We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Hugo

525 Greenwich St Greenwich St and Spring St, New York City, NY 10013-1002
Visit hotel website
E-mail hotel
5 people are viewing this hotel
Check In— / — / —
Check Out— / — / —
Guests1 room, 2 adults, 0 children
Booking.com
$166
View Deal
Free cancellation until 08/30/19
Reserve now, pay at stay
Trip.com
$358
View Deal
ZenHotels.com
$377
$164
View Deal
SAVE $213
Reserve now, pay at stay
Orbitz.com$166
Travelocity$166
Cancelon$377
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (298)
360
Panoramas (6)
Room & Suite (236)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Luxury Boutique property in SoHo located near the Hudson River, Hotel Hugo is a stylish and sophisticated lifestyle hotel in Manhattan's sought after SoHo neighborhood. Echoing the area's rich history and industrial vibe, Hotel Hugo exudes the contemporary luxury and bohemian chic that make Lower Manhattan a modern-day mecca for artists, publishers and design enthusiasts.
Read more
Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Meeting rooms
Rooftop terrace
Concierge
Free internet
Wifi
Public wifi
Internet
Restaurant
Breakfast available
Rooftop bar
Non-smoking hotel
Dry cleaning
Laundry service
Show more
Room features
Non-smoking rooms
Suites
Air conditioning
Room service
Minibar
Refrigerator
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Boutique
Hotel links
Visit hotel website
Special Offer:Rosé All Day

Location

Full view
100Great for walkers
Grade: 100 out of 100
102Restaurantswithin 0.3 miles
24Attractionswithin 0.3 miles
Contact
525 Greenwich St Greenwich St and Spring St, New York City, NY 10013-1002
E-mail hotel
Getting there
La Guardia Airport8 miSee all flights
Newark Liberty Intl Airport9 miSee all flights
Houston StNew York City Subway5 min
Canal StNew York City Subway6 min
See all nearby hotels
1,957Reviews20Q+A100Room tips
Traveler rating
  • 993
  • 499
  • 238
  • 117
  • 110
Time of year
Traveler type
Language
  • More languages
Selected filters
  • Filter
  • English
Popular mentions
Our room on the 6th floor was clean and made efficient use of the limited space. We only stayed two nights but we had no issues with the room being serviced. My only complaints regarding the room are that the sink drained slowly, the shower ran out of hot water quickly, and the view from our window was of a concrete wall next door. Aside from that, I was happy with the accommodations; the room was clean, the bed was comfortable and it came equipped with an iron and ironing board (something a lot of hotels now require you ask for), as well as complimentary coffee and snacks/drinks for sale. Regarding the property generally, the hotel was well maintained and I liked the industrial atmosphere. The roof top bar and balcony was worth a visit as well. That said, the pictures appear to show a complete open air roof top bar, which I did not find during my stay. The rooftop bar is mostly enclosed but opens up to a narrow balcony area. I also did not come across the restaurant (although I did not seek this out). I appreciated the location of the hotel, although if you are looking for a place in the heart of nightlife, this may not be for you. There are a few scattered bars nearby but nothing too crazy. It was in a quieter neighborhood within walking distance of SoHo and Tribeca. Our first morning involved a stroll down Greenwich through Tribeca and into lower Manhattan, could not have been easier. Upon check out, the hotel allowed us to leave our luggage for a few hours until we needed to leave for the airport. The hotel also offered a private ride service to LaGuardia, which I would recommend doing as the driver got us to the airport quickly (30-40 minutes) and the price ($55 plus tip) was in line with the Uber rate. Overall, the hotel was good not great. While its not a perfect hotel, I enjoyed our stay. The rooms were clean, the location was good, and the rate was not exorbitant.
Read more
Response from Stay765819, General Manager at Hotel Hugo
Responded 1 week ago
Hello, jcoryw89! We appreciate you took the time out to share your experience with us. I’m happy you got to have a good time at our rooftop bar and that you found your accommodations to be well-appointed. We’re sorry about the issues you experienced with the sink and the shower during your stay. We hope to see you again the next time you're in town! Sincerely, Pablo Migoya
Read more
Hotel's Favorite
Love the location, room, and staff at Hotel Hugo. A perfect gem in NYC. We will stay again! We especially loved the rooftop bar. The room is also very generous and comfortable. It's a perfect room to take a late afternoon nap after walking the city!
Read more
Review collected in partnership with this hotel
Response from Stay765819, General Manager at Hotel Hugo
Responded Mar 20, 2019
Hello, Julia H! Thank you so much for giving us your feedback. It is always terrific to hear that our guests had a fantastic stay with us. I'm pleased to know that you found your accommodations very comfortable and our team's customer service to be outstanding. We look forward to seeing you again the next time you're in town. Sincerely, Pablo Migoya
Read more
This hotel has a lot of construction around it and it’s very noisy in the mornings. However the worst part is that the hotel is not managed properly and the hotel is short staffed. Only one person at desk , and no concierge. Restaurant which claims on website to be part of hotel and even shows a photo of the outside terrace is actually not part of the hotel. In addition the restaurant seems permanently closed. Our electrical outlets were not working for 3 days and our sink was blocked. They had no one to repair it and sent the bellman up to try and fix it. On the third day we arrived in our room at 7 pm and our room was not serviced. They said their staff was too busy to get it done. We immediately checked out.
Read more
Response from Stay765819, General Manager at Hotel Hugo
Responded 1 week ago
Hello Suzieqcindy, Thank you for telling us about your stay. I'm very sorry to hear that your experience didn't live up to your expectations. Please know that I'll address your concerns with my team with the intention of improving our services. I hope you give us another chance in the future. Sincerely, Pablo Migoya
Read more
The room was terrible. The bathroom sink was blocked. The electric sockets were all broken and we couldn’t charge our devices. The elevators were slow. There are two elevators of which one didn’t seem to always work. When we complained to the front desk, they were less then helpful, borderline rude and extremely dismissive. Finally on our third night they sent up a bellman named Elvis to handle our issues. Elvis was very pleasant and the only bright spot to our rather distasteful stay. He unblocked our sink and found one outlet tucked away underneath the desk. Kutos to you Elvis for your wonderful demeanor in this less than pleasing hotel.
Read more
Response from Stay765819, General Manager at Hotel Hugo
Responded 1 week ago
Hello Stern64, I really appreciate you taking the time to give us a review. I would like to apologize for the inconveniences you experienced during your recent stay with us. It is our main goal to make our guests feel as comfortable as possible and I'm very sorry to hear that was not your case. Please send over the best way to contact you, or you can email me directly at pmigoya@hotelhugony.com to discuss further. Sincerely, Pablo Migoya
Read more
We were a little bit worried because of some of the reviews regarding mostly the noise coming from the construction nearby and the UPS warehouse across the street, and the limited availability of elevators. We requested a quiet room since I have problems sleeping. As we entered the room we thought it'd be trouble. We were on the third floor facing the street. None of that. I'm a very light sleeper and I was never woken up by any noise, neither from the warehouse nor from the construction. Maybe they improved sound isolation, idk, but it was ok. With regard to the elevator, rooftop's rush hour they form a line for rooftop's guests and hotels guests have priority using the elevator. Honestly I did not suffer any inconvenience. Just one time I decided to go down the stairs instead of waiting for the elevator since I was in a hurry and it was rush hour at the rooftop and waited quite a bit for the elevator on my floor. The room was comfortable, really clean and well kept by the cleaning staff. Even though we were under a crazy schedule at times there was no single day (and we spent 8 days there) that we came back and the room was not ready. Location wise: perfect. Just 3 blocks away from Spring St. metro station, very close to most SoHo stores. Room for improvement: shades are beautiful but it's hard to work them to make it fully dark inside the room. It'd be great to be able to adjust not only temperature but also fan speed. Would definitely stay again and recommend Hotel Hugo.
Read more
Response from Stay765819, General Manager at Hotel Hugo
Responded 2 weeks ago
Hello, Marco S! We’re incredibly grateful that you took the time to share your feedback with us. It’s rewarding to know you had a pleasant experience during your stay, as we’re committed to providing the best service to our guests. We look forward to welcoming you again very soon! Sincerely, Pablo Migoya
Read more
Previous
PRICE RANGE
$242 - $656 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityManhattan / Hudson Square / Downtown Manhattan (Downtown)
NUMBER OF ROOMS
122
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing