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Residence Inn New York Manhattan/Times Square

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1033 Avenue of the Americas, New York City, NY 10018-5408
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Traveler (1015)
Room & Suite (520)
Dining (69)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders GreenPartner
From weekend getaways to extended stays, Residence Inn New York Manhattan/Times Square positions you in the beating heart of New York City. Embark on dynamic adventures to the Empire State Building, Central Park, Javits Center and Bryant Park. Encounter rejuvenation in our spacious suites. We deliver homelike comforts with our complimentary Wi-Fi, kitchenettes and luxurious bedding.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Baggage storage
Free internet
Wifi
Public wifi
Internet
Bar / lounge
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Concierge
Convenience store
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Safe
Kitchenette
Flatscreen TV
Microwave
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
499Restaurantswithin 0.3 miles
135Attractionswithin 0.3 miles
2,838Reviews150Q+A100Room tips
Traveler rating
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Popular mentions
We had a suite on the 33rd floor with a nice view of the city. Very comfortable and clean. Breakfast was included each morning with a nice variety of breakfast items. Apples at the front desk all day.
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Response from Culture33419041905, General Manager at Residence Inn New York Manhattan/Times Square
Responded 3 days ago
Thank you for the feedback, American-Dragonfly. We appreciate you taking the time to leave us a review. We're glad you enjoyed your stay with us, especially our comfortable and clean accommodations. We look forward to seeing you again soon for another positive experience. Jorel Veras Senior Operations Manager
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I’m unsure what all of the positive reviews are about. The rooms here are EXTREMELY old, you can’t even control the air conditioner in the room. I requested two double beds days before my reservation which was granted and my reservation was changed only to find out upon checkin the double beds were “oversold”. I understand my request was only a request but to have the agent change my reservation days prior and to have no communication only to upon check in is unacceptable. I would’ve stayed one of the hundred hotels in NYC with updated amenities and newly renovated.
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Response from Culture33419041905, General Manager at Residence Inn New York Manhattan/Times Square
Responded 1 week ago
Thank you for the feedback, Travlerx02. We are disappointed to hear that your stay with us was less than ideal. We apologize the issues you experienced with our accommodations as well as your booking. Please know that this is not the level of service we strive to provide for our guests. We will make sure to address all of your comments and concerns with the appropriate members of our team moving forward. Thank you. Jorel Veras Senior Operations Manager
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Hotel is great, clean rooms, has a restaurant, free breakfast. Rooms are huge by NYC standards and beds are comfortable. Location is central and the service is great. Definitely a good option for biz or leisure trips.
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Response from Culture33419041905, General Manager at Residence Inn New York Manhattan/Times Square
Responded 1 week ago
Thank you so much for the perfect rating, Eric. We're delighted you enjoyed your business trip with us. It's wonderful you appreciated our clean and spacious accommodations as well as our central location. We're also pleased to hear that you loved our comfortable beds and complimentary breakfast. We can't wait to host you again soon for another great experience. Have a great day. Jorel Veras Senior Operations Manager
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When I booked my King Studio room for 4 nights, I emailed a special request asking for a view room. I received a reply that this could be accommodated and there would be no extra charge. I also called the night before arriving and was told i was already reserved a high floor room with a view. YES!... When I arrived at the property, I was told the King rooms were sold out, so they were putting me in a Queen room on the 11th floor. I was in disbelief that I paid for a KING and was told I would have a view room! So he apologized and said they sold out of the King rooms and I would have to talk to a manager. I waited for the manager, Daisy, who offered to put me in a double room for one night and could change to a KING room the next night, but she wasn't sure what time the King room would be ready, which is not what i wanted to do because that's a huge inconvenience to have to change rooms the next day, since we had a full day of plans. She then said we could pack up the next morning and leave our luggage at the front desk and when we came back our King room should be ready. I was very frustrated, but agreed. Then the first agent said to Daisy that he could now put us in a King room on the 16th floor, which I agreed. I was hoping for a higher floor, but really didn't want the hassle of having to change rooms.. Anyhow it was quite frustrating to deal with this after a long day of travel and i was excited about a high floor with a view!.. About the hotel: The location is GREAT! It is walking distance to Bryant Park, Herald Square (Macy's & Empire State Building), also a few blocks to Times Square, and very close to a Whole Foods market. The rooms aren't the most modern and new, but they are comfortable! The 3rd floor is nice with a lot of seating and a decent hot breakfast. The elevators are full around checkout time, but that's expected in a big hotel. most of the time the elevators were fast. The lounge is very nice.... Something to note: my credit card was authorized for the full amount of my stay the first night. Then the day after i got home there was an additional authorization for over $1,000. I called the hotel who transfered me to accounting and they said they didn't authorize that amount and it must be an error. I then had to call and dispute the authorization with my credit card so i wouldnt be charged that amount.Still not sure if that was an error by the hotel or somehow fraud but the authorization had the name of the hotel??
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Response from Culture33419041905, General Manager at Residence Inn New York Manhattan/Times Square
Responded 2 weeks ago
Thank you for the feedback, Christy C. We appreciate you taking the time to leave us a review. While we're glad you enjoyed our prime location, we apologize for the issues you experienced regarding your accommodations as well as the billing issues. It seems we could have given you a better experience, which is what we plan to do next time you stay with us. Again, thank you for taking the time to write this and we look forward to seeing you soon for a more positive stay. Jorel Veras Senior Operations Manager
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We stayed at the residence inn Times Square for the NYC marathon. The location was great for broadway shows and access to Times Square (short walks from the hotel). The staff was friendly and helpful. The breakfast and bar were average and were on a very low floor.
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Response from Culture33419041905, General Manager at Residence Inn New York Manhattan/Times Square
Responded 2 weeks ago
Thank you for the great review, Tbleull! We're glad that you enjoyed your stay with us! We appreciate your praise for our prime location in proximity to so much entertainment, as well as for our kind staff! We are always looking for ways to improve our dining options, so your feedback will help. We hope that the marathon went well for you and we look forward to hosting you again soon! Have a wonderful day! Jorel Veras Senior Operations Manager
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Previous
PRICE RANGE
$197 - $693 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn by marriott times square new york hotel new york city, residence inn new york city, marriott new york city, new york city residence inn, new york city marriott
LOCATION
United StatesNew YorkNew York CityManhattan / Tenderloin / Midtown West / Garment District / Midtown
NUMBER OF ROOMS
350
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Frequently Asked Questions about Residence Inn New York Manhattan/Times Square
Which popular attractions are close to Residence Inn New York Manhattan/Times Square?
Nearby attractions include New York Public Library (0.2 miles), Bryant Park (0.2 miles), and Mission Escape Games (0.3 miles).
What are some of the property amenities at Residence Inn New York Manhattan/Times Square?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
Which room amenities are available at Residence Inn New York Manhattan/Times Square?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn New York Manhattan/Times Square?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at Residence Inn New York Manhattan/Times Square?
Yes, parking is available to guests.
What are some restaurants close to Residence Inn New York Manhattan/Times Square?
Conveniently located restaurants include Royal 35 Steakhouse, Best Bagel and Coffee, and Gabriel Kreuther.
Are there opportunities to exercise at Residence Inn New York Manhattan/Times Square?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Residence Inn New York Manhattan/Times Square?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn New York Manhattan/Times Square?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn New York Manhattan/Times Square offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Residence Inn New York Manhattan/Times Square?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.2 miles), World Trade Center Memorial Foundation (3.2 miles), and Hamilton Park (2.0 miles).