A beautiful old house but unfortunately also very run down and with many weaknesses. It reminded me of the neighboring Jane Hotel. The noise from the street was extreme because the windows were not insulated. You could hear the conversations in front of the house and he wind pulled so strongly through the window that you had to turn on the heater, which in turn is so loud that you could only sleep with earplugs. The reception was also not occupied as described from 7h, but in most days only from 8h, coffee was often even later. Once I came downstairs and a dog was upright with his feet on the counter of the service area, the staff tolerated this. When it rains, the water is in the entrance area. A small bottle of water costs $6!!! This is an outrage for hotel guests in my opinion! The door to the hallway is also not insulated and you can hear everything that happens in the house there too. Overall our room was also very run down. Compared to the "Standard High Line Hotel" in the neighborhood, this hotel falls far.…
Well, it is a stunning building in a great location. However, our prepaid cocktail situation never happened and the line for the coffee cafe was ridiculously long and serving the tiniest coffees! Staff was v friendly and helpful and that does make a big difference.
This hotel was really disappointing and missed all marks. The windows didn’t close or lock, the room was stuffy and smelled badly, the light in the bathroom was flickering or out the entire stay, the bed was very old and lumpy, the couch was broken and I found a small bug on my arm when I woke up my last morning. On the plus side, check in was easy and the staff was pleasant.
No airconditioning in the room i had. No glasses for drinking water. Windows are operable (which is rare/nice in NYC) but there were not protective bars (so you arent going to leave them open at night if you were on the ground floor).
The Hotel needs a massive renovation. Rooms are ruined and not properly maintained. The service is pretty bad for an expensive Hotel. The bed, mattress and blankets are low quality and the rooms are not maintained.
Good location, nice room, rubbish mattresses, no facilities, a part time bar , part time baristas. Think that not even having a concierge desk, just the poor staff perched on a stool just isn’t a great welcoming experience. Style over substance.
Room way to small and very dated with zero amenities like even coffee or drinking glasses. The room didn't feel clean because it was so dated. This hotel needs a major remodel of rooms and common areas. If this is hip and leave me out.l.
The rooms DO NOT look like the pictures. No services in the room, no mini bar, no usb ports, furniture in sitting area didn't fit, but they crammed it in anyway. Coffee maker was provided upon request, but I was told I was on my own to buy coffee, cream, sugar, etc.. Need maintenance to take another look at just finishing calking windows. Looks like a 5 year old did the caulking. No thanks High Line Hotel.
water temperature not controllable. shower was either luke warm or scalding with no way to control it. cold water tap was warm or scalding, no way to control. no food/water/snacks in hotel after the coffee bar closes around 4 PM. I couldn't drink tap water because it was scalding. Rugs old and frayed. not nice.
The AC in the building was broken or off for most of my trip. It made for terrible sleep. I tried opening the windows, but biting bugs flew in and the city noise kept me up. I also found broken glass pieces by the bathroom door which were missed in the cleaning prior to my visit.