Hotel Mela Times Square
120 W 44th St, New York City, NY 10036
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About
#371 of 745 hotels in New York City
Location
4.8
Cleanliness
4.4
Service
4.2
Value
4.1
Whether your trip to NYC is for business or pleasure, you'll find a warm welcome at Hotel Mela, Midtown Manhattan's most gracious boutique hotel. From the moment of their arrival, our guests are embraced by the warmth of our modern, Italian-inspired urban oasis. Our NYC hotel features 234 modern guest rooms including suites. Additionally, the hotel features two onsite restaurants: Saju Bistro serving breakfast, lunch, and dinner; as well as the Long Room, an eclectic Gastro Pub.
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Property amenities
Paid private parking nearby
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Concierge
Parking
Breakfast available
Taxi service
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Safe
Telephone
Flatscreen TV
Complimentary toiletries
Hair dryer
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Spanish
Location
120 W 44th St, New York City, NY 10036
Hotel Mela Times Square
Getting there
Great for walkers
Grade: 100 out of 100
100
LaGuardia Airport
6 mi•
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Teterboro Airport
7.6 mi•
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42nd St – Bryant Park
3 min•New York City Subway
Rental Cars
482 Restaurants
within 0.3 miles
5463Reviews149Q+A100Room tips
Reviews
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We turned up at Hotel Mela for a 7 night stay after a long flight from England, only to find Hotel Mela is not a hotel at all it's a homeless shelter and has been for the past 18 months, so why is it still being advertised as a hotel. When you call the number no one answers, and why are people still writing recent reviews for this hotel when it doesn't exist as a hotel at all.
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from HotelMelaGM, General Manager at Hotel Mela Times Square
Responded Sep 23, 2023
Karen, we appreciate you taking the time to share your concerns. It seems there has been some confusion and we understand how that could be frustrating, especially after a lengthy travel. Please note that instances such as described are not customary. We encourage you to directly communicate with the booking portal for any discrepancies concerning your stay. We appreciate your vigilance.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were booked in here over Easter. 3 double rooms for 7 nights. Had an email from our travel agent a month or so prior saying the hotel had closed and our booking was transferred to the Renwick. No reason given, but we later found out that the hotel is now housing refugees. Whilst in NY we went to have a look and it’s run down, part;y boarded up and people I can only describe as “down and outs” hanging around outside. If you’re booked into here, cancel it now. Do not go ahead with the booking. Book yourselves in somewhere else.
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Date of stay: April 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from reviews+hotelmela@thesocialstation.com, General Manager at Hotel Mela Times Square
Responded Apr 24, 2023
We appreciate you taking the time to share your feedback. Your experience is not up to the quality and standard we usually provide for our guests. We hold ourselves to a much higher caliber of service so well be sure to discuss your concerns moving forward. We do hope you allow us another opportunity to share a more positive experience with you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were booked to stay here through our travel agent, but were turned away as it is being used as a Refugee Shelter at the moment. No-one informed us the hotel was closed right now. We were sent to another hotel which was not great. Be aware and don’t let this happen to you.
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Date of stay: April 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from reviews+hotelmela@thesocialstation.com, General Manager at Hotel Mela Times Square
Responded Apr 18, 2023
We appreciate your feedback, AnnaO1910. Were disheartened that your experience with our property was less than ideal. We will be sure to alert the appropriate members of our team to rectify these issues. We care deeply about our guests and want to provide the best service possible. Thank you for bringing these concerns to our attention.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not sure what kind of scam this place is running, but stay well away. Booked well in advance at the hotel Mela, for a stay in April. Today they email me saying that they’re closed and they want to transfer me to their sister hotel, The Hotel at fifth avenue. Checked the website and saw it was a 3* vs a 4* at the mela and asked for a reduction in rate. They said no, that I already had a discount applied and offered to allow me to cancel my booking. What a scam
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Date of stay: February 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from HotelMelaGM, General Manager at Hotel Mela Times Square
Responded Feb 12, 2023
Thank you for your feedback. We're disappointed to hear that you were not completely satisfied with your experience with us. We are dedicated to providing our guests with quality service and accommodations. It's unfortunate to know that you felt we could have done a better job, but we're confident that we can provide you with a more positive experience in the future. We'd love to host you again and give you the wonderful experience we have become known for here.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arrived here on 1st of January 2023 for one nite(sailing out of New York on cruise) after flying from the uk missing connecting flights finally arrived at hotel mela Times Square to be met by US marines and was told the us government had taken the hotel over start of December this hotel is closed but they are still taking bookings do not book this hotel it’s CLOSED DOWN
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Date of stay: January 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from HotelMelaGM, General Manager at Hotel Mela Times Square
Responded Jan 21, 2023
Thank you for sharing your feedback, 423graemej. We regret that your experience with us was anything less than ideal. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Second time staying here! I think the most attractive thing about it is the convenience! Smack in Time's Square. Apart from that the place is lacklustre! But I think its run down...carpets musty and dusty...bathrooms....meh...stained and dilapidated. They mentioned they are about to do some major renovations.... For that price range the hotel is disappointing! It was great to see Georgie(Joji) again...great personality and friendly!
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Date of stay: November 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from HotelMelaGM, General Manager at Hotel Mela Times Square
Responded Jan 11, 2023
Thank you for taking the time to share your feedback, Nicholas. We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward. We hope you allow us the chance to share a more positive experience with you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wouldn’t rate this hotel as a 4 star. Staff were not helpful. First room we got … wasn’t very clean and previous guests glasses & lipstick were under arm chair, the heating wasn’t working & when maintenance team was called they said they didn’t know how to fix it, next morning we were moved to another room after we requested another room this was just as bad as wasn’t clean & massive stain in carpet which looked like a blood stain, terrible smell from the heaters. Water was not supplied in room - take your disposable cup from room to 2nd floor to water machines for gym. No food available in hotel. During the stay the us government took over the hotel no communication with guests as to what was going on despite asking reception. Would not recommend here
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from HotelMelaGM, General Manager at Hotel Mela Times Square
Responded Jan 3, 2023
We appreciate your feedback, Claniet. It's disheartening to hear that you had such challenges during your time with us. We're disappointed that our cleanliness didn't meet your expectations and that your room wasn't refreshed properly. The comfort and satisfaction of our guests is important to us so we'll be sure to address your concerns with our management team moving forward. We do hope for the chance to demonstrate the high-caliber service we're accustomed to sharing with our guests.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here last week with my daughter in law. The location was great. Literally just off Tines Square. I upgraded to a two bed room and this was accommodated. Beds were comfy, spotlessly clean, nice bathroom, staff friendly. We had a great stay. We were at the front of the hotel and some nights were a bit noisy with street traffic but this is not something the hotel could help.
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Review collected in partnership with this hotel
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from HotelMelaGM, General Manager at Hotel Mela Times Square
Responded Dec 18, 2022
Thank you for the great review. It's outstanding you enjoyed your time at Hotel Mela. We love offering the most relaxing and comfortable experiences with our guests and your praise for our bedding lets us know we're doing our job. Thank you again for sharing your feedback! We look forward to sharing another amazing experience with you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This place is a joke, I booked my stay weeks ago. 3 days before my stay I get a call from Expedia that the hotel has decided not to honor my reservation. What type of place is this, what a joke If you book them, be prepared to be told they no longer have a room for you.
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Date of stay: December 2022Trip type: Traveled as a couple
Room Tip: Call way before you go, multiple times to make sure they will honor your reservation
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from HotelMelaGM, General Manager at Hotel Mela Times Square
Responded Jan 16, 2023
We sincerely apologize for the inconvenience that our temporary closure caused you. We hope you'll consider us in the future. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
👎👎👎SHAME ON THIS HOTEL! 👎👎👎 HOTEL MELA TIMES SQUARED ABRUPTLY CLOSED yesterday, December 12 and JUST TODAY is notifying trusting guests that their New Years Eve stays booked 11 months ago are CANCELLED WITHOUT NOTICE OR REASON, making earnest guests now out of luck to find similar replacement of accommodations for the upcoming holiday!!! Will be jnteresting to stop in during our visit nonetheless to see if they are really closed, or just UNCARINGLY decided to bump everyone for higher rates of a group booking buying out the entire hotel…as is the suspicion! A professional “Walk” (the industry term for cancelling on an incoming guest) includes a personal caring apologetic attitude with assistance “walking” them to nearby like or better accommodations. Instead, my call to the hotel was anything but, with the Front Desk Clerk refusing to so much as give out the General Manager’s last name or contact number. Interestingly, no one seems to know why, and we all have one thing in common…no one true reason for cancelling our reservations is being given. So Mr. Raluca Avacaritei / General Manager, share with the world the REAL REASON??? 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎…
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from HotelMelaGM, General Manager at Hotel Mela Times Square
Responded Dec 17, 2022
We appreciate the feedback, Craig. It's unfortunate your experience was less than perfect. We're always looking into feedback to continue to grow our establishment. We'll be sure to address your concerns with the appropriate members of our management team moving forward to help us to improve for the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$350 - $713 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mela hotel new york city, hotel mela new york
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
234
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Claim Your ListingHOTEL MELA TIMES SQUARE - Updated 2023 Prices & Reviews (New York City)
Frequently Asked Questions about Hotel Mela Times Square
Which popular attractions are close to Hotel Mela Times Square?
Nearby attractions include Broadway (0.1 miles), Bryant Park (0.1 miles), and New York Public Library (0.3 miles).
What are some of the property amenities at Hotel Mela Times Square?
Some of the more popular amenities offered include a lounge, a fitness center, and airport transportation.
Which room amenities are available at Hotel Mela Times Square?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Hotel Mela Times Square?
Guests can enjoy a lounge and breakfast during their stay.
Is parking available at Hotel Mela Times Square?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Hotel Mela Times Square?
Conveniently located restaurants include Sicily, Dos Caminos, and Blue Fin.
Are there opportunities to exercise at Hotel Mela Times Square?
Yes, guests have access to a fitness center during their stay.
Does Hotel Mela Times Square have airport transportation?
Yes, Hotel Mela Times Square offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Mela Times Square?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Mela Times Square?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hotel Mela Times Square?
The staff speaks multiple languages, including English and Spanish.