Hotel Mela Times Square
120 W 44th St, New York City, NY 10036
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About
#350 of 529 hotels in New York City
Location
4.8
Cleanliness
4.4
Service
4.2
Value
4.1
Whether your trip to NYC is for business or pleasure, you'll find a warm welcome at Hotel Mela, Midtown Manhattan's most gracious boutique hotel. From the moment of their arrival, our guests are embraced by the warmth of our modern, Italian-inspired urban oasis. Our NYC hotel features 234 modern guest rooms including suites. Additionally, the hotel features two onsite restaurants: Saju Bistro serving breakfast, lunch, and dinner; as well as the Long Room, an eclectic Gastro Pub.
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Property amenities
Paid private parking nearby
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Concierge
Newspaper
Parking
Breakfast available
Non-smoking hotel
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Safe
Telephone
Flatscreen TV
Complimentary toiletries
Hair dryer
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Spanish, Chinese
Location
100Great for walkers
Grade: 100 out of 100
461Restaurantswithin 0.3 miles
263Attractionswithin 0.3 miles
Contact
120 W 44th St, New York City, NY 10036
Getting there
42nd St – Bryant ParkNew York City Subway3 min
Times SquareNew York City Subway3 min
Rental CarsSee rental cars from $39/day
5462Reviews149Q+A100Room tips
Reviews
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Not sure what kind of scam this place is running, but stay well away. Booked well in advance at the hotel Mela, for a stay in April. Today they email me saying that they’re closed and they want to transfer me to their sister hotel, The Hotel at fifth avenue. Checked the website and saw it was a 3* vs a 4* at the mela and asked for a reduction in rate. They said no, that I already had a discount applied and offered to allow me to cancel my booking. What a scam
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Date of stay: February 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from HotelMelaGM, General Manager at Hotel Mela Times Square
Responded Feb 12, 2023
Thank you for your feedback. We're disappointed to hear that you were not completely satisfied with your experience with us. We are dedicated to providing our guests with quality service and accommodations. It's unfortunate to know that you felt we could have done a better job, but we're confident that we can provide you with a more positive experience in the future. We'd love to host you again and give you the wonderful experience we have become known for here.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arrived here on 1st of January 2023 for one nite(sailing out of New York on cruise) after flying from the uk missing connecting flights finally arrived at hotel mela Times Square to be met by US marines and was told the us government had taken the hotel over start of December this hotel is closed but they are still taking bookings do not book this hotel it’s CLOSED DOWN
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Date of stay: January 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from HotelMelaGM, General Manager at Hotel Mela Times Square
Responded Jan 21, 2023
Thank you for sharing your feedback, 423graemej. We regret that your experience with us was anything less than ideal. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Second time staying here! I think the most attractive thing about it is the convenience! Smack in Time's Square. Apart from that the place is lacklustre! But I think its run down...carpets musty and dusty...bathrooms....meh...stained and dilapidated. They mentioned they are about to do some major renovations.... For that price range the hotel is disappointing! It was great to see Georgie(Joji) again...great personality and friendly!
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Date of stay: November 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from HotelMelaGM, General Manager at Hotel Mela Times Square
Responded Jan 11, 2023
Thank you for taking the time to share your feedback, Nicholas. We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward. We hope you allow us the chance to share a more positive experience with you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wouldn’t rate this hotel as a 4 star. Staff were not helpful. First room we got … wasn’t very clean and previous guests glasses & lipstick were under arm chair, the heating wasn’t working & when maintenance team was called they said they didn’t know how to fix it, next morning we were moved to another room after we requested another room this was just as bad as wasn’t clean & massive stain in carpet which looked like a blood stain, terrible smell from the heaters. Water was not supplied in room - take your disposable cup from room to 2nd floor to water machines for gym. No food available in hotel. During the stay the us government took over the hotel no communication with guests as to what was going on despite asking reception. Would not recommend here
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from HotelMelaGM, General Manager at Hotel Mela Times Square
Responded Jan 3, 2023
We appreciate your feedback, Claniet. It's disheartening to hear that you had such challenges during your time with us. We're disappointed that our cleanliness didn't meet your expectations and that your room wasn't refreshed properly. The comfort and satisfaction of our guests is important to us so we'll be sure to address your concerns with our management team moving forward. We do hope for the chance to demonstrate the high-caliber service we're accustomed to sharing with our guests.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here last week with my daughter in law. The location was great. Literally just off Tines Square. I upgraded to a two bed room and this was accommodated. Beds were comfy, spotlessly clean, nice bathroom, staff friendly. We had a great stay. We were at the front of the hotel and some nights were a bit noisy with street traffic but this is not something the hotel could help.
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Review collected in partnership with this hotel
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from HotelMelaGM, General Manager at Hotel Mela Times Square
Responded Dec 18, 2022
Thank you for the great review. It's outstanding you enjoyed your time at Hotel Mela. We love offering the most relaxing and comfortable experiences with our guests and your praise for our bedding lets us know we're doing our job. Thank you again for sharing your feedback! We look forward to sharing another amazing experience with you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This place is a joke, I booked my stay weeks ago. 3 days before my stay I get a call from Expedia that the hotel has decided not to honor my reservation. What type of place is this, what a joke If you book them, be prepared to be told they no longer have a room for you.
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Date of stay: December 2022Trip type: Traveled as a couple
Room Tip: Call way before you go, multiple times to make sure they will honor your reservation
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from HotelMelaGM, General Manager at Hotel Mela Times Square
Responded Jan 16, 2023
We sincerely apologize for the inconvenience that our temporary closure caused you. We hope you'll consider us in the future. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
👎👎👎SHAME ON THIS HOTEL! 👎👎👎 HOTEL MELA TIMES SQUARED ABRUPTLY CLOSED yesterday, December 12 and JUST TODAY is notifying trusting guests that their New Years Eve stays booked 11 months ago are CANCELLED WITHOUT NOTICE OR REASON, making earnest guests now out of luck to find similar replacement of accommodations for the upcoming holiday!!! Will be jnteresting to stop in during our visit nonetheless to see if they are really closed, or just UNCARINGLY decided to bump everyone for higher rates of a group booking buying out the entire hotel…as is the suspicion! A professional “Walk” (the industry term for cancelling on an incoming guest) includes a personal caring apologetic attitude with assistance “walking” them to nearby like or better accommodations. Instead, my call to the hotel was anything but, with the Front Desk Clerk refusing to so much as give out the General Manager’s last name or contact number. Interestingly, no one seems to know why, and we all have one thing in common…no one true reason for cancelling our reservations is being given. So Mr. Raluca Avacaritei / General Manager, share with the world the REAL REASON??? 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎…
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from HotelMelaGM, General Manager at Hotel Mela Times Square
Responded Dec 17, 2022
We appreciate the feedback, Craig. It's unfortunate your experience was less than perfect. We're always looking into feedback to continue to grow our establishment. We'll be sure to address your concerns with the appropriate members of our management team moving forward to help us to improve for the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DO NOT BOOK THIS HOTEL!! TERRIBLE! They cancelled our booking via Agoda 4 DAYS BEFORE our flight due to “overbooking” when I booked back in JULY. It’s a joke! They are inconsiderate as they did not think how it could affect us and how panic we would be! BLACKLIST THIS EVERYONE!
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from HotelMelaGM, General Manager at Hotel Mela Times Square
Responded Dec 14, 2022
We appreciate your feedback. We're deeply disappointed to hear about your experience with us. We apologize that you did not receive the high level of service we are so accustomed to giving, and we will bring this information to our management team. We strive to provide our guests with warm hospitality and efficient service, which is why this is so upsetting to hear. We'd love another chance to rectify the visit. We'd look forward to a second opportunity so we demonstrate the high-caliber service we're capable of providing.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Regrettable behavior toward me and my wife. A few days before our holiday began, the hotel delete pure reservation without any explanation, and consequently causing severe consequences! Do not recommend It highly!!! STAY AWAY FROM THIS HOTEL!!!!!!!👎👎👎
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from HotelMelaGM, General Manager at Hotel Mela Times Square
Responded Dec 14, 2022
Thank you for sharing your feedback, aleg874. We regret that your experience with us was less than ideal. We're disappointed to hear the service you received wasn't up to par. Please know this will be addressed with the appropriate members of our management team so we may improve for the future. We hope you'll give us another chance to show you the service we're truly capable of providing.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was due to stay at the Hotel Mela 15th to 20th Dec - i have today received a message on 10th Dec advising that the booking is cancelled due to over booking How can they over book me when my booking has been confirmed and acknowledged Absolutely disgusting customer service would avoid these clowns at all costs
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from HotelMelaGM, General Manager at Hotel Mela Times Square
Responded Dec 14, 2022
We appreciate you taking the time to share your feedback, I2838MFpaulk. We're disappointed to hear that your experience was tarnished by our service and reservation system. Please know that we are dedicated to providing only the most attentive and courteous service to each individual so we'll be sure to discuss your concerns moving forward. We hope you'll give us another opportunity to host you in the future for a more positive experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$372 - $585 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mela hotel new york city, hotel mela new york
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
234
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Claim Your ListingHOTEL MELA TIMES SQUARE - Updated 2023 Prices & Reviews (New York City)
Frequently Asked Questions about Hotel Mela Times Square
Which popular attractions are close to Hotel Mela Times Square?
Nearby attractions include Broadway (0.1 miles), New York Public Library (0.3 miles), and Bryant Park (0.1 miles).
What are some of the property amenities at Hotel Mela Times Square?
Some of the more popular amenities offered include a lounge, a fitness center, and a business center.
Which room amenities are available at Hotel Mela Times Square?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Hotel Mela Times Square?
Guests can enjoy a lounge and breakfast during their stay.
Is parking available at Hotel Mela Times Square?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Hotel Mela Times Square?
Conveniently located restaurants include Los Tacos No. 1, Dos Caminos, and Megan’s Bar & Kitchen.
Are there opportunities to exercise at Hotel Mela Times Square?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Hotel Mela Times Square?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Mela Times Square?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hotel Mela Times Square?
The staff speaks multiple languages, including English, Spanish, and Chinese.
Are there any historical sites close to Hotel Mela Times Square?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.5 miles), World Trade Center Memorial Foundation (3.5 miles), and Hamilton Park (2.0 miles).