We booked two rooms at this hotel for a longer time because of the location. However we had to terminate the stay and moved to another hotel nearby because we couldn’t stand the problems. First of all, it is very noisy. We were bothered by the noises from the streets outside and also by the loud voices in the hallways. There are only two slow elevators for many hotel rooms and the air time was very long. The hotel rooms were extremely small that was basically a bed. The AC was either not cold enough or too cold and noisy. There is no breakfast at all.
We stayed here in August 2022 during a heat wave. The AC did NOT work. We called down to the front desk, they sent someone to "fix" it and it still didn't work -- but the guy called it good, so on his way he went. The shower curtain was too short, so the bathroom floor got flooded. Don't waste your time staying here -- it's a disaster.
Excellent experience at this hotel, special mention to Willie Howard who was very kind, gentle, friendly and fun with our family group! The coffee you can get at the reception is very good. There is excellent mobility from the hotel either via public transport or Uber. The cleaning services fully complied with what was promised. We were very struck by the comfort of the mattresses on the beds.
Had high expectations for this hotel as our hospital staff suggested it. It was not to our liking. No breakfast arrangements, parking was extremely expensive and valet was not easy to utilize. We found the staff to be unfriendly. Would suggest a hard look from management
I stayed here 7/8 to 7/11. I was visiting my college aged son who is doing an internship and lives close by at the 92 Y. I usually stay at Embassy Suites hotels when I can. But this Courtyard was close to where I wanted to be. . I asked for a room with two beds, an early check in and a room with a view. I got all 3. It’s expensive, but all of NYC is expensive. I like that it is in a true neighborhood and not touristy Times Square.
This Hotel needs to be demolished and rebuilt Rooms small, old looking an dark There are no amenities here Very basic Ice machine does not work, no food , no upgrades, people not so friendly Only one person Visham, went out of his way to help us out Seek other accommodations not here
Overall this property was OK. Underwhelming in many aspects especially upkeep of the rooms! My adult daughter and I try to visit NYC a couple times a year and stay in a different neighborhood each time. We have never stayed up here and were a bit concerned about being disconnected because it is 92nd and 1st Ave. But the location except for the long walk to the subway was actually our favorite. There is a lot of places to eat and shop and it’s quiet but does not take away from the NYC vibe that we love. However the hotel needs much improvement as one reviewer stated how the slow the elevator is. We were on 14th floor. And if you’re in a hurry stay on a lower floor. Also upon entering our room we found no soaps at all. Luckily housekeeping was on the floor and she didn’t realize it was empty. OK. Maybe she would have noticed had she actually cleaned the bathroom. Sorry. No pics. But there was a lot of hair that was not ours that she cleaned up. The fixtures throughout the room need a lot of attention. There was a stain on one of the lamps. Chipping wood and paint on door frames. The fridge cabinet door was hanging basically by one hinge. Overall just not what someone would expect in a normally $350 a night hotel. Luckily I was able to use my government discount and got the room for $220 a night but is still a lot for the lack of cleaning and attention the rooms need. We did not complain to the front desk as I wasn’t disgusted with the room. This is really just for anyone looking to stay here so they are aware. I hope these issues get resolved because as a Bonvoy Silver Elite member I would like to stay at this location again…
The location worked well for my purposes in NYC, but the overall experience of staying here was just this side of depressing. I splurged and booked a corner room, but the room still seemed dark and was filled with nicked woodwork and stained upholstery. It took three days of misinformation from the reception staff and promises to send an engineer to address the Arctic temperature in the room and my inability to turn off the a/c before an engineer finally did show up and tell me that there was no way to turn off the a/c in a corner room. I barely slept the first few nights due to a throbbing motor noise; the only reception staff person who was actually helpful assisted me in changing rooms. There was no attempt at any sort of COVID safety protocols, and this at a time when a new variant was surging in NYC.…
There wasn't really anything wrong with this hotel, but it was a bit disappointing. My room didn't look anything like the ones shown on their website so I'm assuming that some rooms are refurbished (and used for advertising on the website) and some rooms are not. My room definitely was not. Color scheme was very dreary and the bathroom was very dated and the color of nicotine. Large a/c unit under the window which was really noisy. There is no restaurant or even breakfast at this hotel - there was a coffee urn in the lobby in the morning but that was all.
My husband, adult daughter, and I stayed here this past weekend, so we could attend our grandson’s birthday party. Our son lives in the apartment next door and we have stayed at this property at least six times since they moved in. While convenient, I honestly dread staying in this property. The rooms are tiny, dingy, and dark. The upholstered chair in our room belonged in a dumpster. It had all sorts of questionable stains on it. We are titanium Marriott members, but that does not seem to make any difference in the quality of room we are given. I would suggest staying anywhere but here!