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Residence Inn New York Manhattan/Times Square

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Residence Inn New York Manhattan\/Times Square
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2,089 Reviews from our TripAdvisor Community

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Showing 1,657: English reviews
Portland, Oregon
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

GOOD: This location is great, subway right across the street, very close to Times Square and theaters. Bryant Park is lovely and I always visit the library in NYC. And the people who work there. Not so good: I've called this one of my favorite NY hotels for a long time, but I guess it has been even longer since... More 

Helpful?
Thank 62Katie
1 review
3 of 5 stars Reviewed 3 days ago NEW via mobile

Hotel is okay. The downside is that they don't have room service. But it's an okay hotel. Oh the breakfast was terrible. Eggs were runny and pancakes were cold. There's a little market in the lobby that is pricey. A little bottle of orange juice that you can get out of a vending machine for 1.69 was 4.00. The beds... More 

Helpful?
Thank Samantha D
ManagerX1, Guest Relations Manager at Residence Inn New York Manhattan/Times Square, responded to this review

We are so sorry that our breakfast selections didn't live up to your expectations. We know how important it is for you to start your day off right, and we aim to send you off well rested and well fed. We have shared your feedback with our breakfast team. I am sorry that you were disappointed with the mattress in... More 

Calgary, Canada
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

First family trip to NYC (2 adults, 2 teens) and we always like to have a room with a kitchen area so chose the Residence Inn. The location could not have been more perfect. With the subway steps from the front door, we were able to easily get to Yankee Stadium, Central Park, Natural History Museum, the 9/11 Museum and... More 

Helpful?
Thank Bogeymama
ManagerX1, Manager at Residence Inn New York Manhattan/Times Square, responded to this review

Thank you for choosing our hotel and for sharing your excellent review. We are pleased that you enjoyed your first visit to this awesome city. We appreciate your comments about how convenient we are to Central Park, Times Square, Bryant Park, Broadway theaters and all other major attractions of the city. We are also happy that you liked your comfortable... More 

Orlando, Florida, USA
Level Contributor
60 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Rooms are could use updating. Breakfast was good but supposed to be open till 10 a lot of food gone before 9 and not replaced after 9. Elevators very slow. We asked for extra towels and another blanket (4 of us and only 3 towels in room). They were never delivered. Towels were Finally delivered late at night when we... More 

Helpful?
Thank drb651
ManagerX1, Guest Relations Manager at Residence Inn New York Manhattan/Times Square, responded to this review

We appreciate your loyalty to the Marriott brands. We strive to always live up to the Residence Inn brand standards, and I am sorry your experience here was disappointing. We apologize that your request for towels was never delivered and your request for a room on a high floor was not honored. We will share your feedback with our staff... More 

1 review
2 of 5 stars Reviewed 6 days ago NEW via mobile

Abbiamo alloggiato presso il Residence Inn a Manhattan per 8 notti. L'hotel, ottimo per la posizione nella sesta strada a due passi da Times Square e dalla 5th Avenue, è però risultato scadente sotto il profilo della pulizia e della generale tenuta delle camere. In particolare in bagno i rubinetti e della doccia e del lavandino erogavano acqua bollente o... More 

Helpful?
Thank Chiara M
ManagerX1, Guest Relations Manager at Residence Inn New York Manhattan/Times Square, responded to this review

Thank you for your review. I am pleased to hear that you enjoyed our excellent location. However, I am sorry that you had some Housekeeping and Maintenance service issues in your suite. We take these concerns seriously and use them for learning and training purposes with our staff. I have shared your comments with our head of Housekeeping and our... More 

Virginia Beach, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Every year my mother and I plan a girls trip to the city. We have stayed in plenty of hotels in Nyc but last year we decided to stay at the Residence inn at Central Park and loved it. This year my mom and I decided to plan a trip with my grandmother and needed a hotel with a bigger... More 

Helpful?
Thank Bclark90
ManagerX1, Manager at Residence Inn New York Manhattan/Times Square, responded to this review

Thank you for staying at the Residence Inn New York Manhattan/Times Square and being loyal towards our brand. We appreciate you mentioning our convenient location to a variety of outstanding restaurants and shopping. We receive many positive comments about being in the heart of Times Square so we are glad this helped make your stay more enjoyable. We are also... More 

Mumbai (Bombay), India
Level Contributor
42 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Located within walking distance from Grand Central, Times Square, Fifth Avenue. Ideal for business as also tourist. Large rooms with a full kitchen. Great breakfast, though busy, they manage the place well. Friendly service at all times. Great wifi.

Helpful?
1 Thank Kiran0405
ManagerX1, Manager at Residence Inn New York Manhattan/Times Square, responded to this review

Our thanks for reviewing your stay at the Residence Inn New York Manhattan/Times Square. It is great to know that our unique location and its closeness to everything Manhattan has to offer was the highlight of your visit. We are also delighted that you enjoyed our facilities and service during your visit. We appreciate you choosing to stay with us... More 

Lewisville, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I will run out of words before I can stop complaining. I stayed here 5 nights but it seemed like a month. Get ready for a dog kennel - terrible if you happen to be allergic to dogs (like me). The rooms smell like Fido. And there are no rooms which are "dog free" either - so don't ask. Elevators... More 

Helpful?
Thank Robert W
ManagerX1, Guest Relations Manager at Residence Inn New York Manhattan/Times Square, responded to this review

Thank you for choosing to stay at our hotel and for sharing your comments. We are disappointed to read about the numerous issues you encountered during your stay. Please accept our sincerest apology for failing to deliver the exceptional stay you deserved. All feedback is taken seriously, and the appropriate departments are being notified. We hope you will stay with... More 

Gaithersburg, Maryland
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Check in time is 4:00, so we were not surprised when we arrived at noon and told our room wasn't ready. However, our bags were tagged and secured in the back room until we checked in later. Also, we appreciated the third floor waiting area.....cool, quiet, comfortable sofas, clean restrooms to freshen up. Definite plus! Security requires a key card... More 

Helpful?
Thank Dancer123567
ManagerX1, Manager at Residence Inn New York Manhattan/Times Square, responded to this review

Thank you for being so specific in your evaluation of our hotel. We are glad to read that your overall visit to the Residence Inn New York Manhattan/Times Square was satisfactory. We are also happy that you enjoyed your spotless accommodation, our central location and the complimentary features we have to offer. Although you liked the most part of our... More 

Washington, D.C.
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just checked-in ... will update tomorrow after (the included) breakfast. But I wanted to note that Angela and Jose at the front desk were very polite and helpful. Another desk clerk - who shall remain nameless - was uncooperative. More to come ...

Helpful?
Thank crimsonkng
ManagerX1, Manager at Residence Inn New York Manhattan/Times Square, responded to this review

Thank you for staying at the Residence Inn New York Manhattan/Times Square and for writing about your ongoing experience. We are glad that you liked our front desk associates, especially the services rendered by Angela and Jose. We will surely share your kind words with them for a job well done. However, we are sorry for any inconvenience caused. Please... More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Breakfast
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Take advantage of amenities including a free daily breakfast and newspaper delivery, and free high-speed wireless Internet throughout the hotel. ... more   less 

Additional Information about Residence Inn New York Manhattan/Times Square

Address: 1033 Avenue of the Americas, New York City, NY 10018-5408
Location: United States > New York > New York City > Midtown , Garment District , Manhattan
Price Range: $254 - $628 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Residence Inn New York Manhattan/Times Square 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Residence Inn By Marriott Times Square New York Hotel New York City
Residence Inn New York City
Marriott New York City
New York City Marriott
New York City Residence Inn
Hotel Style:
#89 Romantic Hotel in New York City
#115 Family Hotel in New York City
#145 Business Hotel in New York City
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