Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Courtyard New York Manhattan/Upper East Side garners appreciation for its prime location and the professionalism of its staff, with guests highlighting the convenience and safety of the neighborhood. Cleanliness is a strong suit, with the hotel earning praise for its well-maintained rooms and effective housekeeping.
However, some travelers feel the atmosphere and rooms could benefit from a refresh, citing dated decor and amenities. While the hotel's value receives mixed reviews, its proximity to transit and local amenities is a bonus, even as guests note the limited on-site facilities.
Location
Convenient
Atmosphere
Tired
Rooms
Comfortable
Value
Reasonable
Cleanliness
Meticulous
Service
Friendly
Amenities
Satisfactory
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We recently stayed in, I believe, room 1214. The hotel was fine. I really recommend that either the head person in charge of the rooms being cleaned or some part of management, personally check how the sink and tub drain and how the toilet flushes. Not just this hotel, all hotels/motels. Also, the baseboards should be cleaned regularly. The sink in this room was slow to drain, but a tiny hook, behind the bathroom door held a former guest's towel. I would stay here again, but I think that it is important to mention these things so it could be rectified on a regular basis.
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Date of stay: March 2020
Rooms
Cleanliness
Service
Room Tip:no matter where you stay, check how the shower & sink drain.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sightseer18863382847, Director of Front Office at Courtyard New York Manhattan/Upper East Side
Responded Mar 26, 2020
Greetings 365brendah, Thank you for taking the time to share your valuable feedback. My name is Karim Gittings and I am the Director of Front Office at the Courtyard New York Manhattan/Upper East Side. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent this issue from occurring in the future. Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at 917-492-3717. I look forward to speaking with you in order to restore your confidence in the Courtyard New York Manhattan/Upper East Side. Sincerely, Karim Gittings Director of Front Office Courtyard Upper EastSide NY karim.gittings@marriott.com 917-492-3717
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This is a reasonably priced hotel on the UES in a great location - walking distance to the Met, the East River promenade, the Guggenheim, and Central Park. The room was small and when you opened the closet, a person could get through. It has a coffee maker, a small refrigerator, and a microwave. They clean the rooms every day, but I would gladly trade off the daily cleaning service for breakfast. I understand that with the pandemic, many hotels stopped serving breakfast, but at the Fairfield Inn (another Marriott property) in Greensboro, they serve a great breakfast to go and last time I stayed, even had hot items on weekends. Given NYC is so expensive, breakfast would be an added incentive to stay at the hotel. The king sized bed was very comfortable.
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Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MartynCourtyard, General Manager at Courtyard New York Manhattan/Upper East Side
Responded Sep 13, 2021
Thank you for this wonderful review, Picu! We're excited to know your time at Marriott Courtyard New York Manhattan/Upper East Side was so enjoyable! We endeavor to offer an excellent experience for all of our guests so we're glad you were able to take advantage of our convenient location in the heart of the city. We look forward to hosting you again soon for another unforgettable experience! Have a fabulous day!
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The hotel’s location makes it a good jumping off point for various activities in upper and even mid Manhattan. On my short stay I was easily able to walk to a nearby hospital, feeling quite safe even late at night (although walking cautiously; it IS New York!) and was able to take uber and cabs to destinations further uptown. Check in was fast as was checkout. The room was small but comfortable and clean. There was a microwave for tea ( and anything else) and all the usual amenities including dryer and iron.My one grouse was that there was no robe. All in all, this is a convenient and functional hotel. And decent,y priced too.
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Date of stay: March 2020
Rooms
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Courtyard Marriott upper east side is not what they represent online. The hotel does not meet the basic standards of the Marriott Brand. The room we were provided was old, dirty, disgusting. When we turned on the bathroom tub facets the water coming out of the facets was brown my kids starting screaming! Since my husband is from NY he said this happens when you don’t turn on the water for sometime. The bathroom vents were full of mold, the mirrors chipped, the carpet in the bedroom was dirty & worn down & ripped as if it was a worn carpet from the 80s. The sheets were stained & when they changed them the new sets were stained as well, all of there linens are stained with rust stains. The towels all smell as when a dryer is burning the clothes. The drinking glasses in the room were dirty lipstick on them! We checked for bed bugs thankfully they passed as finding a hotel in NYC during the week of New Years is almost impossible as most were full (I called other 4-5 star hotels in the area). I made the mistake of believing the Google reviews. This not a 3 star hotel I would say they are 2 star if that. I never stay in a hotel under 4 star for leisure but since I do travel for business and have had good experienced with the M Courtyards we opted to be away from the noise and crowds of the city & stay on the upper east side (note this property is at the very end of the upper east not I’m the enter if it as we expected). The entire hotel is poorly managed the hotel is falling apart: from the elevators, hallways to the hotel rooms. The hotel is dirty, an old structure that is well maintained can be quaint. Holes in walls, torn carpets, mold in vents etc. are just poor management. Marriott needs to perform inspections on the franchised properties to ensure all owners are meeting the Marriott brand of standards. Completely unacceptable our family had a horrible stay! Management could care less they just want to generate income without reinvesting into the structure. Note we reported most of the problems but were told the entire hotel was fully booked that our room could not be changed. I am quite certain all of the Rooms in that hotel are falling apart. If you are use to nice hotels & travel often you know the standards of what to expect courtyards are not Ritz Carltons but usually are clean & practical. This hotel did not even meet basic standards of a Marriott Courtyard! This review if for the Courtyard Marriott on the Upper East Side perhaps other Courtyards in NYC are managed by a different team/owner and perhaps are in better condition.
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MartynCourtyard, General Manager at Courtyard New York Manhattan/Upper East Side
Responded Jan 1, 2020
We appreciate you taking the time to share your feedback, Explorer614109. We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.
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WOW! This is the best hotel I have every stayed at in 20 years! The staff are sincerely helpful, caring and demonstrate the highest level of customer service! Willie Howard greet us every morning with outstanding genuine friendliness and speedy checkout and wishing us a good day. His calm personality was always comforting and sincere. Yenny and Kareem were also fantastic and helped us during our stay. We had to check out before our original departure and everyone said that was very fine. The housekeeping and maintenance were also extremely helpful and always asked to help! Thank you!
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Date of stay: January 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MartynCourtyard, General Manager at Courtyard New York Manhattan/Upper East Side
Responded Jan 19, 2020
Thank you for sharing this glowing review, Joy! We are delighted to hear about your experience at Marriott Courtyard New York Manhattan/Upper East Side! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging. We'd love to share another positive, fun experience with you in the future. Have a fantastic day!
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I have been trying really hard to give this place a chance since it belongs to Marriott chain but my disappointment every time is bigger to a point that I will never go back there again. I’m a Titanium member and this fact is never appreciated in a sense that I never get any complimentary upgrade even though the suites were available. The front desk assistant basically blew me away and gave me a lousy small room. On top of that, when I booked it via the BonVoy App, I was supposed to get a $250 registration discount...it never happened and they charged me a full price! It took a mechanic an hour to come and fix the TV that never worked and the manager never called me back in the morning, per my request. To top it all it’s a filthy place and I will never return,
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Date of stay: May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MartynCourtyard, General Manager at Courtyard New York Manhattan/Upper East Side
Responded May 26, 2021
Thank you for sharing your feedback. We regret that your experience with us was less than ideal. We're disappointed to hear the service you received wasn't up to par. Providing our guests with exceptional service is something we take seriously. Please know this will be addressed with the appropriate members of our team so we may improve for the future. We hope you'll give us another chance to show you the service we're truly capable of providing.
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Overall this property was OK. Underwhelming in many aspects especially upkeep of the rooms! My adult daughter and I try to visit NYC a couple times a year and stay in a different neighborhood each time. We have never stayed up here and were a bit concerned about being disconnected because it is 92nd and 1st Ave. But the location except for the long walk to the subway was actually our favorite. There is a lot of places to eat and shop and it’s quiet but does not take away from the NYC vibe that we love. However the hotel needs much improvement as one reviewer stated how the slow the elevator is. We were on 14th floor. And if you’re in a hurry stay on a lower floor. Also upon entering our room we found no soaps at all. Luckily housekeeping was on the floor and she didn’t realize it was empty. OK. Maybe she would have noticed had she actually cleaned the bathroom. Sorry. No pics. But there was a lot of hair that was not ours that she cleaned up. The fixtures throughout the room need a lot of attention. There was a stain on one of the lamps. Chipping wood and paint on door frames. The fridge cabinet door was hanging basically by one hinge. Overall just not what someone would expect in a normally $350 a night hotel. Luckily I was able to use my government discount and got the room for $220 a night but is still a lot for the lack of cleaning and attention the rooms need. We did not complain to the front desk as I wasn’t disgusted with the room. This is really just for anyone looking to stay here so they are aware. I hope these issues get resolved because as a Bonvoy Silver Elite member I would like to stay at this location again
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Date of stay: July 2022Trip type: Traveled with family
Room Tip:Long walks to the subway
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MartynCourtyard, General Manager at Courtyard New York Manhattan/Upper East Side
Responded Jul 12, 2022
We appreciate your feedback. We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'll be addressing your concerns with the appropriate members of our team. We'd love to see you again in the future to share a more positive experience with you.
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Marriott is our preferred hotel & this one does not disappoint. Stayed on 12th floor and had a great view of city. Clean room, friendly staff, great fitness center. Stop by the Blue Moon bodega across 1st street. You can get - 2 large coffee & 2 egg sandwiches for $9.00. Also pizza place at 92nd & 2nd was delicious. Plenty of Asian food too. 2nd street subway an easy walk from hotel & easy access to LaGuardia airport.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MartynCourtyard, General Manager at Courtyard New York Manhattan/Upper East Side
Responded Feb 15, 2020
Thanks for the amazing review! It's wonderful you enjoyed your time at Marriott Courtyard New York Manhattan/Upper East Side so much! We're delighted you appreciate our convenient location with its stunning views. We love sharing our breathtaking sights with our guests and your praise lets us know we're succeeding! We look forward to hosting you again soon for another excellent experience! Have a lovely day!
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The location worked well for my purposes in NYC, but the overall experience of staying here was just this side of depressing. I splurged and booked a corner room, but the room still seemed dark and was filled with nicked woodwork and stained upholstery. It took three days of misinformation from the reception staff and promises to send an engineer to address the Arctic temperature in the room and my inability to turn off the a/c before an engineer finally did show up and tell me that there was no way to turn off the a/c in a corner room. I barely slept the first few nights due to a throbbing motor noise; the only reception staff person who was actually helpful assisted me in changing rooms. There was no attempt at any sort of COVID safety protocols, and this at a time when a new variant was surging in NYC.
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Date of stay: June 2022
Location
Service
Sleep Quality
Room Tip:Higher floors are quieter, but the elevator takes forever to get there
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MartynCourtyard, General Manager at Courtyard New York Manhattan/Upper East Side
Responded Jul 12, 2022
Thank you for sharing your review, dsarahj. We're glad to hear you enjoyed your recent stay with us. It's pleasing to hear you enjoyed our prime location. We truly value your feedback regarding our accommodations and services. We'll take this into consideration as we move forward to improve for the future. We look forward to hosting you again next time you're in town. Have a wonderful day.
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Stayed here for 2 nights unfortunately we had to move out because it was very far from Times Square. So be careful when booking a Marriott - check the street / address first! There are no porters to assist you with your luggages though there was a staff asking us to move our car out of the unloading area (in an unfriendly manner) while we were unloading our luggages. I don’t understand what he was saying but it was something like we cannot park there. About 30mins after that, we saw a different car parked on the same exact spot. Weird.
A guy on duty at night was also unfriendly. He was curt and unsmiling. Gave the impression that you are disturbing him.
I guess the cheap rates of the hotel doesn’t come with (good) customer service.
The room was ok, nothing special about it and was clean. Though there will be missing grouting, tapes on the ceiling, etc. The bathroom had a tub/shower but water reaches out of the tub when you shower even when you use the shower curtains. So expect wet/flooded floor the whole day until room cleaning the next day.
If you’re traveling on a budget and would be out the whole day, this hotel will be ok. I suggest buying the 1week subway pass so you can save on the trips going around the city.
We moved to Marriott Marquise after our 2nd day and it was way better - in terms of rooms, location and customer service. It was our first time to try a Marriott when we checked in at the Courtyard and it if not for Marquise, our first Marriott experience would have been a blah.
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Date of stay: March 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MartynCourtyard, General Manager at Courtyard New York Manhattan/Upper East Side
Responded Mar 6, 2020
Thank you for taking the time to submit this feedback, anabbbbbb. We are always working very hard to provide the best experiences for all of our guests. It's unfortunate to see that we could have done more for you during your stay. We will share your concerns with our team moving forward. We hope you will give us another opportunity to provide a better experience for you in the future. We look forward to that chance.
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There are more places to choose from in the New York City area.
PRICE RANGE
$282 - $502 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard by marriott new york manhattan / upper east side hotel new york city, courtyard upper east side, courtyard new york city, new york city marriott, new york city courtyard
LOCATION
United StatesNew YorkNew York CityUpper East Side / Yorkville / Manhattan
NUMBER OF ROOMS
226
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to Courtyard New York Manhattan/Upper East Side?
Many travelers enjoy visiting Hamilton Park (3.8 miles), Theodore Roosevelt Birthplace National Historic Site (3.7 miles), and United Nations Headquarters (2.5 miles).
