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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 05/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Essex House New York
Updated 05/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#308 of 540 in New York City
Location
4.8
Cleanliness
4.3
Service
4.1
Value
3.6
GreenLeaders GreenPartner
Revel in refined luxury at JW Marriott Essex House New York. Our upscale Central Park South hotel in New York City sits adjacent to Central Park and is minutes from Lincoln Center, Columbus Circle and Fifth Avenue, as well as numerous other NYC attractions. Inside our recently redesigned hotel in Manhattan, every room and suite boasts Art Deco design elements, plush bedding, marble bathrooms. Spacious family connector rooms benefit from expanded living areas, and suites with terraces overlooking Central Park are available, as are pet-friendly accommodations. Rejuvenate at PRIMP spa, break a sweat at our fitness center or enjoy fine dining at our SOUTHGATE Bar & Restaurant before stepping out to explore the city. Experience the recently redesigned spaces and luxury amenities at JW Marriott Essex House New York.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Tennis court offsite
Pets Allowed ( Dog / Pet Friendly )
Car hire
Paid private parking on-site
Paid wifi
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Facial treatments
Foot bath
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
Baggage storage
Concierge
Convenience store
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Dining area
Housekeeping
Cable / satellite TV
Sofa bed
Bath / shower
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Classic
Location
Full view
100Great for walkers
Grade: 100 out of 100
358Restaurantswithin 0.3 miles
82Attractionswithin 0.3 miles
Contact
160 Central Park South, New York City, NY 10019
Getting there
57th St – 7th AveNew York City Subway4 min
57th StNew York City Subway4 min
Rental CarsSee rental cars from $39/day
2333Reviews43Q+A100Room tips
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When I travel to NY, occasionally the pricing at the Essex House is within company policy. This last time it was. The location is just amazing - right across the street from the park. For business travel they have everything you need: good lighting, good outlets, good place to work. I was fortunate to stay in a higher floor, which I would recommend because the lower floors can be noisy. Staff was superb, as was the stay.
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Date of stay: April 2022Trip type: Traveled
Value
Location
Service
Helpful
Real old-world charm and ambiance. Subdued and quiet. Staff was great, especially Gary who check us in. Gary understands the secret to the hospitality business: Make every guest feel special! As a Life Titanium member with 1,700 Marriott nights, we were upgraded to a very spacious two room suite. The concierge breakfast buffet amenity for elite members may be about the best in the country. Late 4PM checkout? No problem. The Marriott Corp does a great job of keeping their customers loyal!!! the location is beyond fabulous. With over 3,000 hotel nights in our past, this may be one of our favorite hotels worldwide. So why did I give it 96% and not 100%? I'm so glad you asked! First, there is the "destination fee" which I prefer to refer to as the "destination rip-off". It's a real shame that the great Marriott company has to subscribe to this nickel-and-diming of guests. DANGEROUS: slippery shower floor and no grab-bars. Where are corporate standards? Is the insurance company watching? No convenient electric outlets or USP ports on one night table. Robes and towels are old and hard. In fact, one towel was actually fraying. --Definitely avoid the restaurant!!! Food was "pretty good" but not nearly worth $36 for a burger with bacon or $31 for a modest salad serving with four medium size grilled shrimp or $30+ for a pasta dish. Weighing the pro's and cons, the pro's greatly great points greatly overcome the complaints. Fabulous hotel!…
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Date of stay: April 2022Trip type: Traveled
Rooms
Service
Sleep Quality
Helpful
We came to NYC from the UK to celebrate our daughter's significant birthday and our wedding anniversary. We mentioned both before we arrived. We weren't expecting an upgrade but it would have been nice and the hotel didn't see busy at all to be honest. We got a measly plate of strawberries and a bottle of non alcoholic cider, and of course no upgrade - to be expected! The room (2014) was ok but noisy with the aircon vents for the whole building right outside our room. We arrived late at night and in fact it was 3am UK time - the checkin was abrupt and unsympathetic. There were no tea/coffee making facilities in the room - all this a luxury hotel! What?!! So on our first morning, we requested 2 x teas and 1 x coffee from room service - How much? $40!!!!!!!!!!!!!!!!!!!!! An absolute joke!! Bathroom small but functional. We went down to the restaurant and chose to have the buffet - well, the worst buffet I have ever seen. We do luxury hotel service so much better in the UK. Here, there was nothing more than stale bagels and luke warm 'hot' food every day! The housekeeping staff were abrupt and got the hump when we went down for breakfast and twice came back into our room to find her on her phone, in our room! She asked how long we would be before going out and then kept ringing on the door bell to find out when we were actually going! As someone else said on their review, for the money you pay to stay there you would expect it to have stunningly perfect service but oh no! If you're like us and expect to get what you pay for with regards to service then you're in the wrong place at The Marriott Essex House. So, in summary, I would say: Extortionate, poor service, unfriendly, but great location... and we loved NYC and will be back but not to the Marriott Essex House.…
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Date of stay: April 2022
Location
Service
Sleep Quality
Room Tip: Don't bother!
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1 Helpful vote
Helpful
I'm a big fan of hotels that have a venerable history but have combined modern conveniences with the character that comes from those bygone days. Since the Essex House dates from the 1930s I understand, and has managed to achieve this balance well. We were here for a 3 night stay, 2 rooms. A stay here, like this, will cost you. There is no escaping that and for the amount of coin one drops here, the service had better be impeccable. More on this below. One of the benefits of an historic hotel, is that not all rooms are the same and judging by the two we had, this is certainly the case here. Rooms can be quirky but both of ours were very nice, comfortable and easy to spend time in. One of our rooms had a delightful, deep tub which is rare in US hotels in my experience and very welcome. Our second room had a shallower bath but still just enough to soak in but I wish hotels would put in a deep tub or else opt for a walk in shower over the shallow, over the tub shower option that seems standard in far too many places. The bed was very comfortable, sheets clean and crisp. Obviously, although the hotel faces the park, not all the rooms do, so higher and front facing are obviously best but, I assume, the most expensive. I am not a fan of pressure sensitive minibars and those featured here. Come on. Really? I don't want to risk getting charged for something that I pick up to look at and then put back, only to miss it on my bill. At this level of hotel, at this price, this is bordering on the offensive. One of the great benefits of being a Titanium member of Bonvoy, is access to the lounge which was major during this stay as we were able to partake of the excellent breakfast laid on there daily, and at no extra cost to us. This was well worth it and the lounge was spacious and well appointed. Too many TVs including one displaying the Fox propaganda service but I suppose one can't have everything. The hotel is 44 floors and has a bank of elevators some of which serve floors 1-19, some 18-44 and the system works well although there are some differences in that one elevator seemed to allow access to all floors although that wasn't obvious until one was inside. The system is pretty secure, requiring a room key to proceed upstairs, and with a ubiquitous security guard quietly, and somewhat unsmilingly on duty at all times. Well done Essex for managing the elevators so that we never waited more than a minute or so at any time, either in the lobby or on our floor. This is an important facet that not all hotels pull off. Now to the cons of the Essex which, in addition to the aforementioned minibar issue are infuriating at this level. Firstly, there is a $35 dollar per room, per night "destination fee". Nonsense. Outrageous. This is akin to seeing a "resort fee" on the bill. Honestly, what on Earth is that? Basically a "use it or lose it" fee that you can't stack so one is basically forced to spend $35 a day on room service, mini-bar etc or you will be charged it anyway. I HATE this practice. If you want to charge me more for the room, put it on the room rate and don't play these games. It's sharp practice of the worst kind, unworthy on Marriott and especially one of its premium brands. It caused a lot of heated discussion as guests were checking out. Many of the staff were very friendly, especially those in housekeeping BUT on a number of occasions we had questions about potentially moving our rooms to be closer together (at least on the same floor), late checkout and luggage storage and the person on the end was brusque and unhelpful on more than one occasion to the point of rudeness. If this is how a hotel treats its guests with Bonvoy status I wonder what they do to others? I realize the pomposity and entitlement inherent in that statement but honestly a premium brand, at these prices, should do better. And that's the thing. This is a very nice hotel and it is an excellent base from which to explore NYC but these missteps, blamed with a shrug by the staff on "COVID" and "Staffing" issues should not happen at this price. I've had better customer service from hotels charging me $129 a night and trust me, the Essex is way, way, north of that in price. It didn't particularly translate to that in terms of service on this visit and that's a shame. Will I stay here again? Probably not. I think there are better options in the City.…
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Date of stay: April 2022
Value
Rooms
Service
Room Tip: Upper floors overlooking Central Park obviously the best but harder to get and more costly
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1 Helpful vote
Helpful
Response from laura burton, Guest Services / Front Office at JW Marriott Essex House New York
Responded 4 weeks ago
Thank you for sharing your experience, we appreciate all feedback. This is the best way we can learn from our guests and improve for the future. If your travels bring you back to NYC we would love the opportunity to improve on the challenges you experienced, my contact information is laura.burton@marriott.com and I would be delighted to assist.
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It was a busy week for Essex House but they pulled all the stops to make sure my husband had a fabulous birthday. We were upgraded to a deluxe suite overlooking Central Park. Our little family enjoyed playing hide and seek, trying to get fancy people to wave at us from 5th Avenue from our window and marveling at the heatless option of our fireplace (we are from Vermont). The city was a ablush with spring blooms and happy people- but we we’re definitely the happiest. Thank you so much for making this birthday so special.
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Date of stay: April 2022Trip type: Traveled
Helpful
This was the best hotel! What a wonderful location and experience. I asked for a sofa for our daughter who lives in NYC to stay a night or two through their chat a few days before. Even though they were sold out, they made sure we had a sofa and pull out bed for a couple of nights. It really made that extra special. The room was very spacious. One night they even left us a bottle of wine and a tray of chocolates. I asked if it was a mistake, and they said it was just for us to enjoy. We will definitely stay there again!
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
Helpful
This was our first trip back to NYC in two years and the Essex House made our return to NYC and Easter celebration with family extra special! The staff is wonderful, the rooms are spacious and comfortable, and the location adjacent to Central Park is perfect. Cannot wait to return! An absolutely wonderful place to stay!
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Date of stay: April 2022
Value
Rooms
Service
Helpful
This is a nice property given the location, but as mentioned previously in another review they scam you on the parking and charge your valet as oversized and hope you don't notice. We drive a Toyota Prius and it was billed as oversize and wasn't told until we received the final bill a week later. Plenty of back and forth and it's still unclear when my refund will be received. Very sketchy behavior and when you're paying $500++ a night you deserve better than this.
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Date of stay: March 2022
Value
Service
Sleep Quality
Helpful
TLDR: They were overbooked and gave me an inferior room while attempting to charge me the price of Junior Suite until I complained about it, took 2 days to give me the actual room I wanted, Cockroach on bed, back to inferior room, left the hotel and went to another hotel. Type of room booked: Junior Suite Length of stay: Supposed to be 7 days Price Quoted: ~$5,265.08 CHECK IN: I arrived to check-in at the hotel at night after a long flight for my anniversary trip to NYC. There was a small line and one person at the Front Desk. After a few minutes I was checked into my room and notified that they needed to charge my card instantly (prepay) because they would be changing the computer system. I agreed, no big deal I had to pay that amount regardless. Service was acceptable, nothing fancy. ARRIVE AT 1ST ROOM: We were escorted to our room by a bellboy who pushed our single bag, he wasn't very talkative although he did answer our question of when the hotel was built. As soon as I saw the room I questioned whether this was a Junior Suite. The room looked like a regular king bed room with a small desk. After a $10 tip I asked the bellboy if this was a suite, he replied "yes" and promptly left the room. I was not convinced and went online to look for any pictures referencing the different types of rooms at the hotel and found that the room I was in one of the rooms of something they called a "Family Connector" which is basically a Regular King Room. 1ST COMPLAINT: I called the front desk several times with no answer so I decided to make my way down there. When I arrived I spoke to a different person than the one who checked me in. I showed them my reservation, which was done directly through the Marriott official website btw, and politely asked if there was some sort of mistake. The person at front desk told me they did not have any suites available and since I didn't want to cause problems at the beginning of my trip I said I wanted to be charged the appropriate amount for the room I was in and I asked to be changed to the correct room (Junior Suite) as soon as possible. I was told at front desk that this would happen in 2 days so I had to sleep in this room for two nights. I agreed and left. It's important to note that no apology nor courtesy was offered subsequent to this first event. 1st ROOM SERVICE: Back in my room with my wife, we wanted to order some in room dining; thus, called room service. When we asked for a menu, we were told they were about to close the kitchen and were given a few options to choose from. I found it kind of odd that a 5 star hotel wouldn't have 24hr room service but we ended up ordering two burgers and the rest of the night went without incident. CONFIRMATION: The next morning I went to confirm that the room change was scheduled properly for the next day (can't ever be too careful after the wrong room incident). I was told by front desk (different staff now) that it said I would be offered a suite "If available". I explained the situation to the front desk person, I was told everything would be scheduled automatically and that I should leave my bags packed because they would take care of it. They did as promised. JUNIOR SUITE: On the 3rd day, we arrived late to the hotel since we went to a Jazz Club, we asked for our new room keys and after a small back and forth and explanation were given our keys. We found our bags in the suite and everything seemed fine until we decided to take a bath after a long day. As soon as we opened the faucet to the bathtub Yellow Brown disgusting water came out, we let it run for a little while and decided to cancel the bath time. 2nd ROOM SERVICE: We then decided to order room service once again and no one picked up the phone for some time. Eventually someone picked up the phone but they just dialed some numbers and hung up. We decided to order Pizza. COCKROACH: After the pizza arrived, we ate in the living room part of the suite, wife went to bed, turned off most lights and I followed her about 10 minutes later. When I moved the bed sheets to lay down I felt something sting my hand, I jerked away the sheet and saw a large cockroach crawling on it. I shaked the bed sheet to make it fall from it and killed with my shoe on the floor. (attaching picture) 2nd COMPLAINT: I called front desk multiple times until someone picked up. I asked to please talk to the manager on duty. I very calmly explained to the manager the situation from day 1 until this moment, I explained how this was not the experience I expected from a 5 star hotel I told her I really wanted to leave this hotel and asked what she would do in my case. She told me she wouldn't want to sleep in that bed and that she was sending me keys to a new room immediately. Since it was late already, I agreed. 3rd AND FINAL ROOM: We were moved to another room but it was once again a regular room not a suite. I decided to research a little and find somewhere else to go the next day. CHECK OUT: The next morning we came down with our bags to check out before the 7 days we were supposed to stay there. I asked once again to speak to the manager on duty and explained once again the whole story which by now she seemed to have received some sort of note from the night manager. I told her I wanted to check out and was planning to move to another hotel and asked if they could hold my large bag until I checked into a new hotel. She apologized for the experience and told me that "every night you didn't spend in the room you booked, I won't be charged for." to which I replied "that's every night" and she said: "Yes, your stay will be complimentary". Without further ado I moved to another hotel, which was amazing from the beginning and a true 5 star experience. FINAL CHARGES: Even though I was told the stay would be complimentary by the last manager I spoke to, there seems to be a permanent charge in my card for a partial amount. I don't know if I will be reimbursed or not in the end for my whole stay, but for now some charges are there though not all. CONCLUSION: 1) I expect a proper apology and maybe some type of courtesy note from management to let me know they're sorry for this mistake. At least in a 5 star hotel in front of central park in Manhattan. 2) This is personal, but I have decided not to stay again at a Marriott property in the near future. This experience has shown me that their top management doesn't have top quality customer service in mind. 3) Even though the hotel managers resolved the issue at the moment and were very understanding and kind, I cannot recommend staying at this hotel to anyone because you run the risk of a similar situation happening to you and could ruin a potential vacation. Sorry for the long review but it's a series of events that needed to be unfolded.…
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Date of stay: April 2022
Value
Service
Sleep Quality
1 Helpful vote
Helpful
I recommend room 1404 for a fantastic view of Central Park! The reception desk staff and Concierge were extremely helpful, and check-in and check-out were very quick and easy. The beds were extremely comfortable. The rooms were very large for NYC. The kitchen’s chef went table-to-table, asking guests about our stay. The Essex is probably the most friendly of any hotel I’ve been to in the city. I will return to the Essex on my next trip to NYC!
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Date of stay: April 2022Trip type: Traveled
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PRICE RANGE
$591 - $771 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jumeirah essex house hotel new york city, jumeirah essex hotel, hotel jumeirah essex
LOCATION
United StatesNew YorkNew York CityMidtown West / Manhattan / Midtown
NUMBER OF ROOMS
438
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Claim Your Listing Frequently Asked Questions about JW Marriott Essex House New York
Which popular attractions are close to JW Marriott Essex House New York?
Nearby attractions include Big Apple Jazz Tours (0.06 miles), Jazz at Lincoln Center (0.3 miles), and Carnegie Hall (0.1 miles).
What are some of the property amenities at JW Marriott Essex House New York?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at JW Marriott Essex House New York?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at JW Marriott Essex House New York?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Essex House New York?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to JW Marriott Essex House New York?
Conveniently located restaurants include Loi Estiatorio, La Grande Boucherie, and Patsy's Italian Restaurant.
Are there opportunities to exercise at JW Marriott Essex House New York?
Yes, guests have access to a fitness center, a sauna, and fitness classes during their stay.
Are pets allowed at JW Marriott Essex House New York?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does JW Marriott Essex House New York offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to JW Marriott Essex House New York?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (4.2 miles), World Trade Center Memorial Foundation (4.2 miles), and Hamilton Park (2.1 miles).
Does JW Marriott Essex House New York have any great views?
Yes, guests often enjoy the city view available here.