We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Holiday Inn Express New York City - Chelsea

HIExpress.com$123*
View Deal
GreenLeadersBronze level
06/04/2017 06/05/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 10 more sites!
Professional photos
Holiday Inn Express New York City - Chelsea
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,973 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 1,388: English reviews
Start your review of Holiday Inn Express New York City - Chelsea
 Click to rate
Buffalo, United States
Reviewed yesterday NEW

Hotel is located in a convenient location; near Penn Station, subways, restaurants and not too long of a walk to the Empire State Building. Looked like the hotel had been redone recently; new floor in bathroom along with sink and tub; great waterfall shower! Room was clean, comfortable and quiet. Breakfast was amazing; lots of choices. The outside area was...

 Report
Helpful?
Thank Mary C
Dalton, Georgia
HOTEL’S FAVORITE REVIEW
Reviewed November 28, 2016 via mobile

Arrived at the hotel early on the Wednesday before Thanksgiving. Our room was not quite ready but the front desk staff checked our bags so we could start exploring. Returned around noon and got checked in. Fast, easy process, very friendly staff. Our room was small but we weren't expecting anything different. The only time we were in the room...

 Report
Helpful?
1Thank Acetylcysteine
About Hotel's Favorite Review
Joseph M, Christian Morales - Front Desk Agent at Holiday Inn Express New York City - Chelsea, responded to this review

Dear Acetylcsytenine, Thank you so much for the excellent 5 out of 5 review! We are delighted to see that you had a great stay with us. We're so glad you enjoyed our friendly staff and location. We look forward to having you again in the future. Have a wonderful new year!

Reviewed 3 days ago NEW

Last minute booking for New Years Eve this past January! Great pricing. Small rooms but very clean for NYC! Would stay again! Didn't have a chance to try their food but there was a bar/restaurant area that seemed nice.

 Report
Helpful?
Thank Desiree P
Edes D, Christian - front desk agent at Holiday Inn Express New York City - Chelsea, responded to this review

Hello, Thank you for taking the time of your day to give us a super rate and review. We are delighted to hear that you have had a great experience here with us and that you enjoyed our rooms. Hopefully next time on your future stay you will get to try our complimentary breakfast! Thank you again for sharing, and...

Reviewed 5 days ago NEWvia mobile

Only two elevators for 15 story building. No service elevator. Very long waits. When we went to bed upon arrival, the bedsheets were not clean. Also all food and laundry deliveries are through the only doors to the street. This decayed hotel also needs refurbishing. Never again.

 Report
Helpful?
1Thank Jose A. D
Edes D, Christian - front desk agent at Holiday Inn Express New York City - Chelsea, responded to this review

Hello, Thank you for taking the time of your busy day to give us feedback and a review. Please accept our very sincere apologies in regards to the experience you have had with your stay. We hope you consider us for another chance to give you the experience we are capable of doing. Thank you again, and have a wonderful...

Kailua-Kona, Hawaii
Reviewed 1 week ago

This hotel was only 2 blocks from Penn Station. Very convenient. We rolled our luggage there and thank God they allowed us to check in 4 hours early since we were exhausted. The breakfast was good and I liked the juices they offered. Room was a little small, but that's expected for New York. Lots of eating places around and...

 Report
Helpful?
Thank pomaijensen
Edes D, Guest Service Agent at Holiday Inn Express New York City - Chelsea, responded to this review

Thank you for choosing to stay with us and for sharing your feedback. We are delighted to hear how you enjoyed our convenient location, complimentary beverages, and early check in. We hope you will stay with us again soon. Anais - front desk

Frankston, Australia
Reviewed 1 week ago

GOOD: Breakfast and the lovely staff making sure all the food was topped up and the tables cleared and cleaned BAD: The 1" gap in the front door which you could clearly see out of and into our room, very poor maintenance Room was very small and cramped for a family room with two double beds almost impossible to move...

 Report
Helpful?
Thank HappyPanda
Edes D, Christian - front desk agent at Holiday Inn Express New York City - Chelsea, responded to this review

Hello, Thank you for sharing your feedback HappyPanda, It is disappointing to hear that your stay here with us did not exceed your expectations and that you weren't at the level of comfort that we always strive to give our guests. Please do accept our sincere apologies for that experience you have had. But we are glad that our hardworking...

Boston
Reviewed 1 week ago

I really enjoyed my stay, and I highly recommend this property. The room was smallish, but all hotels in NYC are that way, so you'll need to adjust your expectations accordingly. Bed was comfortable; shower great; there was an in-room Keurig. In terms of location, it is incredibly convenient to Penn Station and multiple subway lines; the location is also...

 Report
Helpful?
Thank BiztravelguyBoston
Edes D, Christian - front desk agent at Holiday Inn Express New York City - Chelsea, responded to this review

Hello, Thank you for giving us such an awesome review! We greatly appreciated that you recognized our service and that we exceeded your expectations. It is pleasing to hear that you have had a great stay here with us! We love Tenille too! We are glad that she was able to accommodate you and left a wonderful impression during your...

Reviewed 2 weeks ago

Rooms are small, charging policy is weird, the breakfast area is small. However, it has a really good location. Time Square, Central Park, Rockefeller center are within a walking distance from the hotel.

 Report
Helpful?
Thank Alla N
Edes D, Christian - front desk agent at Holiday Inn Express New York City - Chelsea, responded to this review

Hello, Thank you for taking the time to provide us with a review! We surely do appreciate it of you in doing so. We are glad to hear that you enjoyed our location. Please accept our sincere apologies in regards to the hotel did not meet your expectations. We hope you will give us another opportunity. Thank you again for...

Houma, Louisiana
Reviewed 3 weeks ago

The staff was very helpful and acommodating, our first room was on the first floor and very noisy, but after talking to the front desk they moved us up to the eleventh floor and alot quieter. Room had a musky smell, but dealt with it considering our first night. Made the best of it, and had a wonderful few days...

 Report
Helpful?
Thank knightforet
IHGService, Guest Relations Manager at Holiday Inn Express New York City - Chelsea, responded to this review

Hi knightforet, Thank you for your recent stay and for being a loyal IHG Rewards Club member. Allow me to apologize for any inconvenience you may have experienced with the noise levels and the unusual smell in the room. I am pleased to know that our staff was able to attend to your concerns in a timely manner. Rest assured...

Beets, The Netherlands
Reviewed 3 weeks ago

Nice hotel, friendly personel, subway and trains(pen station)around the corner. Rooms are good, clean, good working airco and clean bathroom. a little bit outdated. Breakfast is fine, only very few seats, so waiting is an option or taking your breakfast to your own room and eat it there. Good WIFI. If you want to get out of the noise and...

 Report
Helpful?
Thank frankzandstra
Edes D, Christian - front desk agent at Holiday Inn Express New York City - Chelsea, responded to this review

Hello, We would like to thank you for the great review you have given us! We are delighted to hear that you have enjoyed our hotel and our friendly staff has left a great impression during your stay. We are glad that you were able to enjoy our location in which it is not far from the many tourist destinations...

Questions? Get answers from hotel staff and past guests. Ask a question

666 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (361)
Viewed
Hotel & Grounds (57)
Viewed
Room/Suite (100)
Viewed
Bathroom (39)
Viewed
Dining (20)
Viewed
View from Room (6)
Viewed
Family/Play Areas (2)
Viewed
Business Center/Function Rooms (1)
Viewed
0:12
Videos (1)
Viewed
Other (135)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (264)
Viewed
Amenities (17)
Viewed
King Bed Whirlpool Room (61)
Viewed
Dining (12)
Viewed
Standard King Room (42)
Viewed
Standard Queen Room (38)
Viewed
Standard Two Queens Room (26)
Viewed
The Hotel (68)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (41)
Viewed
Hotel & Grounds (3)
Viewed
Room/Suite (19)
Viewed
Bathroom (4)
Viewed
Business Center/Function Rooms (4)
Viewed
Dining (5)
Viewed
Family/Play Areas (1)
Viewed
Other (5)
06/04/2017 06/05/2017
Hotels you might also like...
Travelers also viewed these New York City hotels
Chelsea
Hampton Inn Manhattan - Madison Square Garden Area
Hampton Inn Manhattan - Madison ...
#164 of 467 in New York City
1,872 reviews
Chelsea
Holiday Inn NYC - Manhattan 6th Avenue - Chelsea
Holiday Inn NYC - Manhattan 6th ...
#330 of 467 in New York City
1,271 reviews
Chelsea
Courtyard New York Manhattan/Chelsea
Courtyard New York Manhattan/Che...
#124 of 467 in New York City
800 reviews
Show Prices
Show Prices
Show Prices
Chelsea
Hampton Inn Manhattan-Chelsea
Hampton Inn Manhattan-Chelsea
#154 of 467 in New York City
1,830 reviews
Chelsea
Fairfield Inn & Suites New York Manhattan/Chelsea
Fairfield Inn & Suites New York ...
#187 of 467 in New York City
794 reviews
Chelsea
Fairfield Inn & Suites New York Midtown Manhattan/Penn Station
Fairfield Inn & Suites New York ...
#111 of 467 in New York City
1,269 reviews
Show Prices
Show Prices
Show Prices

Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
Official Description (provided by the hotel)
Thank you for choosing the Holiday Inn Express New York City - Chelsea hotel located right in the heart of Chelsea and Madison Square Garden area. We include a complimentary hot and cold Express Start Breakfast for all guests of the hotel. Our hotel is a new 15 story high-rise hotel with amenities to include free high speed wired and wireless Internet access, free local calls, fitness center, rear garden terrace and a full business center. We are just ten short blocks from Times Square. Also within walking distance is Penn Station, the Empire State Building, Jacob Javits Convention Center, Fashion Institute of Technology, Theatre District, Macy's, mid-town and 5th Avenue shopping. Rockefeller Center is just one mile away! We are also centrally located to many fine restaurants, entertainment venues and some of the finest shopping the city has to offer. ... more   less 

Additional Information about Holiday Inn Express New York City - Chelsea

Address: 232 West 29th Street, New York City, NY 10001-5201 (Formerly Holiday Inn Express NYC Madison Square Garden)
Location: United States > New York > New York City > Chelsea , Manhattan
Price Range: $181 - $394 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express New York City - Chelsea 3*
Number of rooms: 228
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Hotels.com, Hotwire, Cheap Tickets, Priceline, Cancelon, getaroom.com, TripOnline SA, HotelQuickly, HotelsClick and HRS so you can book your Holiday Inn Express New York City - Chelsea reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Nyc - Madison Square Garden Hotel New York City
Holiday Inn New York City
New York City Holiday Inn
Hotel Style:
#65 Green Hotel in New York City
#147 Business Hotel in New York City
#182 Romantic Hotel in New York City
#195 Family Hotel in New York City
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express New York City - Chelsea staff and other travelers.
37 questions
Ask a question

See all questions (37)

Questions? Get answers from Holiday Inn Express New York City - Chelsea staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Room was on the seventh floor, away from the elevator; very quiet.”
A9524UFmaryc, yesterday | Read review
“Any floor except first floor”
knightforet, 3 weeks ago | Read review
“I was at the end of a hallway.. and it was very noisy listening to everything”
W_on_the_Road, Apr 18, 2017 | Read review
“Quieter if you go higher but elevators are slow to non-existent. Whirlpool room is pretty small, but bathroom is a nice size.”
lynneinottawa, Apr 13, 2017 | Read review
“Away from lifts”
Em1988J, Apr 3, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
HIExpress.com
$123* /night
View Deal
HotelQuickly$157
Priceline$129
getaroom.com$129
View all 10 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates