I’ve been a big fan of Citizen M Times Square in the past—comfy beds etc., but I feel like the newness of this location is beginning to decline and the staff should have more visibility than it does. We had to book two rooms because we were traveling with our teenage daughter and despite having phoned and asked on multiple occasions (being told they made a note of it) to have adjoining rooms, when we arrived, we were told it was impossible. To make matters worse, they put her next to a younger single guy who decided to bring a friend home one night and greeted the entire floor with their hotel porn worthy of a sleeze motel. Not good. I mean, if that’s what you’re looking for, Citizen M has it. It wasn’t what we paid for … and I wish I would have known prior to booking.
The check-in was quick enough, room had all you need, great location close enough to central park and very close to all the retail shops you could need. Also the subway is at your doorstep if you need it.
Something out of a bad dystopian movie. Not what I expected. Room was small, Canteen food was "meh" and everything on the check-in/out was self service. Do your research and check your expectations before you check in.
We stayed at the CitizenM Times Square for 6 nights. I’ve stayed in a few CitizenM hotels before so know what to expect - functional rooms, everything enabled via iPad (or now via the app, which is great) and great service by the staff. Some of the reviews I think are particularly unfair about room size or layout - CitizenM makes this really clear in their website and booking prices: small room, big bed, none of the extra faff. If you’re not comfortable sharing with the other person then you may want another hotel! The one thing I like about CitizenM hotels is that the rooms are pretty much the same regardless of where you stay. We went for a high floor room and whilst we didn’t have a direct view of Times Square we enjoyed being higher up. The location is great, just a 2 min walk from Times Square and a 1 min walk from the A, C and E trains from 50 st. The rooftop bar was a great touch however during a day of bad weather it sprung a leak and was closed the remainder of our stay. Otherwise we had a great stay at CitizenM - the location was great, service at the bar and canteenM were top notch and would look forward to staying at another CitizenM in the future.…
This was such a fun hotel and the staff was excellent. Ask for Lord Jerry at the bar, he makes the best drinks in NYC hands down! The location of the hotel is in the middle of everything and easy to find, with lots of art and great views from rooftop bar. Room was super tech friendly and check-in/check out was fast. Highly recommend.
Did not have good veg options in breakfast. room was high tech but small. Also, I was expecting water bottles in the room but had to come downstairs to have water. It should have been provided in the room itself. Check in exp wasn't good. I had to wait at reception for 20 to 30 mins.
Always a great experience at CitizenM! Amazing deco, comfy rooms and excellent staff. Location couldn't be better. No brainer choice. Everything according to expectations. We find new friends every time. Keep on with the good work!
As I do on my usual getaways every couple of months I read the reviews on hotels and when I looked at this hotel i thought, wow thats for us. How wrong I was! We arrived the beginning of this month ( may) and the hotel looked nice from the front, and the location was great! The lobby was stylish and welcoming but things went downhill from there. We checked in on a self check in screen with the help of one of the staff and given a room on the 8th floor. We entered the room which I can only describe as the size of a very small caravan with a pod shower, toilet and the sink outside of it in the main part of the room. We went for breakfast the next morning and for the rest of the week which we had paid for in advance which was about 38 dollars a night for the two of us but wish I had never bothered. I didn't realise that the nice lobby and large bar came at the sacrifice of the seating area in the breakfast area and if I had wanted to seat at long tables sharing with strangers I would have booked into a hostel and it would have been a lot cheaper.Breakfast was pretty basic with scrambled eggs, chicken sausages, bacon and potatos which might have been fried but went all soft in the Dutch oven they were kept in. The chicken sausages were awful and thought I had cracked a tooth on one the first day. They had cereal, and small slices of salmon also with I can only assume was guacamole but not sure cos it looked like it had been in a dehydration unit. How the hell does a so called top quality hotel run out of bread in a city like New York ! But it did and seemed to most days. The bed was comfy and pillows were nice but I had to climb over my partner to take a pee and nearly broke my neck one night falling off after climbing over her whilst trying not to wake her up. They have an i pad in the room which controls pretty much everything but has what looks like a little camera on it which overlooks the bed and room and it made us very uncomfortable so had to buy a sticking plaster to cover it. To put it bluntly it was like a posh hostel and if I had wanted to stay in a hostel I would have paid hostel prices. I went to New York for my birthday and it ruined the stay. I did wonder why I could not find the square footage of the rooms when on other hotels were clearly visible. Pros, comfy bed and pillows, staff nice, good location, shower great Cons, breakfast and breakfast area terrible, rooms small even by Japanese standards, bed too big for room, too gimmicky…
Stay 5 nights in this great hotel, friendly helpful staff and good rooms. Compact but the location compensated, on West 50th/broadway. Short walk to many restaurants, theatres and Times Square. Subway station on the corner. Lovely rooftop and lobby bars.
The room was smaller than one on a cruise ship. It is the width of a king size bed. The bed is adjacent to the window and can only be entered from one side as it fills the end of the room adjacent to the window. The lighting can only be turned on full for the room other than colored lighting for the bathroom or a bed side lamp. There is no coffee maker in the room. There is a small fridge.