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201 West 55 Street, New York City, NY 10019-5203
COVID-19 update: See the added health and safety measures this property is taking.Read more
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About

#127 of 509 hotels in New York City
Location
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Service
Value
Travelers' Choice
Just steps away from Central Park & Carnegie Hall, WestHouse is more than just a new boutique hotel; it is an entirely new hospitality concept that provides a curated portfolio of upscale services and amenities at an unprecedented value, and an elevated level of intuitive service designed to satisfy the world’s most discerning guests in an environment reminiscent of a luxurious New York Townhouse.
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Property amenities
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Room features
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2,717Reviews58Q+A100Room tips
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Popular mentions
Pater289 wrote a review Nov 19
London5 contributions
I have been trying to contact the hotel since June re a refund I am due for a visit which can't take please, no one is answering my many emails and the phone line just rings out HOWEVER the phone line to take new bookings is open but no one can help me with refund except logging an email with customer service who no one returns my calls. I was due to visit the hotel on 22.11.20 due to covid our flight was cancelled so have been asking for a refund since June. I have had no communication to tell me the hotel is even closed. The lack of service has been horrendous - AVOID
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Date of stay: November 2020
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mouleberg wrote a review Oct 2020
Hampshire, United Kingdom2 contributions1 helpful vote
Just a warning. I was ripped-off for over $300 for services including (quote) "the use of the fridge", not that there was anything in the fridge - this is the cost of keeping it cold... The hotel was OK, but they scam you with a pre-authorisation on your credit card for damage etc (which is reasonable) but then once you've left, a couple of weeks later you get a bill for stuff you've never used - or wanted - & in my case #voyageprivé (travel agent) didn't accept responsibility for. Ignore the photos of the terrace too - it's going to be closed for 5 years & is unusable. They might as well have had 'Milo' from Times Square as the doorman, demanding $20 just to open the door. READ THE SMALLPRINT & ideally book elsewhere.
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Date of stay: February 2020
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Cleanliness
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1 Helpful vote
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Marie H wrote a review Aug 2020
Pontefract, United Kingdom26 contributions46 helpful votes
Very late writing a review as a couple of days after returning the pandemic took hold. There was nothing that could have been improved at the Westhouse. Breakfast was superb, rooms more spacious than we expected and the staff were superb. The daily happy hour was outstanding - alcoholic drinks free-flowing and lovely food. I wish all WH staff the very best and hope tourism returns to NYC as soon as possible.
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Date of stay: March 2020Trip type: Traveled as a couple
2 Helpful votes
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Response from Erik Palmer, General Manager at WestHouse Hotel New York
Responded Oct 22, 2020
Thank you for taking the time to review your visit with your house away from home at WestHouse hotel. We are delighted and thrilled beyond words to know that we were able to delight you on this visit. We are pleased you enjoyed the ethos and feel of our property. We certainly appreciate your patronage!
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Martin Jennings wrote a review Apr 2020
New York City, New York85 contributions24 helpful votes
I enjoyed a free night from Hotels.com after ten bookings. This boutique hotel is very charming and does offer a most pleasant experience. I enjoyed a sedate champagne supper talking with a nice Los Angeles lady followed by a contrastingly vigorous workout in the fitness room that looks over the street just around the corner from Carnegie Hall. Very comfortable bed. Watched Mike Myers and remembered "Wayne's World" (so wacky)! Breakfast was positively sumptuous. I just paid $64 facility fee and enjoyed liberal amounts of quality wine and tasty foods. This was just before the "shut down" and prices were on discount. Manhattan is a paradise of fine hotels. I hope this over-hyped nonesense that has been pushing excessive fears of virus infection comes to a swift end and hotels get back to normal before businesses are even more severely damaged. Most of it seems politically driven! The pandemic is the panic because Dems can't win the White House!
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Date of stay: March 2020
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Response from PCH870, General Manager at WestHouse Hotel New York
Responded Apr 29, 2020
Dear martinsupernova, We truly thank you for taking the time to review your recent stay with our WestHouse family. We are thrilled to hear that you had such a noteworthy experience with us and that our fantastic associates went above and beyond to ensure that you were comfortable during your visit. We can't wait to welcome you back to your house away from home in the future. Please be safe. Warm Regards, Petr Jurecka
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The Gym Lad wrote a review Apr 2020
St. Catharines, Canada440 contributions120 helpful votes
In the heart of Manhattan, within a 10-minute walk to Times Square and Central Park, downtown attractions are within walking distance. There is a subway station nearby. Food is average. Every member of staff we is polite, helpful and courteous, however do beware of the high resort fee. It’s so not worth it!
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Date of stay: June 2019Trip type: Traveled with family
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Response from PCH870, General Manager at WestHouse Hotel New York
Responded Apr 5, 2020
Dear thegymlad, Thank you for your review. I sincerely regret that you found our residents fee not be your ideal price.Please know that we take our reviews seriously and would never miss an opportunity to use your feedback to enhance our property, and services. We do appreciate your patronage. Warm regards, Petr Jureka Hotel Manager
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PRICE RANGE
$266 - $584 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityMidtown West / Midtown
NUMBER OF ROOMS
172
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Frequently Asked Questions about WestHouse Hotel New York
Which popular attractions are close to WestHouse Hotel New York?
Nearby attractions include The Museum of Modern Art (MoMA) (0.3 miles), Big Apple Jazz Tours (0.2 miles), and Wicked (0.3 miles).
What are some of the property amenities at WestHouse Hotel New York?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
Which room amenities are available at WestHouse Hotel New York?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at WestHouse Hotel New York?
Guests can enjoy free breakfast and a lounge during their stay.
What are some restaurants close to WestHouse Hotel New York?
Conveniently located restaurants include Loi Estiatorio, Le Bernardin, and Beyond Sushi.
Are there opportunities to exercise at WestHouse Hotel New York?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at WestHouse Hotel New York?
Yes, dry cleaning and laundry service are offered to guests.
Does WestHouse Hotel New York offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Are there any historical sites close to WestHouse Hotel New York?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (4.0 miles), World Trade Center Memorial Foundation (4.0 miles), and Hamilton Park (2.0 miles).
Is WestHouse Hotel New York accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.