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Travel safe during COVID-19
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 04/19/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Essex House New York
Updated 04/19/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#295 of 522 hotels in New York City
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Revel in refined luxury at JW Marriott Essex House New York. Our upscale Central Park South hotel in New York City sits adjacent to Central Park and is minutes from Lincoln Center, Columbus Circle and Fifth Avenue, as well as numerous other NYC attractions. Inside our recently redesigned hotel in Manhattan, every room and suite boasts Art Deco design elements, plush bedding, marble bathrooms. Spacious family connector rooms benefit from expanded living areas, and suites with terraces overlooking Central Park are available, as are pet-friendly accommodations. Rejuvenate at PRIMP spa, break a sweat at our fitness center or enjoy fine dining at our SOUTHGATE Bar & Restaurant before stepping out to explore the city. Experience the recently redesigned spaces and luxury amenities at JW Marriott Essex House New York.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Paid private parking on-site
Paid wifi
Restaurant
Breakfast available
Breakfast in the room
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Facial treatments
Foot bath
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
Baggage storage
Concierge
Convenience store
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Dining area
Housekeeping
Cable / satellite TV
Bath / shower
Room service
Safe
Separate dining area
Separate living room
Sofa
Telephone
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Classic
Location
Full view
100Great for walkers
Grade: 100 out of 100
365Restaurantswithin 0.3 miles
81Attractionswithin 0.3 miles
Contact
160 Central Park South, New York City, NY 10019
Getting there
57th St – 7th AveNew York City Subway4 min
57th StNew York City Subway4 min
Rental CarsSee rental cars from $58/day
2286Reviews43Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
go to this hotel if u want a mediocre experience, i’ve been to other hotels 1/8th of the price yet the same quality, i ordered another roll up bed for my room due to us having more people than we thought, i wait 2 hours for a bed. 😐. the tvs were slow, and i know i’m just complaining, it’s a good hotel just nothing worth the price
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Date of stay: August 2021Trip type: Traveled with family
Room Tip: TIP: i bet for a hundred more dollars a night u can get true luxury, but this ain’t it
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Helpful
We stayed at this hotel in January and had a great stay. This July was horrendous. Pre pandemic we traveled extensively. Now, wanting to dip a toe into the travel scene again, we have booked a few trips. We still do have our Marriott platinum status. I can’t begin to describe the horrible nature of our recent stay at this hotel. We were given a room after a long flight that had been flooded the night before. There were four intense hot blowers in the room blowing hot air everywhere, and yet we were given this room. We went to the front desk they gave us another room. This room was like an icebox box - literally. The temperature would not go above 63°. We finally had the engineer come, and he said oh well the heat is off in the hotel. Nothing I can do. Finally our third room was acceptable but we had other problems. There was no staff for the front desk, with one person and 30 people trying to check in. No room service. The restaurant was open limited hours with limited food. Our problem was just a total lack of personnel or any interest in making our stay even minimally acceptable. I won’t even mention all the details about the valet that did not deliver our car for 45 minutes past the requested time and we requested it the night before. Needless to say, our drive to Newark airport was filled with anxiety due to their lack of competency. Run run run away!! Do not stay here! …
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Date of stay: July 2021Trip type: Traveled on business
3 Helpful votes
Helpful
Response from laura burton, Guest Services / Front Office at JW Marriott Essex House New York
Responded 1 week ago
I am so sorry to hear about this experience, please feel free to contact me so we can discuss in more detail. Our associates are excited to have guests traveling again and I can assure you this is not the stay we would want for any guest let alone one of our most loyal members. laura.burton@marriott.com. Thank you!
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For a five star hotel that charges on average $650/night this was by far the worst experience I have ever had, bar none. Upon arrival, the hotel had no bellman to help with luggage. Also this alleged five star hotel has almost no service. No room services, no fridge in room, not even a tea kettle. In addition the front desk refuses to send water to the room. Complimentary water at 8 ounces a bottle can only be taken from the front desk by oneself. On top of the lack of service, there is the atrocious attitude of service. Without actually saying “No, no, f*ck off”, the entire hotel staff have done an exceptional job of conveying that exact message. In terms of the room, I understand the premium in New York, but even then the room is small and mediocrely furnished. I can hardly imagine anyone who has stayed here ever wanting to come back unless he has a glutton for punishment. I find this establishment to be shameful and terribly inadequate!…
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Date of stay: July 2021Trip type: Traveled on business
Helpful
Response from laura burton, Guest Services / Front Office at JW Marriott Essex House New York
Responded 1 week ago
I am so sorry to hear about this experience. Please feel free to contact me to discuss in more detail laura.burton@marriott.com Thank you
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We did not catch this hotel and its staff at their best. We were there Memorial Day weekend and mask wearing was still required inside the hotel. The hotel restaurant was closed. This hotel has a great view of Central Park from almost any floor. We, unfortunately, were using Marriott points and had a view of the inner shaft. If you stay here, the rooms are expensive to begin with. You should pay a bit extra and to have a view of the park. The service was lackluster. When we arrived at the front door, there was no one to take our car or bags. We went inside to check in and waited about 30 minutes total for a valet to take our keys. My wife and I wanted to attend mass our first morning there at a nearby RC church. The lady behind the front desk was very cheery but she spent at least 10 minutes to find a church. She handed us a sheet of paper that had the name and address of the church but not the mass times. She was clearly new and not well trained. The room was spacious for New York and had the look of faded luxury. There was a marble bath but the grout was missing between some of the marble on the floor. A chaise lounge was very worn with material missing on a section of the piping. There was a covid breakfast at no additional charge. The breakfast selections were limited by covid restrictions, but there was a good selection of fruit, cereals and pastries. The coffee was self service with a multi-functional machine to dispense espresso, cappuccino, etc. While sipping our cappuccinos, we missed the barista made brew we are used to almost anywhere in France and Italy and at most upscale hotels in America. This hotel is convenient to the major museums of NYC and Fifth Ave shopping. We chose the hotel because it was close to our daughters new apartment.…
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Date of stay: May 2021
Value
Location
Service
Room Tip: get a view of the park
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1 Helpful vote
Helpful
Response from laura burton, Guest Services / Front Office at JW Marriott Essex House New York
Responded 1 week ago
Thank you for your feedback. We hope to welcome you back on the next trip to NYC, we have made some significant changes since Memorial Day and our increase of associates are also so happy to see our most valued guests traveling.
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+1
Thank you very much to Laura Burton 🌺( Resident Manager) of JW Essex House in Central Park New York City and Madeline Vargas, Executive Assistant 🌸 it was an amazing stay at our beautiful suite . The upgrade was very much appreciated 💖 Bellman Mr Q was very helpful and courteous 👌 Felix at the reception was professional. It’s nice to meet Madeline . Great conversation 👍🏼 This property always exceeded my expectations . They followed Covid protocol seriously, that’s for the safety of everyone 👌 They offered free coffee and drinks , fresh fruits and energy bars , yogurt and all . Easy grab and go for all the guest at their Club Lounge. That’s very generous gesture from JW Essex House. Unfortunately, my favorite restaurant in house ( Southgate) is still closed 🥲 although there’s plenty of restaurants nearby, walking distance to the Columbus circle. Getting around to the Central Park is few blocks away . I enjoyed my short stay . My family enjoyed it more 😍 I loved going around few blocks shopping 🛍 to Nordstrom 💖 Even is walkable, going to 5th Avenue and to the Rockefeller center and St Patrick’s cathedral. But the most gracious reception I ever met was Hanna , very sweet and accommodating. She reminded me of Jasmine.💖 Hopefully the F and B will be back in service soon 🙏 I can’t wait to be back here again and again, my home away from home. The customer service here is exceptional!!! I had experienced great memories in this iconic place. I really can’t say thank you enough to every staff I met here 🙏💝👌 I truly highly recommend this hotel for comfort and satisfaction!!! Thank you!!! …
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Date of stay: April 2021Trip type: Traveled with family
1 Helpful vote
Helpful
Response from laura burton, Guest Services / Front Office at JW Marriott Essex House New York
Responded Apr 28, 2021
Thank you for staying with us at the JWM Essex House New York! We look forward to your next trip.
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PRICE RANGE
$475 - $909 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jumeirah essex house hotel new york city, jumeirah essex hotel, hotel jumeirah essex
LOCATION
United StatesNew YorkNew York CityMidtown West / Manhattan / Midtown
NUMBER OF ROOMS
528
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Claim Your Listing Frequently Asked Questions about JW Marriott Essex House New York
Which popular attractions are close to JW Marriott Essex House New York?
Nearby attractions include Big Apple Jazz Tours (0.06 miles), Jazz at Lincoln Center (0.3 miles), and Carnegie Hall (0.1 miles).
What are some of the property amenities at JW Marriott Essex House New York?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at JW Marriott Essex House New York?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at JW Marriott Essex House New York?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Essex House New York?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to JW Marriott Essex House New York?
Conveniently located restaurants include Loi Estiatorio, Beyond Sushi, and Ora Di Pasta.
Are there opportunities to exercise at JW Marriott Essex House New York?
Yes, guests have access to a fitness center during their stay.
Does JW Marriott Essex House New York offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to JW Marriott Essex House New York?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (4.2 miles), World Trade Center Memorial Foundation (4.2 miles), and Hamilton Park (2.1 miles).
Does JW Marriott Essex House New York have any great views?
Yes, guests often enjoy the city view available here.
Is JW Marriott Essex House New York accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.