201 W 55th St A 2-min Walk From Carnegie Hall, New York City, NY 10019-5203
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About
#104 of 529 hotels in New York City
Location
4.8
Cleanliness
4.5
Service
4.5
Value
4.2
Travelers' Choice
Extraordinary among luxury hotels in Manhattan, WestHouse Hotel New York is a true "house away from home," a gracious retreat blending the plush comforts of an elegant Uptown apartment with the refined luxuries of a boutique hotel.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Taxi service
Business Center with Internet Access
Meeting rooms
Wifi
Bar / lounge
Breakfast available
Breakfast buffet
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Safe
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Quiet
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
388Restaurantswithin 0.3 miles
106Attractionswithin 0.3 miles
Contact
201 W 55th St A 2-min Walk From Carnegie Hall, New York City, NY 10019-5203
Getting there
57th St – 7th AveNew York City Subway1 min
7th AveNew York City Subway3 min
Rental CarsSee rental cars from $39/day
2948Reviews63Q+A100Room tips
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Lovely hotel right in the middle of everything. The place is beautifully appointed, beds so comfortable, great showers, yummy breakfast and cocktail hour, but what makes the Westhouse extra special is the staff. Every time we stay there we’re welcomed like family, from the bellmen who rush out to greet the car to the front desk (all great, especially Vanessa) to the housekeeping crew: I almost don’t want to share this review because it’s a hidden gem in NYC but they deserve the kudos.
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
I spent 3 wonderful nights with my wife and 2 daughters in the WestHouse Hotel. I can't compliment the staff and facilities enough. They were so courteous and helpful whenever we had a query. The buffet breakfast and dinner were top drawer every night. The location to Central Park and Time Square is perfect. Thank you all and keep up the good work! Colin and Family
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Date of stay: August 2022
Value
Location
Service
Room Tip: Perfect Mix of Quality and Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Erik Palmer, General Manager at WestHouse Hotel
Responded Aug 30, 2022
Dear 590colinf, Thank you for this stellar review. We're happy to hear that you enjoyed your visit and the offerings at the Terrace. We're so glad you enjoyed your overall experience! We hope we have the chance to welcome you again to your new house away from home and look forward to serving as your to hosts once more! Regards, Monica Campian Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had an amazing time at the Westhouse Hotel. Every employee is very kind and can help at any time. We will never forget the very kind and friendly Donna who helped us during our trip. We laughed so much together and felt like home ❤️ thanks to her & her amazing work.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Erik Palmer, General Manager at WestHouse Hotel
Responded 1 week ago
Dear Roam58903460676, thank you for sharing your review. It was a pleasure to have you with us. I'm glad our team, notably Donna, felt well taken care of. We hope to have the chance to host you again at your new house away from home! Regards, Monica Campian Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is not without some positives. I loved the location and the breakfast is wonderful (although the daily resort fee is $55 so you are paying for it). My main issue is that there is NO AIR CONDITIONING in the rooms. I paid $475 a night and had to work in my room for 2 out of my 4 days. I was miserable. It was also difficult to sleep. I called on day 2 and they said they would send an engineer the next day. I came back the night of day 3 and the room was still hot. So I called again. It was suggested an engineer didn't visit because I had my Do not Disturb sign up. Nope. And blaming the guest for the problem is not a good look. She put me through to the manager who said an engineer would come the next day. So here I am, day 4 and they just came. And the engineer told me there is no AC in the rooms at this hotel. He suggested he reopen the window. (I had closed it to see if the semi cool air blowing from the fan might cool the room more.) It's late winter. It's been 30-40 degrees outside. I can only open the window a few inches. And my room has stayed between 76 and 78 degrees. And also, why did nobody mention this when I called on day 2, or day 3? Just awful. Can't wait to get out of here tomorrow.…
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Date of stay: March 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Erik Palmer, General Manager at WestHouse Hotel
Responded 1 week ago
Dear Kimbaface, I'd like to offer sincere apologies for the issues you faced during your stay. This does not reflect the level of service that we aim to provide to our guests. We will follow up with both our teams to remedy these issues going forward. We certainly understand your frustration. Please know that if we get another chance to welcome you in the future, we will do everything we can to ensure that your stay is more comfortable. Kind regards, Monica Campian WestHouse Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
the second i arrived, i felt right at home. the bellmen were helpful and came up to my uber right away to help me with my luggage. which felt like such a great relief after traveling and running around with them all day. the front desk attendant kevin or nick, not quite sure the name, was also kind and attentive. he mentioned our room wasn't ready yet but that we can leave our luggage at the hotel and explore the city. the room was tidy, beautiful, and exactly what i needed. now let's get to the GOOD STUFF. the terrace ! working from there was amazing. and the fact that breakfast, dinner, and happy hour was complimentary was a major win. westhouse, i'll be back again!
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Review collected in partnership with this hotel
Date of stay: March 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Erik Palmer, General Manager at WestHouse Hotel
Responded 1 week ago
Dear vivafanny, thank you for this thoughtful review. I'm glad you enjoyed your experience overall and that you were warmly welcomed by our door and bellman team. We very much appreciate your thoughtful feedback-- We can't wait to have the chance to host you again at WestHouse Hotel, your new house away from home! Regards, Monica Campian Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were so delighted to come back here after three years . This is a great hotel. Fantastic location within very easy access of everything. Super friendly and helpful staff. Rooms are very good and immaculate. Very quiet considering the location. We love this place and highly recommend
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Date of stay: March 2023
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Erik Palmer, General Manager at WestHouse Hotel
Responded 2 weeks ago
Dear DMG333, thank you for your loyalty and for sharing this lovely review! We will be sure to let our team know that they helped make your return more enjoyable. We hope to see you again and elevate your experience even more. Your house away from home awaits you. Kind regards, Monica Campian Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A weekend getaway with an awful experience at Westhouse. The hotel had not cleaned our room before arrival. There was rotten food in the refrigerator from the previous guest. The bathroom was dirty and when we called to complain they did little to resolve this issue. When I called the front desk for suggestions on local places to get a sandwich or bagels they said “ we can look on Google for you, but you can do that yourself” they were especially discourteous upon check in and were not polite when I asked for an explanation of room charges. The hotel itself seemed nice ( if room had been cleaned better begore check in) it’s was mostly the hotel employees which clearly had no regard for making the experience enjoyable. At this point in time, I would strongly discourage people from staying at this hotel and I myself would not chose to stay there again. Once more I’d like to emphasize that it was the employees that made this visit so unenjoyable …
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Review collected in partnership with this hotel
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Erik Palmer, General Manager at WestHouse Hotel
Responded 2 weeks ago
Dear ericlud, We are sorry to hear that you were disappointed during your stay. This does not reflect the level of service and care that we aim to provide to our guests. While we understand your decision not to return, we do hope we will get another chance to provide a warmer, more welcoming experience in the future. Kind regards, Monica Campian Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had such a wonderful stay at West House! The breakfast is divine, the decor is lovely, and the staff are incredibly attentive. The location is perfect. The hotel is right down the street from Central Park and right next to the Times Square Theatre District. I would absolutely stay here again!
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Date of stay: February 2023Trip type: Traveled solo
Room Tip: Great for all types of travel - business, family, and solo!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Erik Palmer, General Manager at WestHouse Hotel
Responded 2 weeks ago
Dear Leah S, thank you for this wonderful review! I'm truly proud to hear that you were so impressed with your experience and that you felt so well cared for by our team. We would love to have you back the next time you're in town! Kind regards, Monica Campian Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice hidden gem. Pleasant atmosphere with great full breakfast fare and evening complimentary food and beverage. Caring and friendly staff. Clean rooms with nice amenities. Easy check in and great doormen and all staff ready to meet your needs
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Review collected in partnership with this hotel
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Erik Palmer, General Manager at WestHouse Hotel
Responded 2 weeks ago
Dear bbox398764, thank you for this lovely review! I'm so happy to hear that you felt so well taken care of by our team. We are proud to have earned your loyalty and are looking forward to your next visit. Kind regards, Monica Campian Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I guess I lucked out when I reserved my room through an aggregator at an extremely low price. T the suite was enormous with a separate bedroom with its own temperature settings. Two massive balconies with fabulous views. The furniture is a tad dated, but there are so many amenities in the room. It is hard to complain about anything really. The people at reception were incredibly charming. The lobby is small, but has a bar in the back that doesn't seem to get a lot of action. The real kicker is the breakfast and late afternoon wine buffet. I couldn't believe how much food was there for both seatings, and you can eat inside or out on a considerable patio with lovely views. I could subsist on this alone, if I wasn't tempted to eat out on the regular. I would just check to see if the cost for this has now been absorbed into a resort fee. Otherwise, I would always stay here if I could.…
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Date of stay: September 2022
Rooms
Service
Sleep Quality
Room Tip: I had a south facing room with a double balcony. Fabulous.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Erik Palmer, General Manager at WestHouse Hotel
Responded 4 weeks ago
Dear Go4Travelyo, thank you for this awesome review! I am proud to hear that you were so impressed by the food and beverage offerings we are able to provide by way of our residents fee. We appreciate your recommendation and the kind words for our team! We hope to see you again soon. Monica Campian Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$351 - $589 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityMidtown West / Midtown
NUMBER OF ROOMS
172
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Claim Your ListingWESTHOUSE HOTEL - Updated 2023 Prices & Reviews (New York City)
Frequently Asked Questions about WestHouse Hotel
Which popular attractions are close to WestHouse Hotel?
Nearby attractions include The Museum of Modern Art (MoMA) (0.3 miles), Big Apple Jazz Tours (0.2 miles), and Jersey Boys (0.2 miles).
What are some of the property amenities at WestHouse Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
Which room amenities are available at WestHouse Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at WestHouse Hotel?
Guests can enjoy free breakfast and a lounge during their stay.
What are some restaurants close to WestHouse Hotel?
Conveniently located restaurants include Angelina Bakery Times Square, La Grande Boucherie, and Loi Estiatorio.
Are there opportunities to exercise at WestHouse Hotel?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at WestHouse Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does WestHouse Hotel offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Are there any historical sites close to WestHouse Hotel?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (4.0 miles), World Trade Center Memorial Foundation (4.0 miles), and Hamilton Park (2.0 miles).
Is WestHouse Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.