citizenM New York Times Square
4,872 reviews
#34 of 517 Hotels in New York City
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218 West 50th Street, New York City, NY 10019-6702
COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 06/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from citizenM New York Times Square
Updated 06/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#34 of 517 hotels in New York City
Location
Cleanliness
Service
Value
Travelers' Choice
citizenM New York Times Square is steps from Times Square in Midtown Manhattan, on the corner of Broadway and 50th Street. We're 45 mins from JFK Airport, 30 mins from LaGuardia, and a 5-minute stroll from the Rockefeller Center. Feel at home in New York while hanging out in our living room filled with incredible Vitra furniture, art and books. The kitchen is open 24/7 for meals, snacks and cocktails. Elevate your New York experience in our 21st floor rooftop cloudM bar - the cocktails are as sensational as the views. Move through the hotel touching nothing but your smartphone with our free app - book your visit via the app and enjoy a contactless stay for extra peace of mind. Recover from all Big Apple excitement in your huge wall-to-wall bed, and refresh in the jungle-like power-shower. Use the bedside MoodPad tablet (or the app) to control your entire room ambiance and the entertainment. Stream your own content to the smart TV using our superfast unlimited free Wi-Fi.
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Full view
Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Photo copier / fax In business center
24-hour security
Newspaper
24-hour front desk
Wifi
Coffee shop
Breakfast available
Snack bar
Special diet menus
Wine / champagne
Rooftop bar
Non-smoking hotel
Shared bathroom
Shared lounge / TV area
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Refrigerator
Cable / satellite TV
Extra long beds
Bath / shower
Housekeeping
Safe
Telephone
Bottled water
Iron
Laptop safe
Private bathrooms
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Quirky Hotels
Trendy
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
617Restaurantswithin 0.3 miles
207Attractionswithin 0.3 miles
Contact
218 West 50th Street, New York City, NY 10019-6702
Getting there
50th StNew York City Subway2 min
50th StNew York City Subway2 min
Rental CarsSee rental cars from $48/day
4872Reviews183Q+A100Room tips
Reviews
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Popular mentions
Everything was great. Clean and most people were friendly. Except housekeeping. There was a woman who was extremely rude. But other than that everything was amazing. Checkin and check out took literally five seconds each. There is security just in case your worried about staying in New York. Rooftop bar is awesome. If you book through the app you get a free drink!!
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Review collected in partnership with this hotel
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
I definitively, do not recommend it! Bad cleaning, weak customer service, and disrespect with customers. This was the second time we stayed at the citizenM New York Hotel. The first time we left delighted. Everything was awesome. That's why we recommend it to several Brazilian friends. This time, the second and last time, it was horrible. 1 - Cleaning: The bedroom bathroom now has a curtain that smells like a dog wet, a musty smell. I complained but to no avail. In the bedroom, you see dust and dirt details that didn't exist before. 2 - Unrespect for the customer: I paid for my reservation in advance. On the appointed day my JetBlue flight was canceled due to aircraft problems. So I advised them that I would only arrive the next day but I would like my reservation to be kept (I explained all the details etc). I called, texted by chat and WhatsApp. They answered: No worries, your booking is confirmed and we are waiting for you. Then, when I arrived at the hotel my reservation had been canceled and my money would only be refunded in 7 days. I had to pay again without their reimbursement. Disrespectful, inattentive, sloppy. 3 - Hotel smell: We used to love the smell of the hotel. Today, unfortunately, our floor smelled of marijuana and neighbors smoked quietly in their rooms preventing us from sleeping due to the odor. Definitely not recommend. Dirty and poorly managed hotel. Bad administration!…
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Date of stay: June 2021
Value
Location
Service
Helpful
So relieved that I was able to find a great hotel that made me feel safe in a new city! It was in a prime location that made it easy to get to many different places. Love the automatic blinds and curtains, as well as the cool room lighting experience. Would’ve loved for there to have been 4 pillows in the room (2 for each of us). Free movies each night were a plus!
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Review collected in partnership with this hotel
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
I don’t usually write reviews on hotels because most are the same general thing. Basic. CitizenM we found to be anything but basic. We loved the ability to customize everything from light color and brightness to the temperature all from an iPad. The room is small but the bed is huge and comfortable and the under bed drawers work great for storing luggage so you can make the most of the space you have. We personally loved the shower being built in next to the toilet as well. For us, the view, convenience to everything we needed and the food available on site made it even more special. It can be a little loud if emergency vehicles come through on the street but other than that it is surprisingly quiet and we got excellent sleep. Ambassadors (their name for staff) were beyond friendly and helpful and we are planning to come back for staycations now that we have moved to NYC. …
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Pros: great lobby, feels very chic and secure. Great ambassadors. Cons: Room layout and technology. See more below What's fixable: 1. The TV was a PAIN to operate. Half the time the movies didn't work, especially when you tried to pause them from the iPad. Sometimes the TV froze altogether and even having the front desk "reset" the room didn't fix the situation. They had to send us a remote control. 2. The "iron heaven" is a mess. No one at the front desk understood how it worked. The iron was supposed to be able to steam but despite having a tank full of water it blinked a light indicating it needed more water. When I let the front desk know, they said thanks for letting us know. I would have considered staying here for business but not having an iron in the room is a huge, fixable miss. 3. The iPad charger was broken. I was lucky the iPad was at full charge but it never was able to pick up the charge when put on the stand. 4.. The wifi was spotty and inconsistent in strength. I ended up relying on LTE most of the time. 5. Why have 2 different shower/shampoo gels? Why not have one shower/shampoo gel and one conditioner? I had to supplement what was available with my own shampoo conditioner. The AM/PM shower gel isn't quirky/cute, just very annoying. What's not fixable: 1. The room and layout. I like the concept, but executionally it was a miss. The room is not as functional as citizenm claims - it doesn't make sense to have a sink in the common area - at least make the bathroom big enough to accommodate the sink. And the sink is too small to handle basic needs like shaving. Water splashes everywhere because of the shallowness of the sink, and it creates a wet floor in the main area. 2. The closet cubbies are not big enough to store the larger check in bags. The drawer underneath the bed is not deep enough either. …
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Review collected in partnership with this hotel
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Cindy Rijo, General Manager at citizenM New York Times Square
Responded 5 days ago
Hi stevenZ7377OZ, Thank you for sharing your honest feedback. I am so glad to hear that you had a positive experience with our ambassadors, the heartbeat of our hotel. We aim to provide a comfortable, safe, and lively atmosphere, an ambience in which I am pleased we were able to deliver. We value your opinion, especially recognition of areas of improvement that can be implemented immediately. We are sorry to hear that Wifi, technology and its accessories did not live up to our promise, as it is part of the citizenM experience. Like all technology, it has its hiccups. However, I understand this causes frustration and hope that the provided alternative was a suitable remedy in that moment. Thank you for sharing your feedback on our iron heaven and response to your poor experience. We are always looking for areas in which we can better educate ourselves to serve our guests. Our AM and PM custom-made soaps are designed for the morning and night traveler, respectively. I acknowledge the convenience of having a conditioner accessible in the room. Any additional amenities, such as conditioner and lotion are available upon request. Regarding the areas that cannot be redesigned or reconstructed in this hotel, we continue to evolve our design based on the things customers like you tell us for future hotels. We thank you once again for sharing your feedback and for giving citizenM a try. Warm Regards, citizen Melissa
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PRICE RANGE
$163 - $452 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Times Square / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
230
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Claim Your Listing Frequently Asked Questions about citizenM New York Times Square
Which popular attractions are close to citizenM New York Times Square?
Nearby attractions include Broadway (0.3 miles), Times Square (0.2 miles), and Come From Away (0.2 miles).
What are some of the property amenities at citizenM New York Times Square?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a lounge.
Which room amenities are available at citizenM New York Times Square?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at citizenM New York Times Square?
Guests can enjoy a rooftop bar, a lounge, and breakfast during their stay.
What are some restaurants close to citizenM New York Times Square?
Conveniently located restaurants include Frisson Espresso, K Rico Steakhouse, and B Side Pizzeria.
Are there opportunities to exercise at citizenM New York Times Square?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at citizenM New York Times Square?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to citizenM New York Times Square?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.8 miles), World Trade Center Memorial Foundation (3.8 miles), and Hamilton Park (1.8 miles).
Does citizenM New York Times Square have any great views?
Yes, guests often enjoy the city view available here.
Is citizenM New York Times Square accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.