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Holiday Inn Express New York City - Chelsea

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232 West 29th Street, New York City, NY 10001-5201
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (461)
Room & Suite (372)
Dining (54)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express New York City - Chelsea
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#321 of 514 hotels in New York City
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Thank you for choosing the newly renovated Holiday Inn Express New York City - Chelsea hotel located right in the heart of Chelsea and Madison Square Garden area. We include a complimentary hot and cold Express Start Breakfast for all guests of the hotel. Our recently refreshed 15-story high-rise hotel with amenities include free high speed wired and wireless Internet access, free local calls, fitness center, rear garden terrace and a full business center. We are just ten short blocks from Times Square. Also within walking distance is Penn Station, the Empire State Building, Jacob Javits Convention Center, Fashion Institute of Technology, Theatre District, Macy's, mid-town and 5th Avenue shopping. Rockefeller Center is just one mile away! We are also centrally located to many fine restaurants, entertainment venues and some of the finest shopping the city has to offer.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Business Center with Internet Access
Baggage storage
Newspaper
24-hour front desk
Paid private parking nearby
Wifi
Breakfast available
Breakfast buffet
Vending machine
Non-smoking hotel
Shared lounge / TV area
Sun terrace
ATM on site
Doorperson
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Safe
Iron
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
English, Spanish

Location

Full view
100Great for walkers
Grade: 100 out of 100
309Restaurantswithin 0.3 miles
56Attractionswithin 0.3 miles
2,378Reviews72Q+A100Room tips
Traveler rating
  • 712
  • 1,106
  • 384
  • 96
  • 80
Traveler safety
Time of year
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Language
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Popular mentions
Milind P wrote a review Mar 2021
1 contribution1 helpful vote
This hotel charged extra 70$ off my credits card for parking fees. Their makemytrip page mentions that they offer free parking but they didn’t. They threatened us to charge 130+ and then reduced their price to charge us 70$. I paid the hotel in full while booking and those extra charges were simply not acceptable. Their bathrooms stink and they don’t even have proper identity verification process for anyone in hotel. Fwiw, we just told our name and they gave us our room keys without even confirming our identities. I am never going to stay here again.
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Date of stay: March 2021Trip type: Traveled with family
1 Helpful vote
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Response from IHG Service, Owner at Holiday Inn Express New York City - Chelsea
Responded 1 week ago
Hi 269milindp, Thank you for your visit and for letting us know about your experience. Here at Holiday Inn Express New York City Chelsea, we strive to provide a quality stay in an environment of simplicity. I read your remarks and I'm sorry for the problem with the bathroom, safety procedures, and parking charge. I know that this isn't what you expected from a quality chain like ours. I shared your comments with our managers and took action to prevent these issues from happening again. I sent you a private message so we can talk about your stay further. I invite you to come and stay with us on your next travel. Regards, Oscar C. Case Manager IHGService
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Ashiv Diamonds wrote a review Mar 2021
New York City, New York88 contributions32 helpful votes
Holiday Inn Express New York City - Chelsea has a really good staff crew. They are considerate, thoughtful, and have a totally different level of hospitality. the place is quite comfortable and cozy too.
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Date of stay: October 2020
1 Helpful vote
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valerie0wens wrote a review Nov 2020
Harleysville, Pennsylvania30 contributions26 helpful votes
This was my first stay since the onset of the pandemic. I was delighted to find that my stay was pleasant and provided me with a safe living environment. The Holiday Inn Express New York City - Chelsea staff Kelvin was very helpful in getting me into my room and seeing to it that the things I requested (i.e., a refrigerator and additional drinking water) were brought, promptly, for my room. I felt safe and secure in the wake of the Covid-19 virus. Once again, I had all the things I needed to live comfortably while I conducted my business over several days. Thank you for being open and functioning at a high standard of operation.
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Date of stay: October 2020
Value
Rooms
Service
Trip type: Traveled on business
Room Tip: A room away from the elevator is quiet.
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1 Helpful vote
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Propevanfirstl wrote a review Aug 2020
Chicago, Illinois38 contributions63 helpful votes
Had to stay here pre-pandemic for an extended period of time awaiting my daughter's rooming situation. The rooms are clean, perfect Chelsea neighborhood. I really got familiar with New York staying at this location. The front desk staff really try to be helpful. The Director is always available for assistance, if needed. Rooms are typical NYC size, the property is pet-friendly and there was a decent buffet breakfast prepared PRE-COVID-19. Some of housekeeping staff can and tend to be rude, hostile and don't adhere to the pet-friendly environment. This property worked at the time because I wasn't not familiar with NYC, but I later learned that I could and did book a stay at a short term apt rental for the same price. The printer did not work during my staff, but I used near by FedEx Office, laundry facilities, vet, Duane Reade, etc.
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Date of stay: February 2020
Value
Location
Service
Trip type: Traveled on business
Room Tip: Corner room if you have a pet
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3 Helpful votes
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Response from IHG Service, Owner at Holiday Inn Express New York City - Chelsea
Responded Aug 24, 2020
Hi Propevanfirstl, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments regarding housekeeping. I understand your dismay and I am sorry. This is not the frictionless experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. I appreciate you as our guest and I still hope you would give us another chance in the future. Orlando A. Case Manager IHGService
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Mommy18 wrote a review Mar 2020
Niagara-on-the-Lake, Canada5 contributions14 helpful votes
Its 4:30pm and the room has not been cleaned. When calling housekeeping, a recording informs they operate until 4pm only. Then I receive a call back just to inform me that this hotel is not cleaning occupied rooms, only vacant ones. But they are charging $20/day/room as “destination fee”. Wow! Also, during the Coronavirus pandemic, there is no hand sanitizer/antibacterial wipes in the breakfast area.
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Date of stay: March 2020Trip type: Traveled with family
2 Helpful votes
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Response from ChanelleD93, Guest Service Agent at Holiday Inn Express New York City - Chelsea
Responded Mar 15, 2020
Thank you for your email and for providing us the feedback from your stay. First and foremost I am very sorry to hear that you were unhappy with your experience here at The Holiday Inn Express New York City Chelsea. We take all complaints very seriously, I will make sure to share your feedback with our management team. I hope you are willing to give us another chance to turn your experience around and deliver you the service that you come to expect from our hotel.
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Previous
PRICE RANGE
$119 - $333 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express nyc - madison square garden hotel new york city, holiday inn new york city, new york city holiday inn
FORMERLY KNOWN AS
Holiday Inn Express NYC Madison Square Garden
LOCATION
United StatesNew YorkNew York CityHudson Yards / Chelsea / Manhattan / Midtown
NUMBER OF ROOMS
228
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Frequently Asked Questions about Holiday Inn Express New York City - Chelsea
Which popular attractions are close to Holiday Inn Express New York City - Chelsea?
Nearby attractions include Madison Square Garden (0.1 miles), The Museum at FIT (0.2 miles), and Chelsea (0.2 miles).
What are some of the property amenities at Holiday Inn Express New York City - Chelsea?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness center.
Which room amenities are available at Holiday Inn Express New York City - Chelsea?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Holiday Inn Express New York City - Chelsea?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express New York City - Chelsea?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to Holiday Inn Express New York City - Chelsea?
Conveniently located restaurants include Best Bagel and Coffee, NY Pizza Suprema, and Brooklyn Bagel & Coffee Company.
Are there opportunities to exercise at Holiday Inn Express New York City - Chelsea?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Holiday Inn Express New York City - Chelsea?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Holiday Inn Express New York City - Chelsea?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Holiday Inn Express New York City - Chelsea?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (2.7 miles), World Trade Center Memorial Foundation (2.7 miles), and Hamilton Park (1.9 miles).
Is Holiday Inn Express New York City - Chelsea accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.