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218 West 50th Street, New York City, NY 10019-6702
10 people are viewing this hotel
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$259
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Free cancellation until 07/09/22
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Traveler (2637)
360
Panoramas (6)
Room & Suite (682)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#78 of 521 hotels in New York City
Location
4.9
Cleanliness
4.8
Service
4.7
Value
4.4
Travelers' Choice
citizenM New York Times Square is steps from Times Square in Midtown Manhattan, on the corner of Broadway and 50th Street. We're 45 mins from JFK Airport, 30 mins from LaGuardia, and a 5-minute stroll from the Rockefeller Center. Feel at home in New York while hanging out in our living room filled with incredible Vitra furniture, art and books. The kitchen is open 24/7 for meals, snacks and cocktails. Elevate your New York experience in our 21st floor rooftop cloudM bar - the cocktails are as sensational as the views. Move through the hotel touching nothing but your smartphone with our free app - book your visit via the app and enjoy a contactless stay for extra peace of mind. Recover from all Big Apple excitement in your huge wall-to-wall bed, and refresh in the jungle-like power-shower. Use the bedside MoodPad tablet (or the app) to control your entire room ambiance and the entertainment. Stream your own content to the smart TV using our superfast unlimited free Wi-Fi.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Photo copier / fax In business center
24-hour security
Non-smoking hotel
Wifi
Coffee shop
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Rooftop bar
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Refrigerator
Cable / satellite TV
Extra long beds
Bath / shower
Housekeeping
Safe
Telephone
Wardrobe / closet
Bottled water
Laptop safe
Private bathrooms
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, Spanish

Location

Full view
100Great for walkers
Grade: 100 out of 100
619Restaurantswithin 0.3 miles
214Attractionswithin 0.3 miles
5100Reviews191Q+A100Room tips
Traveler rating
  • 3,724
  • 1,053
  • 198
  • 68
  • 57
Time of year
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Popular mentions
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Cheekt wrote a review Jun 2022
Fort Worth, Texas3 contributions
If you are looking to stay in Times Square, stay here!!! It’s unique and wonderful and you will feel so welcome!!! The entire staff was helpful, and friendly. The vibe is amazing, the shower is incredible!! And. It’s affordable for the area it is in!!
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Review collected in partnership with this hotel
Date of stay: June 2022
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alleroux wrote a review Jun 2022
Los Angeles, California2 contributions
I will stay at CitizenM again for my solo travels for sure. There's a lot to like - the comfy beds, the room controls, easy check-in and out, helpful staff. But on this particular trip I was a bit disappointed by the level of cleanliness. The bathroom wasn't all that clean and had a weird shower-drain smell that deterred me from using it. It didn't feel "luxurious" and I wouldn't call $300+ a night "affordable" for the average person. That said, given the other options in the city I think CitizenM is a good option and I will continue to enjoy staying there for quick weekend trips (assuming the icky shower situation was a fluke).
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Review collected in partnership with this hotel
Date of stay: June 2022
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sodero858 wrote a review Jun 2022
1 contribution
Pretty decent hotel overall. Loved the living room ambiance and variety of work spaces throughout the hotel. Breakfast buffet was good and affordable. Service ambassadors were very friendly. The only disappointment was with the room amenities. Perhaps I'm old-fashioned with preferring to have an in-room iron as opposed to a common ironing room on a different floor. It just made things more inconvenient. Shampoo and conditioner in the shower but no body wash? That seemed strange to me. In-room tech was nice but my only hangup was with the TV which didn't seem to work.
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Review collected in partnership with this hotel
Date of stay: June 2022
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Trip type: Traveled on business
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ACathy3 wrote a review Jun 2022
Danbury, United Kingdom271 contributions126 helpful votes
What a great experience helpful staff the minute you arrive to check in. Rooms compact as you would expect if your staying as central at Times Square but I’d rather have a room small but perfectly formed . Lovely roof top bar and the breakfast is fantastic . So much choice freshly made coffee hot and cold food I would most definitely stay here again if I was back in New York
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Date of stay: June 2022Trip type: Traveled on business
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age689 wrote a review Jun 2022
Lausanne, Switzerland1 contribution
Great location, close to metro, and easy to do everything on foot The room is very tiny and the price pretty high. And the rooftop bar closes at midnight, too early when you want to have a drink after theater 😧
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Date of stay: June 2022
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Mike C wrote a review Jun 2022
2 contributions
This hotel ticks off all the boxes when visiting NYC. Location. Comfort. Clean. Great affordable breakfast. Rooftop bar. Friendly staff. This is our hotel of choice whenever we come back to NY. This was our third stay and we’ve already booked again when we come back next month.
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Date of stay: June 2022
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jossE2899EU wrote a review Jun 2022
Los Angeles, California1 contribution
I have an OCD with cleanliness and was happy with the cleanliness at citizenM Times Square. The location is perfect for travelers. For business it was a bit too crowded for me directly at Times Square. However, most was reachable via foot which was advantageous. The staff is mega friendly and helpful which did not seem fake. Loved the luxury, when I was already laying in bed and forgot to turn off the lights, that I can do all from bed, without getting up again with an iPad :D
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Date of stay: June 2022
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Trip type: Traveled on business
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b0nniestevens0n wrote a review Jun 2022
1 contribution
Nasty, small, cheaply decorated room that is not much bigger than a jail cell. I'd bet the owners of this chain, do not actually stay in such horrible little rooms. I have told everyone what a horrible hotel this was.
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Review collected in partnership with this hotel
Date of stay: June 2022
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Trip type: Traveled on business
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Response from Olivia Zeis, Owner at citizenM New York Times Square
Responded 2 weeks ago
Hello Bonnie, I appreciate you taking the time to share your feedback with us. I've also responded to your survey as well and I'll mirror those same sentiments here. I truly apologize that our hotel is not a right fit for your needs. I can assure you that a lot of thought and care goes into the design of our hotels and we do our best to uphold our values of real caring, passionate attitude among others every day. I understand that our concept is not for everyone and I wish you safe and happy travels in the future. Best, Olivia
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Lhg22 wrote a review Jun 2022
Newcastle upon Tyne, United Kingdom68 contributions31 helpful votes
Two of us stayed here for 1 week in May 2022 and we were extremely happy with the hotel overall. The room was perfectly fine for us, very clean and plenty of space to store luggage. I don't really understand people's issues with the size of the room and lack of privacy with the shower/toilet area; surely you see hotel pictures before going to the hotel? The bed was huge and very comfortable and the shower was lovely. Wi-Fi also really reliable. Don't know what more you need out of a hotel really?! I only have two comments/suggestions. 1) There just weren't enough clothes hangers for two people staying longer than a couple of days. 2) The hotel can be quite noisy. I am very sensitive to noise however, so took ear plugs regardless. You can hear the lift quite a bit, traffic outside, people walking up and down the corridor etc. However, you are in NYC, so I just expected it to be loud anyway! We didn't have breakfast as there were plenty of options elsewhere. The location is ideal for a first time visitor, very central and close to a subway station. The rooftop bar was also lovely, and to be fair, prices aren't unreasonable for NY. We didn't interact with staff much, but those we talked to in passing were helpful and friendly. Overall, I'd really recommend this hotel. It is reasonably priced (at time of booking) for a great location and place to rest after long days of walking!
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Date of stay: May 2022
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wingtailam wrote a review Jun 2022
1 contribution
The stay at this hotel was horrible, there were many tiny ticks on the bed. My kid and I got bitten so badly and woke up in the middle of the night due to the itchiness. We let the manager know but she didn’t seem to care as much as she should have, no sorry at all, even though she changed another room for us right away. Overall a very disappointing stay.
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Review collected in partnership with this hotel
Date of stay: June 2022
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Response from Olivia Zeis, Owner at citizenM New York Times Square
Responded 2 weeks ago
Hello, Thank you for sending your feedback to us. I truly apologize for the disappointing experience you had staying with us. This is not something we have an issue with, but of course take it extremely seriously. Please know that when you originally brought this to the attention of one of our assistant managers, we went through the proper channels for a full investigation. I am very sorry that this situation prevented you from having an enjoyable stay and I have responded directly to your message as well. I wish you safe and happy travels in the future. Cheers, Olivia Zeis Hotel Manager
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PRICE RANGE
$284 - $420 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Times Square / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
230
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Frequently Asked Questions about citizenM New York Times Square
Which popular attractions are close to citizenM New York Times Square?
Nearby attractions include Broadway (0.3 miles), Times Square (0.2 miles), and Drunk Shakespeare (0.2 miles).
What are some of the property amenities at citizenM New York Times Square?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a lounge.
Which room amenities are available at citizenM New York Times Square?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at citizenM New York Times Square?
Guests can enjoy a rooftop bar, a lounge, and breakfast during their stay.
Is parking available at citizenM New York Times Square?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to citizenM New York Times Square?
Conveniently located restaurants include Frisson Espresso, La Grande Boucherie, and K Rico Steakhouse.
Are there opportunities to exercise at citizenM New York Times Square?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at citizenM New York Times Square?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at citizenM New York Times Square?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to citizenM New York Times Square?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.8 miles), World Trade Center Memorial Foundation (3.8 miles), and Hamilton Park (1.8 miles).
Does citizenM New York Times Square have any great views?
Yes, guests often enjoy the city view available here.