The Lotte Palace is our favorite place to stay when we are in New York, about 5 times a year.Many of the employees have been there for years and yearsThe spaciousness of the rooms makes our visit more comfortable.Highly recommend.
The Lotte Palace is absolutely the best hotel in New York. The service is always excellent. A hotel is only as good as it's people and the folks at the Lotte are the best. Special mention needs to go Mat and John at the bell desk, Fran at the door, Clara who greets you as you …
Best value in NYC. Excellent location, staff, large rooms, beautiful clean decor. Great work environment. Way above street noise. We have stayed at various hotels in the city and this one is hard to beat. We have never had a single thing to complain about over our stays at th…
The overall rating is very good. The staff was courteous and helpful. The food variety could be improved at the snack bar. The location in Midtown Manhattan is superb. One day the concierge gave me detailed plans on taking the subway to the museums I wanted to see.
This is the only hotel we stay in when in NYC. Perfect location, it’s beautiful and the staff is amazing. It’s beautifully decorated for Christmas. The tree outside is beautiful for family pictures!!!
"We stay in the Tower to enjoy the view."
"The TV remotes are sometimes tough to make work. "
"All Towers rooms great. The view to the East and downtown super. Bit too high to see St Patrick's well from higher rooms."
"Overlook the cathedral. "
"You want to be in the towers if possible"