I have stayed at the JW Marriott 3 times in the past 3 months and this time for 6 days. I continue to come back because the staff is helpful, friendly and approachable, the premises are impeccably clean and neat, the rooms are spacious and comfortable and they always recognize my lifetime Marriott platinum status with upgrades and offers. All of this is in addition to the most convenient location across from Central Park and 1 block from 5th Avenue. In a 15 minute stroll, I can get anywhere in Manhattan by turning a corner or two. This place has been a NYC staple for over 20 years and they’ve still got it! On this trip- I was upgrade from an Essex king to a Junior Suite (pics below).
Pretty good hotel if you have the right opportunity/occasion to stay. Pro: beautiful hotel. feel of lux NYC apt, location is excellent for central park stroll, times sq (if you are into that), interior equally as lux con: outdated.. smart tv is really slow (never seen netflix lag this much), bathtub water was brown when you fully open the faucet. service: hard to put it into words but it felt oddly uncomfortable. the front desk was courteous, but I didn't quite like the way manager (?) was sitting by the corner monitoring. maybe it's covid precaution... also puzzled as to why gym is not on the top floor with central park view. Maybe that's newer trend.
Pros Great Location Great and comfy bed Quiet hotel Bathroom is really nice Best lounges Room is clean and nice Cons Price is expensive Parking is also expensive Overall I am definitely going to come back whenever I am in the Area.
We stayed here for one night. Due to COVID-19 the whole place felt deserted. Although my booking was under Marriott's platinum membership even then the lady did not give us a park view room, instead a back room with no view whatsoever. I think this might be the only hotel in NYC that has muslim showers in its bathrooms. Clean, comfortable, I just wish the service would have been better.
My husband and I booked a night here at the JW Marriott Essex House, as our go to Marriott hotels, the St Regis and Ritz Carlton are currently closed. We drove our car to the hotel and valeted it. While we reside in NYC, I am initially from the Midwest, and therefore, my photo ID reflects that. The hotel associate asked me for the airport paperwork that must be filled out when visiting NY and I told her that I live in NY and therefore do not have paperwork. She accepted my response and promptly checked us in and even gave us late check out at 1 PM. We then rode up the elevator to our room. We walked into our room and found the bed covered in about 50 throw pillows and numerous stacked ice buckets and trays piled on the desk. I called down to the front desk to ask for a room change, as it seemed that we were accidentally given a room used for storage. An associate met us at our room with a new key for a new room on the same floor. I was secretly hoping for an upgrade at this point since the initial room was not acceptable. We were shown to our new room which was the same size as the first one. We quickly unpacked a few things and ordered an Uber to go to our dinner reservation in the Financial District. As we waited for the elevator to arrive, the same hotel associate reappeared and to our surprise, he said that his manager had approved an upgrade for us (we had not expressed our interest in one) to make up for their mistake with our first room. We were already running late to our dinner reservation so we accepted the upgrade as well as his offer to move our belongings to the new room. The new room was slightly larger and had a gorgeous view of Central Park. However, I did find the room to be rather outdated in its design. Additionally, the bathroom was outfitted with a bathtub/shower combo and the bathtub was very high. At seven months pregnant, it was difficult for me to step in and out of the bathtub. There was no fan in the bathroom, resulting in the bathroom getting rather foggy and steamy when showering. The TV responded quite slowly to the remote and did not have such a great selection of channels. Lastly, throughout the night we were able to hear noise from the street below and it disturbed our sleep. When it was time to check out the following day, the hotel associate at the front desk offered to email me the receipt for our stay. Once in the car and on our way, I opened the email and found that we were charged a $382 room change charge as well as $95 oversized car valet charge (the car in question is a 2016 Honda Pilot). I immediately called the front desk to dispute the room change charge and after much back and forth they agreed to refund the $382. From all the glitches and lack of professionalism displayed by this hotel, I would not return or recommend this hotel to anyone. I sincerely hope that the category 8 Marriott hotels reopen soon.…