I have stayed in lots of Radissons in Europe, and used the points up for this trip to New York as the daily rates in December were like $400 to $500 a night. Unfortunately the road was closed to traffic whilst I was there, but other than that inconvenience which was not the hotel's fault the location was superb. That is where the positive side ends. The lack of English speaking was beyond belief. I needed the toilet in the hotel, so asked 'Hello, can you please inform me where the restroom is ?".....all I received back was "No Comprendé"...unbelievable. It was like that at breakfast which was very limited, and the cereal was served with flat plates (don't know how that works with milk ?). I asked for a bowl, and after showing my excellent acting skills :D I finally received…
Desperate need of refurb but I believe this is happening, no bar in hotel or restaurant for evening meal, or even a fridge in the room. Great location and good service.. problem with Key cards but not big issue
The location is great for midtown activities and access to subways. Room was clean and well maintained. Room key is required for elevator and room access. Had to arrange for new/reprogrammed room keys on Sunday - my boyfriend's key -, Tuesday, and three times on Wednesday morning. We were checking out on Wednesday but well before checkout time, I couldn't use the elevator. Clerk reprogrammed my key twice with no luck then gave me a new key entirely which meant by boyfriend's key wouldn't work and he needed a new one to get back to the room.Upon checkout, the clerk sort of apologized but kept saying the problem was with the equipment, not Radisson. I don't care whose issue it was but definitely didn't feel taken care of.
wonderful and amazing staff! It was our first time traveling with our one year old daughter to visit the city and i was super nervous. The hotel staff made sure we had everything we needed. The hotel staff went above and beyond! Everyone was a pleasure to speak with. the hotel accommodated us and was located in a great location! The room was great. Thank you for helping us make this trip possible, i will recommend this hotel to all friends and family!
Just my wife and i for a show, and the hotel was great, Quiet and located just a few walking blocks to everything. Great price for a great Saturday night out. Great view of Radio City Music Hall. Room was perfect for the 2 of us.