The entrance was always dirty with garbage, no maid service, and a bad attitude from front desk personnel damaged the trip. CloudM was the only saving grace. CloudM personnel were great. Front desk personnel refused to help with a cab.
I have stayed at the hotel in boston a few times and it has been so much better. It took me 3 times to check in, the shower was always cold in my room, and i booked late checkout which was at 6pm just to find out that we had to leave at 2 on bc they overbooked.
The location is right across the street from the Winter Garden theater which is amazing. The rooms are extremely tiny and I would not stay there with anyone unless we had separate rooms. The rooms were clean and mostly functional. Major complaints are that the room never got cold despite playing with the controls and the hallway being cold, and that the breakfast was overpriced and disappointing. View from the rooftop bar is amazing and all the staff were friendly. Overall I’d probably stay again because of the location.
At first when I arrive I was worried about the size of the room, but it ended up being so amazing - tech was awesome (temp control, lighting/blinds etc.). Also the friendliness of the staff was wonderful - they made great suggestions and it was fun to chat with them!!
Very modern hotel with beautiful design, comfortable and welcoming, helpful staff, great facilities, great cleaning, very good breakfast and excellent location, just a 2-minute walk to Time Square. Highly recommended.
Rooms were not maintained and not exceptionally clean. Staff not helpful or friendly. The breakfast was the only thing we thought they did really well. Even though the location is great, I would not waste my money by staying here again.
The hotel is in a great location with access to many subway stops within minutes. Also all of the major theaters are within a few minutes walk. Great location to stay for Broadway and centralized travel.
Atmosphere and rooms were cool. Rooms were really small. Almost the size of a shed. I had requested prior to check in that the two rooms I was booking at least be on the same floor, they didn’t listen. There was a huge red stain on my sheets (I had not even laid in bed yet) . The TV didnt work the entire time. I called twice for my bed and my TV. IT came for my tv on the first call but didnt fix it. I had waited 45 minutes for them to come and had a reservation I had to make so they wouldn’t fix the TV without me present in the room. On my second call someone finally came to change the dirty sheets. I would think when putting on all white sheets, a large red stain would be noticeable…….
The hotel has a perfect position just right at times square. It has a beautiful design full of kidness coming from the people who work there. The bed, shower, and high tech in the rooms are at another level!
The hotel staff and rooms were beautiful. The room size was small, but the use of space was so well thought out. The universal remote that controlled the blinds, TV, Temp, Lights, and the light’s color of the shower was crazy good. I would book this hotel and CitizenM properties again and again!
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