This place isn't a fussy hotel. But for travelers who need a safe, clean, convenient place to stay: look no further. The staff were attentive and friendly. The rooms were clean, simple and tidy. Would absolutely stay here again (and again, and again.)
So this hotel has been perfect for me and I've stayed here MANY times. It is very clean and no nonsense and the people at the front desk are the kindest, most polite people I've ever had at any hotel stays. Everything in the hotel is clean and working. The rooms are not large but I want a small to medium cozy room. I've always had a nice view of the Empire State Building looking out my window. There's a Starbucks a step away from the lobby. The staff has always gone out of their way to make my stay enjoyable and comfortable. I have also found the rooms very affordable for NYC. It's a bargain in terms of NYC for the price. There are places to eat, and drink and shop right near the hotel too.
The location is extremely convenient because of trains vicinity and for reaching important spots with just a pleasant walk. We happened to have some problem and the kind and the open availability of the front desk staff pleasantly surprised us, going the extra mile for solving my problem and make us feel good. It is mostly for this reason that, on my possible next trip to New York, I definitely chose to come back to U Hotel and to suggest it to my friends. Thumb up!
Stayed here with my husband and baby for 5 days. Location is excellent, on 5th Avenue, 10 min away from Time Sq. Lots of cafes and restaurant nearby, fantastic view of Empire State Building outside window. Hotel is clean and decent. Little noisy, but I guess its the price you pay to stay in the city. Highly recommended!
I wanted to find a hotel convenient to the CUNY Graduate Center, where I attended a conference. Not only was the U Hotel the most convenient hotel but the staff was friendly, and, at my request, the staff moved me to a room on the 9th floor (top floor). In the morning, I left my belongings on the bed and when I returned in the afternoon, my suitcase and backpack had been moved to my new room. I am pleased to have stayed at the U Hotel for three nights and would gladly stay there when I am next in NYC.
This hotel ruined my day. I have never been treated this way anywhere in the world (and I have traveled to many countries). The staff is extremely rude. Today we were happily checkin in when this front desk employee/manager told my father to move from where he was (by the side of the front desk). My father is an elderly man who does not speak English and came to visit me in NYC. As my father did not understand and did not move, this person started yelling “HE IS DOING IT AGAIN”. I told him that he did not understand English and he did not apologize. Although my father does not understand English, he was able to understand that he was being yelled at. He felt humiliated. We were treated like dogs. My father said he does not deserve to be treated like that. No customer should be treated like that. We tried to contact Booking, but they said it is up to the property to decide about the cancellation fee. Steve was rude even when replying to Booking, using upper case letters when he said he “WILL NOT” refund it (so imagine how it was in person with us). They advised us to speak with the manager and guess what? He is the manager. The same rude person (Steve) is the one in charge (manager), the one who deals with Booking website and decides about cancellations. So there is no way to appeal any decision or to make a complaint. No one supervises the way he treats customers. We said we wouldn’t proceed with our stay and he told Booking he would charge the full stay, even if the policy says that the reservation is refundable (except for a cancellation fee). Basically, he decided everything himself to “punish” us for not accepting this type of customer service. Booking was able to enforce the policy of charging only a cancellation fee, but of course this is not fair. We will proceed to dispute the charges with the bank and in court. Booking provided us with evidence to support this claim. Conclusion: if you don’t want to be treated like a dog, do not stay here. This is not a hotel for international customers, even though it is in the heart of NYC. They are not professional and don’t have customer support. If something happens, you will have no support. Stay away.…
Stayed here for the last week of April, a great small, friendly and welcoming hotel. Good Points: Excellent Location on 5th Ave Clean Rooms (Daily Serviced) Friendly Hotel Staff, always willing to help, even to find elusive bottles of bourbon Swift and simple Check-In and Check-Out Not So Good Points: Room allocated on arrival was tiny, no real space to unpack or hang clothes. However, reception guy was completely honest about this and moved us as soon as a better room became available (next day) Despite the location being fantastic, noise from the traffic, horns, sirens, CVS Pharmacy Unloading Deliveries at 4am was quite disturbing throughout the night. The beds are super comfy though and it’s New York so traffic, sirens and what not are to be expected. Just be mindful that on the lower floors, this noise will carry and you’ll hear it, ear plugs recommended for light sleepers. Overall, a great hotel, warm friendly staff, clean rooms, beds made daily, complimentary water and even provided an Iron and Ironing board on request too. Would definitely recommend this hotel and we’d stay here again. Thank you to all of the staff for a wonderful stay.…
I visited New York from Ireland with my friend and had a 5 night stay. The stay was excellent. The price was very reasonable with no hidden costs. The rooms are clean and cosy. They cleaned our room everyday. The location is excellent its less than a 15 minute walk to Time Square and the subway station is so close to the hotel also!! All of the staff are very welcoming and friendly! The only thing I could critique is there is no safe and wardrobe in the room but other than that the stay was excellent and did not have any issues!
My wife and I came for our Honey Moon to New York and found the Hotel on Internet. It was kinda obvious we would choose this one and so we did. So, if you’re expecting for a 5 stars hotel, it’s not the place to come. But if you’re looking for a very nice hotel, perfectly located ( a street away from the empire state; 15min away from Times Square walking … ); with ( most important point to me ) an amazing personnel then chose this one for sure!!! They’re all so nice you will feel somehow as if you were at home. Also, the view from our room was amaaaaazing! There’s not breakfast but no worries, you got a Starbucks next to the hotel, and a Dunkin’ Donuts across the street for those whom love donuts. Well I couldn’t thanks them enough, we had an amazing time, and it’s also thanks to all of them. Quick reminder, do not forget you’re coming to an hotel on the fifth avenue so obviously you’ll have some city sounds ( police, firefighters, ambulance ) nothing too bad but just think about it, if you want something calm choose something in Brooklyn. It didn’t bother us though. Also two tiny advices ! First thing first, as always when you do a trip in an other country think about telling your bank ( this we didn’t do it, and it the banks rose the security up, so do it if you don’t wanna be in trouble ahah ). Second thing, there’s a 150$ deposit ( as it’s the case in many hotels ), just think about it in your budget ( you’ll have transferred back after your trip if nothing happened in the room ). We will come back there whenever we come back to NY for sure!! Thank you!…
I stayed at the you hotel in the beginning of December. This one guy by the name of Christoper Holmes was outstanding he catered to my needs without any hesitation or any problems. With him there I will come back soon