Stayed there 10/10 to 10/12. Hotel is in a great location if you are wanting to be in Chelsea. However...., the rooms are poorly appointed, the rooms are dark with very little outside light, the bathroom bathtub caulking had mold. The TV did not work, elevator was broke while we were there so we were taking the stairs. Staff is friendly, but some of their comments suggested that staff is frustrated by the focus on booking the hotel and not allowing staff to get into to rooms to maintain or upgrade. For this priced hotel, I would expect much better
What a disappointment! I paid $500 for a room that was small, musty, old. The threadbare couch, the rug with chunks cut out of it. So underwhelmed. And there are absolutely no amenities for some reason. Where most other hotels have reinstated things like food service, don’t expect any of that here. Even trying to have coffee in the morning — Intelligentsia doesn’t open until 7:30! Staff were wholly ambivalent and couldn’t have cared less about me as a guest. Wouldn’t ever stay here again.
The outside of the hotel is very pretty, but it’s really not worth the price to stay there. The rooms are tiny, rugs ripped, sinks cracked, and paint bubbling/cracking on the walls. You also have to ask for them to clean your rooms & bring new towels. If you request anything to be brought to your room they will probably not do it, so you’ll have to go pick it up yourself.
On our most recent trip to the city, we were highly disappointed with our stay at the High Line Hotel. Having previously stayed at the property several years ago, both the quality of service and the hotel itself are seriously diminished. They stuck us in what was clearly a former boiler room located literally in the lobby (Rm #6) and across from the elevators. When we inquired about switching rooms, the woman who checked us in, was dismissive, unhelpful, and unfriendly. She couldn’t be bothered to check on the availability of any other room, merely saying that the hotel was fully booked. We were checking in at 4pm, so it was highly unlikely that all the rooms had already been allocated. Don’t worry - there wasn’t a single person behind us waiting to be checked in, so time was not of the essence. Unfortunately she was the only available staff to communicate with. Later in the evening when we explained that the AC did not seem to be properly working, the same woman told us it was “ motion detecting and energy efficient” and that it would start working after 15 minutes of being in the room. After spending an entire night in the room, I’ve never experienced a balmier 65 degrees in my life. The system clearly never caught on to the two humans and a dog who were in there as it continued to blow warm air at us. It’s ok - the people directly on the other side of our window - where the bar is located - looked like they were enjoying the cooler night air. Hotel amenities were also sparse - one bar of soap between the sink and bath, no shower cap, and one stained robe (see photo). No extras in sight. There was nothing in the room that wasn’t nailed down. The dimly lit room was sparsely decorated, and unfortunately we couldn’t even offset with natural light without the guests at the bar being privy to our every move and nook and cranny. The misery of this room didn’t last too long because at 5:50 am the hotel staff were coming and going from the adjacent storage room, as they were getting ready for their day. As the room is located in the lobby we were also lucky enough to be part of every single conversation between the elevator and hotel front door. And while this hotel claims to be pet friendly, sticking a dog with every imaginable stimuli isn’t friendly at all. Even our poor pup didn’t get a good nights sleep. None of our issues were at all COVID - related, and I would suggest that the high line hotel adjust their prices to reflect their updated quality. I’m contrast - we stayed that the Greenwich Hotel a few weeks ago, and could not be happier with every single element of our stay. Highly recommend them, and really any other number of fabulous hotels we’ve stayed at. Sorry to say that high line is no longer among them. Photos: stained robe, disgusting bathroom tiles, missing hooks, gross sink.…
Exterior is beautiful. Room was musty, and all surfaces were damp. When we entered there was a dehumidifier running that was removed after we asked about it. Air conditioner was set at 65, room temp was about 83. Never lowered. Asked about the ac and musty smell, and housekeeping showed up with a febreze like substance. Did not stay the night, could not sleep. Moved. Night ‘auditor’ on duty was rude and kept my travel agent on hold for a long period of time when working on a solution. Literally grabbed the phone from my hand and was condescending. Will never recommend this hotel; will never stay here.