JW Marriott Essex House New York
160 Central Park South, New York City, NY 10019
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About
#329 of 745 hotels in New York City
Location
4.8
Cleanliness
4.3
Service
4.1
Value
3.6
GreenLeaders GreenPartner
Revel in refined luxury at JW Marriott Essex House New York. Our upscale Central Park South hotel in New York City sits adjacent to Central Park. It is minutes from Lincoln Center, Columbus Circle, Fifth Avenue, and numerous other NYC attractions. Inside our recently redesigned hotel in Manhattan, every room and suite boasts Art Deco design elements, plush bedding, and marble bathrooms. Spacious family connector rooms benefit from expanded living areas, and suites with terraces overlooking Central Park are available, as are pet-friendly accommodations. Rejuvenate at PRIMP spa, break a sweat at our fitness center or enjoy fine dining at our SOUTHGATE Bar & Restaurant before exploring the city. Experience the recently redesigned spaces and luxury amenities at JW Marriott Essex House New York.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Aerobics offsite
Bowling offsite
Pets Allowed ( Dog / Pet Friendly )
Car hire
Paid private parking on-site
Paid wifi
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Wine / champagne
Vending machine
Tennis court offsite
Walking tours
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Facial treatments
Foot bath
Full body massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Bathrobes
Air conditioning
Desk
Dining area
Housekeeping
Cable / satellite TV
Sofa bed
Walk-in shower
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Classic
Languages Spoken
English, French, Spanish, Arabic and 2 more
Location
160 Central Park South, New York City, NY 10019
JW Marriott Essex House New York
Getting there
Great for walkers
Grade: 100 out of 100
100
LaGuardia Airport
5.6 mi•
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Teterboro Airport
7.2 mi•
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57th St – 7th Ave
4 min•New York City Subway
Rental Cars
311 Restaurants
within 0.3 miles
2411Reviews48Q+A100Room tips
Reviews
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Buyer beware – this hotel is a total dump, despite being branded as a JW Marriott. Half of the hotel is under construction, the hotel is falling apart – dirty carpets, elevators that aren’t running, broken, light fixtures, etc. You can’t get room service – was told it would take over 90 minutes to get a pot of black coffee. do not stay at this hotel.
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Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
My husband and I have always been a fan of JW Marriott (it all started when we had our honeymoon at JW Marriott Khao Lak). Since then, whenever we have the opportunity to book at a JW Marriott hotel in our destination, we lock it in! Let me start off with the splendid art deco ambience of JW Marriott Essex. Its pristine atmosphere is awe inspiring. New York is the epitome of hustle and bustle and in the conclusion of your day, you would want to shut down and rest with utmost comfort which you will at JWME. They havr plush beddings, spotless clean room and a marble bathroom with a shower that has the perfect water pressure. The view of central park is one of the amazing selling point of JWME. It is very relaxing just to stare at the views in the morning and ponder while watching the city lights at night. The location and the vicinity is another selling point, the hotel is a few blind steps from Central Park, around 15 minutes walk from Times Square and Rockefeller Centre. Thefood at Southgate is scrumptious that offers a variety of choices. They got the best wedge salad and the central park mule (cocktail) is a must try. The customer service is beyond fantastic! This is the main reason why we love JW Marriott, their staff are well trained especially with interpersonal communication skills, efficiency and hospitality. They are simply the best! Thanks Greg and the team ❤️…
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Iconic uptown experience at Essex House! Couldn’t get over the swanky, historic vibes with unbeatable views. Clean, comfortable, and responsive hospitality. During our stay, some of the rooms had scaffolding blocking the windows, but we requested a change of rooms and we were accommodated. Glad they are taking care of such a landmark!
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We spent two nights here for a quick stay. We were a group of mom friends with daughters doing a little holiday trip. We chose this hotel based on location ( wanted something uptown & slightly quieter than the. Plaza or Ritz) and the price point was great. I did see the hotel was under renovation & it appears to be minimal. The hotel is a classic beautiful well kept space. The curbside luggage handling was fast, the front desk was friendly & able to accommodate our request of side by side rooms. We found the rooms clean & well kept. Relatively modern. The one improvement that can be made is the bathroom. The Tub didn’t hold water very well and the shower head did leak a bit while the kids were bathing. Otherwise we had no troubles. Housekeeping was thorough, but no turn down service. Room service ( dinner) was quick and pretty good. Avoid the soup.. but everything else we tried was good for what we needed for a quick meal the first night. Front door service can be improved. There were many times we were trying to enter or exit with strollers and couldn’t find anyone to assist, or if they were there we had to prompt to help. Street & hallway noise are to be expected a bit in NYC, and were prevalent but the white noise on my phone did cancel out most of it. The location is great if you’re looking to do uptown activities, dining or shopping. A really competitive nightly rate for the location for sure. We would stay again if we’re in town.…
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Date of stay: November 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
What a shame... A bit of a disappointment. It seems that THE Essex House has changed from a Hotel to a Motel. Too bad. A big loss for all of us that have always loved the QUINTESSENTIAL experience of an old-world "grand dame" hotel stay. With the excuse that the lobby and restaurant are being renovated breakfast is served now in either the ball room foyer or an upstairs meeting room. One is bad. The other is worse! No ambience; poor food quality; and offered with as much enthusiasm as a bottle of great champagne that lost all its bubbles. The lobby is no more. A few chairs scattered around and a settee or pair of chairs in the center hallway is all there is. Seeing guests sitting on the floor or steps to ancillary spaces just seems wrong. The idea of the bell staff handling bags discreetly through a service entrance and staff elevator has gone away... the entry hall (can't even call it a lobby) and the guest elevators are now as elegant as the baggage claim carrousel at the airport. And finally the room... a low floor park view king... nothing like the pictures on the website. Ridiculously small (room 814) with just ONE window, was just enough for me to know it's NOT the place I would want to stay NOR one I would ever recommend to others.…
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Date of stay: November 2023Trip type: Traveled with family
Room Tip: Stay elsewhere
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from JW Marriott Team, Other at JW Marriott Essex House New York
Responded 2 weeks ago
Dear Stevel6887jd, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure they are aware of your experience. Thank you again for choosing to stay with us. Sincerely, JW Marriott Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location great everything else motel 6 quality. Tv did not work box hanging off wall behind tv phone did not work Several hours after requesting these items be fixed they weren’t. We had to go to front desk and complain. Then they were fixed. Next issues was no one’s room cards would work on elevator. Employee had to use their card to get us and 3 others to their floors. Is it worth the $$$$$.
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Stay at another hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from JW Marriott Team, Other at JW Marriott Essex House New York
Responded 4 weeks ago
Dear greycliff, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure they are aware of your experience. Thank you again for choosing to stay with us. Sincerely, JW Marriott Essex House Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Extremely disappointing rooms, spotty customer service, and no true acknowledgement of Bonvoy status. I stayed here for two nights mid-August with two rooms booked. The website promised connecting Junior Suites. Prior to arrival, I saw that this was instead going to be one Junior Suite and one regular King with a hallway connector. When I contacted the hotel via email, I was rudely told that I was mistaken, and this is what we get. I am Ambassador Elite and my mother traveling with me in the second room is Platinum for Life -- big statuses. We were put in our (incorrect) rooms on the lowest guest room floor. Our views were of the back of other buildings. (The plus side to that was they were very quiet.) I'd asked in advance for a coffee maker for each room. Mine had one, hers did not. The bellman promised to ask for hers. When we returned from dinner at about 9:30pm, it still wasn't there. All I got for my Ambassador status was a card. I've not stayed in any other hotel where I didn't get a small acknowledgement gift of some kind along with the card. (And typically an upgrade - the St. Regis even upgrades me to a Suite.) I understand upgrades aren't guaranteed, but frequent travelers know that you're always told shorter stays are more likely to get them. During housekeeping, they also don't replenish that coffee maker. You have to call room service, which we didn't know until that night. We dined at the hotel the first night because of a somewhat late arrival. The food was mediocre, and my mother had to send hers back because it arrived cold. The second night we had a cocktail at the bar before leaving for dinner off-property. I asked what kind of glass the cocktail I ordered would come in. I was told a Martini glass. I requested a rocks glass, the bartender then proceeded to give me a Martini glass... we were the only people there. The Concierge team was helpful before we arrived with arranging transportation; however, after I got home I saw I was charged $50 more than quoted. When I contacted them, I was told the company charged me a waiting fee. I responded asking if they could explain why, since my flight was early and we immediately met our driver at baggage claim. I have never received a response, and it's been almost a month. I gave up. (BTW - The company was Empire CLS, which I swore off of using a couple of years ago because they pull this scam constantly all over the world.) The website also lists a Spa on-property. Prior to arrival, I contacted the hotel to see about getting two pedicures. The person who assisted was extremely helpful, but it turns out they weren't at the Spa, which is only open when necessary, I guess. A vendor set up in-room pedicures using freelance aestheticians. This meant I technically didn't qualify for the Spa credit promised with my check-in materials. My mother's pedicure was ruined by the end of the day. The company happily sent the lady back out the following morning, but I was still charged a ridiculous $500 + for this service (which I was never quoted). So back to my first comment -- This is a very disappointing hotel. The location is excellent, but that's its redeeming quality. From other reviews, it also appears that if you are lucky enough to be deemed worthy of a view (or you pay extra for it), you're rewarded with street noise. There are too many options in NYC to stay here again.…
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from JW Marriott Team, Other at JW Marriott Essex House New York
Responded Oct 4, 2023
Dear AltGirlTX, Thank you for taking the time to let us know about your experience while staying with us. Your experience of detailed is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure they are aware of your experience. We are saddened to hear you had multiple unpleasant experiences at our property during your stay and that we were not able to solve any of them while you were here. We will certainly follow up on these issues you brough to our attention. Thank you again for choosing to stay with us and for your feedback. Sincerely, JW Marriott Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great Trip! Great Swimming Pool! Great Room Service! Clean Bathrooms! Rasheer Kandray Agathoon Abid Great help from these guys! Overall the experience is worth staying at this hotel I don’t travel often but it was good
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
got the room wrong not once but twice-very disappointing, I am a Marriott member and stay only with them. The hotel staff seem to be confused about hotel policy-one wanted to charge $600 to my credit card up front to cover any room snacks and liquor out of the mini bar??
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from JW Marriott Team, Other at JW Marriott Essex House New York
Responded Sep 5, 2023
Dear atraveler300, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure they are aware of your experience. Thank you again for choosing to stay with us. Sincerely, JW Marriott Essex House Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Huge disappointment. Terrible experience. We spent 1 night on August 26th in a Central Park View Upper Floor we had booked - price was 1000 $. Experience was horrible from the time we stepped into this “hotel”. Receptionist present on August 26th at 3:30 pm was unfriendly and cold. Our room was on the 14th floor (1406): tiny, dirty and small windows - the only plus was the view. The rest looked like a student hostel’s room. Dirty and old carpet, dust everywhere (see pictures), water did not evacuate from the shower so it was left like a cesspit. 1 single chair looked like a second-hand office chair from the 1980’s with stains. 1000$ for this “room” is a fraud. We asked to change rooms and were given a slightly better “room” on the 22nd floor. It was still shabby-looking, dark and small but cleaner so we ended up staying there. There was constant background noise coming from the air conditioning or the elevators nearby. Checkout was quick but again, receptionist was cold, unfriendly and couldn’t care less about the poor experience we had and told her about. It was a relief to leave. Advice from seasoned travelers: AVOID THIS PROPERTY at all cost. Needless to say, we will never be returning here and suggest that you do the same. Perhaps this can encourage Marriott to thoroughly improve their staff management and rooms. Overlooking Central Park should not be an excuse to sell a dump.…
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from JW Marriott Team, Other at JW Marriott Essex House New York
Responded Sep 5, 2023
Dear N7177OEmartins, Thank you for taking the time to let us know about your experience while staying with us. Your experience of detailed is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure they are aware of your experience. We will work to resolve your room issues faced and certainly use this as a learning experience for our staff members Thank you again for your feedback and for choosing to stay with us. Sincerely, JW Marriott Essex House Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$478 - $930 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jumeirah essex house hotel new york city, jumeirah essex hotel, hotel jumeirah essex
LOCATION
United StatesNew YorkNew York CityMidtown West / Manhattan / Midtown
NUMBER OF ROOMS
528
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Claim Your ListingJW MARRIOTT ESSEX HOUSE NEW YORK - Updated 2023 Prices & Hotel Reviews (New York City)
Frequently Asked Questions about JW Marriott Essex House New York
Which popular attractions are close to JW Marriott Essex House New York?
Nearby attractions include Big Apple Jazz Tours (0.06 miles), Jazz at Lincoln Center (0.3 miles), and Carnegie Hall (0.1 miles).
What are some of the property amenities at JW Marriott Essex House New York?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at JW Marriott Essex House New York?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at JW Marriott Essex House New York?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Essex House New York?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to JW Marriott Essex House New York?
Conveniently located restaurants include Jams, 6th Avenue, New York, NY, USA, La Grande Boucherie, and Loi Estiatorio.
Are there opportunities to exercise at JW Marriott Essex House New York?
Yes, guests have access to a fitness center, a sauna, and fitness classes during their stay.
Are pets allowed at JW Marriott Essex House New York?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does JW Marriott Essex House New York offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Essex House New York?
The staff speaks multiple languages, including English, Spanish, French, German, Portuguese, and Arabic.
Are there any historical sites close to JW Marriott Essex House New York?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (4.2 miles), World Trade Center Memorial Foundation (4.2 miles), and Hamilton Park (2.1 miles).