If you are looking to stay in Times Square, stay here!!! It’s unique and wonderful and you will feel so welcome!!! The entire staff was helpful, and friendly. The vibe is amazing, the shower is incredible!! And. It’s affordable for the area it is in!!
I will stay at CitizenM again for my solo travels for sure. There's a lot to like - the comfy beds, the room controls, easy check-in and out, helpful staff. But on this particular trip I was a bit disappointed by the level of cleanliness. The bathroom wasn't all that clean and had a weird shower-drain smell that deterred me from using it. It didn't feel "luxurious" and I wouldn't call $300+ a night "affordable" for the average person. That said, given the other options in the city I think CitizenM is a good option and I will continue to enjoy staying there for quick weekend trips (assuming the icky shower situation was a fluke).
Pretty decent hotel overall. Loved the living room ambiance and variety of work spaces throughout the hotel. Breakfast buffet was good and affordable. Service ambassadors were very friendly. The only disappointment was with the room amenities. Perhaps I'm old-fashioned with preferring to have an in-room iron as opposed to a common ironing room on a different floor. It just made things more inconvenient. Shampoo and conditioner in the shower but no body wash? That seemed strange to me. In-room tech was nice but my only hangup was with the TV which didn't seem to work.
What a great experience helpful staff the minute you arrive to check in. Rooms compact as you would expect if your staying as central at Times Square but I’d rather have a room small but perfectly formed . Lovely roof top bar and the breakfast is fantastic . So much choice freshly made coffee hot and cold food I would most definitely stay here again if I was back in New York
Great location, close to metro, and easy to do everything on foot The room is very tiny and the price pretty high. And the rooftop bar closes at midnight, too early when you want to have a drink after theater 😧
This hotel ticks off all the boxes when visiting NYC. Location. Comfort. Clean. Great affordable breakfast. Rooftop bar. Friendly staff. This is our hotel of choice whenever we come back to NY. This was our third stay and we’ve already booked again when we come back next month.
I have an OCD with cleanliness and was happy with the cleanliness at citizenM Times Square. The location is perfect for travelers. For business it was a bit too crowded for me directly at Times Square. However, most was reachable via foot which was advantageous. The staff is mega friendly and helpful which did not seem fake. Loved the luxury, when I was already laying in bed and forgot to turn off the lights, that I can do all from bed, without getting up again with an iPad :D
Nasty, small, cheaply decorated room that is not much bigger than a jail cell. I'd bet the owners of this chain, do not actually stay in such horrible little rooms. I have told everyone what a horrible hotel this was.
Two of us stayed here for 1 week in May 2022 and we were extremely happy with the hotel overall. The room was perfectly fine for us, very clean and plenty of space to store luggage. I don't really understand people's issues with the size of the room and lack of privacy with the shower/toilet area; surely you see hotel pictures before going to the hotel? The bed was huge and very comfortable and the shower was lovely. Wi-Fi also really reliable. Don't know what more you need out of a hotel really?! I only have two comments/suggestions. 1) There just weren't enough clothes hangers for two people staying longer than a couple of days. 2) The hotel can be quite noisy. I am very sensitive to noise however, so took ear plugs regardless. You can hear the lift quite a bit, traffic outside, people walking up and down the corridor etc. However, you are in NYC, so I just expected it to be loud anyway! We didn't have breakfast as there were plenty of options elsewhere. The location is ideal for a first time visitor, very central and close to a subway station. The rooftop bar was also lovely, and to be fair, prices aren't unreasonable for NY. We didn't interact with staff much, but those we talked to in passing were helpful and friendly. Overall, I'd really recommend this hotel. It is reasonably priced (at time of booking) for a great location and place to rest after long days of walking!…
The stay at this hotel was horrible, there were many tiny ticks on the bed. My kid and I got bitten so badly and woke up in the middle of the night due to the itchiness. We let the manager know but she didn’t seem to care as much as she should have, no sorry at all, even though she changed another room for us right away. Overall a very disappointing stay.
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