Courtyard New York Manhattan Upper East Side
1,082 reviews
#315 of 507 Hotels in New York City
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Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Courtyard New York Manhattan Upper East Side
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#315 of 507 hotels in New York City
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Come stay at Courtyard by Marriott New Manhattan/Upper East Side, a hotel in New York City set along the East River close to all of the top destinations in Manhattan. We reside in an upscale neighborhood just a short walk from The Metropolitan Museum of Art, Madison Avenue and Central Park.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Snack bar
Children's television networks
Business Center with Internet Access
Conference facilities
Steam room
Paid public parking nearby
Wifi
Fitness / spa locker rooms
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Housekeeping
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, Russian, Spanish, Hindi and 2 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
123Restaurantswithin 0.3 miles
13Attractionswithin 0.3 miles
Contact
410 East 92nd Street, New York City, NY 10128-6881
Getting there
96th StNew York City Subway6 min
86th StNew York City Subway7 min
Rental CarsSee rental cars from $25/day
1,082Reviews57Q+A100Room tips
Reviews
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Popular mentions
I stayed here December 8-9 and in the middle of Covid and masks and everything else nasty that 2020 has ushered in, I found an oasis of kindness among Lucy P and Wille Howard. Saying they went above and beyond for me and my mother is an understatement. They went so far above and beyond that it brought tears to my eyes. My father was at mount Sinai having surgery and they actually allowed us to check in a 615 am! Now, I travel a ton for work and have never encountered kindness like this. The hotel is clean and neat and felt very safe and it was a 20 min walk to the hospital’s 5th Ave outpost. They are taking every Covid precaution to keep you safe. Willie provided us with excellent dining recommendations and made a very tough trip and lot easier. I wouldn’t stay anywhere else in the city and highly recommend. Thank you, Willie and Lucy!!!!…
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Date of stay: December 2020Trip type: Traveled with family
Helpful
Response from MartynCourtyard, General Manager at Courtyard New York Manhattan Upper East Side
Responded Dec 10, 2020
Thank you for the excellent rating! We're so glad that you've enjoyed your stay at Marriott Courtyard New York Manhattan/Upper East Side so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!
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My husband and I have stayed at this hotel 6 times since Oct 2019.. Each time I had surgery at nearby hospital All staff was very accommodating to anything we may have needed. This last stay was 24 days but the staff would help us locate areas that we needed to get to. Willie went above and beyond if we needed any help at any point. We really got to know Willie being up there almost a month. He always greeted us with a smile snd excitement. Martin, CEO, was very helpful to us also Minor issue with the room so he got us into different room very fast. We were only planning on staying a week or so and they kept extending me. Martin would extend our stays for us so we didn’t have to move our stuff several time. Like I said. Everyone is very nice including the security guards which made u feel safe at the hotel. Hoping not to make any more trips after the 6 recent up there from KY. If we do have to make another trip our stay will be at this hotel again. …
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Date of stay: November 2020Trip type: Traveled with family
Helpful
Response from MartynCourtyard, General Manager at Courtyard New York Manhattan Upper East Side
Responded Dec 10, 2020
Thank you for sharing this glowing review, K! We are delighted to hear about your experience at Marriott Courtyard New York Manhattan/Upper East Side! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging. We'd love to share another positive, fun experience with you in the future. Have a fantastic day!
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If you’ve read my reviews, you’ve likely noticed that for me, it’s almost always the staff, not the property itself, that earn a review, either good or bad. In this case it’s a bad one. I’ve stayed here many times, over the years the valet parking situation has gotten worse and worse. For a while now, you must text the valet’s personal cell 30-45 minutes before you need your car as the valet is only marginally associated with the hotel and is rarely on site. At least initial parking of the car was painless until recently; you’d pull up, check in and eventually someone would park your car and you’d get a claim ticket with the number to text for retrieval written on the back. Well now, in order to get your car parked, the front desk hand writes a phone number for you to call to arrange for pick up with the off site valet. The front desk absolutely refused to call the valet for me despite my hands being full of luggage and simultaneously wrangling a toddler. When I said that I’d leave the car and deal with it later, the front desk lied and told me that hotel security would call the police and I’d get ticketed if I left the car. Yeah, that’s not how it works, the NYPD doesn’t write tickets on private property. At this point, why even advertise that you offer valet parking at all? Is it so hard for the front desk to make that call for me? This is not the service nor the consistency we’ve come to expect from the Marriott brand. It’s especially disappointing because I’ve done CX strategy consulting work for Marriott corporate. It’s time for this property’s management to step it up and learn how to deliver customer experience with consistency, context, continuity, and choice.…
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Date of stay: October 2020Trip type: Traveled on business
Helpful
Response from MartynCourtyard, General Manager at Courtyard New York Manhattan Upper East Side
Responded Oct 30, 2020
We appreciate you taking the time to share your feedback, PapmientoToday. We're disappointed to hear that your experience was tarnished by your interactions with some members of our team. Please know that we are dedicated to providing only the most attentive and courteous service to each individual staying in our hotel so we'll be sure to discuss your concerns moving forward. We hope you'll give us another opportunity to host you in the future for a more positive experience.
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As I had things to do at a nearby senior home and wanted to minimize the chances of not only my contracting COVID-19 but also the possibility exposing a very vulnerable group of people to the disease, I booked this hotel because their website states 'Face coverings are required in all indoor public areas'. However, during my stay, there were several instances when guests and even staff were not wearing face coverings. Once when I approached a man in the elevator who was not wearing a face covering, his reply was "then get your ass off the elevator" which I did. I talked to the manager, Martyn, about my concerns and he assured me he would have a discussion with the staff. Either he was giving me lip service or the staff ignored his recommendations as throughout my stay I still witnessed several instances where both the staff and guests were not wearing face coverings. One evening the reception expressed annoyance when I told her there was a guest in the lobby who was not wearing a face covering. She did nothing about it. In the end, after I had finished my business, I cut my stay short as the hotel failed to do as stated on their website and I did not want to risk contracting COVID-19 so I could visit my friends who lived in the city. To add insult to injury, when checking out, the receptionist appeared annoyed when I asked her to print out my invoice, she kept saying it was sent in an email. At my insistence, she finally printed it and I noticed that my first night (booked as a separate reservation) was not included. Then she seemed to reprimand me as she said 'you should have told me in the first place'. I never received an email with the invoice for that first night. Oh, the housekeeping staff were friendly and provided very good service.…
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Date of stay: August 2020
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from MartynCourtyard, General Manager at Courtyard New York Manhattan Upper East Side
Responded Aug 25, 2020
We appreciate you taking the time to share your feedback. We deeply regret the challenges you had during your time with us and that your stay was anything less than ideal. The security and safety of our guests is of the utmost importance so we're disheartened that you had such problems. We hold ourselves to a much higher standard of service so we'll be sure to address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
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This hotel has the best staff in New York. Mr. Willie is truly AMAZING. He's the most courteous, informative and professional front desk staff I've come across. Dealing with COVID is very stressful on everyone But the staff at the Courtyard Marriott in New York Manhattan Upper East Side are doing an amazing job maintaining social distancing and cleanliness.
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Date of stay: August 2020Trip type: Traveled on business
Value
Service
Sleep Quality
Room Tip: rooms on the upper floors have a better view.
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Helpful
Response from MartynCourtyard, General Manager at Courtyard New York Manhattan Upper East Side
Responded Aug 18, 2020
Thanks for the fantastic review! It's excellent you had such an amazing stay at Marriott Courtyard New York Manhattan/Upper East Side! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see! We can't wait until your next visit so we can share another fantastic experience with you soon! Have a beautiful day!
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PRICE RANGE
$147 - $428 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard by marriott new york manhattan / upper east side hotel new york city, courtyard upper east side, courtyard new york city, new york city marriott, new york city courtyard
LOCATION
United StatesNew YorkNew York CityUpper East Side / Yorkville / Manhattan
NUMBER OF ROOMS
226
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Claim Your Listing Frequently Asked Questions about Courtyard New York Manhattan Upper East Side
Which popular attractions are close to Courtyard New York Manhattan Upper East Side?
Nearby attractions include Gracie Mansion (0.3 miles), East River Waterfront Esplanade (0.2 miles), and Church of the Holy Trinity (0.2 miles).
What are some of the property amenities at Courtyard New York Manhattan Upper East Side?
Some of the more popular amenities offered include free wifi, a fitness center, and a business center.
What food & drink options are available at Courtyard New York Manhattan Upper East Side?
Guests can enjoy a snack bar during their stay.
Is parking available at Courtyard New York Manhattan Upper East Side?
Yes, a parking garage, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Courtyard New York Manhattan Upper East Side?
Conveniently located restaurants include San Matteo Pizza Espresso Bar, Nick's, and Cafe d'Alsace.
Are there opportunities to exercise at Courtyard New York Manhattan Upper East Side?
Yes, guests have access to a fitness center and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Courtyard New York Manhattan Upper East Side?
Yes, dry cleaning and laundry service are offered to guests.
Does Courtyard New York Manhattan Upper East Side offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Courtyard New York Manhattan Upper East Side?
The staff speaks multiple languages, including English, Spanish, Russian, Portuguese, Hindi, and Korean.
Are there any historical sites close to Courtyard New York Manhattan Upper East Side?
Many travelers enjoy visiting Hamilton Park (3.8 miles), Theodore Roosevelt Birthplace National Historic Site (3.6 miles), and United Nations Headquarters (2.5 miles).
Is Courtyard New York Manhattan Upper East Side accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.