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Residence Inn New York Manhattan/Times Square

Booking.com$199*
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Certificate of Excellence
05/07/2017 05/08/2017
1 room 2 adults 0 children
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Residence Inn New York Manhattan\/Times Square
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2,282 Reviews from our TripAdvisor Community

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Showing 1,789: English reviews
Start your review of Residence Inn New York Manhattan/Times Square
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Marietta, Ga
Reviewed 5 days ago NEW

I have stayed here twice in February for an event at Javits. The rooms are a good size for NYC and nice to have the appliances. Need better mattresses on sofa bed!! Breakfast is good with changing choices each day. Location is good for theater, subway and Times Square. Very busy and lobby staff was attentive. Will stay here again...

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Helpful?
Thank travelford
00gc, Manager at Residence Inn New York Manhattan/Times Square, responded to this review

Dear travelford, Thank you for staying at the Residence Inn New York Manhattan/Times Square while attending your event. It’s nice to know our location was convenient for your trip and that you liked your spacious room and our breakfast offerings. Thanks again for your business, and we look forward to welcoming you back in the future! Ariel Francesca Guest Relations...

Reviewed 1 week ago

Not sure if it was my mistake or miscommunication but i can say that this was worst hotel experience of my life till date.I had to reach NYC on 15th morning so I booked from 14th so that when I reach NYC I can simply go to hotel and sleep for some time after 6 hour of flight journey before...

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Helpful?
1Thank Anurag K
00gc, Manager at Residence Inn New York Manhattan/Times Square, responded to this review

Dear Anurag K, Thank you for taking the time to review our property. I was troubled to read about the service problems you experienced. Please accept my sincerest apology for what transpired. I have addressed this matter with the entire Front Office staff and we are taking every measure to ensure that this does not happen again. It's our goal...

Bethesda, Maryland
Reviewed 1 week ago

So lets start with the positive things, nice location, big rooms for NYC, and quiet Now the issues... they didn't honor my marriott profile basic requests, about no feather pillows. I had to call 2x and it took over 5 hours. This is always on all my reservations and has never been a problem. I stay with marriott all the...

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Helpful?
Thank Naomi G
00gc, Manager at Residence Inn New York Manhattan/Times Square, responded to this review

Dear Naomi G, Thank you for taking the time to review our property. I was extremely disappointed to read that we failed to meet your expectations. Please accept my sincere apology for the issues you encountered during your stay. You have my personal assurance that we are taking corrective steps to prevent this from happening again. We hope that you...

West Chester, PA
Reviewed 1 week ago

Visited Manhattan on vacation.. Hotel was nice, room was a little small but hey this is Manhattan! Breakfast was good and staff were very helpful. Our room was ready early which was big for us, since we arrived by train and had our luggage with us. Would stay again.

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Helpful?
Thank AnneWestChester_PA
00gc, Manager at Residence Inn New York Manhattan/Times Square, responded to this review

Dear AnneWestChester_PA, Thank you for sharing your wonderful experience at the Residence Inn New York Manhattan/Times Square. We are thrilled to read that you loved our helpful associates, breakfast offerings and your comfortable room as well. It was great to have you here, and we look forward to welcoming you back to our hotel the next time you're in New...

Kerrville, Texas
Reviewed 1 week ago

Stayed 7 nights with daughter and two granddaughters for Spring Break. There are numerous positive things to say about this hotel but this one negative almost outweighs the positive. The mattresses on both of our double beds made a "crunchy" sound whenever we repositioned on them . . . whether sitting on the bed, sleeping, getting up to go to...

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Helpful?
Thank 397nancyl
00gc, Guest Relations Manager at Residence Inn New York Manhattan/Times Square, responded to this review

Dear 397nancyl, It was a pleasure having you and your family as our guest at the Residence Inn New York Manhattan/Times Square. We are happy to know that you enjoyed your overall stay. However, I sincerely apologize for the problems you encountered with the comfort of our beds. I will share your comments with the appropriate team in an effort...

Reviewed 2 weeks ago via mobile

Great location. Pretty good view. Rooms (at least on our floor) old and didn't have all the amenities (broken appliances). The World Trade Center and Midtown properties are much better in my opinion. One front desk agent messed up my accounting so badly that the hold he had on two of my credit cards cost me a Hamilton ticket. Small...

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Helpful?
Thank heidi l
00gc, Guest Relations Manager at Residence Inn New York Manhattan/Times Square, responded to this review

Dear Heidi l, Thank you for taking the time to review our property. I was extremely disappointed to read that we failed to meet your expectations. Please accept my sincere apology for the issues you encountered during your stay. You have my personal assurance that we are taking corrective steps to prevent this from happening again. We hope that you...

Buenos Aires, Argentina
Reviewed 2 weeks ago via mobile

Plus points: best location in manhattan; great breakfast service (although it can be very crowded), good rooms with kitchen. We did not like that it was so full of people and there were 3 out of the 4 elevators running, that we needed to go thru the stairs 16 floors to get out after waiting more that half hour) The...

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Helpful?
1Thank Lucia P
00gc, General Manager at Residence Inn New York Manhattan/Times Square, responded to this review

Dear Lucia P, Thank you very much for staying with us. Please accept our sincere apologies for not meeting your expectations. It is important to our entire team that each guest enjoys a comfortable stay and outstanding service, so we are sorry that you did not have that experience during your visit. Our mission is “To Impress our Guests” so...

Waldorf, Maryland
Reviewed 2 weeks ago via mobile

This is the 3rd time I have stayed at the Residence Inn in Manhattan. I love it! It is convenient to everything. Walking is a breeze. The rooms are clean and the staff is very helpful and knowledgeable.

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Helpful?
1Thank World_Traveler237
00gc, Manager at Residence Inn New York Manhattan/Times Square, responded to this review

Dear World_Traveler237, Thank you for staying at the Residence Inn New York Manhattan/Times Square once again and for writing about your wonderful experience. It is a pleasure to read that you were impressed with our helpful associates, convenient location which was perfect for your needs and with your clean room as well. We appreciate your loyalty and look forward to...

Detroit, Michigan
Reviewed 2 weeks ago

We did not have a great view on the 17th floor but overall the room was nice, clean, and big enough for a family of four. Having the breakfast included is always great and the food was good. I did not get a chance to use the workout room this time. The only issue was the elevators where VERY slow...

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Helpful?
Thank julio6925
00gc, Manager at Residence Inn New York Manhattan/Times Square, responded to this review

Dear julio6925, Thank you choosing the Residence Inn New York Manhattan/Times Square once again and for sharing your experience. We are glad you enjoyed your overall time with us and were impressed with our courteous associates and convenient location. Nevertheless, we are sorry for the inconvenience you had due to the elevators. During our peak travel times, the elevators take...

New York
Reviewed 2 weeks ago

The Residence Inn/Manhattan Times Square is a mixed bag . . . mostly good, but with a few shortcomings. I stayed there for one night along with a child. Here’s my take: LOCATION: It’s a good location, within walking distance of the theater district, Bryant Park, Penn Station and Grand Central . . . close enough for those who can...

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Helpful?
3Thank NooYawkMama
00gc, Guest Relations Manager at Residence Inn New York Manhattan/Times Square, responded to this review

Dear NooYawkMama, Thank you for taking the time to post this great review. We are delighted to hear that you enjoyed your stay and that our excellent location helped make your stay a great one! We appreciate your comments that we are within walking distance to a variety of wonderful restaurants and shops. The excitement of Times Square is just...

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05/07/2017 05/08/2017
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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
One of the top hotels in Times Square, Residence Inn by Marriott New York Manhattan/Times Square invites you to take advantage of the many wonderful amenities we provide for business and leisure travelers. Our Bryant Park hotel's free daily breakfast and newspaper delivery offers a great way to start the day, and our free high-speed wireless Internet is available throughout our hotel 24 hours a day. Our all-suite accommodations give you the space you need to work or relax after a long day in New York City. From our Bryant Park hotel's excellent central location, you can access all that NYC has to offer: restaurants, bars, attractions, and corporate offices. Of course, should you want to stay at our hotel, we have a cozy lounge and bar that you may linger in. Visit us at Residence Inn by Marriott New York Manhattan/Times Square! ... more   less 

Additional Information about Residence Inn New York Manhattan/Times Square

Address: 1033 Avenue of the Americas, New York City, NY 10018
Location: United States > New York > New York City > Midtown , Garment District , Manhattan
Price Range: $265 - $531 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Residence Inn New York Manhattan/Times Square 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Residence Inn By Marriott Times Square New York Hotel New York City
Residence Inn New York City
Marriott New York City
New York City Marriott
New York City Residence Inn
Hotel Style:
#88 Romantic Hotel in New York City
#114 Family Hotel in New York City
#144 Business Hotel in New York City
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Questions & Answers

Here's what travelers have asked, with answers from Residence Inn New York Manhattan/Times Square staff and other travelers.
77 questions
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Rio de Janeiro, RJ
1 month ago

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Questions? Get answers from Residence Inn New York Manhattan/Times Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The higher the floor, the less traffic noise”
NooYawkMama, 2 weeks ago | Read review
“Try for a corner room”
leslieh243, 4 weeks ago | Read review
“Higher the better but the lifts take a while to get to you.”
NoodleDurban, 4 weeks ago | Read review
“All floors alike but a low floor would allow you to walk up/down stairs if lifts are frustrating you.”
eddiekelly, 4 weeks ago | Read review
“Room on higher floor are quiet with great views”
451louisej, Mar 19, 2017 | Read review
5 of 5
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