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About
#211 of 529 hotels in New York City
Location
4.3
Cleanliness
4.4
Service
4.2
Value
3.9
Luxury Lifestyle Boutique property in SoHo located near the Hudson River. Hotel Hugo is a stylish and sophisticated lifestyle hotel in Manhattan's sought after SoHo neighborhood. Echoing the area's rich history and industrial vibe, Hotel Hugo exudes the contemporary luxury and bohemian chic that make Lower Manhattan a modern-day mecca for artists, publishers and design enthusiasts. Easily accessible near the Spring Street and Christopher Street subway stops, take the easy commute to check in and stay in NYC's hottest neighborhood.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Nightclub / DJ
Babysitting
Children's television networks
Parking garage
Wifi
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Happy hour
Outdoor dining area
Special diet menus
Wine / champagne
Rooftop bar
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Meeting rooms
Photo copier / fax In business center
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Soundproof rooms
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Business
Languages Spoken
English, Spanish
Location
99Great for walkers
Grade: 99 out of 100
93Restaurantswithin 0.3 miles
24Attractionswithin 0.3 miles
Contact
525 Greenwich St, New York City, NY 10013-1002
Getting there
Houston StNew York City Subway5 min
Spring StNew York City Subway6 min
Rental CarsSee rental cars from $39/day
2128Reviews26Q+A100Room tips
Reviews
Traveler rating
- 1,097
- 523
- 249
- 129
- 130
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Most Recent
Beautiful property in Soho. Clean, new room with view of water (a little obstructed). So many restaurants and cafes nearby. A block from the west side Espalanade for a walk or run along the water. 20 min walk to the Whitney, Highline, Chelsea market. Super-friendly and accommodating staff. Gigi at the front desk was wonderful. Incredible rooftop bar. Delicious breakfast too.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Hotel's Favorite
I stayed the weekend at Hotel Hugo and had the most incredible experience. We were greeted at the front desk by Gigi Supapo and she was extremely warm and helpful. She gave great suggestions for how to make the most of our stay at the hotel and how to navigate the area. So grateful for the professional and generous service she provided that made for one of my favorite trips to the City!
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Date of stay: August 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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I love this hotel - location, staff, rooms and overall experience are consistently great. I travel for a living and I always find a home here. Thanks to Gigi and Lala for making my stay extra special this time, see you soon! - HH
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Date of stay: February 2023
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This was the worst experience we have had in any hotel. We booked as had great things about the rooftop bar, before arriving we tried to book and was told to book when we arrived that it wouldn't be an issue. When arriving for our stay the rooftop bar was closed for the season!! The staff were extremely rude, not even looking up from the desk when we arrived to greet us. We were an inconvenience to them it seemed. The room was tiny with a view of a ups building. It smelt, there was luke warm water in the shower and the room was dirty. Extremely unimpressed, we went to ask if there was another room we could have a look at and we were told even with the issues with our room that we would need to pay to upgrade! I would recommend everyone stays away from this hotel. We paid a lot of money per night for a disgusting room and terrible stay. We were that unhappy that we stayed out of the room from the minute we woke up until the minute we went to bed as we could not stand being there. Don't do it to yourself - you will regret it if you stay here!…
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Date of stay: January 2023
Rooms
Cleanliness
Service
Room Tip: Dont stay here. Just dont do it.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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+1
I wanted to have a stay that was close to restaurants and site seeing, but away from the heavy traffic flow and loudness at night. This was just perfect! The room, bed with the fluffy pillows and shower pressure were all amazing! What also makes this such a niche place is the hospitality. The front desk, security and housekeeping were all so kind and welcoming. Gigi, the beauty at the front desk, is so informative on the city and directions. She was very kind and helpful in every way! Can’t wait to come back not just to visit NYC, but this wonderful hidden gem!
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Date of stay: February 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We came for a first time Staycation since our son was born and it surpassed my expectations! We dealt mainly with Gigi at the front desk who was not only kind and hospitable BUT she helped facilitate the delivery of a special dress from a local store for an evening out. Our room was very clean and comfortable with a beautiful view and best of all QUIET! We can’t wait to come again
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Disappointing is an understatement. Stayed in the city to minimize my commute over a 2 day offsite (I live about an hour outside the city) and now I wished I picked somewhere else to stay. The bare minimum a hotel should provide is a 1) comfortable bed to sleep on, 2) a hot shower, and 3) a clean space. They got 1 out of 3...it was clean thankfully. The bed had very notable and large springs; when I laid down I actually thought I laid on something but it was just the springs in the mattress pushing through and not just one spring, all of them. Awful. Fast forward to the next morning and there was (at best!) room temperature water in the shower, despite running it for a long time thinking it just needed time to heat up. I called the front desk, they apologized and said they'd look into it so I took the fastest shower possible. But same thing on day 2. It's a total no frills place, no bellhop or true concierge but I would have been fine had the basics been provided. I will say that despite it being right across the street from a main UPS depot (dozens of trucks), it was quiet so that was a positive. But I won't stay here again and it's a shame since I'll be staying in the city occasionally for work. It looks cute and had potential.…
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We have stayed at Hotel Hugo several times over the past few years, and always have a great experience. Quality hotel in an excellent location - also a fun bar with great views on rooftop. Anthony provided us with great customer service!
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Shera A wrote a review Dec 2022
This was the second time I stayed here and both times GiGi helped me at the front desk. She was wonderful, very kind and super helpful. She provided AMAZING customer service! Would definitely stay a third time!
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This hotel is lovely-from The lush entry to the petite rooftop, hotel Hugo Is now a new favorite in NYC. Especially due to the incredibly warm and friendly hospitality offered by Gigi. She made the stay so welcoming.
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Date of stay: December 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$272 - $511 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityHudson Square / Downtown Manhattan (Downtown) / SoHo
NUMBER OF ROOMS
122
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Frequently Asked Questions about Hotel Hugo
Which popular attractions are close to Hotel Hugo?
Nearby attractions include Hudson River Park (0.3 miles), New York City Fire Museum (0.1 miles), and Color Factory (0.2 miles).
What are some of the property amenities at Hotel Hugo?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Hugo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Hugo?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Hugo?
Yes, a parking garage, paid public parking nearby, and secured parking are available to guests.
What are some restaurants close to Hotel Hugo?
Conveniently located restaurants include Westville Hudson, Ear Inn, and The Clam.
Are there opportunities to exercise at Hotel Hugo?
Yes, guests have access to a fitness center during their stay.
Is Hotel Hugo located near the city center?
Yes, it is 0.9 miles away from the center of New York City.
Are any cleaning services offered at Hotel Hugo?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Hugo?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Hugo offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.