early 19th century building converted to unique hotel; excellent location in Chelsea neighborhood, friendly staff. Cafe run by independent company serves good coffee in lobby or in pleasant outdoor area.
I have visited the Highline for coffee in the morning on other visits and this time needed a place to stay where I could bring my senior dog. It was such a cool experience. It's not like a normal hotel with bells and whistles and room service. It feels more like you are staying at a really stylish friend's house. The staff was so friendly and accommodating and spoiled my dog Delores every time they saw her with kisses, pats and treats. The room had such interesting vintage furniture and I adored the history of the building itself. Highly recommend!
Shabby chic felt more chic pre-COVID. We stayed here once in 2019 and loved it. This time the room felt tired and dark. Wanted to see more emphasis on safety during COVID. However the bed was extremely comfortable and the location is great.
We stay in lots of NYC hotels and this one was really special. We had a gorgeous corner king deluxe room with a fireplace and views onto the High Line. The room was huge and filled with really nicely curated vintage furniture. All of the design elements were really thoughtful; loved the wallpaper behind the headboard especially. Was surprised to see others' feelings that service was lacking; it's a pandemic and most of the usual hotel services are unavailable anyway but the check in process was friendly and helpful. The hotel made for a lovely and romantic stay, a must for anyone who would be into a historic property with just the right modern updates.
We enjoyed our stay, but were really disappointed by the aloof service and lack of amenities. The receptionist wasn’t particularly friendly or helpful. When we had a couple items delivered to the hotel since they don’t have room service, we were told to pick them up from the lobby ourselves as they wouldn’t bring anything up to our room. I had mentioned in the reservation that we were celebrating a birthday and it was not acknowledged at all. The room itself was beautiful and spacious, but sparse - not much besides a bed and some basic furniture, would expect more thoughtful touches from such a well rated hotel.
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