citizenM New York Times Square
Save
Share
218 West 50th Street, New York City, NY 10019-6702
Full view
View all photos (2,837)2,837
360
Panoramas (6) Room & Suite (682)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#76 of 540 in New York City
Location
4.9
Cleanliness
4.8
Service
4.7
Value
4.4
Travelers' Choice
citizenM New York Times Square is steps from Times Square in Midtown Manhattan, on the corner of Broadway and 50th Street. We're 45 mins from JFK Airport, 30 mins from LaGuardia, and a 5-minute stroll from the Rockefeller Center. Feel at home in New York while hanging out in our living room filled with incredible Vitra furniture, art and books. The kitchen is open 24/7 for meals, snacks and cocktails. Elevate your New York experience in our 21st floor rooftop cloudM bar - the cocktails are as sensational as the views. Move through the hotel touching nothing but your smartphone with our free app - book your visit via the app and enjoy a contactless stay for extra peace of mind. Recover from all Big Apple excitement in your huge wall-to-wall bed, and refresh in the jungle-like power-shower. Use the bedside MoodPad tablet (or the app) to control your entire room ambiance and the entertainment. Stream your own content to the smart TV using our superfast unlimited free Wi-Fi.
Read more
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Photo copier / fax In business center
24-hour security
Non-smoking hotel
Wifi
Coffee shop
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Rooftop bar
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Refrigerator
Cable / satellite TV
Extra long beds
Bath / shower
Housekeeping
Safe
Telephone
Wardrobe / closet
Bottled water
Laptop safe
Private bathrooms
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
621Restaurantswithin 0.3 miles
213Attractionswithin 0.3 miles
Contact
218 West 50th Street, New York City, NY 10019-6702
Getting there
50th StNew York City Subway2 min
50th StNew York City Subway2 min
Rental CarsSee rental cars from $39/day
5071Reviews191Q+A100Room tips
Reviews
Traveler rating
- 3,708
- 1,047
- 195
- 67
- 55
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
I’ve been a big fan of Citizen M Times Square in the past—comfy beds etc., but I feel like the newness of this location is beginning to decline and the staff should have more visibility than it does. We had to book two rooms because we were traveling with our teenage daughter and despite having phoned and asked on multiple occasions (being told they made a note of it) to have adjoining rooms, when we arrived, we were told it was impossible. To make matters worse, they put her next to a younger single guy who decided to bring a friend home one night and greeted the entire floor with their hotel porn worthy of a sleeze motel. Not good. I mean, if that’s what you’re looking for, Citizen M has it. It wasn’t what we paid for … and I wish I would have known prior to booking.
Read more
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
The check-in was quick enough, room had all you need, great location close enough to central park and very close to all the retail shops you could need. Also the subway is at your doorstep if you need it.
Read more
Date of stay: May 2022Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Something out of a bad dystopian movie. Not what I expected. Room was small, Canteen food was "meh" and everything on the check-in/out was self service. Do your research and check your expectations before you check in.
Read more
Date of stay: May 2022Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Trine Hardy, General Manager at citizenM New York Times Square
Responded 1 week ago
Dear mje186 I am truly sorry you did not enjoy anything about your stay with us! Looks like your overall experience was horrible. It is disturbing and even as we know we are not for everyone we do meet everybody with a smile and all the best intentions to make their stay pleasant. Thank you for trying us out! Kind regards Trine
Read more
We stayed at the CitizenM Times Square for 6 nights. I’ve stayed in a few CitizenM hotels before so know what to expect - functional rooms, everything enabled via iPad (or now via the app, which is great) and great service by the staff. Some of the reviews I think are particularly unfair about room size or layout - CitizenM makes this really clear in their website and booking prices: small room, big bed, none of the extra faff. If you’re not comfortable sharing with the other person then you may want another hotel! The one thing I like about CitizenM hotels is that the rooms are pretty much the same regardless of where you stay. We went for a high floor room and whilst we didn’t have a direct view of Times Square we enjoyed being higher up. The location is great, just a 2 min walk from Times Square and a 1 min walk from the A, C and E trains from 50 st. The rooftop bar was a great touch however during a day of bad weather it sprung a leak and was closed the remainder of our stay. Otherwise we had a great stay at CitizenM - the location was great, service at the bar and canteenM were top notch and would look forward to staying at another CitizenM in the future.…
Read more
Date of stay: May 2022Trip type: Traveled
Helpful
Response from Trine Hardy, General Manager at citizenM New York Times Square
Responded 1 week ago
Hello citizendyl_jb Thank you so much for your wonderful review! We are happy you have become a raving fan of citizenM and that you appreciate the feeling of coming home, that you express by sharing, that you know what to expect when you visit us and that our ambassadors create the same welcoming feeling wherever you stay. We highly appreciate your comment about the room lay out as that to the point expresses who we are. We want to be transparent and honest about our rooms and our offerings in general and that being said we are proud of our well designed and high quality rooms. I am sorry you had to experience the closed cloudM bar. We did indeed have a water leakage that forced us to close the bar for a short period of time.. Hopefully you will find your way to one of our other sky bars any time soon. Thank you again and welcome back! citizenTrine
Read more
This was such a fun hotel and the staff was excellent. Ask for Lord Jerry at the bar, he makes the best drinks in NYC hands down! The location of the hotel is in the middle of everything and easy to find, with lots of art and great views from rooftop bar. Room was super tech friendly and check-in/check out was fast. Highly recommend.
Read more
Date of stay: May 2022Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Trine Hardy, General Manager at citizenM New York Times Square
Responded 1 week ago
Hello citizenkmcelr0y Thank you for your excellent comments... Making Lord Jerry famous!! We like that! Hope to see you back at citizenM Times Square or any of our other hotels.. I bet you will find another great cocktail shaker wherever you go! Thank you and welcome back citizenTrine
Read more
Did not have good veg options in breakfast. room was high tech but small. Also, I was expecting water bottles in the room but had to come downstairs to have water. It should have been provided in the room itself. Check in exp wasn't good. I had to wait at reception for 20 to 30 mins.
Read more
Date of stay: April 2022Trip type: Traveled
Rooms
Helpful
Response from Trine Hardy, General Manager at citizenM New York Times Square
Responded 1 week ago
Dear sunnybhalla2022 I am very sorry to read that your stay with us did not fully live up to your expectations. We see an increasing demand for vegetarian and vegan options and I welcome your comments which I will pass on to our F&B manager. Based on a lot of requests from guest about the water bottles in the rooms and because we want to support a more sustaiable future we have decided to remove the bottled water. Sparkling and still water is available at the canteenM any time of the day and free of charge, the circumstances around your wait at the front desk are unclear to me but unfortunately during rush hours you might expect a bit of wait. If you decide to come back at stay with us in the future I recommend you dowload our app for a faster self check in. Thank you again for your feedback. It is highly appreciated citizenTrine
Read more
Always a great experience at CitizenM! Amazing deco, comfy rooms and excellent staff. Location couldn't be better. No brainer choice. Everything according to expectations. We find new friends every time. Keep on with the good work!
Read more
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Trine Hardy, General Manager at citizenM New York Times Square
Responded 1 week ago
citizenRPdivers Your review melts my heart! Thank you so much. I will make sure to pass it on to the team. At the end of the day they are the ones making citizenM feel like your home away from home.. Welcome back - soon we hope! citizenTrine
Read more
As I do on my usual getaways every couple of months I read the reviews on hotels and when I looked at this hotel i thought, wow thats for us. How wrong I was! We arrived the beginning of this month ( may) and the hotel looked nice from the front, and the location was great! The lobby was stylish and welcoming but things went downhill from there. We checked in on a self check in screen with the help of one of the staff and given a room on the 8th floor. We entered the room which I can only describe as the size of a very small caravan with a pod shower, toilet and the sink outside of it in the main part of the room. We went for breakfast the next morning and for the rest of the week which we had paid for in advance which was about 38 dollars a night for the two of us but wish I had never bothered. I didn't realise that the nice lobby and large bar came at the sacrifice of the seating area in the breakfast area and if I had wanted to seat at long tables sharing with strangers I would have booked into a hostel and it would have been a lot cheaper.Breakfast was pretty basic with scrambled eggs, chicken sausages, bacon and potatos which might have been fried but went all soft in the Dutch oven they were kept in. The chicken sausages were awful and thought I had cracked a tooth on one the first day. They had cereal, and small slices of salmon also with I can only assume was guacamole but not sure cos it looked like it had been in a dehydration unit. How the hell does a so called top quality hotel run out of bread in a city like New York ! But it did and seemed to most days. The bed was comfy and pillows were nice but I had to climb over my partner to take a pee and nearly broke my neck one night falling off after climbing over her whilst trying not to wake her up. They have an i pad in the room which controls pretty much everything but has what looks like a little camera on it which overlooks the bed and room and it made us very uncomfortable so had to buy a sticking plaster to cover it. To put it bluntly it was like a posh hostel and if I had wanted to stay in a hostel I would have paid hostel prices. I went to New York for my birthday and it ruined the stay. I did wonder why I could not find the square footage of the rooms when on other hotels were clearly visible. Pros, comfy bed and pillows, staff nice, good location, shower great Cons, breakfast and breakfast area terrible, rooms small even by Japanese standards, bed too big for room, too gimmicky…
Read more
Date of stay: May 2022Trip type: Traveled
Helpful
Response from Trine Hardy, General Manager at citizenM New York Times Square
Responded 1 week ago
DearI3160HUdavidh Clearly we failed to meet your expectations after you had even looked up citizenM, been reading our in general amazing reviews and deciding to come stay with us for your birthday celebration. I am truly sorry to hear that your stay with us left much to be asked for. citizenM operates out of a well thought though concept that has proved to work since the opening of our first hotel in Holland 16 years ago, One thing we do realize and emphasize in our product development is that we are not a hotel for everyone. We believe we are quite transparent in our marketing in terms of our room lay and offerings in general. That being said we always welcome feed back and food for thoughts and therefore thank you for sharing. Regarding our breakfast selection we constantly try to meet the demands of our guests and your comments will be shared with F&B. Our full living room space is available to use for breakfast which gives you several options to find a private spot where you do not have to shore the table with other guests. We would have been happy to compensate you for the remaining breakfast, unless of course it was part of a package deal via a third party. Not sure if you approached on of my team members to look for a solution. I can reassure you that we are not spying on our guests via a camera in the mini iPad! Again thank you for your feedback and thank you for trying us out. citizenTrine
Read more
Stay 5 nights in this great hotel, friendly helpful staff and good rooms. Compact but the location compensated, on West 50th/broadway. Short walk to many restaurants, theatres and Times Square. Subway station on the corner. Lovely rooftop and lobby bars.
Read more
Date of stay: May 2022Trip type: Traveled
Room Tip: Eating out is more expensive than London, travel about the same
See more room tips
Helpful
The room was smaller than one on a cruise ship. It is the width of a king size bed. The bed is adjacent to the window and can only be entered from one side as it fills the end of the room adjacent to the window. The lighting can only be turned on full for the room other than colored lighting for the bathroom or a bed side lamp. There is no coffee maker in the room. There is a small fridge.
Read more
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Trine Hardy, General Manager at citizenM New York Times Square
Responded 1 week ago
citizenMichael Thank you for sharing your feedback after experiencing staying at citizenM. We do admit and are quite transparent about our somewhat small rooms and also the fact that the bed is adjacent to the window is clear on all of out marketing channels. I am however Sorry to hear that that did not fit you liking. I appreciate your comment about the staff, as they are the most important factor to make our guests feel at home and I am glad to hear that we succeeded on that. Again thank you for trying us out citizenTrine
Read more
PRICE RANGE
$291 - $415 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Times Square / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
230
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing Frequently Asked Questions about citizenM New York Times Square
Which popular attractions are close to citizenM New York Times Square?
Nearby attractions include Broadway (0.3 miles), Times Square (0.2 miles), and Drunk Shakespeare (0.2 miles).
What are some of the property amenities at citizenM New York Times Square?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a lounge.
Which room amenities are available at citizenM New York Times Square?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at citizenM New York Times Square?
Guests can enjoy a rooftop bar, a lounge, and breakfast during their stay.
Is parking available at citizenM New York Times Square?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to citizenM New York Times Square?
Conveniently located restaurants include Frisson Espresso, La Grande Boucherie, and K Rico Steakhouse.
Are there opportunities to exercise at citizenM New York Times Square?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at citizenM New York Times Square?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at citizenM New York Times Square?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to citizenM New York Times Square?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.8 miles), World Trade Center Memorial Foundation (3.8 miles), and Hamilton Park (1.8 miles).
Does citizenM New York Times Square have any great views?
Yes, guests often enjoy the city view available here.