Pros: Charming place. Great location. Cool outdoor restaurant. Nice staff. Cons: The AC on the 5th floor is complete trash. If it's hot, DO NOT STAY ON THE 5TH FLOOR. The rooms are small. This probably annoyed me the most: not only is there no coffee in the room, but if you want coffee, you have to throw some clothes on, go down to the lobby, order it, wait, and then pay. Yes, it's excellent coffee. But for $350/night, they should do better than this. At a minimum, a voucher for the coffee should be provided. (The coffee bar is separate from the hotel.)
Th Highline Hotel is comfortable, well appointed and relaxing as long as you are situated above the cafe noises of the first floor. The front patio and back garden patio make the hotel far more private and relaxing than most places in NYC. Although the hotel lacks a proper restaurant, it is surrounded by excellent places, many of which do take away. Finally, the Highline is right across from access to raised railway Highline Park. A great place to stay in Chelsea!
You can get a better experience for the money you are paying here. Conditioned Air was broken and all they could do was take me a fan. I had to keep my window opened, with all the street noise. The reception is not a counter, you have to look for the one employee there and they did not talk one to the other: I had to explain what I talked to the other employee and they were pretty confused with my requests. Oh, and I still did not receive my stay receipt.
The hotel is very nicely decorated; staff is very nice but the beds are incredibly uncomfortable. Not to mention having to listen to the loud droning of my rooms window unit AC. If the hotel was half the cost, I wouldn’t complain but the value just isn’t there.
I liked the old building, individual rooms and the large bathroom. And the check in\out experience was so much more efficient than other hotels normally offer. I would stay here again if I was in this part of NYC and not looking for a hotel with a restaurant\room service.
I'm sad to give a negative review to one of my formerly favorite hotels in the city. I have stayed at the High Line Hotel many times over the last 7 years, encouraged friends and coworkers to stay there, and planned work trips around this location so my company could stay here. I was planning to fly from my honeymoon in Europe to New York. I had booked 2 nights at High Line. Unfortunately, I tested positive for Covid and could not fly back to New York. I emailed the hotel with proof of my positive test. I wanted to see if I could get a refund or a credit for a future stay. Not only did they decline this and charge me $600, but they took days to respond to the first email and they NEVER replied after that. I even followed up twice asking for a reply - nothing. I will never stay there again, and it makes me very sad. This is below bare minimum customer service. They do not know the value of someone who stays at the hotel & loves it.…
Come for the historic architecture, leave with no customer service. I booked a suite at over $600/night and was dismayed that 1) the hotel could not even comp a water bottle a day, but had the audacity to suggest I walk to Gristedes, the Kroger of NYC 2) not a single offer to assist with baggage to and from room or car service 3) no management on site overnight. And if you need management, you'll have to wait but expect zero resolution on their part. Look and go elsewhere.
I had never stayed at The High Line Hotel before, but it comes highly recommended by my colleagues who have stayed there when we visit our local business in NY. I was greeted by a very friendly and helpful receptionist upon arrival and was given a lovely room with all amenities. The hotel does not have a 'traditional' reception in that the bar/coffee bar is outsourced to a third party who runs the service. It turns out that the coffee is so good that it has become a bit of a destination to locals that grab their coffee on their way to work. I can also vouch for that the coffee was of excellent quality. :-) I stayed for four nights and felt quite at home by the time I left. I highly recommend this lovely hotel with wonderful staff in a friendly and rather smart area of town and will definitely come back some other time. …
We stayed in a king room for a long weekend and the location was perfect. The hotel and room were very pretty, but the rooms were very stuffy. We were told the AC was not on yet (it was 80 on the day we arrived), so the room was quite hot. You could open windows, but there was no other way to control the room temperature. The unit in the room was essentially just a white noise machine.
I would give the hotel a high rating but for the fact that there was no coffee making ability in the room or on the property. The Intelligensia coffee shop was closed both mornings despite being told that it would be open for coffee and pastries. There was no apparent reason why the coffee shop was closed two mornings in a row and why there wasn't any back up set up for people to get a morning cup of coffee - the closest coffee shop is a long block away.