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WestHouse Hotel New York

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201 West 55 Street, New York City, NY 10019-5203
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (498)
Room & Suite (574)
Dining (42)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 08/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#132 of 516 hotels in New York City
Location
Cleanliness
Service
Value
Travelers' Choice
Just steps away from Central Park & Carnegie Hall, WestHouse is more than just a new boutique hotel; it is an entirely new hospitality concept that provides a curated portfolio of upscale services and amenities at an unprecedented value, and an elevated level of intuitive service designed to satisfy the world’s most discerning guests in an environment reminiscent of a luxurious New York Townhouse.
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Full view
Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Taxi service
Business Center with Internet Access
Meeting rooms
Rooftop terrace
Wifi
Bar / lounge
Breakfast available
Breakfast buffet
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Safe
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Boutique
Languages Spoken
English

Location

Full view
100Great for walkers
Grade: 100 out of 100
456Restaurantswithin 0.3 miles
104Attractionswithin 0.3 miles
2720Reviews58Q+A100Room tips
Traveler rating
  • 1,772
  • 517
  • 225
  • 116
  • 90
Time of year
Traveler type
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Selected filters
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  • English
Popular mentions
kateolenya wrote a review May 2021
Sonora, California2 contributions
The hotel is good. Rooms are nice and clean. The location is great - it’s only a short walk to the Central Park and times square, so if you’re planning to explore the city on foot, this is definitely a good choice. Some rooms need minor renovation - new layer of fresh paint or new blinds would definitely have a positive impact on the overall look. The staff here is amazing! First of all, everybody here is nice, pleasant, and are good at what they do. I wanted to specifically mention the lady at the counter who left a very good impression, and, most importantly, manger Elizabeth, who is went above and beyond to ensure that our stay here is pleasant and quickly resolved the issue we had (we were booking through different company, so definitely not this hotel’s fault). I would say that work Elizabeth did for us left the biggest impact on our stay here - knowing that people like her are working here, I will definitely stay here again and recommend this place to friends I’m attaching the night view from my room - you can see the Times Square
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Date of stay: May 2021Trip type: Traveled with friends
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Dan M wrote a review Feb 2021
1 contribution1 helpful vote
We booked, and paid upfront for a stay at Westhouse in December last year and were really looking forward to it. Unfortunately, due to the pandemic we were unable to go. We cancelled very early and requested a refund which we were promised. Despite numerous attempts Westhouse have not refunded the money and now are ignoring our emails. DO NOT BOOK ROOMS HERE UNLESS YOU LIKE THROWING YOUR MONEY AWAY!
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Date of stay: December 2020Trip type: Traveled with family
1 Helpful vote
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Ricardo F wrote a review Jan 2021
Caxias Do Sul, RS438 contributions81 helpful votes
+1
My first stay at Westhouse in Feb/20 (just before the pandemic) was excellent. Staff is nice and helpful specially the concierge. Very comfortable room, good breakfast and no complaints of any kind. Walking distance from broadway and a metro station just around the corner to go anywhere in Manhattan.
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Date of stay: February 2020
Rooms
Cleanliness
Service
Room Tip: Higher floors offer great views of Manhattan.
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2 Helpful votes
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Pater289 wrote a review Nov 2020
London5 contributions1 helpful vote
I have been trying to contact the hotel since June re a refund I am due for a visit which can't take please, no one is answering my many emails and the phone line just rings out HOWEVER the phone line to take new bookings is open but no one can help me with refund except logging an email with customer service who no one returns my calls. I was due to visit the hotel on 22.11.20 due to covid our flight was cancelled so have been asking for a refund since June. I have had no communication to tell me the hotel is even closed. The lack of service has been horrendous - AVOID
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Date of stay: November 2020
1 Helpful vote
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mouleberg wrote a review Oct 2020
Hampshire, United Kingdom2 contributions2 helpful votes
Just a warning. I was ripped-off for over $300 for services including (quote) "the use of the fridge", not that there was anything in the fridge - this is the cost of keeping it cold... The hotel was OK, but they scam you with a pre-authorisation on your credit card for damage etc (which is reasonable) but then once you've left, a couple of weeks later you get a bill for stuff you've never used - or wanted - & in my case #voyageprivé (travel agent) didn't accept responsibility for. Ignore the photos of the terrace too - it's going to be closed for 5 years & is unusable. They might as well have had 'Milo' from Times Square as the doorman, demanding $20 just to open the door. READ THE SMALLPRINT & ideally book elsewhere.
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Date of stay: February 2020
Rooms
Cleanliness
Service
2 Helpful votes
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PRICE RANGE
$266 - $584 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityMidtown West / Midtown
NUMBER OF ROOMS
172
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Frequently Asked Questions about WestHouse Hotel New York
Which popular attractions are close to WestHouse Hotel New York?
Nearby attractions include The Museum of Modern Art (MoMA) (0.3 miles), Big Apple Jazz Tours (0.2 miles), and Wicked (0.3 miles).
What are some of the property amenities at WestHouse Hotel New York?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
Which room amenities are available at WestHouse Hotel New York?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at WestHouse Hotel New York?
Guests can enjoy free breakfast and a lounge during their stay.
What are some restaurants close to WestHouse Hotel New York?
Conveniently located restaurants include Loi Estiatorio, Le Bernardin, and Beyond Sushi.
Are there opportunities to exercise at WestHouse Hotel New York?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at WestHouse Hotel New York?
Yes, dry cleaning and laundry service are offered to guests.
Does WestHouse Hotel New York offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Are there any historical sites close to WestHouse Hotel New York?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (4.0 miles), World Trade Center Memorial Foundation (4.0 miles), and Hamilton Park (2.0 miles).
Is WestHouse Hotel New York accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.