 5 bubbles
"Parking is expensive"
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Lili RCJ wrote a tip Feb 2024
16 contributions3 helpful votes
4.0 of 5 bubbles
"Book a bigger "accessible" room, which will have an enclosed bathroom and more space to move about. Don't bother with breakfast. "
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Graeme065 wrote a tip Dec 2023
Harrogate, United Kingdom86 contributions99 helpful votes
2.0 of 5 bubbles
"Careful with Yellow cabs from the airport, our driver never used the meter"
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Not the right property for you?
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PRICE RANGE
$256 - $405 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Times Square / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
230
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CITIZENM NEW YORK TIMES SQUARE - Updated 2024

Frequently Asked Questions about citizenM New York Times Square
Which popular attractions are close to citizenM New York Times Square?
Nearby attractions include Broadway (0.3 miles), Times Square (0.2 miles), and Come From Away (0.2 miles).
What are some of the property amenities at citizenM New York Times Square?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a lounge.
Which room amenities are available at citizenM New York Times Square?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at citizenM New York Times Square?
Guests can enjoy a rooftop bar, a lounge, and breakfast during their stay.
What are some restaurants close to citizenM New York Times Square?
Conveniently located restaurants include Angelina Bakery Times Square, Dos Caminos, and La Grande Boucherie.
Are there opportunities to exercise at citizenM New York Times Square?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at citizenM New York Times Square?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at citizenM New York Times Square?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to citizenM New York Times Square?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.8 miles), World Trade Center Memorial Foundation (3.8 miles), and Hamilton Park (1.8 miles).
Does citizenM New York Times Square have any great views?
Yes, guests often enjoy the city view available here.
Is citizenM New York Times Square accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.
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