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BEST WESTERN PREMIER Herald Square

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1,311 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PREMIER Herald Square
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Showing 934: English reviews
Saint Louis, Missouri
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago

We stayed at the Best Western for 3 nights. The hotel was small but very clean and comfortable. The best selling point though was the outstanding customer service we received from the staff at the front desk. From check in, to asking about places to run, booking us a ride to the airport, and finally helping us get sunglasses back... More 

Helpful?
Thank raenroth
Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review

Thank you for your review! I am so pleased our customer service exceeded your expectations, all the way to retrieving a pair of lost sunglasses. This is the quality of service we are committed to, and I am glad it shows. I will pass on your praise to Bebe, Shameza, and Jay. We are so lucky to have such a... More 

Bethesda, Maryland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We booked this hotel as an addition to our lodging due to an extended stay in Manhattan. Our other hotel had no rooms available for the add on night that we needed. It was quite surprising and good. Thank you Bibi and Andre. You are indeed exemplary, staff. The location is prime, a few minutes to the Empire State Building,... More 

Helpful?
Thank Wanderlust_0106
Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review

Thank you for your review! I am so pleased we could accommodate you during your extended stay in Manhattan, when your initial hotel could not. In addition, I am glad to hear you received such quality service while staying with us. All our staff are committed to making every guest’s stay memorable and enjoyable. I will pass along your praise... More 

Level Contributor
5 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

Good Location makes it easier to reach. All we have do is just reach Penn Station and take a walk to W 36th St. as simple as that. Room was not big according to our expectations. But clean and comfy as hell. View was awesome. Breakfast too good. Times Square, Empire State Building, Madison Square, Shake Shack, and many more... More 

Helpful?
Thank Parth B
Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review

Thank you for your review. I am pleased you enjoyed your stay with us, taking advantage of our prime location and complimentary breakfast. I am sorry the room was smaller than you expected, but so happy you found it to be clean and so comfortable. I am glad to hear you would stay with us again! Mustafah Syed General Manager More 

Boca Raton
Level Contributor
112 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is a perfect location for lots of activity. I walked everywhere! It is new and still has the clean feel. Staff was very helpful and accommodating! Room is small but so what! I had a 13th floor rear room which was very quiet! Would stay again in a heartbeat!

Helpful?
Thank Tropinkalscom
Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review

Thank you for your review. I am pleased you enjoyed your stay with us and would stay with us again. It’s some of the highest praise we can receive! We are a newer hotel, but I can assure you our cleanliness is not because of our age, but rather due to the commitment of our staff to provide guests with... More 

New York City, New York
Level Contributor
3 reviews
4 of 5 stars Reviewed June 24, 2016

The room is very small. However, the staff is fantastic; especially Erica who cooks breakfast and makes sure your stay is special. She took a personal interest in our family and our experience in New York. The location is perfectly centered in the middle of everything Manhattan has to offer. We walked everywhere. We travel a lot and this is... More 

Helpful?
Thank shawneenmorrison
Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review

Thank you for your review. I am pleased you were so satisfied with our hotel. To hear this is one of the best vacations you have ever had means so much to us. In addition, I’m glad you were so impressed by our staff, and Erica in particular. I will pass on your praise to her. I am sorry you... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 24, 2016

Don't under estimate this place, Small and Cozy is just perfect !! Front counter staff always pleasant and accommodating. My most recent visit , Shameza and Ryan were gracious as always, nice to see the same staff each time. Great little bar in the back, it's nice to RELAX and not be in the hustle bustle all the time, nice... More 

Helpful?
1 Thank Grady P
Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review

Thank you for your five-star review! We love hearing from guests who stay with us time and time again. We strive to provide each guest an experience that exceeds expectations – be the first visit, or the fiftieth! I will pass on your praise to Shameza and Ryan. Thank you for your recommendation, and we look forward to seeing you... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 23, 2016

Spent a week in NYC at this hotel. Staff - Shameza, Bebe and Sade were friendly, helpful and accommodating with our sight seeing and travel within the city. They all went out of their way to be courteous and helpful. The hotel is clean, great complimentary breakfast that changed every day. Hotel is centrally located and within walking distance to... More 

Helpful?
Thank Norma F
Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review

Thank you for your five-star review! I am so pleased Shamez, Bebe, and Sade were so accommodating and made such an impact on your visit. I will pass on your praise to them. I am glad to hear you took advantage of our complimentary breakfast, and found us to be in such a great location. To know you would stay... More 

Alice, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 22, 2016

Staff and the Hotel were Superb, great customer service and always met our needs. The breakfast was also above and beyond. We would definitely recommend this hotel to our friends and family. Thank you BW Premier Herald for making our stay pleasurable and comfortable.

Review collected in partnership with Best Western

Helpful?
Thank Rene D
Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review

Thank you for your five-star review! I am so pleased we were able to make your stay pleasurable and comfortable. Our staff is committed to providing guests with experiences that exceed expectations, and I am glad we could provide this to you. Thank you for your kind words about our complimentary breakfast and staff. To hear you would recommend our... More 

Moundsville, West Virginia
2 reviews
5 of 5 stars Reviewed June 21, 2016

Recently spent two nights at this hotel. It was conveniently located to major tourist attractions in New York City and just a cab or subway ride away from others. The staff was very friendly and welcoming. The hotel itself was modern, clean, and quiet. The full breakfast buffet was superb. Great job to Erica and the rest of the staff.

Helpful?
Thank mommeister12
Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review

Thank you for your five-star review! I am pleased you were so impressed with our hotel, and found our complimentary breakfast to be superb. We work hard to exceed the expectations of our guests. I will pass on your praise to Erica, and the rest of the staff. I hope we will see you again the next time you come... More 

Hamilton, Canada
1 review
5 of 5 stars Reviewed June 19, 2016

The Best Western Premier was very clean and the staff was more than friendly and helpful. Also the location was convenient and minutes away from main attractions. I will definitely recommend this hotel to my family and friends.

Review collected in partnership with Best Western

Helpful?
Thank Darren M
Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review

Thank you for your five-star review! I am glad you found our hotel to be very clean, and our staff very courteous. We strive to exceed each guest’s expectations, and provide them with an enjoyable experience. I am so pleased to hear you will recommend our hotel, as this is some of the highest praise we can receive. Please join... More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
Official Description (provided by the hotel)
The BEST WESTERN PREMIER Herald Square Hotel is conveniently located with easy access to key area attractions and business locations. Hotel guests will appreciate the variety of nearby dining and shopping options. Each well-appointed room features free high-speed Internet access, free long distance access, toiletries, iron/ironing board, coffee/tea maker and hairdryer. ... more   less 

Additional Information about BEST WESTERN PREMIER Herald Square

Address: 50 W 36th Street, New York City, NY 10018-8029
Location: United States > New York > New York City > Midtown , Manhattan
Price Range: $203 - $429 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PREMIER Herald Square 3*
Number of rooms: 94
Reservation Options:
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Hotel Style:
#46 Best Value Hotel in New York City
#60 Family Hotel in New York City
#64 Business Hotel in New York City
#109 Romantic Hotel in New York City
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